Andreev Nicoleta

8/18/2019 Andreev Nicoleta

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UNIVERSITATEA “OVIDIUS” CONSTANŢAFACULTATEA DE ŞTIINTE ECONOMICE

MANUALUL CALITĂ IIȚREFERIN Ă PERMANENTĂȚ ÎN IMPLEMENTAREA SMC

COORDONATOR STIINTIFIC:PROF.UNIV.DR. CONDREA ELENA

ABSOLVENT :ANDREEV NICOLETA


2/14

CAP I: Aspecte ge e!"#e p!$%$ & SMC

CAP II: P!e'e t"!e ge e!"#( " S)C) VARD S)ACAP III A "#$'" *" "ge*e t+#+$ c"#$t(,$$ #" S)C)

VARD S)A)- Î t.c*$!e" M" +"#+#+$C"#$t( $$ț


3/14

CAPITOLUL /: Aspecte ge e!"#e p!$%$ &SMC

S$ste*+# &e *" "ge*e t "# c"#$t( $$ c+p!$ &e :ț

$&e t$0$c"!e" p!.cese#.! eces"!e s$ste*+#+$ &e *" "ge*e t"# c"#$t( $$ț&ete!*$ "!e" c!$te!$$#.! $ " *et.&e#.! eces"!e p!$ c"!e seș"s$g+!( c( "t"t e0ect+"!e" c1t $ c. t!.#+# "cest.! p!.ceseșs+ t e0$c"ce2"s$g+!"!e" &$sp. $3$#$t( $$ !es+!se#.! $ $ 0.!*" $$#.!ț ș ț

esces"!e

*. $t.!$'"!e"4 *(s+!"!e" $ " "#$'" "cest.! p!.cese2ș$*p#e*e t"!e" &e "c $+ $ eces"!e 5 %e&e!e" !e"#$'(!$$ț!e'+#t"te#.! p#" $0$c"te $ 5*3+ (t( $!e" c. t$ +( " "cest.!ș ț p!.cese2


4/14

P!$ c$p"#e#eavantaje c"!e &ec+!g &$ p!"ct$c"!e"+ +$ s$ste* &e *" "ge*e t s+ t:

c!e6te!e" s"t$s0"c,$e$ c#$e ,$#.!4 cee" ce &+ce #" "t!"ge!e"sp.!$t( " "cest.!"4 0"pt ce %" ge e!" c!e6te!e" %.#+*+#+$&e "0"ce!$ "# 0$!*e$2 sp.!$!e" e0$c$e ,e$4 !e&+ce!e" c.st+!$#.! &e p!.&+c,$e4c!e6te!e" *.!"#+#+$ $ $*p#$c"!e" " g"7",$#.!2ș .!g" $'"!e" *"$ e0$c$e t( 6$ *"$ p!.*pt(2 p!.0$t+!$ *"$ *"!$


5/14

D.c+*e te#e s$ste*+#+$ c"#$t"t$$M" +"#+# C"#$t(,$$este &.c+*e t+# &e 3"'( c"!e

p!e'$ t( p.#$t$c" 5 &.*e $+# c"#$t(,$$ 6$ &esc!$e s$ste*+#c"#$t(,$$ + e$ .!g" $'",$$4 se!%$ & c" !e0e!$ ,( pe!*" e t(5 $*p#e*e t"!e" 6$ *e ,$ e!e" 5 0+ c,$+ e " "cest+$s$ste*)


6/14

CAPITOLUL II P!e'e t"!e ge e!"#( " S)C) VARD S)A) SC VARD SA4TULCEA4 este . c.*p" $e c+

c"p$t"# $ teg!"# p!$%"t4 c+ se&$+# s.c$"# 5#.c"#$t"te" T+#ce"4 ce "!e c" &.*e $+ &e "ct$%$t"tec. st!+c,$" &e "%e *"!$t$*e p!.p+#s"te s"+

ep!.p+#s"te40$$ & 5 !eg$st!"t( #" Reg$st!+#C.*e!,+#+$ c+ !) 89 ;


7/14

A "#$'" ec. .*$c.-0$ " c$"!(

$ &$c"t.!+# %e $t+!$ .pe!" $. "#e ete "țc!esc+t c+ =4=< 4 &e #"


8/14

A "#$'" S OT P+ cte t"!$ GH- s.c$et"te" este p!$%"t$'"t( J

3e e0$c$$ & &e K . - . -+#s.c$et(,$$ *"*(- "!e $*p#e*e t s$ste*+# c"#$t(,$$c+ t."te c. sec$ ,e#e ce &ec+!g &e"$c$- c!e6te!e" !e t"3$#$t(,$$

c"p$t"#+!$#.! p!.p!$$ 6$ " "ct$%e#.! - 0$&e#$'"!e" c#$e ,$#.!

P+ cte s#"3e G- - c$0!" &e "0"ce!$ este 5 sc(&e!e- "p!.%$'$. "!e" se !e"#$'e'( p!$$*p.!t+# *"te!$$#.! p!$*e4 #" p!e,+!$!$&$c"te

Op.!t+ $t(,$- "!e c"p"c$t"te" te $c( 6$te .#.g$c( &e " *(!$ p.!t.0.#$+#

&e c.*e '$4 cee" ce $*p#$c(c!e6te!e" c$0!e$ &e "0"ce!$- c!e"!e" &e .$ #.c+!$ &e *+ c(

A*e $ ,(!$- "p"!$,$" &e .$ c. c+!e ,$4!e"#$'1 & p!.&+se#e #" c.st+!$ *"$

*$c$4 5 c. sec$ ,( p!e,+!$ *"$ *$c$&ec1t ce#e "#e 0$!*e$- e"&"pt"!e" #" p!.g!es+#te .#.g$c


9/14

CAPITOLUL III A "#$'" *" "ge*e t+#+$ c"#$t(,$$#" S)C) VARD S)A)- Î t.c*$!e" M" +"#+#+$ C"#$t( $$ț

S$ste*+# &e M" "ge*e t "# C"#$t(,$$ 56$ p!.p+ e s( .0e!e ."3.!&"!e + $t"!( 6$ c. sec%e t( " p!e.c+p(!$$ pe t!+ "s$g+!"!e"c"#$t(,$$ p!.&+se#.! 0"3!$c"te 5 VARD T+#ce") Se p+ e "cce t+#*"$ *+#t pe p!e%e $!e &ec"t pe s.#+t$. "!e" ec. 0.!*$t"t$#.!)

Î c"&!+# st!"teg$e$ ge e!"#e &e &e'%.#t"!e " VARD SA4 "+

0.st st"3$#$te +!*(t."!e#e sc.p+!$ !e0e!$t."!e #" c"#$t"te:creşterea contin ! a "ati"#ac$iei c%ien$i%or4 p!$ "s$g+!"!e"c. 0.!*$t(,$$ c+ ce!$ ,e#e "cest.!" 6$ c+ ce#e "#e !eg#e*e t(!$#.!"p#$c"3$#e&o'(n&irea )ncre&erii c%ien$i%or *oten$ia%i4 p!$ &e*. st!"!e"c"p"3$#$t(,$$ " t$e!+#+$ &e " 0+! $'" 5 *.& c. sec%e t p!.&+seș

c"!e s( s"t$s0"c( ce!$ ,e#e c#$e ,$#.! 6$ "#e !eg#e*e t(!$#.! "p#$c"3$#e Ast0e# " 0.st &ec$s( "&.pt"!e" c" *.&e# pe t!+ s$ste*+# &e

*" "ge*e t "# c"#$t(,$$4 " st" &"!&+#+$+R EN I+O 9001, e&i$ia#e'r arie -001)


10/14

P!.cese#e st"3$#$te 5 c"&!+#s$ste*+#+$ c"#$t(,$$ s+ t p#" $0$c"te 6$c. &+se 5 c. 0.!*$t"te c+*et.&.#.g$" PDCA GP#" J D. -C ecK J Act :

p#" $0$c( J st"3$#e6te .3$ect$%e#e6$ $&e t$0$c( "ct$%$t(,$#e eces"!e pe t!+ " "s$g+!" 5 &ep#$ $!e"

.3$ect$%e#.! e0ect+e"'( J $*p#e*e te"'("ct$%$t(,$#e p#" $0$c"te

%e!$0$c( J *. $t.!$'e"'( 6$*(s."!( !e'+#t"te#e $*p#e*e t(!$$4!"p.!te"'( !e'+#t"te#e

"c,$. e"'( J 5 t!ep!$ &e "c,$+ $ pe t!+ 5*3+ (t(,$!e" c. t$ +()

VARD &et$ e + M" +"# "#C"#$t(,$$4 ce $ c#+&e:

&.*e $+# &e "p#$c"!e "#s$ste*+#+$ c"#$t(,$$

ce!$ ,e#e pe t!+ s$ste*+#c"#$t(,$$ 5 c. 0.!*$t"te c+st" &"!&+# &e !e0e!$ ,(

!e0e!$!e #" p!.ce&+!$#e &.c+*e t"te st"3$#$te

p!.cese#e s$ste*+#+$ &e*" "ge*e t "# c"#$t(,$$ 6$ .&esc!$e!e " $ te!"c,$+ $$ &$ t!e"ceste")


11/14

Î cee" ce p!$%este *" "ge*e t+# !es+!se#.! s+ t 5 t!ep!$ se +!*(t."!e#e"ct$%$t(,$:

$&e t$0$c"!e" eces"!+#+$ &e pe!s. "# c.*pete t st"3$#$!e" p.st+!$#.! st"3$#$!e" 6$ &.c+*e t"!e" ce!$ ,e#.! *$ $*e &e c.*pete ,( e%"#+"!e" *.&+#+$ 5 c"!e s+ t s"t$s0(c+te ce!$ ,e#e &e c.*pete ,( "s$g+!"!e" p!eg(t$!$$ p!.0es$. "#e 5 sc.p+# &.31 &$!$4 *e ,$ e!$$ 6$ c!e6te!$$%e#+#+$ &e c.*pete ,(

Î sc.p+# p!e%e $!$$ &ete!$.!(!$$ 0+! $t+!$$ c#$e t+#+$4 VARD $*p#e*e t"ct$%$t(,$ &e c. t!.# te $c "# c"#$t(,$$ pe t!+ " %e!$0$c" &"c( s+ t s"t$s0(c+tece!$ ,e#e c. st!+ct$%e 6$ 0+ c,$. "#e "#e p!.&+s+#+$ !e'+#t"t 5 +!*" 0"3!$c",$e$

- control interfazic pe flux ( inspecţii pe flux, autocontrol, control nedistructiv,analize chimice şi încercări mecanice)

- probe funcţionale Î cee" ce p!$%esc $ spec,$$#e CTC s-"+ .3,$ +t +!*(t."!e#e &"te :!"t( "ccept"!e:63 61 , 5 sc(&e!e4 s+3 p!"g+# &e "#"!*( &e

Î cee" ce p!$%e6te c. t!.#+# e&$st!+ct$% s-"+ .3t$ +t +!*"t."!e#e &"te:!"t( "ccept"!e 0$#*e R :6/ 6 , 5 sc(&e!e4 s+3 p!"g+# &e "#"!*( &e


12/14

VARD T+#ce" 5s$ 5*3+ (t(teste c. t$ ++ e0$c"c$t"te" SMC-+#+$ "st0e#:℘ &ec#"!"!e" 5*3+ (t(t$!$$ c. t$ +e c" 0$$ & + p!$ c$p$+ 0+ &"*e t"#℘ st"3$#$!e" &e .3$ect$%e "#e c"#$t(t$$ $ !e%$'+$!e" "cest.!" "t+ c$ c1 & "+ 0.ș"t$ se℘ e0ect+"!e" &e "+&$t+!$ c"!e s( c. st"te c. 0.!*$t"te" s$ste*+#+$ c"#$t(t$$℘ " "#$'"!e" &"te#.! !e'+#t"te 5 +!*" "ct$%$t(,$#.! &e *(s+!"!e s$ *. $t.!$'"!e℘ "&.pt"!e" &e "ct$+ $ c.!ect$%e s$ p!e%e t$%e !e0e!$t."!e #" s$ste* s$ p!.&+s

Ast0e#*rinci*ii%e e"en$ia%e pe c"!e se 3"'e"'( c"#$t"te" se!%$c$$#.! p.t 0$s$ tet$'"te: 5 t!ep!$ &e!e" t!e3+$e s( "&*$ $st!e'e "6tept(!$#e c#$e t+#+$ !e&+c1 &4 pe c1t

p.s$3$#4 &$st" ," 5 t!e pe!0.!*" ," se!%$c$+#+$ 6$ &.!$ ,e#e "cest+$"2 C"#$t"te" t!e3+$e *(s+!"t( 5 3" $4 c" p!e "# ec. 0.!*$t( $$ț ț Gc.st+!$#e. c"#$t( $$ț @ERO DEFECTE GP $#$p B) CROSB 2 $ st!+$!e" pe!*" e t( s$ &e%.t"*e t+# pe!s. "#+#+$ 0"t( &e c"#$t"te este +

0"ct.! p!$*.!&$"# pe t!+ .3t$ e!e" sc.p+#+$

C(n& )ti er2e 'ine "i n "tii &e ce, e"te &oar noroc c(n& )ti er2e 'ine"i "tii oti4 %, ace"ta e"te ANA E EN .


13/14


14/14

:i'%io2ra#ieCon&rea E., +tanci A. ; ana2e ent % Ca%it!$ii

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Andreev Nicoleta