Embed Size (px)
Citation preview
AMETEK Solidstate Controls offers three levels of multi-year service agreements, designed to support your preventive maintenance schedules and ensure your critical power equipment functions as designed.
Basic - The Basic Service Agreement covers a limited amount of components and includes visual inspections, and offers a small discount on spare parts.
CSA - Our Comprehensive Service Agreement (CSA) offers AMETEK Virtual Support, a wider range of component coverage and inspection with a larger discount on replacement and spare parts.
CSA Plus - Our most inclusive service agreement option is the Comprehensive Service Agreement Plus (CSA+). CSA Plus provides AMETEK Virtual Support, annual inspection and discounts on training, components and spare parts.
PROVIDING CONTINUITY OF ELECTRICAL POWER
SERVICE AGREEMENTS
AMETEKS O L I D S T A T E C O N T R O L S
DETAILED DESCRIPTION OF SERVICESPre-Inspection and Post Inspection InterviewAMETEK Solidstate Controls will meet with the plant personnel to review any observations they have witnessed concerning the system’s performance to determine if any abnormal operations or conditions occurred. Any abnormal conditions or operations will be considered during the inspection and testing. Upon completion of each visit, we will review the service results with the client.
Detailed Service ReportWe will document the results of the service visit with a detailed service report that will be provided to the client. This report will include all recorded voltage and current readings as well as any issues found with recommended corrective actions.
Visual InspectionWe inspect the system for evidence of wear, heat related stress, damage, loose or failed components due to aging, vibration or other environmental conditions. We will either correct abnormal conditions during the Preventive Maintenance (PM) or review them with the client and schedule them for repair.
Annual Scheduled Parts ReplacementThrough our testing, field experience and supplier recommendations, we have developed a replacement schedule for critical components subject to aging or wear. To assure optimum performance and reliability of the UPS system, we recommend replacement of critical components as indicated in the table below. Adverse operating conditions may require accelerating some of the time intervals to fit a particular site’s needs.
PM Parts List and Replacement CycleDescription Recommended Replacement Cycle Included In PM
Critical PC Board Relays Annually PM1, PM5, PM10
Pilot Lights Neon/Incandescent Annually PM1, PM5, PM10
Pilot Lights/LED Every 5 Years PM5, PM10
Fuse Every 5 Years PM5, PM10
Fans Every 5 Years PM5, PM10
Alarm and System Relays Every 5 Years PM5, PM10
Variable Resistors Every 10 Years PM10
System Capacitors Every 10 Years PM10
Printed Circuit Boards Every 10 Years PCBR (Typically performed in conjunction with a PM10)
AMETEK Virtual SupportOur CSA and CSA Plus plan offer an additional level of support when you need assistance ASAP. AMETEK Virtual Support utilizes merged reality to place our factory-trained engineer in your piece of equipment and allows them to facilitate an interactive step-by-step troubleshooting session with your technician. Our remote expertise offers quick and clear communications and can help reduce downtime.
System Operational and Functional TestingWe measure and record all critical system parameters, including input/output voltages and currents for control circuits, alternate and primary power sources, charger, inverter and static switch output. We will either repair abnormal conditions during the PM or review with the client and schedule for repair. With the client’s permission, the following functional tests will be performed: • Battery Chargers – Float/Equalize functions, load share function and alarm functions • Inverter/Static Switches – Static Switch automatic transfer function, alarm function, manual
bypass transfer function and any other functional test deemed necessary by the service engineer to verify proper operation
• Infrared Scanning/Thermal Imaging – Infrared scan and thermal imaging will provide the client a complete analysis and detailed report of the integrity of all electrical connections within the critical power bus
Visual Battery Inspection and Cell Voltage ReadingsComprehensive annual battery inspection and analysis completed in accordance with applicable ANSI/IEEE and the battery manufacturer recommendations. All critical parameters are measured, recorded and given in a detailed report.
Battery Continuity TestWith the client’s permission, we will perform a battery continuity test, which disconnects the battery charger and allows the battery to discharge into the inverter or site load momentarily.
Inter-cell Resistance and Specific GravityMeasuring inter-cell resistance and specific gravity can be very valuable in determining overall battery bank conditions. We will measure the inter-cell resistance to indicate when a faulty connection exists between cells. Specific gravity, when coupled with our battery inspection, gives a more complete picture of what’s going on inside of each battery cell, which is helpful in determining the most appropriate corrective action for battery cells in questionable health.
System AC Load TestingSystem AC load testing provides the client a complete performance test of the critical power system including, Static Switch, Inverter, Charger and Battery and other connected power distribution equipment.
Battery Capacitance Discharge TestingBattery discharge testing is the only definitive way to determine the condition and state of health of the entire battery system. The Solidstate Controls Battery Capacity Discharge Test (CapTest) provides the highest degree of assurance that the battery can sustain the load as designed and the critical power system will function reliably in the event of a power outage. The CapTest will test the battery against published manufacturer discharge curves and verify both the electrical and chemical integrity of the battery bank. Battery discharge performance is temperature compensated to IEEE standards and a detailed, comprehensive battery report including individual cell profile, performance analysis, final results and conclusions will be provided to the client.
Description Description Recommended IEEE CapTest Within 1 Year of installation, then:
Estimated Reliable Service Life and Recommended Replacement Cycle
5/10 Year Valve Regulated Lead Acid (VRLA) Annually 2 – 5 Years
20 Year VRLA/Stackable Type Annually 8 – 12 Years
20 Year Flooded Every 5 Years or sooner based on age or previous performance 12 – 17 Years
SERVICE AGREEMENT COMPARISONServices and Benefits Provided1
General Services Basic CSA2 CSA+2
Pre-Inspection Interview Annually Annually Annually
Post-Inspection Interview Annually Annually Annually
Detailed Service Report Annually Annually Annually
UPS/Inverter/Charger Services Basic CSA CSA+Visual Inspection Annually Annually Annually
Scheduled Parts Replacement Every 5 Years Annually Annually
System Operational and Functional Testing Every 5 Years Annually Annually
Infrared Scanning/Thermal Imaging Optional Annually Annually
Battery Inspection & Continuity Test Basic CSA CSA+Visual Inspection Annually Annually Annually
Individual Cell Voltages Every 5 Years Annually Annually
Continuity Test Every 5 Years Annually Annually
Inter-cell resistance Optional Optional Annually
Specific Gravity Optional Optional Annually
System AC Load testing Optional Optional Annually
Battery Capacitance Discharge Testing per IEEE Recommended Schedule Optional Optional Optional
Parts and Service Coverage Basic CSA CSA+AMETEK Virtual Support Not Included Included Included
Emergency Service Fee Waived Waived Waived
Guaranteed Emergency Response Time Not Specified 72 Hours3 24 Hours3
Minimum Repair Service Cost per Repair Trip Waived Waived Waived
Parts Covered Under Warranty Only PM parts covered All Parts in System All Parts in System
Transformers (Less than 20 years) No Coverage Covered Covered
Travel and Living Expenses Billed at cost Covered Covered
Labor Standard Rates Covered Covered
Replacement System Manuals $350 each $175 each No Cost
Financial Benefits Basic CSA CSA+Spare Parts Discount 5% 15% 20%
Annualized Pricing Included Included Included
Discount on Training Seminars None 25% 50%
1 See the previous page for a detailed description of the services listed above2 CSA and CSA+ meet factory recommended guidelines for preventative maintenance3 System restored to safe and stable condition
REV 09/2020
THE PURPOSE OF OUR BUSINESS IS TO PROVIDE CONTINUITY OF ELECTRICAL POWER TO KEEP BUSINESSES IN BUSINESS.WE DO THIS BY HELPING CLIENTS SOLVE THEIR POWER PROBLEMS AND BY CREATING THE MOST ECONOMICAL LONG-TERM RESULTS.
WORLD HEADQUARTERS875 Dearborn Drive Columbus, Ohio 43085 Phone: +1-614-846-7500 Toll Free: +1-800-635-7300 Fax: +1-614-885-3990
MEXICO HEADQUARTERSMexico HeadquartersMexico City, MexicoPhone: +52 55 5250 1232
ASIA PACIFIC HEADQUARTERSChangi South, SingaporePhone: +65 6484 2388
BRAZIL HEADQUARTERSIndaiatuba, BrazilPhone: +55 19 2107 4100
MIDDLE EAST OFFICESDubai, United Arab Emirates+971 4 558 7701
SAUDI ARABIADammam, Saudi Arabia+966 13 830 5482
INDIA HEADQUARTERSKarnataka, India+91 80 6782 3200
ARGENTINA HEADQUARTERSRosario, ArgentinaPhone: +54 341 455 3332
WEBSITEwww.solidstatecontrolsinc.com
