Amazon AI Services - Amazon Web Servicesaws-de-media.s3-eu-west-1. Amazon AI Services. ... Cognito

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  • 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Constantin Gonzalez, Principal Solutions Architect

    June 2017

    Amazon AI Services

  • Amazon AIIntelligent Services Powered By Deep Learning

  • Thousands Of Employees Across The Company Focused on AI

    Discovery &Search

    Fulfilment &Logistics

    EnhanceExisting Products

    Define NewProduct

    Categories

    Bring MachineLearning To All

    Artificial Intelligence At Amazon

  • Can We Help CustomersPut Intelligence At The Heart OfEvery Application & Business?

  • Amazon AI: New Deep Learning Services

    Life-like Speech

    Polly LexConversational

    Engine

    RekognitionImage Analysis

  • Amazon AI: New Deep Learning Services

    Life-like Speech

    Polly

  • Converts textto life-like speech

    48 voices 24 languages Low latency,real time

    Fully managed

    Polly: Life-like Speech Service

  • Demo

  • Text-to-Speech Pipeline

    Text

    Text normalization

    Grapheme-to-phoneme conversion

    Waveformgeneration

    Speech

    Sie hat 20 in ihrer Tasche.

    Sie hat zwanzig Euro in ihrer Tasche

    [zi hat van o n i ta

  • Speech MarksSynchronize voice with visuals

  • Amazon AI: New Deep Learning Services

    RekognitionImage Analysis

  • Demo

  • Amazon AI: New Deep Learning Services

    LexConversational

    Engine

  • Advent of Conversational Interactions

    1st Gen: Punch Cards & Memory Registers

    2nd Gen: Pointers & Sliders

    3nd Gen: Conversational Interfaces

  • Amazon Lex - FeaturesText and speech language understanding: powered by the same technology as Alexa

    Enterprise SaaS connectors: connect to enterprise systems

    Deployment to chat services

    Designed for builders: efficient and intuitive tools to build conversations; scales automatically

    Versioning and alias support@

  • Demo

  • Amazon Lex - Technology

    Amazon Lex

    Automatic Speech Recognition (ASR)

    Natural Language Understanding (NLU)

    Same technology that powers Alexa

    Cognito CloudTrail CloudWatch

    AWS Services

    ActionAWS Lambda

    Authentication & Visibility

    Speech API

    LanguageAPI

    Fulfillment

    End-Users

    Developers

    Console

    SDK

    Intents, Slots,Prompts, Utterances

    Input:Speech or Text

    Multi-Platform Clients:Mobile, IoT, Web,

    Chat

    API

    Output:Speech (via Polly TTS) or Text

  • Contact Flow Engine Customer Experience Example

    Ok, you are now booked for a

    9:00AM departure tomorrow out of San Francisco,

    arriving in Seattle at 11:45AM.

    Can you please

    rebook me for the

    same flight tomorrow?

    GreatThank you!Data

    DipCRM

    content

    Hi Nikki Wolf,I see your flight was cancelled today. How can

    I help you?

    Incomingcustomer

    call

  • NATURALAmazon Lex (in preview) the same technology that

    powers Alexa

    DYNAMICAnswer customer

    questions before theyare even asked

    PERSONALContact flows adapt on a per customer basis

    Ok, you are now booked for a

    9:00AM departure tomorrow out of San Francisco,

    arriving in Seattle at 11:45AM.

    Can you please

    rebook me for the

    same flight tomorrow?

    GreatThank you!Data

    DipCRM

    content

    Hi Nikki Wolf,I see your flight was cancelled today. How can

    I help you?

    Incomingcustomer

    call

    Contact Flow Engine Customer Experience Example

  • Amazon Lex Use CasesInformational BotsChatbots for everyday consumer requests

    Application BotsBuild powerful interfaces to mobile applications

    News updates Weather information Game scores .

    Book tickets Order food Manage bank accounts .

    Enterprise Productivity BotsStreamline enterprise work activities and improve efficiencies

    Check sales numbers Marketing performance Inventory status .

    Internet of Things (IoT) BotsEnable conversational interfaces for device interactions

    Wearables Appliances Auto .

  • Amazon AIIntelligent Services Powered By Deep Learning

    AI ServicesAmazon RekognitionAmazon

    PollyAmazon

    Lex Other Services

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • Amazon Machine Learning service