2181D Second Floor Road 15 Fabie Estate

Sta.Ana Manila

Cellphone Number: +639177290181 / +639399293301

E-mail: luvlecs@yahoo.com

OBJECTIVE: An ingress opportunity as Assistant FOM/Front Office Manager

Front Office Service Manager

CROWN REGENCY HOTELS and RESORTS December 14, 2014- November 14, 2015

Reservations Sales Specialist

Empowered to make creative decisions using tools & market insight that will deliver on the unique travel

or in any position, were I would be able to share my knowledge and skills.

the company but also to the employees and operations itself.

Reservations Office.

Provides an industry-leading voice reservation experience by handling contacts via phone and other

mediums to match products with guest needs resulting to revenue generation, brand preference and

customer loyalty.

Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion and brand pride.

Handles a 715 Room Hotel and Resort.

Maintains good communication and working relationships with all hotel departments.

INTERCONTINENTAL HOTELS GROUP May 26, 2014-November 16, 2014

Makati City (Central Reservations Office)

Job Description: A Sales Expert providing travel advice, reservations solutions and partner offers through Central

Main Rd. Brgy. Balabag, Malay Aklan, Station 2, 5608 Boracay

Job Description: Reports directly to the General Manager of the company with regard to the Hotel Operations .

Monitors Guest satisfaction reports and implement actions to improve results

Overseeing the flow of the Front Desk, Hotel Premises, and other departments.

Attends to major guest complaints.

ALEXANDER C. YAMAT

WORK EXPERIENCES:

Duty Manager

To be part of your family were I would be able to put my loyalty not only to

SHANGRI-LA’S BORACAY RESORT and SPA November 16, ‘15- Present

Job Description:

Shangri-La's Boracay Resort & Spa is a luxurious paradise in a sanctuary of natural beauty.

Located in the country's premier beach destination of Boracay Island. The 12-hectare resort is a 10-

minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas &

suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving

ecosystem of diverse flora & fauna. Within the resort, guests may find a tranquil escape in Chi,

The Spa.

In-Charge of Front Office Department, Guest Relations Department & Guest Service Department.

Handles guest complaints.

Gives narrative solutions to enhance and delight guests resulting to guest satisfaction.

Adept & adroit in Opera System.

Manages the night operations.

Coordinates with other Departments when it comes to decision making so that the outcome will

benefit both, the employee & the guest.

Assistant PR Manager

GSO-Guest Services

Updates Guest Services Officers with the latest information of all division in the hotel such as outlets

Handles lost and found report, handle defective telephone unit/line report (guest and admin).

Assists guest from Room service, Security, Housekeeping, Laundry Service and Engineering .

Handles message booking from an in house guest, arriving guest, messages for in house guests.

Performs MN duty tasks and wake up call (WUC).

Familiar with Engineering’s, Rooms’ and F&B’s standard / service in relation to guests’ requests.

Provides quality service to our in-house guests, callers and colleagues.

Offers flexibility in terms of different scenarios and guest complaints.

handle intertouch queries.

Assists guests to connect to international servers from guest rooms using intertouch service and

Assists guest from SPA who wishes to place a telephone call.

Counts hotel stocks and breaks even shortages in linens etc.

HYATT REGENCY HOTEL & CASINO MANILA April 2006- Jan., 2011

1588 Pedro Gil St., Cor., M.H. Del Pilar, Malate, Manila

Job Description:

and shops, outlet managers, business hours and etc.

Plans the Hotel Revenue.

Ensures fast check in and check out process.

Runs night audit report using 4 different systems.

Makes advance reservations using the Epitome System.

Checks the quality and cleanliness of rooms to sell.

Handles and supervises housekeeping staff.

Job Description:

Singapore

Overseeing the flow of Front Desk Operation and its staff.

Makes the schedule (roster) for the entire team.

Trains new Front Desk Staff

Evaluates Front Desk Staff.

Gives promotional strategies and then advertise the final product.

FRAGRANCE HOTEL SELEGIE January17, 2011- November 25, 2013

GLOBAL PREMIUM HOTELS LIMITED

Operations Executive

Manages Sales Calls for Hotels within Singapore.

Answers inquiries regarding Group Tours or Individual Packages.

Assists Tourists in their Respective Destinations in Singapore.

Knowledgeable in Singapore’s Best Tour Destinations.

Efficient in communicating with various potential clients.

Sends and close a business proposal to clients.

Inspire loyalty and build rapport with our guests, business partners, hotel partners and corporate

employees, through personalized and efficient service driven by the customer needs.

TRAVEL DELIGHT December 01, 2013-March 16, 2014

Singapore

Job Description: Handles Sales Calls to other countries such as Philippines, Malaysia and Hongkong.

needs of our guests.

Front Office-Cross Training

Sales and Marketing Attended the Smart Selling Training which tackles effective marketing and selling

TRAINER

Handled a module entitle Activities of Daily Living III that comprise the following: Basic steps in

CULINARY WORKER

South Mall Las Piñas, City

Job Description: Prepared pantry food products such as salads (tuna macaroni salad, ceasar salad, taco salad, and so

forth), sandwiches (club sandwich or triple-decker, bacon, lettuce and tomatoes sandwich and many

more).

Griddled pancakes and toast waffles the specialty of the company.

Familiarized the main role of the host who welcomes and entertains incoming and outgoing guests.

In-charged of handling reservations such as parties and other occasions.

Self-cashiering; Accepted payments from the guests in cash basis, credit cards, electronic gift certificate

and gift certificate.

October 08, 2002-March 06, 2003PANCAKE HOUSE INC.

FOOD SERVER TEQUILA JOE’S (Restaurant and Bar) May 09-October 15, 2003

Job Description:

Glorietta Mall Makati, City

Responsible in handling guest’s needs and wants in terms of food and service without being intrusive

JUNO INTERNATIONAL PRODUCTIONS April 13-April 24, 2004

#3713 Bautista Street., Palanan, Makati City

Job Description:

cooking (cutting techniques, tools and equipment), Table set-up and Napkin Folding.

Observed and Familiarized check in and check out process.

HYATT REGENCY HOTEL AND CASINO MANILA

Given knowledge on how to sell rooms to guests.

techniques with Hyatt Brand Standards.

Job Description: Attended to Make-up rooms for about three to four floors/24 units. Assigned to strip, clean and make

up beds.

TRAININGS:

defective trunkline in MAT and place requisitions thru scala.

Sells Hyatt Dining Privilege Card, Gold Passport and Hyatt Promotions.

ROOM ATTENDANT OAKWOOD PREMIERE April 01-October 31, 2005

Ayala Center Makati City

Operates system Like Datastream, respak, Room service (micros), FCS WinSuite, and Win Voice,

Configure DBTool, operate and interpret report in Hyperterminal / PBXLog, update and maintain

basepage, handle Integrated Attendant Console (IAC), PABX Alarm, Lift Alarm and Fire Alarm, release

COLLEGIATE:

COURSE:

SIGNIFICANT ACCOMPLISHMENT:

Dean’s Lister

Resident Scholar

WORK:

(formerly Hyatt Regency Hotel & Casino Manila)

0917-5619170

Assistant HR Manager

Malou Eslabon Hyatt Regency Hotel & Casino Manila 0917-8926460

Guest ServicesAssistant Manager

General Manager SBU Boracay (CRRCC, CRPR, CRRA & CRBR)

Bem Lopez Damoslog New World Manila Bay Hotel

TEQUILA JOE’S (Restaurant and Bar)

shopper dated for the month of August.

Given a certification for passing the Quality Service Award for servers conducted by the mystery

CHARACTER REFERENCES:

Wiylam Joseph Suico Crown Regency Hotels and Resorts 09163602873 / 09328801898

ACADEMICS:

5th

Honorable Mentioned (High School)

Valedictorian (Elementary)

HYATT REGENCY HOTEL and CASINO MANILA

Passed the Mystery Shopper several times.

Sta., Lucia High School: Masantol Pampanga (1998)

PRIMARY:

SECONDARY:

San Isidro Elementary School: Masantol Pampanga (1994)

Beverage Department.

Completed the required training hours (600 hours).

EDUCATIONAL ATTAINMENT:

LYCEUM OF THE PHILIPPINES UNIVERSITY

Intramuros, Manila

Bachelor of Science in Hotel and Restaurant Management (2002)

ON-THE-JOB TRAINING:

November 7, 2001-January 15, 2002 CITY GARDEN SUITES

Mabini Street., Ermita Manila

Job Description: Trained and observed operations at Housekeeping Department, Culinary Department and Food and

Job Description:

SERVICE CREW February 26-July 26, 2000KENNY ROGER’S ROASTERS

Vito Cruz Taft, Manila

Entertained guests to their needs and wants in terms of food and service.

CROWN REGENCY HOTELS and RESORTS December 14, 2014- November 14, 2015