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Alcatel OmniPCX Enterprise

OmniSolutions for Hotel-Hospital

User manual

A L C ET L

NOTE:

Product specifications contained in this document are subject to change withoutnotice. Products and services described in this document may not be offeredin every country. For the most current information, please contact your Alcatelrepresentative or your Alcatel equipment provider.

Copyright © 2002 Alcatel. All rights reserved for all countries. This documentmay not be reproduced in whole or in part without the express written permissionof Alcatel.

Alcatel® and the Alcatel logo are registered trademarks of Alcatel. All othertrademarks are the property of their respective owners.

This manual has been updated for version R4.1

The CE mark indicates that this product conforms to the following CouncilDirectives :- 89/336/CEE (concerning electro-magnetic compatibility)- 73/23/CEE (concerning electrical safety)- 1999/5/CE (R&TTE)

Summary


Chapter 1Description

1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 1

1.2 General organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 1

1.2.1 Public Network Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 2

1.2.2 Telephone sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 2

1.2.3 Consoles/printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 4

1.2.4 Multilanguage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 4

Chapter 2Hotel facilities

2.1 General observations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 1

2.2 Accessing the main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 1

2.3 Enter a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 2

2.4 Remove password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 3

2.5 Check-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 3

2.5.1 Guest check-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 4

2.5.2 Guest change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. 9

2.5.3 Group check-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.11

2.5.4 Group change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.12

2.5.5 Names management (as of R4.1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.13

3EU19837ENAA - Ed. 01 - September 2002 - OmniSolutions for Hotel-Hospital 0-1


2.6 Check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.15

2.6.1 Guest check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.16

2.6.2 Group check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.18

2.7 Itemized bill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.19

2.7.1 Room billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.20

2.7.2 Group billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.22

2.8 Repertory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.22

2.9 Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.24

2.9.1 Booth billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.24

2.9.2 Entering a ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.25

2.9.3 Exchange rate of the second currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.27

2.10 Wake-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.27

2.10.1 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.29

2.10.2 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.30

2.11 Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.31

2.11.1 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.32

2.11.2 Message drop for rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.32

2.11.3 Cancel message for rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.32

2.11.4 Message drop for a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.32

2.11.5 Cancel message for a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.33

2.12 Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.33

2.12.1 The �DO NOT DISTURB� feature: description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.33

2.12.2 The �CALL FORWARDING� feature: description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.34

2.12.3 Facility management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.36

2.13 Room status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.39

2.13.1 General remarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.39

2.13.2 Description of the commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.39

2.13.3 Modify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.42

2.13.4 Complete output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.42

2.13.5 Output free rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.43

2.13.6 Output occupied rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.44

0-2 3EU19837ENAA - Ed. 01 - September 2002 - OmniSolutions for Hotel-Hospital


2.13.7 Partial outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.44

2.14 Inter-room calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.45

2.15 Assign - Change room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.46

2.16 Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.46

2.16.1 Guest numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.47

2.16.2 Secret codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.47

2.16.3 Voice mail off-line results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.48

2.17 Night-Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.49

2.17.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.49

2.17.2 Immediate execution from the console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.51

2.18 Suites or Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.54

2.18.1 Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.54

2.18.2 Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.56

2.19 Other facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.60

2.19.1 Room-Service or service set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.60

2.19.2 Mini-bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.60




Chapter

1 Description

Warning: This topic has not been updated for OmniPCX Enterprise as neither the operatingprinciple or implementation has been significantly modified.

1.1 IntroductionThe "Hotel/Hospital� management software developed on the OmniPCX Enterprise allowshotel and health care professionals and public accommodation establishments to handle thespecial telephone features needed in their line of work.

Warning: Given that hospital features are the same (unless otherwise indicated) as the hotelfeatures described in this document, just substitute health care establishment �patient� for hotel�guest�, hospital manager for hotel manager, hospital features for hotel features and hospitalmanagement for hotel management.

If the "Hospital" or "Networked hospital" function is checked as enabled in management, thecharacter string "guest" is systematically replaced by the character string "patient" in all hotelmenus.

The main system characteristics are as follows :

- guest check-in without allocation to a specific room. This allocation can be off-line,

- one telephone set per room and for several guests. Use of a personal code specific toeach guest o/g external communications. For i/c, a DDI number can be assigned to eachguest. And call forwarding is possible,

- guest external communications cost control and monitoring during their stay,

- individual billing for each guest, even if this guest is sharing a room with other occupants(20 persons maximum per room),

- one telephone bill only per guest even if this guest changes rooms several times duringthe stay,

- easy integration in a centralized computer environment, with which it ensures permanentupdating of the information.

1.2 General organizationSee figure 1.1 : General organization .

Depending on the option retained, the hotel management facilities will be processed :

- by the OmniPCX Enterprise , from one or more management consoles made availablefor the operator,

- by a centralized computer, linked to the OmniPCX Enterprise .


Chapter 1 Description

1.2.1 Public Network Bundles

A public network bundle can be made up of trunks that are either :

- directly routed on arrival (BCA),or

- direct dial inwards (DDI).

These trunks are either analog type or digital type (ISDN T0/T2).

1.2.2 Telephone sets

The telephone sets can be of the following types :

- administrative or staff sets,

- room sets: these can be analog (e.g.: Alcatel 2618, Alcatel 2112, Alcatel 2600B) and/ordedicated sets (not multiline ). These can be so Alcatel 4074, Mobile 100/200 or S0terminal in the case of a suite.

- booth sets: these can be analog (e.g.: Alcatel 2618) and/or dedicated sets (not multiline),

- courtesy sets: these are dedicated sets (not multiline) and badge sets,

- "Room-Service" sets: these are multiline sets.

The display on the "Room-Service" or �Service� sets lets the hotel staff know the room numberof the guest calling and his/her name and language.


Description

TRANSACTION PRINTER- Check-in- Check out- Modify account- Alarm- Pre-payement

CONSOLE

SYSTEM MANAGEMENTATTENDANT CONSOLE

HOTEL CENTRALIZEDCOMPUTER

NIGHT- AUDIT PRINTER

BOOTH PRINTER- Real time booth tickets- Booth tickets charged to therooms

Billing printer- Check-out bills- Intemized bills

ROOM STATUS PRINTER- Room status- Room change of status tickets- Repertory

Wake-UP SERVICE PRINTER- Wake up time- Wake up calls printout

METERING PRINTER- All tickets real-time

HOTEL MANAGEMENT CONSOLE (S)

PRINTERHard-copy

BOOTH SET(S)

ROOM- SERVICE SETS

AlcatelOmniPCX

4400

Voice mailsystem ROOM SETS

COURTESY SETS

Alcatel protocol

Computer Link (optional)

HOTELMANAGEMENT

Systemmanagement

STAFF SETS

I/C O/G

Public Network

(if computer link)

Back-UP PRINTER

Figure 1.1 : General organization


Chapter 1 Description

1.2.3 Consoles/printers

Depending on the configuration, the OmniPCX Enterprise PBX can manage a maximum of15 V24 channels (4 as standard and 11 optional).

The first two channels are reserved for the OmniPCX Enterprise PBX management system.

The remaining 13 channels can be used for connecting hotel management consoles, printersor a hotel computer.

1.2.3.1 Management consoles

The OmniPCX Enterprise PBX can manage a maximum of 6 management consoles capableof handling six simultaneous hotel operations.

Each console should, where possible, have its own hard-copy printer.

1.2.3.2 Printers

The system can manage eight dedicated printers :

- 1 billing printer (check-out bills, itemized bills),

- 1 room status printer (room status, repertory),

- 1 metering printer (all tickets real-time),

- 1 wake-up service printer (wake-up time, wake-up calls printout),

- 1 booth printer (real-time booth tickets, booth tickets charged to the rooms),

- 1 night-audit printer,

- 1 transaction printer (check-in, check-out, modify account, alarm, prepayment),

- 1 computer link back-up printer (if the computer link is supplied).

All the printouts can be directed to two printers: one for billing (recommended) and one for theremaining printouts (room status, metering, wake-up, etc.).

Note: You can redirect all printouts to two printers: one for billing (recommended) and one for other outputs(room status, metering, wake-up, etc.).

1.2.4 Multilanguage

This feature is used to play the voice guides in the guest�s own language.

7 voice guides are required for each language. 4 languages from 9 are available simultaneously.


Chapter

2 Hotel facilities

2.1 General observationsThe hotel facilities can be accessed from one or more screen/keypad consoles madeavailable to the operator. When several consoles are connected, the program is restricted to 6simultaneous identical management tasks on different rooms. By using specific passwords,the tasks can be distributed on all the consoles and/or between several operators.

Hotel management allows the following facilities:

- control the access key (ENTER A PASSWORD, REMOVE, etc.),

- management of guest arrival (CHECK-IN)(other names can be added to the numberof a guest who has already arrived (as of R4.1)) and management of guest departure(CHECK-OUT),

- printout tickets for a room or group (ITEMIZED BILLING),

- consult guests� repertory (REPERTORY),

- allocate a booth ticket to a room (BOOTH BILLING),

- create tickets and allocate them to a set (BILLING),

- manage room set wake-up calls (WAKE-UP),

- manage room messages (MESSAGES),

- manage and print out rooms with "Do Not Disturb and call forwarding" (CALLREDIRECTION)(as of R4.1),

- manage and print out room status (ROOM STATUS),

- manage inter-room calls (INTER-ROOM CALLS),

- print out guest numbers or free secret codes (passwords) (UTILITIES)

- assign on partial check-in or change rooms (ASSIGN - CHANGE ROOM),

- run night-audit (NIGHT-AUDIT),

- configure and print out suite elements (SUITES) (this feature is not used in hospitalmanagement),

- configure and output static room/customer links (as of R3.1).

2.2 Accessing the main menuThe main menu is activated:

- automatically when the installation is reset, if the management console is connected on aV24 channel (it is connected permanently),

- by pressing the key programmed for this purpose, if the console is connected on the V24port of a reflex set.

To disconnect from the reflex set, press the programmed key again.


Chapter 2 Hotel facilities

The main menu is displayed when the call is established between the OmniPCX EnterprisePBX and the console. The hotel facilities may be accessed from this menu.

Example display ("Suites" in non-static multi-occupation: no "Associations" menu) :

___________________________________________________________________________________

| ***** Windsor Hotel ***** |

| |

|:------------------------------------------------------------------------------: |

|: 0 : Remove password : 99 : Enter a password : |

|:------------------------------------------------------------------------------: |

|: 1 : Check-in : 2 : Check-out : |

|:------------------------------------------------------------------------------: |

|: 3 : Itemized billing : 4 : Repertory : |

|:------------------------------------------------------------------------------: |

|: 5 : Billing : 6 : Wake—up : |

|:------------------------------------------------------------------------------: |

|: 7 : Message : 8 : Call redirection : |

|:------------------------------------------------------------------------------: |

|: 9 : Room status : 10 : Inter—room calls : |

|:------------------------------------------------------------------------------: |

|: 11 : Assign—Change room : 12 : Utilities : |

|:------------------------------------------------------------------------------: |

|: 13 : Night-Audit : 14 : Suites : |

|:------------------------------------------------------------------------------: |

| |

| Your choice : |

___________________________________________________________________________________

Note: The �Suites� feature is not used in hospital management.

The numbers of facilities that the hotel manager is authorized to activate are shown highlighted(in reverse video).

Note: If all facilities are authorized with no access code, sections 0 and 99 are not shown. When the hotelmanager is entering data in facility menus, to enter this data, he can select either:- one or several keyboard keys for a specific value,- the <RETURN> key to select a default value,- the <-> key to return to the previous item,- the <DEL> key to correct a typing error.

2.3 Enter a passwordMain menu > command 99

This command allows a user to type in his password to access the facilities for which he isauthorized.

The system displays:

access key: "code"

- Enter the secret code on 4 characters.


Hotel facilities

If the code is correct, the numbers of the facilities that can be accessed are displayed in reversevideo.

Otherwise, the main screen displayed is that which can be accessed without a code or with thecode used to run the hotel program.

2.4 Remove passwordMain menu > command 0

This command allows users to return to the initial menu. The facilities of this menu are available:

- either without an access code,

- or with the access code used for running the hotel program associated with the channel inthe management program.

Enter 0.

The initial menu is displayed. The numbers of the facilities available are shown highlighted(reverse video).

2.5 Check-inMain menu > command 1

This facility allows both individual guests and guests belonging to a group to be handled.

At guest or group check-in, the following operations are automatically performed:

- set parameters are updated:

• repertory number = language code + guest name,• personal code,

• external category = external category entered in the hotel settings,

• date of arrival.

- metering counters (number of calls total cost ) and tickets for the set if night-audit is notused are reset; otherwise tickets from before the last night-audit are reset,

- the room goes to "OCCUPIED" status,

- wake-up calls are cancelled,

- a ticket is printed out on the transaction printer.



___________________________________________________________________________________

| CHECK-IN |

| |

| 1 : Guest check—in |

| 2 : Group check—in |

| |

| 3 : Guest change |

| 4 : Group change |

| |

| 5 : Names Managment |

| |

| Your choice: |

___________________________________________________________________________________

2.5.1 Guest check-in

Main menu > Check-in menu > command 1

___________________________________________________________________________________

| GUEST CHECK—IN |

| |

| ROOM number : |

| Assign a DID number? : |

| GUEST number : |

| |

|"-" = Return to previous menu |

___________________________________________________________________________________

Room numberThis number corresponds to the repertory number of the set allocated to the room (5 digitsmaximum).The system checks that the number exists, its correspondence with a free and accessibleroom and whether an operation (check-in/check-out) is not being carried out on this roomfrom another reception point.If the room has not been cleaned ("Room to do" or "make up again"), the message "room notdone is displayed.Check-in remains possible if this facility is validated in management.If management "by guest" is used, the receptionist can:

• allocate the guest to a room that is already occupied. Each guest telephones from theset using his/her own personal code,

• undertake a partial check-in. All the information is entered except for the room number(press RETURN). The guest then has the possibility of choosing his/her room. Theallocation takes place later from the hotel management console (see § 2.15 : Assign -Change room ), or by the receptionist by dialling an allocation prefix from the room set.

For each room, the maximum number of occupants is indicated.If this number is exceeded during a check-in operation, the message: "WARNING: roomoverbooked " is briefly displayed. However, additional guests can be allocated.In the case of the "static multi-occupation" facility (see § 2.18.2 : Associations ), thereceptionist may allocate the guest to the room with which he is only associated. All the


Hotel facilities

receptionist needs to do is provide the room number or the guest number and the allocationto one or the other is carried out automatically. As a result, partial check-in is not possible.Nota: A link must be created between the guest number and the room number before allocation is carriedout.

Assign a DDI number?This item, displayed if the "ROTATING DDI" message has been validated in the HOTELmanagement system, allows guests to take advantage or not of a DDI number.

RETURN or �N� : allocates a non DDI number

Y : allocates a DDI number

The value allocated by default is NO.

Guest numberThis item (5 digits maximum) is only displayed if the installation is managed with the "multioccupation" facility.This number corresponds to the guest call number (DDI or NOT).If the room is in multi occupation, the numbers of each of the occupants reach the room set.Enter a free guest number.If necessary, consult the table of free numbers (see § 2.16 : Utilities ).The PBX allows automatic allocation of the number that has not been allocated for the longestperiod.To do this, press RETURN. Depending on the number requested (DDI or NOT), systemmanagement data and the availability of the hotel numbers, the allocations made by theprogram are shown in the following tables :

Request to allocate a NON DDI No.

Availability System management dataRotatingDDI: no

Rotating DDI: yesMixed: no

Rotating DDI: yesMixed: yes

DDI No. full

NON DDI No. full

Check-in refused Check-in refused Check-in refused



Request to allocate a NON DDI No.

Availability System management dataRotatingDDI: no

Rotating DDI: yesMixed: no

Rotating DDI: yesMixed: yes

NON DDI No. full

NON DDI No. full

Check-in refused Check-in refused DDI No.

NON DDI No. free NON DDI No. NON DDI No. NON DDI No.

Request to allocate a DDI No.

Availability System management data

Rotating DDI: yes

Mixed: noRotating DDI: yes

Mixed: yesDDI No. full

NON DDI No. full

Check-in refused Check-in refused

DDI No. full

NON DDI No. free

Check-in refused NON DDI No

DDI No. free DDI No DDI No

Once the guest number has been entered, the program displays the sections to be completedfor the guest.Example display :

___________________________________________________________________________________

| GUEST CHECK-IN |

| |

| |

| Room number : 3205 Type : 1 |

| Guest number : 3211 free since the 04/12/00 17:33 |

| Guest name : |

| Language code : |

| VIP : |

| Personal code : |

| Wake—up time : |

| Voice mail allocation : |

| |

|"-" = Return to previous line |

___________________________________________________________________________________

Only output of room number and type are mandatory. The other parameters are shown or notdepending on the management defined in system management.

Room numberThe number displayed corresponds to the repertory number allocated to the room and enteredpreviously.If the check-in has been done without allocating a room, the screen displays : "Room notallocated ! ".


Hotel facilities

TypeThis parameter is specific to each room and is defined in system management. It is a numberbetween 1 and 99, for classifying or locating the rooms and intended for the user of the hotelterminal.

Guest name16 characters maximum.If the hotel manager presses the �RETURN� key, the system displays CHMCDU (MCDU = setnumber) with management "by room" or CLMCDU with management "by guest".

Multiple occupation (Y/N)This section is displayed if the �Multi-occupation� setting in hotel system management is setto �YES" .

RETURN or N : single occupation

Y : several occupants in the room.

This parameter indicates whether the guest is alone or accompanied by other persons (family,children, friends, etc.).This status is indicated by "*" on the set displays.

Language codeLanguages are distributed as follows (example):

F: 1 GB: 2 D: 3 SP: 4 P: 5

B: 6 DK: 7 J: 8 AUT: 9

Enter a digit between 1 and 9.RETURN: the country language.This operation is dynamic according to the languages recognized by the system (an"Installation" setting), that is, 9 languages from among 36.If the multilanguage (multilingual) facility is purchased, the language code is used to connectthe appropriate voice guide to each set.The language code is displayed on reflex sets and attendant terminals.

VIPThis section is shown if the �Very Important Person (VIP)� setting has been set to �YES� inhotel system management.

RETURN or N : non-VIP

Y : VIP

Allocating a guest VIP (Very Important Person) status allows hotel staff to recognise VIPs bythe presence of the letter V on the set display. This letter is located next to the language code.

Pre-payment amount (Deposit)This section is shown only if the hotel setting �Deposit (Prepayment)� is not entered in hotelsystem management.On guest check-in:



RETURN : no pre-payment deposit handled.

External calls are authorized without pre-payment.

0 : external calls inhibited.

0.01 to 99999.99 : value of the pre-payment deposit in local currency

External calls are authorized until this pre-payment amount isused up.

A pre-payment amount can be allocated automatically oncheck-in to all guests. This value is entered in the hotelsettings (hotel system management program). In this case, thepre-payment deposit is not displayed on screen.

Personal codeThis is a 4-digit code.

RETURN : The software proposes a default personal code. According to hotelmanagement, this code can be:- unique password used (unique number between 0000 and 9999),- password equal directory n (room or guest number dependingon the management mode selected in hotel system management(management "by room" or "by guest")),

- a random number without uniqueness check,- password equal guest name (as of R4.1),- password equal check-in date (as of R4.1).

Press RETURN again to confirm this code.

If the code proposed is not suitable, press another key to get anew one.

4 digits : personal code. When the personal code is entered by the user, thedigits are not displayed in clear but are masked by the "#" character.

Warning: In all cases (except unique secret code), the system does not check that the code isunique. Two guests in the same room with identical personal codes cannot be distinguished.The hotel manager must make sure that default codes are correctly used.

If the �secret code� setting is at �password equal directory n � in hotel system management:

• in �management by room� mode or �multistatic management by room�, if the guestchanges rooms, his personal code automatically changes (=new room number),

• in �management by guest� mode, if the guest changes rooms, his personal number doesnot change (= guest number).

Important: When the personal code option is changed in the hotel settings (from �unique password used�to another option, or from another option to �unique password used�), the system must be rebooted toupdate the secret code reservation table.

If the installation is not managed in management "by guest" mode, the personal code is notmanadatory.A personal code must be entered if a voice mail box is to be allocated.

Wake-up time


Hotel facilities

RETURN : no wake-up request.

HHMN : wake-up time HH = 00 - 23

MN = 00 - 59.

Voice mail allocationIf the system has voice mail and if the �Voice mail� setting in hotel system management hasbeen set to Yes , a voice mail box can then be allocated to a guest (if the MCDU of the mailbox to be used has been completed).

RETURN : no voice mail attribution.

Y : voice mail attribution.

The default value for this section is No . If the hotel manager puts Yes , he gets a wait messagefor a few seconds. Three cases may then arise:

- If the mailbox attribution transaction took place normally within this time, the hotel manageris notified.

- If the transaction took place but there was a problem, the hotel manager is informed of theproblem (text message displayed on-screen).

- If the transaction was unsuccessful within this time, the hotel manager is asked to checkthe result of his request later.

The results of all these transactions can be viewed in voice mail "Utilities / Deferred results".

2.5.2 Guest change


This facility is used to output and modify guest parameters.

___________________________________________________________________________________

| GUEST CHANGE |

| |

| Room number : |

| Guest number : |

___________________________________________________________________________________

- Enter the room number or the guest number.

The system checks the validity of the numbers and then displays the list of guests if the roomis multi occupation.

In this case, enter the guest order number in the list and validate by pressing RETURN.

Example display:



___________________________________________________________________________________

| GUEST CHANGE |

| |


| Guest number : 3211 |

| Check—in date : 04/12/00 17:40 |

| |

| Positive balance : 100.00 |

| |

| 1 : Guest name : SMITH |

| 2 : Multiple occupation (Y/N) : No |

| 3 : Language code : 1 |

| 4 : Deposit management : Yes |

| 5 : Deposit : 100.00 |

| 6 : DOD category : 2 |

| 7 : Personnal code : .... |

| 8 : Wake—up time : 06:50 |

| 9 : VIP : No |

| 10 : Voice mail allocation : Yes |

| |

| Your choice : |

___________________________________________________________________________________

To modify a parameter, enter its number followed by the new value.

Logical values change automatically from one state to the other.

In addition to the parameters defined on guest check-in, additional information is output:

- date and time of guest check-in (entered automatically by the system),

- positive balance (amount still available for external communications),

as well as the following items :

Deposit managementYes = the guest can make external calls as long as the pre-payment deposit balance ispositive.If the deposit is zero or negative, any direct seize requests made are routed either to theattendant or to voice guide 108 and an "ALARM" is output on the TRANSACTIONS printer.No = the guest can make external calls regardless of the value of the pre-payment depositbalance.

DOD categoryEnter a value between 0 and 31.On check-in, the category used by default is the one defined in the management program.

Personal codeIf the �secret code� setting is set to �password equal guest name� in hotel systemmanagement:

• if guest name is modified and if the old personal code corresponded to the old name, theapplication modifies the personal code automatically.

• if guest name is modified and if the old personal code did not correspond to the old name,the personal code remains the same.


Hotel facilities

2.5.3 Group check-in


This command carries out check-in for a group of guests.

- Enter the number of the group.

This number must be between 1 and 30. Enter 0 for automatic selection of an available number.

The system checks that the number selected has not already been allocated and then displaysthe screen form for entering the data common to the group.

Once this information has been entered, the part reserved for specific data is displayed(depending on the facilities validated in system management).

After entering the specific data for each guest, the number for each guest is automaticallyentered in the distribution form and the "number of guests in the group" counter incremented.

This form displays the numbers of the last 75 guests allocated to the group.

Example display:

___________________________________________________________________________________

| GROUP CHECK—IN |

| |

| Group number : 3 |

| |

| Goup name : MJC COL |

| Assign a DOD number ? : No |

| Language code : 1 |

| Wake—up time : 08:00 |

| |

| Room number : 3206 |


| Guest name : MARTIN |

| Personal code : 2012 |

| |

|---------------------------------------------------------------------------------|

|:3214 :3213 : : : : : : : : : : : : : : : : : : : |

|: : : : : : : : : : : : : : : : : : : : : :|

|: : : : : : : : : : : : : : : : : : : : |

|: : : : : : : : : : : : : : : : : : : : : : |

|: : : : : : : : : : : : : : : : : : : : : |

|---------------------------------------------------------------------------------|

| Number of guest in the group:2 |

|"-" = Return to previous line |

|<CR> = Accept code. Other key to search for another. |

___________________________________________________________________________________

Group name



RETURN : GR + <Group number>

1 to 8characters

: Group name.

Assign a DDI number?This is used to allocate a DDI number to each guest in the group.Enter "Y" or "N".

Language code, deposit, wake-up timeProceed as indicated in § 2.5.1 : Guest check-in .

Room numberRoom number allocated to a guest in the group.It is possible to undertake a partial check-in with subsequent allocation of the room number.For this, press RETURN.

Guest numberThis section is only displayed if the installation is managed in "by guest" management mode.This number corresponds to the guest�s call number (DDI or not). If the room is multioccupancy, the incoming calls to the occupants reach the room set.

Guest nameRETURN : GR + <Group name>

16 characters : Guest name.

Personal codeProceed as indicated in § 2.5.1 : Guest check-in .

2.5.4 Group change


This facility is used to output and modify the parameters of a group.

The list of groups present in the hotel is displayed.

- Enter the group number or name.

The system checks that the number or name exists and then displays the screen form.

Example display:


Hotel facilities

___________________________________________________________________________________

| GROUP CHANGE |

| |

| Group number : 3 Group : ACBB |

| |

| 1 : Group name : |

| 2 : Delete a guest : |

| 3 : Add a guest |

| 4 : Language code : |

| 5 : Deposit management : |

| 6 : Deposit : |

| 7 : Wake—up time : |

| 8 : Assign a DID number ? : |

| Your Choice : |

| |

|---------------------------------------------------------------------------------|

|:3210 :3212 :3213 :3214 : : : : : : : : |

|: : : : : : : : : : : : : : |

|: : : : : : : : : : : : : : |

|: : : : : : : : : : : : : : |

|: : : : : : : : : : : : : : |

|---------------------------------------------------------------------------------|

| Number of guest in the group :4 |

___________________________________________________________________________________

To modify a parameter, enter its number followed by the new value.

In addition to the parameters defined on group check-in, the additional parameters are alsooutput :

Delete a guestThis operation is used to remove a guest from a group without proceeding with groupcheck-out.Enter 2, press RETURN, the guest number and then press RETURN.The system reorganizes the distribution table for the guests in the group.The guest is removed from the group, but the room is not considered as free.Complete release only takes place after guest CHECK-OUT.

Add a guestThis operation is used to add a guest to a group.Enter 3 and press RETURN.Proceed as for individual creation of guests in a group, by completing the specific parametersfor the new guest (room no., guest no., guest name, personal code).

Assign a DID number ?Allows a DDI number to be attributed to the group if one was not attributed at group check-in.

2.5.5 Names management (as of R4.1)




This command is only displayed if the �Guest names in the phone book" setting is set to �severalnames for a guest� in hotel system management.

This application allows other guests in the same room to be put on a guest�s number (forexample, if the guest is accompanied (relatives, children, friends, etc.)).

Management of these associated names can only be performed after guest check-in (see §2.5.1 : Guest check-in ).

There is only one invoicing operation for a same guest number.

The names linked to a same guest number are shown in the occupied room�s repertory.

Enter the room or guest number.

___________________________________________________________________________________

| Names Management |

| |

| |

| Room number : |

| Guest number : |

___________________________________________________________________________________

Room number corrsponds to the repertory number of the set attributed to the room (5 digitsmaximum).

The system checks that the room number exists and that it is attributed to a guest number.

If the room is vacant, a �room free � message is displayed.

When the room or guest number has been entered, the following menu is displayed (example):

Example display:

___________________________________________________________________________________


| |

|Guest : 3214 Name : DUBOIS |

|Other Names |

| 01 : |

| 02 : |

| |

| 14 : |

| 15 : |

| |

| Your choice : |

___________________________________________________________________________________

15 other names can be associated with the main guest name.

Each associated name can be created, modified or deleted.

Creating another nameEnter a number from the other names list,Press RETURN,


Hotel facilities

Enter the other name,Press RETURN,Confirm yes or no (Y/N),Then press RETURN.Example display:

___________________________________________________________________________________


| |

|Guest : 3214 Name : DUBOIS |

|Other Names |

| 01 : MARTINOIS |

| 02 : DUPONT |

| 03 : |

| 04 : NICOLAS |

| 05 : BERNARDI |

| 06 : LOIS |

| 07 : |

| |

| 14 : |

| 15 : |

| |

| Confirm (Y/N) : |

| || |

| Your choice : 06 |

___________________________________________________________________________________

Note: In line 06, the name �LOIS� (linked with the main name �DUBOIS�) is being created.

Modifying another nameType in the "other" name to be modified, then proceed as when creating another name.

Deleting another nameType in the "other" name to be deleted, press RETURN, confirm deletion by yes or no (Y/N),then press RETURN.

It is also possible to associate other names to the same guest number for a guest in a group.

Only the main name can be managed with command 3 of the CHECK IN menu.

Note: All "other" names associated with a guest number are recorded in the occupied room�s repertoryand displayed in the lists output in �Repertory� (see § 2.8 : Repertory). From the repertory, on a set witha display, the hotel manager can use "other" name to get the guest�s number. It is the main name that isalways displayed on the set.

2.6 Check-outMain menu > command 2

The CHECK-OUT function cannot be carried out if the room set is busy or if the guest is incommunication from a booth set (via his/her personal code).



On check-out of one guest or a group of guests, the following functions are automatically carriedout:

- printout a simplified bill for the telephone communications (automatic output or not),

- inhibit the personal code,

- inhibit DOD (allocation of external category 0),

- wake up calls reset at next check-in (because at check-out, wake up calls are notautomatically reset - the wake up call is kept till the next check-in. This is so that a guestcan perform the check-out process on the previous evening and still get a wake up callfor his departure the following morning),

- reset the daily counter,

- cancel waiting messages,

- cancel THE �DO NOT DISTURB� and �CALL FORWARDING� functions,

- change room status from FREE (F) to TO DO (TD).

- deletion of the guest mailbox if empty. If all the messages have not been consulted, themailbox is kept till the next CHECK-IN with the same guest number.

The simplified telephone bill can be output:

- either automatically, if automatic printout is validated in the hotel parameters,

- or on operator request, if automatic printout has not been validated.

Printing a simplified telephone bill does not reset the metering counters and tickets.

The simplified bill is printed on the billing printer, if there is one.

___________________________________________________________________________________

| CHECK-OUT |

| |

| 1 : Guest check out |

| 2 : Group check out |

| |

| Your choice : |

___________________________________________________________________________________

2.6.1 Guest check-out

Main menu > Check-out menu > command 1

Complete the room number or the guest number.

The system checks that the room number exists and then displays the on-screen form.

Example display:


Hotel facilities

___________________________________________________________________________________

| GUEST CHECK—OUT |

| |



| Check—in date : 04/12/00 17:40 |

| |

| Guest name : DUPONT |

| Multiple occupation (Y/N) : Yes |

| |

| Confirm ? (Y/N) : |

___________________________________________________________________________________

Note: Guest numbers are shown if there are several guests in the room.

If "room number" is shown, the list of guests assigned to this room is displayed on the terminal.The receptionist can then select the guest(s) that wish to leave the establishment.

In both cases, the response must be confirmed for the operation to be validated, providedthat the guest is not making a call. The guest repertory numbers and DDI numbers are nowavailable.

Confirm guest check-out by entering "Y".

If check-out is performed while a call is being made, the following message is displayedon-screen: "Station busy - Check-out not done " (if the setting is set to NO in hotel settingsmanagement) and check-out is refused.

Note: As of R4.1, several "other" names can be associated with a guest number after a guest has checkedin. During the guest�s check-out operation, any other names associated with this guest number are deletedfrom the room repertory.

There is only one invoice for this guest number.

The simplified bill (invoice) for phone calls is displayed and can be output in two currencies.

Example display:



___________________________________________________________________________________

| |

| Windsor Hotel On 05/12/00 10:58 |

| |

|Guest numbert : 3211 Name : DUPONT |

|Check—in date : 04/12/00 17:40 |

| |

| Contract price for set availability : £ 5.00 euro 7.6 |

| |

| Number of calls : 1 |

| Total cost : £ 49.74 euro 75.8 |

| VAT : £ 8.50 euro 13.0 |

| Amount deposited : £ 100.00 euro 152.4 |

| Positive balance : £ 45.26 euro 69.0 |

| |

|GOOD BYE |

| |

|Print bill ? (Y/N) |

___________________________________________________________________________________

If automatic printout is not validated (in hotel parameters management), the system prompts:Print bill ? (Y/N) .

Voice mail:

Before sending a check-out request, the hotel application checks that there are no unconsultedmessages. If this is the case, and depending on selected hotel settings, check-out may or maynot be performed:

- the voice mail box is suppressed at check-out if messages have been consulted orconsulted and saved (depending on the version),

- if the mailbox contains unconsulted messages, it will be suppressed at the next check-in.

2.6.2 Group check-out

Main menu > Check-out menu > command 2

A single command is used to carry out complete check-out for a group.

For each room in the group, the system automatically carries out the same checks and functionsas for the check-out of an individual guest, with in addition:

- output of a simplified bill for each room in the group,

- output of a simplified bill for the group,

- deletion of the group number in the set data.

A busy set in the group on check-out:

- will not inhibit check-out for the other rooms in the group,

- is not authorised to leave.

A message indicates that the set is busy.


Hotel facilities

No information is output for rooms where the counters are null.

- Enter the number or name of the group.

The system checks that the group exists and then requests confirmation.

The simplified bill for the group is output.

Example display:

___________________________________________________________________________________

| |


| |

|Group name : ACBB Group Number : 3 |

| |

|:--------:------------:------:-----------:-----------:-----------:-----------:---|

|: Guest : Name :No Com: Cost : Set Price : Deposit : Balance : |

|:--------:------------:------:-----------:-----------:-----------:-----------: --|

|: 3213 : Martin : 1 : 61.74 : 5.00 : 500.00 : 433.26 : |

|: 3214 : SMITH : 1 : 49.74 : 5.00 : 500.00 : 445.26 : |

|:--------:------------:------:-----------:-----------:-----------:-----------:---|

|: Total : £ : 2 : 111.48 : 5.00 : 1000.00 : 883.52 : |

|:--------:------------:------:-----------:-----------:-----------:-----------:---|

|: Total : euro: 2 : 170.0 : 7.60 : 1524.5 : 1346.9 : |

|:--------:------------:------:-----------:-----------:-----------:-----------:---|

| VAT : £ 19.04 euro 29.0 |

| |

|GOOB BYE |

| |

|Press any key to continue : |

___________________________________________________________________________________

If automatic printout is not validated, the system prompts:

Print bill ? (Y/N)

No information is output for rooms where the counters are null.

Voice mail:

For group check-out, voice mail boxes are automatically handled for all the guests in the groupin the same way as for a single guest.

2.7 Itemized billMain menu > command 3

This command is used to screen out on the hotel management terminal screen or printout onthe billing printer the itemised bill of a guest or a group. Output is possible, even if the guestno longer occupies the room (CHECK-OUT), and as long as this room has not been allocatedto a new guest.



The data output on an itemised bill for a room are saved until this room is allocated again(CHECK-IN).

The choice of output terminal is made by the operator in response to the "Printout (Y/N) "question:

Y = output on billing printer.

N = output on hotel management terminal screen.

The following data are output on the itemized bill:

- name of the hotel,

- date and time of the billing request,

- date and time of check-in,

- number of the room and guest name,

- connection charge,

- metering tickets since check-in,

- number of communications,

- total cost of these communications,

- pre-payment amount,

- positive or negative balance,

- thank you message.

___________________________________________________________________________________

| ITEMIZED BILLING |

| |

| 1 : Room billing |

| 2 : Group Billing |

| |

| Your Choice : |

___________________________________________________________________________________

The itemized bill of a group comprises the itemized bills of each guest in the group.

The itemized bill is only output if the set has been used for external communications.

2.7.1 Room billing

Main menu > Itemized billing menu > command 1

- Enter the number of the room.

The system checks that the room exists and then prompts you for the output mode (printerY/N if it is declared in management).

The screen shows the details of the guest�s communications.

Example display (the bill can be output in two currencies):


Hotel facilities

___________________________________________________________________________________


| |

|Check—in date: 20/12/00 12:59 |

| |

|Guest number : 3211 Name : DURAND |

| |

| ROOM OBTN DD MM YY HH MM DURATION COST NUMBER CALLED |

| 3205 0 20/12/00 21:15 12mn03s 27.73 016458--- - |

| |

| Contract price for set availability: £ 5.00 euro 7.60 |

| Number of calls: 1 |

| Total Cost : £ 27.73 euro 42.20 |

| VAT : £ 5.71 euro 8.70 |

| Amount deposited : £ 100.00 euro 152.40 |

| Positive balance : £ 67.27 euro 102.60 |

| |

|GOOD BYE |

| |

|Press any key to continue or <RC> to return to previous menu |

___________________________________________________________________________________

If the number of tickets is high, the output can be on several pages. Press a key to move to thenext page.

The details on calls include:

- ROOM: Number of the room.

- OBTN: Connection mode.OBTN: Connection mode. The OBTN column corresponds to the mode in which the callwas connected. The "connection" modes possible are as follows:

0 : Public outgoing call

3 : Direct seize (outgoing - DOD) 4 : Transfer

5 : Operation 6 : Transit

7 : External forwarding 8 : Incoming priority callback

9 : Incoming priority overflow 10 : Unanswered incomingpriority

13 : Incoming priority conversation 14 : Direct data seize

15 : Incoming seize + calleridentification

- DD MM YY and HH MM: Date and time of the communication.

- DURATION: Duration of the call.

- COST: Total cost of the call.

- NUMBER CALLED: Number dialled by the guest.



2.7.2 Group billing

Main menu > Itemized billing menu > command 2

After entering the number or name of the group, the system prints out on the printer or screensthe detailed tickets for each guest in the group.

The presentation of the bill is the same as for an individual guest.

2.8 RepertoryMain menu > command 4

This command allows the occupied rooms repertory to be viewed according to certain criteria.

It is possible to consult the guests:

- in alphabetical order,

- in room number order,

- in group order,

- by searching for guest name (the hotel manager can only enter the first letter of the name),

- by searching for a group (group name or number),

- in guest number order.

An error message is output:

- if the group does not exist or does not meet the search criterion,

- there are no guests meeting the requested search criterion.


Hotel facilities

___________________________________________________________________________________

| REPERTORY |

| |

| 1 : List in alphabetical order : hard-copy |

| 2 : List in alphabetical order on screen |

| 3 : List in alphabetical order on printer |

| |

| 4 : List by room number on screen |

| 5 : List by room number on printer |

| |

| 6 : List by group on screen |

| 7 : List by group on printer |

| |

| 8 : Name search on screen |

| 9 : Name search on printer |

| |

| 10 : Group search by name or number |

| 11 : Group search by name or number |

| |

| 12 : Screen output by guest number* |

| 13 : Printer output by guest number* |

| |

| Your Choice : |

___________________________________________________________________________________

* In �guest management� mode only.

The result of the search lists is presented in the same way on screen and printer.

Example display:

___________________________________________________________________________________

| ALPHABETICAL LIST 05/12/00 15:00 |

| |

|Room Guest Guest name Type Arrival Date time langu. Group |

| |

|3001 3210 DURAND 1 05/12/00 14:27 1 1 MJC COL |

|3001 3213 LAPORTE 1 05/12/00 14:28 1 1 MJC COL |

|3001 3214 MARTIN 1 05/12/00 14:30 1 1 MJC COL |

|3205 3211 SMITH 1 05/12/00 14:24 1 - |

| |

|Press any key to continue or <CR> to return to the previous menu |

___________________________________________________________________________________

As from R4.1, all the "other" names associated with a same guest number are displayed.The guest number is displayed in each printed list as many times as there are namescorresponding to this number.It is only for ”Search by name” that the associated "other" names are displayed in alphabeticalorder.In all other cases, the associated "other" names are displayed below the main name.

Example display



___________________________________________________________________________________

| ALPHABETICAL LIST 05/12/00 15:20 |

| |

|Room Guest Guest name Type Arrival Date time langu. Group |

| |

|3001 3210 DURAND 1 05/12/00 14:27 1 1 MJC COL |

|3001 3213 LAPORTE 1 05/12/00 14:28 1 1 MJC COL |

|3001 3214 MARTIN 1 05/12/00 14:30 1 1 MJC COL |

|3205 3211 SMITH 1 05/12/00 14:24 1 - |

|3205 3211 John |

|3205 3211 Mary |

|3205 3211 Peter |

|3205 3211 James |

| |


___________________________________________________________________________________

From the repertory, on a set with a display, the hotel manager can use an associated "other"name to get the guest�s number. It is the main name that is always displayed on the set.

2.9 BillingMain menu > command 5

___________________________________________________________________________________

| BILLING |

| |

| 1 : Booth billing |

| 2 : Ticket seize |

| 3 : Exchange rate of the second currency |

| |

| Your choice : |

___________________________________________________________________________________

2.9.1 Booth billingReminder of the facilityFrom a "booth" set, users can make external calls:

• After being identifiedOn off-hook, if the set is not in time delayed routing or before the end of the routing timer,the guest dials:• the DOD prefix, then his/her room number followed by the personal code (Room

management),• the DOD prefix, then his/her guest number followed by the personal code (Guest

management).On off-hook, the ticket is automatically allocated to the guest�s account.

• Via the attendant


Hotel facilities

On off-hook, if the set is in time delayed routing to the attendant, the guest asks forthe number required. The attendant carries out charged call transfert so that the cost isdisplayed on the attendant console at the end of the communication.Allocating this cost to the guest�s account is carried out at hotel management consolelevel using the "Billing" command. The complete ticket is then allocated to the guest.

Allocating the ticketThe ticket must be allocated after the end of the communication and before establishinganother ticket:

• enter the number of the "booth" set,

• if necessary, enter the room number of the guest,• enter the number of the guest to whom the ticket will be allocated (Guest management).If the room number corresponds to an occupied room, the guest name is displayed whichallows the ticket to be allocated or not. The administrator is informed by a confirmationmessage.

• Press RETURN to allocate.If no ticket exists on this "booth" set, the following message is displayed:�no communication recorded for this booth �.

2.9.2 Entering a ticket

Main menu > Billing menu > command 2

This program, reserved for the metering test, is used to establish a ticket and allocate it to aroom or to an administrative set. It can also be used in the case where the public exchange retransmits off-line the communication metering pulses.

A ticket can be entered (seize) and attributed to a guest or to an administrator set and printedout in real time on the billing printer.

___________________________________________________________________________________

| TICKET SEIZE |

| |

| MCDU .......................... |

| Communication cost .. |

| Number sent ...... |

___________________________________________________________________________________

MCDUEnter the amount or number of taxes. The amount will be entered as "administrative" cost,whereas the "hotel" cost will be calculated by the system.

Communication (call) costCall cost and the number of charge units are alternately displayed by pressing RETURN.Enter the amount or number of taxes. The amount will be entered as "administrative" cost,whereas the "hotel" cost will be calculated by the system.

Number sentThe number is limited to 20 digits maximum (0...9, A..D, *, #).



To send, complete or modify the ticket, a second menu is displayed:

___________________________________________________________________________________

| TICKET SEIZE |

| |

|0 : Ticket sending |

|1 : Cancel entry |

| |

|2 : MCDU .............. ............ |

|3 : Communication cost . |

|4 : Number sent |

| |

|5 : Start time |

|6 : Duration |

|7 : Ticket type |

|8 : Connection mode |

|9 : MCDU Which has transferred |

|10: project number |

|11: Trunk number |

| |

| Parameter to modify : |

___________________________________________________________________________________

MCDUEnter the repertory number to which the ticket must be attributed or a trunk number:

• priority in FPnn form,

• transfer in FSnn form,(with nn between 0 and 31).

Communication (call) costCall cost and the number of charge units are alternately displayed by pressing RETURN.Enter the amount or number of taxes. The amount will be entered as "administrative" cost,whereas the "hotel" cost will be calculated by the system.

Number sent:Enter the number dialled by the user (limited to 20 digits maximum: 0...9, A...D, *, #).Type "-" to delete the number.

Start time:Enter the timestamp in the form, DD/MM/YYYY HH-MN-SS, or time in HH-MN-SS form.RETURN = present date and time.

Duration:Enter call duration in HH-MN-SS form.RETURN = 00-00-00.

Ticket type:Enter a number for ticket type:• 0 = outgoing call,


Hotel facilities

• 1 = incoming call,

• 2 to 15 unused.RETURN = 0.

Connection mode:Enter a number (0 to 15) for the communication mode.RETURN = 1 (corresponds to manual entry of the ticket).

Tableau 2.1 : The "communication" modes possible are as follows:3 : Direct seize 4 : Transfer

5 : Operation (action on thephone)

6 : Transit

7 : External forwarding

10 : Incoming priority callback 11 : Incoming priority overflow

12 : Unanswered incomingpriority

13 : Incoming priorityconversation

14 : Direct data seize 15 : Incoming seize + calleridentification

MCDU which has transferred:This setting is only managed if the communication mode is 4.

Project number:Enter a number between 0 and 255 if required.

Trunk number:Enter the number of the trunk used to set up the call (a number between 0 and 111).RETURN = 0.

2.9.3 Exchange rate of the second currency

Main menu > Billing menu > command 3

This item is used to define the rate of exchange of the second currency in relation to the onedeclared in the charging data.

___________________________________________________________________________________

| |

| BILLING |

| |

| Exchange rate of second currency : 0.000000 = |

___________________________________________________________________________________

2.10 Wake-upMain menu > command 6



The wake-up call time can be programmed in two ways:

- from the room set by the guest him/herself, by dialling a prefix (the guest is helped by avoice guide),

- or by the hotel management console.

The guest�s set rings at the set time. The guest may then:

- off-hook. On off-hooking, the guest hears a tone, the on-hold music or a voice guide,depending on the management and the equipment provided on the OmniPCX EnterprisePBX.

- or press any key on the set so that the set rings a second time after a timer that may beprogrammed (1 to 30 minutes). This feature is only available on digital sets.

Sets which have not answered are called a second time after a timer (1 to 60 minutes). Up tofour wake-up calls may be programmed per room.

Rooms that are considered "unable to wake-up" are those not answering or busy on the secondcall attempt. Set status is indicated in the output.

The program is used:

- to program or cancel the wake-up calls per room or for a group,

- screen or printout the rooms to wake-up and those rooms that could not be woken-up.The output covers the rooms for which the wake-up call was programmed from the hotelmanagement console or directly on the set by the guest him/herself.

___________________________________________________________________________________

| WAKE_UP |

| |

| 1 : Printer hard—copy of rooms to wake up |

| 2 : Screen—out rooms to wake up |

| 3 : Printout rooms to wake-up |

| |

| 4 : Printer hard—copy of rooms not woken up |

| 5 : Screen—out rooms not woken |

| 6 : Printout rooms not woken up |

| |

| 7 : Programming for rooms |

| 8 : Cancellation for rooms |

| |

| 9 : Programming for a group |

| 10 : Cancelation for a group |

| |

| Your choice : |

___________________________________________________________________________________

For any wake-up call modification, cancellation or request, a wake-up call message will beoutput on the printer1 .

1. Caution: It is important for the printer used for wake-up message/ticket print-outs to be in service at all times, notout of paper, etc. These precautions are necessary so that the wake-up message/ticket print-outs can take placewithout interruption in order tomeet guest requirements. If, despite these precautions, abnormal operations regardingprintout do occur on the wake-up call facility, neither Alcatel nor the installer shall be deemed liable


Hotel facilities

When an operation is carried out from the hotel management console, the correspondingmessage output on the printer will be preceded by the abbreviation TERM (Terminal).

Only one wake up call can be programmed for multi-occupancy rooms. In this case, wake-upcall programming from the console is barred, unless all the guests are in the same group.

As of R3.1, the system allows programming of the the multi wake-up call feature.

The multi wake-up calls feature enables up to 4 consecutive wake-up calls to be programmed.To do this, voice guides 512 and 513 and voice mail 4635 R3 minimum or a 4035 set areneeded. In addition, the �snooze� feature is available.

The guest himself can program or cancel wake-up times by dialling a prefix or using the wake-upkey.

Note: According to the PABX management, the attendant can be warned when a customer does notoff-hook.

Case of suitesNote: This feature is not used in hospital management.

It is possible to program a wake-up time for all the sets (except the S0 set) in a suite, or elsefor only one of the sets in the suite. If one of the rooms has already programmed a wake-uptime, this will be replaced by the wake-up time defined for all the sets in the suite(see Note) .Wake-up calls programmed from the hotel console on a guest number are considered as arequest covering the whole suite.Wake-up calls programmed from the hotel console on a room number are considered as aindividual request for that room.For a general wake-up call, all the sets (except the S0 set) are rung. When one of the roomsanswers, the ringing is halted on all the other sets in the suite.The cancellation of a general wake-up call for a suite is taken into consideration for the suitesets with the same wake-up time as that of the set used to carry out the cancellation.

Note: If a room in the suite wants a wake-up time that is different from the general wake-up time, it mustbe programmed after the general wake-up request.

2.10.1 Outputs

The results of commands 1 and 4 are output on the printer connected to the hotel managementconsole, while those of commands 3 and 6 are output on the printer dedicated to wake-up calltickets (if there is one).

Output rooms to wake-upMain menu > Wake up menu > command 2• Enter the time from which the search is to start: <HH>.

Example display:



___________________________________________________________________________________

| DISPLAY ROOMS TO WAKE_UP 19/12/00 22:44 |

| |

|:-----------------------:--------------------------------------------------------|

|: time : room : |

|:-----------------------:--------------------------------------------------------|

|: 07:00 : 3001 : |

|:-----------------------:--------------------------------------------------------|

|: 08:00 : 3205 : |

|:-----------------------:--------------------------------------------------------|

| |

| Press any key to continue or <CR> to return to previous menu |

___________________________________________________________________________________

If no room has a wake-up call programmed, the system displays:"No room to wake-up".

Output rooms that could not be woken-upMain menu > Wake up menu > command 5• Enter the time from which the search is to start : <HH>.

Example display:

___________________________________________________________________________________

| DISPLAY ROOMS NOT WOKEN UP 20/12/00 08:02 |

| |

|:------------------------------------:-------------------------------------------|

|: time : room : reason : |

|:----------------------—-------------:-------------------------------------------|

|: 06:00 : 3206 : busy : |

|:------------------------------------:-------------------------------------------|

|: 07:00 : 3205 : no answer : |

|:------------------------------------:-------------------------------------------|

| |

| Press any key to continue or <CR> to return to previous menu |

___________________________________________________________________________________

If all the rooms were woken-up successfully, the system displays:"No wake-up problem".

2.10.2 Programming

This function is used to program or cancel the wake-up call time:

- for rooms,

- for groups.

RoomsWake-upMain menu > Wake up menu > command 7• Enter the number or the consecutive series of numbers of the rooms to wake-up:

<repertory no> or <repertory no 1>:<repertory no 2>.

• Enter the time for the wake-up call.


Hotel facilities

Cancelling the wake-up callMain menu > Wake up menu > command 8• Enter the number or the consecutive series of numbers of the rooms to cancel: <repertory

no> or <repertory no 1>:<repertory no 2>.

GroupsMain menu > Wake up menu > command 9, 10The procedure is the same as for rooms.The room numbers are replaced by the numbers or names of the groups.

2.11 MessageMain menu > command 7

This facility is used to signal on the guest�s room set that there is a message waiting.

The message drop is carried out from the hotel management console.

The client is informed:

- by the "message waiting" LED on an analog set with indicator light coming on,

- by the "message" LED on a reflex set coming on.

On set off-hook, regardless of the type of set, the guest is connected for a few seconds to arouting tone, indicating that there is a message waiting.

Of course, the guest can still make any type of call. Following a routing timer, if no operation isundertaken, the set automatically calls the message waiting set.

The command is activated indifferently:

- on free, busy or "Do Not Disturb" sets,

- on a set in a free room (not yet allocated).

The messages are cancelled:

- automatically after guest check-out,

- manually from the hotel management console.

___________________________________________________________________________________

| MESSAGES |

| |

| 1 : Hard-copy |

| 2 : Screenout |

| 3 : Message drop for rooms |

| 4 : Cancel message for rooms |

| 5 : Message drop for a group |

| 6 : Cancel message for a group |

| |

| Your choice : |

___________________________________________________________________________________



2.11.1 Outputs

Main menu > Messages menu > Command 1, 2

The system outputs on the printer connected to the hotel management console (command 1)or on screen (command 2), the list of sets with a message waiting.

Example display:

___________________________________________________________________________________

| OUTPUT ROOMS WITH MESSAGES WAITING 09/02/01 15:14 |

| |

|-------------------------------------------------------------------------------- |

|: Room : 3205 : 3206 : : : : : : : : : |

|-------------------------------------------------------------------------------- |

| |

| Press any key to continue : |

___________________________________________________________________________________

If no room has a message waiting, the system displays:

"No rooms have messages waiting"

2.11.2 Message drop for rooms

Main menu > Messages menu > command 3

To signal a message:

- Enter the number of the room concerned: <repertory no>.

A message can be left on a free set or a busy set.

2.11.3 Cancel message for rooms


To cancel a message:

- Enter the number of the room concerned: <repertory no>.

When a guest checks out, the messages are cancelled.

2.11.4 Message drop for a group


To leave a message for a group:

- Enter the number or name of the group.

A message is displayed, indicating successively the numbers of the rooms concerned.


Hotel facilities

2.11.5 Cancel message for a group


To cancel the message for a group :

- Enter the number or the name of the group.

A message is displayed, indicating successively the numbers of the rooms concerned.

On group check-out, the messages will be cancelled.

2.12 Call forwardingThe guest can use the �DO NOTDISTURB� and �CALL FORWARDING� features from his roomset (as of R4.1).

These features can also be managed from the hotel management console.

2.12.1 The �DO NOT DISTURB� feature: description

The guest can activate the "Do Not Disturb" function from the room set.

A set in the "Do Not Disturb" position does not cancel the wake-up call and the messageservice. It can still make outgoing calls in the normal way. The set is inaccessible except forthe attendant. Internal calls are switched to a voice guide, while external calls are switched tothe attendant.

On guest check-out, this function will be cancelled.

ImplementationImplementation by the room set is done by dialling the "Do Not Disturb" prefix followed by thepersonal code.To cancel the function, dial the "Do Not Disturb" prefix again.

Display on attendantWhen the attendant calls a set that has implemented "Do Not Disturb", the display shows:"DND ".Example display (attendant set):

DND ( 2)TUCKSON 3003 V FFreeRing Releas

Display on digital setsWhen a set with a display calls a set in the "Do Not Disturb" position, the display shows: Donot disturb .Example display:



Do not disturb V FTUCKSON 3003

2.12.2 The �CALL FORWARDING� feature: description

As of R4.1, a guest can forward calls to another number (internal or external), if his phonefacilities category allows him/her to use forwarding prefixes.

Forwarding can be from the guest room set, an administrative set, a �room-service� set, anattendant or the hotel management console.

All types of forwarding are not authorized for a guest. The rule is as follows:

Type of forwarding Destination From guestroom set

Fromanother set

From the hotelmanagementconsole

local authorized authorized authorized

to network authorized authorized authorizedImmediateforwarding

to external call authorized barred authorized

Immediateforwarding on busy barred

local authorized barred authorized

to network authorized barred authorized

Immediateforwarding onno-answer aftera timeout to external call authorized barred authorized

Cancel forwarding, authorized authorized authorized

At guest check-out, all forwarding is cancelled.

Implementation• Forwarding from the guest set

The guest off hooks and programs the type of forwarding he wants. Then, after a specifictone or helped by a voice guide, the guest dials the repertory number of the destinationset or external number.If the room is occupied by a single guest, the personal code is not required (dependingon the selected option in hotel management) for forwarding.If the room is occupied by several guests, the personal code is required to identify theguest performing forwarding.

• Forwarding from a remote setForwarding can be performed from an administrative set, a �Room-service� set or anattendant. Only immediate forwarding is managed.

• Checking the forwarded numberIf, during the forwarding operation, the forwarded number is a room number:• the room is vacant: forwarding is barred,• the room is occupied by a single guest: forwarding is validated to the guest number,


Hotel facilities

• the room is occupied by several guests: forwarding is barred.

• Forwarding to an external numberThis type of forwarding depends on:• the external access category allocated to the room set when the guest checked in.

If the access category is 0, this type of forwarding is barred,• the type of deposit management selected at guest check-in.

Display on a set with call forwardingThe display shows the type of forwarding and the destination number.Example display (set with immediate forwarding):

Forward Im 13:443214 20/12/00

Note: Forwarding cannot be performed if the destination set is out of service or in the �Do Not Disturb�position.

Cancelling forwardingForwarding can be cancelled from:

• the forwarded set,

• the destination set.In both cases, the guest cancels forwarding by programming the set in question, if heis authorized to do so. Cancellation of immediate forwarding to the outside can only beperformed from the forwarded set.

From the guest�s room set:

• If the room is occupied by a single guest, the personal code is not required (dependingon the selected option in hotel management) to cancel forwarding.

• If the room is occupied by several guests, the personal code is required to identify theguest cancelling forwarding.

From a remote set, all types of forwarding can be cancelled.

Call handlingCalling a guest with forwarding depends on dialling and the situation of the guest in the roomor suite.

• the caller dials the guest number: in all cases, the call is forwarded immediately or aftera timeout on no answer,

• the caller dials the room number or the number for the main room of a suite:• the guest is alone: in all cases, the call is forwarded immediately or after a timeout

on no answer,• the guest is not alone: the room (or suite) set rings,

• the caller dials the secondary room number: the secondary room set rings.



2.12.3 Facility management

Main menu > command 8

This facility is used to manage the �Do Not Disturb� and �Call forwarding� features for roomson the one hand, and to list sets using these features on-screen or printer on the other hand.

___________________________________________________________________________________

| CALL REDIRECTION |

| |

| 1 : Do Not Disturb |

| 2 : Forwards |

| |

| Your choice : |

___________________________________________________________________________________

2.12.3.1 The �Do Not Disturb� feature

Main menu > Call redirection menu > command 1

___________________________________________________________________________________

| DON’T DISTURB |

| |

| 1 : Hard-copy |

| 2 : Screenout |

| 3 : Programming Don’t Disturb for rooms |

| 4 : Programming Don’t Disturb with forwarding for rooms |

| 5 : Cancel Don’t Disturb for rooms |

| |

| Your choice: |

___________________________________________________________________________________

Commands 3 and 4 are used to manage the �Do Not Disturb� feature with or without forwardingfor rooms.

Enter the room number(s) concerned: <repertory no > or <repertory no 1>,<repertory no 2>.

Example display

___________________________________________________________________________________

| DON’T DISTURB PROGRAMMATION |

| |

| Room(s) : 3001 |

___________________________________________________________________________________

Press the RETURN keyThe message, “Operation performed for room xxx” is displayed.

Command 5 is used to cancel the �Do Not Disturb� feature.

Enter the room number(s) concerned: <repertory no > or <repertory no 1>,<repertory no 2>.

Example display


Hotel facilities

___________________________________________________________________________________

| DON’T DISTURB CANCEL |

| |

| Room(s) : 3206 |

___________________________________________________________________________________

Press the RETURN keyThe message, “Operation performed for room xxx”, is displayed.

Commands 1 and 2 are used to display or print out the sets that have validated the �Do NotDisturb� feature and room sets forwarding to another set on-screen or to printer.

Output is in the following form:

___________________________________________________________________________________

| DISPLAY DO NOT DISTURB ROOMS |

|:-----------------------------------------------------------------------------: |

|: Room >Fwd : Room >Fwd : Room >Fwd : Room >Fwd : Room >Fwd : Room >Fwd : |

|:-----------------------------------------------------------------------------: |

|: 3201 >3215 : 3001 >-----: >-----: >-----: >-----: >-----: |

|:-----------------------------------------------------------------------------: |

| |

|Press any key to continue : |

___________________________________________________________________________________

- Forwarded sets are characterized by:

repertory no 1 to repertory no 2

repertory no 1 = room number

repertory no 2 = forwarding destination number

- Sets with "Do Not Disturb" are characterized by:

repertory no >- - -

2.12.3.2 The �Call forwarding� feature

Main menu > Call redirection menu > command 2

___________________________________________________________________________________

| FORWARDS |

| |

| 1 : Display of guests forwarded on hard-copy |

| 2 : Display of guests forwarded on screen |

| 3 : Immediate forward |

| 4 : Time delayed forward on no answer |

| 5 : Cancel Forward |

| |

| Your choice : |

___________________________________________________________________________________

Commands 3 and 4 are respectively used to manage immediate forwarding and forwarding onno answer from a guest set to another set.



Enter the guest number concerned, then press RETURN.

Enter the destination guest number or external number, then press RETURN.

Example display:

___________________________________________________________________________________

| IMMEDIATE FORWARD |

| |


| Forward Number destination : 3214 |

| |

|Confirm (Y/N) : |

___________________________________________________________________________________

Confirm with Yes/No, then press RETURN.If "Yes", the message, “Operation performed for room xxx”, is displayed.

Note: If, during the forwarding operation, the forwarded number is:- a vacant room number or the number of a room occupied by several guests, forwardingis barred and the messages, �Guest does not exist �, or ,�Operation denied: guest notallocated or several guests in the room �, are displayed on-screen.

- the number of a room occupied by a single guest, forwarding is validated for the guestnumber.

Command 5 is used to cancel forwarding.

Enter the guest number concerned, then press RETURN.

Example display:

___________________________________________________________________________________

| CANCEL FORWARD |

| |


| |

| Confirm (Y/N) : |

___________________________________________________________________________________

Confirm with Yes/No, then press RETURN.If "Yes", the message, “Operation performed for room xxx”, is displayed.

Commands 1 and 2 are used to display or print out (on-screen or to printer) sets that havevalidated the �Call forwarding� feature on another set.

Output is in the following form:


Hotel facilities

___________________________________________________________________________________

| DISPLAY OF GUEST FORWARDED |

|:-----------------------------------------------------------------------------:--|

|: Room >Fwd : Room >Fwd : Room >Fwd : Room >Fwd : Room >Fwd : Room >Fwd :--|

|:-----------------------------------------------------------------------------:--|

|: 3211 >3214 : 3213 >3214 : >-----: >-----: >-----: >-----: |

|:-----------------------------------------------------------------------------:--|

| |

| Press any key to continue : |

___________________________________________________________________________________

Forwarded sets are characterized by:

repertory no 1 to repertory no 2

repertory no 1 = guest number

repertory no 2 = destination guest number or external number

Note: If no forwarding has been performed, the message, �No guest in this list �, is displayed.

2.13 Room status

2.13.1 General remarks

On initialisation of the program, all the rooms are in "free" (vacant) status. On check-out, theroom changes to status "to do". If the "Time for Room To Be Done" item has been completedin management, the rooms that are occupied automatically change each day to "make up bed"status. This changeover is carried out at a pre-defined time.

Room status can be modified by staff using the hotel management console or the room set.

2.13.2 Description of the commands


This program is used to:

- manage the physical status of the rooms,

- output the status of all the rooms (free and occupied),

- output the status of all the free rooms,

- output the status of all the occupied rooms,

- output the status of one room or a series of rooms (consecutive or not),

- output the status by room type,

- output the rooms by status.



___________________________________________________________________________________

| DISPLAY ROOMS |

| |

| 1 : Modify |

| |

| 2 : Complete hard—copy output |

| 3 : Complet screenout |

| 4 : Complet printout |

| |

| 5 : Free rooms hard—copy output |

| 6 : Free rooms screenout |

| 7 : Free rooms printout |

| |

| 8 : Occupied rooms hard—copy output |

| 9 : Occupied rooms screenout |

| 10 : Occupied rooms printout |

| |

| 11 : Partial hard—copy output |

| 12 : Partial screenout |

| 13 : Partial printout |

| |

| Your choice : |

___________________________________________________________________________________

Room status can be output:

- on the screen (45 room sets can be displayed on each screen page),

- on the "room status" printer,

- on the "hard-copy" printer (where appropriate).

The output of the status of rooms:

- in a consecutive series, takes the form repertory no 1: repertory no 2,

- in a non consecutive series, takes the form repertory no 1, repertory no 2 with repertoryno 1< repertory no 2.

Both types of syntax can be mixed in the form repertory no 1: repertory no 2, repertory no 3:repertory no 4, repertory no 5.

In the output, each free or occupied room is characterised by:


Hotel facilities

Room no. = repertory no (this number is displayed in reverse video if the room isfree),

Type = Type of room (1 to 99) entered after the "Type of Room" parameter(system management),

Status = YY. Room status is coded from 0 to 9 in the case of a printout and madeup of alphanumeric characters in the case of screen out. The followingtable indicates the correspondence between the codes and status.

Room status Real-time printout Screenout Printout

Being cleaned 0 * *

Done 1 Space Space

To do completely 2 TD TD

Make up again 3 RE RE

Problem 1 4 4 4

Problem 2 5 5 5

Problem 3 6 6 6

Problem 4 7 7 7

Problem 5 8 8 8

Problem 6 9 9 9

States 4 to 9 indicate a specific room problem and are defined by the hotel manager.

In multi occupation, two additional data items are displayed:

Pla. = number of beds in the room,

Guest Num. = list of guest numbers occupying the room.

The physical status can also be managed from the room set by the hotel staff (if this facility isauthorised in management) by dialling:

- the "ROOM STATUS MANAGEMENT" prefix,

- the identification code of the staff member (4 digits max.),

- the room status code (0 to 9).

Status 0 cannot be allocated from the room set. This status mentions the presence of a staffmember in the room.

Each room change of status is output in real-time on the printer.

Example display:



30/12/00 15:00 MODIFICATION ROOM 3205 CODE 99 ROOM STATUS -> 1

Date Time Event Room Number Maid code New room status

2.13.3 Modify

Main menu > Display rooms menu > command 1

This management operation is used to modify room status:

- Enter the number of the room or a consecutive series of rooms:• <repertory no> or < repertory no 1>:< repertory no 2>

Example display:

___________________________________________________________________________________

| |

| CHANGE ROOM STATUS |

| |

| Room(s) : 3205 |

| Current status : 2 |

| New status : |

___________________________________________________________________________________

- Enter the new status (digit between 1 and 9); press RETURN to abandon.Each status modification results in a printout.Example of display :

30/12/00 16:30 MODIFICATION ROOM 3205 CODE TERM ROOM STATUS -> 1

Date Time Event Room Number TERM = Terminal(the process hasbeen carried outfrom a console)

New roomstatus

2.13.4 Complete output

Main menu > Display rooms menu > commands 2, 3, 4

This management is used to output the status of all the hotel rooms on:

- the printer connected to the hotel management console (command 2),

- the printer dedicated to room output (command 4),

- the screen (command 3).

The outputs are sorted in room chronological order.


Hotel facilities

Example display:

___________________________________________________________________________________

| DISPLAY ALL ROOMS 09/12/00 04:52 |

|:---------------------------------------------------------------------------—----|

|: Room no. : 3001 : 3201 : 3205 : 3206 : : : : : |

|: Type : 1 : 1 : 1 : 1 : : : : : |

|: Pla. Stat : 3 TD : 1 TD : 3 TD : 1 TD : : : : : |

|: Guest Num. : 3213 : 3212 : 3211 : 3216 : : : : : |

|: : 3214 : : : : : : : : |

|: : 3210 : : : : : : : : |

|:--------------------------------------------------------------------------------|

| |

|Number of displayed rooms : 4 |


___________________________________________________________________________________

On the screen, free rooms are displayed in reverse video.

Suite status can be managed on the installation. In this case, display is, for example:

___________________________________________________________________________________

| DISPLAY ALL ROOMS 24/12/00 13:09 |

|:--------------------------------------------------------------------------–:----|

|: Room No. : 3001 : 3002 : 3101 : 3102 : 3201 : 3202 : 3203 : 3204 |

|: Type : 1 : 1 : M 2 : S 2 : S 2 : S 2 : 1 : 1 |

|: Pla. Stat : 3 TD : 2 TD : 10 TD : 2 TD : 2 TD : 3 TD : 1 TD : 1 TD |

|: Guest Num. : 3213 : 3210 : 3214 : 3101 : 3101 : 3101 : : |

|: : : 3211 : : 3214 : 3214 : 3214 : : |

|:--------------------------------------------------------------------------------|

|: Room No. : 3205 : 3206 : 3301 : 3302 : 3401 : 3402 : 3403 : 3404 : |

|: Type : 1 : M 2 : M 2 : S 2 : 1 : S 2 : 1 : 1 : |

|: Pla. Stat : 3 TD : 2 TD : 2 TD : 2 TD : 1 TD : 3 TD : TD : 1 TD : |

|: Guest Num. : 3212 : 3216 : 3215 : 3301 : : 3206 : : : |

|: : : 3217 : : 3215 : : 3216 : : : |

|: : : : : : : 3217 : : : |

|:--------------------------------------------------------------------------------|

| |



___________________________________________________________________________________

M: shows that the room is the main room in the suite (�Main�).S: shows that the room is a secondary room in the suite (“Slave”).

2.13.5 Output free rooms

Main menu > Display rooms menu > commands 5, 6, 7

This management is used to output all the free rooms in the hotel on:





- the screen (command 6).

The outputs are sorted in room chronological order.

Example display:

___________________________________________________________________________________

| DISPLAY FREE ROOMS 09/12/00 22:22 |

|:--------------------------------------------------------------------------------|

|: Room no. : 3206 : 3401 : : : : : : : |

|: Type : 1 : 1 : : : : : : : |

|: Pla. Stat : 1 TD : 1 TD : : : : : : : |

|:--------------------------------------------------------------------------------|

| |



___________________________________________________________________________________

2.13.6 Output occupied rooms

Main menu > Display room menu > commands 8, 9, 10

This management is used to output all the occupied rooms in the hotel on:



- the screen (command 9).Example display:

___________________________________________________________________________________

| DISPLAY OCCUPIED ROOMS 09/12/00 22:30 |

|:--------------------------------------------------------------------------------|

|: Room no. : 3001 : 3201 : 3205 : : : : : : |

|: Type : 1 : 1 : 1 : : : : : : |

|: Pla. Stat : 3 AF : 1 AF : 3 AF : : : : : : |

|: Guest no. : 3213 : 3212 : 3211 : : : : : : |

|: : 3214 : : : : : : : : |

|: : 3210 : : : : : : : : |

|:--------------------------------------------------------------------------------|

| |



___________________________________________________________________________________

2.13.7 Partial outputs

Main menu > Display room menu > commands 11, 12, 13

This management is used to partially output the status of the rooms by filtering on:

- one or more room numbers,

- one or more room types,


Hotel facilities

- one or more room states (physical status and not the occupied status).

The results are output to:



- the screen (command 12),

from the following menu:

___________________________________________________________________________________

| SCREENOUT PARTIAL DISPLAY OF ROOMS |

| |

| 1 : By room |

| 2 : By type |

| 3 : By status |

| |

| Your choice : |

___________________________________________________________________________________

By room• Enter the number of the room or a series of consecutive rooms: <repertory no> or

<repertory no 1>:< repertory no 2>.

By type• Enter the type of the room: <X> or <X>:<Y> with X<Y and X, Y having a value from 0 to

99.

By status• Enter the status of the room: <X> or <X>:<Y> with X<Y and X, Y having a value from 0

to 9.In all three cases, the outputs are sorted by room numbers and presented in the same wayas for output of occupied rooms.

2.14 Inter-room callsMain menu> command 10

This management is used to inhibit or authorise inter - room calls for all the sets in the hotel.

Inter-room calls in the same group (or a same suite) are possible, even if management bars"inter - room calls".

Example display:

___________________________________________________________________________________

| INTER—ROOM CALLS |

| |

| Inter—room calls are not authorized |

| |

| Modify (y/N): |

___________________________________________________________________________________



To change from one status to another, enter "Y" in response to the question: �Modify <Y/N> �.

2.15 Assign - Change roomMain menu > command 11

This management operation is used to assign a room to a guest who has already checked in,but has no room, or to carry out a change room operation.

The following menu is displayed:

___________________________________________________________________________________

| ASSIGN GUESTS |

| |

| Room number : |

| Guest number : |

___________________________________________________________________________________

- enter the new room number (this number accepts overbooking for sets),Note: When allocating, if the number of places is exceeded, the receptionist is warned of this by amessage at the bottom of the hotel management console screen.

- enter the number of the guest,

- the system displays the guest name and room type,

- confirm by "Y". To exit, press CTRL-Z.

As of R3.1, in the case of "static multi-occupancy" mode, pre check-in for a guest number canno longer be performed as guest number is always linked with a room number.

However, a guest may be changed to a different room if the following conditions are met:

- the guest who is to change room must be allocated to a room (check-in),

- the room to which the guest is to be allocated must have a link to another guest number,

- the room to which the guest is to be allocated must not be in check-in.

Note: In the case of a room change, not only has the guest changed rooms but the links have also beenswitched over.

2.16 UtilitiesMain menu > command 12

This management operation is used to output guest numbers, the secret codes available ordeferred voice mail results to screen or printer.

The following menu is displayed:


Hotel facilities

___________________________________________________________________________________

| UTILITIES |

| |

| 1 : Hard-copy printout of guest numbers available |

| 2 : Screenout of guest number available |

| 3 : Printout available guest numbers |

| |

| 4 : Hard-copy prntout of available secret codes |

| 5 : Screenout available secret codes |

| 6 : Printout available secret codes |

| |

| 7 : Hard-copy printout voice mailbox management difered status |

| 8 : Screenout voice mailbox management differed status |

| 9 : Printout voice mailbox management differed status |

| |

| Your choice : |

___________________________________________________________________________________

2.16.1 Guest numbers

Main menu > Utilities menu > command 1, 2, 3

On output of available guest numbers, the system prompts you, for each guest number, to addthe check-out date. Reply by Y or N.

Example display:

___________________________________________________________________________________

| NUMBERS OF GUESTS AVAILABLE |

| |

| Guest Ch-out Guest Ch-out Guest Ch-out Guest Ch-out |

| ---- -------- ---- -------- ---- -------- ---- -------------

| 3212 05/12/00 3213 05/12/00 3214 05/12/00 |

| |

| |

|Number of guests displayed : 3 |


___________________________________________________________________________________

2.16.2 Secret codes


The Alcatel OmniPCX Enterprise PABX offers output of the following secret codes, availablebetween limits.

The following screen is displayed:



___________________________________________________________________________________

| SECRET CODES AVAILABLE |

| |

| From secret code : |

| To secret code : |

___________________________________________________________________________________

Enter the values required (between 0001 and 9999) or press RETURN if the limits are notnecessary.

Example display:

___________________________________________________________________________________

| SECRET CODES AVAILABLE |

| |

| 0001 0002 0003 0004 0005 0006 0007 0008 0009 0010 0011 0012 |

| 0013 0014 0015 0016 0017 0018 0019 0020 0021 0022 0023 0024 |

| 0025 0026 0027 0028 0029 0030 0031 0032 0033 0034 0035 0036 |

| 0037 0038 0039 0040 0041 0042 0043 0044 0045 0046 0047 0048 |

| 0049 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 0060 |

| 0061 0062 0063 0064 0065 0066 0067 0068 0069 0070 0071 0072 |

| 0073 0074 0075 0076 0077 0078 0079 0080 0081 0082 0083 0084 |

| 0085 0086 0087 0088 0089 0090 0091 0092 0093 0094 0095 0096 |

| 0097 0098 0099 0100 0101 0102 0103 0104 0105 0106 0107 0108 |

| 0109 0110 0111 0112 0113 0114 0115 0116 0117 0118 0119 0120 |

| 0121 0122 0123 0124 0125 0126 0127 0128 0129 0130 0131 0132 |

| 0133 0134 0135 0136 0137 0138 0139 0140 0141 0142 0143 0144 |

| 0145 0146 0147 0148 0149 0150 0151 0152 0153 0154 0155 0156 |

| 0157 0158 0159 0160 0161 0162 0163 0164 0165 0166 0167 0168 |

| 0169 0170 0171 0172 0173 0174 0175 0176 0177 0178 0179 0180 |

| 0181 0182 0183 0184 0185 0186 0187 0188 0189 0190 0191 0192 |

| |


___________________________________________________________________________________

2.16.3 Voice mail off-line results


For output to screen (command 8), the system offers voice mail off-line result output (edition)for a particular number or complete display on-screen (screenout).

___________________________________________________________________________________

| |

| 1 : Edition for a particular number |

| 2 : Complete screenout |

| |

| Your choice : |

___________________________________________________________________________________

For complete screenout (command 2), the system displays the 100 last voice mail managementoperations.

Example display:


Hotel facilities

___________________________________________________________________________________

| Postponed results of voice mailbox management |

|:-----------------------------------------------------------------------------:--|

|:Id: GUEST :MM DD hh mm:OPER.:STAT.: :Id: GUEST :MM DD hh mm:OPER.:STAT..:--|

|:-----------------------------------------------------------------------------:--|

|:00: 3214 :08/12 10:21: 11: 94: :01: 3210 :08/12 10:22: 10: 94 : |

|:02: : : : : :03: : : : : |

|:04: : : : : :05: : : : : |

|.... : : : : :..... : : : : |

|:24: : : : : :25: : : : : |

|:26: : : : : :27: : : : : |

|:-----------------------------------------------------------------------------:--|

| |


___________________________________________________________________________________

Pressing a key lets you consult the following screens.

The OPER. column indicates the type of operation:

- 10 : voice mailbox creation

- 11 : voice mailbox deletion

The STAT. column indicates the error code of the operation:

- 94: normal - no error

- 60: voice mailbox number incorrect

- 90: error not specified

- 91: voice mailbox engaged in message drop

- 92: voice mailbox already exists

- 93: voice mailbox contains messages

- 95: voice mailbox does not exist

- 96: operation incoherent

- 97: no voice mail

- 98: no connection to the voice mail system

- 99: no more voice mailboxes free

2.17 Night-AuditMain menu > command 13

2.17.1 Description

The Night-Audit (or daily total) is used to automatically print out the following data on a printerat a time that is preset in management or manually from the hotel management console:

- daily cost per room set (with or without ticket and per cost centre for the rooms),



- daily total cost per type of set (per cost centre for the rooms),

- number of charge units per trunk,

- total trunk metering units,

- total daily pre-payment amounts.

All these counters are also reset. Sets with a null cost are not output.

Remark: There are :- daily counters specific to the Night-Audit. They are reset on each Night-Audit and cancontain the expenditure of one or more guests between two Night-Audit operations,

- room counters. They are reset on each check-in. They contain the expenditure of a singleguest.

- OperationThe Night-Audit can be operated in two different ways by the system management:

• without room counter reset on Night-Audit.On check-in, the room counter is reset.On check-out, the expenditure amount is equal to the total cost of the communicationssince the check-in.

• with room counter reset on Night-Audit.Since the room counter is reset on Night-Audit, the expenditure amount on check-outonly contains the cost since the last Night-Audit.Namely:

NA = Night-Audit

Guest x

NA

Guest y

Check-in Check-out

Contained amounton check-out

NA

RESET(Room counter)(+ daily counter)

Check-out

On each Night-Audit, the daily counter is reset. It can contain the expenditure of one or moreguests.

NA = Night-Audit

Guest x

NA

Guest y

Check-in Check-outNA

RESET

(Room counter)(+ daily counter)

(Room counter)(+ daily counter)

RESET

Contained amount inthe daily counter

(expenditures of two guests)


Hotel facilities

On an itemized bill, in order to know the exact amount owed by the guest, the cost must becalculated again using the tickets.

Important: In the case of room counter reset, it is no longer possible to use the pre-payment.

Summary of the facility:

Night-Audit without reset of the room countersOn the check-out, the following is shown:

• the total cost,• the number of communications,

• pre-payment amount,

• positive balance.

Night-Audit with reset of the room countersOn check-out, the following are shown:

• the number of communications,• the cost since the last Night-Audit.Pre-payment cannot be used.

2.17.2 Immediate execution from the console

This command is only possible if Night-Audit is validated in system management.

- Enter "Y" in response to the request for confirmation displayed.

During this phase of execution, another execution request cannot be taken into account.

In this case, the following message is displayed:

"Cannot run task. night-audit soon running !"

Following the Night-Audit, the screen displays the total number of charge units since the lastNight-Audit.

Example of Night-Audit printout (multi-occupation) with ticket output:



___________________________________________________________________________________

|NIGHT-AUDIT FOR 22/02/01 17:52 |

|---------------------------------------------------------------------------------|

|COST CENTER ROOM STATIONS C56 |

|-------------------------------------------------------------------------------- |

|GUEST NOT ALLOCATED |

|-------------------------------------------------------------------------------- |

|Guest number : 3217 Name : 3217 |

| Cost from last n-audit : £ 129.74 |

|v----v----v----v--------------------v--------------v------v------v--------v----v |

|:SET :Cter:Trk : Call Number : Date : Time : Obt : Cost :Aff.: |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

||3217| C56| 0| 056789----|22/02/01-17:50| 0:00| | 129.74 |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|TOTAL for all cost center room stations C56 : £ 129.74 |

|-------------------------------------------------------------------------------- |

|COST CENTER ROOM STATIONS C78 |

|---------------------------------------------------------------------------------|

|Room No : 3001 |

|=================================================================================|

|Guest number : 3213 Name : LENIAN |

|Check—in date : 22/02/01 17:43 Room occupied |


|v----v----v----v--------------------v--------------v------v------v--------v----v |

|:Set :Cter:Trk : Call number : Date : Time : Obt : Cost :Aff.: |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|| 3213| C78| 0| 012345----|22/02/01-17:47| 0:00| | 21.74 |

|| 3213| C78| 0| 023456----|22/02/01-17:48| 0:00| | 49.74 |

|| 3213| C78| 0| 034567----|22/02/01-17:48| 0:00| | 75.74 |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|Guest number : 3211 Name : BOUCHARD |



|v----v----v----v--------------------v--------------v------v------v--------v----v |

|:Set :Cter: Trk: Call number : Date : Time : Obt : Cost :Aff.: |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|| 3211| C78| 0| 012345----|22/02/01-17:47| 0:00| | 21.74 |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|Guest number : 3210 Name : NOEL |



|v----v----v----v--------------------v--------------v------v------v--------v----v |

|:Set :Cter: Trk: Call number : Date : Time : Obt : Cost :Aff.: |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|| 3210| C78| 0| 012345----|22/02/01-17:46| 0:00| | 21.74 |

|| 3210| C78| 0| 023456---|22/02/01-17:46| 0:00| | 49.74 |

|| 3210| C78| 0| 034567----|22/02/01-17:47| 0:00| | 75.74 |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|TOTAL for all cost center room stations C78 : £ 316.18 |

Continued :


Hotel facilities

|---------------------------------------------------------------------------------|

|COST CENTER ROOM STATIONS 80 |

|---------------------------------------------------------------------------------|

|Room No : 3205 |

|=================================================================================|

|Guest number : 3215 Name : PETIT |



|v----v----v----v--------------------v--------------v------v------v--------v----v |

|: Set:Cter: Trk: Call number : Date : Time : Obt : Cost :Aff.: |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|| 3215| C56| 0| 045678----|22/02/01-17:50| 0:00| | 103.74 |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

| |

|TOTAL for all cost center room stations 80 : £ 103.74 |

|---------------------------------------------------------------------------------|

|COST CENTER ROOM STATIONS 84 |

|---------------------------------------------------------------------------------|

|Room No : 3004 |

|=================================================================================|

|Guest number : 3214 Name : ASSELINE |



|------------------------------------------------------------ ---------- -------- |

|v----v----v----v--------------------v--------------v------v------v--------v----v |

|: Set:Cter: Trk: Call number : Date : Time : Obt : Cost :Aff.: |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

|| 3214| C78| 0| 012345----|22/02/01-17:48| 0:00| | 21.74 |

|| 3214| C78| 0| 023456----|22/02/01-17:49| 0:00| | 49.74 |

|| 3214| C78| 0| 023456----|22/02/01-17:49| 0:00| | 49.74 |

|| 3214| C78| 0| 034567----|22/02/01-17:49| 0:00| | 75.74 |

|^----^----^----^--------------------^--------------^------^------^--------^----^ |

| |

|TOTAL for all cost center room stations 84 : £ 196.96 |

|------------------------------------------------------------ ------ ----- ------ |

|Daily total deposit counter : 504.96 |

|------------------------------------------------------------------ ------ ------ |

| |

|---------------------------------------------------------------- ----- ------ -- |

|JONCTEURS PTT |

|------------------------------------------------------------------ ------ ------ |

|Trunk number: 0 Charge units: 414 |

| |

|TOTAL taxes : 414 |

| |

|Night-audit counter erasing complete |

|END OF NIGHT-AUDIT 22/02/01 17:52 |

___________________________________________________________________________________

The costs indicated for the guest communications are expressed in "Guest cost". These coststake into account charging by levels.



2.18 Suites2 or Associations3


2.18.1 Suites

Note: This feature is not used for hospital management.

This command is used to configure and output the elements making up the suites.

A suite is an association of several telephone, DECT, fax or S0 sets.

When a guest number assigned in a suite is called, all the sets in the suite are rung. The firstset that off-hooks stops the ringing on all the other sets.

The following screen is displayed :

___________________________________________________________________________________

| SUITES |

| |

| 1 : Elements of a suite hard_copy output |

| 2 : Elements of a suite screen display |

| 3 : Elements of a suite display |

| |

| 4 : Existing suite hard_copy output |

| 5 : Existing suites screen display |

| 6 : Existing suites printout |

| |

| 7 : Addition of an element in a suite |

| 8 : Removal of a room in a suite |

| |

| Your choice : |

___________________________________________________________________________________

- Output suite elementsMain menu > Suites menu > command 1, 2, 3From the number of the main room, this management is used to output the secondary(slave) room numbers as well as the guest numbers possibly attached to this suite.The following screen is displayed:

___________________________________________________________________________________

| List of suite members |

| |

|Main room number of the suite : |

___________________________________________________________________________________

Enter the number of the main room in the suite. The following, for example, is displayed:

2. Only in multi-occupation

3. As of version 3.1 and only in static multi-occupation


Hotel facilities

___________________________________________________________________________________

| List of suite members |

| |

| 24/12/00 11:44 |

|:--------------------------------------------------------------------------------|

| Main room of the suite= 3101 Suite occupied by guest(s) : |

| 3214 |

| Suite associated room = 3102 |



| |


___________________________________________________________________________________

- Output existing suitesMain menu > Suites menu > command 4, 5, 6This management is used to output the main room number, as well as the guest numbersattached to each of the existing suites.Example display:

___________________________________________________________________________________

| List of existing suites |

| |

| 24/12/00 12:00 |

|:--------------------------------------------------------------------------------|

| Main room of the suite = 3101 Suite occupied by guest(s) : |

| 3214 |

|:--------------------------------------------------------------------------------|


| 3215 |

|:--------------------------------------------------------------------------------|


| 3216 |

| 3217 |

|:--------------------------------------------------------------------------------|


___________________________________________________________________________________

- Adding an element to a suiteMain menu > Suites menu > command 7This management is used to add a secondary (slave) room to the main room and also toconstitue a suite from two ordinary rooms.The following is displayed:

___________________________________________________________________________________

| SUITE MANAGEMENT |

| |


|Room number adding to the suite : |

___________________________________________________________________________________

Remark:- A room can only be associated to a single suite. An existing suite can be put into anothersuite. In this case, the main room of the added suite and all the other rooms become



secondary (slave) rooms to the main room. The system stores the configuration of theadded suite so that it can be reconstituted should this suite be subsequently dissociatedfrom the main suite.

- A suite can only have one S0 terminal.- Several DECT sets can be attributed to a same guest. To do this, simply create as manysecondary rooms as there are DECT sets.

- CHECK-IN and CHECK-OUT of guest(s) must be performed for the main room.- The suite is in the guest�s name. If this name is managed, it appears on the bill producedby the PABX.

- The configuration of the suites is only possible with free (unoccupied) secondary (slave)rooms.

- A free room (or suite) can be added to a suite already occupied.- When a room is added to a suite, this secondary (slave) room will assume the state (0to 9) of the main room.

- Deleting an element in a suiteMain menu > Suites menu > command 8This management operation is used to remove a secondary (slave) room from a suite.The following is displayed:

___________________________________________________________________________________

| SUITE MANAGEMENT |

| |


|Room number substarcting to the suite : |

___________________________________________________________________________________

Enter the main room number, then the secondary room number. However, there are somerestrictions:

• no element can be suppressed if the suite is ringing for a guest call,

• when the last guest room (or second level suite) is removed from a suite, the mainroom becomes a normal room again,

• a secondary room can be removed from a suite, or a suite be completely suppressed,even when still occupied by guests. In this latter case, the guests remain allocated tothe main room which becomes a normal room again,

• if the last secondary room is removed from a second level suite, the main room of thissecond level suite becomes a normal room again as soon as the second level suiteis removed from the first level suite.

2.18.2 Associations

Static multi-occupancy is used to overcome the restriction of having to know guest/roomnumber pairs.

This means that the administrator only needs to use one of the two numbers to manage thehotel application.

A link must first be created between the two entities (guest and room).

The "Associations" sub-menu is only displayed if the system is managed with staticmulti-occupation facility.


Hotel facilities

The following screen is displayed:

___________________________________________________________________________________

| ***** Windsor Hotel ***** |

| |

|:------------------------------------------------------------------------------: |

|: 0 : Remove password : 99 : Enter a password : |

|:------------------------------------------------------------------------------: |

|: 1 : Check-in : 2 : Check-out : |

|:------------------------------------------------------------------------------: |

|: 3 : Itemized billing : 4 : Repertory : |

|:------------------------------------------------------------------------------: |

|: 5 : Billing : 6 : Wake—up : |

|:------------------------------------------------------------------------------: |

|: 7 : Message : 8 : Call redirection : |

|:------------------------------------------------------------------------------: |

|: 9 : Room status : 10 : Inter—room calls : |

|:------------------------------------------------------------------------------: |

|: 11 : Assign—Change room : 12 : Utilities : |

|:------------------------------------------------------------------------------: |

|: 13 : Night-Audit : 14 : Associations : |

|:------------------------------------------------------------------------------: |

| |

| Your choice : |

___________________________________________________________________________________


Example display:

___________________________________________________________________________________

| ASSOCIATIONS MANAGEMENT |

| |

| 1 : Suites management |

| 2 : Room Guest Static Links |

| |

| Your choice : |

___________________________________________________________________________________

- Suite managementWarning: This feature is not used for hospital management.

This command is used to manage suites in the same way as the command describedpreviously (see: § 2.18.1 : Suites ).

- Room Guest Static LinksMain menu > Associations menu > command 2This command is used to configure and edit room/guest static links.The following menu appears:



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| |

| 1 : List of Static Link |

| 2 : Link creation |

| 3 : Link cancellation |

| 4 : Free rooms screenout |

| 5 : Screenout of guest number available |

| |

| Your choice : |

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- List of Static LinksMain menu > Associations menu > Room/guest static links menu > command 1This management operation is used to output the static links on the screen or to a printer.Example display:

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| : List of Static Links |

| |

| 19/12/00 03:38 |

|:---------------------------------------------------------------------------:----|

| Room number : 3001 : Guest No : 3210 |

|:---------------------------------------------------------------------------:----|

| Room Number : 3205 : Guest No : 3213 |

|:---------------------------------------------------------------------------:----|

| Room Number : 3206 : Guest No : 3214 |

|:---------------------------------------------------------------------------:----|

| |


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- Creating static linksMain menu > Associations menu > Room/guest static links menu > command 2This facility is used to create static links between guests and rooms.It is possible to associate only one guest per room. "Overbooking" is not possible.The following menu appears:

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| : Link creation |

| |

| Room number : |

| Guest number : |

| |

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Enter the number of the room and the number of the guest to be associated with it.Simply confirm to create the guest-room static link.If a guest is already associated with a room, the screen displays: "This directory numberalready has a guest associated" .


Hotel facilities

- Link cancellationMain menu > Associations menu > Room/guest static links menu > command 3This command is used to delete the existing static links.The following menu appears:

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| : Link cancellation |

| |

| Room number : |

| Guest number : |

| |

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Enter a room number. The associated guest number appears automatically. Confirm tocancel the link.

- Displaying free (vacant) roomsMain menu > Associations menu > Room/guest static links menu > command 4This command is used to display existing vacant rooms on-screen.Example display:

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| DISPLAY FREE ROOMS |

| |

| 19/12/00 03:04 |

| 3001 3201 3205 3206 |

| |


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- Displaying available guest numbers on-screenMain menu > Associations menu > Room/guest static links menu > command 5This command is used to display available guest numbers.

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| NUMBERS OF GUESTS AVAILABLE |

| |

| 19/12/00 03:11 |

| 3210 3211 3212 3213 3214 |

| |


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2.19 Other facilities

2.19.1 Room-Service or service set

�Room-Service� or �service set� is a facility that allows users to ensure that optimum service isprovided for room calls (for example, floor service).

Sets used for "Room-Service" or as a �service set� must have a display and be multi-line. Keyprogramming allows one or several keys to be assigned to a hotel service (department).

When a room calls, the set display provides the receptionist with information on the caller.

Example display:

Call2 : ELMOSNINO 3101 V GB

Keynumber

Guestname

Roomnumber

Processstatus VIP

Multi-occupation

Guestlanguage

*

The flashing symbol indicates the key associated with the call.

- Press the key to take the call.

ELMOSNINO 3101

Guestname

Roomnumber

If several calls are presented, pressing the "flashing" key results in the call being answered andthe previous call being put on hold automatically.

Several keys can be programmed with different call numbers, each corresponding to a hotelservice (laundry, bar, reception, restaurant, etc.).

The receptionist can identify the reason for the call since the associated key "flashes".

Pressing this key is used to enter into communication with the calling room.

2.19.2 Mini-bar

This facility requires the presence of a computer link.

The "Mini-bar" is a facility allowing the hotel staff to allocate guest costs to the hotel computervia the PBX (floor bar, miscellaneous service, etc.).

The operation can be carried out from a room set or from an administrative set.


Hotel facilities

From the room set, the hotel member of staff dials the "mini-bar" prefix and then, after the tone,the code for the products.

From the administrative set, after dialling the "mini-bar" prefix, a voice guide prompts: "Dial thenumber of the destination set". The hotel member of staff dials this number and then hears atone prompting entry of the product codes.

The list of product codes must not exceed twenty digits (0 to 9, * and #). This is sent to the hotelcomputer for guest billing. The meaning of the product codes is established at hotel computerlevel.




Documents

Alcatel OmniPCX Enterprise - Excelcom · Alcatel OmniPCX Enterprise OmniSolutions for Hotel-Hospital User manual ALC TLE. ... Alcatel OmniPCX 4400 Voice mail system ROOM SETS COURTESY