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AI Made Simple - Amazon Web Servicesaws-de-media.s3-eu-west-1.amazonaws.com/images... · Amazon Lex -Technology Amazon Lex Automatic Speech Recognition (ASR) Natural Language Understanding

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  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    AI Made Simple

    Christian Petters, [email protected] Architect, Amazon Web Services

  • Amazon AI: New Deep Learning Services

    Life-like Speech

    Polly LexConversational

    Engine

    RekognitionImage Analysis

  • Amazon AI: New Deep Learning Services

    Life-like Speech

    Polly

  • Converts textto life-like speech

    48 voices 24 languages Low latency,real time

    Fully managed

    Polly: Life-like Speech Service

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demo

  • Text-to-Speech Pipeline

    Text

    Text normalization

    Grapheme-to-phoneme conversion

    Waveformgeneration

    Speech

    Sie hat 20 € in ihrer Tasche.

    Sie hat zwanzig Euro in ihrer Tasche

    ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪ̯ʀo ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ

  • Speech MarksSynchronize voice with visuals

  • Amazon AI: New Deep Learning Services

    RekognitionImage Analysis

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demo http://amzn.to/2joT9mD

  • Amazon AI: New Deep Learning Services

    LexConversational

    Engine

  • Advent of Conversational Interactions

    1st Gen: Punch Cards & Memory Registers

    2nd Gen: Pointers & Sliders

    3nd Gen: Conversational Interfaces

  • Amazon Lex - FeaturesText and speech language understanding: powered by the same technology as Alexa

    Enterprise SaaS connectors: connect to enterprise systems

    Deployment to chat services

    Designed for builders: efficient and intuitive tools to build conversations; scales automatically

    Versioning and alias [email protected]

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demohttp://amzn.to/2wZxdSm

  • Amazon Lex - Technology

    Amazon Lex

    Automatic Speech Recognition (ASR)

    Natural Language Understanding (NLU)

    Same technology that powers Alexa

    Cognito CloudTrail CloudWatch

    AWS Services

    ActionAWS Lambda

    Authentication & Visibility

    Speech API

    LanguageAPI

    Fulfillment

    End-Users

    Developers

    Console

    SDK

    Intents, Slots,Prompts, Utterances

    Input:Speech or Text

    Multi-Platform Clients:Mobile, IoT, Web,

    Chat

    API

    Output:Speech (via Polly TTS) or Text

  • Contact Flow Engine – Customer Experience Example

    Ok, you are now booked for a

    9:00AM departure tomorrow out of San Francisco,

    arriving in Seattle at 11:45AM.

    Can you please

    rebook me for the

    same flight tomorrow?

    GreatThank you!Data

    DipCRM

    content

    Hi Nikki Wolf,I see your flight was cancelled today. How can

    I help you?

    Incomingcustomer

    call

  • NATURALAmazon Lex (in preview) the same technology that

    powers Alexa

    DYNAMICAnswer customer

    questions before theyare even asked

    PERSONALContact flows adapt on a per customer basis

    Ok, you are now booked for a

    9:00AM departure tomorrow out of San Francisco,

    arriving in Seattle at 11:45AM.

    Can you please

    rebook me for the

    same flight tomorrow?

    GreatThank you!Data

    DipCRM

    content

    Hi Nikki Wolf,I see your flight was cancelled today. How can

    I help you?

    Incomingcustomer

    call

    Contact Flow Engine – Customer Experience Example

  • Amazon Lex – Use CasesInformational BotsChatbots for everyday consumer requests

    Application BotsBuild powerful interfaces to mobile applications

    • News updates• Weather information• Game scores ….

    • Book tickets• Order food• Manage bank accounts ….

    Enterprise Productivity BotsStreamline enterprise work activities and improve efficiencies

    • Check sales numbers• Marketing performance• Inventory status ….

    Internet of Things (IoT) BotsEnable conversational interfaces for device interactions

    • Wearables• Appliances• Auto ….

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Amazon Machine Learning

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demohttp://amzn.to/2f5ryWu

  • Questions?