AI Made Simple - Amazon Web Servicesaws-de-media.s3-eu-west-1. Amazon Lex -Technology Amazon Lex Automatic

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  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    AI Made Simple

    Christian Petters, cpetters@amazon.de Solutions Architect, Amazon Web Services

  • Amazon AI: New Deep Learning Services

    Life-like Speech

    Polly Lex Conversational

    Engine

    Rekognition Image Analysis

  • Amazon AI: New Deep Learning Services

    Life-like Speech

    Polly

  • Converts text to life-like speech

    48 voices 24 languages Low latency, real time

    Fully managed

    Polly: Life-like Speech Service

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demo

  • Text-to-Speech Pipeline

    Text

    Text normalization

    Grapheme-to-phoneme conversion

    Waveform generation

    Speech

    Sie hat 20 € in ihrer Tasche.

    Sie hat zwanzig Euro in ihrer Tasche

    ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪ̯ʀo ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ

  • Speech Marks Synchronize voice with visuals

  • Amazon AI: New Deep Learning Services

    Rekognition Image Analysis

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demo http://amzn.to/2joT9mD

  • Amazon AI: New Deep Learning Services

    Lex Conversational

    Engine

  • Advent of Conversational Interactions

    1st Gen: Punch Cards & Memory Registers

    2nd Gen: Pointers & Sliders

    3nd Gen: Conversational Interfaces

  • Amazon Lex - Features Text and speech language understanding: powered by the same technology as Alexa

    Enterprise SaaS connectors: connect to enterprise systems

    Deployment to chat services

    Designed for builders: efficient and intuitive tools to build conversations; scales automatically

    Versioning and alias support@

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demo http://amzn.to/2wZxdSm

  • Amazon Lex - Technology

    Amazon Lex

    Automatic Speech Recognition (ASR)

    Natural Language Understanding (NLU)

    Same technology that powers Alexa

    Cognito CloudTrail CloudWatch

    AWS Services

    Action AWS Lambda

    Authentication & Visibility

    Speech API

    Language API

    Fulfillment

    End-Users

    Developers

    Console

    SDK

    Intents, Slots, Prompts, Utterances

    Input: Speech or Text

    Multi-Platform Clients: Mobile, IoT, Web,

    Chat

    API

    Output: Speech (via Polly TTS) or Text

  • Contact Flow Engine – Customer Experience Example

    Ok, you are now booked for a

    9:00AM departure tomorrow out of San Francisco,

    arriving in Seattle at 11:45AM.

    Can you please

    rebook me for the

    same flight tomorrow?

    Great Thank you!Data

    Dip CRM

    content

    Hi Nikki Wolf, I see your flight was cancelled today. How can

    I help you?

    Incoming customer

    call

  • NATURAL Amazon Lex (in preview) the same technology that

    powers Alexa

    DYNAMIC Answer customer

    questions before they are even asked

    PERSONAL Contact flows adapt on a per customer basis

    Ok, you are now booked for a

    9:00AM departure tomorrow out of San Francisco,

    arriving in Seattle at 11:45AM.

    Can you please

    rebook me for the

    same flight tomorrow?

    Great Thank you!Data

    Dip CRM

    content

    Hi Nikki Wolf, I see your flight was cancelled today. How can

    I help you?

    Incoming customer

    call

    Contact Flow Engine – Customer Experience Example

  • Amazon Lex – Use Cases Informational Bots Chatbots for everyday consumer requests

    Application Bots Build powerful interfaces to mobile applications

    • News updates • Weather information • Game scores ….

    • Book tickets • Order food • Manage bank accounts ….

    Enterprise Productivity Bots Streamline enterprise work activities and improve efficiencies

    • Check sales numbers • Marketing performance • Inventory status ….

    Internet of Things (IoT) Bots Enable conversational interfaces for device interactions

    • Wearables • Appliances • Auto ….

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Amazon Machine Learning

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • Amazon Machine Learning service

  • © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

    Demo http://amzn.to/2f5ryWu

  • Questions?