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© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
AI Made Simple
Christian Petters, [email protected] Architect, Amazon Web Services
Amazon AI: New Deep Learning Services
Life-like Speech
Polly LexConversational
Engine
RekognitionImage Analysis
Amazon AI: New Deep Learning Services
Life-like Speech
Polly
Converts textto life-like speech
48 voices 24 languages Low latency,real time
Fully managed
Polly: Life-like Speech Service
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demo
Text-to-Speech Pipeline
Text
Text normalization
Grapheme-to-phoneme conversion
Waveformgeneration
Speech
Sie hat 20 € in ihrer Tasche.
Sie hat zwanzig Euro in ihrer Tasche
ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪ̯ʀo ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ
Speech MarksSynchronize voice with visuals
Amazon AI: New Deep Learning Services
RekognitionImage Analysis
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demo http://amzn.to/2joT9mD
Amazon AI: New Deep Learning Services
LexConversational
Engine
Advent of Conversational Interactions
1st Gen: Punch Cards & Memory Registers
2nd Gen: Pointers & Sliders
3nd Gen: Conversational Interfaces
Amazon Lex - FeaturesText and speech language understanding: powered by the same technology as Alexa
Enterprise SaaS connectors: connect to enterprise systems
Deployment to chat services
Designed for builders: efficient and intuitive tools to build conversations; scales automatically
Versioning and alias support@
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demohttp://amzn.to/2wZxdSm
Amazon Lex - Technology
Amazon Lex
Automatic Speech Recognition (ASR)
Natural Language Understanding (NLU)
Same technology that powers Alexa
Cognito CloudTrail CloudWatch
AWS Services
ActionAWS Lambda
Authentication & Visibility
Speech API
LanguageAPI
Fulfillment
End-Users
Developers
Console
SDK
Intents, Slots,Prompts, Utterances
Input:Speech or Text
Multi-Platform Clients:Mobile, IoT, Web,
Chat
API
Output:Speech (via Polly TTS) or Text
Contact Flow Engine – Customer Experience Example
Ok, you are now booked for a
9:00AM departure tomorrow out of San Francisco,
arriving in Seattle at 11:45AM.
Can you please
rebook me for the
same flight tomorrow?
GreatThank you!Data
DipCRM
content
Hi Nikki Wolf,I see your flight was cancelled today. How can
I help you?
Incomingcustomer
call
NATURALAmazon Lex (in preview) the same technology that
powers Alexa
DYNAMICAnswer customer
questions before theyare even asked
PERSONALContact flows adapt on a per customer basis
Ok, you are now booked for a
9:00AM departure tomorrow out of San Francisco,
arriving in Seattle at 11:45AM.
Can you please
rebook me for the
same flight tomorrow?
GreatThank you!Data
DipCRM
content
Hi Nikki Wolf,I see your flight was cancelled today. How can
I help you?
Incomingcustomer
call
Contact Flow Engine – Customer Experience Example
Amazon Lex – Use CasesInformational BotsChatbots for everyday consumer requests
Application BotsBuild powerful interfaces to mobile applications
• News updates• Weather information• Game scores ….
• Book tickets• Order food• Manage bank accounts ….
Enterprise Productivity BotsStreamline enterprise work activities and improve efficiencies
• Check sales numbers• Marketing performance• Inventory status ….
Internet of Things (IoT) BotsEnable conversational interfaces for device interactions
• Wearables• Appliances• Auto ….
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Amazon Machine Learning
Amazon Machine Learning service
Amazon Machine Learning service
Amazon Machine Learning service
Amazon Machine Learning service
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Demohttp://amzn.to/2f5ryWu
Questions?
