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C O L E R A I N E PEOPLE LOCATION
COST/BUSINESS ADVANTAGE COMMUNICATIONS
Agenda Roger Wilson• Town Clerk & CEO, Coleraine Borough Council
Linda Williams• Economic Development Manager, Coleraine Borough Council• Inward Investment Single Point of Contact
Mike Higgins• Specialist/Niche Expertise• Software/ICT Specialist
Sean Canning• Senior Vice President at Firstsource Solutions Ltd • An Investors View of Coleraine
Agenda Roger Wilson• Town Clerk & CEO, Coleraine Borough Council
Linda Williams• Economic Development Manager, Coleraine Borough Council• Inward Investment Single Point of Contact
Mike Higgins• Specialist/Niche Expertise• Software/ICT Specialist
Sean Canning• Senior Vice President at Firstsource Solutions Ltd • An Investors View of Coleraine
History
1980 - 2007• Low Unemployment• High Ratio of Public Sector Jobs• Misalignment of Skills & Silo
Working• Higher Wage Rates
2007-2011• Rising Unemployment• Public Sector Job Freeze• Skills Alignment & Partnership
Approach• Falling Wage Rates
Fundamental Principles & Drivers
Increase GVA First Mover Advantage
Short Term Employment MeasureCapitalise on Specialist Skills £19k+
PEOPLE LOCATION
COST/BUSINESS ADVANTAGE COMMUNICATIONS
Why Coleraine?
Agenda Roger Wilson• Town Clerk & CEO, Coleraine Borough Council
Linda Williams• Economic Development Manager, Coleraine Borough Council• Inward Investment Single Point of Contact
Mike Higgins• Specialist/Niche Expertise• Software/ICT Specialist
Sean Canning• Senior Vice President at Firstsource Solutions Ltd • An Investors View of Coleraine
PEOPLE
People
Population
• 57,083• 12% live in top deprived areas of NI
Working Age• 34,111 (59.8%)• Employee Jobs 21,068• 85.2% Jobs are in services (NI 82.8)• 41% travel <5km to work (NI 16%)• 26.7% travel outside the Borough to work• 73.3% work within Coleraine
Income
• Lower than average GVA £12,238 v £16,188 (NI)• 24% experience income deprivation
People
Population
• 57,083• 12% live in top deprived areas of NI
Working Age• 34,111 (59.8%)• Employee Jobs 21,068• 85.2% Jobs are in services (NI 82.8)• 41% travel <5km to work (NI 16%)• 26.7% travel outside the Borough to work• 73.3% work within Coleraine
Income
• Lower than average GVA £12,238 v £16,188 (NI)• 24% experience income deprivation
People – The opportunities
Unemployment • Currently 1,868 • Increase of 88% since 2008• Employee Jobs - 7.9% decrease since 2007 (2.4% NI)• 28% Public Sector Job-Freeze
Economic Activity Rate
• 48.7% - Lowest in NI
Economic Employment Rate
• 45.2% - Lowest in NI• 12% experience Employment Deprivation
People – The opportunities
Unemployment • Currently 1,868 • Increase of 88% since 2008• Employee Jobs - 7.9% decrease since 2007 (2.4% NI)• Admin & Support- 327 job reduction since 2007• 28% Public Sector Job-Freeze
Economic Activity Rate
• 48.7% - Lowest in NI
Economic Employment Rate
• 45.2% - Lowest in NI• 12% experience Employment Deprivation
People – Availability of Skills
Coleraine – Travel to work area/subregion
People – Subregional
Population
• 139,319 • 84,247 working population (60.8%)
Working Population
• 38,971 Employee Jobs• <8.5% Employee jobs since 2007• 32,367 people employed in services• 83.2% of the subregion work within the Coleraine area
Income & Unemployment
• 26% of population are income deprived (28,184)• 10,792 people are overqualified for their existing jobs• 5154 unemployment across the region (6.1%)• Increased 110% since 2006
People – Subregional
Population
• 139,319 • 84,247 are available to work (60.8%)
Working Population
• 38,971 Employee Jobs• <8.5% Employee jobs since 2007• 32,367 people employed in services• 83.2% of the subregion work within the Coleraine area
Income & Unemployment
• 26% of population are income deprived (28,184)• 10,792 people are overqualified for their existing jobs• 5154 unemployment across the region (6.1%)• Increased 110% since 2006
People – Subregional skills
People – Subregional skillsUnemployment
Level of Skill
Coleraine Ballymoney Limavady Total Description
Level 1 580 445 450 1475 GCSE/NVQ1
Level 2 800 570 615 1985 5+ GCSE
Level 3 445 445 335 1225 2+ A LEVELS
Level 4 90 60 50 200 DEGREE/HND
Source: Jobs & Benefits Office (March 2011)
COST/BUSINESS ADVANTAGE
Belfast £409.10
Derry £359.60
NI £356.60
Coleraine £321.40
(13.1% less than NI average)
Business/Cost Advantage ASHE (April 2010)
Business/Cost Advantage Shared Service Centre
Job Title Belfast Coleraine* London Manchester Dublin
Inbound Advisor £12,750 £12,000 £19,000 £13,000 £17,000
Outbound Advisor £15,000 £13,500 £20,000 £15,500 £23,000
TechSupport 1 £13,000 £13,000 £21,000 £15,000 £18,000
Tech Support 2
£15,500 £15,000 £24,000 £16,500 £20,000
TechSupport 3
£19,000 £17,500 £28,000 £19,000 £25,000
Team Leader £18,000 £16,000 £25,000 £18,000 £29,000
Account Manager £23,500 £22,000 £26,000 £20,000 £30,000
Centre Manager £30,000 £30,000 £36,000 £32,000 £59,000
• Coleraine can be up to 20% lower in salary costs in comparison to Belfast• Source: Grafton Employment Group March 2011
Property Availability
Business Accommodation Link
Business Accommodation Study Map
Venture North
• First building commenced – 20,000 sq ft
• Can be ready in 16 weeks – specific to the clients specifications
• Coleraine can offer FDI building in a technologically advanced environment
Venture North – Datapark
• 25 acre site adjacent to University of Ulster• Planning permission for ‘major data centre operation’• Advantages in terms of latency and security
Rental Costs
Location Cost per sq ft (£) Per Annum
Coleraine * 10.00*
Belfast 12.50
Manchester 28.50
London (City) 47.00
London ( West End) 85.00
Dublin 31.00
Comparative Rental PricesSource: CB Richard Ellis – Global Office Rents May 2010Coleraine Borough Council – Property database – March 2010
* Recent ‘Grade A’ property went for as low as £8.50 per sq ft
LOCATION
An area of outstanding natural beauty, leisure pursuits, educational provision, peaceful and low living costs.
Outstanding location
Attraction and Retention of a Skilled Workforce
Employee Quality of LifeAttractive housing costs• 26% lower than UK average – 54% lower Gtr London• High quality locations & Infrastructure
Exceptional educational provision• 9 secondary level schools & vocational training providers• 2 x 3rd. Level institutions
Peaceful Living• Low UK / Northern Ireland crime area
Extensive retailing facilities• 5th largest retail centre in NI (DSD March 2011)
Renowned dining & entertainment area• Major tourism & leisure destination
Infrastructure
¨Coleraine and the subregion are well served by road, air, sea and
rail network¨
• Belfast International Airport 40 mins.• Daily direct flight to New York• 30 direct flight connections to Europe• 100 flights a day to GB
• Belfast City Airport 70 mins
• City of Derry Airport 40 mins.
• Larne & Belfast Ferry Port 60mins.
Supportive Business Environment
• Strong Partnership working with all local and government agencies
• 6000 businesses to service FDI base
• Strong Chamber of Commerce presence in the region
Key message
• We have available people with various skills to meet the range required by your target sectors
i.e. Shared Service Centre, Business Processing Outsourcing, IPO’s & KPO’s
• The area is cost effective in comparison to other areas across NI• We have on offer all of the quality of life and property requirements
needed and more
PUT COLERAINE ON YOUR SHORTLIST!!!!!
Agenda Roger Wilson• Town Clerk & CEO, Coleraine Borough Council
Linda Williams• Economic Development Manager, Coleraine Borough Council• Inward Investment Single Point of Contact
Mike Higgins• Specialist/Niche Expertise• Software/ICT Specialist
Sean Canning• Senior Vice President at Firstsource Solutions Ltd • An Investors View of Coleraine
UNIQUE COMMUNICATIONS
www.digitalirelandcauseway.com
Spot the security vulnerability points
Stage 1.
Take secure train through Impenetrable submarine & subterranean high speed express rail tunnel
Stage2.
Main Line Rail Station &
interconnecting tube- change for tube line
Stage 3.
Walk to Tube Platform and board tube
Stage 4.
Disembark tube and walk to vault (outside station)
Stage 5.
Spot the Security Vulnerability Points
Stage 1.
Take secure train through Impenetrable submarine & subterranean high speed express rail tunnel
Locate the vault at the end of the tunnel and create a uniquely secure environment !
Northern Ireland Fibre System
Northern Ireland NGN Project
Diverse Route Protection IRL/UK /CAN/USA
*Maximum Security Photonic Level Cable Direct Connectivity
Improved ability to monitor and protect the physical and software elements from security threats and unauthorised access/attack through direct connection to the marine fibre
AMAZON WEB SERVICES
• Apollo North• AC1• Yellow • Flag North• TAT 14A.• Tyco x2
• Apollo South• Flag South• TAT 14B.• Tyco x2
Amsterdam
• Apollo North• AC1• Yellow • Flag North• Flag South
• Apollo South• TAT 14A• TAT 14B• Tyco x2
North West / UK
NW FRANCE
Cornwall UK
New Jersey
Long Island
New York
Boston CanadaColeraine NACEX
Frankfurt
London
Paris
Optimal Communications HubLowest Round Trip Latency Timings
Coleraine New York Boston Toronto London Amsterdam
NACEXColeraine( 225.68 all Points)
65.41 ms* 59.74 ms 74.78 ms 11.06 ms 14.69 ms
Dublin(+5% all Points) 70.45 ms 64.73 ms 79.40 ms 9.64 ms 12.70 ms
London 75.32 ms 69.65 ms 84.46 ms 5.43 ms
Amsterdam 80.75 ms 75.08 ms 87.48 ms 5.43 ms
What does this describe?
An organisation has decided to centralise operations to gain maximum scale efficiencies
and relocate them to a lower cost remote environment for further savings
Who thinks its.......
A Shared Services Centre – SSC Strategy?
A Cloud Computing Strategy ?
A Description that covers both ?
Cloud Computing = Consolidated Operations
• Consolidation to gain maximum scale efficiencies
– Large centralised system as opposed to distributed systems• Reduced systems management costs – development, support & backup• Lower costs remote centralised location – data centre and offices
– Key economic enablers• wages, accommodation costs, temperature, power and communications
– Key technology enablers• Technology skills – Communications, Virtualisation, Storage, Capacity Management • Communications – Speed, cost & security
– Key organisational structure enablers• Shared services –low cost consolidated operations
Centre of Excellence for Cloud Computing
Cloud Computing Support /
R & D Skills
Unique Telecoms
Connectivity & Security
e Health - Connected for Health
= Ideal Shared
Services Location
= Ideal Business
Processing Outsourcing
Locality
School of Biomedical Sciences, Coleraine *Rated Number 1 in the UK RAE
The Institute of Nursing Research, Coleraine *Rated Number 3 in the UK RAE
Strategic Communications Location
Coleraine
Optimal Communications – North America / UK/ Europe
Fastest Communications – New York / Boston / Canada
Secure Low Threat UK Location
Secure & Resilient Cable System -Meeting ‘Cloud’ IT /SSC services SLA’s
Photonic Level Connectivity*- Unique Security Capabilities
A ‘Centre of Excellence’ for Cloud Computing – An “ecosystem” for developing, delivering and supporting; On-Line SSC / BPO Operations, Data Management and ICT Services
THE FUTURE
Agenda Roger Wilson• Town Clerk & CEO, Coleraine Borough Council
Linda Williams• Economic Development Manager, Coleraine Borough Council• Inward Investment Single Point of Contact
Mike Higgins• Specialist/Niche Expertise• Software/ICT Specialist
Sean Canning• Senior Vice President at Firstsource Solutions Ltd • An Investors View of Coleraine
