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AEC procedures manual · PDF file The University of Michigan-Flint Tutorial Services Procedures and Practices Manual Contents I. Goals and Objectives 4 II. Brief History of Tutorial

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  • The University of Michigan-Flint Tutorial Services

    Procedures and Practices Manual

  • 2

    The University of Michigan-Flint Tutorial Services

    Procedures and Practices Manual

    Contents

    I. Goals and Objectives 4

    II. Brief History of Tutorial Services 4

    III. Tutoring Labs 4

    IV. Conduct 5

    V. Notes on Discrimination, Sexual Harassment,

    and Safety Issues 5

    VI: Tutor’s Code of Ethics 6

    VII. Expectations 7

    VIII. Policies and Procedures 9

    IX. Disciplinary / Dismissal 11

    X. Types of Services Offered 12

    XI. Guidelines for Successful Tutoring 14

    XII. Tutor Scenarios 19

    XIII. Assisting the Learning Disabled Student* 27

    *Section XII was written by Kendra White

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    The University of Michigan-Flint Tutorial Services

    Procedures & Practices Manual

    Twelfth Edition, Revised August 2013

    Welcome to the Student Success Center (SSC) Tutoring staff. Because of your academic

    excellence and ability to help others, you have been chosen to be a tutor. As a tutor, you

    are a respected and valued member of our academic community. Tutoring is an

    important, rewarding job that carries with it a number of responsibilities and

    expectations. This Procedures & Practices Manual has been designed to address the

    following questions as they apply to your role on this campus:

    1. What are the day-to-day, week-to-week procedures that tutors are expected to follow; how do such procedures fit into the "bigger picture" of the goals and/or

    structure of Tutorial Services?

    2. What does the SSC expect regarding the tutor's role and conduct?

    3. What educational and interpersonal communications skills are important to successful tutoring?

    4. How can tutors learn to work effectively in a multicultural environment?

    New tutors should carefully review all items in this manual. Because there have been a

    number of procedural changes since our last edition, returning tutors should also read this

    manual carefully. If you have any comments or questions regarding any of the material

    herein, please feel free to address them to Michael Kassel, Tutorial Services Coordinator,

    285L Pavilion, 762-3085. Thank you for taking the time to review this information; I

    look forward to working with you this year.

    Michael B. Kassel, Ph D

    Tutorial Services Coordinator

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    I. Goals and Objectives of Tutorial Services

    The goals of Tutorial Services are to provide free tutoring and academic support to the

    student body of the University of Michigan-Flint. This support will be provided in a

    friendly, supportive atmosphere that is conducive to the supplemental education activity

    in which we are involved. This service is open to all UM-Flint students, regardless of

    race, sex, color, religion, creed, national origin or ancestry, age, marital status, sexual

    orientation, gender identity, gender expression, disability, or Vietnam-era veteran status.

    This goal can only be accomplished by a 100% commitment to the appreciation of and

    respect for our diverse student population.

    In order to provide the ultimate in positive and directed academic support, we must also

    work in cooperation with the many academic departments and the UM-Flint faculty. We

    must also maintain a good working relationship with the University staff and academic

    resources. Ultimately, we must always remember that we are here to serve the students

    everything we do must be geared toward helping the students achieve their maximum

    academic potential.

    II. A Brief History of Tutorial Services

    Tutorial Services go back a long way in our University's history. Most of the tutoring on

    this campus had been provided by the Academic Enrichment Center (AEC), which was

    located in the Student Development Center. The AEC began in Fall 1990, when the

    Student Development Center hired a full-time Tutorial Services Coordinator. In addition

    to an increase in the number of walk-in tutors, the AEC also developed study groups for

    students involved in the Challenge Program (see the section on study groups below) and

    provided an increased number of individual tutors. Beginning in Fall 1996, the AEC

    began offering Supplemental Instruction (SI) for the campus at large.

    Originally located on the third floor of the UCEN in the area formerly known as "The

    Games Room," the AEC moved to a more permanent structure in 264 UCEN in February

    1994. Today, Tutorial Services is part of the Student Success Center, which is located in

    285 Pavilion.

    III. Tutorial Labs

    Departmental tutoring labs, while still run under the auspices of an appointed lab

    coordinator, are administered by Tutorial Services:

    Tutoring Labs Location Department Coordinator

    Biology Lab 261 MSB Dr. Steve Myers

    Chemistry Lab 561 MSB Dr. Jen Bourcier

    Math Lab 501 MSB Dr. Mehrdad Simkani

    Physics Lab 217 MSB Dr. StephenTurner, Dr. Chris

    Pearson, and Katie Leist

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    IV: Conduct

    As temporary staff members of the university, you are required to conform to certain

    standards of personal and professional conduct that are expected by this University.

    Information regarding such conduct is available through:

    Human Resources Office

    213 University Pavilion

    762-3150.

    Because you are dealing with students, you should be aware of the Student Rights and

    Responsibilities section of the current UM-Flint Catalog.

    Tutors must also abide by both the University of Michigan Policy on Discrimination,

    which reads, in part:

    The University of Michigan is committed to a policy of non-discrimination and

    equal opportunity for all persons regardless of race, sex, color, religion, creed,

    national origin or ancestry, age, marital status, sexual orientation, gender

    identity, gender expression, disability, or Vietnam-era veteran status in

    employment, educational programs and activities, and admissions.

    V. Important Notes on

    Discrimination, Harassment, and Safety Issues

    Any tutor who feels that their rights as employees, students, or individuals have been

    violated by any UM-Flint staff, faculty, or student should report this to Equity and

    Diversity Services, 217 UCEN, 762-3169.

    Any tutor who becomes the victim of sexual harassment by another tutor, student, or

    UM-Flint faculty or staff member should report the situation, incident, or act

    immediately to Equity and Diversity Services, 217 UCEN, 762-3169. In cases of

    sexual harassment issues, you may also contact Dr. Tamara McKay, Assistant

    Vice Chancellor of the Divison of Student Affairs. Dr. McKay is located in 264

    UCEN and can be reached at 762-3456.

    If you feel that you are in a threatening situation on campus, pick up the nearest red

    emergency phone, which will connect you immediately to the Department of

    Public Safety, 762-3335 (automatic emergency phones are also located under blue

    lights in parking facilities). When calling from one of the intercampus phones

    located at various locations on campus, you must dial 2-3335.

    In case of a medical emergency, contact the Department of Public Safety or call 911.

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    VI: The Tutor’s Code of Ethics*

    1. Best Interest: A tutor will act in the best interest of his or her students while acting within guidelines of Tutorial Services and the University of Michigan-Flint

    standards of Academic Integrity.

    2. Respect for Others Rights and Dignity: Tutors will respect the dignity and worth of all students.

    3. Respect for Individual Differences: The University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex,

    color, religion, creed, national origin or ancestry, age, marital status, sexual

    orientation, disability, height and weight, or Vietnam-era veteran status.

    4. Commitment: Tutors will follow through on all commitments made to students. When they cannot follow through, they must inform both the student and their

    supervisor.

    5. Responsibility: Tutors are responsible for their behavior and will work to resolve conflicts that may arise between themselves and a student, instructor or

    supervisor.

    6. Integrity: Tutors will practice and promote accuracy, honesty, and truthfulness in service to students and in documentation and reporting of hours worked. Tutors

    will adhere to all procedures and policies as outlined in the tutor agreement and

    this manual.

    7. Fairness: Tutors will exercise reasonable judgment and take precautions to ensure that their potential biases, boundaries of competence, and limits of their expertise

    do not lead them to act in an unfair or partial manner towards their students.

    8. Excellence: Tutors will strive to maintain excellence by only tutoring subjects for which t