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The Future of Licensing 2012 NZAMI Annual Conference Barry Smedts Registrar of Immigration Advisers 31 August 2012

Adviser Numbers

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The Future of Licensing 2012 NZAMI Annual Conference Barry Smedts Registrar of Immigration Advisers 31 August 2012. Adviser Numbers. Licence expiry rate: 2010/11 25%3 Not for profit advisers 2011/12 16%. Adviser Demographics. Average adviser age 44-years-old - PowerPoint PPT Presentation

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Page 1: Adviser Numbers

The Future of Licensing2012 NZAMI Annual Conference

Barry SmedtsRegistrar of Immigration Advisers

31 August 2012

Page 2: Adviser Numbers

Adviser Numbers

Licence expiry rate: 2010/11 25% 3 Not for profit advisers 2011/12 16%

Page 3: Adviser Numbers

Adviser Demographics

• Average adviser age 44-years-old

• 56% of advisers are male, 44% are female

• Location of advisers:

268 in Auckland (51%)

111 in rest of New Zealand (21%)

66 in Australia (13%)

80 in rest of world (15%)

• 343 advisers are the sole adviser within their organisation (65%)

Auckland

Rest of NZ

Australia

Rest ofworld

*as at 24 August 2012

Page 4: Adviser Numbers

Complaints & Offences

Complaints

• Complaints 112 (against

55 advisers)• Minutes received 63• Complaints decided 41

Upheld, disciplinary sanction imposed 26Upheld, no further action 2Dismissed 13

Offences

Five defendants are before the courts on 16 charges laid by the Authority under the Immigration Advisers Licensing Act 2007.

Upheld withsanction

Upheld nofurtheractionDismissed

*as at 31 July 2012

Page 5: Adviser Numbers

Disciplinary Sanctions

Sanctions imposed• Caution or censure 22• Cancellation of licence 9• Licence reapplication prevention order 13• Penalty payment 21• Complainant costs payment 12• Compensation payment 7

Payments required• Penalty payments $54,500• Complainant costs payments

$34,052• Compensation payments $43,240

*as at 31 July 2012

Page 6: Adviser Numbers

Graduate Certificate in New Zealand Immigration Advice Qualification

• 1st delivery: 16 Jul to 23 Nov 2012

• From February 2013 individual modules available for continuing professional development (CPD)

• Made up of four compulsory 15 point courses, comprising of 10 modules, which are completed sequentially

Fee Structure 2012 inc GST

Domestic Students International Students

Individual Course Fee $520.00 $1,835.00Total Fee for 4 courses $2,080.00 $7,340

Page 7: Adviser Numbers

Qualification Modules

Course Module Number and Title Number of Credits

A

1 Introduction to Immigration Law and Practice 5

2 Professional Responsibilities 5

3 Introduction to Immigration Decision-making and Operations

5

B4 Temporary Entry 10

5 Compliance and Unlawful Status 5

C6 Residence -General 8

7 Residence - Skilled and Business 7

D

8 Refugee and Protection Status 5

9 Review and Appeal 5

10 Professional Practice 5

Page 8: Adviser Numbers

Migrant Survey 2012

19,049

2,975 (16%)

598 (20%) responses

Improve the survey - add your clients’ personal email addresses on INZ applications

Applicants using a licensed immigration

adviser

Applicants with personal email address listed with INZ

Oct 2011 – May 2012

Page 9: Adviser Numbers

Overall Satisfaction

• 87% of clients who used a licensed adviser were either very satisfied or satisfied with the overall quality of service received

• 90% said they would be highly likely or likely to recommend their adviser

Page 10: Adviser Numbers

Areas of highest performance were:

Adviser Performance

Areas of lowest performance were:

Page 11: Adviser Numbers

StakeholdersOther stakeholders:

• Canadian Society of Immigration Consultants (CSIC)• Office of the Immigration Services Commissioner (OISC)• Migration Institute of Australia• New Zealand Law Society (NZLS)• New Zealand Police• Lexis Nexis• Office of Ethnic Affairs• Ministry of Pacific Island Affairs• Department of Courts• Media• Community Groups as identified from the Office of Ethnic Affairs online list

Immigration Advisers Authority

NZAMI

INZ

Licensed Advisers

Ministry of Justice (Tribunals Division)

Tribunal Chair

Bay of Plenty Polytechnic (BOPP)

OMARA

Other stakeholders

Authority Stakeholder Map

Page 12: Adviser Numbers

Your Place in the Immigration System

Licensed Immigration Advisers

Minister of Immigration

Immigration New Zealand

Immigration Advisers Authority

Consumers

Australian Office of the Migration

Agents Registration Authority (OMARA)

Immigration and Protection Tribunal

Immigration Advisers

Complaints and Disciplinary

Tribunal

Ministry of Justice (Tribunals Division)

Professional Bodies

Continuing Professional

Development (CPD)Providers

Page 13: Adviser Numbers

Authority Progress & Plans

2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014 2014/2015

Initial Licensing

Renewals

Complaints

‘Fast Track’ Renewals

Qualification

Inspections

CPD Framework

Page 14: Adviser Numbers

Future Projects

Future Projects

Adviser Only Access

Establish MOU with MBIE

Communications & Marketing Strategy

2012 to 2014CPD Framework

Review Inspections Process

Review Qualification

Identify & target

vulnerable consumers

Newsletter & Press

Releases(incl. Tribunal

decisions)

Website Redesign

Raise online profile

Face-to-face consumer

presentations

Page 15: Adviser Numbers

Communications and Marketing

Page 16: Adviser Numbers

Location of Authority within Ministry of Business, Innovation & Employment (MBIE)

Page 17: Adviser Numbers