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The Future of Licensing 2012 NZAMI Annual Conference Barry Smedts Registrar of Immigration Advisers 31 August 2012. Adviser Numbers. Licence expiry rate: 2010/11 25%3 Not for profit advisers 2011/12 16%. Adviser Demographics. Average adviser age 44-years-old - PowerPoint PPT Presentation
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The Future of Licensing2012 NZAMI Annual Conference
Barry SmedtsRegistrar of Immigration Advisers
31 August 2012
Adviser Numbers
Licence expiry rate: 2010/11 25% 3 Not for profit advisers 2011/12 16%
Adviser Demographics
• Average adviser age 44-years-old
• 56% of advisers are male, 44% are female
• Location of advisers:
268 in Auckland (51%)
111 in rest of New Zealand (21%)
66 in Australia (13%)
80 in rest of world (15%)
• 343 advisers are the sole adviser within their organisation (65%)
Auckland
Rest of NZ
Australia
Rest ofworld
*as at 24 August 2012
Complaints & Offences
Complaints
• Complaints 112 (against
55 advisers)• Minutes received 63• Complaints decided 41
Upheld, disciplinary sanction imposed 26Upheld, no further action 2Dismissed 13
Offences
Five defendants are before the courts on 16 charges laid by the Authority under the Immigration Advisers Licensing Act 2007.
Upheld withsanction
Upheld nofurtheractionDismissed
*as at 31 July 2012
Disciplinary Sanctions
Sanctions imposed• Caution or censure 22• Cancellation of licence 9• Licence reapplication prevention order 13• Penalty payment 21• Complainant costs payment 12• Compensation payment 7
Payments required• Penalty payments $54,500• Complainant costs payments
$34,052• Compensation payments $43,240
*as at 31 July 2012
Graduate Certificate in New Zealand Immigration Advice Qualification
• 1st delivery: 16 Jul to 23 Nov 2012
• From February 2013 individual modules available for continuing professional development (CPD)
• Made up of four compulsory 15 point courses, comprising of 10 modules, which are completed sequentially
Fee Structure 2012 inc GST
Domestic Students International Students
Individual Course Fee $520.00 $1,835.00Total Fee for 4 courses $2,080.00 $7,340
Qualification Modules
Course Module Number and Title Number of Credits
A
1 Introduction to Immigration Law and Practice 5
2 Professional Responsibilities 5
3 Introduction to Immigration Decision-making and Operations
5
B4 Temporary Entry 10
5 Compliance and Unlawful Status 5
C6 Residence -General 8
7 Residence - Skilled and Business 7
D
8 Refugee and Protection Status 5
9 Review and Appeal 5
10 Professional Practice 5
Migrant Survey 2012
19,049
2,975 (16%)
598 (20%) responses
Improve the survey - add your clients’ personal email addresses on INZ applications
Applicants using a licensed immigration
adviser
Applicants with personal email address listed with INZ
Oct 2011 – May 2012
Overall Satisfaction
• 87% of clients who used a licensed adviser were either very satisfied or satisfied with the overall quality of service received
• 90% said they would be highly likely or likely to recommend their adviser
Areas of highest performance were:
Adviser Performance
Areas of lowest performance were:
StakeholdersOther stakeholders:
• Canadian Society of Immigration Consultants (CSIC)• Office of the Immigration Services Commissioner (OISC)• Migration Institute of Australia• New Zealand Law Society (NZLS)• New Zealand Police• Lexis Nexis• Office of Ethnic Affairs• Ministry of Pacific Island Affairs• Department of Courts• Media• Community Groups as identified from the Office of Ethnic Affairs online list
Immigration Advisers Authority
NZAMI
INZ
Licensed Advisers
Ministry of Justice (Tribunals Division)
Tribunal Chair
Bay of Plenty Polytechnic (BOPP)
OMARA
Other stakeholders
Authority Stakeholder Map
Your Place in the Immigration System
Licensed Immigration Advisers
Minister of Immigration
Immigration New Zealand
Immigration Advisers Authority
Consumers
Australian Office of the Migration
Agents Registration Authority (OMARA)
Immigration and Protection Tribunal
Immigration Advisers
Complaints and Disciplinary
Tribunal
Ministry of Justice (Tribunals Division)
Professional Bodies
Continuing Professional
Development (CPD)Providers
Authority Progress & Plans
2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014 2014/2015
Initial Licensing
Renewals
Complaints
‘Fast Track’ Renewals
Qualification
Inspections
CPD Framework
Future Projects
Future Projects
Adviser Only Access
Establish MOU with MBIE
Communications & Marketing Strategy
2012 to 2014CPD Framework
Review Inspections Process
Review Qualification
Identify & target
vulnerable consumers
Newsletter & Press
Releases(incl. Tribunal
decisions)
Website Redesign
Raise online profile
Face-to-face consumer
presentations
Communications and Marketing
Location of Authority within Ministry of Business, Innovation & Employment (MBIE)