Advanced Club Leadership Training Workbook

District 70

Toastmasters

2011

Advanced Club

Leadership

Training

Training

Workbook

This test does not measure intelligence, your fluency with words, creativity, or mathematical ability. It will, however, give you some gauge of your mental flexibility. In the three years since this test was developed, few people have been found who could solve more than half of the questions on the first try. Many, however, reported getting answers long after the testing had been set aside, particularly at unexpected moments when their minds were relaxed. Some reported solving all the questions over a period of several days. Take the test as your personal challenge. Sixteen (16) correct answers out of the 22 = Genius.

Instructions: Each equation below contains the initials of words that make it correct. Finish the missing words. For example : 60 = M in an H would be 60=minutes in an hour. GOOD LUCK AND HAVE FUN!!!

To obtain the answers, simply click on the links when you complete your online feedback form.

1 26 = L of the A 12 90 = D in RA

2 7 = W of the W 13 4 = Q in a G

3 1001 = AN 14 24 = H in a D

4 12 = S of the Z 15 1 = W on a U

5 54 = C in a D (with the J) 16 57 = HV

6 9 = P in the SS 17 1000 = W that a P is W

7 88 = PK 18 29 = D in F in a LY

8 18 = H on a GC 19 64 = S on a C

9 32 = DF at which WF 20 40 = D and N of GF

10 200 = D for PG in M 21 80 = D to GA the W

11 3 = BM (SHTR) 22 2 = No. it T to T

Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!

10 = S in a CCM10 = S in a CCM 9 = G for a PDC9 = G for a PDC

7 = M of SDP7 = M of SDP 5 = S in an ACM5 = S in an ACM

7 = EO of a TMC7 = EO of a TMC 1 = IPP of a TMC1 = IPP of a TMC

2

Mental Flexibility TestDuring the break (or the boring bits), feel free to work out the puzzles below.

Core Sessions

Session 1: Review of the last 6 months: My leadership experience Session 2: Club Culture: How does it affect my club?

Session 3: Club Leadership Skills: Three pillars of a successful club

Additional SessionsNote: To give us the greatest flexibility in this round of training, we have considered a range of factors including: your training group size, the allotted time frame of your session, trainer delivery style and overall group participation, to determine if one or both of the following sessions are presented at your Advanced Club Leadership Training Session.

Session 4: Communicating and motivating across the generations

Session 5: Decision making

Your FeedbackYour feedback is very valuable to us in preparing upcoming training events and selecting future trainers. Please complete your feedback form located on the District 70 website:

www.d70toastmasters.org/COT_Schedule.htm

! District 70 Toastmasters

2011 Advanced Club Leadership Training! 3

This session looks at your leadership experience as a club officer. It considers: Where you are now? Where you want to be? How you get there? It is an extension to the goals you might have set in the first round of training.

WHERE AM I NOW? Consider the following points and make some notes

1. What are my greatest achievements?

2. What are my biggest challenges...and have I learnt from them?

3. What have I learnt about myself in the last 6 months?

4. Do I feel like a valuable and contributing member of my executive team?

5. What will people say about me at the end of my club officer year?

!


Review of the last 6 monthsMy leadership experience

WHERE DO I WANT TO BE?

NOTES:

HOW DO I GET THERE?

What do I need to be?eg: calmer, more assertive, less aggressive, more relaxed, less uptight, more forgiving, more outgoing, etc

What do I need to do?eg: plan my time better, get the agenda out on time, follow up with someone, form a committee, ask for help, etc

What do I need to have?eg: increased training, more information, more assistance, better supplies, greater autonomy, more self confidence, etc

Review of the last 6 months My leadership experience


Club culture affects what people see, what they experience, and how they participate. Today we will look at what culture is, how it is communicated, what a winning club culture is, and how we can develop a winning club culture.

Some Questions:

Are your club members enthusiastic? Yes / No / Donʼt know?

Is everybody working as a team and collaborating? Are there any free riders

Yes / No / Donʼt know?

Are you satisfied with your clubs performance? Yes / No / Donʼt know?

Is morale in your club high? Yes / No / Donʼt know?

Are membersʼ needs being met? Yes / No / Donʼt know?

Are membersʼ goals being achieved? Yes / No / Donʼt know?

Is our membership turnover rate acceptable? Yes / No / Donʼt know?

Using the quality club audit (pg. 7) as a guide, provide answers to the following three questions about your clubʼs culture:

What are we doing that we should keep doing?

What are we doing that we should stop doing?

What are we not doing that we could do to improve club performance?

!


Club Culture: How does it affect my club?!

How does it affect my club?

! 7

!"

Is th

e ag

enda

pub

lishe

d fo

r 2 m

eetin

gs in

adva

nce

and

sent

to a

ll m

embe

rs?

!"

Are

mem

bers

read

y an

d pr

epar

ed to

car

ryou

t the

ir pr

ogra

m a

ssig

nmen

ts?

!"

Are

all s

peec

hes

man

ual s

peec

hes

from

the

Basi

c an

d Ad

vanc

ed C

& L

man

uals

?

!"

Are

crea

tive

tabl

e-to

pics

and

exc

iting

them

e pr

ogra

ms

feat

ured

?

!"

Are

the

eval

uatio

ns p

ositi

ve a

nd h

elpf

ul a

ndba

sed

upon

pro

ject

obj

ectiv

es a

nd th

esp

eake

r’s le

arni

ng n

eeds

?

!"

Do

the

mee

tings

Sta

rt, K

eep

and

End

onTi

me?

Prog

ram

Pla

nnin

g

!"

Do

mem

bers

gre

et g

uest

s an

d m

ake

them

feel

wel

com

e?

!"

Are

enjo

yabl

e an

d ed

ucat

iona

l pro

gram

spl

anne

d w

ith e

xciti

ng th

emes

?

!"

Doe

s th

e C

lub

enjo

y re

gula

rly s

ched

uled

soci

al e

vent

s?

!"

Are

club

mem

bers

enc

oura

ged

to a

ttend

Are

aan

d Di

stric

t eve

nts?

!"

Are

inte

r-clu

b ev

ents

enc

oura

ged

incl

udin

gjo

int m

eetin

gs a

nd fo

rum

s?

!"

Is a

Clu

b ne

wsl

ette

r/bul

letin

issu

ed o

n a

regu

lar b

asis

and

pre

sent

ed in

a li

vely

form

at?

!"

Are

new

mem

bers

giv

en a

form

al in

duct

ion

and

pres

ente

d w

ith a

pin

, man

ual,

etc.

?

!"

Are

new

mem

bers

ass

igne

d a

coac

h/m

ento

rfo

r one

-on-

one

assi

stan

ce?

!"

Are

new

mem

bers

brie

fed

on h

ow th

eed

ucat

iona

l pro

gram

hel

ps d

evel

opsp

eaki

ng a

nd le

ader

ship

ski

lls?

!"

Is th

ere

a su

rvey

of e

ach

new

mem

ber’s

lear

ning

nee

ds?

!"

Are

new

mem

bers

ass

igne

d a

spea

king

role

as s

oon

as p

ossi

ble?

!"

Are

new

mem

bers

enc

oura

ged

on a

n on

-go

ing

basi

s to

par

ticip

ate

regu

larly

?

!"

Are

gues

ts g

reet

ed w

arm

ly a

nd in

trodu

ced

toO

ffice

rs a

nd m

embe

rs?

!"

Is th

e gu

est b

ook

disp

laye

d an

d ar

e na

me

tags

pro

vide

d fo

r vis

itors

?

!"

Is th

e ro

om s

et u

p w

ith a

gend

as a

nd b

allo

tsdi

strib

uted

and

lect

ern,

gav

el, t

imer

and

bann

er in

pla

ce?

!"

Is th

e m

eetin

g ve

nue

conv

enie

ntly

loca

ted,

acce

ssib

le a

nd u

ser f

riend

ly?

!"

Are

gues

ts e

ncou

rage

d to

par

ticip

ate

and

com

men

t at t

he e

nd o

f the

mee

ting?

!"

Are

gues

ts in

vite

d to

join

on

thei

r firs

t vis

it?

!"

Are

all e

duca

tiona

l aw

ard

appl

icat

ions

sen

tim

med

iate

ly to

Wor

ld H

eadq

uarte

rs?

!"

Is a

Mem

ber P

rogr

ess

Char

t pos

ted

and

disp

laye

d at

eve

ry m

eetin

g?

!"

Doe

s th

e C

lub

form

ally

reco

gnis

e m

embe

red

ucat

iona

l ach

ieve

men

ts?

!"

Doe

s th

e C

lub

ackn

owle

dge

and

utili

se p

ast

and

pres

ent C

lub

and

Dis

trict

lead

ers?

!"

Are

mem

ber a

nd C

lub

achi

evem

ents

publ

icis

ed?

!"

Is th

e Di

stin

guis

hed

Club

Pla

n us

ed fo

r bot

hpl

anni

ng a

nd re

cogn

ition

?

!"

Doe

s th

e C

lub

activ

ely

wor

k to

mai

ntai

n a

min

imum

of 2

0 or

mor

e m

embe

rs?

!"

Are

mem

bers

reta

ined

, ind

icat

ing

indi

vidu

alm

embe

rs a

re s

atis

fied

and

invo

lved

with

the

club

?

!"

Is th

e Cl

ub a

ctiv

ely

prom

oted

in th

eco

mm

unity

or w

ithin

the

orga

nisa

tion?

!"

Are

varie

d an

d ex

citin

g pr

ogra

ms

plan

ned

to s

timul

ate

grow

th a

nd c

lub

deve

lopm

ent?

!"

Are

spon

sors

of n

ew m

embe

rs re

cogn

ised

?

!"

Doe

s th

e C

lub

orga

nise

regu

lar m

embe

rshi

pbu

ildin

g pr

ogra

ms?

Mem

bers

hip

Stre

ngth

Reco

gnis

e Ac

hiev

emen

ts

Firs

t Im

pres

sion

s

New

Mem

ber O

rient

atio

n

Fello

wsh

ip a

nd V

arie

ty

Toas

tmas

ters

Clu

b Q

ualit

y A

udit

The

36 S

ervi

ce S

tand

ards

a C

lub

need

s to

mee

t in

orde

r to

cond

uct Q

ualit

y M

eetin

gs a

nd to

fulfi

ll it’

s m

issi

on(B

ased

on

the

Toas

tmas

ters

Mom

ents

of T

ruth

mod

ule)

Qua

lity

Clu

b Au

dit

This session looks at three areas of club performance. We have called them the: ‘Three Pillars of Success’. They are not the only pillars that hold a club together, but if not considered by clubs they can effect the overall functioning and wellbeing of a club.

PROCESSING NEW MEMBERS: THE LANCE MILLER MODEL

!


Club Leadership Skills: Three pillars of a successful club !

THE 3 PILLARS OF SUCCESS

Pillar 1:! _____________________

Pillar 2:! _____________________

Pillar 3:! _____________________!

VISITOR MEMBER

PRESIDENT

Club Leadership Skills Three pillars of a successful club


Mee

tings

w

ith Z

ing

Than

k yo

u fo

r us

ing

the

eval

uati

on v

ersi

on o

f Bu

zan'

s iM

indM

apM

EETI

NG

S W

ITH

ZIN

G

NOTES:

In your club executive officer groups discuss what opportunities exist for clubs to enhance their abilities in each of the three pillars for success. Share current successes or challenges. Due to timing constraints you may not have time to discuss all of the pillars.

Before the meeting During the meeting

After the meeting Between meetings

Club Leadership Skills Three pillars of a successful club

10! 2011 Advanced Club Leadership Training

ACTIVITY: My officer role:____________________________

This session looks at the generation gap and ways in which we can better attract new members as well as retain and motivate current members.

!


Communication across Generations:

Silents

about

1925-1945

Age: 66 to 86

Grew up during Great Depression

and WWII

Modern medicine = second middle

age

Traits

Better mediators than leaders and decisions makers

Loyal

Lower skilled

Church and civic oriented

Highest % of volunteers

Adaptive

Skilled to help others

Budding entrepreneurs

Affluent retirees

Life-long learners

Respects authority

Whatʼs important!

Need to feel they are in the prime of their life

Recognition of service

Systems with structure

To help othersA sense of connectedness beyond family

Activities

Easily digestable

Non-confrontational

Non-controversial

Convenient

Accessable

Simplicity

Ease of use

Service and support

How to communicate to

them

They respect the opinion of others

TestimonalsPersonal

EndosementsExperts

Heros

Face-to-face or writtenNot compelled to be part of information age

Although some are proud

Cyber Citizens

A generation of readersDirect mail

Narrative

Emotional themesDonʼt write like an Engineer

Summary form is best

Donʼt like to be rushedNo ʻAct Nowʼ statements

LanguageInclusive

ʻWeʼ and ʻusʼ

Builds trust

Formal

Motivational messages

That features respect

“Your experience is respected here”

“Your perseverance is valued”

“You earned it”

Communicating and motivating across the generations

The Silent Generation



Com

mun

icat

ion

acro

ss G

ener

atio

ns:

Boo

mer

s

abou

t

1946

-196

1/4

Age:

47/

50 to

65

Gre

w up

dur

ing

time

of g

reat

so

cial c

hang

e

Mos

t pop

ulou

s ge

nera

tion

Trai

ts

Wan

t to

use

time

wise

lyAt

tract

ed to

th

ings

that

mak

e life

eas

ier

Less

trad

itiona

l

ʻMe

Gen

erat

ionʼ

= e

ntitle

d to

a

good

life

Auto

nom

y is

key

Wan

t to

do th

ings

by

them

selve

s

Wan

t to

be a

n in

divid

ual

Wor

k et

hic

Team

bas

ed a

ppro

ach

Donʼ

t like

co

mm

and

and

cont

rol s

tyle

Donʼ

t ap

prec

iate

rule

fo

r the

sak

e of

ha

ving

rule

s

Will

chal

leng

e th

e sy

stem

Will

avoi

d pr

oble

ms;

but

will

fight

for a

cau

seW

hatʼs

impo

rtant

Shar

e th

eir p

erce

ptio

ns o

f goo

d wi

th o

ther

s

Have

a s

ense

of p

urpo

se a

nd fu

lfilm

ent

Thei

r rig

ht to

do

thei

r own

thin

gW

ant t

o be

in c

harg

e of

thei

r dec

ision

s Like

to v

iew

them

selve

s as

non

conf

orm

ists

Som

e wi

ll fee

l the

nee

d to

be

part

of th

e in

form

atio

n so

ciety

Exte

rnal

ly m

otiva

ted

Appe

aran

ces

and

poss

essio

ns c

ount

Publ

ic re

cogn

ition

can

be im

porta

nt

Pers

onal

gra

tifica

tion

Like

qui

ck fi

xes

Prog

ram

s re

quiri

ng lit

tle

chan

ge in

hab

its

How

to

com

mun

icate

to

them

Info

rmat

ion

pres

ente

d as

Cate

gorie

s

Opt

ions

Data

Shou

ld b

e sim

plifie

d

Do n

ot o

verlo

ad

Will

want

que

stio

ns

to b

e an

swer

ed

thor

ough

lyM

ay p

ress

for d

etai

ls

Mot

ivatio

nal m

essa

ges

Cate

r to

thei

r nee

d to

fo

rm th

eir o

wn p

ath

Shou

ld ta

rget

pe

rson

al

grat

ificat

ion

“Youʼre

impo

rtant

to o

ur

succ

ess”

“You

r con

tribu

tion

is un

ique

an

d im

porta

nt to

us”

“We

need

you

”

Shou

ld ti

e to

:

Heal

th

Wel

lnes

s

Fam

ily v

alue

s

Face

-to-fa

ce a

nd e

lect

roni

c

Body

lang

uage

is im

porta

nt

Wor

d of

mou

th im

porta

nt

From

trus

ted

advis

ors

From

frie

nds

Socia

l gat

herin

gs a

nd

sem

inar

s wo

rk w

ell

Inte

rnet

bec

omin

g po

pula

r wi

th th

is gr

oup

emai

l

Dire

ct m

ail

Lang

uage

Ope

n an

d di

rect

Offe

r opt

ions

that

de

mon

stra

te

flexib

ility

The

Bab

y B

oom

ers



Com

mun

icat

ion

acro

ss

Gen

erat

ions

: Xer

s

abou

t

1965

-198

2

Age:

29

to 4

6

Gre

w up

dur

ing

times

of

grea

t tec

hnol

ogica

l cha

nge

Noth

ing

is pe

rman

ent

Hit h

ard

by d

owns

izing

Trai

ts

Tim

e po

or

Ever

ythi

ng n

eeds

to h

ave

mea

ning

Caut

ious

with

thei

r com

mitm

ents

Striv

ing

to b

alan

ce

Wor

k

Fam

ily

Pers

onal

life

High

civi

c / l

ow c

hurc

h in

volve

men

t

Less

trad

tiona

l

Embr

ace

risk

Skep

tical

of a

utho

rity

Able

to ta

ke o

n ne

w ch

alle

nges

Savv

y

Enth

usia

stica

lly re

ady

Used

to a

lot

of s

timul

i Re

quire

Chal

leng

ing

envir

onm

ents

Indi

vidua

l gro

wth

and

deve

lopm

ent

Proj

ects

that

stim

ulat

e th

em

Ultim

ate

mul

titas

kers

Wor

k et

hic

Hard

wor

king

Plan

ners

Not t

eam

pla

yers

Attra

cted

to le

ader

ship

role

s

Self

relia

nt

Wha

tʼs im

porta

nt

Flex

ibilit

y

Need

to b

e as

ked

for t

heir

feed

back

To k

now

that

cho

ices

are

fund

amen

tally

so

und

and

prac

tical

Empo

werm

ent t

hrou

gh in

form

atio

n

Parti

cipat

ing

in w

orth

y ca

uses

Excit

men

t

Bein

g in

volve

d

Pref

er s

hort

term

com

mitt

men

tsQ

uick

fixe

sM

ore

time

for f

un

Opp

ortu

nity

for g

rowt

h

How

to c

omm

unica

te to

th

em

Info

rmat

ion

Plen

ty o

f it

Regu

lar &

ofte

n Ne

ed to

be

kept

in th

e lo

op

Imm

edia

te

Hone

st a

nd s

traig

ht fo

rwar

d emai

l and

inte

rnet

Prim

ary

com

mun

icatio

n m

ediu

m

Mul

timed

ia

face

-to-fa

ce

shor

t sou

nd b

ites

are

best

Wor

d-of

-mou

th fr

om p

eers

Socia

l eve

nts

Lang

uage

Info

rmal

Spea

k th

eir l

angu

age

Fran

k

Fun

Skep

tical

of m

oder

n ad

verti

sing

Mot

ivatio

nal

mes

sage

s

Drop

pr

eten

sions

an

d sp

eaks

in

a no

n-th

reat

enin

g wa

y

“Youʼre

diff

eren

t, we

resp

ect

that

”

“The

re a

re n

ot a

lot o

f rul

es

here

”

“Thi

s is

not a

form

al

esta

blish

men

t"

“Do

it yo

ur w

ay”

Gen

erat

ion

‘X’



Com

mun

icat

ion

acro

ss

Gen

erat

ions

: Y G

enak

a M

illen

nial

s

abou

t

1981

-199

7

Age:

14

to 2

8

Wat

ched

the

Gul

f war

on

TV

Born

into

the

tech

nolo

gica

l so

ciet

y

ʻClic

k an

d G

o” g

ener

atio

n

Ever

ybod

y ha

s Fa

cebo

ok

Cha

nge

is n

orm

al a

nd v

isua

l

Trai

ts

Hig

hly

entre

pren

euria

lʻC

an d

oʼ a

ttitu

de

Tech

nolo

gica

lly s

avvy

Belie

ve in

soc

ial m

edia

Inte

rnet

is th

eir p

layg

roun

d

Hig

h ci

vic

/ low

chu

rch

Wor

k et

hic

Donʼt

belie

ve in

bos

ses

Attra

cted

to o

rgan

isat

ions

who

se m

issi

ons

spea

k to

a

purp

ose

grea

ter t

han

the

botto

m li

ne

Team

pla

yers

Rec

ogni

se p

robl

ems

Wan

ts to

fix

them

Seek

s an

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voi

cem

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best

as

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tool

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them

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sage

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be w

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ther

br

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, cre

ativ

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”

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and

you

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m c

an m

ake

this

initi

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succ

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pond

wel

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Gen

erat

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‘Y’ o

r Mill

enni

als

GENERATIONS ACTIVITY

In small groups choose one generational group and discuss how you could apply the mind map information to 1) attract new members to your club, 2) maintain and motivate your current membership, 3) encourage existing members to take on executive roles within your club. It would be helpful to think about the following categories: medium, phrases / slogans / words, images, communication methods, programs, activities, or events you could offer etc. If time permits, repeat the exercise for another generational group. Is your approach to the second group different to the first?

NOTES:



My Decision Making Process

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Poor decisions come from: Insufficient gathering/review Inability to change course of action

GRADE

!


Decision Making

Documents

Advanced Club Leadership Training Workbook