Add/Remove Stolen Inventory/Demo Devices –Negative File Request

Version 1.1 2013 © Sprint Nextel. All Rights Reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Page 1

Add/Remove Stolen Inventory/Demo Devices – Negative File Request Last Revision: 04/01/13 (External)

Overview The Add/Remove Stolen Inventory/Devices – Negative File request form is to be used to report

stolen devices to prevent future activations.

This document outlines the following procedures: • Add inactive Dealer Owned inventory to the Negative file stolen during a burglary/robbery at

a Dealer location.

• Add Demo devices to the Negative File when stolen during a burglary/robbery at a Dealer

location.

• Remove recovered inventory and demo devices from the Negative File.

• IMPORTANT NOTE: This process will only add the devices to the Negative File so that the

devices cannot be activated on the network. Dealers should work with their local Police

Department to file the proper reports. Dealers should work with their insurance company to

recover any expenses, fees or costs incurred as a result of the theft.

IMPORTANT POLICY NOTES:

• All requests for Negative File Removals and Additions must be submitted by an Internal

Sprint Employee (DAE/ISM).

Terminology/Definitions DAE = Dealer Account Executive

ISM = Indirect Sales Manager

Additional Information If a customer is requesting to activate a phone or is bringing a phone in for repair, and

the phone is flagged lost/stolen and/or on the negative file. Customer may have

purchased on eBAY or Craigslist and was unaware the phone was reported as

lost/stolen. Advise the customer they must go back to their original point of purchase.

• Do NOT confiscate the phone.

• Do NOT ask for additional information (i.e., customer’s name)

• Do NOT obtain information from the phone (i.e., ESN/MEID/IMEI/MSN).

Process Steps Add Stolen Inventory to the Negative File

• Use this process to request inactive stolen Dealer Owned Inventory to the

Negative File

• Please note, do not use this process for stolen demo equipment. Refer to the section

titled ‘Add Stolen Demo Devices to the Negative File.’

Add/Remove Stolen Inventory/Demo Devices –Negative File Request

Version 1.1 2013 © Sprint Nextel. All Rights Reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Page 2

Add/Remove Stolen Inventory/Demo Devices - Negative File Request

Last Revision: 04/01/13 (External)

Add Stolen Inventory Devices to the Negative File

• Use this process to add stolen inventory devices to the Negative File

Step

Action

1. To add stolen inventory to the Negative File, Dealer should complete the

Add/Remove Stolen Inventory form.

Sales Portal > Library > Indirect Channel > Add/Remove Stolen

Inventory/Demo Devices – Negative File Request Form

2. Dealer should create an email, attach the Add/Remove Stolen

Inventory form and forward to DAE/ISM requesting to add stolen

inventory to the negative file.

Before submitting your request, please ensure the device information on

the form is complete. Missing information could delay your request.

3. DAE/ISM will notify Dealer when the request is complete. Notification

may take up to 2 business days.

Add Stolen Demo Devices to the Negative File • Use this process to add stolen demo devices to the Negative File.

Step

Action

1. To add stolen demo devices to the Negative File, Dealer should complete

the Add/Remove Stolen Demo Devices form.

Sales Portal > Library > Indirect Channel > Add/Remove Stolen

Inventory/Demo Devices – Negative File Request Form

2. Dealer should create an email, attach the Add/Remove Stolen Demo

Devices form and forward to DAE/ISM requesting to add stolen demo

devices to the negative file.

Before submitting your request, please ensure the device information is

complete. Missing information could delay your request.

3. DAE/ISM will notify Dealer when the request is complete. Notification

may take up to 1-2 business days.

Add/Remove Stolen Inventory/Demo Devices –Negative File Request

Version 1.1 2013 © Sprint Nextel. All Rights Reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Page 3

Add/Remove Stolen Inventory/Demo Devices - Negative File Request

Last Revision: 04/01/13 (External)

Remove Recovered Inventory from the Negative File • Use this process to remove recovered dealer owned inventory from the

Negative file.

Step

Action

1. To remove recovered inventory from the Negative File, Dealer should complete the Add/Remove Stolen Inventory form.

Sales Portal > Library > Indirect Channel > Add/Remove Stolen

Inventory/Demo Devices – Negative File Request Form

2. Dealer should create an email, attach the Add/Remove Stolen

Inventory form and forward to DAE/ISM requesting removal of the

recovered inventory from the Negative file.

Before submitting your request, please ensure the device information is

complete. Missing information could delay your request.

3. DAE/ISM will notify Dealer when the request is complete. Notification

may take up to 2 business days.

Remove Recovered Demo Devices from the Negative File • Use this process to remove recovered demo equipment from the Negative file.

Step

Action

1. To remove recovered demo devices from the Negative File, Dealer should complete the Add/Remove Stolen Demo Devices form.

Sales Portal > Library > Burglary/Theft > Add/Remove Stolen

Inventory/Demo Devices – Negative File Request Form

2. Dealer should create an email, attach the Add/Remove Stolen Demo

Devices form and forward to DAE/ISM requesting removal of recovered

demo devices from the negative file.

Before submitting your request, please ensure the device information is

complete. Missing information could delay your request.

3. DAE/ISM will notify Dealer when the request is complete. Notification may take up to 1-2 business days.