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This is the introductory lecture to the module on Active Listening.
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Module Four: Active Listening
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• Course Overview.
• Topic 1: Types of Listeners.
• Topic 2: Techniques for Active Listening.
• Topic 3: Distractions as Roadblocks to Effective Listening.
• Topic 4: Emotions as Roadblocks to Effective Listening.
• Topic 5: Speech as a Roadblock to Effective Listening.
The Importance of Listening
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Module Four: Active Listening
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• Listening effectively leads to:• New knowledge and experiences.
• Better communication.
• Strong relationships.
• Listening requires that you:• Give attention and concentration.
• Interpret intent and emotion.
• Open your mind.
• Understand point of view.
Benefits of Listening Effectively
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Listening effectively enables you to:
• Have a better understanding.
• Interpret correctly.
• Improve productivity and excellence.
Benefits of Listening Effectively
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Effective listening also helps you:
• Build stronger relationships.
• Collaborate more easily.
• Constantly learn.
• Be more innovative.
Module Four: Active Listening
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• Identify roadblocks and minimize
their impact.
• Improve your listening skills by:
• Identifying and minimizing
distractions.
• Managing your emotions.
• Avoiding speech that prevents
listening.
• Exceptional listeners:
• Communicate more effectively.
• Communicate at a deeper level.
