Accelerating Digital Transformation with Microsoft Pietro ¢  Accelerating Digital Transformation

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  • Accelerating Digital Transformation with Microsoft Business Applications

    Pietro Panepinto

    pietrop@Microsoft.com

    Castellanza, 10 Dicembre2019

    Microsoft Dynamics 365

    mailto:pietrop@Microsoft.com

  • Industries in TransitionIndustries in Transition

  • 10x

    Increase in worldwide

    data usage by 2025

    - IDC

    82% of organizations will invest in AI by 2020

    -Deloitte

    $1.29 trillion the IoT market size by 2020

    -IDC

  • Digital feedback loop

  • Digital feedback loop

  • Digital feedback loop

  • Microsoft cloud

    Intelligent business applications

    Productivity and collaboration

    Open, flexible, enterprise-grade cloud computing platform

    Microsoft 365

    Microsoft Azure

    Microsoft Dynamics 365

  • MODERN UNIFIED INTELLIGENT ADAPTABLE

    Power platform

    Power BI Flow PowerApps

    Commerce

    Service

    Operations

    Finance

    Sales

    Marketing

    Talent

    Microsoft Dynamics 365

  • Social

    Mixed reality

    Modular

    Mobile

    MODERN

    Transformed

    experiences across,

    mobile, social, mixed

    reality, and modular

    applications

  • customers

    products operations

    employees

  • The pressures on retailers aregrowing

    Customers desire unified experiences

    across channels

    Companies with

    omnichannel customer

    engagement strategies

    retain approx. 89% of

    their customers

    Mobile is becoming a main purchasing tool

    34% of shoppers

    say that their mobile

    phone will become

    their main

    purchasing tool

    Customers are more informed about products

    than employees

    61% of retail store

    managers believe that

    shoppers are better

    connected to product

    information than

    in-store associates

    Online sales have overtaken brick and

    mortar stores

    Shoppers made 51%

    of their purchases on

    the web last year

    Personalization is expected at all touch points

    47% of digital

    customers desire a

    consistent

    personalized shopping

    experience from one

    channel to the next

  • A new approach is required, onethat:

    Strengthens strategic

    planning and merchandising

    Omnichannel analytics

    Integrates supply

    chain management Unifies business

    processes across channels

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    Social Call

    Center

    Employee App

    My tasks

    Inventory

    Welcome Orders

    Simplifies daily

    store operations

    Fosters brand loyalty with

    omni-channel customer experiences

    Tap to viewproducts

    Empowers employees to

    provide outstanding service

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    SocialStores

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    0KioskCat0alogWeb Call

    Cent1er

    Unify business processes across channels

    Deliver a modern customer journey

    ORDER PICKUP

    Simplify daily

    store operations

    Empower employees to provide

    outstanding service

    Employee App

    Recommend

    CUSTOMER

    HISTORY

    $

    Blue

    Green

    White

    20% OFF

    NEW!

    INTERACTIVE

    KIOSK

    Foster brand loyalty

    with omni-channel

    customer experiences

    Retail App

    In-stock

    PICK UP IN STORE WISH LIST

    CHAT

    Strengthen strategic planning andmerchandising

    Sales by channel

    Pricing

    Attributes

    Assortments

    Integrate supply chain management

  • Speaker Name

  • @Fabrikam Love the

    spring collection!

    Foster brand loyalty with omni-channel customer experiences

    Deliver frictionless experiences across physical and digital channels

    Improve customer satisfaction with seamless cross-channel transactions

    Increase conversion rates with personalized engagement

    PICK UP

    Conversion Rates

    PICK UP IN STORE

    In-stock

    Tops Skirts

    Jeans Shoes

  • Empower employees to provide outstanding service

    Access information anywhere and expedite checkouts with mobile POS

    Strengthen clienteling by accessing customer history within POS devices

    Cross-sell and upsell based on intelligent product recommendations

    Wish list

    CUSTOMER HISTORY

    Recommend

  • Simplify daily store operations

    Easily manage shifts, reports, inventory and more in a single app

    Boost employee productivity with role-tailored layouts

    Promote collaboration with easy-to-use mobile and social tools

    Schedule

    Payroll

    Orders

    Welcome

    Sales

    Associate

    My tasks

    Inventory Skype

    Skype

  • Strengthen strategic planning and merchandising

    Optimize strategy and cost

    with cross-channel analytics

    Ensure the right products appear

    at the right stores at the right time

    Maximize profitability by predicting

    optimal pricing and promotions

    Sales by region

    Pricing

    Attributes

    Assortments

    Sales by channel

    Demand

    increasing

    Requires restocking

  • Integrate supply chain management

    Build a more cost-effective, collaborative supply chain

    Deliver the stock customers want, when they want it

    Effortlessly maintain optimal inventory levels

  • Unify business processes acrosschannels

    Easily standardize product and pricing information across channels

    Gain a holistic understanding of customer activity across channels

    Increase marketing ROI by directly comparing sales across channels

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    0 0 0 01 Social

    WebStores

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    Mobile

    1 Ca0ll0

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    KioskCatalog

    Pricing

    Attributes

    Assortments

    Sales by channel Customer Profile

  • Microsoft Dynamics 365 Enterpriseedition

  • remove barriers,

    unleash organizations

    Microsoft Dynamics 365

  • Q&A

  • © Copyright Microsoft Corporation. All rights reserved.

    GRAZIE!