Abdul Azeez Kareem CV

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  • ABDUL AZEEZ KAREEM

    Sales & Customer Service

    Mobile: +97152-9359227 E-mail: azeez.arsh@gmail.com

    OBJECTIVE

    To pursue a challenging career within a well reputed organization that will fully exploit my education and

    previous professional experience and where I can participate in team work to achieve a common goal by taking

    initiative and responsibility.

    ORGANIZATIONAL EXPERIENCE

    Working as Associate with ADCB (UAE). Oct 2013 Till date

    Worked as Web Agent with RAK BANK (UAE). March 2011 July 2013

    Worked as Executive with TRANS GENEZ SOLUTIONS (INDIA). May 2009 Feb 2011

    Worked as Field sales Executive with Prateek capital (INDIA). March 2006 March 2009

    JOB RESPONSIBILITIES

    Abu Dhabi Commercial Bank (ADCB) Dubai:

    Telemarketing acquisition dept: provides customer service to the existings &

    New to bank customers by sourcing multi products..

    Convincing customers over the phone get the ducuments picked thru field executive.

    Guide customers on various Alternate products to meet their banking needs,judging customers requirement by

    offering them a best product with all requirements..

    Cross Sell all products to the customers with complete informaton & documentations.

    Taking ownership until customer gets approval and keep updating about his product status within the TAT

    Coordinate with all relevant departments until customers product icationss approved.

    Interface with appropriate departments for prompt and accurate service to customers.

    Advanced in diffusing customer concerns and decisive in determining appropriate solutions.

    Consistently maintained 100 percent quality and Production.

    mailto:azeez.arsh@gmail.com

  • RAK BANK:

    Following up with existing clients for the renewal of their motor insurance policies responding to incoming email

    and phone enquiries.

    Making fresh contacts through calls for the motor insurance policies Maintaining and developing relationships with

    existing customers in person and via telephone calls and emails.

    Handling the Customers on the Web Chat and doing the multitasking Job as well as gaining a clear understanding

    of customers businesses and requirements.

    Callenging any objections with a view to getting the customer to buy & advising on forthcoming product

    developments and discussing special promotions.

    TRANS GENEZ SOLUTIONS & ENGINEERING PVT LTD:

    Attending fresh calls of the clients who have Debts.

    Forwarding information to the concern department to Sterling Green (Manchester (UK).

    Handling Quires of the clients Provide effective and timely resolution of a range of customer inquiries.

    Accepted assignments with an open, cooperative, positive and team-oriented attitude.

    PRATEEK CAPITAL SERVICES PVT LTD:

    Interacting with the clients for Credit Cards (ICICI BANK).

    Forwarding information regarding new upcoming offers & schemes..

    Closing sales & Rapport building.

    Selling the benefits of new products and up-selling existing products.

    Ability to identify and qualify leads.

    Overcoming objections.

    WORKSHOPS ATTENDED

    Soft skills, Customer Service and Quality training.

    Leadership skills, mentoring and Selling skills.

    EDUCATIONAL QUALIFICATION

    BACHELOR OF COMMERCE(B.com) Bangalore University.

    COMPUTER LITERACY

    Operating Systems: Windows XP, Vista & Windows 7.

    Microsoft Office 2003 / 2007 / 2010 ( sound proficiency in Word, Excel and PowerPoint).

  • CAREER SUMMARY

    An executive with almost 8 Plus years of progressive experience in Customer Service, Sales and

    Marketing and in banking with leading companies and banks.

    High levels of self-motivation, Personal integrity that ensures that every job is handled with

    honesty to the complete satisfaction of seniors and managers.

    Versatile and flexible team player with Go-getter attitude with an ability to easily grasp new ideas,

    concepts, methods and techniques.

    Extensive computer experience with a working knowledge of Word, Excel, PowerPoint, CRM, Finn-one,

    Finacle etc.

    Proficient in MIS reporting with good verbal and written communication skills.

    PERSONAL INFORMATION

    Name : Abdul Azeez Kareem

    Father Name : Abdul kareem

    Date Of Birth : 13-Aug-88

    Nationality : Indian

    Languages : English, Hindi, Urdu,

    Passport No : H5364284

    Marital Status : Married

    UAE Driving license : 1914209 (Car : Yes)

    REFERENCES

    Available upon request.

    I hereby declare that all the above mentioned details are true and correct to the best of my

    knowledge.

    (Abdul Azeez kareem)