ABC UP Skills for Work Workbook 5 Teamwork 2019-06-12آ  Teamwork 1 What is teamwork? Teamwork is an

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  • Teamwork

    Founding Sponsor

  • Teamwork

    When you have these skills, you have the foundation you need to work well with others—at work, at home, and in your community. That’s part of why employers are looking for people with strong soft skills!

    The ability to work well as part of a team is a very important skill.

    In this workshop, we will explore why teamwork is important and how to be a good team player. We will look at how to handle conflict with your coworkers. We’ll also talk about how you can improve your teamwork skills.

    For more information on soft skills, check out

    Welcome to UP Skills for Work!

    This workshop

    The program helps you build your soft skills, which include:

    • motivation • attitude • accountability

    • presentation • teamwork • time management

    • adaptability • stress management • confidence

    Soft skills are ways of acting or thinking that make it easier to work well with other people. Sometimes they’re called “people skills.”

    Partners in development of UP Skills for Work:

  • Teamwork

    What is teamwork? Teamwork is an important skill in almost any job.

    On a soccer team, each player has a role. One person kicks the ball into the net, but the whole team, working together, makes that goal possible.

    At work, when everyone is a good team player, the work gets done better and faster. The job is also more enjoyable, because people respect and support each other.

    People with strong teamwork skills:

    Can you think of anything else to add to this list?

    • What does teamwork mean to you? • Have you ever worked in a place where you had a good

    team? What impact did good teammates have on you and the job?

    • What can bosses, coaches or teachers do to encourage good teamwork?

    Teamwork is working well with other people. It’s also about treating people kindly.

    Let’s talk about it

    • take responsibility for finishing their work • cooperate with and help others to get the job done • think about the whole team’s job, not just their own • treat everyone with respect • focus on solving problems, instead of placing blame

  • 2


    Getting started How are your teamwork skills? Thinking about it honestly will help you discover what your strengths are, and where there is room for improvement.

    For the chart below, think of your most recent jobs or other situations where you worked with a group of people.

    For each skill listed below, give yourself a rating from 1 to 5.

    5 = I am good at this. Co-workers can count on this behaviour from me.

    4 = I am pretty good at this. I demonstrate this skill most of the time.

    3 = I’m average – not great, but not bad either.

    2 = I try, but it’s a challenge for me.

    1 = This one is definitely not my strong point.

    Reliability I can be counted on to get the job done and do what I say I will do.

    Cooperation I pitch in to help others, share information and knowledge, and look out for co-workers as well as myself.

    Communication I listen with respect, share my ideas, and try to resolve conflicts.

    Flexibility I can adapt when changes or new plans arise.

    Commitment I give my best effort and see the job through.

    Respect I am polite and considerate to all co-workers. I respect everyone’s role.

    Problem-solving I focus on solutions, rather than finding fault or placing the blame on others.

    1 2 3 4 5

    1 2 3 4 5

    1 2 3 4 5

    1 2 3 4 5

    1 2 3 4 5

    1 2 3 4 5

    1 2 3 4 5

  • Teamwork

    Warm-up Castaways

    For this activity, form a team of 3-6 people.

    Castaways: How did it go?

    Come back together, and discuss:

    • Were you able to agree on your three items?

    • Did everyone in the group have a chance to speak?

    • If there were disagreements, how did you resolve them?

    Your task:

    Imagine your team is left on a small desert island for one week. Your team is only allowed to bring 3 items to help you survive.The island has a spring with fresh water, and plenty of plant and animal life.

    • You have 10 minutes to decide as a group what to bring.

    • Share your list with the other group(s). Why did you choose each item?

    A place for your notes:

  • 4


    Teams need all kinds of people Everyone has their own work style. It can feel easiest to work with people who think like you. But that might not make for the best team.

    • Some people are good at keeping things organized and making sure things get done on time.

    • Some people are full of creative ideas and ways to improve things.

    • Some people are hard workers who focus on getting things done.

    • Some people are good at communicating and bringing people together.

    Can you see how each of these skills brings something valuable to a team? Which of the skills do you feel is your strongest?

    Of course, we aren’t just one thing or another. We can take on more than one role at a time!

    A place for your notes:

  • Teamwork

    Trust When you think of being trustworthy at work, what comes to mind? Is it:

    Trust and being trustworthy is an important part of teamwork too.

    • being honest with others when we make mistakes • doing our work even when the boss isn’t there

    Meet Charles Charles is a fry cook in a busy restaurant. He wants to impress the owner and get ahead. One night everything seems to go wrong. Charles doesn’t want to get blamed, so he loudly points out everyone else’s mistakes even though he has made mistakes of his own. The prep staff didn’t make enough salad. The server got an order wrong. The last shift didn’t clean the grill properly.

    • How do you think Charles came across to his co-workers? • Do you think they trust him? • How else could Charles have responded to show good


    A place for your notes:

  • 6


    Meet Serena Serena works at a car dealership. She drives a shuttle van, taking customers home when their car is being serviced.

    She drops off the last customer of the day and then reverses out of the driveway. But she turns a corner too sharply and hits an iron railing at the front of the property. The rear tail- light gets broken and the fender is scratched.

    Serena is afraid to tell her boss that she made a driving mistake. What will happen? Will she be fired? She could just park it on the lot and pretend nothing happened. With so many different drivers, maybe no one would know it was her fault the light broke.

    What would you say to Serena if she asked for your advice?

    A place for your notes:

  • Teamwork

    • What do you look for in a co-worker to know you can trust them?

    • How do you build trust with your employer/boss?

    Write some examples of each in the table below.

    Let’s talk about it


    Looks like this

    Sounds like this

    A place for your notes:

  • 8


    Let’s talk about conflict At work or at home, some conflict is normal. It’s not pleasant, but it’s not always a bad thing.

    Conflict is a sign that there is a problem that needs fixing. If you can focus on solving the problem rather than just being mad at the other person, then a good outcome is often possible.

    Conflict resolution is a way of dealing with conflict. It looks at everyone’s concerns and tries to find a solution that works for everyone.

    A place for your notes:

  • Teamwork

    What’s your conflict style? Leah believes in speaking up for herself. When somebody annoys her or does something wrong, no matter how small, she is quick to confront them. “It’s better that I deal with it now, before it grows into a bigger problem,” she says.

    • What is good about Leah’s approach? • What might cause problems? • Is this good teamwork?

    Stefan likes to keep things friendly at work and avoids conflict. He usually keeps quiet about things that bother him, even when they are quite serious. “I’d rather get along with my co- workers,” he says. “I don’t want to make trouble for people.”

    • What might be good about Stefan’s approach? • What might cause problems? • Is this good teamwork?

    A place for your notes:

  • 10


    Practicing what we learned

    Meet Minh and John

    Minh and John work at a bulk store. Minh works at the cash, while John’s job is to keep the bins clean and stocked.

    One morning John has a lot of restocking to do. He asks Minh to help.

    “That’s your job!” says Minh. “My job is to be ready when customers want to pay.”