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Aaron Buckley
12 Canvasback Ridge, Waterford, NY 12188 (518) 928-8009
Relentless problem solver and ability to break down complex problems Proven ability to troubleshoot technical issues and effectively communicate solutions to clients Known for handling large quantities of statistical data and converting it into actionable results
EducationSiena College - Loudonville, NY
B.S. Management GPA: 3.41 Dean’s List: Fall 2013, Spring 2015
EmploymentClient Support Representative at 3M Health Information Systems, Troy, NY September 2015 - Present
Designed interactive reports and dashboards with Business Intelligence tool (MicroStrategy)
Solved reported issues by walking customers through complex errors to provide a resolution
Provided quality assurance by combining analytical aptitude and knowledge of SQL to ensure data is ready to be available for our clients
Managed internal and external user accounts, including resolving application errors, unlocking accounts, monitoring access, and troubleshooting login difficulties
Business Analyst at Effective Coverage LLC, Albany, NY November 2014 –September 2015 Analyzed market share and data on competitors Determined the risks of various insurance policies Assisted with strategic planning to increase revenues Provided superior customer service and managed rates
Marketing Intern at Cengage Learning, Clifton Park, NY June 2014 – September 2014 Provided solutions to customers’ needs through matching key products Developed innovative campaigns designed to increase product exposure Utilized industry critical marketing research tools and competitor data to establish and continue
ongoing client relationships
Computer and Analytical Skills Proficient: Microsoft Access, Excel, Outlook, PowerPoint, SQL Server, Word Completed Analytical Coursework: Microsoft Excel - Advanced Formulas and Functions, Advanced
Query Tools and Techniques for SQL, Intro to SQL Server Reporting Services, R – Exploratory Data Analysis, Operations Management, Managerial Finance, Research Methods, Statistics, Calculus
