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“A traveller’s journey begins not at the destination or on the plane, but at the airport.”
Mr Lim Kim Choon Director-General and Chief Executive OfficerCivil Aviation Authority of Singapore
3TerminalsSingapore Changi Airport
1 Exciting Journey
with the World’s Best Airport
Increase your global brand presence
Usher the world into your shop
Be a part of Singapore Changi Airport
Take Off to Greater Heights
Count On Changi
Enjoy The Experience
Flying Colours
Pioneering Moments
Terminal 1
Terminal 2
Terminal 3
Runway to Success
Soaring Together
Overview of Singapore Changi Airport
Contact Us
Contents 4
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Singapore Changi Airport is acclaimed as one of the best airports in the world, with over
260 awards under its belt. Since its inception with Terminal 1 in 1981, the airport has played
a pivotal role in the economic development of Singapore, winning the country an eminent
position on the global aviation map.
With the recent addition of Terminal 3, Changi Airport has expanded its operations to
support the steady growth in passenger traffic and connectivity. A destination in itself,
Changi Airport is well known for its trademark comfort and efficiency. From duty-free
shopping to dining and more, the airport’s diverse range of facilities and services surprises
even the most sophisticated modern-day air passengers.
Changi Airport strives to create a pleasant and memorable experience for passengers and
business partners alike. No detail is considered too small and no concept deemed too
ambitious in the airport’s ongoing efforts to remain the finest in the world.
Come Enjoy the Changi Experience - let your business take flight with us today.
with Singapore Changi AirportTake off to Greater Heights
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Count on ChangiAs a leading global air hub, Singapore Changi Airport’s excellent
connectivity and high passenger traffic guarantee a captive market
of high net-worth international consumers.
More than 4,300 flights per week
36.7 million passengers in 2007
More than 100,000 passengers per day
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Over 80 airlines flying to 188 cities in 59 countries worldwide
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Total concession sales per year
Total sales includes Retail, F&B and Services of Terminal 1, 2 and Budget Terminal.
2003 2004 2005 2006 2007
S$1.5 billion
S$1 billion
S$0.5 billion
Total floor area of shops in Changi Airport (T1 after upgrading, T2 & T3)
F&B 26%
Retail 36%
Services 39%
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Currently ranked fourth
highest in the world for
airport concession sales*,
Singapore Changi Airport is
set to grow with our business
partners in tandem with the
steady global expansion
of the duty free and travel
retail sector.
*Source: Generation Research, 2006
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Singapore Changi Airport is both a journey and a destination. Beyond its warm hospitality and world-class
service, Changi promises a unique and memorable experience for all travellers.
From the smooth and hassle-free clearance and great shopping and dining at Changi Airport Shopping City,
to thematic events, free internet access, lush gardens and our wide array of relaxation facilities, all details
are carefully put in place to ensure that we attend to the comfort and diverse needs of our passengers.
That is what the Changi Experience is all about - unforgettably exciting, vibrant and always enjoyable.
Enjoy the experience
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Best Duty-Free Shopping Skytrax World Airport Survey 2007
Best Airport in the World Business Traveller UK (Awarded 20 times since 1988)
Airport Authority in Asia / Pacific with the Most Supportive Approach to Travel Retail Raven Fox Awards for Travel-Retail in Asia/Pacific (Awarded 9 times from 1998 to 2004, 2006 and 2007)
At Singapore Changi Airport, we understand that your business constantly evolves and moves at a fast
pace. This is why we maintain open communication channels and close links with our business partners, so
we can understand your wants and needs.
The close partnership with all our retail, F&B and service concessionaires is our winning formula, securing
for Changi Airport more than 260 prestigious awards and accolades over the years.
Whether you are a traveller, or our business partner, you can expect only the best at Changi Airport.
Flying colours
Best Airport Duty-Free in the World Business Traveller Asia Pacific (Awarded 10 times from 1998 to 2007)
Airport Authority with the Most Supportive Approach in Travel RetailRaven Fox Global Travel Retail Award (Awarded 3 times from 2006 to 2008)
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Hard Rock Cafe
First International Airport Outlet in the World
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Launch of Bombay Sapphire Revelation
With only five bottles in the world – each costing USD200,000 – Singapore Changi Airport is indeed
privileged to be the first airport in the world to launch this exclusive collectible.
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FIFA Official Store®
First Retail Concept Store in the World
istudio-Apple Premium Reseller Store
First Airport Retail Concept in the World
Guylian Belgium Chocolate Café
First Outlet outside Belgium
Victoria’s Secret Beauty Range, Becca & Benefit
First Asian Airport to launch these brands
Pioneering momentsSingapore Changi Airport is honoured to underpin several landmark beginnings,
with various brands launching their maiden airport operations and exclusive
products in Singapore, Asia and the world.
At the forefront of travel retail, Changi Airport has introduced novel concepts
such as Vertu’s first airport boutique in South East Asia, Ferrari’s first airport
concept store outside Europe, and Sony Style’s first airport retail concept in the
world, among many distinguished others.
Singapore Changi Airport’s very first terminal
commenced its upgrading works in May 2008.
Estimated to cost S$500 million, the works will breathe
new life into this homely 27-year-old terminal that
Singaporeans and travellers alike have come to love
and associate with familiarity.
Conceptualised as Changi Airport’s very own “Tropical
City”, Terminal 1 will have its exterior façade, Departure
Kerbside, Departure Check-in Hall, Departure Transit
Mall and Arrival Hall face-lifted. The works will refurbish
the terminal’s interior design and finishes, as well as
improve passenger flow at key areas.
Come 2011, travellers can look forward to interesting
new architectural features in the refurbished terminal.
Glass and steel add a touch of modern sophistication
to the tropical setting of lush foliage and timber
accents, while maintaining the original warmth and
welcoming ambience of the terminal. The rejuvenated
terminal will also boast spacious aisles and more floor
area to expand the shopping and dining offerings,
becoming yet another perfect retail environment in
Changi Airport.Terminal 16
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Terminal 2 has its own distinctive features and unique
selling points. The clever integration of landscape
and relaxation areas with the shopping and dining
spaces creates a cosy and stress-free environment for
passengers to browse and buy in comfort.
With a large variety of shopping and dining outlets,
passengers can indulge in hours of shopping and
dining before they depart. Specialty shops such as
Mercedes Benz and RAOUL offer wide selections of
premium merchandise that make for excellent gifts
to bring home. The terminal also offers a host of
comprehensive entertainment and leisure facilities to
delight even the most exacting passengers. With an
Entertainment Deck offering the latest computer games,
a mini movie theatre, a Family Zone, children’s play area
and enchanting theme gardens, Terminal 2 is an oasis
of pleasure and enjoyment for all passengers.
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Terminal
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Hailed as a mall within a terminal, Terminal 3 is truly
a multi-dimensional shopping paradise that boasts
an avant-garde design. To name a few, the skylights
with louvres that allows natural light into the building
and the 300m-long Green Wall are some distinctive
features that create the soothing ambience
characteristic of Terminal 3.
The glass façades and single shopping street allow
passengers, meeters and greeters unobstructed
views of the mall, providing maximum visibility and
exposure for brands and operators at both the transit
and public shopping zones.
With its large retail space, strategic layout and
unique ambience, Terminal 3 is the ideal location for
any flagship store.
Terminal
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Here at Singapore Changi Airport, visitors do not need to travel in order to enjoy the airport’s
complete shopping and dining experience.
Easily accessible from the MRT, basement car parks and bus bays, B2 Mall @ T3 (Basement 2)
appeals to just about everyone, with its wide array of casual shopping and dining options. Visitors
can also shop and dine in the exclusive mix of shops and eateries at 3-Top (Level 3 & 4), while
enjoying a wonderful view of planes taking off and landing.
With the great variety of cuisine offered at Terminal 3’s public mall, food lovers will be spoilt for
choice. After savouring a hearty meal, visitors can also look forward to indulging in
some retail therapy.
Businesses can thus reach out to the large pool of locals, meeters and greeters at the airport’s
public shopping areas, in addition to the steady flow of passengers in transit.
You don’t have to fly to buy
23“T3: Latest hot spot for mall-loving families…”Source: The Straits Times, March 2008
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“We came back to Changi Airport mainly because of its efficiency, professionalism and commercial outlook. Changi Airport is the airport we always wanted to be in.”
Mr Anthony ChyeExecutive DirectorGassan Diamonds (Singapore) Pte Ltd
Runway to Success
“Every year the number of passengers passing through Changi Airport is increasing, and there’s diversity in the spending power of this consumer market that businesses can tap into.
In my view, it is the overall convenience of the design of the airport, the efficiency of the people and the ease of the various processes, which make Changi Airport a unique experience in totality.”
Mr Bharat Bhushan SoodDirectorHarilela Hospitality Pte Ltd
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“It has been a great journey here at Changi Airport. We’ve built excellent relations as we blend into each other’s needs – HMS Host brings in innovative concepts to enhance the Changi Experience, and in turn Changi Airport provides us with good marketing and communications support. It is our business’ gateway to the world.”
Ms Chang Yean LingGeneral Manager HMS Host Singapore Pte Ltd
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“In terms of volume, we’ve definitely seen growth from month to month. This is helped by the fact that Singapore is a key destination for business customers and tourists alike. In addition to the vast array of product offerings, Changi Airport has put forth considerable efforts to make the ambience and retail environment a top-notch one for our customers.”
Mr Keith TamGeneral ManagerDFS Venture Singapore (Pte) Limited
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Singapore Changi Airport is committed to extend full
support to our partners in their business journeys with us.
Through our Quality Service Management Programme, we
provide exceptional training and incentives for tenants’
staff, as demonstrated in the exemplary customer service
within the airport. 28
SoaringTogether
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From marketing collaterals to on-ground promotional signages, Singapore Changi Airport provides innovative publicity strategies to drive traffic to its shops and dining outlets.
Marketing Publications
Changi Class
With a circulation of 80,000, this monthly magazine is distributed throughout the three
terminals. It introduces the shops and dining outlets at Singapore Changi Airport, and
features the best buys and latest merchandise, as well as the airport’s comprehensive range
of facilities.
Shopping City Guide
This handy guide is available on dedicated racks throughout the airport. In English, Mandarin
and Japanese versions, this guide features thematic articles on how travellers may shop,
dine and enjoy in Changi Airport.
Early Check-in Guide
Available at all leading hotels and Singapore Tourism Board Visitors Centres, this guide
encourages travellers to check in at the airport earlier to enjoy the various shopping and
dining offerings before departing Singapore.
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Shopping Promotion to celebrate the opening of T3 operations
Sales Promotions and Events
Singapore Changi Airport regularly organises exciting events, fairs and promotions
where passengers can purchase the latest products, immerse in the festive mood,
and engage in interactive activities. Such events heighten the buzz and excitement
in the airport, while generating incremental sales for our tenants.
Highly effective marketing campaigns and activities are held on an ongoing basis to encourage customer spending.
Digital Connection (Annual I.T. and Electronics Fair) Christmas Extravaganza
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Overview of Singapore Changi Airport
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Transit Area
Terminal F&B
Retail
F&B
Number of outlets: Transit 24 Public 19
Floor area of outlets:Transit 2,899 sqm Public 4,782 sqm
SERVICES
Number of outlets:Transit 10 Public 13
Floor area of outlets:Transit 4,069 sqm Public 1,688 sqm
RETAIL
Number of outlets:Transit 61 Public 16
Floor area of outlets:Transit 8,729 sqm Public 662 sqm
TERMINAL 2 OVERVIEW (Transit & Public)
Number of outlets: 143
Floor area of outlets: 22,829 sqm
Level 3
Level 2
Levels 1, 2 & 3
Public Area
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Public Area
3-Top, Levels 3 & 4
Terminal
Transit Area
Level 3
Level 2
TERMINAL 3 OVERVIEW (Transit & Public)
Number of outlets: 173
Floor area of outlets: 42,866 sqm
F&B (Transit)
Number of outlets:Transit 25
Floor area of outlets:Transit 3,311 sqm
RETAIL (Transit)
Number of outlets:Transit 57
Floor area of outlets:Transit 8,391 sqm
SERVICES (Transit)
Number of outlets:Transit 9
Floor area of outlets:Transit 4,062 sqm
F&B
Retail 34
Terminal
F&B (Public)
Number of outlets:Public 22
Floor area of outlets:Public 5,662 sqm
RETAIL (Public)
Number of outlets:Public 43
Floor area of outlets:Public 3,190 sqm
SERVICES (Public)
Number of outlets:Public 17
Floor area of outlets:Public 18,251 sqm
Level 2
Level 1
B2 Mall @ T3, Basement 2
Public Area
F&B
Retail
Public Area Arrival Lounge
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Contact UsFor leasing opportunities, please contact the following:
Retail: Mrs Chandra Mahtani
F&B and Services: Ms Chan Yien Mei
Visit our website
changiairport.com
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All information is correct at time of print (May 2008). Copyright © Civil Aviation Authority of Singapore 2008. All rights reserved.
changiairport.com
