A STUDY ON EMPLOYEES JOB SATISFACTION IN EMAMI LIMITED, PUDUCHERRYSUMMER PROJECT REPORTSubmitted by
S.SIVAPRIYA REGISTER NO: 27348343Under The Guidance Of
Mrs. K.VIDHYA, MBA,M.PHILFaculty, Department Of Management Studies in partial fulfillment for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION DEPARTMENT OF MANAGEMENT STUDIES SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE PONDICHERRY UNIVERSITY PUDUCHERRYSeptember 2007
SRI MANAKULA VINAYAGAR ENGINEERING COLLEGEMADAGADIPET PUDUCHERRY
DEPARTMENT OF MANAGEMENT STUDIESBONAFIDE CERTIFICATEThis to certify that the project work entitled A STUDY ON EMPLOYEES JOB SATISFACTION IN EMAMI LIMITED, PUDUCHERRY is a bonafide work done by S.SIVAPRIYA [ REGISTER NO: 27348343 ] in partial fulfillment of the requirement for the award of Master of Business Administration by Pondicherry University during the academic year 2007 2008.
HEAD OF DEPARTMENT
Submitted for Viva-Voce Examination held onEXTERNAL EXAMINER 1. 2.
LIST OF CHARTS
TABLE NO. 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 Experience of respondent
PAGE NO. 17 18 18 20 21 22 23 24 25 26 27 28 29
Level of satisfaction of salary Classification based on monetary benefits Employees opinion about pay and performance Employees opinion about workload Employees opinion about their job security Classification based on feedback from their superior Classification based on relationship with peers Classification based on adequate training Classification based on working environment Respondents opinion whether their ideas& opinions are taken into consideration Respondents opinion about adequate resources in the organization Respondents opinion about opportunity for advancement
5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22
Experience of respondent Level of satisfaction of salary Classification based on monetary benefits Employees opinion about pay and performance Employees opinion about workload Employees opinion about their job security Classification based on feedback from their superior Classification based on relationship with peers Classification based on adequate training Classification based on satisfaction of working environment Respondents opinion whether their ideas& opinions are taken into consideration Respondents opinion about adequate resources in the organization Respondents opinion about opportunity for advancement Analysis of employees opinion regarding qualification of employees and monetary benefit given Expected count Chi-square table Analysis of employees opinion regarding level of workload and satisfaction of salary Expected count Chi-square table Analysis of employees opinion regarding years of experience and level of communication with their supervisor Expected count Chi-square table
17 18 19 20 21 22 23 24 25 26 27 28 29 30 30 31 32 32 33 34 34 35
LIST OF TABLES
TABLE OF CONTENT
LIST OF TABLES LIST OF CHARTS PAGE NO. 1 8 14 15 17 36 38 39
CHAPTER1 2 3 4 5 6 7 8
TITLE INTRODUCTION REVIEW OF LITERATURE OBJECTIVES OF THE STUDY RESEARCH METHODOLOGY DATA ANALYSIS AND INTERPRETATION FINDINGS, SUGGESTIONS AND RECOMMENDATIONS OF THE STUDY CONCLUSION LIMITATION OF THE STUDY AND SCOPE FOR FURTHER STUDY
ANNEXURES 1. QUESTIONNAIRE 2. BIBLIOGRAPHY
ACKNOWLEDGEMENT The successful completion of any task would be incomplete without mentioning the names of persons who helped to make it possible. I take this opportunity to express my gratitude in few words and respect to all those who helped me for the completion of this summer project Iam extremely grateful to Our Principal Dr. V.S.K. Vengatachalapathy to
provide necessary and essential facilities to do this project report. I express our sincere thanks and deep sense of gratitude to our Head of Department Mr.S.Jayakumar, Department of management studies for providing me with a an opportunity to study and to do this report. I express a deep sense of gratitude to my guide Mrs. K.Vidhya,Faculty, Department of management studies, for her encouragement, support and guidance to complete this project work successfully. I convey my heartiest thanks to Mr. T. R. Rajan, General manager, Emami limited, Puducherry, who kindly granted permission to do this project report in his esteemed organization. Finally, I express our sincere thanks and deep sense of gratitude to my parents and friends for giving timely advice in all the ways and in all aspects for doing the project.
A STUDY ON EMPLOYEES JOB SATISFACTION IN EMAMI LIMITED is used to study the job satisfaction level of the employees in the organization and various factor involved in that. The data were collected from both primary and secondary sources. The primary data is collected from various and employees in Emami limited through questionnaire. And I
chose 100 as my sample. The secondary data were collected from various journals, magazines, articles, various sites and company records. The main objective of my study is to analyze the factors that are used to improve ones job satisfaction level. The study infers that most of the employees are satisfied with their job and also various benefits given by the organization.
CHAPTER-1 COMPANY PROFILEHISTORY OF THE COMPANY Emami was started in 1974 due to efforts of SHRI RADHE SHYAM AGARWAL and SHRI. RADHE SHYAM GOENKA who was fuelled by zeal to succeed a business ventures. They found a company to manufacture and market the cosmetics and toiletries.
Encouraged by success in cosmetics emami entered into paper, engineering, plastic, ayurvedic medicines. From a single company, emami through take over, the most significant being the acquisition of himani ltd speedily grew into the new successful emami group of companies. Emami has already opened offices and trades representatives in many parts of the world, is actively engaged in sealing joint ventures in tough profit areas with renowned profit nations. Emami limited companys products have retained their image in the market through good quality, attractive packaging and producing goods that are according to consumer needs. The power brands of emami Ltd like navaratna oil, fast relief, boroplus Antiseptic cream, menthoplus pain balm, etc., have retained their market for maintaining the standard level of quality. The success of the business will be in the hands of the quality control department of the concerned enterprises. EMAMI LIMITED- UNIT AND ITS OTHER BRANCHES Manufacturing unit:The following are the four manufacturing unit of Emami ltd. 1. Mettupalayam Pondicherry. 2. B.T-Road-Kolkata 3. Amingaon Guwahati
STUDY UNITEmami limited is located at mettupalayam industrial estate in Pondicherry. It is about 5 km from Pondicherry. Company Address-
UNIT-1 CS 46 and 47 Pipdic industrial estate. Metupalayam. Pondicherry 605009. UNIT 2 A 83 Pipdic industrial estate Mettupalayam Pondicherry 605 009. UNIT 3 A 24 and 25 Pipdic industrial estate, Mettupalayam. Pondicherry 605 009. UNIT-4 A 129 Pipdic Industrial Estates Mettupalayam. Pondicherry 605 009. EMAMI COMPANY PRODUCTS: Emami range of products are more than 20 products and is spread across the various products categories of personal, beauty and health care segments resulting in product visibility and brand recall. The companys products are sold under the Emami and himani brands. EMAMI: 1) Beauty secrets by madhuri a. Cream b. Talcum powder
c. Shampoo d. Three-in-one oil. 2) Golden beauty superfine talc. 3) Shadi palace sandalwood talc. 4) Herbal Glycerin soap. 5) Mentho plus balm. 6) Naturally fair. a. Herbal fairness talc. b. Cream Cold cream. Intensive fairness cream with pearls. 7) Odisi talc a. Red orchid. b. Wild flowers fragrance. c. Royal sandal. 8) Sprit of man a. Passion wood After shave lotion. Shaving cream. After shave lotion. Shaving cream.
b. Wild forest
9) Vanishing cream 10) Classic Elegance (Blue moon/fiery red) 11) Habit toothpaste Neem Fluoride Gel Nirog Dant Powder lal.
12) All days beauty cream. 13) Fair and handsome. 14) Fair and team. 15) Fair and Ageless. HIMANI: 1) Boroplus antiseptic cream. 2) Boroplus antiseptic lotion. 3) Boroplus lite. 4) Boroplus prickly heat powder. Icy cool. French lavender. French herbal. Ice sandal.
5) Gold Turmeric cream. 6) Honey bee. 7) Navaratna oil. 8) Navaratna coconut cool oil. 9) Navartna cool talc. 10) Sona chandi Chyawandprash. 11) Glycerin plus soap. Green almond. Aloe Vera. Saffron and turmeric.
12) Glycerin plus soap. MISSION: To sharpen consumers insight to understand and meet their needs with value Multi action cough syrup. Vaporizing ointments.
added differentiated products that are safe, effective and fast. To integrate dealers, distributors, retailers and suppliers into the Emami family, thereby strengthening their ties with the company. To recruit, develop and motivate the best talents in the country and provide Them with an environment that is demanding and challenging. To strengthen and foster in the employees, strong emotive feelings of owners with the company. To uphold the principles of corporate governance and move towards decentralization to generate long term maximum returns for all stake owners. To contribute whole-heartedly towards the environment and society and to emerge as a model corporate citizen. To bring down the political boundaries, bridge the seas and emerge as a significant player in the markets world wide to globalize in terms. VISION: A company, with the help of nature, caters to the consumers needs and their inner cravings for dreams of better life in the fields of personal health care, both in India and through out th