Caroline Brown : Clicks Group Limited

The Concept of the Employee Experience – A new take on Total Rewards and the

Employee Value Proposition

Total Rewards 2020 – What to expect in the next 5 years

THE EMPLOYEE EXPERIENCE

Source: Michelle M. Smith , CRP

• Employees are at the heart of the new economy

• The fundamental shift in the Employer/Employee relationship will be towards a partnership

• Employees are the leaders among an expanding group of stakeholders

• The quality of connections among the stakeholders matters

THE EMPLOYEE EXPERIENCE

Source: Steve Gross, Mercer

GENERATIONAL DIFFERENCES

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

• The employee value proposition needs to respond to the needs of multigenerational employees

GENERATIONAL DIFFERENCES

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

THE EMPLOYEE EXPERIENCE

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

• The way to differentiate and make your Employee Value Proposition meaningful

is to use marketing techniques of segmentation and translate the EVP into the Employee Experience

• It is critical to link the

organisation’s brand and employee value proposition into an

integrated employee experience

THE EMPLOYEE EXPERIENCE

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

THE EMPLOYEE EXPERIENCE

Source: 2014 Global Workforce Study, Towers Watson

THE EMPLOYEE EXPERIENCE

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

THE EMPLOYEE EXPERIENCE : MASTERCARD

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

• Enrich the employee and deepen engagement

• Authentically engage employees by shared values – align what employees’ value with what the organisation values

• Appreciate and acknowledge the intangible value generated by employees

KEY FINDINGS: WHAT DIFFERENTIATES, WHAT REWARDS AND WHAT COMMUNICATES

Source: Ray Baumruk and Pam Hein, Aon Hewitt

THE FUTURE : 2020

Source: Steve Gross, Mercer

HR ANALYTICS AND WORKFORCE PLANNING : 2020

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

COMPENSATION : 2020

• The probability of reaching one’s Short Tem Incentive target is more than two times important than the bonus amount

• According to the CEB analysis, Short Term Incentive scheme received the highest rating in terms of employees preferences.

Source: Steve Gross, Mercer

CAREER PATHS : 2020

Source: Steve Gross, Mercer

• Employees seek a well defined and clear career path – the key word is CLARITY • The tool to ensure that employees have clarity as to their career path is to include the possible

future role on job profiles

CONTINGENT WORKERS : 2020

• The trend towards contingent workers will increase in the future

Source: Steve Gross, Mercer

PERFORMANCE MANAGEMENT : 2020

• Performance management will be the focus of the future. Improve the quality and frequency

• Rationale performance appraisals - 3 Ds:

• Document

• Differentiate

• Defend

• Job evaluation will receive greater attention in the future

Source: Steve Marley, ZS Associates

WORK LIFE INTEGRATION : 2020

Source: Pamela Murray (Human Capital Practice) and Wendy Matyjevich (BlackRain Partners)

Workplace Flexibility:

• A business strategy that allows workers to make choices about core aspects of their work related to:

• Time – when and how long work is performed

• Place – where work is performed, and/or

• Task – the specific tasks that are performed

THE FUTURE : 2020

Source: Steve Gross, Mercer

CHIEF EMPLOYEE EXPERIENCE OFFICER

Source: John Bremen (Towers Watson) and Susan Kunreuther (MasterCard)

Chief Employee Experience Officer “I create an employee experience that unleashes the potential of

our talent to create incremental value for our customers and shareholders.”

QUESTIONS