-The National Administration of Telecommunications of Uruguay, ANTEL, is a public company, founded on July 25th, 1974 with the aim of providing all kinds of telecommunication services. From the very beginning, it has been a company on the cutting-edge by incorporating the last generation technological solutions. Their range of services, based on telecommunication and information technology, satisfies their customers’ needs and sustains community growth.

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A Knowledge &Innovation Company

SUCCESS CASE

CLIENT: ANTEL

CHALLENGE AND OPPORTUNITIES

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- Requesting reports from operational systems individually and in some cases, repetitively.- Partial handling of information that had not been integrated and was not always reliable. - Users’ dependence on technicians and the huge impact of queries on operational applications-Lack of available information.

The implemented solution provides users with the necessary tools to carry out easily and safely, a reliable analysis of historical and integrated information, independently from the I.T. area.

The scope of this system involves several areas of the company: Big Corporate Clients, Telephone Commer-cial Strategy, Corporate Marketing and Financial Economics.Several Datamarts were integrated so that users could have access to information that was not available in other systems of the company. For instance, Corporate Clients Datamart, for it allows the analysis of ANTEL's products on their main clients’ invoices.

SOLUTION

Tailored to ANTEL’s needs, a Datawarehouse was created on DB2 technology on Linux operative system.- Loading processes were made mainly through Microsoft DTS and DB2 Stored Procedures.- PowerPlay cubes were built on the Datawarehouse and reports on Cognos ReportNet for management analysis, indicators monitoring and transactional reports.- Drawing information from source systems, file transfer, loading processes and cube generation were coordinated by means of Control-M.- The work methodology was acquired at a Business Intelligence advice workshop- Datamarts developments were implemented using several strategies.Technical training on tools and work methodology was given to development groups. Final users were also trained on the tools they needed.

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Platform

There are two working environments. Development has two servers:- AIX with DB2 database- Windows 2000 with Client SQL Server- Cognos and Transformer servers

Production also has two servers- Linux with DB2 database- Windows 2000 with Client SQL Server, Cognos (PowerPlay and ReportNet) and Transformer servers- Both servers are directly linkedA safe environment ensuring integration and optimum performance was established by means of standards and work methodologies.30 million registers per month.250 users.18 technicians.

Advantages

- Integrated historical information online- Easy and rapid data management- Users data self-management and visualization from different angles- Tailored reports delivery times were significantly cut- Increased availability of I.T. resources for other activities- Short term results- Users’ acquisition of the ability to depict needs and requirements- Simple processes to make changes on time- Incremental training- Reduced maintenance cost of data structure

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