The approach to enable the mission through IT

A+ Customer Communications

2U.S. Department of Energy | Office of the Chief Information Officer

3

National / global operations drives us to collaborate across time zones

Mission demand stretches work days past the traditional eight hours

Demand for quick response to questions through unified communications

Communication

U.S. Department of Energy | Office of the Chief Information Officer

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior 

4

Agile and robust support infrastructure to support the need to stay connected

Need for unified communications interoperability protocol

Robust emulation of virtual conference attendance

Communication

U.S. Department of Energy | Office of the Chief Information Officer

The technology of the transmission of information

5

Sensitivity to virtual vice physical presence

Mode Priorities: 1) In Person 2) VTC/Voice 3) Email“Email is Over-rated!”

Virtual communications courtesy and protocol“The Problem Might Not be the

Tool!”

Communication

U.S. Department of Energy | Office of the Chief Information Officer

Personal rapport; personnel engaged in transmitting or exchanging information

6

John Berthiaume

John.Berthiaume@hq.doe.gov

U.S. Department of Energy

1000 Independence Ave. SW

Washington, DC

202-586-0166

Director of Customer Care

U.S. Department of Energy | Office of the Chief Information Officer