Upload
mostafa-ewees
View
1.188
Download
2
Embed Size (px)
DESCRIPTION
Citation preview
Presented by Dina Fouda
Written by Mostafa Ewees (PhD)
January 10, 2008
CommunicationTechniquesListeningSpeaking and ListeningSpeaking and WritingGeneral Tips
SpeakingKnow what you want to sayControl FearStop Talking and ListenThink before you talkBelieve in your messageRepeat Major PointsFind Out what your Listener wants
TechniquesDefine AcronymsReduce JargonLevel ObjectionsUse HumorAnecdotes and StoriesAsk for feedbackIncrease your vocabulary
Techniques -continuedEliminate Audible PausesEnunciate ClearlyPractice Pronouncing Words ProperlyExercise Tongue, Jaws and LipsMake Eye ContactGesture
Techniques -continuedPauseSpeak more slowlySpeak fasterVary Your VolumeWatch your toneRecord your voice
ListeningPrepare to ListenFocus on the SpeakerScreen Out DistractionsConcentrate on the Message Listen to Tapes while you commute
Speaking and ListeningAsk Questions Avoid Daydreaming Accept Accents Use mind mappingInterview ComplaintsTelephone
Key PointsWrite a Purpose StatementOutlineTransfer Negative Emotions to PaperGet to the PointExplain Abstract wordsUse Absolutes and Generalities Sparingly
Key Points - ContinuedAsk for what you wantUse active verbsUse gender neutral languageCite Source of Statistical DataIllustrate with personal examplesExpress EmotionKeep it simple (KISS) Method
Key Points - ContinuedPaint verbal PicturesBe ConciseSupport Statements with DetailsWatch SemanticsQuote AuthoritiesConsult ExpertsSuppress emotion
WritingKeep a JournalTake notesWrite personal Notes Write Effective business lettersUse Short SentencesCommunicate online
ReadingReadKeep up with Current EventsRead Something InspirationalUse the Internet
Non VerbalPresenceGive Nonverbal CuesCheck Your Posture Dress AppropriatelySmileTouchShake Hands Properly
Attitude Intend to ImproveVisualizeBe flexibleBe LikableCommit to Being TruthfulEmpathizeDon’t take yourself too seriously
Attitude – continuedEliminate Negative FeelingsBe receptive to New IdeasTake ResponsibilityRespect the Other Person’s Point of ViewRecognize the Impact of Stress on
CommunicationBe Real
Attitude – continuedCheck Your attitude
BehavioralLaughUse Good MannersRecognize Manipulative BehaviorRecognize Condescending MannersAvoid Words that HurtChange Abrasive BehaviorHandle Disagreements with Tact
MiscellaneousOrganize Productive MeetingsConsider Experience LevelUnderstand the Importance of TimingPresent a Good Personal Image