5 Mistakes Every Employee Must Make

5 Mistakes Every Employee MUST Make

Fostering Innovation and Employee Happiness at Work

186 Heritage DriveSt. Albert, ABT8N 5W4

[email protected] resonancehrm comT8N 5W4 www.resonancehrm.com

Why Mistakes?

• Failure‐Type Thinker vs. Success‐Type Thinker

• Failure‐Type Thinker– Is Fearful of Failure

– Has become Risk‐Adverse

• Success‐Type ThinkerSuccess Type Thinker– Fails All The Time

– Willing to make Mistakes– Willing to make Mistakes

– Gamer Generation

3/17/2010© 2010 ResonanceHuman Resources & Marketing

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Lose A Customer

• There are two categories of ‘Losing a Customer’

© 2010 ResonanceHuman Resources & Marketing

3/17/20103

Unable

• Being Unable to Satisfy a Customer’s Needs– Do you have the Required Skills?

– Do you have the Resources?

– Do you understand your Customer’s Needs properly?

• Focus is on serving More CustomersFocus is on serving More Customers– Learn, Fail, Try Again until we Succeed

– Continuous ongoing cycleContinuous ongoing cycle

– Always needs to be Measured and Evaluated


3/17/20104

Unwilling

• Being Unwilling to Satisfy a Customer’s Needs– How are you Motivated?

– What does Success look like?

• Focus is on serving Less CustomersFocus is on serving Less Customers– Better Understand of Customers

– More Specific Higher ValueMore Specific, Higher Value


3/17/20105

Process

“We’ve always done it this way.”


3/17/20106

Process

• Process and Policies are attractive traps– We evaluate at one period of time

– We believe that this same strategy will continue to the best approach

– We defend the process / policy more than the /objective of the process / policy

“Failure is simply the opportunity to begin again, this time more intelligently.” ‐ Henry Ford


3/17/20107

Process

• Amazing, inspiring things happenwhen we challenge the process– Engage employees in the solution

– Challenge our assumptions

– Become willing to make Mistakes toaccelerate progress towards our Vision

“You miss 100% of the shots

you don’t take.” – Wayne Gretzkyy y y


3/17/20108

Process

• ‘Googlette’– Larry Page and Sergey Brinempower their employees

ili 20% f h i ito utilize 20% of their time doing something they are passionate aboutpassionate about

– They recognize ‘Googlettes’ may not work but havemay not work but have found success in trying, failing and learning


3/17/20109

Texting

1. An invention that allows people, usually in their teenage years, to talk to more than one of their "friends" at once.years, to talk to more than one of their friends at once.

2. The reason kids don't learn as much at school...except maybe a better way of not getting caught using your phonephone.

3. Something the majority of people over the age of forty can't seem to figure out.

4. The easiest way for you to ignore someone that you don't want to talk to.. as opposed to refusing their phone calls.

5. Something parents hate you to do all the time, but what5. Something parents hate you to do all the time, but what we can't stop doing.

Definition courtesy of Urban Dictionary


3/17/201010

Communication

• There is a fundamental belief (Mistake) that people must communicate with us how we want them to communicate– This is by definition ‘non‐communication’ or CYA

• The first time CYA Fails we finally:The first time CYA Fails we finally:– Ask how people want to communicate with us

– Determine different methods for communication forDetermine different methods for communication for different people

– Use multiple strategies at all time


Use multiple strategies at all time

TGIG Syndrome

• The Grass is Greener Syndrome– TGIG people are focused on the Destination

– You can never Satisfy a TGIG person

• Best to identify TGIG people early– You can try to provide coaching (might work)You can try to provide coaching (might work)

– Giving in doesn’t fix the problem – only delays it

– They are fundamentally Failure‐Type peopleThey are fundamentally Failure Type people


The Black Hawk Boss

• Enabling the Black Hawk Boss– It’s the easier path to take

– There’s less risk, less conflict

• The BHB is the GREATEST risk in today’sorganizationsg– They are the keepers of corporate knowledgeg

– They enjoy the feeling of security it provides

– It feeds their ego


3/17/201013

g

Gill P f iGilles PrefontaineGilles Prefontaine's reputation has been built on his ability to determine strategic directions, grow businesses and seize opportunities in turbulent markets. Working with organizations such as TELUS, Dell, and Servus Credit Union, Gilles helped establish growth focused visionsGilles helped establish growth‐focused visions and contributed to these industry leaders. Blending an education in Economics and an MBA specializing in Human Resources, Gilles advises entrepreneurs and small business owners on how to make their businesses evolve.




3/17/201014

Q&AQ&AThank You!




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5 Mistakes Every Employee Must Make