35 35 Strategic Hr Consolidated

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List of Att

Long term reorganisation

Shifts in the patterns of careers &

Transfer & Promotion Procedures

Groundwork

Key Processes

Human Resource Systems

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The increased emphasis of white collarproductivity &

Retrenchment - driven shifts in patterns ofsupervision &

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Energy phase

Politeness phaseStorming Phase

Inquiry Phase

Translated into balanced score card

Business strategy

Core values

Critical success factors

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Strategy

Boston Consulting group

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Henry Mintzberg

Brian Quinn

Roger Harrison


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Marion Devine

Quinn

Roffey Park

Roger Leek

Gareth Morgan

Arnold Kransdorff

Charles Handy

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HR Practices

Sheffield University

CIPD Research

Gallup's Research

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Completion of Management Agenda

Impact of HRM to the bottom line

3600 Feedback based on

Effects of changing workplace on employees

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Correct Answer

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HR Agenda

HR Practitioners

HR Strategists

Responsibilities of HR

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Cultural differences

Peter Smith

Asprey& Garrad

Role of HR


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Social Agenda

Operational role

Managerial role

Strategic role

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Complex organisations use information for

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Data Items

Information

Interpretation

T&D executivesHR planning

Maximum strategy impact

Unisys

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Cost of external failure

Cost of prevention

Cost of appraisal

Cost of internal failure

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Classic consultancy cycle

Technology

Dave Ulrich

Gareth Morgan

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Tyson of Cranfield

Kinsley

Murlis

Armstrong

Tyson of Cranfield

Kinsley Lord

Murlis

Armstrong


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Operational Level

Strategic Decisions

Strategic Level

Managerial Level


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trategic HRmpted Questions and Answers

________ issues tend to be well disguised.Territorial

Of the economy

The increased opportunities for traditional vertical mobility

Resulting scrutiny of professional work

Risk taking that upset the culture & style of management

True

Uncertainty

Charles Handy

Strategic HR activity includes :-

HR related policies and actions use ________.

Business language

Customer satisfaction

The key feature of TQ programme require :-

Human Resource Department

Clients and users

Reward and Control

Personnel function

Correct Answer

Human Resources and manufacturing were tied to the highest paylevels of functional heads.

Finding ways to reduce ________ is a key responsibility ofmanagement.

Who argues that firm must see their roles as contributing to societyover the long term, rather than simply increasing shareholderdividends in the short term?

Change Management , Succession Planning , Training anddevelopment

To explain the concept of TQ it is first necessary to define quality interms of :-

Extensive education & training in team working , Problem solving

techniques , Facilitator skills

Correct Answer


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Political environment consists of

The unfairness issues are associated with :-

Scarce resources of power , Income , Opportunity

Mission

Senior management starts the cutback processes with :-

Expense controls , Job freezes , Elimination of frills

When the term strategy was began to emerge in business?In 1960's

Today survival depends on :-

Competitiveness , Meeting customer needs , Meeting client needs

What is far higher in firms with unions?

Rate of internal job changes

Organizations are aspiring to become the :-

Employer of choice

Managing people , Strategic Thinking , Political

True

The management thinking has developed over the last :-

30 years

The specialists develop :-

Business skills , Consultancy skills , Relationships

All aspects of the merger need ________.

Managing

Governance of society is :-

Interest group politics , Global interdependence , Concern for equity

Comparisons with other organizations , Feelings that other classesof employees in the same organization are more favorably treated

Organizations are battle field in which workers and managers viefor the :-

Organizations exist to accomplish some ________ or set ofobjectives.

The current skills and strengths of the high flyers reflected theirpriorities to a large extent, are as :-

HR can help managers to understand how to define roles in thelight of business drivers and how to identify the capabilitiesrequired to do the job.


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Mutating

The informal system acts as what for the employees?

Safety valves

The SHRM contribution could include :-

Reward

Competencies has been decoupled from employment.

False

Indoctrinative

Mission and strategy must be :-

Clearly communicated , Understood , Adhered

Organisation

Plan

True

Organization's mission and goals should be translated into its :-

Business & strategic plan

________ made studies of why change efforts often fail.John Koner

True

Flexibility is HR's most precious asset.

The development of a joint venture culture , Team building ,Development of flexibility among employees

The ________ and control systems should be altered to support thestrategic human resource function.

The ________ approach to culture change can lead to wide scalechanges at an informal, technical level.

Developing unity of purpose and a shared belief that what is goodfor individual is good for

The business side of the process begins with the strategic ________as the guiding framework.

T&D is strongly aligned to the strategic leadership and planningprocesses of the business.

Executives often need couching in the arts of leadership especiallyduring major change.


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False

The word Strategy is derived from which sphere ?

Military sphere

True

The strategy mainly focus on how many things?

Two

Who quoted manual on business strategy?

Lewis Carrollis Alice,s

The chambers of 20th century dictionary describes strategy as :-

Generalship

Grappling

False

What does change bring about for individuals & organizations?

Opportunities

False

An achievement culture disempowers through :-

True

T Q

In the current state of evolution of HR, there is a perceived need tosell the value of HR.

Many experts & professionals are ________ with the issue of how tobuild, maintain and retain intellectual capital intellectual capital.

By 2006, the number of individuals working part-time is expectedto increase to 33 percent.

According to Hudson relationship more in terms of a divorce fromall that is familiar.

Burnout & stress , Treating the individual as an instrument of thetask , Through inhibiting dissent about goals and values

It is one thing to measure an activity, another to assess how good itis !

________ is potentially one of the most difficult to implementeffectively.

The critical knowledge which stays in the informal systemincludes :-Know - how , Information on stakeholder relationships , Experiences& ideas


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Commitment strategy is inherently ________.

Long term

Knowledge owner's

True

False

If there is too much stability the organization can become :-

Internally focused

Informal system is also known as :-

Shadow system

Responsibility , Reporting lines , Roles

Rational process

Contracting consists of :-

________ performance does not occur in a vaccum.

High

Key elements of business unit strategy are :-

The Agenda group's needs were as follows :-

IT skills , Strategic Thinking skills , Entrepreneurial

Strategic management involves :-

Mission & strategy , Formal structure , Human resource system

Communication is :-

________ responsibility is to keep up to date & keep up with theinformation flow.

The HR team needs to be able to operate strategically, even if itsdelivery is currently operational.

Human resource activities are typically administered by competentpractices.

When the following are ill defined in an organization, trainingsessions can help build up manager's confidence :-

During the 70's & 80's much work was done to produce models tofacilitate :-

Sharing expectations , Setting ground rules , Defining roles andresponsibilities

Superior effectiveness , Superior cost position , Superior quality orability

About relationship building , Is obvious area for active collaborationbetween human resource professionals and the line , Considered akey component of change management


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HR professionals has to be skilled in the art of ________.

Clarifying

False

Primary sources of data are :-

Strategic management style includes :-

Strategic planning , Strategic control , Financial control

Cultural area

True

________ can provide a steering force for organization improvement.

Strategy

Lead to better outputs

Intentions of partners are exploredKey players conflict with each other at a number of levels

Key players start to ask questions which explore each other's vision

Few personnel managers use ________ as an indicator for morale.

Absenteeism

Internal business perspective

Build on strengths of brand

Courtesy and care

Operational performance

Communication is not very important in pre-merger phase.

False

Different forms of pay such as :-

Salary , Bonuses , Stock options

QWL programs are not a vehicle for identifying & implementingchanges.

Interviews with senior Management , Interviews and questionnaireswith line Management , In-depth questionnaires from humanresource staff

The technical and political changes in the organization will triggerchanges in the :-

The real abilities of management are reflected in their competitiverecord against other organizations in their industry.

Correct Answer

Correct Answer


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Successful companies are :-

Value driven

________ has established an international on-line service center.

Unisys

Capitalizing on the skills , Knowledge , Experience

What is the key to the model of the new strategic agenda?

Performance management

Competencies

Outstanding communication & persuasion skills

Three

Head hunters

Continuous

False

Creativity & technical skills

________ of management is likely to be another key agenda item.

Quality

What is challenging enough for an organisation to make the most oftheir intellectual capital?

Maslow's self-motivators who primarily seek opportunities todevelop their :-

Robert.B.Raich has identified "social glues" of the company of thefuture, which are :-Create a sense of ownership through financial rewards , Createsense of pride in the organization , Value and facilitate balance withorganization

One of the most valuable factor in overcoming cultural challengesis :-

Standard Life's UK workforce has grown by 40% in ________ yearsand currently numbers 9700 employees.

According to whom there is a much wider caliber of people applyingfor jobs than in years gone by?

What type of effort is required to encourage all the members of theorganization to work together?

Organisations are attempting to integrate culture change objectiveswith Career Planning.

What types of basic skills are required in an R & D type oforganization?


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Strategic thinking is a ________ process.

Continuing

Remuneration , Benefits , Terms and conditions

Strategic

Head count reduction are occurring :-

With greater frequency

Contrast sharply

Good indicators of culture are :-

________ is considered as a strategic activity.

Recruitment

Competitive edge comes from the ________ of people.

Quality

Sophisticated human relations mode

Organisational effectiveness outcomes include :-

Higher productivity , Higher quality , Higher profits

The most common cause of merger failure is :-

Culture clashes

Different areas of HR strategy :-

Resourcing , Commitment , Rewards

True

Thinking Process

Stars, dogs & cash cows

During mergers, effective HR integration is carried out on thefollowing :-

The ________ link calls for dialogue between the business concernsand the human resource concern.

The values and principles of QWL ________ with the ones operatingin many organisations.

The rituals & routines which the staff engage in , The amount andthe nature of political activity , Symbolism of certain aspects

Given the current emphasis on individualism the obvious routemight seem to be the ________.

Operational information makes the job of the personnel clerkeasier.

Correct Answer


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Academic from McGill University

Logical inscrementalism

Organization's objectives

False

Training provisions include :-

Strategic level , Tactical level , Operational level

Challenges of working across boundaries are :-

Lack of trust , Turf issues , Cultural Differences

Culture

If mergers are handled professionally they can never backfire.

False

False

If a firm uses aggressive approach for culture change it usually :-

Mobilises dissent , Is politically nave , Lacks skills

False

What should not be underestimated in the pre merger phase?

The biggest challenge for strategic H R is to create the type ofculture that will support the :-

HR contributions are not required during the process of businessstrategy formulation.

Type of training provided , How training budgets are controlled ,Evaluation practices

A simple way to analyse the types of human resource information isto use the familiar pyramid of :-

The organization's ________ must be conducive to productivity andquality improvement.

In practice, the right balance between individuals & team has neverproved to be elusive.

The business side of the process begins with the strategic link asthe guiding framework.

Employee's loyalty to their colleagues , Ways of working , Companybrand

Correct Answer

Different approaches to changing an organisation's culture may bemore or less difficult


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Formal communication

Change happens in an evolutionary way

Career development in flatter structures project

True

False

Capabilities

The state most productive of change and new possibilities is the :-

Edge of chaos

HR has to balance short-term skills and long-term development :-

Needs

Business strategies are necessarily expressed in writing.

False

Roffey park

Training & development can support a culture change

Studied organizations which formerly had low rates of staff turnover

Knowledge can give individuals career trading power

Environmental

Computerised personnel information have major benefits such as :-

Personnel are normally in a good position to influence the contentof opinion surveys.

There is only a single tool available in the market for conducting aformal audit.

Individual level where people are usually motivated to close thegap between their current and desired ________.

Who carry out the annual survey of issues related to working inorganizations?

Correct AnswerAn organization has no presence beyond that of the people whobring it to life

The questionnaire of Towers Perrin study asked respondents toselect and rank 5 items from a list of 17 ________ factors affectingHuman Resource Management.

Reducing tedious clerical work , Producing better quality letters ,Reducing the chance of errors

Networking is the main operating mode & there is a strong culturein which :-Risk taking is good , Innovations can be made by everyone , Thereis a tolerance of honest mistakes


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Reward

The adult learning process does not include :-

Continuous professional development

1990's

Employee satisfaction

Institute of Work Psychology

Predictive nature of employee satisfaction

Employee Retentions

Organizational excellence

Strategy as an emerging process of ________.

Action

Tony Groundy

Size , Complexity , Sophistication of their personnel function

A database on people consisting of what facilitates networking?

People's skills , People's expertise , Project experience

EAPM

Strategic issues related to quantitative measures are :-

Constant change , Multi-Functional , People as assets

Team members can be so busy that they do not :-

Motivation strategy will refer to the performance management and________ systems.

Which period have been characterized by smaller, learnerorganizations with responsive structures and delayeredmanagement?

Correct Answer

According to Roger Harrison what can be achieved throughexploiting the dynamic tension between the strengths of differentculture types?

________ suggests Human Resource Strategy in itself may not beeffective.

The distinction between the different levels may vary in differentorganisations according to their :-

The emerging role of the HR Manager in Europe - This study wasconducted by :-

Take time to reflect , To see the wood for the trees , Take stock ofwhat needs to be the new focus

Pettigrew & Whipp identified ________ central factors for managingchange successfully.


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Five

HR being seen as :-

Low credibility , Services , Transactional partner

To work out what is required to support the business strategy are :-Stock trade current staff , Assess future needs , Identify gaps

Approaches dealing with problems of integration are :-

The practices used in different QWL programs ________.

Vary widely

Development

True

False

1998

False

Recruited

The technical changes will trigger a set of :-

Political issues

The different linking themes include :-

Competencies , Technology , International dimensions

Understand how business strategy is formed , Understand keybusiness issues , Establish methods of linking business &HRstrategy

Which needs to be focused on areas which are relevant to the

individual and the organisation?

Much criticism of PRP stems from its failure to take account of teamneeds.

As per a study, the human resource activities rated above 70percent were :-Workforce productivity , Team work , Employee education andtraining

Strategists does not distinguishes strategy from businessobjectives, plans, financial projections, target for shareholder valueor key result areas.

A survey of senior HR Managers carried out in ________ had straightforward ways of describing what the core role of strategic HRShould be.

The organization's values must be conducive to productivity andquality improvement.

People are ________ and developed to do jobs defined by theorganization's formal structure.


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Christopher Lasch has labeled a culture of " narcissism".

True

Labour pools

Profit related pay & share ownership

True

T&D

False

Strategies for securing commitment to change :-

Preparation , Acceptance , Commitment

Quality of life consists of :-

Trade off between family , Leisure , Career

The macro strategy of a QWL program does not determine :-

General approach for creating change

Many firms can afford to ignore the international dimensions.

False

Strategy

True

Three

Organizations also vary on the degree to which they promote from

within v/s hire from external and :-

Which are manifestations of value statements about the worth ofpeople to an organization?

The only real measure of the quality of a product and service iswhether it delivers customer satisfaction.

________ executives take a full part in the strategic planning

process.

Managers are able to support people with their development aswell as their current skills.

The human Resource organization will probably have to review it'smission and ________.

The use of flexible hours, daily, weekly and annual are related totime based.

How many interrelated sets of processes will have to be carefullymonitored?


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Angela Mulvie

The process of eliminating jobs is frequently compared to ________.

Death and murder

UK

Marilyn McDougall & Angela Mulvie

Range of competencies

Roffey Park

Different areas of HR responsibility include :-

Maximum strategic impact , Co-ordinate , Communicate

Growth

Strategies towards unions should take into account issues such as :-

Informal system is :-

Inherently unpredictable

Operational issues related to qualitative measures are :-

Stability , Functional integrity , People as expenses

Virtual

Ingredients of business strategy are :-

Analytical , Visionary , Flexible

HR Strategies

Individual employees have the technical knowledge to achieve :-

Short-term Results

Marilyn McDougall and ________ carried out a study of howcompanies measure the impact of HRM to the bottom line.

Correct Answer

________ is created from the intellect of knowledge workers, notfrom the labour of low grade service and production workers.

The occupation of workers being considered , Productivitydifferences , Human capital differences

________ Companies are appearing at the center of loose alliances,linked together with global networks.

HR professional should apply risk management techniques to thedifferent aspects of ________.

The potential for making a major contribution would seem to rest at3 levels such as :-


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Strategic , Operational , Within the human resources

Purcell and Ahlstrand

Motivation is also affected in an organization by :-

Quality of leadership

The nature of the product

Evidence suggests unionised establishments will be less successful.

False

Let go of unnecessary routine tasks means ________.Bebureaucratize

Partnership

Resource

Types of contribution are :-

Major political shifts have opened up vast new markets for :-

Capitalist goods & service

Reassurance

False

Management

Human Resource Management in the multidivisional company - Theauthors of this book is ________.

"Can product be `stolen' " or imposed by competition ( need forsecrecy) is classified under :-

Which approach is provided by HR professionals to addressing keyorganizational issues?

The major focus is on ________ acquisition to carry out the strategicplan as well as the development of procedures for measuring andmonitoring performance.

Exceptional teamwork , Excellence in normal key tasks , Highachievement in a special project

The organisation will treat employees with respect & dignity isknown as ________.

The differences in perspective of senior management and unitmanagers is not very significant.

Which teams are being encouraged to take their corporatecitizenship roles seriously?


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False

Shaun Tyson

Improvement

Develop , Store , Able to retrieve

Clarify career tracks , Ensure balance , Involve people

Market place

In a marketing / service organisation, development includes :-

The most cost effective approach is :-

To identify core elements , Concentrate efforts on core elements

True

6

Knowledge exchange

HR function cannot be prioritized and the appropriate focus forbenchmarking can be selected.

Who suggests that the HR department itself will be an integratingdevice?

Continuous ________ and learning targets should be features of theprocess of managing for high performance.

There has to be a clear strategy with regard to the type ofknowledge the organisation wishes to :-

Key targets for strategic activity with regard to employeesinclude :-

Widespread competition from a range of sources is leading togreater corporate amalgamation within the :-

On the job training , Interpersonal skills , Career path throughmarketing

The interest in recent years in emotional & other forms ofintelligence is starting to percolate through into westernmanagement vocabulary.

How many characteristics were listed in the survey of theInternational Manager?

________ aims to put a financial measure on an organisation'sintellectual capital.

Research carried out in the UK suggests that core elements indevelopment of competitive advantages are :-

Management development , Career development , Continuoustraining & retraining


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Co - exist

Government, the economy and civil society need to be in :-

Balance

Retention of Talents

Mentor

Embedded practices

Recruitment

Outcomes of business strategy :-

Mission statement , Financial projections , Company positioning

The easiest form of change to implement is ________.

Strengthening the culture

What is unlikely to lead to knowledge sharing?

People's goodwill

Strategic integration

________ process is the key to an effective human resource system.

Performance Appraisal

True

Knowledge sponsor

3 M

HR Activities

Attributes of a quality employee :-

Attitude to quality , Team work , Accuracy

In an organisation you have to recognise that the formal & informalsystems ________.

Correct Answer

Which is the process of linking human resource managementpolicies and activities to explicit business strategies?

Pettigrew and Whipp Concluded from the recent research intochange in a number of British firms in Automobile, Publishing,financial services and insurance industries.

In some companies there is a senior level ________ who can ensurebroad level attention for knowledge issues.

The following is a well known company which encourages

innovations :-

HR practitioners are under pressure to prove that value is beingadded by :-


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Action Research , Data Feedback , Team Building

Two

E-commerce is becoming the 'normal' way to do business.

True

H R Managers are responsible for:-

The technical changes will trigger a set of political issues.

True

HR Teams

Coherence in the management of change

Line Managers should insist on involving HR Professionals :-

In business strategy making process

True

U S and them', approach

Key areas of cultural differences

Relationship more in terms of a divorce

Assist groups & individuals

Gaps between organizational rhetoric and reality need to be :-Identified & addressed

CPIS

________ is the largest single item of cost

Change in the cultural area calls for an examination of norms andvalues, using such group-based methods as :-

The ________ key processes that need major attention are reward

and control.

Setting salary policy , Implementing salary policy , Administratingsalary policy

Who are criticized for developing training and developmentstrategies which do not match business priorities?

The ability to hold the business together as a totality whilesimultaneously changing it is known as ________.

The HR team has developed a list of ways of developing thesebehaviours, based on the work of the centre for creative leadership.

Correct Answer

What provides the potential to enhance the strategic contribution inall the new agenda areas?


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Payroll

Leaders should :-

Low accident rates

Who had identified general avenues of growth?

Gertz and Baptista

True

Employee relations strategy is to develop :-Policies , Systems , Procedures

________ year compensation plans for individuals.

Five

Rosabeth Moss Kantor

Communication can help create buy - in to new ways of operating.

True

Quality of life

Data storage

Administration of employee procedures

Identify line needs

63

Knowledge , Information , Learning

Stress and tension

Be discouraged from announcing that there will be no redundancies, Communicate openly about the situation , Should lead toemployees trusting top management

QWL also referred to as a set of organisational practices does notinclude :-

During mergers early contacts set the tone and arrogance iscommon.

What is important is not how responsibilities are divided but howpeople can pull together to pursue new opportunities is the dictumof :-

Correct Answer

In Henley's 1992 Business survey ________ percent of respondentsspent between 1% & 2% of turnover on training.

Knowledge management is fundamentally about creating thecondition in which human beings create & share :-

Latent tensions like geological fault lines become visible under thecondition of:-


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Radford defines responsibilities of HR.

True

Business strategy has two levels.

True

True

False

Typically QWL programmes have ________ strategies.

Both micro & macro

Greater financial security

Involvement , Commitment , Conflict

Marilyn McDougall and Angela Mulvie

Personal ramifications

The top initiatives for competitive advantage include :-

HR needs to be fully in tune with the :-

Internal system

20 years ago QWL programs were not widely known in :-

U S A

________ is a faster means of communication.

Business and HR issues influence each other, and in turn influencecorporate and business unit strategy.

The 3 dilemmas or choices identified by researchers for managersinclude :-Cultural break or cultural sensitivity , PRP as follower or leader ,Developing Management skills

Operational level focuses on the processes by which theorganization obtains and allocates the resources needed to carryout its strategy and objectives.

Organisational needs & individual needs can conflict with individualneeds for :-

Attainment of present work goals and present feelings about thecareer, such as:-

Who carried out a study of how companies measure the impact ofHRM to the bottom line?

Moving your role or function or department down the strategic roadhas :-

Reward innovation , Communicate directions and plans , Identifyhigh potential employees early


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Grapevine

Critical success factors consist of :-

People , Financial performance , Market share

The aim of most organizations is to achieve :-High-quality outputs

A skilled human resources professional

True

Formal communication includes :-

Senior management presentation , Road shows , Corporate videos

In the strategic model phase 2 is :-

Defining strategic opportunities

Communication technology , Systems design , Application tools

Commitment strategy is inherently :-

Long term

H R

Over estimated

What are vulnerable assets of an organisation?

People

Concern is sometimes expressed that the pursuit of TQ costs :-More money than it saves

What flourish in the shadow system?

Grapevine , Political behaviour , Networks

Manpower planning

Whose role is most critical to minimize the potential for `winners &losers'?

Professor Robert B. Reich has identified six 'social glues' of thecompany of the future.

H R has to develop a knowledge management framework whichshould provide appropriate infrastructure in the form of :-

Who has a critical role to play in bringing about successful, neworganizations ?

The role of internal environmental changes within the organizationsas well as employees cannot be :-

Correct Answer


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Current date

Age distribution

Are we a `young' or `old; organisation

True

What is the key task for an organization?

Attracting new talent

True

There are only a few barriers to organizational learning.

True

Exit

Measures and rewards are aligned with:-

Short-term business Results

Overall individual behaviour needs to be measured in ________.

Output terms

Newsletters is one of the method of informal communication.

False

Structures were based on :-

Team development plans

Full part in strategic planning processEffective development of an organizational strategy

Job analyses for long-term objectives

International on-line service centre

Long term

Perhaps the biggest obstacle to shared learning is a blame culturewhen things go wrong.

Kotler suggests four basic steps for dealing with the politicaldimensions in managerial work.

________ interview data, provides a useful steer as to whereimprovements need to be made.

Division of labour , Central unity of control , Pyramid of managers &supervisors

Team performance guides need to be developed and completedby :-

Correct Answer

Developing characteristics of people needed to run business in________ .


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OD practitioners

In the immediate transition, major events include :-

True

________ and appropriate rewards may be part of the answer.

Training

Speed , Responsiveness , Agility

The introduction , Maintenance , Improvement

Unionization

HR strategy can be used as an :-

Integrating force

Flatter structures can reinforce the desire to hoard information.

True

Organisational Change

Design of a selection system that supports the ________ strategies.

Organizational

Open and frank dialogues between merging parties bring benefits.

True

HR strategies are expressed as bland statements.

The team consists of experienced ________ who have both internalconsultancy and business experience.

The appointment of a new board of directors , Other keyappointments , Redundancies

Strategic level deals with policy formulation and overall goalsetting.

Dave Ulrich suggests that organizational success will spring fromcapabilities such as :-

The QWL program provides a framework for co-ordinating what inorder to produce improvements in QWL outcomes?

________ is frequently said to reflect poorly on the abilities of themanagement.

Human Resource Management Audit (HRMA) is a data-basedapproach to :-

The effects on external staffing due to the presence of a union areas follows -

The wages, benefits, work rules are clearly known to applicants ,The wage level is generally higher than in comparison firms , Thepromotion & job security system is usually based on seniority


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True

1990's



True

What senior executives do?

Develop Strategy

The different linking themes include :-Competencies , Technology , International dimensions

Business strategy content are :-

Socio economic , Technological , Political-legal

Changing any process in isolation is a fool's errand.

True

False

Which of the following is not a method of learning?

Outdoor development

Majority of the cartelistic of international manager involve

Soft skills


Prof. Peter Smith's concept is related to :-Cultural Differences , Cross-cultural working , People work together

Internal customer

Performance management of the ________ has mainly focused onactivity management.

In real terms, the cost of quality is the cost incurred in not gettingthings right first time.

Develop a commitment of how to organise and manage forcompetitiveness.


The concept of what is vital to improve the effectiveness of anorganisation's process :-

There are ________ for sharing & developing knowledge inside thecompany.


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Opportunities

Cost cutting programs , Reduction of capacity , Divestitures

The most cost effective approach is :-Concentrate efforts on core elements , To identify core elements


The cost of an action to prevent or reduce defects and failures

The cost of assessing the quality achieved

Different human resources management systems

True


People


Strategic business partnership is :-

Not a one way street


Typical actions that reduce the scope of activity of an organizationinclude :-


Correct Answer

The cost arising outside the organisation due to failure to achievethe quality specified after the transfer of ownership to the customer

The costs arising within the organisation due to failure to achieve

the quality specified before the transfer of ownership to thecustomer

Organizations whose employees are represented by unionsfrequently have ________.

QWL represents an image of the way people should relate to eachother & to their organisation.

Interviews with senior Management , Interviews and Questionnaireswith line Management , In-depth Questionnaires from humanresource staff

Most important assets an organization has and their effectivemanagement is the key to its success :-




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False

Finance department

Development strategy should be guided by a :-

Vision & Set of values


Blue collar workers

The remaining corps of employees

IT sector employers are looking for :-

Specific skills , Experience , High market value

True

Flexibility

Gaining Entry

Working Practices

Appropriate risks

Formal Authority



Communication is :-

Many organizations are now grappling with the need to recruit andretain loyal employees.

Cost information is seen as a responsibility of ________ as per H RManager.


Who, in the past expected periodic unemployment over theircareers?

When top managers lay off technical & professional workers, theymust assess the impact of such lay off on :-

HR partner will probably be involved in some way with theimplementation of the solution.

What is the general obsevation / importance in ensuring excellentcandidates can be seen at times which are possible for them, ratherthan to a fixed interview schedule?

Correct Answer



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HR Scorecard stands alone but fits into the ________ scorecard.

Balance

False

Satisfaction

Results




Financial projections , Company positioning , Mission statement

Some prerequisites of HR team include :-

Today what has become more salient in lay off procedures?

Interpersonal dimensions

Mission can provide a steering force for organization improvement.

False

Human resource matters , Systems , Processes

The generalists should develop ________.

At least one area of expertise

Hostile

Time is not a major constraint as the organization works at full

capacity throughout the year.

The majority of respondents commented on the negative featuresof working in a political environment, including the adverse effectson job ________.

The CIPD research also highlighted the predictive nature of theemployee satisfaction for business :-



Interpersonal and consultancy skills , Planning and implementationskills , Willingness to learn from other organisation

The 100 day plan addresses most of the integration issues at thelevel of :-

The employees are sensitive to the differences which affect themmost especially if they perceive the acquisition to be :-


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Which is HR's most precious asset?

Credibility

Forms of employee participation in idea generation are :-

Suggestion schemes , Quality circles , Problem-solving groups

78

Right people are being :-

Hired , Promoted , Transferred

Critical success factors consist of :-

People , Financial performance , Market share



The first task is for the human resource function to clarify its own :-

Priorities

Closely together

IT sector employers are looking for :-Specific skills , Experience , High market value



Communication is :-



In Roffey park's survey, electronic mail is used by ________ percentof respondents.

Cross-boundary working is where employees of different corporatecultures are required to work :-





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Financial projections , Company positioning , Mission statement

Some prerequisites of HR team include :-

Human resource matters , Systems , Processes

Forms of employee participation in idea generation are :-

Suggestion schemes , Quality circles , Problem-solving groups

Right people are being :-

Hired , Promoted , Transferred

Critical success factors consist of :-People , Financial performance , Market share





The different linking themes include :-

Competencies , Technology , International dimensions

Business strategy content are :-

Socio economic , Technological , Political-legal


Prof. Peter Smith's concept is related to :-

Cost cutting programs , Reduction of capacity , Divestitures

The most cost effective approach is :-

Concentrate efforts on core elements , To identify core elements


Interpersonal and consultancy skills , Planning and implementationskills , Willingness to learn from other organisation

The 100 day plan addresses most of the integration issues at thelevel of :-


Cultural Differences , Cross-cultural working , People work together

Typical actions that reduce the scope of activity of an organization

include :-



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Defined 5 main kinds of teams


True

Defined 5 main kinds of teams

Key elements of business unit strategy are :-

Recruitment should be part of an overall:-

Career management strategy

People's expectations of senior management include :-

Interviews with senior Management , Interviews and questionnaireswith line Management , In-depth questionnaires from humanresource staff



Correct Answer

Companies will have in future to think of different kinds of practicesto apply to employment relationshipsLord Model encapsulates much of what organisation development

now involves

Common sense is a systematic learnable discipline with a widerange of explicit competencies


The political frame emphasizes that no strategy will work without apower base.

Correct Answer

Companies will have in future to think of different kinds of practicesto apply to employment relationshipsModel encapsulates much of what organisation development nowinvolves

Common sense is a systematic learnable discipline with a widerange of explicit competencies

Superior cost position , Superior quality or ability , Superioreffectiveness

Forward planning , Professionalism , Conviction on delivery of themessage

For each key process for which we are responsible, ask questionssuch as :-


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________ is a major contributor to employee uncertainty.

Fear of the unknown

PCMM stands for People Capability Modern Model.

False

True

Extrinsic

Pay system includes :-

Type of system , Base rate , Incentive plan

Team meetings , Team building , Taking stock if working practices

4

Top team works together

HR's challenge is to identify :-

Culture

Managers , Technicians , Professionals

HR professionals need to understand the business and its :-

Challenges

How is it measured? , How good is it ? Is it good enough ? , Hw canit be improved?

The reward and control systems must be altered to support thestrategic human resource function.

Employer emphasizes on which type of rewards associatedperformance and design systems that link rewards to short-termperformance?

HR Professionals can support alliances through helping and makingdifferences explicit by :-

The 3rd phase of the strategic models suggests how manyquestions?

When coherent approach to human resource management is,

however, only possible in developing and managing the processis :-

The following questions enable to identify where the strategicopportunities may lie :-Does the organisation have a mission statement ? , Does theorganisation have a set of strategic objectives ? , Are there anyrelationships within the organisation causing you particulardifficulty

When companies cut back the following categories they create anew set of problems :-


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Corrosive approach

Influence

Retrenchment and downsizing are used to indicate :-

Planned & / or implemented actions

Day-to-day management

Sense of Direction

Policy Formulation

Allocates the resources

Usually which approach is used to defend existing order & opposechange initiators?

Good negotiating skills, communication skills and the ability topersuade and ________ people at all levels.

Correct Answer


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List of Att

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65

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trategic HRmpted Questions and Answers

________ issues tend to be well disguised.Territorial

Uncertainty

HR related policies and actions use ________.

Business language

Mission

All aspects of the merger need ________.

Managing

Reward

Indoctrinative

Plan

________ made studies of why change efforts often fail.

John Koner

Grappling

T Q

Commitment strategy is inherently ________.

Long term

Finding ways to reduce ________ is a key responsibility ofmanagement.

Organizations exist to accomplish some ________ or set ofobjectives.

The ________ and control systems should be altered to support thestrategic human resource function.

The ________ approach to culture change can lead to wide scalechanges at an informal, technical level.

The business side of the process begins with the strategic ________as the guiding framework.

Many experts & professionals are ________ with the issue of how tobuild, maintain and retain intellectual capital intellectual capital.

________ is potentially one of the most difficult to implementeffectively.


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Knowledge owner's

________ performance does not occur in a vaccum.

High

HR professionals has to be skilled in the art of ________.

Clarifying

________ can provide a steering force for organization improvement.

Strategy

Few personnel managers use ________ as an indicator for morale.

Absenteeism

________ has established an international on-line service center.Unisys

Three

________ of management is likely to be another key agenda item.

Quality

Strategic thinking is a ________ process.

Continuing

Strategic

Contrast sharply

________ is considered as a strategic activity.

Recruitment

Competitive edge comes from the ________ of people.

Quality

Sophisticated human relations mode

________ responsibility is to keep up to date & keep up with theinformation flow.

Standard Life's UK workforce has grown by 40% in ________ yearsand currently numbers 9700 employees.

The ________ link calls for dialogue between the business concernsand the human resource concern.

The values and principles of QWL ________ with the ones operatingin many organisations.

Given the current emphasis on individualism the obvious routemight seem to be the ________.


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Culture

Capabilities

Environmental

Reward

Strategy as an emerging process of ________.

Action

Tony Groundy

Five

The practices used in different QWL programs ________.

Vary widely

1998

Recruited

T&D

Strategy

The organization's ________ must be conducive to productivity andquality improvement.

Individual level where people are usually motivated to close thegap between their current and desired ________.

The questionnaire of Towers Perrin study asked respondents toselect and rank 5 items from a list of 17 ________ factors affectingHuman Resource Management.

Motivation strategy will refer to the performance management and________ systems.

________ suggests Human Resource Strategy in itself may not beeffective.

Pettigrew & Whipp identified ________ central factors for managingchange successfully.

A survey of senior HR Managers carried out in ________ had straightforward ways of describing what the core role of strategic HRShould be.

People are ________ and developed to do jobs defined by theorganization's formal structure.

________ executives take a full part in the strategic planningprocess.

The human Resource organization will probably have to review it'smission and ________.


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Angela Mulvie

The process of eliminating jobs is frequently compared to ________.

Death and murder

Growth

Virtual

HR Strategies

Purcell and Ahlstrand

Let go of unnecessary routine tasks means ________.

Bebureaucratize

Resource

Reassurance

Improvement

Knowledge exchange

Co - exist

Marilyn McDougall and ________ carried out a study of howcompanies measure the impact of HRM to the bottom line.

________ is created from the intellect of knowledge workers, notfrom the labour of low grade service and production workers.

________ Companies are appearing at

Documents

35 35 Strategic Hr Consolidated