2014 Q4 Commercial Property Trends - Kingsley Associates...Commercial Industry Trends Q4 2014 For permission to use Kingsley data, contact Peggy Robinson: 770.908.1220 ext244 | [email protected]

Commercial Industry TrendsQ4 2014

To request permission to use Kingsley data, please contact:

Peggy Robinson, Vice President of Marketing770.908.1220 ext 244 | [email protected]

CONFIDENTIAL | Ⓒ Kingsley Associates

2Business intelligence for the real estate industry.

Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]

Overall Satisfaction

85%

78%

64%

74%

88%82%

71%

85%87%81%

71%

83%89%

83%

68%

84%

0%

20%

40%

60%

80%

100%

Office Industrial Retail Medical Office

Overall satisfaction% Satisfie

d

2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014




Overall Satisfaction

84% 85%

88% 87%89%

74%

78%82% 81%

83%

59%

64%

71% 71%68%

76%

74%

85%83%

84%

50%

60%

70%

80%

90%

100%Office Industrial Retail Medical Office

Overall satisfaction% Satisfie

d




Value for Amount Paid

64%

50%

34%

46%

68%

58%

39%

60%

68%

56%

43%

54%

70%

50%

39%

61%

0%

15%

30%

45%

60%

75%


Value for amount paid% Satisfie

d

2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014




Renewal Intentions

62%

54%58%

67%64%

60% 59%

70%

63% 62%64%

68%

63%60%

66%69%

0%

15%

30%

45%

60%

75%


Renewal intentions% Likely to Ren

ew

2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014




14%

19%

23%

29%

32%

30%

34%

35%

41%

65%

0% 25% 50% 75% 100%

Property mgmt.

Business circ.

Corp. decision

Space req.

Price

Price

Property mgmt.

Space req.

Qlty. of building

Location

Office ‐ 2014 Office ‐ 2013

18%

21%

29%

30%

45%

38%

39%

48%

53%

72%

0% 25% 50% 75% 100%

Building func.

Business circ.

Price

Corp. decision

Space req.

Property mgmt.

Qlty. of property

Space req.

Building func.

Location

Industrial ‐ 2014 Industrial ‐ 2013

% of Respondents

Likely to Renew

Unlikely to Renew

Top Five Renewal Decision Factors by Renewal Intent

Likely to Renew

Unlikely to Renew

Renewal decision factors




19%

19%

20%

25%

59%

23%

30%

34%

49%

76%

0% 25% 50% 75% 100%

Qlty. of cleaning

Space req.

Property mgmt.

Parking

Price

Parking

Space req.

Property mgmt.

Rltn. w/ hospital

Location

Medical Office ‐ 2014 Medical Office ‐ 2013

19%

24%

26%

31%

57%

28%

28%

34%

35%

65%

0% 25% 50% 75% 100%

Location in center

Signage / directories

Tenant mix

Customer traffic

Price

Business circ.

Corp. decision

Customer traffic

Location in center

Location

Retail ‐ 2014 Retail ‐ 2013

% of Respondents

Likely to Renew

Unlikely to Renew

Top Five Renewal Decision Factors by Renewal Intent

Likely to Renew

Unlikely to Renew

Renewal decision factors




Satisfaction with Property Management

89%

81%

71%

82%

91%86%

77%

89%90%85%

76%

88%91%

87%

75%

88%

0%

20%

40%

60%

80%

100%


Satisfaction with property management% Satisfie

d

2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014




Future Space Needs

15%

17%

11%

15%15%

19%

10%

16%16%

21%

11%

18%

16%

21%

12%

17%

0%

5%

10%

15%

20%

25%


Future space needs% Anticipating More Space

2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014




Future Space Needs

14% 15% 15%16% 16%

18%17%

19%

21% 21%

10%11%

10%11% 12%

15% 15%16%

18%17%

0%

5%

10%

15%

20%

25%Office Industrial Retail Medical Office

Future space needs% Anticipating More Space

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2014 Q4 Commercial Property Trends - Kingsley Associates...Commercial Industry Trends Q4 2014 For permission to use Kingsley data, contact Peggy Robinson: 770.908.1220 ext244 | [email protected]