2009 P eneraju Transformasi · Nik Hassan 24. Elyas Omar 25. Dato‟Ahmad Sarji Abdul Hamid 26. Dato‟Wan Mansor Wan Abdullah 27.ato‟ D Abdul Malek Abdul Aziz 28.ato‟ D Dr. Mohd

P eneraju TransformasiDriving Transformation

2009

Muka depan memaparkan wajah-wajah pegawai pengurusan kanan jabatan ini, dulu dan kini. Di bahagian

atas, disenaraikan wajah tokoh-tokoh yang pernah berkhidmat di JPA sebagai Ketua Pengarah Perkhidmatan Awam

(KPPA), Timbalan Ketua Pengarah Perkhidmatan Awam (TKPPA) dan Pengarah-Pengarah Bahagian. Mereka telah

merintis, membuka laluan dan membawa JPA menjadi sebuah agensi yang gah dan dihormati. Di bahagian bawah

pula, dipaparkan wajah Timbalan-Timbalan Pengarah masa kini yang merupakan pewaris dan pemegang amanah untuk

terus memandu Jabatan ini sebagai Peneraju Transformasi dan kekal relevan menjaguhi pengurusan modal insan hingga

ke persada antarabangsa.

The front cover displays the photos of former and present officers of the PSD senior management. The upper portion

displays photos of directors-general of the PSD and division directors. They have been trailblazers who have transformed

the PSD into a respected and well-known agency. The lower portion of the front cover pictures present deputy directors.

They represent the second-tier of leadership to whom the baton will be passed to steer the PSD in driving transformation

while spearheading human resource management to global pre-eminence.

P eneraju TransformasiDriving Transformation

2009

1. Tan Sri Ahmad Haji Husin 2. YM Tunku Tan Sri Mohamed Ibni Tunku Besar Burhanuddin 3. Tan Sri Abdul Kadir Shamsuddin 4. Tun Syed Zahiruddin Syed Hassan

5. Tan Sri Dato‟ Sri Abdullah Ayub 6. Tun Abdullah Mohd. Salleh 7. Tan Sri Abdul Aziz Zakaria 8. Tan Sri Dato‟ Hashim Aman 9. Tan Sri Osman S. Cassim 10. Tan

Sri Datuk Rozhan Kuntom 11. Tan Sri Dato‟ Alwi Jantan 12. Tan Sri Dato‟ Mahmud Taib 13. Tan Sri Dato‟ Paduka Dr. Mazlan Ahmad 14. Tan Sri Samsudin Osman

15. Tan Sri Jamaluddin Hj. Ahmad Damanhuri 16. Sheikh Hussein Sheikh Mohamed

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

17. Abdul Aziz Zakaria 18. Paul Ratchaga 19. Hashim Aman 20. Abdul Aziz Mohamed 21. Abdul Rahman Pilus 22. Datuk Haji Rozhan Kuntom 23. Nik Ahmad Haji

Nik Hassan 24. Elyas Omar 25. Dato‟ Ahmad Sarji Abdul Hamid 26. Dato‟ Wan Mansor Wan Abdullah 27. Dato‟ Abdul Malek Abdul Aziz 28. Dato‟ Dr. Mohd

Shaari Ahmad Jabar 29. Abdul Halim Abdul Salam 30. Dato‟ Kamaruzzaman Shariff 31. Dato‟ Mohd. Ali Hassan 32. Datuk Dr. Muhammad Rais Abdul Karim

16

17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

33 34 35 36 37 38 39 40 41 42 43 44 45

33. Datuk Wira Mohd Zam Abdul Wahab 34. Dato‟ Hj. Khalil Hussain 35. Dato‟ Abdul Wahab Adam 36. Abdul Malek Hamzah 37. Dato‟ Zakaria Mohd Taib 38.

Datuk Habibah Ahmad Termizi 39. Dato‟ Hj. Abdul Wahab Mulajat 40. Dato‟ Ahmad Said 41. Dato‟ Zaharah Shaari 42. Dato‟ Mokhtar Abdullah 43. Dato‟ Dr.

Mohd Yahya Nordin 44. Datuk Normah Md. Yusof 45. Dato‟ Abdul Halim Abdul Hamid 46. Zaleha Ahamad Osman 47. Mohamad Hj. Abdul Majid 48. Dato‟ Hj.

Yaacob Hussin

46 47 48

49 50 51 52 53 54 55 56 57 58 59 60

49. Hashim Aman 50. Hashim Salleh 51. Ahmad Tajuddin Muhd Darus 52. Dato‟ Hassan @ Aziz Ibrahim 53. Dato‟ Sulaiman Hashim 54. Dato‟ Zainol Abidin Dato‟

Salleh 55. Dato‟ Zolkipli Abdul 56. Dato‟ Azmeer Rashid 57. Dato‟ Shafee Yahaya 58. Hashim Meon 59. Dato‟ Abdul Majid Hussein 60. Dato‟ Mohtar Abas 61.

Clement Hon @ Sulaiman Hon Abdullah 62. Datuk Ahmad Badri Mohamed Basir 63. Datuk Hassan @ Aziz Ibrahim 64. Dato‟ Hj. Hisham Alwee

61 62 63 64

65 66 67 68 69 70 71 72 73 74 75

65. Dato‟ Khalil Hassan 66. Dato‟ Kong How Kooi 67. Ng Peng Kong 68. Tey Boon Hwa @ Tee Boon Hwa 69. Siti Aisyah Abdullah 70. Toh Ah Bah 71. S. Veloo

72. Nik Musa Abdullah 73. Mohd Nor Abu Osman 74. Datuk Zahari Abd. Rashid 75. Wan Zahar Sheikh Abd. Rahman 76. Wan Awang Wan Yaacob 77. Ahmad

Hassan Osman 78. Dato‟ Nuraizah Abd. Hamid 79. Datuk Abd. Ghani Sulaiman 80. Dato‟ Mohsin Mohd Khir

81. Musa Talib 82. Dato‟ Abdul Hamid Hamat 83. Puan Sri Zaiton Mhad. Ali 84. Dato‟ Yap Kin Sian 85. Dr. P.Manogran 86. Dr. Haji Malek Shah Haji Mohamed

Yusoff 87. Thomas George 88. Anuar Abdul Latif 89. Kamaruddin Rani 90. Abdul Habib Mansur 91. Mohamad Zabri Min 92. Abdul Aziz Mohd Yusof 93. Abd

Halim Shah Abd Murad 94. Dr. Abdul Rahman Idris 95. Maridah Hj. Mohd Yusof 96. Dr. Zulkefli A. Hassan

76 77 78 79 80

81 82 83 84 85 86 87 88 89 90

97. Haji Lamien Sawiyo 98. Abdullah Sanusi Ahmad 99. Dr. Mazlan Ahmad 100. Dr. Johari Mat 101. Dr. Muhammad Rais Abdul Karim 102. Dr. Halim Shafie

103. Dato‟ Dr. Zulkarnain Awang 104. Abdul Jalil Khalid 105. Zaharah Ali 106. Sabri Omar 107. Dr. Mat Saad Baki 108. Mohd Arip Mahmod 109. Dahri @

Abdul Latif Ibrahim 110. Mohd Yasin Salleh

91 92 93 94 95 96

97 98 99 100 101 102 103 104 105 106 107 108 109 110

111. Mohd Tajuddin Don 112. Dato‟ Dr. Hj. Mohd Azhar

Hj. Yahaya 113. Datuk Farida Mohd. Ali 114. Dato‟

Dr. Mohammad Hamzah 115. Datuk Dr. John Antony

Xavier 116. Datuk Ab. Khalil Ab. Hamid

111 112 113 114 115 116 117

117. Dato‟ Ismail Alias 118. Kamaruddin Tahir 119.

Dato‟ Yeow Chin Keong 120. Dr. Aris Kasan 121. AmirAbdul Hamid 122. Basaruddin Sadali

Tan Sri Ismail Adam

123

123. Dato' Mat Aron Deraman 124. Raja Noor Zaedah Raja Ahmad 125. Jaya Gopan Ramasamy 126. Jalil Marzuki 127. Sadiah Abu Samah 128.

Datin Rosslina Ahmad Mokhtar 129. Norlian Abbas 130. Sohime Ahmad 131. Dr. Rose Lena Lazemi 132. Dato' Abu Bakar Othman 133. Dr. Alauddin

Sidal 134. Dr. Mazlan Harun 135. Dr. Noor Zari Hamat 136. Ruziati Mior Ahamad Ariffin 137. Ab Wahab Che Mat 138. Kamin Samadi

124 129125 126 127 128 132130 131

139. Abd.Rahim Ishak 140. Datin Munirah Abdullah Bajanuddin 141. Lim Eng Hock 142. Zohari Said 143. Abu Bakar Idris 144. Mohamad Pakarul Razy

Mohamad 145. Saraya Arbi 146. Khairulazli Othman 147. Dr. George Patrick 148. Datin Siti Hijer Hj Othman 149. Mohd Zamri Mat Zain 150.

Rospiagos Taha 151. Datin Rosnah Ismail 152. Mohamad Azhan Md Amir 153. Jafri Embok Tahal 154. Azhar Ahmad

133 138134 135 136 137

139 144140 141 142 143 147145 146 148 152149 150 151 153

158

154

155 156 157 161159 160

155. Nik Noraini Nik Ya 156. Md Radzi Hashim 157. Abdul Jamil Abdul Halim 158. Jamil Rakon 159. Hussain Yasin 160. Mansor Maizan

161. Mohd. Yusuf Chek Mat 162. Hairul Rashidan Md Rashid 163. Dr. Anesee Ibrahim 164. Hamdan Puteh 165. Mazlan Abdul Mutalib 166.

Makhzan Mahyuddin 167. Aminurrahim Mohamed 168. Shukri Hamat

162 163 167164 165 166 168

173169 170 171 172 176174 175 177

169. Nurulhuda Abdullah 170. Mohd Fauzi Md Isa 171. Kamaruzzaman Hassan 172.

Mohamad Sapri Ismail 173. Mariam Kadir 174. Mansor Man 175. Mohd Yusof Mohd

Siraj 176. Suhaimi Ali @ Ahmad 177. Siti Norlailasari Abdul Rahman

118 119 120 121 122

Isi KANDUNGAN

CONTENTS

01 - 27

28 - 32

49 - 56

33 - 48

57 - 67

Memantapkan Kapasiti Organisasi

Enhancing Organisation Capacity

Prestasi Keseluruhan

Overall Performance

Mengurus Pekerja Yang Berkualiti

Managing Quality Employees

Membangun Kompetensi Tenaga Kerja

Developing a Competent Workforce

Menetap Hala Tuju Strategik

Setting the Strategic Direction 85 - 89

90 - 106

140 - 150

68 - 84

107 - 139

Profil Korporat

Corporate Profile

Komunikasi Korporat

Corporate Communication

Jaringan Ilmu

Knowledge Network

Mengurus Prestasi, Pengiktirafan Dan Ganjaran

Managing Performance, Recognition and Rewards

Membentuk Budaya Kerja Berprestasi Tinggi

Shaping a High-Performance Work Culture

“…kerjasama para penjawat di dalam perkhidmatan

awam adalah salah satu pra-syarat bagi mencapai

kejayaan Program Transformasi Kerajaan. Tiada apa

pun akan berjaya dalam Kerajaan tanpa sokongan

dari perkhidmatan awam. Saya ingin berterima

kasih pada semua pekerja sektor awam atas

perkhidmatan mereka yang dedikasi dan usaha-

usaha yang berterusan untuk mempertingkatkan

perkhidmatan sehingga ke hari ini, dan saya

memohon sokongan penuh mereka dalam Program

Transformasi Kerajaan ini dan dalam gagasan

1Malaysia, Rakyat Didahulukan, Pencapaian

Diutamakan.”

Petikan buku “Pelan Hala Tuju

Program Transformasi Kerajaan”28 Januari 2010

“…working in partnership with the public service to

drive delivery is a pre-condition of success. Nothing in

government will happen without the support of the

public service. I applaud all our public servants for

their dedicated service and their continuous

improvement efforts to date and seek their full

support for this Government Transformation

Programme and 1Malaysia, People

First, Performance Now.”

From the book “Government Transformation

Programme The Roadmap”28th January 2010

KELUK NILAI BARU

NEW VALUE CURVE

KURANG

REDUCE

CIPTA

CREATE

TINGKAT

RAISE

HAPUS

ELIMINATE

Diubahsuai daripada Buku W. Chan Kim dan Renee Mauborgne “Strategi Samudera Biru”

Adapted from the “Blue Ocean Strategy” by W. Chan Kim and Renee Mauborgne

Membuat Perkara Yang Dilakukan

Oleh Orang Lain

(Menanda Aras)

Doing Things Others are Doing

(Benchmarking)

Membuat Penambahbaikan

(Kemajuan)

Doing Things Better (Improving)

Membuat Perkara Yang Tidak Dilakukan

Oleh Sesiapa

(Kelainan)

Doing Things No One is Doing

(Being Different)

Berhenti Membuat Sesuatu Perkara

(Pemansuhan)

Stop Doing Things (Abolish)

Membuat Perkara Yang Betul

(Keberkesanan)

Doing the Right Things

(Effectiveness)

Membuat Perkara Yang Tepat

(Kecekapan)

Doing Things Right

(Efficiency)

PEM

AC

U

DR

IVER

PEM

BO

LEH

UPA

YA

EN

ABLE

R

Peneraju

Perubahan

Driving

Change

Hala Tuju

Strategik SM

HR Strategic

Direction

Modal

Maklumat

Information

Capital

Modal

Organisasi

Organisational

Capital

Modal Insan

Human Capital

Kepimpinan

Leadership

“RAKYAT DIDAHULUKAN PENCAPAIAN DIUTAMAKAN”“PEOPLE FIRST PERFORMANCE NOW”

INPUT

INPUT

OUTPUTS

OUTPUTS

HASIL

OUTCOMES

IMPAK

IMPACT

PROSES (KRA)

PROCESS (KRA)

• Perancangan

Sumber Manusia

Human Resource

Planning

• Perancangan

Strategik

Pengurusan

Sumber Manusia

Human Resource

Management

Strategic

Planning

Pembangunan

Development

Pengurusan

Management

Keperkasaan

Keupayaan

Organisasi

Resilient

Organisational

Capability

Modal Insan yang

Berpengetahuan,

Berinovasi

dengan Peranggu

Minda

Kelas Pertama

Human Capital

that is

Knowledgeable,

Innovative and

with

First-Class Mindset

TERAS STRATEGIK

NEGARA

NATIONAL STRATEGIC

THRUST

Kapasiti, Ilmu

dan

Pemantapan

Inovasi

Capacity,

Knowledge and

Innovation

Enhancement

Pelaksanaan

Pemantapan

Kapasiti

Capacity

Enhancement

Implementation

• Responsif,

Relevan dan

Inovasi

Responsive,

Relevant and

Innovative

• Tadbir Urus

yang Baik

Good

Governance

• Perkhidmatan

Awam Bertaraf

Dunia

World–Class

Public Service

TR

AN

SFO

RM

ASI PER

KH

IDM

ATA

N A

WA

M

PU

BLI

C S

ER

VIC

E

TR

AN

SFO

RM

ATIO

N

Daya Saing

Negara

National

Competitiveness

• Pertumbuhan

Ekonomi

Economic Growth

• Pembangunan

Infrastruktur

Infrastructure

Development

• Kecekapan

Perniagaan

Business

Efficiency

• Kecekapan

Kerajaan

Government

Efficiency

Perancangan

Planning

Penyampaian

Perkhidmatan

Cemerlang

Excellent

Service Delivery

• Kepimpinan

Leadership

• Pengurusan

Kepelbagaian

Bakat

Talent Diversity

Management

• Skim Perkhidmatan

Service Scheme

• Struktur Organisasi

Organisational

Structures

• Sistem dan

Prosedur

Systems and

Procedure

• Teknologi

Technology

• Budaya Berprestasi

Tinggi

High Performance

Culture

TRANFORMASI MODAL INSAN, MEMAKMURKAN NEGARA

TRANSFORMING HUMAN CAPITAL, PROSPERING THE NATION

Setelah 75 tahun melaksanakan tanggungjawab sebagai

perancang, pembangun dan pengurus sumber manusia sektor awam, negara

telah menyaksikan peningkatan peranan JPA selari dengan amanah Kerajaan

supaya Jabatan ini bertindak sebagai peneraju perubahan perkhidmatan

awam demi peningkatan tahap kemajuan negara. Oleh itu, JPA secara

berterusan menambah baik dasar dan kaedah pengurusan sumber manusia

demi membentuk perkhidmatan awam yang berkeupayaan memberi

perkhidmatan berkualiti tinggi sambil menjadi majikan pilihan.

Sebagai peneraju perubahan perkhidmatan awam, JPA menetapkan hala tuju strategik pengurusan sumber

manusia sejajar dengan misi nasional. Bagi tahun 2009, JPA telah memulakan usaha mengeluarkan Pelan

Hala Tuju Strategik Pengurusan Sumber Manusia Perkhidmatan Awam sebagai rujukan kepada pengurus-

pengurus sumber manusia menjajarkan hala tuju organisasi dengan wawasan negara. JPA juga merupakan

agensi peneraju dalam menyelaras input bagi Teras Ke-5 di bawah Rancangan

Malaysia Ke-10 iaitu Mengukuhkan Keupayaan Institusi dan Pelaksanaan

Technical Working Group Ke-6 KRA Ke-4 iaitu Keupayaan dan Kompetensi

Sektor Awam.

After 75 years of discharging its responsibility as the public sector

human resource planner, developer and manager, 2009 further

witnessed the increase in the role of the PSD, in line with the trust

given to it by the Government to act as the leading agent of change

in the civil service to ensure the country‟s continued development. As

such, the PSD continuously improves the policy and method of human

resource management to develop a civil service that is able to

provide a high quality service as well as being the employer of

choice.

As the driving force of change in the public service, the

PSD sets its strategic direction for human resource

management in line with the national mission. In 2009,

the PSD initiated efforts to produce the Public Sector

Human Resource Management Strategic Direction as a

reference for the human resource managers to align their

organisational and HR direction in line with the country‟s vision.

As the lead agency of the 6th Technical Working Group under the 4th

KRA, namely, the Capability and Competency of the Public Sector, of

the 5th Thrust of the 10th Malaysia Plan, namely, Strengthening the

Institutional Capability and Implementation, the PSD coordinated the

development of the Human Resource Transformation Programme.

Perutusan KETUA PENGARAH PERKHIDMATAN AWAM

Foreword by the DIRECTOR-GENERAL OF PUBLIC SERVICE

i

Jabatan Perkhidmatan AwamPublic Service Department

Dalam usaha membangunkan budaya berprestasi tinggi, projek petunjuk prestasi utama (KPI) bagi Jawatan

Utama Sektor Awam (JUSA) telah dilaksanakan dengan satu pusingan lengkap. Ia bertujuan membolehkan

ketua-ketua setiausaha, ketua-ketua perkhidmatan dan ketua-ketua jabatan yang terpilih serta lapisan

kedua mereka memberi tumpuan sepenuhnya terhadap keberkesanan penyampaian perkhidmatan melalui

pengukuran pencapaian yang berorientasikan impak.

Dalam meningkatkan keupayaan organisasi selaras dengan misi nasional untuk mengukuhkan keupayaan

institusi, JPA memastikan perkhidmatan awam diperuntukkan dengan skim perkhidmatan yang relevan dari

segi syarat-syarat lantikan bagi menarik dan mengekalkan kemahiran serta meningkatkan kemajuan kerjaya

penjawat awam. Bagi memastikan agensi-agensi Kerajaan dapat beroperasi dengan lancar, JPA telah

mewujudkan sebanyak 18,621 jawatan baru dalam pelbagai sektor sepanjang tahun 2009 dan seramai

9,062 pegawai perkhidmatan gunasama telah diterima masuk untuk mengisi kekosongan jawatan pelbagai

gred dan skim perkhidmatan.

JPA secara berterusan menambahbaik laluan kerjaya penjawat awam dan antara inisiatif yang

diperkenalkan pada tahun 2009, ialah pelaksanaan kenaikan pangkat pegawai kumpulan sokongan yang

telah berkhidmat 15 tahun dan lebih. Melalui pelaksanaan dasar ini, seramai 25,530 penjawat awam telah

mendapat manfaatnya. Mulai tahun 2009 juga, JPA telah memperkenalkan pelaksanaan sistem kemasukan

pelbagai peringkat (multiple entry) dan program penempatan silang (cross-fertilisation) melibatkan

pegawai-pegawai sektor awam dan sektor swasta. Pelaksanaan program ini memberi fokus kepada tiga

bidang utama iaitu Pengurusan Sumber Manusia (PSM), Ekonomi dan Kewangan. Pelaksanaan program baru

ini mendapat liputan yang meluas dan positif dari pelbagai pihak.

In its effort to develop a high-performance culture, the PSD completed one full cycle of the key performance

indicators project (KPI) for the top echelon of the public sector. This project is aimed at enabling the

secretaries-general, heads of services and selected heads of department, together with their second-tier

management, to give full attention towards the effectiveness of their service delivery by using an impact-

oriented performance measurement.

In line with the national mission to strengthen institutional capacity, the PSD seeks to increase the

organisational capability by ensuring that the public service possesses relevant service schemes with

appropriate terms of appointment to attract and retain talent as well as to enhance civil servants‟ career

advancement. At the same time, the PSD is also responsible to ensure government agencies operate well and

are responsive to the needs of the public and challenges of the environment. Accordingly, in 2009, the PSD

created 18,621 new posts in various sectors and appointed 9,062 personnel to fill vacancies in various

grade and scheme of service.

The PSD also continuously improves the career path of public servants. One of the initiatives introduced in

2009 was the implementation of the promotion for support staff who have served for 15 years or more.

Some 25,530 officers have benefitted from this policy. As of 2009, the PSD has introduced a multiple-entry

system for entry into the public service. It has also introduced a public-private sector cross-fertilisation

programme. The implementation of the programme focuses on three main areas, namely, Human Resource

Management, Economics and Finance. The programme has received wide coverage and positive feedback

from various parties.

ii


Bagi meningkatkan produktiviti dan perkhidmatan kepada rakyat, Kerajaan memutuskan untuk menambah

bilangan hari bekerja bagi penjawat awam. Sehubungan itu, dasar baru kadar cuti rehat tahunan

kepada penjawat awam telah dikeluarkan. Pelbagai faedah dan imbuhan telah juga diperkenalkan

pada tahun 2009, antaranya ialah pembayaran Imbuhan Tetap Perumahan kepada pegawai

perkhidmatan awam yang disediakan kemudahan perumahan yang kurang sesuai di kawasan

pedalaman. Dasar ini diluluskan sebagai galakan kepada penjawat awam untuk berkhidmat di

pedalaman. Selain itu, Kerajaan juga telah meluluskan Bantuan Khas Kewangan sebanyak RM500 kepada

penjawat awam di bawah peringkat JUSA yang mana diterima baik oleh mereka.

Selain menjaga kebajikan penjawat awam, Kerajaan juga prihatin ke atas nasib para pesara dan

penerima pencen. Sehubungan itu, dasar-dasar baru pakej pasca perkhidmatan bagi menjaga kebajikan

pesara-pesara Kerajaan telah diluluskan. Antara inisiatif yang dikuatkuasakan pelaksanaannya mulai 1

Januari 2009 ialah pemberian ex-gratia terbitan sekaligus kepada ibu atau bapa anggota berpencen

yang meninggal dunia semasa dalam perkhidmatan tanpa meninggalkan balu/duda atau

anak, peningkatan maksimum cuti rehat dan cuti rehat khas yang boleh dikumpul untuk pemberian wang

tunai sebagai Gantian Cuti Rehat (GCR) kepada 150 hari dan tawaran opsyen Skim Pencen kepada

anggota yang masih berada di dalam Skim Kumpulan Wang Simpanan Pekerja. Sebagaimana penjawat

awam, Kerajaan telah memanjangkan bayaran Bantuan Khas Kewangan sebanyak RM500 kepada

pesara Kerajaan. Pada tahun 2009, JPA telah mengorak langkah baru melalui jalinan kerjasama dengan

GCH Retail (Malaysia) Sdn. Bhd. iaitu syarikat induk bagi gedung-gedung Cold Storage, Guardian dan

Giant bagi menyediakan peluang pekerjaan kepada pesara yang masih produktif. Selain itu, peluang

pekerjaan kepada pesara juga dibuka melalui JobsMalaysia.

To improve productivity and service to the public, the Government decided to increase number of working

days for civil servants. Therefore, a new policy on annual leave entitlement was introduced last year. Apart

from that, a raft of new benefits and incentives was approved in 2009, such as Housing Allowance to civil

servants in rural areas who have been provided with sub-standard housing. This policy is meant to

encourage more officers to serve in rural areas. The government also paid a Special Financial Assistance

of RM500 to all civil servants below the JUSA category and pensioners. This gesture was well-received by

them.

While taking care of the welfare of serving officers, the Government is also concerned about the

wellbeing of its pensioners. Among the initiatives that have been implemented as of 1st January 2009

were the lump sum payment of derivative ex-gratia to the mother or father of pensionable officers who

died in service without leaving any widow/widower/child, increase in the maximum accumulated annual

leave and special leave for cash payment in lieu of leave to 150 days and an option to join the

pensionable scheme for employees who had chosen the Employees Provident Fund Scheme. In 2009, the

PSD established a link with GCH RETAIL (Malaysia) Sdn Bhd, the parent company for various stores such as

Cold Storage, Guardian and Giant, to provide job opportunities to the pensioners who are still productive.

Apart from that, job opportunities for the pensioners are also offered through JobsMalaysia.

iii


JPA turut mengambil inisiatif membangunkan pemimpin yang berfikiran strategik dan mampu bertindak

dalam apa jua situasi. Kursus-kursus pembangunan kepimpinan telah diusahakan di INTAN dengan

kerjasama universiti-universiti terkemuka seperti Universiti Harvard. JPA juga terus menawarkan kursus-

kursus bagi meningkatkan kecekapan penjawat awam. Sebanyak 929 kursus telah dijalankan dan

dimanfaatkan oleh 30,441 penjawat awam. Selain latihan dalam bentuk konvensional, E-Pembelajaran

Sektor Awam (EPSA) juga diperkenalkan dan telah berjaya menarik 7,176 peserta.

Selain menyedia ruang latihan untuk penjawat awam tempatan, JPA juga menerima penjawat awam dari

luar negara melalui lawatan antarabangsa dan program khas. Bilangan permohonan oleh negara-negara

luar untuk menanda aras dan berdialog serta mempelajari pengalaman JPA dalam membangunkan

perkhidmatan awam juga semakin banyak diterima. Sebanyak 29 lawatan delegasi antarabangsa dan

lapan kursus Malaysian Technical Corporation Programme (MTCP) telah dianjurkan bagi mempelajari

pelaksanaan dasar-dasar perkhidmatan awam yang dilaksanakan di negara ini.

Sebagai agensi pusat yang dipertanggungjawabkan dengan PSM perkhidmatan awam, JPA sedar akan

kesan pembangunan modal insan terhadap kejayaan sesuatu negara. Dasar Latihan Sumber Manusia

Sektor Awam telah menetapkan setiap penjawat awam perlu mengikuti latihan sekurang-kurangnya tujuh

hari dalam setahun. Di JPA, dasar ini ditekankan sepenuhnya dan bagi tahun 2009, seramai 2,983 orang

warga JPA telah menjalani latihan purata sebanyak 11 hari. Di samping itu, bilangan tajaan JPA di dalam

dan luar negara terus ditingkatkan. Bagi tahun 2009, keseluruhan penerima tajaan JPA adalah seramai

49,934 berbanding tahun sebelumnya hanya 42,495 orang yang merangkumi Program Penajaan Luar

Negara (11,712 orang), Program Penajaan Dalam Negara (33,692 orang), Program

The PSD has taken the initiative to develop leaders who are strategic in their thinking and have the capacity

to act in any situation. Leadership development courses were conducted in INTAN with the cooperation of

eminent university such as the Harvard University. The PSD also continues to offer generic courses that can

improve the efficiency of the civil servants. In 2009, 929 courses were conducted in which 30,441 public

servants were trained. Apart from the conventional way of training, the Public Sector E-Learning (EPSA) was

also introduced where 7,176 government servants participated.

The number of applications from various countries to visit, interact as well as to learn from our experience in

developing the public service has also increased. Last year, the PSD received 29 international delegations.

The PSD also organised the Attachment Programme for Officers from the ASEAN countries to learn about

the implementation of public policies in this country. At the same time, 161 participants from developing

countries participated in eight Malaysian Technical Corporation Programme Course (MTCP) sponsored by

INTAN. In line with the Human Resource Public Sector Training Policy – which states that each civil servants

must attend at least seven days training per year - 2,983 PSD personnel had undergone an average of 11

days of training.

The PSD is aware of the importance of developing human capital in ensuring a nation‟s success. In tandem

with the Government policy to develop human capital, the number of PSD sponsorships locally and overseas

was increased. In 2009, the number of the PSD-sponsorship recipients was 49,934 compared 42,495 in the

previous year. This comprised the Overseas Sponsorship Programme (11,712), Local Sponsorship

Programme(33,692), Look East Policy Programme (1,922) and In-Service Programme (2,608). In 2009

Government continued to look after the welfare of the PSD-sponsored students. It increased the Cost of

Living Allowance for students in Italy and India by 290 percent and 373 percent respectively.

iv


Selain menjalankan urusan terasnya, JPA juga diiktiraf sebagai agensi yang berjaya menganjurkan majlis-

majlis utama negara. Sepanjang tahun 2009, JPA telah melaksanakan Majlis Amanat Perdana

Perkhidmatan Awam (MAPPA) IX dan MAPPA X, Pelancaran Sambutan Jubli Intan JPA, Sambutan Hari

Pekerja Sektor Awam 2009, Persidangan Perkhidmatan Awam Ke-14, Majlis Perhimpunan Y.A.B. Perdana

Menteri Bersama Pegawai Perkhidmatan Awam dan Majlis Perasmian Hari Terbuka Program Transformasi

Kerajaan (GTP). Kejayaan JPA menganjurkan majlis-majlis perdana dengan lancar membuktikan jabatan

ini berada dalam kelasnya tersendiri dan menjadi rujukan pelbagai pihak.

Kredibiliti JPA dalam memberikan penyampaian perkhidmatan terbaik kepada rakyat telah dibuktikan

melalui pengiktirafan pelbagai pihak dalam bentuk anugerah dan penghargaan. Tahun 2009 telah

menyaksikan JPA menerima Persijilan MS ISO 9001:2008 daripada SIRIM yang melambangkan

pematuhannya kepada piawaian kualiti global bagi Sistem Pengurusan Kualiti Penggubalan Dasar dan

Pengurusan Sumber Manusia Perkhidmatan Awam. JPA juga diiktiraf di peringkat antarabangsa

antaranya melalui Projek HRMIS yang disenarai pendek bagi United Nations Public Service Award

(UNPSA) serta Sistem POWER yang menerima Merit Award dalam Kategori Best E-Goverment

Application, Asia Pacific ICT Award (APICTA) 2009.

Apart from its core business, the PSD is also entrusted with organising the public service‟s main events. In

2009, the PSD organised the Public Service Premier Address (MAPPA) IX and MAPPA X, The PSD‟s

Diamond Jubilee Celebration, Public Sector Workers‟ Day Assembly 2009, 14th Public Service

Conference, Special Assembly of the Public Servants with the Prime Minister and the Government

Transformation Programme Open Day. The success of organising these prime events proves that this

department is in its own distinctive class and has become a source of reference to various parties.

The various recognitions in the form of awards and appreciation attest to the PSD‟s credibility in effective

service delivery. In 2009, the PSD was awarded the Certificate of MS ISO 9001:2008 by SIRIM. This

certificate symbolizes the Department‟s compliance with the global quality standard for the Quality

System in the Policy Making and Public Service Human Resource Management. Apart from the national-

level recognition, 2009 also witnessed the PSD being recognised as world-class in human resource

management. The HRMIS Project has been shortlisted for the United Nations Public Service Award

(UNPSA), while the POWER System received the Merit Award in the Best E-Government Application

Category at the Asia Pacific ICT Award (APICTA) 2009.

The PSD, through INTAN, also won the second place for Best-In-Class Category in the Government

Technology Awards Ceremony in 2009. This proves that INTAN is comparable to other overseas training

institutions. All these recognitions can be regarded as a testimony to the PSD‟s position as being world-class

and as the centre of international reference.

Dasar Pandang ke Timur (1,922 orang) dan Program Penajaan Dalam Perkhidmatan (2,608 orang).

Demi menjaga kebajikan pelajar tajaan JPA, Kerajaan telah meluluskan semakan semula Elaun Sara

Hidup bagi negara Itali dan India masing-masing sebanyak 290 peratus dan 373 peratus.

v


JPA melalui INTAN juga telah merangkul tempat kedua bagi Kategori Best-In-Class pada majlis Government

Technology Awards 2009. Kejayaan ini membuktikan INTAN adalah setanding dengan institusi latihan luar

negara. Kesemua pengiktirafan ini dianggap sebagai testimoni kepada kedudukan JPA yang diiktiraf

bertaraf dunia dan menjadi pusat rujukan antarabangsa.

Telah menjadi amalan di JPA, sebelum sesuatu dasar diputus dan dilaksanakan, kajian dan penyelidikan

yang menyeluruh perlu dijalankan. Sepanjang tahun 2009, sebanyak 31 kajian dalam bentuk kajian

kes, empirikal, “desktop” dan lain-lain telah dilaksanakan bagi memantap dan menambahbaik lagi dasar-

dasar PSM. JPA juga sebagai pusat rujukan utama PSM, sentiasa menerbitkan penulisan khas untuk dijadikan

panduan oleh pengurus sumber manusia sektor awam. Oleh itu, lebih 67 penerbitan dalam bentuk

buku, jurnal, buletin, buku coffeetable dan booklet telah dikeluarkan meliputi semua urusan teras JPA.

Bersempena sambutan Jubli Intan yang diraikan pada tahun ini, JPA juga telah menerbitkan penulisan khas

sebagai tanda sejarah iaitu naskhah coffeetable “Kuasa Tak Ketara, Pengaruh Tak Diheboh – Institusi KPPA”

dan “Meniti Sejarah Merintis Kejayaan – Menyusuri Jejak 75 Tahun JPA”.

Mengimbas kembali segala inisiatif yang telah dilaksanakan sepanjang tahun 2009, jelas JPA telah

menjalankan pelbagai penambahbaikan dan inovasi demi meningkatkan keupayaan modal insan

perkhidmatan awam dalam menangani cabaran perubahan persekitaran dan memenuhi tuntutan hari

mendatang. Usaha ini akan diteruskan pada tahun-tahun hadapan.

Pencapaian serta kejayaan yang telah dikecapi ini tidak mungkin dapat direalisasikan tanpa sokongan

padu dan semangat yang jitu seluruh warga JPA dalam merealisasikan harapan dan amanah yang

diberikan merupakan resepi terbaik bagi memantapkan lagi penyampaian perkhidmatan JPA kepada

pelanggan-pelanggannya. Usia 75 tahun telah berupaya mematangkan JPA dari segi pengalaman dan

keupayaan dalam menerajui perubahan dalam perkhidmatan awam negara. service.

It has become the practice in the PSD where, before a policy is decided and implemented, a comprehensive

study and research is carried out to ensure its suitability. During the year of 2009, 31 such studies were done

to improve the human resource management policies. As the main referral centre for HRM, the PSD

continuously issues special editions and write-up as a guide for the public sector human resource manager. In

2009, more than 67 publications in the form of books, journals, bulletins, coffeetable books and booklets

were released that covered the whole core business of the PSD. In conjunction with diamond jubilee, two

coffeetable “Power Unseen, Influence Inconspicuous – The Institution of the DG of Public Service” and

“Walking Through History, Pioneering Success – Retracing 75 Years of the PSD” was published.

All the initiatives that were implemented during 2009, clearly demonstrates that the PSD has kept faith with

the call by the Prime Minister to the public service to strive for continuous improvement and innovation for the

enhancement of the capacity of the public service human capital to meet the challenges of the ever-changing

environment and to fulfill future demands. This effort will be continued in the coming years.

These successes and achievements would not have been possible without the solid support and strong spirit of

each member of the PSD in realising the hope and the trust given to the Department to strengthen the PSD‟s

service delivery towards its clients. Reaching the golden age of 75 years has also made the PSD to become

matured based on its experience and capacity in driving change in the public service.

vi


Peneraju Transformasi PENJAWAT AWAM

Driving Transformation Among PUBLIC SERVANTS

“…untuk melakukan proses anjakan dan perubahan, kita memerlukan [penjawat awam] yang bukan sahaja

memahami realiti semasa tetapi mempunyai kemahuan dan berani membuat perubahan”

“…to trigger the transformation process, we require [public servants] who understand current reality and have

the passion and courage to change”

-Y.A.B. Perdana Menteri sempena Majlis Perdana Perkhidmatan Awam Ke-X, 28 April 2009-

-Rt. Hon. Prime Minister at the 10th session of the Prime Minister‟s Address to the Public Service on 28th April 2009-

Satu daripada hakikat zaman adalah melalui liku-liku

perubahan. Untuk maju manusia perlu sentiasa berada di

hadapan keluk perubahan manakala untuk kekal di

hadapan manusia perlu menerajui perubahan. Dalam

mengharungi perubahan semasa ini, JPA akan sentiasa

memainkan peranannya menerajui perubahan

perkhidmatan awam. Oleh itu setiap warga JPA perlu

membuktikan kerelevanan mereka kepada rakyat dengan

mentransformasikan peranan sesuai dengan tuntutan

semasa. Melalui kaedah ini, barulah penjawat awam akan

diiktiraf sebagai pemelihara kepentingan awam.

Yang jelas, Perkhidmatan Awam Malaysia telah

memainkan peranan yang proaktif dalam proses

transformasi Negara dari sebuah negara pertanian

kepada negara perindustrian. Perubahan ini sudah

pastinya dibawa oleh penjawat awam itu sendiri ekoran

dari tuntutan semasa melalui proses globalisasi, ledakan

maklumat dan peningkatan taraf sosio ekonomi rakyat.

Penjawat awam perlu melakukan penambahbaikan

kepada lebih banyak transformasi dalam sektor awam

yang telah dimulakan sejak lama dahulu. Setiap warga

JPA adalah bertanggungjawab untuk melaksanakan tugas

yang diamanahkan dengan bersungguh-

sungguh, cekap, berdedikasi dan berkesan.

Untuk menjadi peneraju transformasi penjawat awam, JPA

berpegang kepada enam teras strategik pengurusan

sumber manusia yang memandu organisasi ini ke arah

kecemerlangan dan keunggulan. Enam teras strategik

tersebut adalah:

One of the facts of life is going through changes. To

advance, people must always be in front of the change

curve while to remain there, they need to lead the change.

To meet this current change, the PSD must always play its

role in leading the civil service. Therefore, every public

servant, especially in the PSD, should prove their relevance

to the people by transforming their role according to the

current demand. Through this transformation, public servants

will be recognised as the custodian of public interests.

It is clear that the Malaysian Public Service has played a

proactive role in the transformation process from an

agricultural country to an industrial nation. These changes

have been brought about by public servants themselves

following current demands brought on through the process

of globalisation, explosion in information and increase in

the socio-economic standard of the people. So, public

servants will have to undertake continuous improvement so

that there is a continuity with the huge transformation that

the public service had initiated in the past. Each public

servant in the PSD is responsible for performing their duties

that have been entrusted to them with efficiency and

dedication.

To drive transformation among public servants, the PSD has

to uphold six strategic thrusts of the human resource

management that drive this organisation to the excellence.

The six strategic thrusts are:

vii


Peneraju Transformasi PENJAWAT AWAM

• Menetap hala tuju strategik;

• Memantapkan kapasiti organisasi;

• Mengurus pekerja berkualiti;

• Membangun kompetensi tenaga kerja;

• Mengurus prestasi, pengiktirafan dan ganjaran; dan

• Membentuk budaya kerja berprestasi tinggi.

Berlandaskan enam teras strategik ini dan didokongi

dengan tema „Peneraju Transformasi Penjawat

Awam‟, Laporan Tahunan ini memaparkan pencapaian

serta prestasi JPA sepanjang tahun 2009 sebagai satu

bukti dalam menjunjung amanah yang telah

dipertanggungjawabkan. Sebagai peneraju kepada

perubahan perkhidmatan awam, warga JPA dituntut

mengamalkan nilai-nilai amanah, benar, bijaksana

adil, telus dan bersyukur. Keutuhan dan kekukuhan JPA

sangat bergantung kepada etika kerja semua penjawat di

dalamnya. Justeru itu, adalah menjadi tanggungjawab

warga JPA untuk memastikan setiap urusan dan tindakan

yang diambil perlu berpandukan kepada nilai-nilai

kebenaran, keikhlasan serta kesaksamaan kepada semua

pihak. Ciri-ciri tersebut merupakan teras kepada usaha

untuk menjayakan agenda transformasi.

Sesungguhnya, warga JPA mempunyai peranan untuk

menyumbang ke arah kejayaan transformasi yang

dirancang dan dilaksanakan. Untuk menjayakan

transformasi tersebut, pendekatan terbaik adalah dengan

melakukan transformasi dalam diri sendiri dan di JPA

terlebih dahulu sebelum meyakinkan agensi-agensi sektor

awam lain melakukan transformasi. Dalam erti kata

lain, JPA seharusnya menjadi contoh dalam melaksanakan

setiap agenda transformasi yang dirancang dan

disarankan. JPA tidak mahu dikatakan seperti „ketam yang

menyuruh anaknya berjalan lurus‟.

• Setting the strategic direction;

• Enhancing organisation capacity;

• Managing quality employees;

• Developing a competent workforce;

• Managing performance, recognition and rewards;

and

• Shaping a high-performance work culture.

Based on this six strategic thrusts and supported by the

theme „Driving Transformation among Public

Servants‟, this Annual Report will document the

achievements and performance of the PSD throughout

2009 as a testimonial to its upholding the trust reposed

in it. As a driver of change in the public service, public

servants in the PSD are required to put into practice the

values of trust, truth, wisdom, fairness, transparency and

gratitude. The strength and integrity of the PSD are

much dependent on the work ethics of its personnel.

Hence, it becomes the responsibility of the PSD personnel

to ensure that every action taken is guided by the values

of truth, sincerity and equity. These features represent

the central platform to achieve the transformation

agenda.

Indeed, the PSD public servants have an important

contribution to make towards the transformation. To

ensure the success of the transformation, the best

approach is by transforming oneself first before

convincing others to follow suit. In other words, the PSD

must be the example in the implementation of the

transformation. The PSD must walk the talk.

Driving Transformation Among PUBLIC SERVANTS

viii


Prestasi KESELURUHAN

OVERALL Performance

12 Prestasi Kewangan

Financial Performance

13 Perjawatan dan

Personel

Establishment and Personnel

14 Kebitaraan

Accolades

17 Sambutan Jubli Intan

Diamond Jubilee

02 Analisis Prestasi Balanced

Scorecard

Balanced Scorecard

Performance Analysis

04 Analisis Prestasi Sasaran

Kerja Tahunan 2009

2009 Annual Work Targets

Achievement Analysis

05 Sorotan Pencapaian

Utama 2009

2009 Achievement Highlights

JPA sentiasa menjadi pusat rujukan antarabangsa berikutan kecemerlangannya dalam pengurusan sumber manusia

PSD is a centre of international reference given its excellence in human resource management

Prestasi JPA dilapor berdasarkan Analisis

Balanced Scorecard dan Sasaran Kerja

Tahunan di samping Prestasi Kewangan

serta Perjawatan dan Personel.

Pencapaian utama JPA dipaparkan dalam

ruangan khas Sorotan 2009.

The PSD‟s achievement is reported based

on the Balanced Scorecard Analysis and

Annual Work Target Analysis together

with Financial Performance and

Establishment and Personnel Reports. The

highlight of the main achievements are

posted in a special space in this report.

1


Mulai Januari 2005, JPA telah mengguna pakai Balanced

Scorecard (BSC) sebagai satu lagi sistem pemantauan

pelaksanaan strategi dan pengurusan prestasi organisasi.

Selaras dengan Pekeliling Kemajuan Pentadbiran Awam

Bilangan 2 Tahun 2005, sebanyak 35 petunjuk prestasi utama

(KPI) yang dikelompokkan dalam empat perspektif telah

dibangunkan. Butiran adalah seperti yang ditunjukkan di

bawah:

Beginning January 2005, the PSD introduced the

Balanced Scorecard (BSC) as an additional system of

monitoring and evaluation of organisational

performance. A total of 35 key performance indicators

(KPIs) clustered under four perspectives were developed

in accordance with the guidelines provided by the

Development Administration Circular No. 2 of 2005.

Details are as below:

PRESTASI BSC JPA

PSD BSC PERFORMANCE

STAKEHOLDER/PELANGGAN

STAKEHOLDER/CLIENT

a. Memenuhi ekspektasi stakeholder/pelanggan

Fulfilling stakeholder/client expectations

b. Memperkasa organisasi beretika

Enhancing organisational ethics

c. Mengeratkan hubungan majikan – pekerja

Strengthening employer-employee relationship

PROSES DALAMAN

INTERNAL PROCESS

PENGURUSAN SUMBER DAN KEWANGAN

RESOURCE AND FINANCIAL

MANAGEMENT

a. Menguruskan perbelanjaan berhemah

Prudent financial management

b. Mengoptimumkan penggunaan sumber

Optimisation of resource utilisation

PEMBELAJARAN DAN PEMBANGUNAN

LEARNING AND DEVELOPMENT

Perspektif Pengukuran Prestasi BSC

BSC Performance Measurement Perspectives

Analisis Prestasi BALANCED SCORECARD

BALANCED SCORECARD Performance Analysis

a. Meningkatkan kualiti proses kerja

Increasing the quality of work processes

b. Memperkemas pengurusan data

Strengthening the data management

c. Meningkatkan jalinan komunikasi

Increasing communication networks

a. Membangunkan tenaga kerja yang kompeten dan

bermotivasi

Developing a competent and motivated workforce

b. Mewujudkan persekitaran kerja yang kondusif

Creating a conducive working environment

c. Memastikan sumber tenaga yang optimum

Ensuring an optimum workforce

2


Prestasi JPA secara keseluruhannya bagi tahun 2009 adalah

pada tahap menepati sasaran iaitu pada nilai indeks 7.38.

Prestasi BSC JPA merupakan integrasi pencapaian KPI-KPI

yang terdapat dalam empat perspektif iaitu Stakeholder /

pelanggan (7.05), Proses Dalaman (9.30), Pengurusan Sumber

dan Kewangan (5.03) dan Pembelajaran dan Pembangunan

(8.13). Prestasi ini menunjukkan peningkatan 0.8% (0.06 mata)

berbanding tahun 2008 (7.32 mata).

For the overall performance of 2009, the PSD has

achieved its target at the value index score of 7.38. The

BSC performance was the integration of achievement of

the KPIs of four perspectives namely Stakeholder/Client

(7.05), Internal Processes (9.30), Resources and Financial

Management (5.03) and Learning and Growth (8.13).

This performance has increased 0.8% (0.06 points) as

compared to the year of 2008 (7.32 points).

Perspektif

Perspective

Separuh Penggal Pertama

First Half-Term

Separuh Penggal Kedua

Second Half-Term

Keseluruhan

Overall

Stakeholder/Pelanggan

Stakeholder/Client7.99 6.11 7.05

Proses Dalaman

Internal Process8.62 9.98 9.30

Pengurusan Sumber dan Kewangan

Resources and Financial Management5.07 4.99 5.03

Pembelajaran dan Pembangunan

Learning and Growth7.78 8.48 8.13

Keseluruhan | Overall 7.36 7.39 7.38

Peta Strategi BSC JPA

PSD‟s BSC Strategy Map

Prestasi BSC 2009

2009 BSC Performance

Perspektif Pengurusan Sumber dan Kewangan mencatatkan

prestasi sederhana. Ia adalah kesan dari perbelanjaan

yang berlaku di luar jangkaan seperti pembayaran

„Bantuan Khas Kewangan‟ kepada semua pegawai

termasuk pesara. Butiran skor mengikut setiap satu

perspektif dan Peta Strategi BSC JPA adalah seperti

berikut:

The Resource and Financial Management has recorded an

average performance due to the unexpected spending such

as „Special Financial Contribution‟ to all public servants

including the pensioners. A detailed score according to

each perspective and the BSC‟s Strategic Map are as

follow:

3


STA

KEH

OLD

ER

/

PELA

NG

GA

N

SU

MB

ER

/

KEW

AN

GA

N

PR

OSES

DA

LAM

AN

PEM

BELA

JAR

AN

/

PEM

BA

NG

UN

AN

Memperkasa Organisasi

Beretika

Mengeratkan Hubungan

Majikan - Pekerja

Meningkatkan Kualiti

Proses Kerja

Memperkemaskan

Pengurusan Data

Meningkatkan Jalinan

Komunikasi

Menguruskan Perbelanjaan

Berhemah

Mengoptimumkan

Penggunaan Sumber

Memastikan Sumber

Tenaga Yang Mencukupi

Membangunkan Tenaga

Kerja Yang Kompeten dan

Bermotivasi

Mewujudkan Persekitaran

Kerja Yang Kondusif

Memenuhi Ekspektasi

Pelanggan / Stakeholder

Prestasi pencapaian keseluruhan JPA mengikut Program bagi

tahun 2009 adalah pada skor 96 peratus iaitu pada tahap

cemerlang. Ini adalah berdasarkan kepada pencapaian

projek yang dirancang bagi ketiga-tiga program di bawah

JPA iaitu Program Perancangan Sumber Manusia

(PPSM), Program Pembangunan Sumber Manusia (PBSM) dan

Program Operasi Sumber Manusia (POSM) serta Unit Audit

Dalam (UAD).

Bagi PPSM, pencapaian 95 peratus ditunjukkan melalui

pelaksanaan projek-projek yang dirancang iaitu

penyelidikan dan perancangan, penyelarasan korporat dan

komunikasi korporat. Manakala bagi PBSM, tahap

pencapaian yang direkodkan adalah 100 peratus meliputi

projek pembangunan organisasi dan

penskiman, perkhidmatan dan pembangunan

kerjaya, pembangunan modal insan, saraan dan

perhubungan majikan-pekerja. Sementara bagi POSM pula

merekodkan pencapaian 94 peratus melibatkan projek yang

dilaksanakan bagi pengukuhan kapasiti perkhidmatan

awam, memperkasakan pelanggan dan menjauharikan

warga JPA melalui penggubalan dasar, pengurusan kursus

dan latihan, pemantapan sistem penyampaian perkhidmatan

dan peningkatan keupayaan modal insan.

Dalam memastikan integriti dan akauntabiliti serta

memantapkan tadbir urus kakitangan JPA, UAD telah

mengadakan 95 peratus projek pengauditan yang

dirancang iaitu auditan pengurusan kewangan, prestasi/

khas, susulan dan kajian.

The PSD scored 96 percent in its overall programme

performance for 2009 which was at the excellent level. This

score is based on the planned-projects achievement for its

three programmes, namely, Human Resource Planning

Programme (HRPP), Human Resource Development

Programme (HRDP) and Human Resource Operations

Programme (HROP) and the Internal Audit Unit (IAU).

For the HRPP, the 95 percent achievement was gained

through the implementation of all its planned projects on

research and planning, corporate coordination and

corporate communications. The HRDP scored 100 percent

through the implementation of organisational

development, schemes of service, service and career

development, human capital development, remuneration and

employer-employee relations projects. The HROP meanwhile

recorded a score of 94 percent involving projects that were

implemented for public service capacity enhancement and

smartening of the PSD workforce through policy

formulation, courses and training management, enhancement

of the service delivery system and human capital capacity

enhancement.

To ensure integrity and accountability in addition to

strengthening the governance of the PSD workforce, the IAU

implemented 95 percent of its planned audit projects

involving financial management audit, performance, follow-

up and research.

Pencapaian Mengikut Program bagi Tahun 2009

Achievement According to Programmes for 2009

346

2,464

2,927

21

330

2,464

2,749

20

0 1000 2000 3000 4000

PPSM

PBSM

POSM

UAD

5,7585,553

205

96%

95%

94%

100%

95%

JPA

PROGRAMProgramme

Pencapaian Keseluruhan bagi Tahun 2009

Overall Achievement for 2009

Sasaran

Target

Siap

Completed

Siap

Completed

Sasaran

Target

4%

Belum

Not Completed

HRPP

HRDP

HROP

Analisis Prestasi SASARAN KERJA TAHUNAN 2009

2009 ANNUAL WORK-TARGETS Achievement Analysis

IAU

4


Sorotan PENCAPAIAN UTAMA 2009

2009 ACHIEVEMENT Highlights

Organisational Development Division

To ensure that the public service is equipped with schemes of

service and organisational structures that are

relevant, flexible and current, the PSD :

• Created 18,621 new posts in various sectors

• Created the scheme of service for Penghulu grade

NP27, NP32, NP36, NP40

• Upgraded the terms of appointment from SPM to

diploma level for the scheme of service of Assistant Land

Officer grade NT27, NT32, NT36

• Carried out eight establishment studies, produced

establishment model and establishment guide

• Strengthened personnel and streamlined the functions of

27 ministries to 25 ministries

• Recommended the establishment of the Delivery and

Performance Management Unit (PEMANDU) in the Prime

Minister's Department (JPM), Judicial Appointments

Commission, Witness Protection Unit and the Office of

the Permanent Representative of Malaysia to ASEAN in

Jakarta

• Approving State Secretariat Office Model, Local

Authority Structure Model and Land District Office Model

• Approving the Food Preparation Officer service scheme

and improving the Cook Service Scheme

• Approving the Marine Assistant service scheme

Bahagian Pembangunan Organisasi

Bagi memastikan perkhidmatan awam mempunyai skim

perkhidmatan dan struktur organisasi yang relevan, fleksibel

dan memenuhi keperluan semasa, JPA telah:

• Mewujudkan 18,621 jawatan baru dalam pelbagai sektor

• Mewujudkan skim perkhidmatan Penghulu gred

NP27, NP32, NP36, NP40

• Menaik taraf syarat lantikan dari SPM ke peringkat

diploma bagi skim perkhidmatan Penolong Pegawai Tanah

gred NT27, NT32, NT36

• Menjalankan lapan kajian perjawatan, mengeluarkan

model dan panduan perjawatan

• Mengukuhkan perjawatan dan mengagihkan fungsi 27 buah

kementerian kepada 25 buah kementerian

• Memperakukan penubuhan Unit Penyampaian dan Prestasi

Pengurusan (PEMANDU) di Jabatan Perdana Menteri

(JPM), Suruhanjaya Pelantikan Kehakiman serta Unit

Perlindungan Saksi dan Pejabat Wakil Tetap Malaysia ke

ASEAN di Jakarta

• Menambah baik Model Pejabat Setiausaha Kerajaan

Negeri, Model Struktur Pihak Berkuasa Tempatan dan

Model Pejabat Daerah dan Tanah

• Meluluskan skim perkhidmatan Pegawai Penyediaan

Makanan dan menambahbaik skim perkhidmatan Tukang

Masak

• Meluluskan skim perkhidmatan Pembantu Laut

Bahagian Pembangunan Modal Insan

Sebagai bukti komitmen padu JPA dalam melahirkan modal

insan yang terbaik bagi menerajui pembangunan negara, JPA

telah:

• Menawarkan penajaan biasiswa kepada 2,000 pelajar

(PILN), 10,000 pelajar (PIDN), 12 orang pelajar di bawah

Program Biasiswa Yang di-Pertuan Agong, 328 pelajar di

bawah Program Pandang Ke Timur dan 94 pelajar

cemerlang di universiti-universiti terkemuka

• Menawarkan 300 tempat bagi program Sarjana dan Ijazah

Doktor Falsafah di bawah program Latihan Dalam

Perkhidmatan

• Meningkatkan jumlah kutipan hasil Tuntutan Gantirugi dan

kutipan Bayaran Balik berjumlah RM45,371,971 dan

RM13,969,894 (107.5 peratus dan 90.7 peratus mengatasi

sasaran)

• Menurunkan kuasa melulus cuti belajar kepada Kementerian

Pengajian Tinggi dan Kementerian Sains, Teknologi dan

Inovasi

• Mengiktiraf 100 kelayakan dari IPTA, 463 kelayakan dari

IPTS dan 22 kelayakan dari universiti luar negara.

Human Capital Development Division

As a proof of the PSD‟s strong commitment in delivering the

best human capital to spearhead the development of the

nation, PSD:

• Offered sponsorship to 2,000 students under the

Overseas Sponsorship Programme, 10,000 students

under the Local Sponsorship Programme, 12 students

under the King‟s Sponsorship Programme, 328 students

under the Look-East Policy Programme and 94

outstanding students in the Ivy League universities

• Offered 300 places for Masters and PhD under the In-

Service Programme

• Increased the collection of Indemnity and Repayments

totalling RM45,371,971 and RM13,969,894

respectively (107.5 percent and 90.74 percent above

the figures targeted)

• Delegated the power to approve study leave to

Ministry of Higher Education and Ministry of

Science, Technology and Innovation

• Recognised 100 qualifications from local public

universities, 463 qualifications from the local private

institutions and 22 qualifications from international

universities.5


Bahagian Perkhidmatan

Selaku pengurus sumber manusia sektor awam, JPA telah

menguruskan penjawat awam dan membangunkan dasar

pengurusan personel melalui:

• Melantik seramai 9,062 pegawai perkhidmatan

gunasama iaitu 1,814 pegawai Kumpulan Pengurusan

dan Profesional dan 7,248 pegawai Kumpulan

Sokongan

• Mengendalikan urusan kenaikan pangkat/pemangkuan

bagi 5,774 pegawai perkhidmatan gunasama

pelbagai gred iaitu 3,526 pegawai di bawah urusan

kenaikan pangkat dan 2,248 bagi urusan pemangkuan

• Memperkenalkan sistem penilaian kompetensi baru iaitu

Pusat Penilaian Kompetensi

• Mengeluarkan 10 Pekeliling Perkhidmatan, enam Surat

Pekeliling Perkhidmatan dan lima surat edaran untuk

menjelaskan dasar prinsip dan prosedur pembangunan

sumber manusia perkhidmatan awam

• Memperkenalkan kaedah pelantikan secara

peminjaman/pertukaran sementara di pelbagai agensi

melibatkan seramai 53 pegawai JUSA dan Gred

Khas, 131 pegawai Kumpulan Pengurusan dan

Professional serta 78 pegawai Kumpulan Sokongan

• Memperkenalkan sistem pengeluaran keputusan

Penilaian Tahap Kecekapan dan Peperiksaan

Perkhidmatan secara online dalam tempoh tiga bulan

selepas peperiksaan dijalankan

• Menjalankan ujian penilaian kompetensi melalui 120

peperiksaan/kursus Penilaian Tahap Kecekapan bagi

urusan kenaikan pangkat dan 42 peperiksaan

perkhidmatan bagi tujuan pengesahan dalam

perjawatan

• Melaksanakan lantikan secara kontrak PTD gred M41

oleh SPA dan KPPA serta melaksanakan jawatan fleksi

PTD gred M41 dan M44 sebelum ditempatkan ke gred

M48

• Melaksanakan dasar kenaikan pangkat secara khas

untuk penyandang kakitangan kumpulan sokongan yang

berkhidmat selama 15 tahun dan lebih dalam skim

perkhidmatan dan perkhidmatan semasa



Service Division

As the public sector human resource manager, the PSD

managed the public service personnel and developed

personnel management policies through:

• Appointment of 9,062 officers under the common-user

scheme of service that is 1,814 from the Professional

and Management group and 7,248 from the Support

Group

• Administration of promotion/acting for 5,774 common-

user officers from various grades that is 3,526 officers

under the exercise for promotion and 2,248 under the

exercise for acting

• Introduced the new competency evaluation system - the

Competency Evaluation Centre

• Produced 10 Service Circulars, six Service Circular

Letters and five circulated letters to explain the

principal and procedural policies on human resource

development in the public sector

• Introduced the method of appointment via Secondment/

Temporary Transfers at various agencies which includes

53 JUSA officers and Special Grades, 131 from the

Professional and Management Group and 78 personnel

from the Support Group

• Introduced a system of releasing the results of the

Competency Level Evaluation and Service Examination

online within three months after an examination is

conducted

• Conducted competency evaluation tests via 120

examinations/Competency Level Evaluation Courses for

promotion and 42 service examinations for the purpose

of service confirmation

• Conducted appointment on a contractual basis for ADO

grade M41 by the PSC and DG of Public Service, as

well as implementation of flexi posts for PTD grade

M41 and M44 before being upgraded to grade M48

• Implemented special promotion policies for support

group personnel who has served for more than15 years

in the current service scheme and service scheme

6




Bahagian Saraan

JPA telah memperkenalkan inisiatif dan faedah saraan baru

bagi penjawat awam:

• Meluluskan Bayaran Insentif Pentadbiran Hospital dan

Bayaran Insentif Pegawai Kesihatan Awam untuk

manfaat pegawai kesihatan yang berkelayakan

• Meluluskan pemberian Bantuan Khas Kewangan

sebanyak RM500 kepada penjawat awam

• Menaikkan kadar Elaun Luar Penghulu sebanyak RM200

hingga RM300 mengikut gred jawatan

• Pembayaran Imbuhan Tetap Perumahan kepada

pegawai perkhidmatan awam yang disediakan

kemudahan perumahan yang tidak sesuai di kawasan

pedalaman

• Menambahbaik kemudahan cuti bersalin pegawai

perkhidmatan awam wanita bagi membolehkan mereka

mengambil 14 hari cuti lebih awal dari tarikh bersalin

• Menambahbaik jadual gaji matriks bagi skim

perkhidmatan Pegawai Bomba

Remuneration Division

The PSD introduced several new initiatives and remunerations

for the civil servants:

• Approving the Incentives For Hospital Administration and

Qualified Public Health Officers

• Approving a Special Financial Assistance grant of RM500

to public servants

• Increasing the rate of the Penghulu‟s Outstation

Allowance from RM200 to RM300 according to the

grade of the post

• Housing Allowance Payment to public servants who have

been provided with sub-standard housing in rural areas

• Improving the maternity leave benefits for women public

servants whereby they would be able to take 14 days

leaves prior to the delivery date

• Improving the salary schedule matrix for the Fire and

Rescue service scheme

• Meluluskan skim perkhidmatan Pegawai Penyediaan

Makanan dan menambahbaik skim perkhidmatan

Tukang Masak

• Meluluskan skim perkhidmatan Pembantu Laut

• Melantik syarikat bagi kemudahan perlindungan

insurans kesihatan kepada penjawat awam yang

berada di luar negara atas urusan persendirian

• Memanjangkan kenaikan kadar elaun kerja di luar

waktu bekerja biasa kepada Pegawai Perubatan dan

Pergigian yang bertugas di Hospital Angkatan Tentera

Malaysia (ATM)

• Meluluskan pindaan kadar Elaun Kanak-Kanak bagi

pegawai yang berkhidmat di luar negara

• Meluluskan kadar bantuan sepenuhnya mempelajari

bahasa asing kepada pegawai yang berkhidmat di luar

negara

• Meluluskan dasar pelepasan waktu bekerja kepada

pegawai perkhidmatan awam yang menderma darah

• Meluluskan kadar Sajian Tunai (Elaun Rangsum) bagi

perkhidmatan Angkatan Tentera Malaysia dan

perkhidmatan Penguatkuasaan Maritim, Agensi

Penguatkuasaan Maritim Malaysia

• Meluluskan pindaan kadar dan nama Bayaran Insentif

Pencegahan Rasuah

• Meluluskan pembayaran Bantuan Sara Hidup bagi

pelatih-pelatih kursus asas kepolisan di pusat-pusat

latihan polis

• Memantau dan memastikan 715 agensi menubuhkan

Majlis Bersama Jabatan (MBJ) dan menjalankan

mesyuarat MBJ

• Approving the Food Preparation Officer service scheme

and improving the Cook service scheme

• Approving the Marine Assistant service scheme

• Appointing a travel insurance company to provide travel

insurance to public officers travelling overseas on

personal matters

• Extending the increment of On-Call Allowance to

Medical Officers and Dental Officers at Malaysian

Armed Forces Hospital (MAF)

• Approving the revision of rates for Children Allowance

for officers serving at overseas

• Approving the subsidy rate to learn foreign language

for officers serving overseas

• Offering time-off to civil servants who went for blood

donation

• Approving new rates for Ration Allowance for

Malaysian Armed Forces and Maritime Enforcement

Service, Malaysia Maritime Enforcement Agency

• Approving the amendment to the rate and the name of

Incentive Payment for anti-corruption

• Approving the Cost Of Living Assistance for police

trainees during the police introductory course in police

training centres

• Monitoring and ensuring 715 agencies have established

Joint Department Councils (MBJ) and carried out MBJ

meetings

7


Bahagian Pengurusan Psikologi

JPA mengeluarkan dasar dan garis panduan berkaitan

perkhidmatan psikologi mengikut keperluan semasa:

• Mengeluarkan panduan mengenai Pelaksanaan Aplikasi

Psikologi

• Melaksanakan 30 siri perundingan pementoran kepada

937 peserta di pelbagai agensi sektor awam

• Mengendalikan ujian-ujian psikologi kepada seramai

15,305 orang klien

• Menjalankan lapan kajian dan penyelidikan berkaitan

psikologi dan kaunseling dan membentang 15 kertas

kerja di persidangan dan seminar di peringkat

kebangsaan

• Memberi pentauliahan kepada 328 ahli AKRAB

• Mengendalikan 15 bengkel dan enam taklimat

melibatkan seramai 688 orang peserta perkhidmatan

awam

• Menyediakan Modul Program Kendiri Unggul untuk

Kumpulan Sokongan di Polis Diraja Malaysia (PDRM)

• Menyediakan Panduan Penggunaan e-Psikologi dan

Kod Etika Ujian Psikologi dalam perkhidmatan awam

Psychology Management Division

The PSD produced policies and guidelines on psychological

services according to current needs such as:

• Issuing a guideline on the implementation of psychology

application

• Implementing 30 series of mentoring consultations to

937 participants in public sector agencies

• Running the psychological tests to 15,305 clients

• Carrying out eight studies and researches relating to

psychology and counselling as well as presenting 15

working papers at national conferences and seminars

• Giving accreditation to 328 AKRAB members

• Running 15 workshops and six briefings which involved

688 civil servants

• Providing the Premier Self-Help Programme Module for

the support group of the Royal Malaysian Police Force

(PDRM)

• Providing guidelines on the e-Psychology and the Ethical

Code on psychological testing in the public service



Bahagian Pasca Perkhidmatan

Dalam memastikan kebajikan pesara dan penerima pencen

terpelihara dengan sempurna, JPA telah menambah baik

dasar-dasar pasca perkhidmatan:

• Meningkatkan kadar maksimum cuti rehat yang boleh

dikumpul bagi pemberian wang tunai Gantian Cuti

Rehat (GCR) kepada 150 hari

• Menaikkan kadar pencen terendah kepada RM720

sebulan

• Menambahbaik formula perkiraan pencen sehingga

maksimum 360 bulan tempoh perkhidmatan

• Memansuhkan syarat pemastautinan bagi pesara dan

penerima pencen yang tinggal di luar negara

• Meluluskan pemberian Bantuan Khas Kewangan

sebanyak RM500 kepada pesara

• Meluluskan opsyen semula Skim Pencen kepada

pegawai yang dahulunya memilih ke Skim KWSP

Post-Service Division

In ensuring the welfare of the pensioners and pension

recipients, the PSD improved the post-service policies such

as:

• The increment in the maximum accumulated annual leave

and special leave for cash payment in lieu of leave to

150 days

• The increment in the lowest pension rate to RM720 per

month

• The improvisation of the pension formula up to a

maximum of 360 months of service period

• The abolishment of residency condition for retirees and

pension recipients staying overseas

• The approval of Special Financial Assistance grant of

RM500 to pensioners

• New option for Pension Scheme given to officers who

previously opted for EPF Scheme

8


INTAN

Bagi melahirkan modal insan perkhidmatan awam yang

berfikir dan berbakat serta memastikan penjawat awam

diberi peluang latihan, JPA telah:

• Melaksanakan sebanyak 929 kursus melibatkan 30,441

orang penjawat awam

• Melaksanakan kursus-kursus di bawah e-Pembelajaran

Sektor Awam (EPSA) melibatkan seramai 2,037 penjawat

awam

• Memberikan khidmat konsultansi English Language

Proficiency Assessment (ELPA)

• Menjalankan sembilan kajian pengurusan perkhidmatan

awam

• Memantapkan jalinan kerjasama dengan agensi luar

negara dalam menjalankan program-program latihan

dan kajian

• Melaksanakan tujuh kursus baru mengikut keperluan

pelanggan dari pelbagai jabatan dan agensi kerajaan

Bahagian Perancangan, Penyelidikan dan Korporat

Dalam usaha untuk meningkatkan peranan JPA sebagai

peneraju utama pengurusan sumber manusia perkhidmatan

awam, pelbagai inisiatif telah dilaksanakan:

• Memainkan peranan sebagai agensi peneraju dalam

merangka inisiatif dan program di bawah Teras 5, KRA

4, RMKe-10

• Melaksanakan pusingan penilaian Petunjuk Prestasi

Utama (KPI) bagi 36 ketua setiausaha, ketua-ketua

Perkhidmatan dan ketua-ketua Jabatan terpilih

• Menyediakan unjuran keperluan tenaga manusia bagi

lapan agensi di bawah sektor keselamatan

• Menjalankan 14 kajian desktop berkaitan isu-isu tadbir

urus pengurusan sumber manusia

• Menerbitkan penulisan khas buku coffee table „Meniti

Sejarah, Merintis Kejayaan – Meniti Jejak 75 Tahun JPA‟

• Memantapkan imej korporat JPA melalui pengurusan

pelanggan, stakeholder serta media berkesan

• Menangani 17 aduan pelanggan yang direkodkan dan

94 peratus diselesaikan dalam masa 14 hari

• Memantau 4,884 siaran artikel di akhbar-akhbar

tempatan berkaitan JPA dan perkhidmatan awam

• Menganjurkan program sangkutan mengenai pengurusan

sumber manusia bagi pegawai-pegawai dari negara-

negara ASEAN

INTAN

To create a talented public sector human capital and

ensuring all public servants are given the equal opportunity

for training, the PSD:

• Implemented 929 courses involving 30,441 participants

• Implemented courses under Public Service e-Learning

(EPSA) which involved 2,037 participants

• Conducted English Language Proficiency Assessment

(ELPA) consultancy services

• Conducted nine studies on public service management

• Strengthened the cooperative network with overseas

agencies in the conduct of training programmes and

studies

• Implemented seven new courses according to the customer

needs from various government departments and

agencies

Planning, Research and Corporate Division

In the effort to further improve the PSD‟s role as the leader

in the human resource management, various initiatives were

implemented such as:

• Acting as a lead agency in drafting initiatives and

programmes under the 5th Thrust of the 4th KRA under the

10th MP

• Implementing Key Performance Indicators (KPI)

assessment for 36 secretaries-general, heads of service

and selected department heads

• Projecting human resource needs for eight agencies under

the security sector

• Carrying out 14 desktop studies on issues related to

human resource management Publishing a coffee table

book on „Walking Through History, Pioneering Success –

Retracing 75 Years of the PSD '

• Strengthening the PSD corporate image through

stakeholder and customer management and effective

media relations

• Handling 17 customer complaints in which 94 percent of

these were solved in 14 days

• Monitoring 4,884 articles on the PSD and the public

service published in local newspapers

• Organising an attachment programme on human resource

management for officials from ASEAN countries



9


Bahagian Pengurusan Maklumat

Bagi memantapkan pengurusan sumber manusia

perkhidmatan awam, JPA telah memanfaatkan sepenuhnya

kemajuan sistem teknologi terkini melalui:

• Menggunakan HRMIS sebagai salah satu kayu

pengukur KPI

• Memperluaskan penggunaan kemudahan eGL kepada

semua Anggota Pentadbiran, Ahli Parlimen dan Ahli

Dewan Undangan Negeri serta tanggungan

• Memperkenalkan kemudahan MySMS 15888 sebagai

medium alternatif yang mendapatkan perkhidmatan

teras JPA

• Meningkat pemasangan talian EG*Net bagi

pelaksanaan aplikasi HRMIS bagi membolehkan agensi

sektor awam mencapai aplikasi HRMIS

Information Management Division

In order to strengthen the public sector human resource

management, the PSD fully leveraged the developments in

the latest technology systems via:

• Making the implementation of HRMIS as one of the KPIs

to measure departmental performance

• Widening the usage of eGL to all

ministers, parliamentary members and members of the

state legislative assemblies

• Introducing the MySMS 15888 as an alternative

medium for accessing the PSD‟s core services

• Increasing the EG*Net line installation to enable public

sector agencies to achieve the HRMIS application



Bahagian Khidmat Pengurusan

Bagi mengurus keperluan warga JPA sendiri, pelbagai

inisiatif telah dilakukan bagi memastikan warga JPA dapat

bekerja dalam suasana yang kondusif:

• Menerbitkan Pelan Pelaksanaan Pelan Penggantian JPA

2009 – 2013

• Melaksanakan program dalam Pakej Rangsangan

Ekonomi Negara Fasa Kedua melalui pengambilan

Pegawai Skim Perkhidmatan Singkat

• Melaksanakan sepenuhnya penilaian dan pelaporan

prestasi tahunan pegawai JPA melalui HRMIS

• Mempercepatkan proses tapisan dan mengenal pasti

calon untuk temuduga bagi mengisi kekosongan jawatan

Kumpulan Sokongan II

• Mematuhi sepenuhnya peraturan-peraturan semasa bagi

urusan pengesahan lantikan, urusan pengesahan dalam

perkhidmatan dan pemberian taraf berpencen dan

mendapat pengiktirafan Suruhanjaya Perkhidmatan

Awam (SPA)

• Mengurus setiakan Jawatankuasa Induk bagi Sambutan

Jubli Intan JPA yang diraikan sepanjang tahun 2009

• Mengurus setiakan persiapan JPA bagi penilaian

pematuhan Pensijilan MS ISO 9001:2008 dari SIRIM

QAS International Sdn. Bhd. bagi Sistem Pengurusan

Kualiti Penggubalan Dasar dan Pengurusan Sumber

Manusia Perkhidmatan Awam Persekutuan (tidak

termasuk perkhidmatan polis dan tentera)

• Memastikan 96 peratus warga JPA menepati sasaran

tujuh hari berkursus

Management Services Division

To manage the needs of the PSD‟s personnel and to ensure

that the PSD‟s personnel work in a conducive

environment, various initiatives were carried out :

• Issuing the PSD Succession Plan 2009 - 2013

• Implementing programmes under the second phase of the

Economic Stimulus Package such as recruitment under the

Temporary Officer Service Scheme

• Implementing the officers‟ annual assessment and

performance report through HRMIS

• Accelerating the filtering process and identifying

candidates to fill the job vacancies in the Support Group

II

• Fully complying with the current regulations for matters

regarding confirmation of appointment, confirmation in

service and pensionable status as well as getting

recognition from the Public Service Commission (PSC)

• Secretariat of the Main Committee for the celebration of

the PSD‟s Diamond Jubilee throughout 2009

• Main Secretariat for the PSD‟s preparation towards the

compliance assessment of the Certificate of MS ISO

9001:2008 from SIRIM QAS International Sdn. Bhd. in

Policy Making and Public Service Human Resource

Management Quality Management System (excluding the

police and military forces)

• Ensuring 96 percent of the PSD personnel attend seven

days of courses

10


Agensi KerajaanGovernment Agencies

Perkhidmatan Awam Persekutuan

Federal Public Service

140

Perkhidmatan Awam Negeri

State Public Service

248

Badan Berkanun Persekutuan

Federal Statutory Bodies

97

Badan Berkanun Negeri

State Statutory Bodies

92

Pihak Berkuasa Tempatan

Local Authorities

145

Perkhidmatan Awam Persekutuan

Federal Public Service

1,003,223

Perkhidmatan Awam Negeri

State Public Service

81,903

Badan Berkanun Persekutuan

Federal Statutory Bodies

110,708

Badan Berkanun Negeri

State Statutory Bodies

13,014

Pihak Berkuasa Tempatan

Local Authorities

44,178

Program Penajaan Luar Negara

Overseas Sponsorship Programme

11,599

Program Penajaan Dalam Negara

Local Sponsorship Programme

34,481

Program Dasar Pandang ke Timur

Look-East Policy Programme

1,811

Program Penajaan Dalam

Perkhidmatan

In-Service Sponsorship Programme

2,713

Pesara

Pensioners

371,812

Penerima Pencen

Pension Recipients

156,771

722

Penjawat AwamPublic Servants

1,253,026

Pesara dan Penerima PencenPensioners and Pension Recipients

528,583

Pelajar TajaanSponsored Students

50,064

PELANGGAN

CLIENTELE

11


Peruntukan dan Perbelanjaan Bajet Mengurus

Peruntukan di bawah perbelanjaan mengurus JPA bagi

tahun 2009 ialah sebanyak RM1,800,157,400 di mana

tambahan sebanyak RM78,858,000 diperolehi pada

penghujung tahun bagi membiayai perbelanjaan program

lanjutan pembangunan pengurusan, program penempatan

silang, rawatan perubatan bagi pesara dan emolumen.

Keseluruhan perbelanjaan JPA daripada peruntukan

mengurus adalah berjumlah RM2,080,117,600 (116

peratus).

Allocation and Expenditure for Operating Budget

For 2009, the PSD received RM1,800,157,400 for

operating expenditure inclusive of an additional amount of

RM78,858,000 for the Advanced Management

Development Programme, cross-fertilisation

programme, medical expenses for retirees and emolument

payment. The PSD‟s total expenditure from the operating

budget was RM2,080,117,600 (116 percent).

Prestasi KEWANGAN

FINANCIAL Performance

1,721,299,400 1,800,157,400 2,080,117,600

-

500,000,000

1,000,000,000

1,500,000,000

2,000,000,000

2,500,000,000

Peruntukan Asal Peruntukan Dipinda Perbelanjaan

Peruntukan dan Perbelanjaan Bajet Pembangunan

Pada keseluruhannya, JPA telah diperuntukkan sebanyak

RM50,288,000 untuk projek-projek pembangunan iaitu

RM28,024,300 untuk INTAN dan RM22,263,700 untuk

pembangunan sistem komputer induk JPA. Prestasi

perbelanjaan pembangunan bagi tahun 2009 ialah

sebanyak RM35,753,300 atau 71 peratus daripada

keseluruhan peruntukan.

Allocation and Expenditure for Development Budget

The PSD was given a total allocation of RM50,288,000 for

development projects out of which RM28,024,300 was for

INTAN and RM22,263,700 was for the development of the

PSD‟s main computer system. The 2009 development

expenditure was approximately RM35,753,300 or 71

percent of the total amount allocated.

Peruntukan dan Prestasi Perbelanjaan Bajet Mengurus 2009

Allocation and Expenditure Under the Operating Budget 2009

50,288,000

35,753,300

-

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

Peruntukan Perbelanjaan

Peruntukan dan Prestasi Perbelanjaan Bajet Pembangunan 2009

Allocation and Expenditure Under the Development Budget 2009

12


Perjawatan dan PERSONEL

Establishment and PERSONNEL

Perjawatan dan Personel

Sehingga 31 Disember 2009, bilangan pengisian bagi semua kumpulan perkhidmatan di JPA adalah sebanyak 3,048 (93

peratus) berbanding bilangan perjawatan iaitu sebanyak 3,295. Jumlah ini meliputi 28 (1 peratus) jawatan dari Kumpulan

Pengurusan Tertinggi, 905 (27 peratus) jawatan dari Kumpulan Pengurusan dan Profesional serta 2,362 (72 peratus) jawatan

dari Kumpulan Sokongan.

Posts and Personnel

As of 31st December 2009, 3,048 (93 percent) of 3,295 posts in the PSD had been filled of which 28 (1 percent) were from

the Top Management Group, 905 (27 percent) from the Management and Professional Group and the remaining 2,362 (72

percent) from the Support Group.

13


Kebitaraan JPA 2009

PSD’s ACCOLADES 2009

08.10.2009

Aplikasi Terbaik Kerajaan Elektronik – Anugerah ICT

Asia-Pasifik – Sistem POWER

Best E-Goverment Application – Asia-Pasific ICT Award

(APICTA) – POWER System

05.08.2009

Johan dalam Konvensyen Kumpulan Meningkat

Mutu Kerja (KMK) Peringkat Wilayah Persekutuan

– Mempercepatkan Urusan Pengeluaran Keputusan

Peperiksaan Perkhidmatan

Champion in the Quality Control Convention for

Federal Territory Region – Expediting the

Service Examination Results

05.05.2009

Anugerah Khas Hari Pekerja Tahun 2009

Special Award for Labour Day 2009

14


Kebitaraan JPA 2009

Pengiktirafan Suruhanjaya Perkhidmatan Awam

dalam urusan pengambilan, pengesahan dan

pemberian taraf berpencen

Recognition from the Public Service Commission

in the recruitment, confirmation of appointment

and conferment of pension status

Disenarai pendek dalam Anugerah

Perkhidmatan Awam Bangsa-Bangsa Bersatu

Bagi Tahun 2009 – Sistem Pengurusan

Maklumat Sumber Manusia

Shortlisted in the United Nations Public Service

Award (UNPSA) for year 2009 – Human

Resource Management Information System

(HRMIS)

Pensijilan MS ISO 9001:2008 daripada SIRIM

QAS International Sdn. Bhd. bagi Sistem

Pengurusan Kualiti Penggubalan Dasar dan

Pengurusan Sumber Manusia Perkhidmatan Awam

Persekutuan

MS ISO 9001:2008 Certification from SIRIM QAS

International Sdn. Bhd. for Quality Management

System, Policy Formulation and Federal Public

Service Human Resource Management

15



Kebitaraan JPA 2009

Peserta Pusingan Akhir Anugerah Kajian Kes

2009 – Sistem MyMeeting

Finalist of the OSS Case Study Awards 2009 –

MyMeeting System

Tempat Ketiga Teratas Persidangan Perisian

Sumber Terbuka Kerajaan (MyGOSSCON) –

Sistem MyMeeting

Top-three Position at the Government Open Source

Software Conference (MyGOSSCON) –

MyMeeting System

Anugerah Teknologi Kerajaan 2009 – Terbaik Dalam Kelas

(E- Pembelajaran Sektor Awam)

Government Technology Awards 2009 – Best In Class

(E-Learning for Public Sector)

16



Sambutan JUBLI INTAN JPA

PSD’s DIAMOND JUBILEE

ejak ditubuhkan 75 tahun lalu, perkembangan JPA dilihat selari dengan tahap kemajuan negara di mana fungsi serta

tanggungjawab menjadi lebih kompleks sebagai agensi pusat. Dalam masa yang sama, JPA secara berterusan menambah baik

dasar dan kaedah pengurusan sumber manusia demi membentuk Perkhidmatan Awam Malaysia yang berkeupayaan memberi

perkhidmatan berkualiti tinggi. Justeru itu, Sambutan Jubli Intan JPA merupakan satu pengiktirafan dan penghargaan kepada

75 tahun penubuhan JPA sebagai tulang belakang kerajaan dalam pengurusan sumber manusia perkhidmatan awam. Bagi

menyemarakkan Sambutan Jubli Intan JPA, pelbagai program dan aktiviti telah diaturkan sepanjang tahun 2009 bermula

dengan Majlis Tahlil dan Kesyukuran dan diakhiri dengan pelancaran penulisan khas “Meniti Sejarah, Merintis Kejayaan –

Menyusuri Jejak 75Tahun JPA”.

ince its establishment 75 years ago, the development of the PSD has been parallel to the nation’s development where its

function and responsibility have become more complex as a central agency. At the same time, the PSD has continuously

improved the policy and method of human resource management in the public sector to foster a high quality Malaysian Public

Service. Hence, the celebration of PSD’s Diamond Jubilee was an acknowledgement of and appreciation to the 75 years of its

establishment as the backbone of the government in public sector human resource management. To celebrate the PSD’s Diamond

Jubilee, various programmes and activities were organised throughout 2009 starting with the Tahlil Prayers and Thanksgiving

Ceremony and ending with the launching of a special write-up, “Walking Through History, Pioneering Success – Retracing 75

Years of the PSD”.

S

S

17


Majlis Tahlil dan Doa Selamat telah diadakan di Masjid

Putra, Putrajaya sebagai tanda kesyukuran dan bagi

memohon keberkatanNya. Majlis yang dipimpin oleh Imam

Besar, Masjid Putra, Putrajaya ini turut dihadiri oleh

Y. Bhg. Tan Sri Mohd. Sidek Haji Hassan, Ketua Setiausaha

Negara dan mantan Ketua Pengarah Perkhidmatan Awam.

On 8th January 2009, the Tahlil Prayer and Thanksgiving

Ceremony was organised at the Putra Mosque, Putrajaya

as a mark of gratitude to the Almighty for the PSD‟s

Diamond Jubilee celebration. This ceremony was led by the

Head Imam of Putra Mosque. Y. Bhg. Tan Sri Mohd. Sidek

Haji Hassan, the Chief Secretary to the Government and

former Directors-General of the Public Service graced the

occasion with their presence.



Sesi wawancara khas oleh wartawan akhbar Utusan

Malaysia bersama Y. Bhg. Datuk TKPPA(P) dan Y. Bhg. Dato‟

TKPPA(O) telah diadakan pada 29 Januari 2009. Temu bual

berkisarkan kepada pencapaian Program Pembangunan

dan Operasi Sumber Manusia Perkhidmatan Awam.

Berikutan sesi wawancara ini, satu artikel khas telah telah

diterbitkan dalam akhbar Utusan Malaysia bertarikh 12

Februari 2009.

A special interview with Y. Bhg. Datuk Deputy DG(P) and

Y. Bhg. Dato‟ Deputy DG(O) and Utusan Malaysia was held

on 29th January 2009. The interview touched on the

achievement of the Public Sector Development Programme

and the Public Sector Operational Programme. The content

of the interview was published in the special column devoted

to PSD‟s Diamond Jubilee in Utusan Malaysia newspaper on

12th February 2009.

18


Bersempena dengan Sambutan Jubli Intan JPA, satu

wawancara khas oleh akhbar Utusan Malaysia kepada Y.

Bhg. Tan Sri KPPA telah diadakan. Perkembangan dan

pencapaian JPA sebagai tulang belakang kerajaan dalam

aspek pengurusan sumber manusia perkhidmatan awam

semenjak Jabatan ini ditubuhkan sehingga kini telah

digarapkan dalam ruangan khas Sambutan Jubli Intan JPA

dalam akhbar Utusan Malaysia bertarikh 12 Februari

2009.

Majlis Pelancaran Sambutan Jubli Intan JPA yang bertemakan „Meniti

Sejarah, Merintis Kejayaan‟ telah diadakan pada 12 Februari 2009

di Pusat Konvensyen Antarabangsa Putrajaya (PICC). Majlis gilang

gemilang ini dirasmikan oleh Y.A.B. Dato‟ Seri Abdullah bin Haji

Ahmad Badawi, Perdana Menteri Malaysia dan turut dihadiri oleh

T.Y.T. Tun Datuk Seri Utama Mohd Khalil Yaakob, Yang di-Pertua

Negeri Melaka merangkap mantan Menteri di Jabatan Perdana

Menteri yang bertanggungjawab terhadap JPA sekitar 1986 –

1999.



In conjunction with the PSD‟s Diamond Jubilee, a special

interview was held by Utusan Malaysia with Y. Bhg. Tan Sri

DG of Public Service. The achievement and development of

the PSD as the backbone of the public sector human

resource management, since the Department was

established, was published in the newspaper‟s special

column on the PSD‟s Diamond Jubilee celebration on 12th

February 2009.

The launching ceremony of Diamond Jubilee of PSD with the theme

„Walking Through History, Pioneering Success‟ was held on 12th

February 2009 at the Putrajaya International Convention Centre

(PICC). The Prime Minister Y.A.B. Dato‟ Seri Abdullah bin Haji Ahmad

Badawi officiated at this glittering ceremony. T.Y.T. Tun Datuk Seri

Utama Mohd Khalil Yaakob, Malacca Head of State and the former

Minister in the Prime Minister‟s Department who was responsible for

the affairs of the PSD in 1986 – 1999, also graced the occasion.

19




Pelancaran penulisan khas bertajuk „Kuasa Tak Ketara, Pengaruh

Tak Diheboh - Institusi KPPA‟ telah diadakan di Majlis Pelancaran

Sambutan Jubli Intan JPA. Buku tersebut menjelaskan

sejarah, revolusi serta sumbangan institusi KPPA kepada

perkhidmatan awam negara sejak 1934 sehingga kini. Buku

tersebut yang dilancarkan oleh Y.A.B. Dato‟ Seri Abdullah bin Haji

Ahmad Badawi, Perdana Menteri Malaysia seterusnya diedarkan

kepada mantan KPPA dan tetamu khas yang turut hadir di majlis

penuh nostalgia ini.

The special publication entitled „Power Unseen, Influence

Inconspicuous - The Institution of the DG of the Public Service‟ was

launched at the Launching Ceremony of the PSD Diamond Jubilee

celebration. The book explains the history, revolution and

contribution of the institution of the DG of Public Service to the

nation‟s public service since 1934. The book was launched by the

Prime Minister Y.A.B. Dato‟ Seri Abdullah bin Haji Ahmad Badawi.

As a token of appreciation of their efforts, the book was given to

all the former DGs and special guests present at this nostalgic

function.

Sebagai menghargai sumbangan para pengamal media dalam

menjelaskan isu-isu berkaitan JPA dan perkhidmatan awam di media

massa, dua majlis ramah mesra yang menemukan mereka dengan Tan Sri

KPPA telah diadakan pada 13 Februari dan 10 Julai 2009. Di

kesempatan ini, Tan Sri KPPA telah menjawab pertanyaan-pertanyaan

wakil media berhubung isu-isu semasa seperti biasiswa, kenaikan

pangkat, pencen dan imbuhan kewangan.

As a token of appreciation to all the media practitioners in clarifying issues

relating to the PSD and the public service in the mass media, two friendly sessions

with the DG were held on 13th February and 10th July 2009. In these sessions, the

DG answered questions from the media representatives on current issues such as

scholarships, promotions, pensions and financial rewards.

20




Beberapa siri pameran pendidikan turut diadakan bagi memeriahkan lagi

Sambutan Jubli Intan JPA. Pameran ini diadakan secara kerjasama dengan

Kementerian Pelajaran Malaysia. Sambutan yang sangat menggalakkan di

kalangan pelajar dan ibubapa serta penjawat awam membuktikan kedatangan

JPA ke pameran-pameran tersebut dinanti-nantikan oleh pelbagai pihak.

• Pameran Pendidikan di Kuantan, Pahang (27 Feb – 1 Mac 2009)

• Pameran Pendidikan di Kuching, Sarawak (27 – 29 Mac 2009)

• Pameran Pendidikan di Melaka (14 dan 15 Mac 2009)

• Pameran Pendidikan di Pulau Pinang (21 – 23 Mac 2009)

Education fairs were also held to enhance the celebration of the PSD Diamond

Jubilee in collaboration with the Ministry of Education. The overwhelming response

from the students, parents and the public servants proved that the presence of

PSD in these exhibitions was long-awaited by many parties.

• Education Fair at Kuantan, Pahang (27th Feb – 1st March 2009)

• Education Fair at Kuching, Sarawak (27th – 29th March 2009)

• Education Fair at Melaka (14th and 15th March 2009)

• Education Fair at Pulau Pinang (21st – 23rd March 2009)

Dua siri forum telah diadakan di mana panel-

panel khas terdiri daripada mantan-mantan

KPPA telah dijemput untuk berkongsi

pengalaman dan memberikan nasihat serta

panduan kepada pegawai-pegawai untuk terus

menyumbangkan bakti kepada perkhidmatan

awam dan JPA.

• Forum 1 : 13 Mac 2009

Topik : “Meniti Sejarah, Merintis Kejayaan”

Panel : Y. Bhg. Tan Sri Dato‟ Alwi Jantan, KPPA ke-14

Y. Bhg. Tan Sri Dato‟ Paduka Dr. Mazlan Ahmad, KPPA ke-16

• Forum 2 : 08 Oktober 2009

Topik : “Meniti Sejarah, Merintis Kejayaan”

Panel : Y.Bhg. Tan Sri Samsudin Osman, KPPA ke-17

Y.Bhg. Tan Sri Jamaluddin Ahmad Damanhuri, KPPA ke-18Two series of forums were held where the panelists

comprised the former directors-general of the Public

Service. They were invited to share their experience as

well as give advice to the officers on how they can

enhance their contribution to the public service especially

to the PSD.

• Forum 1: 13th March 2009

Topic : “Walking Through History, Pioneering Success”

Panel : Y. Bhg. Tan Sri Dato‟ Alwi Jantan, 14th DG

Y. Bhg. Tan Sri Dato‟ Paduka Dr. Mazlan Ahmad, 16th DG

• Forum 2 : 08th October 2009

Topik : “Walking Through History, Pioneering Success”

Panel : Y. Bhg. Tan Sri Samsudin Osman, 17th DG

Y. Bhg. Tan Sri Jamaluddin Ahmad Damanhuri, 18th DG

Forum Khas

Bersama Mantan

KPPA - Siri 1 & 2

Special Forum With

Former DGs - Siries

1 & 2

21




Sebagai salah satu usaha JPA menyampaikan maklumat terkini

mengenai dasar-dasarnya serta menjelaskan isu-isu berkaitan

perkhidmatan awam kepada penjawat awam seluruh

negara, kemunculan Y. Bhg. Tan Sri KPPA di program Dialog@1 telah

diaturkan pada 8 April 2009 yang disiarkan melalui TV1. Program ini

telah bersiaran secara langsung dari Auditorium JPA dan dimeriahkan

dengan kehadiran Ketua-ketua Jabatan, pegawai-pegawai kanan

serta warga JPA.

As one of the PSD‟s effort in disseminating latest information regarding

its policies and clarifying issues pertaining to the public service to the

public servants nationwide, the DG of the Public Service went on air on

8th April 2009 on the Dialog@1 programme of TV1. This programme

was telecast live from the PSD Auditorium. Department heads, senior

officers and PSD personnel attended this live telecast.

Pada 20 dan 21 April 2009, Kempen Derma Darah dan

Pemeriksaan Kesihatan telah dianjurkan bertempat di ruang

legar Kelab MAKSWIP JPA. Program diadakan dengan

kerjasama Pusat Perubatan Universiti Kebangsaan Malaysia

(PPUKM) dan Tabung Derma Darah Malaysia telah

mendapat sambutan hebat dari warga JPA. Lebih 300

penderma telah menjayakan kempen ini.

On 20th and 21st April 2009, a Blood Donation Campaign

and Health Screening was organised at the lobby of the

PSD‟s MAKSWIP Club. The programme was organised with

the cooperation of the UKM Medical Centre and Malaysian

Blood Donation Foundation. It received an overwhelming

response from the PSD personnel. Over 300 donors

contributed to the success of this campaign.

22




Malam Gema Puisi bertema „Meniti Sejarah, Merintis Kejayaan‟ sempena

Sambutan Jubli Intan JPA telah berlangsung pada 22 Mei 2009. Antara

penyajak jemputan yang memeriahkan majlis ini adalah Dr. Lee Siew

Tin, Kumpulan Kopratasa dan En. Utthayah Syankar. Sempena Malam Gema

Puisi ini juga, majlis pelancaran empat buah buku karya Y. Bhg. Dato‟ Ahmad

bin Said, mantan Timbalan Ketua Pengarah Perkhidmatan Awam (Operasi)

iaitu Cakna, Bara Hati, Suara Minda dan Potret Q yang diterbitkan oleh

INTAN, telah dilancarkan oleh Y. Bhg. Tan Sri KPPA.

Poetry Recital Night entitled „Walking Through History, Pioneering Success‟ in conjunction with the celebration of the

PSD Diamond Jubilee was held on 22nd May 2009. Among the poets who had recited their poems in the event were

Dr. Lee Siew Tin, the Kopratasa and Mr. Utthayah Shankar. During this memorable night, four books by Y. Bhg. Dato‟

Ahmad bin Said, the former Deputy DG(O), namely, Cakna, Bara Hati, Suara Minda dan Potret Q which were

published by INTAN, were launched by Y. Bhg. Tan Sri Ismail Adam, the DG of the Public Service.

Acara Jogathon merupakan salah satu acara yang telah

diadakan bagi menyemarakkan sambutan Jubli Intan JPA

bertemakan „Cergas Pasti Cerdas‟. Acara ini telah dijalankan

pada 30 Mei 2009 bertempat di Dataran Kompleks C

melibatkan litar larian sejauh lima kilometer mengelilingi

Persiaran Sultan Abdul Aziz Shah Sallahudin, Putrajaya. Seramai

311 orang pegawai pengurusan tertinggi, warga JPA dan ahli

keluarga telah menyertainya. Majlis Paralimpik Malaysia juga

turut terlibat sama dalam acara jogathon ini. JPA turut

menyerahkan sumbangan derma sebanyak RM4,410 kepada

Pengerusi Persatuan Perwira K9 Malaysia sebagai tanda

sokongan.

The Jogathon was another event that was held to commemorate the celebration of the PSD Diamond Jubilee with the

theme of „Active Surely Creative‟. This event was held on 30th May 2009 at the Complex C Square. It involved a running

circuit of five kilometres around the Persiaran Sultan Abdul Aziz Shah Sallahudin, Putrajaya. There were 311 joggers

including the top management, PSD personnel and their family members. The Malaysian Paralympics' Council was also

involved in this jogathon event. The PSD contributed RM4,410 to the Chairman of the K9 Heroes‟ Association to offer

support.

23




This special publication records the historical moments that the PSD has undergone since 1934 up to 2009. It also

paints the future of the PSD. Since its establishment on 22nd August 1934 with the name Malayan Establishment

Office, the PSD continues to play its role as the main institution in formulating human resource management policy.

Starting with 170 personnel, the public service has expanded to 1.2 million people. The size shows the enormous

responsibility in managing a large number of personnel. The publication also contains a summary of the public service

matters according to the evolutionary eras of the PSD, the history of the divisions that uphold the vision and mission of

the organisation, the leadership as well as their contributions, summary of its notable and memorable historical

moments which the PSD has undergone.

Penulisan khas ini merupakan rakaman detik-detik bersejarah

yang telah ditempuhi oleh JPA bermula dari tahun 1934 hingga

2009. Ia juga melakar peranan masa hadapan JPA. Sejak

penubuhannya pada 22 Ogos 1934 dengan nama Malayan

Establishment Office, JPA terus berperanan sebagai institusi

utama dalam merangka dasar pengurusan sumber manusia.

Bermula dengan hanya 170 orang, perkhidmatan awam kini

telah meningkat kepada 1.2 juta orang. Saiz ini

menggambarkan besarnya tanggungjawab yang dipikul oleh

JPA. Naskhah ini mengandungi catatan ringkas perkhidmatan

awam mengikut era revolusi yang dihadapi oleh JPA, sejarah

bahagian-bahagian yang mendukung visi dan misi, penceritaan

tampuk kepimpinan serta sumbangan mereka, ringkasan

kebitaraan serta detik-detik bersejarah yang telah dilalui oleh

JPA yang amat bermakna untuk dikenang.

Menemukan pasukan golf JPA menentang mantan pegawai-pegawai

JPA, pertandingan ini telah diadakan pada 25 Julai 2009 bertempat di

Kelab Golf Perkhidmatan Awam, Bukit Kiara. Kejohanan ini turut disertai oleh

tetamu jemputan termasuk Ketua Setiausaha Negara, mantan-mantan KPPA

serta mantan-mantan TKPPA.

A golf match was held between the PSD‟s golf

team and the former PSD officers on 25th July

2009 at the Public Service Golf Club, Bukit

Kiara. Special guests, including the Chief

Secretary to the Government, former DGs as

well as former Deputy DGs also participated in

the match.

24


Dialog @1

Dialog@1

APAKAH TITIK PERUBAHAN PENTING JPA

SETELAH MELALUI 75 TAHUN PEWUJUDANNYA?

Semasa ditubuhkan pada 1934 dulu, JPA

dipertanggungjawabkan untuk menguruskan segala

perkara berkaitan sumber manusia sektor awam.

Selaras dengan tuntutan masa, peranan ini telah

bertambah dan terus berkembang. Pengurusan

sumber manusia merupakan salah satu unsur penting

yang merealisasikan misi pembangunan negara, di

samping teknologi dan infrastruktur yang terkini.

TV1 :

KPPA :

BAGAIMANA PERKHIDMATAN AWAM

MENYESUAIKAN DIRI DENGAN KEPIMPINAN

NEGARA YANG BARU?

Perkhidmatan awam memberikan tanggungjawab

dan peranan yang besar kepada pembangunan

negara. Penjawat awam sentiasa mengamalkan

neutraliti dalam perkhidmatan. Oleh itu, kita sentiasa

taat kepada Kerajaan yang dipilih oleh rakyat

melalui pelaksanaan dan penggubalan

dasar, penasihat serta penghubung antara

kakitangan dan Kerajaan. Walau apapun masalah

yang melanda negara termasuk kegawatan ekonomi

pada 1987 dan 1997, negara berjaya melaluinya

dengan baik dan pulih dengan cepat berikutan

keakraban dan kesatuan (teamwork) antara Kerajaan

– sektor awam – sektor swasta. Ini merupakan

formula terbaik yang mendorong kejayaan negara

selama ini.

TV1 :

KPPA :

WHAT IS THE MOST SIGNIFICANT POINT OF

CHANGE FOR THE PSD AFTER GOING THROUGH

75 YEARS OF ITS ESTABLISHMENT?

When it was first established in 1934, the PSD was

entrusted with the role of managing the public service

human resources. As time went by, this role increased.

Besides the latest technology and

infrastructure, human resource management is one of

the most important elements in realising the nation‟s

development mission.

TV1 :

DG :

HOW DID THE PUBLIC SERVICE ADJUST ITSELF TO

THE NEW NATIONAL LEADERSHIP?

The public sector is largely responsible for national

development. Public servants always practise the

principle of neutrality of the public service. As

such, we are always loyal to the Government chosen

by the people. We implement the policies of the

Government of the day, act as its advisor and forge

close links between the staff and the Government.

Whatever the problem which hit the country such as

the economic crisis in 1987 and 1997, the country has

successfully overcome it. The country has undergone

fast recovery due to the close relationship and

teamwork among Government - public sector -

private sector. This partnership is the best formula to

propel the success of the country.

TV1 :

DG :

25


TV1:

KPPA :

THE NUMBER OF MALAYSIAN PUBLIC

SERVANTS, AMOUNTING TO 1.2 MILLION, IS SUCH

A BIG FIGURE COMPARED TO THE 27 MILLION

POPULATION. HOW WOULD TAN SRI EXPLAIN

THIS MATTER?

Sometimes people say that the size of the Malaysian

Public Service is either too big or enormous compared

to other countries. When we analyse the composition

of the public service in this country, we will realise

that it is not as big as it is claim to be. The public

service in Malaysia covers the public service at the

federal, state, district and local government levels

and statutory bodies. It is also divided into several

sectors. The education sector is the largest in terms of

workforce (36 percent) and followed by the health

sector (12 percent). Both of these sectors require

public servants according to norms or fixed ratio. For

example, one doctor to every 800 citizens (norm set

by the World Health Organisation) and one teacher

for every 25 students. As the Malaysian population

grows, more medical officers and teachers will be

needed. We have enforcement agencies such as

Customs, Immigration, RTD and RMPF which are

absolutely needed to safeguard the safety and

tranquillity of the people. Therefore, those who are

involved with the administration are only around

250,000 civil servants and this figure is a fairly

reasonable size for that sector.

TV1:

DG :

JUMLAH PENJAWAT AWAM DI MALAYSIA

SERAMAI 1.2 JUTA ORANG, TERLALU BESAR

BERBANDING 27 JUTA PENDUDUK MALAYSIA.

BAGAIMANA TAN SRI MENJELASKAN PERKARA

INI?

Kadang kala orang mengatakan saiz Perkhidmatan

Awam Malaysia terlalu besar atau gemuk

berbanding Negara-negara lain. Apabila

dicerakinkan komposisi perkhidmatan awam di

negara ini, kita akan dapat melihat ianya tidaklah

sebesar yang didakwa. Perkhidmatan awam di

Malaysia merangkumi perkhidmatan awam di

peringkat persekutuan, negeri, daerah, badan

berkanun dan kerajaan tempatan. Ia juga

dipecahkan mengikut beberapa sektor. Sektor

pendidikan merupakan penyumbang terbesar (36

peratus) dan diikuti oleh sektor kesihatan (12

peratus). Kedua-dua sektor ini memerlukan bilangan

penjawat yang tertentu mengikut norma atau nisbah

yang ditetapkan, contohnya 1 doktor bagi setiap

800 penduduk (norma ditetapkan oleh World Health

Organisation) dan 1 guru bagi 25 murid. Semakin

ramai penduduk Malaysia, semakin ramailah

pegawai perubatan dan guru diperlukan. Kita juga

mempunyai agensi-agensi penguatkuasaan seperti

Kastam, Imigresen, JPJ dan PDRM yang tidak dapat

tidak, diperlukan untuk menjaga keamanan dan

kesejahteraan rakyat. Oleh itu, mereka yang

sebenarnya terlibat dengan pentadbiran hanyalah

lebih kurang 250,000 orang sahaja, dan jumlah ini

adalah sangat munasabah.

Dialog @1

Dialog@1

26


SEJAUH MANA PENDEKATAN DAN

PEMBUDAYAAN MINDA KELAS PERTAMA

DIJADIKAN AMALAN DI KALANGAN PENJAWAT

AWAM?

Konsep minda kelas pertama telah wujud sebelum

Negara merdeka lagi. Walaupun tidak digelarkan

sebagai konsep minda pertama, namun para

pemimpin pada masa itu telah menunjukkan

kesungguhan bersama-sama anggota perkhidmatan

awam untuk membuktikan kepada penjajah bahawa

kita mampu membawa Negara baru ini mencapai

kejayaan dan kemakmuran. Konsep mendahulukan

rakyat dan memberi keutamaan kepada pencapaian

adalah merupakan antara ciri-ciri minda kelas

pertama. Sekiranya ciri-ciri ini dapat digarapkan

kepada 1.2 juta penjawat awam, ia akan mampu

melonjakkan ekonomi Negara kepada satu peringkat

yang lebih tinggi.

TV1 :

KPPA :

HOW FAR HAS THE APPROACH AND THE

ACCULTURALISATION OF THE FIRST-CLASS

MENTALITY BECOME A PRACTICE AMONG PUBLIC

SERVANTS?

The first-class mentality concept has evolved since

Independence. Although it was not known as the first-

class mentality concept back then, our leaders

together with the public servants at that time had

shown determination to prove to the colonialists that

we were able to bring the new nation to success and

prosperity. The „People First and Performance Now‟

concept is one of the characteristics of a first-class

mentality. If these characteristics could be planted

among the 1.2 million civil servants, it will further take

the country‟s economy one step higher.

TV1 :

KPPA :

Dialog @1

Dialog@1

27


Menetap HALA TUJU Strategik

Setting the Strategic DIRECTION

Hala tuju perkhidmatan awam perlu menggambarkan aspirasi nasional dan

dirangka untuk mencapai teras strategik negara. Berikutan itu, hala tuju strategik

organisasi perlu dijajarkan kepada hala tuju strategik perkhidmatan awam agar

dapat menyumbang kepada pencapaian agenda perkhidmatan awam dan

Negara. Antara inisiatif yang dijalankan bagi meransang pelaksanaan hala tuju

strategik ialah pewujudan bahagian/unit sumber manusia, pemantapan kapasiti

dan keupayaan sumber manusia, pembangunan model perancangan sumber

manusia, pembangunan pelan penggantian serta penambahbaikan kemahiran

pengurusan sumber manusia.

The direction of the public service has to reflect national aspirations and set to

accomplish the nation‟s strategic thrusts. Therefore, an organisation‟s strategic

direction has to be aligned to the public service strategic direction so that the

organisation can contribute towards the public service and the nation‟s agenda.

Among the initiatives taken to expedite the implementation of the strategic

direction are the establishment of a human resource unit/department, human

resource and capacity enhancement, development of a human resource planning

model, development of succession plans and improvements to human resource

management skills.

29 Pelan-Pelan Strategik

Pengurusan Sumber Manusia

Human Resource Management

Strategic Plans

31 Unjuran Sumber Manusia

Human Resource Projections

31 Dasar Latihan Perkhidmatan

Awam

Public Service Training Policies

32 Kajian dan Penyelidikan

Studies and Research

Seminar Perancangan Strategik JPA menjadi forum pegawai muda membentang kertas dan idea baru

PSD‟s Strategic Planning Seminar is a venue for young executives to present papers and new ideas

28


Salah satu hala tuju yang ditetapkan oleh JPA adalah

untuk terus mengekal dan memperkasa peranannya

sebagai penasihat utama dalam PSM sektor awam.

Sekiranya matlamat ini tercapai, sudah pasti visi dan misi

organisasi dipenuhi. Hala tuju yang strategik adalah perlu

bagi membina tenaga kerja kelas pertama, budaya dan

kapasiti pelaksanaan untuk meningkatkan kecekapan

penyampaian perkhidmatan. Kerjasama yang kukuh antara

JPA dengan Bahagian-bahagian Pengurusan Sumber

Manusia di agensi pelaksana akan menjadikan peranan

mereka lebih berkembang, teratur dan menyeluruh.

Penetapan hala tuju yang strategik juga perlu mengambil

kira kehendak, aspirasi Negara dan perkhidmatan awam.

Melalui penetapan ini, outcome keseluruhan yang

diharapkan adalah untuk membawa satu transformasi

sumber manusia yang lebih strategik dan sejajar dengan

matlamat organisasi dan Misi Nasional.

Untuk mencapai outcome yang diharapkan, sepanjang

tahun 2009, program-program pembangunan strategik

seperti berikut telah dilaksanakan, iaitu:

• Pelan Strategik Pengurusan Sumber Manusia

Perkhidmatan Awam

Draf Pelan Strategik Pengurusan Sumber Manusia

Perkhidmatan Awam yang disediakan pada tahun

2009 ini merupakan satu dokumen yang akan menjadi

sumber rujukan utama kepada para pengurus sumber

manusia dalam menetapkan hala tuju strategik PSM di

agensi masing-masing. Penyediaan hala tuju strategik

PSM merupakan perkara asas yang perlu dilakukan

sebelum dasar-dasar sumber manusia lain ditetapkan.

Perkara ini ditekankan supaya segala dasar yang

digubal adalah sejajar dengan

misi, wawasan, prinsip, matlamat dan strategi

organisasi. Dokumen ini akan dimuktamadkan pada

tahun 2010.

• Pelan Strategik JPA 2011-2015

Draf Pelan Strategik JPA 2011-2015 merupakan satu

dokumen yang akan menyelaras dan menyepadukan

strategi, perancangan dan program yang dirancang

oleh setiap bahagian di JPA. Ini bertujuan untuk

memastikan hala tuju serta visi dan misi JPA yang

direncanakan tercapai. Pendekatan yang digunakan

dalam pelan ini lebih tertumpu kepada aspek outcome

atau impak. Dokumen ini akan dimuktamadkan pada

tahun 2010.

One of the strategic directions set by the PSD is to maintain

and strengthen its role as the principal advisor in public

sector HRM. If this objective is achieved, then the vision and

mission of the organisation can be fulfilled. A strategic

direction is needed to build a first-class workforce, culture

and implementation capacity to improve service delivery.

Strong cooperation between the PSD and the human

resource departments in other ministries and agencies can

make the latter‟s role stronger, orderly and comprehensive.

Setting the strategic direction in HR must take into account

the aspiration of the nation and the public service. Through

this, it is hoped that the human resource strategic

transformation can be carried out in line with organisational

goals and National Mission.

To achieve the desired outcome, strategic development

programmes as listed below were implemented throughout

2009:

• Public Service Human Resource Management Strategic

Plan

The draft of the Public Service Human Resource

Management Strategic Plan was prepared in 2009 as

a document which will be a main source of reference to

all human resource managers in setting strategic

direction of the human resource management in their

respective agencies. Developing a strategic direction

for human resource management is the basic step that

needs to be done before setting other human resource

policies. This is important to ensure that all policies

ratified are in line with the

mission, vision, principles, objectives and strategies of

the organisation. This document will be finalised in year

2010.

• The PSD Strategic Plan 2011-2015

The draft PSD Strategic Plan 2011-2015 is a document

that will coordinate and integrate strategy, planning

and programme delivery planned by every division in

the PSD. The aim is to ensure that the direction, vision

and mission of the PSD are achieved. The approach in

this plan focuses more on the outcomes or impact of the

PSD operations. This document will be finalised in year

2010.

29


• Pelan Pelaksanaan Search Committee (Pelan

Penggantian) 2009 – 2013

Pelan Pelaksanaan Search Committee Jabatan

Perkhidmatan Awam ini adalah berpandukan kepada

Pekeliling Perkhidmatan Bilangan 3 Tahun 2006 bagi

memastikan pegawai yang kompeten mengisi jawatan-

jawatan strategik dengan mengambil kira matlamat

jangka panjang, keperluan pembangunan modal insan

dan meningkatkan ketelusan dalam urusan

pemilihan, penggantian dan penempatan pegawai.

• The Search Committee Implementation Plan 2009 -

2013

The PSD Search Committee Implementation Plan is

guided by the Service Circular No. 3 of 2006 to ensure

that the strategic posts to be filled with the competent

personnel taking into consideration of its long term

objectives, the requirement of the human capital

development and in improving the transparency of the

selection process and the officer emplacement.

• Laporan TWG-6, Teras 5, RMKe-10

JPA telah diamanahkan untuk menjadi salah satu agensi

peneraju di bawah Teras Kelima RMKe-10 bagi

Kumpulan Kerja Teknikal Keenam (TWG-6). Selaras

dengan tanggungjawab yang diberikan ini, JPA telah

menyelaraskan cadangan strategik program-program

yang akan dijalankan oleh agensi-agensi yang

berkaitan di bawah Teras ini di dalam satu laporan

bagi memberikan impak dari segi peningkatan

keupayaan dan kompetensi sektor awam. Laporan ini

kemudiannya dipanjangkan kepada Unit Perancang

Ekonomi sebagai input untuk penyediaan RMKe-10.

• TWG-6 Report, Thrust 5, 10th Malaysia Plan

The PSD was consigned to be one of the leading

agencies for Technical Working Group (TWG) under

the Fifth Thrust of the 10th Malaysia Plan. The PSD was

assigned to coordinate the strategic programmes

suggested to be implemented by the respective

agencies. The report subsequently is extended to the

Economic Planning Unit as input for the 10th Malaysia

Plan's provision. Strategies and programmes proposed

in this report will assist in enhancing the capability and

competency of the public sector.

30


Unjuran Sumber Manusia

JPA turut melaksanakan unjuran sumber manusia bagi

memastikan organisasi berupaya menyampaikan

perkhidmatan dengan guna tenaga yang optimum

mengikut kompetensi yang relevan. Pada tahun

2009, Perancangan Tenaga Manusia Perkhidmatan Awam

telah disediakan mengandungi unjuran keperluan 13 skim

perkhidmatan kesihatan serta pengenalan kepada model

Kerangka Perancangan Tenaga Manusia bagi lapan

agensi di bawah sektor keselamatan telah disediakan untuk

pengurusan bakat oleh agensi-agensi yang terlibat.

Human Resource Projection

The PSD is also projecting human resource needs for the

public service to ensure that the public service is able to

deliver the services with optimum employment and with the

required competencies. Accordingly, in 2009, the Public

Service Manpower Planning Forecasts was produced.

Under this study, projections for 13 health service schemes

and the introduction of the Manpower Planning Framework

model to eight agencies under the security sector were

carried out for talent management by the agencies

involved.

• Pelan Komprehensif Latihan Perkhidmatan Gunasama.

Dokumen ini merupakan garis panduan bagi pengurus

sumber manusia dalam merancang program-program

pembangunan kerjaya dan latihan anggota

gunasama.

• Comprehensive Training Plan for Common-user

Service. This document is a guideline for human

resource managers in planning their training and

career development programmes for common-user

personnel.

Dasar Latihan Perkhidmatan Awam

Dalam pada itu, JPA amat menekankan penjajaran hala

tuju strategik pengurusan sumber manusia dengan hala tuju

perkhidmatan awam. Sehubungan itu, beberapa dasar

serta garis panduan berkaitan kompetensi penjawat awam

telah ditambahbaik, antaranya:

Public Service Training Policies

Additionally, the PSD ensures the alignment of the human

resource management strategic direction with the public

service direction. Accordingly, several policies and

guidelines on public servants‟ competencies were

developed, among others:

Sesi latihan melalui pelbagai pendekatan diperkenalkan bagi memudahkan penjawat awam menambah ilmu

Training sessions through a blended approach were introduced to facilitate public servants to gain knowledge

• Dasar Kemudahan Cuti Belajar kepada pegawai

awam yang mengikuti Kursus Jangka Sederhana dan

Kursus Jangka Panjang Secara Sepenuh Masa.

• Dasar Latihan bagi Program Mengikuti Pasangan.

• Policy on Study Leave Benefit to officers attending

Medium-Term and Long-term Courses.

• Training Policy for Spouse Programme.

31


Selain daripada garis panduan berkaitan Dasar

Latihan, satu lagi inisiatif strategik untuk memperkasakan

pengurusan sumber manusia (PSM) adalah melalui

penurunan kuasa meluluskan Cuti Belajar kepada

Kementerian Pengajian Tinggi dan Kementerian

Sains, Teknologi dan Inovasi bagi meningkatkan

keupayaan pengurusan dan pelaksanaan dasar latihan

sumber manusia di Kementerian terbabit.

Kajian dan Penyelidikan

Sebagai pusat rujukan utama dalam PSM bagi sektor

awam, JPA dari semasa ke semasa menjalankan kajian dan

penyelidikan berkualiti sebagai usaha untuk menghasilkan

dasar-dasar strategik PSM. Antara penyelidikan dan

kajian yang dijalankan sepanjang tahun 2009 adalah

seperti berikut:

Beside Training Policy guidelines, another strategic initiative

to strengthen the human resource management (HRM) is

through the delegation of powers on study leave approval

to the Ministry of Higher Education (MoHE) and the Ministry

of Science, Technology and Innovation (MOSTI) to enhance

the management capability on human resource training

policy and implementation in the ministries involved.

Studies and Research

As the main referral centre for public sector HRM, the PSD

carries out periodical quality studies and research to

generate strategic HR policies. Listed below are the

research and studies conducted in 2009:

Penetapan Hala Tuju Strategik Pengurusan Sumber

Manusia

Setting the Strategic Human Resource Management

Direction

Pengalaman Malaysia Dalam Membangunkan Kerangka

Strategik Pengurusan Sumber Manusia

Malaysian Experience in Developing Strategic Human

Resource Management Framework

Pewujudan Petunjuk Prestasi Utama Bagi Penjawat Awam

di Lapisan Utama

Establishment of Key Performance Indicators (KPI) for the

Top Echelon in the Public Service

Pengurusan Bakat Talent Management

Penjenamaan Pekerjaan: Strategi ke Arah Menjadi Majikan

Pilihan

Employment Branding: Strategy Towards Becoming the

Employer of Choice

Kajian Penerimaan Pengguna Human Resource Management

Information System (HRMIS)

Research on the User-Acceptance of the Human Resource

Management Information System (HRMIS)

Kajian Keberkesanan Penilaian Tahap Kecekapan (PTK)

2009

Survey on the Effectiveness of Competency Evaluation

Assessment 2009

Kajian Keperluan Tenaga Manusia bagi Sektor

Perkhidmatan (Skim Perkhidmatan Keselamatan)

Research on the Service Sector (Security Service Scheme)

Workforce Requirement

Kajian Impak Advanced Management Development

Programme (AMDP) Pegawai-pegawai Kanan Sektor

Awam (Tahap Ketiga) 2009

Impact Study on the Public Sector Senior Officers Advanced

Management Development Programme (AMDP)

Kajian Pemetaan Kawasan yang Berpotensi Menghadapi

Risiko Tanah Runtuh dengan Menggunakan Model

Pengangkatan Digital (DEM) di Malaysia

Mapping of the Potential Landslide Risk Area Using Digital

Elevation Model (DEM) in Malaysia

Kajian Gred Jawatan Ketua Institusi Latihan Awam (ILA) Study on the Grade for the Position of the Head, Public

Training Institute (ILA)

Kajian Kesihatan Mental di Kalangan Penjawat Awam Research on the Mental Well-Being of Public Service

Personnel

Kajian Impak Pekeliling Perkhidmatan Awam Bilangan 18

Tahun 2008 (Peningkatan Cuti Rehat dan Cuti Rehat Khas

yang Boleh Dikumpul untuk Pemberian Wang Tunai

Sebagai Gantian Cuti Rehat (GCR) Kepada 150 Hari)

Impact Study on Service Circular No. 18 of 2008 (Increase

to 150 Days Annual Leave and Special Annual Leave that

can be Accumulated for Cash-In-Lieu)

32


Memantapkan Kapasiti ORGANISASI

Enhancing ORGANISATIONAL CAPACITY

34 Penggubalan Skim Perkhidmatan

Formulation of Schemes of Service

35 Perubahan Skim Perkhidmatan

Amendments to Schemes of Service

37 Pengurusan Skim Perkhidmatan

Management of Schemes of Services

44 Melonjak Penggunaan ICT

Leveraging ICT

48 Pemerkasaan Proses Kerja

Enhancement of Work Processes

Kapasiti organisasi merujuk kepada keupayaan untuk

menggunakan sumber dan kemahiran yang ada demi

mencapai matlamat organisasi dan memenuhi ekspektasi

stakeholder dari segi struktur, skim perkhidmatan dan proses

kerja untuk menangani cabaran dan pergolakan

persekitaran yang berubah dengan pantas.

Organisational capacity refers to the ability to use resources

and skills to accomplish the organisation‟s goals and fulfill

stakeholder expectations in terms of structure, service

scheme, and work process to meet the ever-changing

environmental challenges and turbulences.

Struktur yang mantap akan menyumbang kepada pembangunan kapasiti organisasi

Well-designed structures will enhance organisational capacity

33


Pembangunan dan Pemantapan Organisasi

JPA telah melaksanakan kajian perskiman dan perjawatan

dengan memberi penekanan kepada usaha-usaha untuk

memantap dan memperkemas struktur perkhidmatan awam

serta pengukuhan struktur organisasi supaya sektor awam

terus kekal kemas dan relevan. Sepanjang tahun

2009, JPA telah melaksanakan pelbagai aktiviti perskiman

yang menjurus ke arah keberhasilan impak dalam

penarikan dan pengekalan pegawai, pemilikan modal

insan berkualiti dan kompeten, peluang kemajuan

kerjaya, keharmonian perhubungan majikan-pekerja dan

perkongsian ilmu.

Penggubalan Skim Perkhidmatan

• Penggubalan Dasar Baru

• Mewujudkan skim perkhidmatan Penghulu gred

NP27, NP32, NP36, NP40 untuk mengiktiraf

kepentingan peranan Penghulu sebagai saluran

penghubung di antara masyarakat dengan

Kerajaan .

• Menggubal skim perkhidmatan Pegawai

Penyediaan Makanan di peringkat Pengurusan dan

Profesional bagi memantau dan meningkatkan

kualiti perkhidmatan penyediaan makanan di

institusi awam.

• Mengenal pasti skim-skim perkhidmatan yang skop

fungsinya boleh digabungkan iaitu Merinyu Laut

gred A17, A22, A26; Serang gred A17, A22, A26;

Pembantu Juruenjin Laut/Juruenjin Laut gred

A1, A11/12, A18, A22; Penjaga Rumah Api gred

A1, A14; dan Kelasi/Jurumudi gred A1, A3/4

digabungkan kepada skim perkhidmatan Pembantu

Laut gred A17, A22, A26.

Organisational Enhancement and Development

The PSD conducted studies on schemes of service and

establishment in an effort to enhance the structure of the

public service as well as strengthen the organisation so that

public service continue to be well-structured and relevant.

Throughout 2009, the PSD organised various projects and

activities that impacted favourably on the schemes of

service and establishment of the public service. The

activities relating to schemes of service helped attract

talent and retain quality and competent human

capital, promoted harmony in the employer-employee

relationship and facilitated the sharing of knowledge.

Execution of Schemes of Service

• Execution of the New Policy

• Creating the scheme of service for Penghulu grade

NP27, NP32, NP36, NP40 to recognise the

importance of the role of the Penghulu as a medium

between the society and the Government.

• Creating the Food Preparation Officer scheme of

service at the Professional and Managerial level to

monitor and enhance the quality of food

preparation at public institutions.

• Identifying the schemes of services that can be

combined, that is, Marine Inspectorate grade

A17, A22, A26; Serang grade A17, A22 and A26;

Assistant Marine Engineer grade

A1, A11/12, A18, A22, Lighthouse Keeper grade

A1, A14; and Sailor grade A1, A3/4 combined as

Assistant Marine grade A17, A22, A26.

Pelbagai skim perkhidmatan telah ditambah baik sepanjang tahun 2009

Various scheme of services were improved in 2009

34


• Pemansuhan

• Memansuhkan skim perkhidmatan Pembantu Tadbir

Rendah gred N11, N14 dan Operator Mesin

Prosesan Data (OMPD) gred F11, F14 dengan skop

fungsi perkhidmatan tersebut diambil alih oleh skim

perkhidmatan Pembantu Tadbir (Perkeranian/

Operasi).

• Memansuhkan skim perkhidmatan Jaga dan skop

fungsinya diambil alih oleh skim perkhidmatan

Pengawal Keselamatan gred KP11.

• Memansuhkan skim perkhidmatan Pembantu Rendah

Hal Ehwal Islam gred R11, R14 yang fungsinya

diambil alih oleh skim perkhidmatan Pembantu Hal

Ehwal Islam gred S17, S22, S26.

• Abolishment

• Abolishment of the Junior Assistant Administration

grade N11, N14 and Data Processing Machine

Operator grade F11, F14. These schemes were

replaced with the Assistant Administration

(Clerical/Operations) scheme of service.

• Abolishment of the watchman scheme of service and

replaced with the Security Guard Scheme of Service

grade KP11.

• Abolishment of Junior Assistant Islamic Matters

grade R11, R14 and replaced with scheme of

service of Assistant Islamic Matters grade

S17, S22, S26.

Struktur skim perkhidmatan diperkemaskan dari semasa ke

semasa bagi mengelak pertindihan skop fungsi dan

menambahbaik kebajikan kakitangan

The structure of service schemes are constantly reviewed to

avoid duplication of functions and scope and to improve the

welfare of the staff

35


Perubahan Skim Perkhidmatan

• Penjenamaan Semula

• Pembantu Perubatan kepada Penolong Pegawai

Perubatan.

• Pembantu Farmasi kepada Penolong Pegawai

Farmasi.

• Pembantu Teknik (bidang kejuruteraan, seni bina

dan ukur bahan) kepada Penolong Jurutera (bagi

Pembantu Teknik bidang kejuruteraan), Penolong

Pegawai (bagi Pembantu Teknik bidang seni bina)

dan Penolong Juruukur Bahan (bagi Senibina

Pembantu Teknik bidang ukur bahan).

Amendments to the Schemes of Service

• Rebrand

• Medical Assistant to Assistant Medical Officer.

• Assistant Pharmacy to Assistant Pharmaceutical

Officer.

• Technical Assistant (engineering field, architecture

and survey) to Assistant Engineer (for Assistant

Technician in the engineering field), Assistant Officer

(for Assistant Technician in architecture) and Assistant

Surveyor (for assistant architecture technician in the

surveying field).

Pengurusan Skim Perkhidmatan

• Kelonggaran Syarat

JPA telah mempertimbangkan beberapa permohonan

kelonggaran syarat skim perkhidmatan yang

melibatkan pelantikan terus ke gred kenaikan

pangkat, syarat lantikan, had umur serta kelayakan

akademik dan ikhtisas. Dalam tempoh 2009, sebanyak

24 permohonan kelonggaran syarat telah diselesaikan.

Management of the Schemes of Service

• Alleviation of the Conditions

The PSD considered various applications for the

alleviation of conditions of service schemes that involved

appointment to promotional grades, conditions for

appointment, age limit and academic and professional

qualifications. In 2009, 24 applications for alleviation

were completed.

• Penambahbaikan

• JPA telah menaik taraf syarat lantikan dari Sijil

Pelajaran Malaysia (SPM) ke peringkat diploma

bagi skim perkhidmatan Penolong Pegawai Tanah

gred NT27, NT32, NT36.

• Menambahbaik syarat lantikan skim perkhidmatan

Pembantu Tadbir (Perkeranian/Operasi) gred

N17, N22, N26 dengan menggugurkan tiga syarat

lantikan sedia ada iaitu Sijil Perancang Bandar dan

Wilayah, Sijil Institut Pertanian dan sijil dalam

bidang kejuruteraan ukur tanah atau perancang

bandar dan wilayah serta mengekalkan SPM.

• Enhancement

• The PSD upgraded the appointment requirement for

Land Assistant Officer post for the NT27, NT32 and

NT36 grades from the SPM to Diploma.

• Improved the appointment requirement for the

Administration Assistant (Clerical/Operation) service

scheme for the N17, N22 and N26 grades by

terminating three existing appointment requirements

which are Town and Country Planning

Certificate, Agricultural Institute Certificate and

certificate in land surveyor engineering or town and

country planning while retaining the SPM.

Penyelidikan dan Pembangunan Skim Perkhidmatan

JPA sentiasa menjalankan penyelidikan dan pembangunan

skim perkhidmatan dari semasa ke semasa untuk

memperkasa dan memperkaya skim perkhidmatan supaya

lebih fleksibel dan berdaya saing. Hasil penyelidikan

telah didokumenkan dalam Buku Maklumat Skim

Perkhidmatan (dua edisi) dan Penghuraian Kerja Skim

Perkhidmatan sebagai rujukan Pengurus Sumber Manusia

dalam menyediakan kertas cadangan menggubal atau

meminda skim perkhidmatan yang berkuat kuasa.

Research and Development on the Service Schemes

The PSD continues to undertake research and development

pertaining to schemes of service from time to time in order

to enhance and enrich the schemes of service so that they

are flexible and competitive. The results of the research

were documented in the Scheme of Service Information

Booklet (two edition) and Job Extraction Schemes of Service

as a reference to Human Resource Managers in preparing

proposals for the foundation and adjustment of service

schemes.

Pengukuhan Organisasi

Dengan mengambilkira keperluan pembangunan modal

insan serta fokus terhadap kesejahteraan hidup rakyat

Malaysia, maka perkhidmatan-perkhidmatan berikut terus

diperkukuhkan melalui kajian-kajian perjawatan agensi

sektor awam. Fokus utama JPA dalam urusan perjawatan

antaranya meliputi perkara berikut iaitu:

Organisational Enhancement

To ensure the needs of developing human capital and to

enhance the quality of life of Malaysians, the services

below were strengthened through public-agency

establishment studies. The main focus of the PSD in the

establishment matters, among others, included:

36


Memperkukuhkan Fungsi Kementerian

Sejajar pembentukan kabinet baharu pada 9 April

2009, JPA telah melaksanakan pengukuhan perjawatan

serta pengagihan fungsi 27 kementerian kepada 25

kementerian. Ia berikutan dengan pembubaran dua

kementerian sedia ada iaitu Kementerian Pembangunan

Usahawan dan Koperasi serta Kementerian

Perpaduan, Kebudayaan, Kesenian dan Warisan. Langkah

pengukuhan perjawatan serta penyusunan semula struktur

organisasi kementerian telah mengambil kira aspek

peluasan skop fungsi kementerian serta kesesuaian fungsi

dan peranan yang dilaksanakan oleh kementerian yang

terlibat.

• Enhancing Ministry Functions

Following the new cabinet reshuffle on 9th April

2009, the PSD implemented establishment enhancement

steps as well as functions redistribution from the 27 to

25 Ministries. This was following the abolishment of the

two ministries, that is, the Ministry of Entrepreneur

Development and Cooperation and the Ministry of

Unity, Culture and Heritage. The steps to the

enhancement of the establishment and structure of the

ministry‟s organisation took into consideration the aspect

of extending the scope and functions of the ministries

and the suitability of the functions and roles

implemented by the ministries involved.

• Pemerkasaan Keupayaan Agensi/Institusi

Perkhidmatan Sosial

• Perkhidmatan Pendidikan

• Berdasarkan arahan perbelanjaan berhemat

yang dikeluarkan melalui Pekeliling

Perbendaharaan Bilangan 9 Tahun 2008, fokus

kajian perjawatan pada tahun 2009 adalah

menjurus kepada perkhidmatan kritikal iaitu

perkhidmatan pendidikan dan kesihatan.

• Bagi merealisasikan Pelan Pembangunan

Pendidikan Negara (PIPP) 2006 hingga

2010, JPA bertanggungjawab memperkukuhkan

perjawatan di Kementerian Pelajaran Malaysia

(KPM) melalui penubuhan Institut Pendidikan

Guru Malaysia (IPGM) Induk.

• Enhancing The Ability of the Social Services

Institutions/Agencies

• Education Services

• Based on the instruction on prudent expenditure

via Service Circular No. 9 of 2008, the focus of

the establishment studies in 2009 was more

towards critical services which are education and

health services.

• For the realisation of the National Education

Development Plan 2006 until 2010, the PSD was

responsible for enhancing the establishment at the

Education Ministry by establishing the Main

Institute For Teacher‟s Education.

Skim perkhidmatan bagi guru dan jururawat dimasukkan di bawah perkhidmatan kritikal

Schemes of service for teachers and nurses are categorised as critical services

37


Kementerian Penerangan, Komunikasi dan Kebudayaan diwujudkan hasil gabungan fungsi beberapa kementerian lain

Ministry of Information, Communications and Culture was established as a result of an amalgam of functions

of selected ministries

• Perkhidmatan Kesihatan

• Pengukuhan perjawatan Pengarah Kesihatan

Negeri, Timbalan Pengarah Kesihatan Negeri

(Kesihatan Awam), Pengarah Hospital

Negeri, Pengarah Hospital Tertiari dan

Pengarah Hospital Psikiatri juga turut

dilaksanakan pada tahun 2009.

• Penubuhan Pusat Jantung Sabah untuk

meningkatkan penyampaian perkhidmatan

kesihatan berkaitan kardiologi bagi membantu

masyarakat Sabah yang kurang berkemampuan

untuk mendapatkan rawatan di Semenanjung

Malaysia.

• Penubuhan Majlis Penjagaan Kesihatan Malaysia

dengan tujuan mempromosi dan membangunkan

industri pelancongan kesihatan negara.

• Health Services

• Enhancement of the establishment of State Health

Director, Deputy State Health Director (Public

Health), State Hospital Director, Tertiary Hospital

Director and Psychiatry Hospital Director were

made in 2009.

• Establishment of the Sabah Heart Centre to

increase the health service delivery regarding

cardiology to help the Sabahans who are less

able to have treatment in Peninsular Malaysia.

• Establishment of the Malaysia Health Care

Travel Council (MHTC) with the aim of promoting

and developing the health tourism industry.

• Pewujudan dan Penstrukturan Agensi

• Pewujudan Kementerian Penerangan, Komunikasi

dan Kebudayaan (KPKK) yang membabitkan

penggabungan fungsi Kementerian

Penerangan, Kementerian, Kebudayaan,

Kesenian dan Warisan serta fungsi Bahagian

Komunikasi di Kementerian Tenaga, Air dan

Komunikasi. Ia bertujuan bagi meningkatkan

tahap sistem penyampaian Kerajaan serta

penyusunan semula fungsi-fungsi perkhidmatan

awam sedia ada agar lebih efisien dan efektif.

• Establishment and Structuring of the Agencies

• The establishment of the Ministry of

Information, Communications and Culture

involving the amalgam of the functions of the

Ministry of Information, Ministry of Culture, Arts

and Heritage as well as the functions of the

Communications Division at the Ministry of

Energy, Water and Communications. This

amalgamation was aimed at increasing

Government service delivery and restructuring

the current public service functions so that they

are more efficient and effective.

38


Unit Penyampaian dan Pengurusan Prestasi (PEMANDU) ditubuhkan bagi memantau pelaksanaan NKRA

Performance Management and Delivery Unit (PEMANDU) was established to monitor the implementation of NKRAs

• Pewujudan enam Institut Kemahiran Belia

Negara (IKBN) di bawah RMK-9 membabitkan

pewujudan struktur organisasi bagi setiap IKBN

terdiri dari Bahagian Kemahiran, Bahagian Hal

Ehwal Pelajar serta Cawangan Pentadbiran dan

Kewangan.

• Pewujudan 10 buah pejabat cawangan

Kementerian Kemajuan Luar Bandar dan

Wilayah (KKLW) di negeri-negeri.

• Penubuhan Unit Penyampaian dan Pengurusan

Prestasi (PEMANDU) di Jabatan Perdana

Menteri bagi memantau pelaksanaan Bidang

Keberhasilan Utama Negara (NKRA) di enam

agensi peneraju. Unit NKRA telah diwujudkan di

setiap agensi peneraju bagi merancang dan

melaksanakan program bagi setiap NKRA.

• Establishing six National Youth Skills Institutes

(IKBN) under the 9th Malaysia Plan involving the

creation of the organisational structure for each

IKBN consisting of three main

Divisions, namely, Skills Division, Students Affairs

Division and Finance and Administration Branch.

• Establishing 10 branches at the state level under

the Ministry of Regional and Rural Development.

• Establishing the Performance Management and

Delivery Unit (PEMANDU) at the Prime Minister‟s

Department to monitor the implementation of the

National Key Result Areas (NKRA) in the six lead

agencies. The NKRA Unit has also been

established at every lead agency to plan and

implement programmes for each NKRA.

• Establishment of the State Tourism Office to

replace the State Tourism Action Council (MTPN)

that was abolished at the end of 2009.

• Strengthening the establishment through the

creation of new posts for Royal Malaysian Police

Force (RMPF) with various grades including in

Police Station in Kota Putra, Police Station

Community for Selangor and Kedah contingent

and also 14 new police stations in Johor.

• Pewujudan Pejabat Pelancongan Negeri sebagai

menggantikan Majlis Tindakan Pelancongan

Negeri (MTPN) yang dimansuhkan pada akhir

tahun 2009.

• Pengukuhan perjawatan dengan pewujudan

jawatan baru Polis Diraja Malaysia (PDRM)

pelbagai gred, termasuk di Balai Polis Kota

Putra, Balai Polis Komuniti bagi kontinjen

Selangor dan Kedah serta 14 balai baru di

Johor.

39


• Penubuhan Pejabat Wakil Tetap Malaysia ke

ASEAN di Jakarta dilaksanakan. Ini adalah

selaras dengan Dasar Luar Negara yang

memberikan penekanan kepada hubungan

Malaysia dengan negara-negara ASEAN.

• Penstrukturan semula Perbadanan Kemajuan

Filem Nasional Malaysia (FINAS).

• Penstrukturan semula Agensi Berita Nasional

Malaysia (BERNAMA).

• Penyusunan semula Perbadanan Pembangunan

Industri Kecil dan Sederhana (SMIDEC) di mana

fungsinya diperluaskan menjadi agensi yang

bertanggungjawab ke atas pelaksanaan

program-program pembangunan dan

peningkatan keupayaan Perusahaan Kecil dan

Sederhana (PKS) di 18 Kementerian/Agensi

Pusat dan 60 agensi. Mulai 2 Oktober

2009, SMIDEC telah dijenamakan semula

sebagai SME Corp. Malaysia dan menjadi entiti

yang diasingkan pengurusan saraannya.

• Penstrukturan semula Majlis Keselamatan

Negara (MKN) dilaksanakan bagi memberi

fokus kepada peningkatan kawalan

keselamatan dan ketenteraman awam secara

keseluruhan selaras dengan Dasar Keselamatan

Negara.

• The establishment of the Malaysian ASEAN

Permanent Representative Office in Jakarta. This

is in accordance with foreign policy to focus on

the relations between Malaysia and ASEAN

countries.

• The restructuring of the Malaysia National Film

Development Corporation (FINAS).

• The restructuring of the Malaysia National News

Agency (BERNAMA).

• The restructuring of Small and Medium Industry

Development Corporation (SMIDEC) by

expanding its functions and making it into an

agency which is responsible for the

implementation of development programmes

and the enhancement of the small and medium

industry (SME) capability in 18 ministries/ central

agencies and 60 agencies. As of 2nd October

2009, the SMIDEC was rebranded as SME Corp.

Malaysia, thereby, becoming an entity with its

separate remuneration management.

• The restructuring of the National Security Council

(MKN) in enabling MKN to be focused on the

overall improvement of security and public order

in line with the National Security Policy.

Penstrukturan semula kementerian/agensi adalah bagi meningkatkan sistem penyampaian kepada pelanggan

Restructuring of ministries/agencies is aimed at enhancing service delivery system to clients

40


• Pemantapan Pentadbiran Kerajaan Negeri Sabah

dan Sarawak

• Penggredan semula jawatan kumpulan

Pengurusan Tertinggi di Pentadbiran Kerajaan

Negeri Sabah yang merangkumi Setiausaha

Tetap (SUT) Kementerian, Peguam Besar dan

Timbalan Peguam Besar Negeri serta Datuk

Bandar dan Ketua Pengarah Dewan Bandaraya

Kota Kinabalu (DBKK).

• Penyusunan semula agensi-agensi melibatkan

DBKK, 22 Pejabat Daerah, 21 Pihak Berkuasa

Tempatan (PBT), Kerajaan Tempatan dan

Perumahan (KKTP) serta Kementerian Kemajuan

Luar Bandar dan Wilayah (KKLW).

• Pemantapan di Pentadbiran Kerajaan Negeri

Sarawak, dilakukan berikutan persempadanan

semula Bahagian-bahagian di Negeri Sarawak

yang membawa kepada penubuhan dua

bahagian baru iaitu Bahagian Betong dan

Bahagian Mukah. Dua Pejabat Residen baharu

ditubuhkan bagi Bahagian-bahagian ini. Majlis

Daerah Mukah dan Dalat turut disusun semula

berikutan persempadanan semula bahagian ini.

• The Enhancement of the Sabah and Sarawak

Government Administration

• Regrading of top level management posts in

Sabah Government Administration involved the

Ministry Permanent Secretary (SUT), Attorney-

General and State Deputy Attorney-General

and also Mayor and Director-General, Kota

Kinabalu Municipal Council (DBKK).

• Restructuring of agencies involving DBKK, 22

district offices, 21 local authorities (PBT), Housing

and Local Government and also Regional and

Rural Development Ministry (KKLW).

• Enhancement of the Sarawak Government

Administration following the redrawing of

boundaries of the divisions in Sarawak which

resulted in the formation of two

territories, namely, Betong and Mukah and the

creation of resident offices in these divisions. In

addition, Mukah and Dalat District Council also

was restructured following the redrawing of the

boundaries of this division.

• Pemantapan Kajian Perjawatan

JPA telah mengambil beberapa inisiatif untuk

mengkaji dan mengeluarkan model perjawatan dan

panduan bagi memantapkan perjawatan ke atas

agensi sektor awam supaya setara

keberkesanannya dengan agensi seumpamanya di

negara maju. Contoh kajian, model dan panduan

yang dikeluarkan pada tahun 2009 adalah seperti

berikut:-

• Enhancement of Establishment Research

The PSD undertook a study and produced an

establishment model and guidelines to enhance

establishment in public sector agencies to improve

their effectiveness to the level comparable to similar

agencies in developed countries. Examples of

established models and research in 2009 are as

follows:-

• Pemantapan Perjawatan Di Pihak Berkuasa

Tempatan

• Penubuhan Jabatan Pembangunan Masyarakat

yang memberi tumpuan kepada kemiskinan

bandar dan luar bandar.

• The Enhancement of Local Authority Establishment

• The establishment of the Community Development

Department with a focus on urban and rural

poverty.

41


Kajian / Garis Panduan/ Model

Research / Guidelines / Model

Tujuan

Objectives

Garis panduan pewujudan jawatan Pegawai Petunjuk

Prestasi Utama (KPI) Y. B. Menteri.

Guidelines for the establishment for the post of the

Minister‟s Key Performance Indicators (KPI) Officer.

Mewujudkan pegawai KPI secara sepenuh masa bagi memantau pelan-

pelan tindakan yang telah digubal untuk mencapai sasaran KPI dan

mengawasi pelaksanaan KPI Y.B. Menteri.

To create a full-time KPI officer to monitor the action plans which have

been constructed in achieving the KPI targets and monitoring the

implementation of ministers‟ KPIs.

Garis panduan pelaksanaan jawatan fleksi bagi

kenaikan pangkat secara Khas Untuk Penyandang

(KUP) bagi pegawai Kumpulan Sokongan yang

berkhidmat dalam perkhidmatan semasa.

Guidelines for the implementation of flexi posts for

personal-to-holder promotional exercise for officers

under the Support Group who have served in the

current service.

Mewujudkan jawatan secara fleksi di gred lantikan untuk kenaikan

pangkat pegawai Kumpulan Sokongan yang berkhidmat selama 15 tahun

dan lebih dalam skim perkhidmatan dan perkhidmatan semasa secara

Khas Untuk Penyandang (KUP).

To create flexi posts at the appointment grades for promotion of the

Support Group who have served more than 15 years in the service scheme

and current service as personal-to-holder.

Model Unit Pengurusan Psikologi di Bahagian

Pengurusan Sumber Manusia Kementerian.

Psychology Management Unit Model at the Ministry

Human Resource Management Division.

Memastikan pelaksanaan fungsi psikologi dan kaunseling secara berkesan

serta membantu ketua perkhidmatan dan Pihak Berkuasa Melantik (PBM)

dalam menentukan kelayakan pegawai semasa proses pengambilan.

To ensure an effective implementation of psychology and counselling

functions and to assist the heads of department and appointing authorities

in vetting candidates during the recruitment process.

Model Unit Audit Dalam (UAD) di Kementerian dan

Jabatan Persekutuan.

Internal Audit Unit (UAD) Model at the ministries and

federal departments.

Memantapkan fungsi UAD di Kementerian/Jabatan Persekutuan dengan

mewujudkan model UAD yang dibahagikan kepada tiga fungsi utama

iaitu Audit Prestasi, Audit Pengurusan Kewangan dan Audit Khas.

To enhance the functions of UAD at the ministries/federal departments by

establishing the UAD model which is divided into three main functions that

is Performance Audit, Financial Management Audit and Special Audit.

Model Asas Unit Pengurusan Aset (UPA) di semua

Kementerian, Jabatan dan Pusat Tanggungjawab di

Perkhidmatan Awam Persekutuan.

Asset Management Unit (UPA) at all ministries,

departments and responsibility centres of the Federal

Public Service.

Mewujudkan unit asas UPA dengan dua fungsi utama iaitu pengurusan

aset dan pengurusan stor bagi menguruskan aset-aset Kerajaan dengan

teratur, cekap dan berkesan.

To create the base unit of UPA with two main functions that is asset

management and store management to manage the Government asset

efficiently and effectively.

Kajian nisbah penjawatan bagi Perkhidmatan

Gunasama, Jawatan Kader dan Kumpulan Sokongan.

Study on the personnel ratio for the common user

services, cader post and support group.

Mengkaji nisbah perjawatan bagi skim perkhidmatan berkenaan

sebagaimana langkah permulaan untuk menambah baik peluang

kemajuan kerjaya.

To study the personnel ratio for the schemes of service as the first step in

enhancing career development.

Arahan pentadbiran pelaksanaan Pekeliling

Perkhidmatan yang dikeluarkan oleh Cawangan Skim

Perkhidmatan serta keputusan-keputusan dan dasar

kerajaan.

Administrative instructions and service circulars issued

on schemes of services and government decisions.

Menjadi rujukan/panduan bagi melaksanakan kajian-kajian perjawatan

mengikut keputusan dan dasar-dasar Kerajaan.

To become a source of reference/guide in implementing establishment

studies following Government decisions and policies.

42


Melonjakkan Penggunaan ICT

ICT akan terus menjadi nadi penggerak penting ke arah

meningkatkan keberkesanan penyampaian perkhidmatan.

Pengurusan maklumat bukan lagi menjadi faktor sokongan

kepada fungsi organisasi, sebaliknya merupakan teras

kepada kejayaan sistem penyampaian perkhidmatan yang

berkesan. Pengurusan data dan maklumat pengurusan

sumber manusia secara efisien dan efektif merupakan kunci

kejayaan utama kepada pengoperasian dan perancangan

strategik sumber manusia bagi mencapai misi nasional.

Antara alternatif terbaik adalah melalui penggunaan

secara meluas sistem dan aplikasi komputer bagi

mengumpul data berkaitan sumber manusia sektor awam.

Keperluan Kepada Data dan Maklumat

• Kemudahan Business Intelligence

Melalui kemudahan Business Intelligence (BI) iaitu Sistem

Maklumat Eksekutif (EIS), kesemua transaksi sumber

manusia yang direkod di dalam HRMIS secara

bersepadu mampu dikeluarkan. Dari segi perancangan

strategik ICT, JPA mula bergerak dari Agenda Aplikasi

kepada Agenda Informasi. Bagi memastikan strategi ini

dapat direalisasikan, pada tahun 2009, JPA telah

memastikan semua agensi sektor awam melaksanakan

keseluruhan proses sumber manusia dalam HRMIS.

• Pelaksanaan HRMIS Sebagai Petunjuk Prestasi Utama

Pada tahun 2009 status pengemaskinian rekod

peribadi dan profil perkhidmatan telah dijadikan

Petunjuk Prestasi Utama (KPI) Ketua-ketua Perkhidmatan

dan Ketua Jabatan terpilih. Melalui pelaksanaan KPI

ini, maklumat dan data di dalam HRMIS bagi

keseluruhan agensi sektor awam dipastikan sentiasa

lengkap dan kemas kini. Pada tahun 2009, sebanyak

12,222 laporan menggunakan EIS telah dikeluarkan

untuk kegunaan Parlimen, Jabatan

Perangkaan, Suruhanjaya Pencegahan Rasuah

Malaysia dan syarikat-syarikat swasta.

• Pelaksanaan Surat Pengesahan Diri dan Pengakuan

Pegawai Secara Online

Mulai Disember 2009, kemudahan Surat Pengesahan

Diri dan Pengakuan Pegawai secara online (eGL) ini

telah diperluaskan penggunaannya kepada semua

Anggota Pentadbiran, Ahli Parlimen dan Ahli Dewan

Undangan Negeri serta tanggungan.

Leveraging ICT

ICT will always be the significant agent in enhancing service

delivery effectiveness. Information management will not

only be the supporting factor to organisational excellence

but will be the platform for the accomplishment of effective

service delivery. The efficient and effective data

management and human resource management information

is the key success factor for the operationalisation of

strategic human resource planning to achieve national

mission. One of the best alternatives is through the broad

utilisation of computer systems and applications in

gathering data regarding public sector human resources.

Request for Information on Demand

• Business Intelligence Solutions

With the presence of Business Intelligence (BI)

solutions, in this case the Executive Information System

(EIS), every human resource business transaction can be

recorded in an integrated fashion in HRMIS. In terms of

ICT strategic planning, the PSD has begun the shift from

Applications Agenda to Information Agenda. In order

for such strategy to be achieved in 2009, the PSD

ensured all public sector agencies implemented the

whole spectrum of human resource processes in HRMIS.

• Implementation of HRMIS as a Key Performance

Indicators

In 2009, the updating of personnel records and service

profile status was made a Key Performance Indicators

(KPI) for heads of department. The deployment of this

KPI caused the update of information in HRMIS by

every agency. In 2009, 12,222 reports were

generated by using the EIS for Parliament, Statistics

Department, Anti Corruption Commission and private

companies.

• Implementation of Guaranty and Verification of the

Status of the Officer Letter via Online

Starting December 2009, the facility of making

available online the Guaranty Letter verifying the status

of the officer (eGL) would be extended to cabinet

ministers, members of parliament and state house of

representatives and their families.

43


Perkara

SubjectBilangan

Number

Bil. Transaksi HRMIS

No. of HRMIS Transactions 5,097,929

Bil. Pengguna HRMIS

No. of HRMIS Users 326,683

Bil. Login HRMIS

No. of HRMIS Login13,729,250

Bilangan Pengguna/Transaksi/Login HRMIS Bagi Tahun 2009

Number of HRMIS Users / Transactions / Logins in 2009

• Sehingga 31 Disember 2009, JPA telah menyelesaikan

fasa pertama pelaksanaan HRMIS iaitu pembinaan

struktur perjawatan sektor awam meliputi 1,291,905

perjawatan dengan 1,026,125 sandangan. Fasa kedua

pelaksanaan adalah pengemaskinian maklumat data

asas rekod peribadi dan profil perkhidmatan bagi

membolehkan modul dan submodul lain dilaksanakan.

Sehingga 31 Disember 2009 menunjukkan 26

Kementerian dan Pentadbiran Setiausaha Kerajaan

Negeri (PSUK) telah mengemaskini melebihi 90 peratus

rekod peribadi.

• Bagi profil perkhidmatan, 21 Kementerian dan PSUK

telah mencapai tahap lebih 90 peratus, lima mencapai

tahap 80-89 peratus, lapan mencapai tahap 50-79

peratus.

• Urusan HRMIS

Pelaksanaan dan penggunaan HRMIS telah

berkembang dengan positif pada tahun 2009. Jumlah

bilangan pengguna, transaksi dan login HRMIS bagi

2009 ditunjukkan di bawah.

• HRMIS Affairs

HRMIS implementation and usage improved significantly

in 2009. The number of users, transactions and HRMIS

logins in 2009 are as follow:

• By 31st December 2009, HRMIS had already completed

the first phase of its implementation, that is, developing

an establishment structure involving 1,291,905 posts in

the public sector with 1,026,125 personnel. The second

phase of the implementation involves updating

personnel records and service profiles to ensure other

modules and sub modules can be implemented. As at

31st December 2009, records showed that 26

ministries and state secretaries‟ offices achieved more

than 90 percent in terms of record updates.

• As for the service profiles, 21 ministries and state

secretaries‟ offices reached more than 90 percent, five

achieved 80-89 percent and eight achieved 50-79

percent.

Penjelasan mengenai HRMIS dibuat melalui mesyuarat dan media elektronik

Explanations on HRMIS were done through meetings and electronic media

44


• MySMS

Perkhidmatan mySMS 15888 JPA telah dilancarkan

pada 5 Ogos 2009. Kemudahan mySMS ini

mengandungi 10 perkhidmatan iaitu:

• Maklumat Korporat (INFO JPA)

• Keputusan Program Ijazah Dalam Negara (PIDN)

2009

• Semak status Pembayaran Pesara (PENCENBAYAR)

• Semak status Permohonan Persaraan (PENCENSTS)

• Mendapatkan Katalog Penerbitan INTAN

(INTANKATALOG)

• Senarai Program Latihan INTAN bagi bulan

Oktober-Disember 2009 (IKURSUS)

• Semakan Keputusan Pinjaman Boleh Ubah/Pinjaman

Pelajaran Sesi 2009/2010 (PBU)

• Keputusan Biasiswa Persekutuan Politeknik

2009/2010 (POLI)

• Semakan Bayaran Khas Kewangan Kepada Pesara

Tahun 2009 (PENCENBIPP)

• Semakan keputusan permohonan ISAC (INTANISAC)

Kemudahan ini disediakan bagi memudahkan

pelanggan JPA berurusan secara terus melalui

perkhidmatan di atas talian. Sehingga 31 Disember

2009 sebanyak 10,827 transaksi telah direkodkan.

• MySMS

mySMS 15888 JPA service was launched on 5th August

2009. The mySMS‟s facility consists of 10 services that

are:

• Corporate Information (PSD INFO)

• Results of Sponsorship Programme for Local

Universities (PIDN) 2009

• Checking the status of Pension Payment

(PENCENBAYAR)

• Checking the status of Retirement Applications

(PENCENSTS)

• Obtaining the Catalogue on INTAN Publications

(INTANKATALOG)

• List of Training Courses at INTAN for October-

December 2009 (IKURSUS)

• Checking the results of Convertible Loan/Study Loan

2009/2010 Applications (PBU)

• Checking the results of Federal Scholarships for

Polytechnics 2009/2010 (POLI)

• Checking the status of Special Payment for

Pensioners in 2009 (PENCENBIPP)

• Results of ISAC Application (INTANISAC)

This facility is provided continuously to the PSD‟s clients.

Until 31st December 2009, 10,827 short messaging

systems have been recorded.

Pelancaran perkhidmatan MySMS JPA disempurnakan oleh Y.Bhg. Tan Sri KPPA

The official launch of the PSD MySMS service by the DG of the Public Service

45


Agensi

Agencies

Bil.Agensi

No. of Agencies

Talian Siap

Installed Lines

Dalam Proses

Installation in Progress

Kementerian

Ministries25 25 -

Pentadbiran Setiausaha Kerajaan Negeri

State Secretaries‟ Offices13 13 -

Agensi di bawah Kementerian

Agencies under the Ministries202 200 2

Agensi Pentadbiran Setiausaha Kerajaan Negeri

Agencies under the State Secretaries‟ Office481 459 22

• Pemantapan Infrastruktur Rangkaian JPA*Net

JPA dengan kerjasama pihak MAMPU telah

melaksanakan aktiviti Putrajaya Campus Network (PCN)

Overhaul bagi menggantikan perkakasan rangkaian

teknologi Asynchronous Transfer Mode (ATM) kepada

Gigabit Ethernet (GE). Pelaksanaannya telah selesai

pada 31 Mei 2009 dan telah meningkatkan prestasi

capaian rangkaian dalaman JPA*Net.

• Pemantapan Tadbir Urus Keselamatan

Pemantapan tadbir urus keselamatan ICT di JPA telah

dilaksanakan menerusi beberapa aktiviti-aktiviti seperti

berikut:

• Pelaksanaan Penilaian Tahap Keselamatan ICT

(Security Posture Assessment) bagi sistem rangkaian

dan sistem-sistem ICT

• Penganjuran Taklimat Kesedaran Keselamatan ICT

di kalangan pengguna di JPA

• Mengadakan Mesyuarat Jawatankuasa

Keselamatan ICT di JPA (JKICT)

• Pelaksanaan Kursus Pembudayaan ICT (Penggunaan

Internet dan E-mel) di JPA

Status Pemasangan Talian EG*Net Mengikut Kementerian dan SUK Sehingga 31 Disember 2009

Status of Installation EG*Net Line by Ministries and State Secretaries‟ Offices as of 31st December 2009

• Fortifying JPA*Net Network Infrastructure

The PSD, with MAMPU's cooperation, has implemented

the Putrajaya Campus Network (PCN) Overhaul

activities to replace the Asynchronous Transfer Mode

(ATM) with the Gigabit Ethernet (GE). The

implementation was completed on 31st May

2009, which helped to increase the performance of

JPA*Net internal network's access.

• Strengthening Security Management

The strengthening of the ICT security in the PSD was

implemented through a number of activities such as:

• Deployment of Security Posture Assessment (SPA) for

networking system and ICT systems

• Organising ICT security awareness talks among users

in the PSD

• Organising ICT Security Committee Meetings in the

PSD (JKICT)

• Deployment of ICT Acculturation Courses (Internet

and E-mail usage) in the PSD

• Pemasangan Talian EG*Net bagi Pelaksanaan

Aplikasi HRMIS

Status pemasangan talian juga menampakkan

pertambahan yang ketara di mana sebanyak 97

peratus agensi sektor awam telah mempunyai capaian

ke aplikasi HRMIS. Peningkatan ini memberikan peluang

kepada agensi untuk mencapai HRMIS dari premis

masing-masing. Status pemasangan talian mengikut

Kementerian dan SUK sehingga 31 Disember 2009

adalah seperti berikut:

• Installation of EG*Net Line for the Implementation of

HRMIS

The status of the installation of the EG*Net line showed a

significant increase. 97 percent of the public service

agencies have access to the HRMIS applications. This

increase gives the opportunity to agencies to access

HRMIS from their respective premises. The status of the

installation by Ministries and state secretariats until 31st

December 2009 are as below:

46


Pemerkasaan Proses Kerja

Selain melipatgandakan penggunaan teknologi ICT dalam

pengurusan sumber manusia, sistem proses kerja yang

lebih teratur dan piawai juga diwujudkan bagi memastikan

peningkatan dalam kualiti penyampaian perkhidmatan.

• Urusan Pengambilan Melalui JobsMalaysia.

Mulai 10 Mac 2009, urusan pengiklanan bagi tawaran

pengisian kekosongan bagi 42 jawatan (enam skim

perkhidmatan) Kumpulan Sokongan II telah dibuat

melalui JobsMalaysia. Proses pengisian melalui

JobsMalaysia hanya mengambil masa selama empat

bulan berbanding enam bulan melalui proses biasa

sebelum ini. Melalui JobsMalaysia, urusan tapisan dan

mengenalpasti calon untuk sesi temuduga dapat

dipercepatkan.

Enhancement of Work Processes

Besides increasing the usage of the ICT technology in

human resource management, work process systems that

are more structured and systematic were developed to

enhance the quality of service delivery.

• Recruitment Process via JobsMalaysia

The advertisement of 42 vacancies (six schemes of

service) for Support Group II was made through

JobsMalaysia on 10th March 2009. The recruitment

process was shortened from six months to four months

via JobsMalaysia as it expedites the short listing

process to identify qualified persons to be interviewed.

Kekosongan jawatan bagi enam skim perkhidmatan kini ditawarkan melalui JobsMalaysia

Vacancies for six schemes of service now offer via JobsMalaysia

• Sistem Pengendalian Dokumen Klien (eSISDOK)

Sistem yang dibangunkan untuk mendaftar surat-surat

atau dokumen yang diterima dan memastikan JPA

memberi maklum balas kepada pelanggan dengan

mengeluarkan surat akuan terima kepada pelanggan

secara automatik. Sistem ini berupaya memantau

dokumen-dokumen dari awal hingga akhir. Sistem

eSISDOK telah dinaiktaraf pada tahun 2009 kepada

eSISDOKv2 dengan penambahan modul-modul baru

yang lebih mesra pengguna dan mantap. Semua

Bahagian di JPA telah menggunakan sepenuhnya sistem

eSISDOK ini.

• Client Document Management System (eSISDOK)

A system was developed to register incoming and

outgoing letters and documents to ensure that the

Department acknowledged the letters of clients

automatically through an automated feedback system.

The system is equipped to monitor the passage of

letters and documents from the beginning to the end.

The eSISDOK system was upgraded to eSISDOK2 that

includes the addition of new modules which are more

efficient and user-friendly. Every division in PSD has

fully employed the eSISIDOK system.

47


• MyMeeting

Merupakan sistem pengurusan mesyuarat atas talian

yang diambil daripada MAMPU – OSCC dan

diubahsuai mengikut keperluan pengguna JPA. Sistem

ini mula dilaksanakan pada Mei 2009. Sistem ini telah

digunakan sepenuhnya oleh Urus Setia Mesyuarat dan

Ahli Mesyuarat JPA. Pada tahun 2009, Sistem

MyMeeting JPA telah mendapat tempat kedua di

pertandingan OSS MAMPU Case Study Awards 2009

Kategori Aplikasi – Perkhidmatan Awam.

• MyMeeting

An online meeting management system, which was taken

from MAMPU-OSCC, was modified according to the

PSD customers‟ requirements. This system was

implemented in May 2009 and was fully used by the

secretariat and members of the PSD Meetings.

MyMeeting system took the second place in the 2009

OSS MAMPU Case Study Awards Applications

Category – Public Service.

• Portal dan Multimedia

JPA telah berjaya memastikan kesediaan dan

kelancaran operasi Portal JPA terhindar dari sebarang

gangguan sepanjang tahun 2009. Sebanyak 24

perkhidmatan utama atas talian tersedia untuk dicapai

oleh semua kumpulan sasar masing-masing melalui

portal ini. Sejumlah 8,533,568 pelawat dari 120

negara telah berkunjung ke Portal ini sepanjang 2009.

JPA juga telah berjaya menjimatkan perbelanjaan

keseluruhan Jabatan dengan anggaran melebihi

RM500,000 dalam pembangunan 40 montaj dan

empat klip persembahan video bagi kegunaan

peringkat kebangsaan dan dalaman. Sepanjang 2009

juga, sebanyak 122 aktiviti utama JPA dan

bahagian telah dirakam gambar dan video dan telah

disimpan sebagai arkib digital untuk rujukan warga

JPA.

• Portal and Multimedia

In 2009, PSD ensured the readiness and efficiency of

the PSD portal in blocking any interference to its

operations. Up to 24 online main services were made

available in this portal to be accessed by all appointed

user groups. A total of 8,533,568 users from 120

countries visited the portal throughout 2009.

In 2009, the PSD effectively saved more than

RM500,000 of the overall department expenditure in

developing 40 montages and four video clip

presentations for use by the PSD at national and

internal forums. In the same year, 122 main activities of

the PSD were recorded via video and photographs.

These records were kept as digital archives for future

reference.

• Sistem eHelpdesk

Sistem eHelpdesk ialah sistem aduan kerosakan dan

perkhidmatan bagi peralatan ICT. Sistem ini mula

dibangunkan pada bulan Mac dan siap sepenuhnya

pada akhir bulan September 2009. Sistem ini

mengandungi tujuh modul iaitu Log Aduan

Kerosakan, Semak Status, Bantuan Kerosakan, Agih Dan

Kemaskini Aduan, Pegawai, Laporan dan Pentadbir.

Sistem ini telah dilaksanakan mulai 5 Oktober 2009.

• Sistem eAudit

Terdapat 14 modul dalam sistem eAudit iaitu Laman

Utama, Perancangan, Maklum Balas, Laporan

Audit, Laporan Tahunan, Berita, FAQ, Pautan

Web, Sepintas Lalu, Profil Unit Audit Dalam, Panduan

Audit, Perkongsian Ilmu, Persembahan dan Galeri Audit.

Pada tahun 2009, penambahbaikan telah dibuat di

mana semua maklum balas dan laporan disedia dan

dijana oleh sistem dalam format pdf.

• eHelpdesk System

The eHelpdesk system is an ICT equipment faulty report

and service complaints system. The system was

developed in March and completed by the end of

September 2009. This system consists of seven modules

which are Failure Complaints Log, Status

Assessment, Failure Aid, User-Complaint Partitioning and

Officer, Report and Administrator Updates. This system

has been implemented since 5th October 2009.

• eAudit System

There are 14 modules in the system, that is, the Main

Page, Planning, Feedback, Audit Report, Annual

Report, News, FAQ, Web Links, In Brief, UAD

Profile, Audit Guide, Knowledge Sharing, Presentation

and Audit Gallery. In 2009, work was focused on the

improvement of the system based on the assessment

made by the Head of Internal Audit that required every

feedback to be done through the system and the

feedback report which was generated by the system to

be in pdf format.

48


Mengurus PEKERJA Yang Berkualiti

Managing Quality EMPLOYEES

Perkhidmatan awam yang cekap, berdaya saing dan

mantap adalah bergantung kepada kualiti sumber

manusianya. Pekerja yang berkualiti akan menyokong

dan menggerakkan semua program dan aktiviti

organisasi. Bagi mendapatkan pekerja yang

berkualiti, usaha-usaha menarik, membangun dan

mengekalkan bakat yang diingini melalui urusan

pelantikan secara sistematik, penempatan yang sesuai

dan berpadanan dengan kompetensi serta pengurusan

kerjaya yang terancang.

An efficient, competitive and resilient public service

depends largely on the quality of its human resources.

Quality employees will support and carry out all the

organisation‟s programmes and activities. To have

quality employees, it is important to attract, develop

and retain talent that is required through systematic

recruitment, suitable placement that matches

competencies with job requirements, and a well-planned

career management.

Pekerja yang berkualiti akan memastikan matlamat organisasi tercapai

Quality workers will contribute in achieving the goals of organisation

50 Pengambilan dan Pelantikan

Recruitment and Appointment

51 Pengurusan Kenaikan Pangkat

Management of Promotions

52 Pengurusan Penilaian Kompetensi

Competency Assessment Management

54 Pengurusan Tatatertib

Management of Discipline

55 Wahana Ilmu Bagi Pengurusan Sumber Manusia

Channel of Knowledge Sharing

49


Pelantikan Pegawai Tadbir dan Diplomatik Secara

Kontrak

Terdapat dua jenis pelantikan kontrak bagi PTD gred M41

iaitu:

• Lantikan kontrak oleh Suruhanjaya Perkhidmatan

Awam

Pegawai lantikan kontrak ini dilantik secara kontrak

Suruhanjaya Perkhidmatan Awam (SPA) bagi tempoh

dua tahun dan akan dilantik secara terus (tanpa sesi

temu duga oleh SPA) jika memenuhi syarat seperti

berikut:

• Berkhidmat bagi tempoh satu tahun; dan

• Diperaku oleh Ketua Jabatan

Seramai 1,148 PTD gred M41 telah dilantik pada

tahun 2009 di bawah lantikan kontrak SPA.

Appointment of Administrative and Diplomatic Officers

On a Contractual Basis

There are two methods of appointment of PTD officers

grade M41 on contractual basis:

• Appointment on a Contractual Basis by the Public

Service Commission

Officers appointed on a contractual basis by the Public

Service Commission (PSC) under this category will serve

for two years on a contract basis before being

appointed permanently (without being interviewed by

the PSC) if they fulfilled the following requirements:

• One year of service; and

• Recommended by the head of department

A total of 1,148 Administrative and Diplomatic Officers

(ADOs) grade M41 were appointed in 2009 under the

PSC contract.

• Lantikan Kontrak oleh Ketua Pengarah Perkhidmatan

Awam

Pegawai di bawah lantikan lantikan kontrak oleh Ketua

Pengarah Perkhidmatan Awam (KPPA) berdasarkan

perwakilan kuasa Suruhanjaya Perkhidmatan Awam

(SPA) layak diperakukan bagi urusan pelantikan tetap.

KPPA selaku Ketua Perkhidmatan akan memperakukan

kepada SPA senarai pegawai PTD gred M41 lantikan

kontrak yang telah menunjukkan prestasi cemerlang

untuk ditemuduga bagi maksud lantikan tetap setelah

memenuhi syarat-syarat berikut:

• Berkhidmat selama satu tahun sebagai PTD Kontrak

gred M41 di bawah lantikan perwakilan kuasa

kepada KPPA;

• Berdaftar dengan SPA; dan

• Memenuhi syarat skim perkhidmatan PTD.

Seramai 132 PTD gred M41 telah dilantik pada tahun

2009 di bawah lantikan kontrak KPPA.

• Appointment on a Contractual Basis by the Director-

General of the Public Service

Officers appointed on a contractual basis by

delegation of powers by the PSC to the Director-

General of the Public Service (DG) under this category

are qualified to be recommended for permanent

appointment. The DG of the Public Service will

recommend to the PSC a list of ADO grade M41

contract officers with excellent appraisal to be called

for interview. The conditions that they need to fulfill are:

• Serve for one year as a contract officer under the

delegation of power to DG of the Public Service;

• Register with the PSC; and

• Fulfill the terms of the ADO scheme.

A number of 132 ADOs grade M41 were appointed in

2009 under the DG of the Public Service on a

contractual basis.

Pengambilan Pegawai Skim Perkhidmatan Singkat

Mulai Mei 2009, urusan pengambilan Pegawai Kontrak

Untuk Perkhidmatan mula dilaksanakan melibatkan seramai

244 orang pegawai Lepasan Ijazah (71), Lepasan Diploma

(13) dan Lepasan SPM (160). Pengambilan Pegawai

Kontrak Untuk Perkhidmatan ini merupakan salah satu

program dalam Pakej Rangsangan Ekonomi Negara fasa

kedua sebanyak RM2.2 juta telah disediakan oleh

Perbendaharaan pada tahun 2009 bagi pembayaran

emolumen pegawai berkenaan.

Recruitment of Contract for Service Officers

Recruitment of Contract for Service Officers has been

implemented since May 2009 where 244 degree holders

(71), Diploma Holders (13) and SPM leavers(160) were

appointed into the service. Recruitment of the contract for

service officers was part of the second phase of the

National Stimulus Package where RM2.2 million was

provided by the Treasury for emoluments for these contract

officers.

50


Urusan

Exercise

Bilangan Urusan

No. of Exercises

Bilangan Pegawai

No. of Officers

JUSA/ Gred

Khas

Superscale

Grade / Special

Grade

Kumpulan

Pengurusan dan

Profesional

Management

and

Professional

Group

Kumpulan

Sokongan

Support

Service

Group

JUSA/Gred

Khas

Superscale

Grade/ Special

Grade

Kumpulan

Pengurusan dan

Profesional

Management

and Professional

Group

Kumpulan

Sokongan

Support Service

Group

Kenaikan Pangkat1 22 24 301 1,768 1,458

Promotions

Pemangkuan1 20 11 431 974 843

Acting

JUMLAH

TOTAL2 42 35 732 2,742 2,301

Bilangan Urusan dan Pegawai Dalam Urusan Kenaikan Pangkat/Pemangkuan

Number of Exercises and Officers in Promotion/Acting Execises

• Pelaksanaan Jawatan Fleksi PTD Gred M41/M44

Pada tahun 2009, kajian mengenai pelaksanaan

jawatan fleksi PTD gred M41/M44 telah dijalankan

dan hasil kajian mendapati pelaksanaannya adalah

penting bagi mengekalkan kemahiran dan kepakaran

di penempatan terkini pegawai. Dengan adanya

jawatan fleksi seperti ini, pegawai lantikan baru dapat

berkhidmat lebih lama di gred M41 dan M44 sebelum

ditempatkan ke gred M48.

Pengurusan Kenaikan Pangkat

JPA turut menjalankan urusan kenaikan pangkat dan

pemangkuan yang bertujuan menghasilkan penjawat awam

yang bermotivasi dan cemerlang.

• Implementation of Flexi Posts for Administrative and

Diplomatic Officers Grade M41/ M44

In 2009 a study on implementation of flexi posts for

ADO grade M41/M44 was done. The study showed

that the implementation of flexi posts is vital to ensure

the sustainability of one‟s skills and expertise at his/ her

current posting. Further, its implementation will ensure

longer service by new officers at the current position

(grade M41 and M44) before being promoted to

grade M48.

Management of Promotions

The PSD also manages promotions and acting exercises to

produce excellent and motivated officers.

Penyerahan Surat Kenaikan Pangkat kepada penerima disempurnakan oleh Pengurusan Tertinggi JPA

Letters of Promotion were presented to the recipients by the PSD‟s Top Management

51


Pengurusan Penilaian Kompetensi

Sistem Saraan Malaysia (SSM) diperkenalkan pada 1

November 2002 sebagai penambahbaikan ke atas Sistem

Saraan Baru (SSB). Salah satu komponen yang

diperkenalkan melalui SSM ialah Penilaian Tahap

Kecekapan (PTK). Konsep PTK yang berasaskan kompetensi

dinilai melalui aktiviti kerja, pengetahuan serta kemahiran.

PTK diadakan untuk menggalakkan pembangunan diri

penjawat awam melalui pembelajaran

berterusan, meningkatkan budaya organisasi

pembelajaran dan melaksanakan pengurusan sumber

manusia berasaskan kompetensi.

• Pusat Penilaian Kompetensi

Sepanjang tahun 2009, pelbagai isu PTK telah

diperhalusi terutamanya yang melibatkan kaedah

penilaian. Secara keseluruhannya, pelbagai agensi

bersetuju terhadap pelaksanaan PTK, namun beberapa

penambahbaikan turut dilaksanakan hasil pandangan

CUEPACS. Oleh itu, Pusat Penilaian Kompetensi (PPK)

telah diperkenalkan bagi menggantikan PTK. Bilangan

urusan PTK pada 2009 adalah seperti berikut:

Pada tahun 2009, pelbagai usaha telah dibuat bagi

memantapkan lagi pelaksanaan PTK seperti berikut:

• Memperkenalkan kurikulum dan sukatan serta

kaedah PPK;

• Membangunkan Sistem Bank Soalan untuk PPK dan

Peperiksaan Perkhidmatan;

• Melaksanakan 12 Mesyuarat Lembaga Penilaian

Kompetensi Perkhidmatan Gunasama (LPKG)

mengikut jadual yang ditetapkan;

• Mengeluarkan keputusan Peperiksaan Perkhidmatan

dan PTK secara atas talian. Inisiatif terbaru ini telah

membolehkan JPA mencapai salah satu Piagam

Pelanggannya iaitu pengeluaran keputusan dalam

tempoh tiga bulan seperti yang ditetapkan;

In 2009, efforts were made to strengthen

the implementation of competency assessment

management as follows:

• Introduced and implemented curriculum and syllabus

of the PPK;

• Developed Question Bank System for PPK and

Public Service Examinations;

• 12 LPKPG Meetings were executed successfully in

accordance with the schedule set;

• PTK and Public Service Examinations results were

released online. This initiative enabled the PSD to

achieve one of the components of its Client‟s

Charter, that is, the release of results within three

months from the date of examinations date;

Competency Assessment Management

The New Malaysian Remuneration System (MRS) was

introduced on 1st November 2002. It replaced the New

Remuneration System (NRS). Under the MRS, one of its

components is the implementation of the Competency

Assessment (PTK). PTK is an instrument that evaluates the

extent of knowledge, skills and positive behavioural

attributes of human resources. PTK also aims at the

professional development of a public servant by promoting

continuous learning, enhancing the culture of organisational

learning and implementing a competency-based human

resource management.

• Competency Assessment Centre

In 2009, issues related to PTK were reviewed especially

those impinging on the assessment method.

Overall, ministries/states/agencies agreed on the

implementation of PTK. However, some improvement

were required to be made through inputs from

CUEPACS. Therefore, Competency Assessment Centres

(PPK) were introduced to replace PTK. PTK activities

carried out in 2009 are as below:

020406080

100

Peperiksaan PTK Kursus PTK Peperiksaan Perkhidmatan

86

4234

52


• Membangun dan menambahbaik Sistem Maklumat

berkaitan urusan PPK, Bank Soalan, Sistem

Pemantauan Atas Talian (Sub-Modul HRMIS) dan

Sistem Aduan Pengguna; dan

• Menjalankan 15 lawatan serta naziran

PTK, Peperiksaan Perkhidmatan dan Jabatan ke

Kementerian/Jabatan/SUK bagi memastikan

ketiga-tiga kaedah PTK iaitu kursus, peperiksaan

dan penilaian yang dilaksanakan menepati

piawaian yang ditetapkan. Selain daripada

itu, naziran ini juga bertujuan memastikan program

PTK yang dijalankan adalah berkualiti.

• Developing and improving the Information System

related to the PPK, Question Bank, Online

Monitoring System (HRMIS Sub-Module) and User-

Complaint System; and

• 15 PTK Examinations and Public Service

Examinations observation visits to

ministries, departments and states were carried out

to ensure these examinations were done in

accordance with the assessment standards. These

visits were made to ensure that the PTK programmes

were of good quality.

Skim Perkhidmatan Gunasama

Common-User Service Schemes

Bilangan Kursus

No. of Courses

Bilangan Pegawai

No. of Officers

JUSA/Gred Khas

Superscale Grade/ Special Grade9 171

Pegawai Tadbir dan Diplomatik (PTD)

Administrative and Diplomatic Officer (ADO)10 347

Pegawai Teknologi Maklumat (PTM)

Information Technology Officer (ITO)25 785

Penolong Pegawai Tadbir (PPT)

Administrative Assistant (AA)24 885

Jumlah keseluruhan

(Total)68 2,188

Bilangan kursus di bawah Pelan Latihan Perkhidmatan Gunasama

Number of courses under the Training Road Map of Common-User Service

• Pembangunan Kerjaya

Dalam mengurus modal insan terbaik perkhidmatan

awam, JPA turut menyediakan Pelan Komprehensif

Perkhidmatan Gunasama yang meliputi program-

program pembangunan kerjaya dan latihan yang

disusun secara sistematik. Ini bertujuan melahirkan

penjawat awam yang berkualiti dan produktif. Pelan

Komprehensif Perkhidmatan Gunasama memberi

penekanan kepada aspek pembangunan

kerjaya, perancangan penggantian dan latihan. Aspek

pembangunan kerjaya turut meliputi keperluan

berasaskan kompetensi, urusan pemangkuan dan

kenaikan pangkat.

Selain itu, aspek latihan turut diberi perhatian dalam

usaha meningkatkan kualiti pegawai-pegawai awam.

Ini melibatkan kursus-kursus jangka pendek di bawah

Pelan Latihan Perkhidmatan Gunasama dan kursus-

kursus jangka panjang seperti pengajian di peringkat

Sarjana dan Ijazah Kedoktoran di bawah Hadiah

Latihan Persekutuan.

• Career Development

In managing the best human capital in the public

service, the PSD also provided a Comprehensive

Common-User Service Plan. This plan systematically

arranged both career development and training

programmes. This plan emphasised on career

development, succession planning and training. The

aspects of career development include competency

requirements, acting and promotion exercises.

Moreover, the training aspect also was prioritized in an

effort to build up the competencies of the officers. This

include short-term courses under the Training Road Map

for Common-User Service and long-term courses such as

Masters and Ph.D. under the Federal Training

Scholarship Programme.

53


Pengurusan Tatatertib

Pengurusan tatatertib bertujuan memastikan pegawai

awam memahami, menghayati dan membudayakan

tatakelakuan sebagai seorang penjawat awam melalui

dasar dan penguatkuasaan tatatertib yang berkesan.

Pada tahun 2009, pelbagai program telah dilaksanakan

untuk mencapai objektif tersebut melalui penganjuran

kursus, ceramah, dan bengkel Training of Trainers (TOT)

Pengurusan Tatatertib. Bilangan aktiviti-aktiviti yang

terlibat adalah seperti berikut:

• Bengkel TOT Pengurusan Tatatertib untuk Pengurus

Sumber Manusia

• PSM Perkhidmatan Awam pada 18 – 21 Februari

2009

• PSM Badan Berkanun pada 15 – 18 April 2009

• Kursus Berkaitan Pengurusan Tatatertib Anjuran

Kementerian/Jabatan/Negeri/Agensi

Seramai 1,880 peserta telah menghadiri Kursus dan

Bengkel Tatatertib anjuran 44 buah

kementerian/jabatan/negeri/agensi.

• Penerbitan Dokumen Mengenai Tatatertib

JPA telah menerbitkan buku “Setitik Nila: Himpunan

Contoh Kes-kes Tatatertib” yang dirasmikan oleh Y.

Bhg. Ketua Setiausaha Negara pada 15 Oktober 2009

sebagai sebahagian usaha penyebaran dan

peningkatan ilmu dan kefahaman mengenai urusan

tatatertib dan keutuhan. Selain daripada itu, mulai

September 2009, JPA juga turut menerbitkan

pemakluman “My Integriti” setiap dua minggu untuk

edaran semua pegawai awam.

• Pemantauan Terhadap Pematuhan Waktu Bekerja

Pegawai Awam

JPA telah melaksanakan pemantauan secara berkala

sebanyak 21 kali sepanjang Januari hingga Disember

2009 di sekitar Putrajaya bagi meningkatkan

kesedaran pegawai awam untuk mematuhi waktu

bekerja sekaligus meningkatkan imej perkhidmatan

awam.

Management of Disciplinary Matters

The management of disciplinary matters aims to ensure that

the public sector officers understand, assimilate and

cultivate good conduct as a public sector officer through

effective disciplinary policies and enforcement. In

2009, various programmes were organised to achieve this

objective through courses, briefings and workshops such as

Training of Trainers (TOT). The activities are as follows:

• TOT Workshops in Disciplinary Management for

Human Resource Managers:

• HRM in Public Service on 18th -21st February 2009

• HRM in Statutory Bodies on 15th – 18th April 2009

• Disciplinary Management Courses/Workshops

Organised by Ministries/Departments/States/Agencies

A total of 1,880 participants attended

courses/workshops organised by 44

ministries/departments/states/agencies.

• Publication of Documents on Disciplinary Matters

The PSD launched “A Drop of Blue: Collection of

Disciplinary Cases“. Y.Bhg. Chief Secretary to the

Government of Malaysia officiated at the launch on

October 15, 2009 as part of the initiative to increase

dissemination of knowledge and understanding of

disciplinary management. Beginning September

2009, PSD has started publishing “My Integrity” every

fortnight for distribution among all public officers.

• Monitoring of Working-Hours Compliance Among

Public Servants

In 2009, 21 monitoring sessions were conducted in the

Putrajaya area to increase awareness among public

servants to comply with the public service working hours

as well as to improve the public services image.

54


• Talks And Speeches

Apart from implementing core tasks in managing

human capital, the PSD was also involved in talks and

speeches to increase a manager‟s skills in human

resource management in agencies. These talks were on

Promotion and Performance Policy, Discipline and

Integrity Policy, Competency Assessment and

Development Policy of the Public Service. The objective

of these programmes was to assist the ministries, states

and agencies in understanding these policies.

Throughout 2009, 111 government agencies benefited

from this programme.

Dasar Tatatertib dan Keutuhan dijelaskan di Persidangan Pengerusi Lembaga Tatatertib Perkhidmatan Awam Malaysia Ke-4

pada 15 - 16 Oktober 2009

Discipline and Integrity Policy was explained at the 4th Conference of the Public Service Disciplinary Board Chairman on

15th - 16th October 2009

• Taklimat dan Ceramah

Selain menjalankan tugas-tugas teras yang menjurus

kepada pengurusan modal insan terbaik, JPA turut

mengadakan sesi taklimat dan ceramah bagi

meningkatkan kemahiran pengurus sumber manusia di

agensi seperti Dasar Kenaikan Pangkat dan

Prestasi, Dasar Tatatertib dan Keutuhan serta Dasar

Pembangunan dan Penilaian Kompetensi Perkhidmatan

Awam. Pada tahun 2009, sebanyak 111 agensi

Kerajaan telah mendapat manfaat dari sesi-sesi

taklimat dan ceramah yang diadakan.

Wahana Ilmu bagi Pengurus Sumber Manusia

Antara inisiatif baru yang telah dilaksanakan pada tahun

2009 adalah penganjuran forum bersemuka untuk

memastikan pengurus sumber manusia di

Kementerian, Negeri dan Agensi melaksanakan tugasan

selari dengan kehendak dasar-dasar PSM. Persidangan

Pengurus Sumber Manusia (Human Resource Managers

Conference HRMC), Mesyuarat Pemantauan Pelaksanaan

Penilaian Kompetensi Perkhidmatan Awam, Bengkel

Pengurusan Tatatertib dan Keutuhan, Bengkel Pengurusan

Kenaikan Pangkat dan Prestasi serta sesi-sesi taklimat

kepada pihak kementerian, negeri dan agensi adalah

merupakan inisiatif yang terbukti berjaya mencapai

objektif yang disasarkan.

Channel of Knowledge Sharing

Among the new initiatives that were implemented in 2009

are interactive forums to ensure the human resource

managers at the ministry, states and agencies implement

policies accordingly. These forums act as a medium to

receive feedback on the policies developed by the PSD

and also as a feedback on the quality of service delivery

by the officers of this Division. Among the forums were

Human Resource Managers Conference –

HRMC, Monitoring Meetings on the Implementation of Public

Service Competency Assessment, Workshop on Disciplinary

and Integrity Management, Workshop on Promotion and

Performance Appraisal as well as talks and briefing

sessions to the ministries, states and agencies regarding

new policies of the PSD.

55


• Career Talk Programmes

A series of career talks was held in public and private

institutions of higher learning to expose

undergraduates to career opportunities in the public

service focusing on the career as an Administrative and

Diplomatic Officer (ADO). These programmes called

Outreach Career Talks were at the invitation of

Universiti Malaya (UM), Universiti Tenaga Nasional

(UNITEN), Universiti Teknologi MARA (UiTM) and

Universiti Teknologi Petronas (UTP).

• Program Ceramah Kerjaya

Beberapa siri ceramah kerjaya juga turut dilaksanakan

di institusi-institusi pengajian tinggi awam dan swasta

untuk memberikan pendedahan kepada bakal-bakal

graduan mengenai peluang kerjaya dalam

perkhidmatan awam. Kebanyakan ceramah kerjaya ini

lebih tertumpu kepada kerjaya sebagai Pegawai

Tadbir dan Diplomatik. Bagi tahun 2009, program

yang dinamakan Outreach Career Talk ini telah

diadakan di Universiti Malaya (UM), Universiti Tenaga

Nasional (UNITEN), Universiti Teknologi MARA (UiTM)

dan Universiti Teknologi Petronas (UTP).

• Persidangan Pengurus Sumber Manusia

Persidangan ini merupakan satu platform yang

menemukan JPA dengan Pengurus-pengurus Sumber

Manusia di semua Kementerian dan Pentadbiran

Setiausaha Kerajaan Negeri untuk berbincang dan

berkongsi pendapat mengenai hal-hal pengurusan

sumber manusia, seterusnya memperkukuhkan

kerjasama antara pelbagai pihak. Sepanjang tahun

2009, sebanyak enam persidangan telah diadakan

meliputi kementerian dan pentadbiran setiausaha

kerajaan negeri.

• Human Resource Manager‟s Conference

This Human Resource Manager‟s Conference (HRMC)

was held between the PSD and human resources

managers from all ministries and state governments to

discuss and share knowledge regarding human resource

management and to strengthen the commitment of

human resource managers to HR excellence. Throughout

2009, six conferences were held involving ministries

and state governments.

• Perkongsian Pintar dan Khidmat Nasihat

JPA juga komited menjalinkan hubungan perkongsian

pintar terutamanya dalam aspek pembangunan dan

pengurusan sumber manusia. Program ini bertujuan

untuk meningkatkan lagi pengetahuan dan kemahiran

pegawai yang menguruskan sumber manusia di agensi

pelaksana. Selain itu, perkongsian pintar ini dapat

memupuk hubungan yang baik di antara JPA dengan

agensi-agensi pelaksana. Sepanjang tahun

2009, sebanyak empat agensi terlibat dalam

perkongsian pintar iaitu:

• Jabatan Alam Sekitar;

• Kementerian Tenaga, Teknologi Hijau dan Air;

• Kementerian Perdagangan Dalam Negeri, Koperasi

dan Kepenggunaan; dan

• Jabatan Perikanan.

• Smart Partnerships and Advisory Services

The PSD is committed to establishing smart partnerships

especially in the development and management of

human resources. The programme aims to enhance the

knowledge and skills of human resource managers in

managing human resources. Smart partnerships also

help in building warm relationships between the PSD

and operating agencies. In 2009, four agencies were

involved in the programmes as follows:

• Department of Environment;

• Ministry of Energy, Green Technology and Water;

• Ministry of Domestic Trade, Co-Operatives and

Consumerism; and

• Department of Fisheries

56


Membangun KOMPETENSI Tenaga Kerja

Developing a COMPETENT Workforce

Tenaga kerja yang mahir, berpengalaman dan berilmu

amat diperlukan oleh perkhidmatan awam. Bagi

melahirkan tenaga kerja yang memiliki kompetensi yang

diperlukan, pelaburan yang besar perlu dilaksanakan

dalam pembangunan ilmu dan etika kerja melalui

program-program latihan yang berterusan, terancang

dan terkini berasaskan kepada keperluan semasa

perkhidmatan awam.

Skilled, experienced and knowledgeable public servants

are an asset to the public service. A huge investment is

required in knowledge and work ethics development

through continuous, well-planned, and updated training

programmes to develop public servants‟ competencies

based on the current needs of the public service.

58 Latihan Pra Perkhidmatan

Pre-Service Training

62 Latihan Dalam Perkhidmatan

In-Service Training

63 Program Latihan Khas 2009

2009 Special Training Programmes

65 Kursus Baru Tahun 2009

2009 New Courses

67 Dasar Latihan Perkhidmatan Awam

Public Service Training Policy

57


Pelaburan JPA dalam pembangunan modal insan

The PSD‟s investment in human resource development

Latihan Pra Perkhidmatan

Program Latihan Pra Perkhidmatan merupakan program

penajaan dan pelaburan khas oleh JPA bagi membiayai

pengajian pelajar-pelajar lepasan SPM di peringkat ijazah

sarjana muda, sarjana dan ijazah kedoktoran sebelum

mereka menyertai perkhidmatan awam. Tahun 2009

menyaksikan urusan pemberian biasiswa dan

pinjaman, pemantauan kebajikan pelajar dan bayaran

balik terus dimantapkan bagi memastikan pengurusan

penajaan yang lebih berkesan agar dapat menyediakan

aset sumber manusia negara yang lebih cemerlang.

Empat program dilaksanakan oleh JPA di bawah Latihan

Pra Perkhidmatan iaitu Penajaan Ijazah Luar

Negara, Penajaan Ijazah Dalam Negara, Dasar Pandang

Ke Timur dan Penajaan Biasiswa Yang di-Pertuan Agong.

JPA juga bertanggungjawab sebagai urusetia bagi urusan

Penilaian dan Pengiktirafan Kelayakan bagi ijazah yang

dikeluarkan oleh institusi pengajian tinggi awam dan

swasta (dalam dan luar negara).

Bagi memastikan pelajar-pelajar maklum mengenai

program-program tajaan JPA tersebut, sebanyak 22

taklimat penajaan dan pameran telah diadakan di

sekolah-sekolah seluruh Negara sepanjang tahun 2009

lalu.

• Program Penajaan Ijazah Luar Negara

JPA telah menawarkan penajaan biasiswa kepada

2,000 pelajar cemerlang lepasan SPM untuk pengajian

peringkat ijazah pertama dalam pelbagai bidang di

luar Negara dan 94 pelajar cemerlang yang berjaya

melanjutkan pengajian peringkat ijazah pertama di

universiti-universiti terkemuka.

Pre-Service Training

The pre-service training programme is a special

sponsorship programme and investment by the PSD to

finance students at first degree, master and PhD levels

before they enter the public service. Year 2009 saw the

offer of scholarships and loans for school-leavers and a

more effective monitoring of their welfare and repayment

of loans to ensure more effective sponsorship management

to ensure the development of an excellent human resource

asset for the country.

The PSD implements four programmes under the Pre-Service

Training. These are the Sponsorship Programme for Foreign

Universities, Sponsorship Programme for Local

Universities, Look-East Policy and the King‟s Scholarship

Programme. The PSD is also the secretariat for the

Evaluation and Recognition of Qualifications for degrees

produced by public and private institutions of higher

learning (local and foreign).

To ensure that the students are informed about the

programmes sponsored by the PSD, 22 sponsorship

briefings and exhibitions were carried out in schools

throughout the country in 2009.

• Sponsorship Programme for Study in Foreign

Universities

The PSD offered scholarships to 2,000 excellent SPM

leavers to pursue their first degree in various courses

abroad and 94 scholarships to outstanding students to

undertake under-graduate studies in universities of

international repute.

JPA menyediakan peluang melanjutkan pelajaran ke luar negara bagi pelajar-pelajar lepasan SPM di bawah Program Penajaan

Ijazah Luar Negara

The PSD provides scholarships for SPM leavers to pursue their studies abroad under Sponsorship Programme for Study in Foreign

Universities

58


Program ini juga memberi penajaan kepada pelajar

yang melanjutkan pengajian dalam program asasi atau

program matrikulasi di empat kampus cawangan luar

negara (Monash University, University of

Nottingham, Curtin University of Technology dan

Swinburne University of Technology) dan AIMST.

• Dasar Pandang Ke Timur

Sepanjang tahun ini, seramai 238 pelajar dan 426

orang pegawai dihantar ke Jepun manakala 74 orang

pelajar dan 90 orang pegawai dihantar ke Republik

Korea sama ada melanjutkan pelajaran atau menjalani

latihan lanjutan.

This programme was also offered to students pursuing

foundation programmes or matriculation

programmes, at four foreign universities with local

branch campuses (Monash University, University of

Nottingham, Curtin University of Technology and

Swinburne University of Technology) and AIMST.

• Look-East Policy

In 2009, 238 students and 426 officers were sent to

Japan while 74 students and 90 officers went to the

Republic of Korea to further their studies or to attend

short courses under this programme.

• Program Penajaan Biasiswa Yang di-Pertuan Agong

Bagi tahun 2009, sebanyak 12 orang pelajar cemerlang

telah dikurniakan Biasiswa Yang di-Pertuan Agong untuk

mengikuti pengajian di peringkat Sarjana dan Ijazah

Kedoktoran di universiti-universiti terkemuka di dalam

dan luar negara. Pelajar-pelajar tersebut mengikuti

pengajian dalam bidang sains dan teknologi, ekonomi

dan undang-undang.

• The King‟s Scholarship Programme

In 2009, 12 excellent students were granted the

scholarship to pursue their postgraduate studies at

renowned universities locally and abroad in the fields

of science and technology, economics and law.

Majlis Pengurniaan Biasiswa Yang di-Pertuan Agong Dilaksanakan oleh DYMM Seri Paduka Baginda Tuanku Mizan Zainal Abidin

His Royal Highness Tuanku Mizan Zainal Abidin Ibni Al-Marhum Sultan Mahmud Presented the King‟s Scholarship Programme to the

King‟s Scholars at the Conferment Ceremony at the National Palace

59


Peringkat Pengajian / Kursus

Level of Studies / Courses

Jumlah Pelajar / Pegawai

Total Students / Officers

Sarjana Muda IPTA dan IPTS pelbagai bidang

Bachelor‟s Degree from public and private universities in various fields10,000

Diploma Kejuruteraan

Diploma in Engineering300

Ijazah Lanjutan dan Profesional

Advanced and Professional Degree60

• Program Penajaan Pinjaman

JPA juga menyediakan kemudahan penajaan pinjaman

yang berkonsepkan perkongsian kos kepada pelajar-

pelajar persendirian yang mengikuti pengajian

peringkat ijazah pertama di luar negara. Di bawah

program ini JPA menyediakan pinjaman untuk

pembiayaan yuran pengajian tertakluk kepada

maksimum RM250,000 bagi kursus-kursus kritikal

(Perubatan, Pergigian dan Farmasi) dan maksimum

RM200,000 bagi kursus-kursus lain. Pada tahun

2009, JPA telah menawarkan pinjaman kepada 500

pelajar di bawah program ini.

• Loan Sponsorship Programme

The PSD also provided financial assistance for private

students who are currently pursuing their first degree

overseas. The loans provided are on a cost-sharing

basis whereby the PSD covers the tuition fees for up to

a maximum amount of RM250,000 for students who are

studying in the critical fields (Medicine, Dentistry and

Pharmacy) and a maximum of RM200,000 for other

courses. For 2009, 500 students were offered loans

under this programme.

• Program Penajaan Biasiswa Dalam Negara

JPA telah membiayai pengajian seramai 10,360

pelajar baru di bawah Program Penajaan Biasiswa

Dalam Negara sepanjang tahun 2009. Perincian bagi

tahun 2009 adalah seperti berikut:

• Sponsorship Programme for Local Universities

The PSD offered scholarships to 10,360 new students

under the Sponsorship Programme for Local Universities

in 2009. Details of the 2009 scholarships are as below:

Taklimat penajaan kepada Pelajar-pelajar sebelum berlepas keluar negara

Pre-departure briefing to sponsored students

60


• Penilaian dan Pengiktirafan Kelayakan

Sepanjang tahun 2009, JPA telah mengiktiraf sebanyak

100 kelayakan dari IPTA, 463 kelayakan dari IPTS dan

22 kelayakan dari universiti luar negara. JPA juga

telah meluluskan tiga dasar dan prinsip pengiktirafan

kelayakan. Bagi menjamin kualiti kelayakan-kelayakan

dari universiti-universiti tempatan dan luar negara.

Perkara ini juga dihebahkan melalui laman web untuk

memudahkan Pihak Berkuasa Melantik (PBM) dan orang

ramai untuk menyemak senarai kelayakan yang telah

mendapat pengiktirafan.

• Pasca Pengajian

Program Latihan Pra Perkhidmatan JPA dibiayai

melalui geran peruntukan yang terhad. Oleh yang

demikian, setiap graduan disyaratkan supaya membuat

bayaran balik mengikut perjanjian yang dipersetujui

bersama. Pada tahun 2009, seramai 945 graduan

Program Penajaan Ijazah Luar Negara (PILN) dan

5,222 graduan Program Penajaan Ijazah Dalam

Negara (PIDN) telah melaporkan diri ke JPA. Graduan

dari Korea, Jerman, Ireland, United Kingdom, Amerika

Syarikat dan Mesir telah mengikuti program suai kenal

bagi menggalakkan mereka menjalankan

tanggungjawab untuk berkhidmat dengan Kerajaan

selepas tamat pengajian.

• Gantirugi

Bagi tahun 2009, JPA berjaya mengutip Tuntutan

Gantirugi sejumlah RM13,969,900 (104 peratus

berbanding sasaran). JPA juga berjaya mengumpul

jumlah kutipan kumulatif bayaran balik sebanyak

RM45,372,000 (90.7 peratus melebihi sasaran).

Prestasi kutipan yang baik ini adalah berikutan

usaha berterusan JPA dalam memudahkan urusan

pembayaran termasuk memperkenalkan sistem

perbankan internet. JPA juga mengambil tindakan

tegas terhadap peminjam tegar iaitu:

• Qualification Evaluation and Recognition

In 2009, the PSD recognised 100 qualifications from

public higher learning institutions, 463 qualifications

from private higher learning institution and 22

qualifications from foreign universities. The PSD also

approved three new policies and principles for

recognition of qualifications. This is to guarantee that

the quality of qualifications provided by both local and

foreign universities meet the requirements of the public

service. The approved recognitions were published in

the PSD website to make it easier for the various

Appointing Authorities and the public to check the list of

recognised qualifications.

• Post Studies

The PSD Pre-Service Sponsorship Programme was

financed through limited allocation grant. As such, each

student is required to repay the loans according to the

agreement. In 2009, 945 overseas and 5,222 local

graduates reported to the PSD. Orientation

programmes were also conducted for PSD-sponsored

graduates from the Republic of Korea, Germany,

Ireland, United Kingdom, USA and Egypt to ensure they

understood and fulfilled their responsibilities to serve

the government upon completion of their studies.

• Indemnity

For 2009, the loan repayments collected was

RM13,969,900 which exceeded the target amount

(104 percents compared to the target). The total

cumulative repayment collected amounted to

RM45,372,000 (90.7 percent beyond target). This

good performance was due to the continuous effort

of the PSD in facilitating payments through internet

banking. The PSD also took firm action against loan

defaulters through imposing the following sanctions:

i. black listing the defaulters and their children

will not be considered for any sponsorship;

ii. The withdrawal of the 75 percent discount

offered to borrowers; and

iii. legal action.

i. disenarai hitam dan anak-anak mereka tidak

dipertimbangkan untuk mendapat sebarang

tajaan;

ii. ditarik balik kemudahan diskaun 75 peratus

yang telah diberikan kepada peminjam; dan

iii. dikenakan tindakan undang-undang.

61


Latihan Dalam Perkhidmatan

Dalam usaha untuk memastikan negara mempunyai modal

insan perkhidmatan awam yang berfikir dan

berbakat, Teras Keempat Pelan Strategik JPA telah

menggariskan peranan utama Jabatan ini, iaitu

membangun modal insan yang berdaya saing. Bagi

menjayakan hasrat ini, pelbagai program ilmu telah

dilaksanakan sepanjang tahun 2009 dalam format

latihan, seminar, bengkel, kursus, bicara eksekutif, bicara

perdana dan wacana intelektual. Untuk itu, JPA telah

membelanjakan sebanyak RM105.2 juta untuk membiayai

penjawat awam mengikuti program-program latihan dalam

perkhidmatan untuk melahirkan pegawai awam yang

berdaya saing dan kompetensi yang tinggi bagi

menjayakan agenda pembangunan negara.

In-Service Training

In an effort to ensure that the nation is equipped with

thinking and talented human capital, the Fourth Thrust of the

PSD Strategic Plan emphasises the main role of this

Department in developing a competitive human capital. In

making this vision a reality, various knowledge

management programmes were conducted throughout

2009 through training, seminars, workshops, courses,

executive talks, premier talks and intellectual discourses.

The PSD spent RM105.2 million in 2009 for the sponsorship

of public servants who underwent these in-service training

programmes. Such a huge expenditure by the PSD is to

develop public servants who are highly competitive and

competent in making the nation‟s development agenda a

success.

Dasar latihan perkhidmatan awam mensyaratkan semua penjawat awam menghadiri sekurang-kurangnya tujuh hari berkursus

The public service training policy requires all public servant to attend at least seven-days training

62


Program Latihan Khas Pada 2009

Special Training Programmes in 2009

Program / Kursus

Programme / Course

Jumlah Pelajar / Pegawai

Total Students / Officials

Program Latihan Pengurusan Tertinggi (JUSA)

Training Programme for Top Management16

Program Latihan Sangkutan Pegawai-Pegawai Kanan Kerajaan di Syarikat Swasta

Training Attachment for Senior Government Officers in Private Companies15

Program Khas Pegawai Hal-Ehwal Islam (JAKIM)

Special Programme for Islamic Affairs Officers (JAKIM)20

Program Pembangunan Kepimpinan Kumpulan Pengurusan Pertengahan (gred 48-54)

Leadership Development Programme for Middle Management (grades 48-54)47

Kursus Bahasa Inggeris

English Language Course96

Program Pembangunan Kemahiran Tenaga Pengajar Institut Latihan Kemahiran (ILK)

Skills Development Programme for Trainers at Training Skills Institute2032

Program Latihan Tenaga Pengajar, Institut Latihan Awam (ILA)

Training Instructors Programme, Public Training Institute578

Program Latihan Pembangunan - Central Official Training Institute (COTI)

Executive Development Programme - Central Official Training Institute (COTI)60

Program Pengajian Guru Bahasa Jepun

Japanese Language Programme for Japanese Language Teachers31

Program Perkongsian Ekonomi

Economic Partnership Programme154

Program Latihan Belia Muda

Training Programme for Young Leaders59

Kursus-Kursus Anjuran Japan International Cooperation Agency (JICA)

Courses Organised by the Japan International Cooperation Agency (JICA)182

Program Pertukaran Belia Malaysia – Korea

Malaysia – Korea Youth Exchange Programme30

• Program Latihan Khas 2009

Antara program yang dijalankan di bawah Latihan

Dalam Perkhidmatan ialah Program Latihan Khas di

mana JPA menaja penjawat awam untuk mengikuti

pelbagai program latihan peringkat

sijil, diploma, ijazah pertama, sarjana dan ijazah

kedoktoran. Sepanjang tahun 2009, seramai 3,320

penjawat awam pelbagai gred telah mengikuti

program ini.

• 2009 Special Training Programme

Among the programmes being organised under the in-

service training is the Special Training Programme

whereby the PSD sponsors public servants to undergo

various training programmes including

certificate, diploma, first degree, masters and

doctorate. In 2009, 3,320 public servants from various

grades attended this training programme.

63


• Kursus Jangka Pendek

Bertepatan dengan aspirasi Kerajaan untuk melahirkan

penjawat awam yang berfikir, berbakat dan memiliki

kompetensi yang tinggi bagi melaksanakan tugas

masing-masing, sepanjang tahun 2009, JPA melalui

INTAN yang merupakan sayap utamanya bagi latihan

telah melaksanakan kursus-kursus jangka pendek

dengan memberi fokus kepada enam bidang utama

iaitu kepimpinan dan pembangunan sahsiah, kewangan

dan ekonomi, dasar awam dan pengurusan

projek, pembangunan organisasi dan sumber

manusia, pembangunan dan

pentadbiran, bandar, daerah, kerajaan tempatan dan

alam sekitar serta pengurusan ICT. Secara

keseluruhannya, sebanyak 983 kursus telah

dilaksanakan dengan melibatkan penyertaan seramai

30,441 orang peserta. Selain dari kaedah konvensional

iaitu mengendalikan latihan secara bersemuka, JPA

juga menawarkan latihan secara atas talian yang

dikenali sebagai e-Pembelajaran Sektor Awam (EPSA).

• Short-Term Courses

In line with the Government aspirations to create a

talented, thinking and highly competent public

servants,throughout 2009, the PSD, through INTAN, which

is the main wing for its training, conducted short courses

focusing on the six main areas. These were leadership

and personality development, finance and

economics, public policy and project

management, organisational development and human

resource, development and administration, town, district

and local government and environment and also ICT

management. Overall, 983 courses were implemented

involving 30,441 participants. Besides the conventional

method, that is handling the training face-to-face, the

PSD also offers online training known as the Public Sector

e-learning (EPSA).

Program

Programmes

Bil. Kursus

No. of Courses

Kecemerlangan Kepimpinan

Leadership Excellence31

Kepimpinan Integrasi

Integrational Leadership19

Pembangunan Profesional

Professional Development6

Kepakaran Perundingan

Negotiation Skills5

Pengurusan Strategik

Strategic Management6

Pengajian Dasar Awam

Public Policy Studies5

Pengurusan Alam Sekitar

Environmental Management9

Pengurusan Ekonomi Perniagaan

Business Economics Management9

Pengurusan Asas Tani

Basic Agriculture Management6

Pengurusan Projek

Project Management5

Pengurusan Spatial Pembandaran

Urban Spatial Management11

Kewangan Eksekutif

Executive Finance48

64


Program

Programmes

Bil. Kursus

No. of Courses

Latihan Pengurusan ICT

ICT Training Management20

Pembangunan Kepakaran ICT

ICT Skills Development30

Penyelidikan dan Kajian Kes

Case Studies and Research5

Konsultasi dan Pembangunan Latihan

Training Development and Consultancy14

Bahasa

Language39

Pengajian Lanjutan dan Kuantitatif

Quantitative and Advanced Studies9

Pengurusan Majlis

Event Management1

E-Pembelajaran Sektor Awam

Public Sector e-Learning54

Pejabat Pendaftar

Registrar‟s Office21

Kampus Wilayah INTAN

INTAN Regional Campuses630

Kursus Jangka Pendek 2009

2009 Short Courses

• Kursus Baru Tahun 2009

Bagi memastikan kursus-kursus anjuran JPA diberi nafas

baru dan disesuaikan dengan kehendak stakeholders dan

mengikut keperluan pelanggan dari pelbagai jabatan

dan agensi kerajaan, JPA telah memperkenalkan

sebanyak lima kursus baru pada tahun 2009.

• New Courses for Year 2009

To ensure that the courses organised by the PSD is given

a new lift, tailored to the stakeholders‟ needs and fulfil

the customer‟s requirements from various government

departments and agencies, the PSD introduced five new

courses in 2009.

Kursus

Courses

Bilangan Kursus

No of Courses

Kursus Pengurusan Ekonomi Negara

National Economic Management Course1

Kursus IT Governance

IT Governance Course2

Pengurusan Pusat Data – Pengoperasian

Operationalization – Data Centre Management1

Kursus Pengurusan Risiko Perbandaran

City Hazard Management Course1

Kursus Perkhidmatan Perbandaran

City Services Course2

Kursus Baru Tahun 2009

New Courses for Year 2009

65


• Latihan di Bawah Program Kerjasama Teknikal

Malaysia

Selain memberi peluang latihan kepada penjawat awam

dari Malaysia, JPA juga menjalankan tanggungjawab

sosialnya dalam menyediakan peluang latihan kepada

peserta-peserta dari negara-negara membangun yang

lain. Bagi tahun 2009, sebanyak lapan kursus di bawah

Program Kerjasama Teknikal Malaysia (MTCP) telah

dilaksanakan melibatkan penyertaan seramai 161

peserta daripada 51 buah negara. Senarai kursus MTCP

yang telah dijalankan adalah seperti berikut:

• Training Under the Malaysian Technical Cooperation

Programme

Besides providing training opportunity for public

servants from Malaysia, the PSD also discharges its

social responsibility through offering training

opportunities to participants from developing countries.

In 2009, eight courses under the Malaysian Technical

Cooperation Programme were conducted involving 161

participants from 51 countries. The list of MTCP courses

which were conducted is as follows:

Kursus

Courses

Tarikh

Dates

Kepimpinan dan Pengurusan Organisasi

Leadership and Organisational Management

2 - 24 AprilPengurusan Teknologi Maklumat dalam Perkhidmatan Awam

Information Technology Management in the Public Sector

Penyampaian Perkhidmatan Berkualiti dalam Perkhidmatan Awam

Quality Services Delivery in the Public Sector

Perancangan dan Pengurusan Projek

Project Planning and Management

Bengkel Kajian Kes ASEAN

ASEAN Case Study Workshop

9 - 31 Julai

/July

Pengurusan Teknologi Maklumat dalam Perkhidmatan Awam

Information Technology Management in the Public Sector

Perancangan dan Pengurusan Ekonomi

Economic Planning and Management

Perancangan dan Pengurusan Persekitaran Bersepadu

Integrated Environmental Planning and Management

Latihan di bawah Program Kerjasama Teknikal Malaysia pada 2009

Training Under the Malaysian Technical Cooperation Programme in 2009

Majlis Perasmian Program MTCP Disempurnakan oleh Y.B. Dato‟ Seri Mohamed Nazri bin Tan Sri Abdul Aziz,

Menteri di Jabatan Perdana Menteri

Y.B. Dato‟ Seri Mohamed Nazri bin Tan Sri Abdul Aziz, Minister at the Prime Minister‟s Department

Officiated at the Opening of the MTCP Programme

66


Dasar Latihan Perkhidmatan Awam

Bagi membantu pengurus-pengurus sumber manusia di

peringkat kementerian dan jabatan, JPA telah

mengeluarkan empat dasar baru pada tahun 2009

sebagai penambahbaikan kepada dasar sedia ada bagi

meningkatkan kompetensi penjawat awam melalui

Pekeliling dan Garis Panduan seperti berikut:

i. Pelan Komprehensif Perkhidmatan Gunasama – Garis

Panduan bagi Perancangan Program-program

Pembangunan Kerjaya dan Latihan Anggota

Gunasama;

ii. Surat Pekeliling Perkhidmatan Bilangan 7 Tahun 2009

– Kemudahan Cuti Kursus Sambilan (CKS) Kepada

Pegawai Yang Mengikuti Pengajian Secara Sambilan

Di Institusi Pengajian Tinggi (IPT) Dalam Negara;

iii. Garis Panduan Kemudahan Cuti Belajar Kepada

Pegawai Awam Yang Mengikuti Kursus Jangka

Sederhana dan Kursus Jangka Panjang Secara

Sepenuh Masa;

iv. Kemudahan Program Mengikuti Pasangan; dan

v. Kuasa melulus Cuti Belajar telah diturunkan kepada

Kementerian Pengajian Tinggi serta Kementerian

Sains, Teknologi dan Inovasi bagi meningkatkan

keupayaan pengurusan dan pelaksanaan dasar

latihan sumber manusia di Kementerian terbabit.

Public Service Training Policy

In order to assist human resource managers at ministries

and departments, the PSD executed four new policies in

2009 as improvements to the current policies to enhance

public servants‟ competencies via Service Circulars and

Guidelines as below:

i. Common-User Comprehensive Plan – Guidelines for

the Planning of Career Development Programme and

Common-User Training;

ii. Service Circular Letter No. 7 of 2009 - Availability of

Part-Time Study Leave For Officers Undertaking Part-

Time Studies in local institutions of higher learning;

iii. Guidelines on Study Leave Benefits for Public

Servants Undertaking Long-Term and Medium-Term

Courses;

iv. Spouse Programme; and

v. The authority to approve study leave was delegated

to the Ministry of Higher Education and Ministry of

Science, Technology and Innovation to improve the

management and implementation of human resource

training policy within these ministries.

Perancangan Dasar Program Pembangunan Kerjaya Perkhidmatan Gunasama Dibincang dan Diperhalusi oleh JPA

The PSD Discussed and Refined the Common-User Career Development Programme

67


Mengurus PRESTASI, PENGIKTIRAFAN dan GANJARAN

Managing PERFORMANCE, RECOGNITION and REWARDS

69 Saraan Menyeluruh dan Prihatin

A Comprehensive and Caring

Remuneration System

71 Peluang Peningkatan Kemajuan

Kerjaya

Opportunities for Career Development

77 Perkhidmatan Psikologi Unggul

Excellent Psychological Services

82 Pasca Perkhidmatan Yang Empati

An Empathetic Post-Service Care

Pengurusan prestasi, pengiktirafan dan ganjaran dalam pengurusan

sumber manusia adalah bagi memotivasikan penjawat awam agar

mampu menghasilkan prestasi yang cemerlang dan menepati

keperluan pelanggan dan stakeholders. Pengiktirafan dan ganjaran

disediakan dalam pakej yang pelbagai kepada penjawat awam

dan dipanjangkan juga kepada mereka yang telah bersara

sebagai penghargaan terhadap sumbangan terdahulu sepanjang

berada dalam perkhidmatan awam.

The management of performance, recognition and rewards in human

resource management is to motivate public servants to deliver an

excellent service, besides meeting the customers‟ and stakeholders‟

needs. Recognition and reward packages are prepared for public

servants. These packages are also extended to those who have

retired from the service as a token of appreciation for their past

contribution to the service.

Y. Bhg. Tan Sri Mohd. Sidek Haji Hassan, Ketua Setiausaha Negara Malaysia merasmikan Seminar Psikologi Perkhidmatan Awam Kali Ke-15

pada 18 Mei 2009

Y.Bhg. Tan Sri Mohd. Sidek Haji Hassan, the Chief Secretary to the Government officiated at the Opening Ceremony of the 15 th Public Service

Psychology Seminar on 18th May 2009

68


Saraan Menyeluruh dan Prihatin

Tahun 2009 menyaksikan JPA melaksanakan pelbagai

kajian bagi menambahbaik pakej saraan penjawat awam.

Hasilnya, sebanyak 12 insentif dan imbuhan baru telah

diluluskan untuk manfaat keseluruhan penjawat awam dan

skim perkhidmatan tertentu serta penambahbaikan

kemudahan-kemudahan sedia ada.

• Bayaran Insentif Pentadbiran Hospital

Bayaran Insentif Pentadbiran Hospital (BIPH) dibayar

kepada Pegawai Perubatan yang mempunyai kelulusan

lepasan ijazah dalam bidang Pentadbiran Hospital dan

menjalankan tugas dalam bidang tersebut. Kadar BIPH

yang diberi adalah berbeza mengikut gred. Kadar

baru bagi BIPH dilaksanakan melalui Pekeliling

Perkhidmatan Bilangan 19 Tahun 2009 berkuat kuasa

mulai 1 Ogos 2009 adalah seperti berikut:

Gred

Grade

Baru Bayaran Insentif Pentadbiran Hospital

New Incentive Payment for Hospital Administration

(RM Sebulan/Monthly)

Kadar Semasa

Current Rate

Kadar Baru

New Rate

Utama/ Khas C dan ke atas

Premier/Superscale C and above1,680 2,480

UD53 & UD54 1,540 2,240

UD51 & UD52 1,280 2,000

UD47 & UD48 1,190 1,760

UD43 & UD44 980 1,520

UD41 910 1,280

Kadar Baru Bayaran Insentif Pentadbiran Hospital

The New Rates for Incentive Payment for Hospital Administration

A Comprehensive and Caring Remuneration System

In 2009 the PSD implemented various studies in order to

improvise the remuneration package for public servants. As

a result, 12 incentives and new compensations were

approved for the benefit of all public servants. New

schemes of service as well as improvement to the current

benefits were also approved.

• Incentive Payment for Hospital Administration

Incentive Payment for Hospital Administration (IPHA) is

given to Medical Officers who have a Master Degree

or Post-Graduate Diploma in Hospital Administration

and perform their task in the field. The rates of IPHA

vary according to grades. The new rates of IPHA were

approved by the Government on 1st August 2009 and

implemented via Service Circular No. 19 of 2009 as

given below:

• Bayaran Insentif Pegawai Kesihatan Awam

Bayaran Insentif Pegawai Kesihatan Awam (BIPKA)

merupakan bayaran kepada Pegawai

Perubatan/Pegawai Pergigian/Pensyarah Perubatan

Pensyarah Pergigian yang bertugas di dalam bidang

Kesihatan Awam serta diwartakan sebagai Pegawai

Kesihatan Awam. Kadar BIPKA yang diberi adalah

berbeza mengikut gred. Kadar baru bagi BIPKA yang

telah diluluskan oleh Kerajaan telah dilaksanakan

melalui Pekeliling Perkhidmatan Bilangan 20 Tahun

2009 berkuatkuasa mulai 1 Ogos 2009 adalah seperti

berikut:

• Incentive Payment for Public Health Officers

Incentive Payment for Public Health Officers (IPPH) is

given to Medical Officers/Dental Officers/Medical

Lecturers and Dental Lecturers who are working in the

field of Public Health and have been gazetted as Public

Health Officers. The rates of IPPH vary according to

grades. The new rates of IPPH were approved by the

Government with effect from 1st August 2009 and

implemented via Service Circular No. 20 of 2009

shown below:

69


Kod/Gred

Code/Grade

(U, UD, DU, DUG)

Bayaran Insentif Pegawai Kesihatan Awam

Incentive Payment for Public Health Officers

RM Sebulan / Monthly

Kadar Semasa

Current Rate

Kadar Baru

New Rate

Utama/ Khas C dan ke atas

Premier/Superscale C and above1,920 2,480

53 & 54 1,760 2,240

51 & 52 1,440 2,000

47 & 48 1,360 1,760

45 1,200 1,600

43 & 44 1,120 1,520

41 1,040 1,280

Kadar Baru Bayaran Insentif Pegawai Kesihatan Awam

New Rates for Incentive Payment for Public Health Officers

• Bantuan Khas Kewangan Tahun 2009

Semasa membentangkan Bajet 2009, Y.A.B. Perdana

Menteri telah mengumumkan pemberian Bantuan Khas

Kewangan bagi menghargai peningkatan produktiviti

dan sumbangan penjawat awam dalam mencapai

matlamat pembangunan negara. Kadar yang diluluskan

adalah sebanyak RM500 bagi pegawai yang telah

berkhidmat sepenuhnya pada tahun 2009. Keputusan

ini telah dikuatkuasakan oleh JPA melalui Pekeliling

Perkhidmatan Bilangan 17 dan 24 Tahun 2009.

• Special Financial Assistance 2009

During the presentation of 2009 Budget, the Hon. Prime

Minister announced that the Government had agreed to

grant a Special Financial Assistance in recognition of the

productivity increase and contributions made by the

public servants towards nation-building. The rate

approved was RM500 for those officers who completed

a year of service in 2009. This decision was

implemented via Service Circulars No. 17 and 24 of

2009.

Bantuan Khas Kewangan Tahun 2009 diberikan kepada semua penjawat awam, pesara dan penerima pencen

2009 Special Financial Assistance was paid to all public servants, pensioners and pension recipients

70


Peluang Peningkatan Kemajuan Kerjaya

• Penggubalan Skim Perkhidmatan Pegawai

Penyediaan Makanan dan Penambahbaikan Skim

Perkhidmatan Tukang Masak

Bagi memantapkan perkhidmatan sajian makanan yang

meliputi penggubalan skim perkhidmatan baru iaitu

skim perkhidmatan Pegawai Penyediaan Makanan

gred C41, C44, C48, C52, C54. Dasar baru ini

bertujuan untuk meningkatkan peluang kemajuan

kerjaya pegawai di skim perkhidmatan Penolong

Pegawai Penyediaan Makanan gred C27, C32, C38

yang diberikan Kenaikan Pangkat Secara Lantikan

(KPSL) diperuntukkan ke skim perkhidmatan Pegawai

Penyediaan Makanan gred C41 dengan memenuhi

syarat lantikan yang ditetapkan. Keputusan ini telah

dilaksanakan melalui Pekeliling Perkhidmatan Bilangan

8 Tahun 2009 yang berkuat kuasa mulai 2 Julai 2009.

Opportunities for Career Development:

• New Scheme of Service for Food Preparation Officers

and Improvement of the Scheme of Service for Cooks

To establish a good food preparation service, a new

Food Preparation Officer scheme of service was

established consisting of grades C41, C44, C48, C52,

C54. This new policy is also aimed at improving the

career development of Assistant Food Preparation

Officers at grades C27, C32, C38 who are provided

the opportunity for promotion to Food Preparation

Officers grade C41 by fulfilling the required conditions

for the latter appointment. This decision was

implemented through Service Circular No. 8 of 2009

with effect from 2nd July 2009.

• Formulation of Marine Assistant Service Scheme

This new policy was approved to improve the career

development opportunities of the officers who execute

the function relating to the marine transportation by

combining five existing schemes of service, namely,

Marine Inspectorate, Serang, Marine Engine Assistant/

Marine Engineman, Sailor/Helmsman and Light House

Keepers grades A17, A22 and A26. There are 676

officers involved in this transfer of appointment process

and the additional financial implication is estimated at

approximately RM839,900 per year. This decision was

implemented via Service Circular No. 5 of 2009 with

effect from 2nd July 2009.

• Penggubalan Skim Perkhidmatan Pembantu Laut

Dasar baru ini diluluskan bagi meningkatkan peluang

kemajuan kerjaya dalam bidang pengangkutan laut

dengan menggabungkan lima skim perkhidmatan sedia

ada iaitu Merinyu Laut, Serang, Pembantu Juruenjin

Laut/Juruenjin Laut, Kelasi/Jurumudi dan Penjaga Rumah

Api menjadi satu skim perkhidmatan yang baru iaitu

Pembantu Laut gred A17, A22 dan A26 melibatkan

seramai 676 orang pegawai dengan implikasi

kewangan tambahan adalah sebanyak RM839,900

setahun. Keputusan ini telah dilaksanakan melalui

Pekeliling Perkhidmatan Bilangan 5 Tahun 2009 yang

berkuat kuasa mulai 2 Julai 2009.

Dasar baru ini menyediakan peluang kenaikan pangkat secara KPSL

This new policy will enhance career development through appointment by promotion

71


• Pindaan Kadar Elaun Kanak-kanak bagi Pegawai

Yang Berkhidmat di Luar Negeri

JPA telah meluluskan semakan kadar Elaun Kanak-

kanak, bagi membantu menampung kos sara hidup dan

meringankan beban pegawai yang berkhidmat di luar

negari yang mempunyai anak melebihi tiga orang.

Dasar baru ini merupakan pindaan kadar elaun bagi

anak keempat daripada RM75 kepada RM110

manakala kadar bagi anak kelima dinaikkan daripada

RM50 kepada RM75.

• Pemanjangan Kenaikan Kadar Elaun Kerja di Luar

Waktu Bekerja Biasa Kepada Pegawai Perubatan dan

Pergigian yang Bertugas di Hospital Angkatan Tentera

Malaysia

JPA juga telah meluluskan pemanjangan kadar dan

syarat Elaun Kerja di Luar Waktu Bekerja Biasa

(EKLWBB) yang digunapakai oleh Pegawai Perubatan

Kementerian Kesihatan Malaysia kepada Pegawai

Perubatan Angkatan Tentera Malaysia (ATM) di Hospital

Angkatan Tentera berkuat kuasa mulai 1 September

2009 mengikut kadar seperti berikut:

• Revision of the Rates on Children‟s Allowance for

Officers Serving Abroad

The PSD has revised the rate for Children‟s Allowance

given to officers with three or more children serving

abroad in order to help them to cope with the high cost

of living overseas. The rate for the fourth child is raised

from RM75 to RM110 while the rate for the fifth child is

raised from RM50 to RM75.

• Extension of Increment of On-Call Allowance to

Medical Officers and Dental Officers at Malaysian

Armed Forces Hospital

The PSD had agreed to extend the revised rates and

the conditions for On-Call Allowance that were

implemented for Medical Officers at the Ministry of

Health to Medical Officers at the Malaysian Armed

Forces (MAF) Hospital effective from 1st September

2009 based on the following rates:

Deskripsi Tugas

Job Description

Kadar (RM/ Semalam )

Rate (RM/Per Night)

Pakar / Pegawai Perubatan:

Medical Officers / Specialists :

Panggilan Aktif : Bertugas di luar waktu bekerja biasa melebihi 15 jam secara berterusan pada:

Active Call : Working out of normal office hours continuously for more than 15 hours on:

a) Hari bekerja penuh

Full working day

RM150

b) Hari cuti mingguan & hari cuti am

Weekends & public holidays

RM170

Panggilan Pasif : Bersedia di rumah dan dipanggil bertugas melebihi 4 jam pada:

Passive Call : Standby at home and on duty for more than 4 hours on:


Full working day

RM90



RM100

Panggilan Pasif : Bersedia di rumah dan dipanggil bertugas kurang daripada 4 jam atau tidak

dipanggil bertugas pada:

Passive Call : Standby at home and either on duty for less than 4 hours or off duty on:


Full working day

RM50



RM55

Kadar Baru Elaun Kerja Luar Waktu Bekerja Biasa

New Rates for On-Call Allowance

72


• Penambahbaikan Kemudahan Cuti Bersalin Pegawai

Perkhidmatan Awam

Kemudahan Cuti Bersalin juga telah menjalani proses

penambahbaikan seperti mana yang telah dilaksanakan

melalui Surat Pekeliling Perkhidmatan Bilangan 5 Tahun

2009 iaitu penjawat awam yang berkenaan boleh

mengambil Cuti Bersalin pada bila-bila masa dalam

tempoh 14 hari dari tarikh jangkaan bersalin. Tempoh

tersebut termasuk dalam tempoh 60 hari yang

diperuntukkan kepada pegawai.

• Improvement to Maternity Leave Benefits for Public

Service Officers

The Maternity Leave Benefits also underwent revision

through the implementation via Service Circular Letter

No. 5 of 2009 whereby the related public servants are

allowed to go on maternity leave 14 days before the

actual delivery date. The leave is inclusive of the 60

days maternity leave allocated to the officers.

• Pelantikan Syarikat bagi Kemudahan Perlindungan

Insurans Kesihatan Kepada Pegawai Perkhidmatan

Awam yang Berada di Luar Negara Atas Urusan

Persendirian

Bagi menjaga kebajikan dan memberi pelindungan

insurans kepada penjawat awam yang berada di luar

Negara atas urusan peribadi, JPA telah melantik

Syarikat Uni Asia General Insurance Berhad sebagai

syarikat penanggung insurans. Kontrak ini adalah bagi

tempoh tiga tahun bermula pada 24 Julai 2009

sehingga 23 Julai 2012. Pelantikan tersebut telah

diumumkan melalui Surat Pekeliling Perkhidmatan

Bilangan 10 Tahun 2009.

• Appointment of a Travel Insurance Company to

Provide Travel Insurance to Public Service Officers

Travelling Overseas on Personal Matters

In order to safeguard the welfare and to provide

insurance coverage to public servants who travel

overseas for personal matters, the PSD has appointed

Uni Asia General Insurance Berhad as the insurance

provider. The contract is for three years effective from

24th July 2009 to 23th July 2012. The appointment was

announced through Service Circular Letter No. 10 of

2009.

Kebajikan penjawat awam wanita juga diambil perhatian berat oleh JPA

The welfare of lady officers is given special attention by the PSD

• Pelaksanaan Penambahbaikan Jadual Gaji Matriks

bagi Skim Perkhidmatan Pegawai Bomba

Selaras dengan perubahan skop, fungsi dan beban tugas

Pegawai Bomba di gred KB22 dan KB24, JPA telah

menambah baik Jadual Gaji Matriks bagi skim

perkhidmatan Pegawai Bomba gred KB22 dan KB24

berkuat kuasa mulai 1 Julai 2009.

• Improvement to the Matrix Salary Schedule for Fire

Brigade Officer Scheme Of Service

In line with the improvement in the scope, functions and

responsibilities of the Fire Brigade Officers grades

KB22 and KB24, the PSD revised the Matrix Salary

Schedule for the Fire Brigade Officer grade KB22 and

KB24 effective from 1st July 2009.

73


• Semakan Elaun Luar Penghulu

Bagi mengiktiraf dan memperkukuhkan peranan Penghulu

sebagai institusi yang bertanggungjawab dalam

memantau dan menyelesaikan pelbagai isu

kemasyarakatan serta memastikan kesejahteraan

rakyat, maka Kerajaan telah melaksanakan

penambahbaikan skim perkhidmatan Penghulu melalui

Pekeliling Perkhidmatan Bilangan 15 Tahun 2009.

Selaras dengan itu, Kerajaan menaikkan kadar Elaun

Luar Penghulu melalui Surat Pekeliling Perkhidmatan

Bilangan 11 Tahun 2009 berkuat kuasa mulai 2 Julai

2009 seperti berikut:

• Outstation Allowance for Penghulu

In order to recognise and strengthen the task of

Penghulu as an institution that is responsible for

monitoring and resolving societal issues and ensuring the

people's well-being, the Government agreed to

improve and implement the Penghulu scheme of service

through Service Circular No. 15 of 2009.

Accordingly, the Government increased the Outstation

Allowance for Penghulu through Service Circular Letter

No. 11 of 2009 with effect from 2nd July 2009 as

follows:

Gred

Grade

(NP)

Kadar Sebulan

Monthly Rate

(RM)

36 dan ke atas

36 and above300

32 250

27 200

Kadar Baru Elaun Luar Penghulu

New Rates for Penghulus‟s Outstation Allowance

• Pembayaran Imbuhan Tetap Perumahan Kepada

Penjawat Awam yang Disediakan Kemudahan

Perumahan yang Tidak Dianggap Sebagai Rumah

Kerajaan di Kawasan Pedalaman

Peraturan semasa menetapkan bahawa penjawat awam

yang disediakan kemudahan perumahan Kerajaan tidak

dibayar Imbuhan Tetap Perumahan (ITP). Walau

bagaimanapun, JPA telah menambah baik dasar ini dan

melalui Surat Pekeliling Perkhidmatan Bilangan 6 Tahun

2009, menetapkan supaya penjawat awam yang

disediakan kemudahan perumahan di kawasan

pedalaman adalah juga layak dibayar ITP, sekiranya

rumah yang diduduki tersebut tidak dianggap sebagai

Rumah Kerajaan oleh Bahagian Pengurusan

Hartanah, Jabatan Perdana Menteri.

• Housing Allowance Payment to Civil Servants Who

Have Been Provided with Sub-Standard Housing in

Rural Areas

The current procedure states that public servants who

have been provided with Government housing are not

entitled to receive a housing allowance. However, the

PSD revised this policy via Service Circular Letter No. 6

of 2009, to provide housing allowance to public

servants who were provided with sub-standard houses

in the rural areas, if the house is not considered as

Government quarters as defined by the Property and

Land Management Division in the Prime Minister‟s

Department.

• Semakan Kadar Bantuan Mempelajari Bahasa Kepada

Pegawai yang Berkhidmat di Luar Negeri

Bagi memenuhi hasrat Kerajaan untuk melahirkan

pegawai-pegawai yang berkemahiran dalam bahasa

asing untuk tujuan diplomatik dan perdagangan, JPA

telah menyemak Bantuan Mempelajari Bahasa kepada

pegawai yang berkhidmat di luar negeri dan meluluskan

pembiayaan sepenuhnya pembelajaran bahasa asing

berbanding pembiayaan sebanyak 75 peratus yuran

berkaitan sebelum ini. Pemberian ini dikuatkuasakan

mulai 1 Jun 2009.

• New Rates for Learning Language for Officers Serving

Abroad

In fulfilling the Government's aspiration to equip officers

with foreign language skills for the purpose of

diplomatic and trade negotiations, the PSD revised the

rates of Learning Language Subsidy for officers serving

abroad. The Government will bear fully the fees

incurred compared to 75 percent of the fees previously.

The new rates were implemented on 1st June 2009.

74


• Kadar Sajian Tunai bagi Perkhidmatan Angkatan

Tentera Malaysia dan Perkhidmatan

Penguatkuasaan Maritim

JPA telah meluluskan kenaikan kadar Sajian Tunai

(Elaun Rangsum) bagi Perkhidmatan Angkatan

Tentera Malaysia (ATM) dan Perkhidmatan

Penguatkuasaan Maritim, Agensi Penguatkuasaan

Maritim Malaysia (APMM) berkuat kuasa mulai 1

Februari 2009 mengikut kadar seperti berikut:

• New Rates for Ration Allowances in the Malaysian

Armed Forces and the Malaysian Maritime

Enforcement Agency

The PSD approved the increased rates of Ration

Allowance for the Malaysian Armed Forces (MAF) and

the Malaysian Maritime Enforcement Agency (MMEA)

effective from 1st February 2009 as follows:

Kadar Sajian Tunai (Elaun Rangsum) bagi Perkhidmatan ATM dan APMM

New Rates for Ration Allowance in the MAF and MMEA

Kategori Sajian Tunai

Ration Category

Kadar Semasa/ Current Rates

(RM Sehari/ Per Day)

Kadar Baru / New Rates

(RM Sehari / Per Day)

Semenanjung

PeninsularSabah/Sarawak

Semenanjung

PeninsularSabah/Sarawak

Rangsum Segar

Fresh Ration4.50 4.90 8.10 8.80

Rangsum Tambahan „G‟

Additional G Ration0.60 0.60 0.80 0.80

Rangsum Operasi Khas

Special Operations Ration6.90 7.60 15.10 16.60

Rangsum Stesen Terumbu

Reef Station Ration- 7.00 - 12.60

• Bayaran Insentif Pencegahan Rasuah

Bersesuaian dengan usaha untuk meningkatkan

kebajikan pegawai-pegawai yang terlibat dengan

iltizam Kerajaan memerangi jenayah rasuah, JPA

telah menambah baik kadar dan nama Bayaran

Insentif Badan Pencegah Rasuah kepada Bayaran

Insentif Pencegahan Rasuah selaras dengan

penubuhan Suruhanjaya Pencegahan Rasuah

Malaysia (SPRM). Kadar baru Bayaran Insentif

Pencegahan Rasuah adalah seperti berikut:

Gred/Jawatan

Grade/ Position

Kadar Sebulan

Monthly Rate

(RM)

Ketua Pesuruhjaya/Chief Commissioner 800

54 dan ke atas (kecuali Ketua Pesuruhjaya)/54 and above (except Chief Commissioner) 750

48 hingga 52/48 to 52 700

41 hingga 44/41 to 44 650

32 hingga 38/32 to 38 600

29 550

Kadar Baru Bayaran Insentif Pencegahan Rasuah

New Rates for Anti-Corruption Incentive Payment

• Anti-Corruption Incentive Payment

In line with the efforts to increase the welfare of the

officers involved in fighting corruption, the PSD

revised the rates and changed the name of the Anti-

Corruption Agency Incentive Payment to Anti-

Corruption Incentive Payment. This is in accordance

with the establishment of the Malaysia Anti-Corruption

Commission (MACC). The new rates of the Anti-

Corruption Incentive Payment is stated in the table

below:

75


• Pembayaran Bantuan Sara Hidup bagi Pelatih-

Pelatih Kursus Asas Kepolisan di Pusat-Pusat

Latihan Polis

JPA juga telah meluluskan pembayaran Bantuan

Sara Hidup (BSH) bagi pelatih-pelatih Kursus Asas

Kepolisan atas kadar 50 peratus daripada kadar

sebenar mengikut lokasi pusat latihan bagi menjaga

kebajikan mereka yang terlibat. Bayaran ini dibuat

berkuatkuasa mulai 1 Januari 2009.

• Cost Of Living Assistance for Police Trainees During

the Police Basic Course at Police Training Centres

To safeguard their welfare, the PSD approved the

Cost Of Living Assistance (COLA) to police trainees

during their Police Basic Course at Police Training

Centres at a rate of 50 percent of the actual rate

based on the location of the training centre. This

payment is effective from 1st January 2009.

• Pelepasan Waktu Bekerja Kepada Pegawai

Perkhidmatan Awam yang Menderma Darah

JPA telah mengeluarkan arahan kepada Ketua

Jabatan untuk mempertimbangkan pemberian

pelepasan waktu bekerja dalam jangka masa yang

munasabah kepada penjawat awam yang terlibat

dalam aktiviti menderma darah. Pelepasan waktu

bekerja ini diberi sejajar dengan usaha Kerajaan

memupuk kesedaran di kalangan masyarakat untuk

menderma darah.

• Time-Off for Civil Servants Who Donate Blood

The PSD agreed that the heads of department can allow

time-off for a reasonable period for public servants to

donate blood. This time-off approval is being given by

the Government in its efforts to promote awareness of

the importance of blood donation and to encourage

blood donation by members of the society.

Penjawat awam digalakkan terlibat dalam aktiviti menderma darah

Government servants are encouraged to donate blood

Kebajikan pelatih kursus asas kepolisan akan lebih terjaga melalui BSH

The welfare of police trainees will be better with the COLA payment

76


Perkhidmatan Psikologi Unggul

Selain pakej saraan dan pasca perkhidmatan yang

dinamik dan empati, JPA juga menyediakan perkhidmatan

kepakaran psikologi dan kaunseling bagi mendorong

prestasi unggul penjawat awam. Program dijalankan

sepanjang tahun 2009 di bawah perkhidmatan psikologi

adalah seperti berikut:

• Penggubalan Dasar Perkhidmatan Psikologi

Budaya kerja pencapaian diutamakan diamalkan

melalui tindakan bersepadu antara pemikiran, emosi

dan tingkah laku yang diperlihatkan melalui prinsip

PERDANA iaitu Pantas dan Positif, Empati, Relevan,

Daya Saing, Amanah, Adil dan Integriti, Nilai Tambah

dan Kelainan, Arif dan Berilmu. Bagi mencapai hasrat

ini, JPA telah mengeluarkan Surat Pekeliling

Perkhidmatan Bilangan 12 Tahun 2009 mengenai

Pelaksanaan Aplikasi Psikologi: Budaya Kerja

Pencapaian Diutamakan.

• Modul Program Kendiri Unggul

Program ini merupakan usaha JPA untuk

mempertingkatkan kecemerlangan penjawat awam

terutama pegawai berprestasi rendah dan bermasalah.

Bagi tahun 2009, sasaran utama adalah penjawat dari

Kumpulan Sokongan dari Polis Diraja Malaysia

(PDRM). Susulan kepada program ini, Modul Program

Kendiri Unggul untuk Kumpulan Sokongan PDRM telah

dikeluarkan.

Excellent Psychology Services

Besides the remuneration package and post-service care

which are dynamic and empathetic, the PSD also offers

specialised psychological services and counselling to drive

excellent performance among public servants. Programmes

that were organised throughout 2009 under the psychology

services are:

• The Execution of Psychology Service Policy

The work culture under the concept of Performance Now

can be practised through the integrated actions of

thinking, emotion and action that can be seen through

the principle of PERDANA, that is, Quick and

Positive, Empathy, Relevance, Competitiveness, Trust,

Fairness and Integrity, Value Add and Being

Different, Smart and Intelligent. To achieve this

vision, the PSD came up with guidelines through the

Service Circular Letter No. 12 of 2009 regarding The

Implementation of the Performance-Now Work Culture.

• Excellent Self-Development Module

This programme is among the PSD‟s effort in increasing

the excellence of public servants, especially, the poorly

performing officers and those who are problematic. For

2009, the main target group was the officers from the

Support Group of the Royal Malaysian Police Force

(RMPF). Following this programme, the Excellent Self-

Development Programme Module for the Support

Group of the RMPF was published.

• Panduan Penggunaan e-Psikologi dan Kod Etika

Ujian Psikologi

Sebagai usaha untuk menggalakkan penggunaan ujian

psikologi secara online (e-Psikologi) oleh pengurus-

pengurus sumber manusia di peringkat

kementerian/agensi, JPA telah mengeluarkan Garis

Panduan Penggunaan e-Psikologi dan Kod Etika Ujian

Psikologi. Keperluan untuk menggunapakai aplikasi e-

Psikologi secara optimum dalam pembangunan modal

insan juga ditekankan oleh Y. Bhg. Tan Sri Mohd. Sidek

Haji Hassan, Ketua Setiausaha Negara Malaysia

sewaktu merasmikan Seminar Psikologi Perkhidmatan

Awam Kali Ke-15 anjuran JPA pada 19 Mei 2009.

Garis panduan ini dapat membantu pengurus-pengurus

sumber manusia menjalankan tugas mereka dengan

lebih jelas dan berkesan.

• Guidelines for the Usage of the e-Psychology and

Psychological Testing Ethics Code

As an effort to encourage the usage of online

psychological testing (e-Psychology) by human resource

managers at the ministries and agencies, the PSD

initiated The Guidelines for the Usage of e-Psychology

and Ethics Code for Psychological Testing. The need to

use the e-Psychology application optimally in human

capital development was reiterated by Y.Bhg. Tan Sri

Mohd. Sidek Haji Hassan, the Chief Secretary to the

Government when he officiated at the Opening

Ceremony of the 15th PSD Public Service Psychology

Seminar on 19th May 2009. The execution of these

guidelines can help human resource managers to carry

out their duties clearly and effectively.

77


• Program Peningkatan Kemahiran Kaunseling

JPA terus melaksanakan aktiviti-aktiviti berbentuk

pembangunan sebagai usaha meningkatkan

pengetahuan dan kemahiran kaunseling di kalangan

penjawat awam. Sepanjang tahun 2009, sebanyak 52

Program Peningkatan Kemahiran Kaunseling (PPKK)

telah dijalankan di pelbagai Kementerian, Jabatan

Persekutuan, Kerajaan Negeri dan Badan-Badan

Berkanun.

Penganjuran Program Peningkatan Kemahiran Kaunseling dan Bilangan Peserta Terlibat bagi tahun 2009

Programme for the Enhancement of Counselling Skills and Participants Involved in 2009

• Programme for the Strengthening Counselling Skills

The PSD continues to implement activities of a

developmental nature as an effort to increase

knowledge and skills in counselling among public

servants. Throughout 2009, there were 52 Programmes

on Enhancing Counselling Skills implemented at various

Ministries, Federal Departments, State Government and

Statutory Bodies.

• Program Kerjasama Kemasyarakatan

JPA juga turut menjalinkan kerjasama kemasyarakatan

dengan menganjurkan Bengkel Jalinan Kasih Kelima di

Bahagian Teknologi Pendidikan, Negeri Sembilan dan

Program Bersama Keluarga Miskin dan Masyarakat

Setempat di Kampung Tanjung Agas, Pasir

Panjang, Negeri Sembilan pada 21 - 22 November

2009. Melalui program ini, JPA mendekati penduduk

setempat dan seterusnya membantu meningkatkan

pembangunan kendiri dan sosial masyarakat.

• Community Cooperation Programme

The PSD also forged community cooperation by

organising the Fifth Workshop on Bonding at the

Technology Education Division, Negeri Sembilan and

The Programme With Poor Families and Local People

at Kampung Tanjung Agas, Pasir Panjang, Negeri

Sembilan on 21st – 22nd November 2009. Through these

programme, the PSD gets closer to the local people to

help them increase their personal development and

community relations skills.

Asas

Basic

Pertengahan

Intermediate

Lanjutan

Advanced

Pasca Lanjutan

Post-Advanced

631

399

172

172

0 100 200 300 400 500 600 700

JPA mendekati warga emas, ibu tunggal dan pelajar melalui Bengkel Jalinan Kasih

The PSD approaches old folks, single parents and students through Bonding Workshops

78


• Program Pembangunan Berprestasi Tinggi

Dalam usaha melahirkan penjawat awam yang

berprestasi tinggi, JPA turut melaksanakan program-

program pembangunan berprestasi tinggi melibatkan

pembangunan insan, organisasi dan pengurusan

psikologi. Sepanjang tahun 2009, sebanyak 28

program telah dilaksanakan yang melibatkan

seramai 1,628 orang peserta.

Penganjuran Program dan Bilangan Peserta Terlibat bagi Tahun 2009

Programmes and the Number of Participants Involved in 2009

• High-Performance Development Programme

In an effort to create high-performing public

servants, the PSD also implemented high-performance

development programmes involving self-development

and organisation and psychological management.

Throughout 2009, 28 programmes were implemented

involving 1,628 participants.

Pembangunan Insan

Personnel Development

Pembangunan Organisasi

Organisational Development

Pengurusan Psikologi

Psychological Management

• Sistem Pengurusan Audit Nilai dalam Perkhidmatan

Awam

Selaku agensi pusat pengurusan sumber manusia

perkhidmatan awam, JPA bertanggungjawab sebagai

urus setia kepada Jawatankuasa Pembentukan Sistem

Pengurusan Audit Nilai dalam Perkhidmatan Awam.

Sehubungan itu, JPA bertindak selaku perunding dalam

memberikan khidmat nasihat dan pakar rujuk dalam

pelaksanaan sistem ini. Bagi memastikan pengurusan

audit nilai dihayati di semua peringkat, JPA giat

memberi penerangan dan latihan berhubung

pelaksanaan sistem ini kepada pelbagai agensi

Kerajaan. Sepanjang tahun 2009, sebanyak 15 bengkel

dan enam taklimat yang melibatkan seramai 688

peserta telah dilaksanakan.

• Values Auditing Management System in the Public

Service

As a central agency for human resource

management, the PSD is the secretariat to the

Committee for the Development of the Values Auditing

Management System in the Public Service. Hence, the

PSD acts as a consultant in giving advice and becoming

the referral centre in the implementation of this system.

To ensure the values auditing management is

appreciated at all levels, the PSD actively explains and

provides training regarding this implementation to all

the Government agencies. Throughout 2009, 15

workshops and six talks involving 688 participants were

implemented.

1,277

117

102

0 500 1000 1500

• Program Perundingan Pementoran dan Kaunseling

JPA juga telah melaksanakan sebanyak 30 siri

perundingan pementoran kepada 937 peserta di agensi

sektor awam. Kaedah pementoran amat berkesan

terutama dalam pelaksanaan pelan penggantian selain

menjadi medan tunjuk ajar antara penjawat awam.

• Counselling and Mentoring Consultation Programme

The PSD also implemented 30 mentoring and

consultations to 937 participants in public agencies.

Mentoring is very effective in the implementation of

succession planning and, invariably, is a teaching method

among public officers.

79


Di samping itu, sebanyak 263 sesi perkhidmatan

kaunseling telah diberikan dalam tahun 2009 bagi

memastikan masalah penjawat awam dikendalikan

secara pencegahan dan pemulihan. Pelanggan JPA

dalam program ini penjawat awam dan ahli keluarga

terdekat serta pelajar–pelajar tajaan JPA. Perkhidmatan

adalah secara bersemuka melalui telefon dan juga e-

mel. Butiran terperinci seperti berikut :

Bilangan Sesi Kaunseling Tahun 2009

The Number of Counselling Sessions in 2009

• Program Ujian Psikologi

JPA juga turut mengendalikan Ujian Psikologi ke atas

calon/pegawai yang terlibat dalam urusan

pengambilan, kenaikan pangkat dan penempatan. Ujian

Psikologi juga disyaratkan ke atas pegawai-pegawai

bagi tujuan diagnosis keperluan kaunseling atau

perkembangan kendiri. Sepanjang tahun 2009, seramai

15,305 orang klien telah mengambil ujian Psikologi.

Besides that, 263 counselling services were given in 2009

to ensure the public servants problems are handled

through prevention and rehabilitation. The PSD‟s clients in

this programme comprise member of the public service

and their family members as well as the PSD‟s sponsored

students. Services are in the form of face-to-face

interactions, telephone and e-mail communication. Details

of these services are as follows:

• Psychological Testing Programme

The PSD also administers Psychological Tests on

candidates or officers who are involved in matters

regarding intake, promotion and posting. Psychological

testing is also a requirement for officers for the purpose

of diagnosis of counselling needs and personal

development. Throughout 2009, 15,305 clients took the

psychological tests.

Bilangan Klien Mengambil Ujian Psikologi Tahun 2009

The Number of Clients Taking Psychology Tests in 2009

87

74

69

22

11

0 20 40 60 80 100

Emel

E-mails

Individu

Individuals

Kelompok

Groups

Telefon

Telephone

Pelajar Tajaan

Sponsored Students

10,380

3,619

1,306

0 2,000 4,000 6,000 8,000 10,000 12,000

Ujian Minat

Interest Test

Ujian Personaliti

Personality Test

Lain-lain Ujian

Others Test

80


• Program Penyelidikan dan Penilaian Perkhidmatan

Psikologi dan Kaunseling

Bagi meningkatkan kecekapan JPA dalam menggubal

dasar-dasar baru pengurusan psikologi dan

kaunseling, program penyelidikan dan penilaian

sentiasa dijalankan. Sepanjang 2009, sebanyak lapan

kajian berkaitan pengurusan psikologi dan kaunseling

telah dilaksanakan:

• Kesihatan Mental di Kalangan Penjawat Awam

• Norma Nilai di Kalangan Penjawat Awam

• Keberkesanan Program Jalinan Kasih

• Pengamalan Prinsip Ketepatan (Principle Of

Precision) di Kalangan Penjawat Awam

• Impak Pekeliling Perkhidmatan Bilangan 18 Tahun

2005

• Pengamalan Budaya Kerja Kerja Kelas Pertama

Dalam Perkhidmatan Awam

• Hubungan Kecerdasan Spiritual dan Persekitaran

Kerja Dengan Komitmen Pegawai Terhadap

Organisasi

• Diagnosis Organisasi Perkhidmatan Awam

• Research and Psychology and Counselling Service

Evaluation Programme

To increase the efficiency of the PSD in executing new

policies in psychology and counselling

management, research programmes and evaluation are

continuously carried out. Throughout 2009, eight studies

regarding psychology and counselling management

were implemented as follows:

• Mental Health Among Public Servants

• Values and Norms Among Public Servants

• The Effectiveness of Love Bonding Programme

• The Practice of the Principle of Precision Among

Public Servants

• Impact of the Service Circular No. 18 of 2005

• The Practice of A First-Class Working Culture in the

Public Service

• The Relationship Between Spiritual Intelligence and

Working Environment with the Officer‟s Commitment

Towards Organisation

• Public Service Organisational Diagnosis

Seminar Psikologi Ke-15 bertemakan “Psikometri: Satu transformasi dalam penilaian personel“

15th Psychology Seminar with the theme “Psychometric: A transformation in the personnel evaluation”

81


Pasca Perkhidmatan yang Empati

Selain menjaga penjawat yang masih dan sedang

menyumbang secara aktif kepada perkhidmatan

awam, JPA juga prihatin terhadap kebajikan mereka yang

telah meninggalkan perkhidmatan dan memasuki alam

persaraan. Sebagai majikan yang empati terhadap

penerima pencen, sepanjang tahun 2009 sebanyak lapan

dasar baru dan/atau penambahbaikan dasar sedia ada

telah diluluskan oleh JPA.

• Pemansuhan Syarat Pemastautinan

JPA telah meluluskan dasar baru berkaitan Pemansuhan

Syarat Pemastautinan melibatkan pesara dan penerima

pencen Kerajaan yang bermastautin di luar negara.

Berikutan dengan pemansuhan syarat

ini, pesara/penerima pencen yang menetap di luar

negara adalah layak untuk menerima pencen berserta

penyelarasan pencen. Dasar baru ini dikuatkuasakan

secara kebelakang iaitu mulai 1 Januari 2008.

• Pemansuhan Penyusutan Pencen Terbitan kepada 70

Peratus

Kebajikan ahli keluarga gemulah juga diberi perhatian

oleh JPA. Sehubungan itu, JPA memutuskan untuk

membatalkan dasar sedia ada berkaitan penyusutan

70 peratus selepas 12 ½ tahun dari tarikh persaraan

atau kematian dalam perkhidmatan anggota sektor

awam. Ini bermakna pencen terbitan ini akan dibayar

100 peratus kepada ahli keluarga gemulah tanpa

sebarang penyusutan. Dasar baru ini berkuatkuasa

mulai 1 Januari 2009.

• Penghitungan Pencen Sehingga Maksimum 360 Bulan

Tempoh Perkhidmatan Berkuatkuasa

Bagi membolehkan penjawat awam menikmati

kehidupan yang lebih selesa semasa tempoh

persaraan, Kerajaan bersetuju untuk menghitung pencen

mengikut formula baru berasaskan tempoh

perkhidmatan sehingga maksimum 360 bulan atau 30

tahun bagi semua pesara dan penerima pencen.

Formula baru ini merupakan tambahan lima tahun

berbanding tempoh perkhidmatan sehingga maksimum

25 tahun yang diambilkira di bawah dasar sedia ada.

Dasar baru ini berkuatkuasa mulai 1 Januari 2009.

An Empathetic Post-Service

Besides taking care of public servants who are still

contributing actively to the public service, the PSD also

cares about the welfare of those who have retired. As an

employer who empathizes with pension

recipients, throughout 2009 there were eight new policies

and/or revisions to current policies that were approved by

the PSD.

• Abolishment of the Condition of Residency

The PSD abolished the condition of residency for

pensioners and pension recipients living abroad.

Following this abolishment, pensioners/pension

recipients who live abroad are eligible to receive

pension and pension adjustments. This new policy was

backdated to 1st January 2008.

• Abolishment of the Reduction of Derivative Pension

to 70 Percent

The welfare of the family of the deceased is also given

attention by the PSD. Hence, the PSD abolished the

current policy of reducing the pension to 70 percent

after 12 ½ years of retirement or death of a public

servant while in the service. This means that the

derivative pension will be paid 100 percent to the

family of the deceased without any reduction. This

policy is effective from 1st January 2009.

• Calculation of the Pension Based on the Maximum of

360 Months of Effective Service

In order for the civil servant to enjoy a comfortable life

during their retirement, the Government has agreed to

calculate the pension according to the new formula

based on years of service up to 360 months or 30

years for all pensioners and pension recipients. This new

formula is an addition of five years of the previous

reckonable years of service up to a maximum of 25

years. This new policy is effective starting 1st January

2009.

82


• Pembayaran Ex-Gratia kepada Ibu/Bapa Penjawat

Awam yang Meninggal Dunia Dalam Perkhidmatan

Pemberian ex-gratia kepada ibu/bapa penjawat

awam yang meninggal dunia dalam perkhidmatan turut

telah dipersetujui oleh Kerajaan. Ini adalah sebagai

satu penghargaan Kerajaan kepada pegawai-

pegawai perkhidmatan awam tersebut.

• Peningkatan Kadar Maksimum Cuti Rehat yang Boleh

Dikumpul bagi Pemberian Wang Tunai Gantian Cuti

Rehat

JPA juga telah menambahbaik dasar sedia ada

berkaitan bilangan hari maksimum yang boleh

dikumpulkan bagi tujuan pemberian wang tunai

sebagai Gantian Cuti Rehat (GCR). Di bawah dasar

baru yang berkuatkuasa mulai 1 Januari 2009 ini, GCR

maksimum ditambah dari 120 hari kepada 150 hari.

• Pemberian Opsyen Semula kepada Pegawai yang

telah Memilih Skim Kumpulan Wang Simpanan

Pekerja

Mengambil kira keluhan dan rungutan ramai anggota

sektor awam yang pernah memilih skim Kumpulan

Wang Simpanan Pekerja (KWSP) yang kini telah

bertukar fikiran dan menganggap bahawa skim Pencen

adalah lebih lumayan, JPA telah mengambil tindakan

memberikan opsyen kepada anggota sektor awam

yang terlibat untuk kembali kepada Skim Pencen

melalui Pekeliling Perkhidmatan Bilangan 19 Tahun

2008 dan berkuatkuasa mulai 1 Februari 2009.

• Ex-Gratia Payment to the Mother/Father of an Officer

Who was Single and Died During Service

Payment of ex-gratia to the mother/father of a single-

status officer who died while in service was approved

by the Government. This depicts the Government‟s

appreciation towards public service officers.

• Increase in the Maximum Accumulated Annual Leave

and Special Leave for Cash Payment in Lieu of Leave

The PSD also has improved the current policy regarding

maximum annual leave and special leave that can be

accumulated for cash in lieu of leave (GCR). Under this

new policy, took effect on 1st January 2009, the

maximum GCR is increased from 120 days to 150

days.

• Second Option for Employees Who had Chosen the

Employee Provident Fund Scheme

Taking into consideration the disgruntle of public

servants who had previously chosen the Employee

Provident Fund scheme instead of the pension scheme

but have now changed their mind and perceive that the

pension scheme is the better option, the PSD gave

another option to these public servants involved to opt

for the Pension Scheme via Service Circular No. 19 of

2008. This new policy is effective starting 1st February

2009.

En. Shaharudin Sulaiman, pesara paling lama berkhidmat dalam perkhidmatan awam iaitu selama 41 tahun

Mr. Shaharudin Sulaiman, the most senior pensioner who had worked for 41 years in the public service

83


• Increase in the Lowest Pension to RM720 Per Month

As a caring Goverment towards pensioners, the PSD has

administered a study to increase the pension rate to

alleviate them from poverty. With regards to this, a

new policy was implemented to increase the lowest

pension rate to RM720 per month for those pensioners

with a reckonable service of at least 25 years. This

policy is effective starting 1st January 2009.

• Peningkatan Kadar Pencen Terendah Kepada RM720

Sebulan

Atas keprihatinan Kerajaan terhadap nasib pesara, JPA

menjalankan kajian bagi meningkatkan kadar pencen

agar mereka terkeluar dari aras kemiskinan. Berikutan

itu, dasar baru telah dikeluarkan bagi meningkatkan

kadar pencen terendah kepada RM720 sebulan dengan

syarat mempunyai tempoh perkhidmatan sekurang-

kurangnya 25 tahun yang boleh dimasuk kira. Dasar ini

berkuatkuasa mulai 1 Januari 2009.

• Bayaran Khas Kewangan Kepada Pesara Kerajaan

Bayaran Khas Kewangan sebanyak RM500 turut

dipanjangkan kepada pesara Kerajaan sebagai bukti

keperihatinan Kerajaan terhadap kebajikan mereka.

Pembayaran dibuat pada 15 Disember 2009.

Perbincangan dengan persatuan pesara diadakan dari semasa ke semasa

Discussions with pensioners‟ associations are organised periodically

• Special Financial Assistance 2009 To Pensioners

The Special Financial Assistance, which was payable to

the public servants, was also extended to pensioners and

pension recipients as a proof that the Government is

concerned with their wellbeing. The payment was made

on 15th December 2009.

84


Pesara juga dijemput ke JPA bagi membincangkan masalah bayaran pencen mereka

Pensioners are also invited to PSD to discussed about their pension payments

Membentuk BUDAYA KERJA Berprestasi Tinggi

Shaping a High-Performance WORK CULTURE

86 Penerapan Budaya Kerja

Berprestasi Tinggi

Inculcating a High-Performance Work Culture

86 Perhubungan Majikan-Pekerja

Employer-Employee Relation

88 Pengurusan Sistem Bermaklumat

Information System Management

Penerapan budaya kerja berprestasi tinggi adalah

sangat mustahak dan dilaksanakan melalui program-

program yang dapat meningkatkan tadbir urus yang

baik berasaskan nilai-nilai positif dan etika kerja

yang tinggi.

Inculcating a high-performance work culture is very

crucial and managed through various programmes to

sustain good governance in administration based on

high positive values and work ethics.

Sesi penilaian KPI dibuat melalui perundingan antara ketua agensi dan JPA

The KPI evaluation session is conducted through negotiation between head of agency and PSD officers

85


Antara fokus utama yang diberi perhatian oleh JPA adalah

melalui penerapan budaya kerja berprestasi tinggi bagi

memberikan perkhidmatan yang terbaik melalui penyediaan

persekitaran kerja yang kondusif. Fokus juga turut diberikan

kepada pengukuhan hubungan di antara majikan-pekerja

yang lebih harmoni.

One of the main focus areas of the PSD for inculcating a

high-performance work culture that can give the best service

is the development of a conducive working environment.

Focus is also given to strengthening the harmonious

relationship between employer-employees.

Penerapan Budaya Kerja Berprestasi Tinggi

• Pemberian „Bintang‟ Kepada Pegawai yang Memenuhi

Tujuh Hari Kursus

Dasar menghadiri latihan sebanyak minimum tujuh hari

berkursus oleh JPA yang telah dimulakan pada tahun

2006 telah menggalakkan warganya untuk menghadiri

lebih banyak kursus. Ini digiatkan lagi dengan pemberian

„Bintang‟ kepada pegawai yang telah melengkapkan

tujuh hari berkursus bagi tempoh setahun. Peratusan

pegawai yang berjaya mencapai tujuh hari berkursus

meningkat kepada 96 peratus pada tahun 2009

berbanding 80 peratus pada tahun 2008. Pemberian

„Bintang‟ ini adalah bagi menggantikan amalan

pemberian surat penghargaan bagi tujuan yang sama.

• Pelaksanaan Klinik Psikologi

Pada tahun 2009, pelaksanaan Klinik Psikologi telah

diadakan untuk memotivasikan pegawai baru yang

berkhidmat di JPA. Ia juga bertujuan meningkatkan

tahap keseronokan bekerja di JPA serta meningkatkan

potensi diri pegawai bagi melahirkan pegawai yang

cemerlang dan berprestasi tinggi. Sehingga 31 Disember

2009, seramai 18 orang pegawai baru JPA telah

berjaya menyertai Klinik Psikologi.

Inculcating a High-Performance Work Culture

• Star Award to Officers Who Fulfil Seven Days Course

The policy of undergoing a minimum number of seven

days of training set by the PSD - which was initiated in

the year of 2006 - has stimulated the PSD personnel to

undergo more training. This was further supported

through the Star Award System to officers who

attended courses or training for a minimum of seven days

in a year. The percentage of officers who successfully

achieved the seven days of training increased to 96

percent in 2009 compared to 80 percent in 2008. The

implementation of this system is to replace the use of

certificates of appreciation given to the PSD officers.

• Implementation of Psychology Clinics

In 2009, the implementation of psychology clinics was

carried out with the objective of motivating new officers

in the PSD. It was also executed with the intention of

increasing the level of enjoyment in the workplace.

Furthermore, it was also intended to expand the self-

potential of the officers in developing a high-

performance culture. Up to 31st December 2009, 18

new officers at the PSD had successfully attended the

psychology clinics.

Perhubungan Majikan-Pekerja

• Majlis Bersama Jabatan

Majlis Bersama Jabatan (MBJ) ialah sebuah medium

komunikasi dua hala, di mana pihak pekerja diberi

saluran untuk berkomunikasi dengan pihak pengurusan

dalam menyuarakan pendapat, pandangan serta

menyumbang idea-idea yang bernas demi kepentingan

dan kebaikan organisasi. Di antara faedah yang

dipeolehi daripada mesyuarat MBJ ialah mewujudkan

hubungan dan sikap positif antara pihak pengurusan dan

pihak pekerja.

Employer-Employee Relation

• Joint Departmental Council

Joint Departmental Council (JDC) is a two-way

communication medium, whereby employees are given

the chance to communicate with the top management in

order for them to express their opinions, perspectives as

well as to contribute constructive ideas for the food of

the organisation. Additionally, JDC meetings also foster a

positive relationship and attitude between the

management and employees.

86


• Mesyuarat MBJ - JPA

Pada tahun 2009, empat mesyuarat telah dilaksanakan

bagi tujuan membincangkan perkara-perkara berkaitan

dengan pentadbiran, perjawatan, kebajikan, skim

perkhidmatan, kewangan dan elaun.

• JDC – PSD Meeting

In 2009, four meetings were held to discuss matters

related to administration, personnel, welfare, service

scheme, finance and allowances.

MBJ merupakan forum untuk warga organisasi menyampaikan masalah kepada majikan

JDC is a forum for the staff to communicate their problems to the employer

• Pegawai Lantikan Sementara (PKS) tidak dibekalkan

tanda nama

• Masalah kehabisan makanan di kafeteria

• Parkir di hadapan blok C2

• Notis bayaran lebih masa bagi jagaan anak-anak di

Taska JPA

• Kekurangan cartridge printer

• Pemberhentian operasi penyaman udara

• Kebersihan taska dan tadika JPA

• Keperluan network storage di bahagian-bahagian

• Sesi perkongsian ilmu

• Tuntutan perjalanan bagi pegawai baru melapor diri

hanya boleh dibuat sekali semasa melapor diri di JPA

sahaja.

• Temporarily-appointed officer are not provided with

name tags

• Problem of food insufficiency in cafeteria

• Parking problems at block C2

• Over-time payment notice for child-care centre at the

PSD

• Lack of cartridge printers

• Switching off air conditioning

• Cleanliness at the PSD child-care centre

• Network storage requirements in the PSD divisions

• Knowledge-sharing sessions

• Travel claims for new officers who can only claim

after reporting for duty at the PSD

• Isu yang Diselesaikan pada tahun 2009

Isu-isu yang dibangkitkan oleh pihak pekerja meliputi

aspek kemudahan, kebajikan, kewangan, skim

perkhidmatan, perjawatan, pentadbiran dan

sebagainya. Antara isu-isu yang diselesaikan adalah

masalah kelewatan penerimaan pergerakan gaji dan

pemberian galakan atau kebenaran kepada pegawai

menyambung pengajian dalam bidang berkaitan

tugasan yang dilaksanakan. Isu-isu lain yang telah

ditangani adalah:

• Issues Solved in 2009

Issues proposed and prompted by employees covered

aspects such as facility, welfare, finance, service

scheme, personnel and administration. Among the issues

tackled were the delayed payment of salary progression

and encouragement or permission to officers to pursue

studies relevant to their work areas. Other issues solved

were:

87


Pengurusan Sistem Bermaklumat

Selain daripada menjalankan pelbagai projek dan

program yang memberi impak dalam pembentukan

budaya kerja berprestasi tinggi, terdapat juga beberapa

sistem-sistem pengurusan sumber manusia yang

menekankan aspek pengukuran bagi memantapkan

pengurusan sumber manusia di JPA. Sistem-sistem ini

ditambah baik dari semasa ke semasa bagi mendokong

budaya kerja berprestasi tinggi yang berpaksikan

pengukuran prestasi. Antara sistem yang dilaksanakan di

JPA adalah:

• Petunjuk Prestasi Utama

Penetapan Petunjuk Prestasi Utama (KPI) bagi

penjawat-penjawat di Jawatan Utama Sektor Awam

(JUSA) telah dilaksanakan sejak 2008 bertitik tolak

dari keputusan Jawatankuasa Khas Kabinet Mengenai

Perjawatan dan Gaji Pekerja-pekerja Sektor Awam.

Bagi tahun 2009, sebanyak 38 lawatan penilaian telah

dibuat ke atas penetapan KPI 2008 oleh penjawat di

Lapisan Utama gred JUSA. Ia turut disertai

pembangunan 36 KPI bagi penjawat-penjawat

tersebut. Selain daripada itu, penilaian 2008 serta

pembangunan KPI 2009 bagi penjawat di Lapisan

Kedua juga telah dijalankan. Penilaian 2008 serta

pembangunan KPI 2009 bagi 10 Pengarah Bahagian

di JPA turut diteruskan. Kit pelaksanaan KPI juga telah

diterbitkan sebagai satu panduan dalam melaksanakan

penilaian dan pembangunan KPI. Melalui KPI ini, sudah

pasti dapat mewujudkan budaya kecemerlangan

dalam penyampaian perkhidmatan awam dan

mewujudkan budaya berpretsasi tinggi.

Information System Management

Other than carrying out various projects and programmes

that impact on the development of a high-performance

work culture, there are also human resource management

systems that stress on measurement as a tool to strengthen

the human resource management in the PSD. These systems

are continuously improved to further promote a high-

performance work culture. Among the systems that are

implemented in the PSD are:

Sebahagian daripada ketua-ketua perkhidmatan dan ketua-ketua jabatan semasa taklimat mengenai KPI

A selection of heads of service and heads of department at a briefing on KPIs

88


• Key Performance Indicators

Key Performance Indicators (KPIs) for officers at the

Top Echelon of the Public Service have been

implemented since 2008. This implementation was

mandated by the Special Cabinet Committee on

Establishment and Salaries of Public Sector Employees.

The purpose of the implementation of KPIs for officers

at the first-tier of the Premier grade is to cultivate a

high performance work culture in the organisation. 38

evaluations were done on the 2008 KPIs of these job-

holders. This was followed by the further development

of KPIs for 36 of these job-holders. The development of

KPIs for officers in the second-tier was also done along

with the 2008 evaluation of the first-tier officers. KPIs

were also developed for division directors (third-tier) in

the PSD. As a guideline to implement the development

and evaluation of KPIs, a KPI implementation kit was

produced. KPIs should cultivate a culture of excellence

in public service delivery.

• Indeks Kompetensi

Indeks Kompetensi atau CI telah mula dilaksanakan di

JPA sejak tahun 2004 lagi. CI bagi tahun 2009 telah

disediakan dan dijadikan rujukan oleh pengurus sumber

manusia jabatan ini dalam menyesuaikan penempatan

pegawai dengan kompetensi diri masing-masing.

Apabila penempatan disesuaikan dengan kompetensi

pegawai, sudah pasti impak yang diharapkan iaitu

membudayakan kerja berprestasi tinggi akan

terlaksana.

• Pangkalan Repositori Ilmu Sumber Manusia Sektor

Awam

Pangkalan Repositori Ilmu Sumber Manusia Sektor

Awam (PRISMA-HRMIS) telah dibangunkan pada tahun

2004 bagi menjana idea melalui perkongsian ilmu.

Pada tahun 2009, pemantapan ke atasnya telah

dilakukan bagi memastikan impak penjanaan idea dan

ilmu pengurusan sumber manusia diterapkan dalam

budaya kerja di JPA. Manual Penyemak Kandungan

PRISMA-HRMIS telah diterbitkan bagi memudahkan

pentadbir-pentadbir sistem ini menyelenggara

kandungan di dalam PRISMA-HRMIS. Perbincangan

untuk meluaskan penggunaan PRISMA-HRMIS ke

agensi-agensi terpilih dalam sektor awam telah

dimulakan pada tahun 2009.

• Competency Index

Competency Index (CI) was introduced in the PSD in

2004 and the monitoring work has been done since

then. The CI for 2009 was prepared and became a

reference to the PSD human resource manager in

deciding emplacement of officers based on their

competencies. A high-performance work culture can be

achieved where there is a better match between an

employee‟s competencies and the job requirements.

• Public Sector Human Resource Knowledge Repository

The Public Sector Human Resource Knowledge

Repository (PRISMA-HRMIS) was developed in 2004 by

the PSD as a tool to generate ideas through knowledge

sharing. In 2009, the system was improved to ensure

that the generation of ideas and knowledge in human

resource management contributed to the development

of a high-performance work culture in the PSD. The

PRISMA-HRMIS Manual Content Check List was

developed to facilitate system administrators to

maintain its content. Several discussions to extend the

implementation of PRISMA-HRMIS to selected agencies

were initiated in 2009.

• Balanced Scorecard

The PSD has implemented performance management

based on the Balanced Scorecard (BSC) since 2005. The

system is reviewed regularly to ensure its relevance with

the core task of PSD. In 2009, the performance

indicators that are used in the system were revised and

BSC reports were produced quarterly. This report was

used by the top management as a basis for decision-

making to further enhance the PSD‟s performance. The

BSC User-Manual was also been published in 2009 to

help the user to extract performance status from the

BSC.

• Balanced Scorecard

Pengurusan prestasi berdasarkan Balanced Scorecard

(BSC) telah dilaksanakan di JPA sejak 2005 dan ianya

dikaji dari semasa ke semasa bagi memastikan ia

relevan dengan tugas teras di JPA. Sepanjang tahun

2009, indikator-indikator sedia ada telah disemak

bagi memantapkan lagi BSC JPA. Mulai tahun

2009, pelaporan BSC juga telah dilakukan dengan

lebih kerap iaitu sebanyak empat kali setahun. Laporan

berkala BSC digunakan oleh pengurusan atasan

sebagai asas dalam membuat keputusan untuk

meningkatkan lagi prestasi JPA. Manual Pengguna BSC

telah diterbitkan pada tahun lalu bagi memudahkan

pengguna mengekstrak status pencapaian dari sistem

BSC.

89


91 Forum Perkongsian Ilmu

Knowledge-Sharing Forums

94 Penerbitan

Publications

95 Jaringan Antarabangsa

International Networking

97 Lawatan Tempatan

Local Visitors

Jaringan ILMU

KNOWLEDGE Network

Konsep Jaringan Ilmu sentiasa diamalkan di JPA bagi memastikan amalan-

amalan terbaik dari seluruh dunia dan ilmu-ilmu baru dapat disebarkan untuk

manfaat seluruh warga JPA dan perkhidmatan awam. Perkongsian ilmu yang

diadakan di JPA adalah melalui perhubungan antarabangsa, majlis-majlis khas

seperti kolokium, bicara perdana, bicara eksekutif dan luncheon talk di mana

tokoh-tokoh terkemuka dari dalam dan luar negara dijemput untuk berkongsi

pengetahuan dan pengalaman masing-masing. Selain itu, JPA juga sentiasa

bersedia menyebarkan kepakarannya kepada negara-negara luar yang

berminat melalui program sangkutan dan lawatan delegasi asing.

JPA merupakan pusat rujukan dalam pengurusan sumber manusia di kalangan negara-negara asing

The PSD plays a role as a reference centre in human resource management among foreign countries

101 Lawatan Antarabangsa

International Visitors

The PSD constantly practises the concept of knowledge networking in ensuring

best practices throughout the world and new knowledge are continuously

disseminates for the benefit of its staff and the public service. The knowledge-

sharing programme in the PSD is conducted through international

networking, special programmes such as colloquiums, premier talks, executive

talks and luncheon talks, whereby prominent international and local figures are

invited to share their knowledge and experiences. The PSD is also ever-ready

to share its expertise with foreign countries through attachment and official

visit programmes.

90


Forum ILMU

KNOWLEDGE Forum

Seminar/ Kursus/ Bengkel

Seminar/ Course/ Workshop

Tarikh

Date

Seminar: Krisis Ekonomi 2008/2009 : “Pemendak, Kesan dan Tindak Balas” oleh Profesor Nabil N.El-Hage

dari Sekolah Perniagaan Harvard

Seminar: The Economic Crisis of 2008/2009: “Precipitator, Impact and Response” by Professor Nabil N. El-

Hage from Harvard Business School

17.02.09

Seminar: Pengemaskinian Teknologi: “Infrastuktur IT Secara Maya” – Pelaburan Tepat Untuk Ekonomi

yang Mencabar

Seminar: Technology Update “Virtualised IT Infrastructure” – The Right Investment For a Challenging Economy

12.03.09

Seminar: Kerajaan Masa Hadapan : Pembangunan Kapasiti Untuk Kerajaan Masa Hadapan oleh Profesor Jin

Park, Sekolah Polisi Awam dan Pengurusan, Institut Pembangunan Korea

Seminar: Government of the Future: “Capacity Building For The Government of the Future” by Professor Jin

Park, School of Public Policy and Management, Korean Development Institute

14.03.09

Seminar: Pengemaskinian Teknologi – Teknologi Menakjubkan Dalam Menepati Cabaran Hari Ini

Seminar Technology Update - Amazing Technology in Meeting Today‟s Challenges31.03.09

Seminar: Penyelidikan Untuk Pembangunan Negara

Seminar: Reseach for National Development27 - 28.04.09

Seminar: Kepimpinan Integrasi – Isu dan Cabaran dalam Perkhidmatan Awam

Seminar: Integrated Leadership – Issues and Challenges in the Public Service04 - 05.05.09

Forum Perkongsian Ilmu

Perkongsian ilmu merupakan satu elemen yang telah sekian

lama dititik beratkan di kalangan warga JPA. Forum

perkongsian ilmu sentiasa digalakkan oleh Pengurusan

Atasan JPA merangkumi penyertaan di seminar, persidangan

dan forum-forum tempatan dan antarabangsa. Penyertaan

para warga JPA bagi membentangkan kertas kerja amat

digalakkan bagi mendedahkan mereka kepada perkara-

perkara baru dalam pengurusan sumber manusia dan

berkongsi pengalaman dengan peserta lain. Sepanjang

tahun 2009, JPA telah menganjurkan pelbagai

persidangan, seminar dan forum sebagai wahana

perkongsian ilmu pengurusan sumber manusia.

• Persidangan, Seminar dan Forum

Antara penganjuran seminar, persidangan dan forum

antarabangsa dan tempatan yang dianjurkan oleh JPA

pada tahun 2009 adalah seperti di jadual di bawah.

Knowledge-Sharing Forums

The top management has always encouraged knowledge

sharing among the PSD officers through participation in

seminars, conferences and local and international forums.

They are also encouraged to present working papers at

local and international seminars, conferences and forums to

get exposure, gather current information on HR practices

and share knowledge with other participants. Throughout

2009, the PSD was organised a number of

conferences, seminars and forums for sharing knowledge in

human resource management.

• Conference, Seminar and Forums

Among the seminars, conferences and local and

international forums organised by the PSD in 2009 are

as follows.

91


Seminar/ Kursus/ Bengkel

Seminars/ Courses/ Workshops

Tarikh

Date

Seminar: Peningkatan Kecekapan Perkhidmatan Awam: Produktiviti dan Kualiti

Seminar: Efficiency Enhancement in the Public Service: Productivity and Quality05.05.09

Seminar Psikologi Perkhidmatan Awam Ke-15

15th Public Service Psychology Seminar18 – 19.05.09

Seminar: Pengemaskinian Teknologi- Strategi Pusat Data

Seminar: Technology Update - Data Centre Strategies 29.05.09

Bengkel: Penyelarasan Penilaian KPI Untuk Lapisan Pertama, Kedua dan Ketiga

Workshop: Coordination of KPI Development for the First, Second and Third-Tiers04 – 05.06.09

Persidangan ICT Kebangsaan - Menghubungkan Kerajaan Untuk 1Malaysia

National ICT Conference - Connected Government For 1Malaysia09 – 11.06.09

Bengkel: Pengajaran dan Kaedah Kes

Workshop : Teaching and The Case Method15 – 19.06.09

Bengkel: Hala Tuju Strategik Pengurusan Sumber Manusia Perkhidmatan Awam Malaysia

Workshop: Public Service HRM Strategic Direction25 & 26 Jun 2009

Persidangan Dwitahunan Pertubuhan Komanwel untuk Pentadbiran dan Pengurusan (CAPAM)

Commonwealth Association for Public Administration and Management (CAPAM) -Building Public Service

Leadership (Biennial CAPAM Conference)

22 – 26.06.09

Seminar Bersama Pemimpin Sektor Awam Malaysia-Singapura

Joint Seminar between the Public Sector Leadership of Malaysia and Singapore31.07 - 01.08.09

Persidangan Pegawai Psikologi - Pengurusan Bakat: Pencapaian Diutamakan

Conference of Psychology Officers - Talent Management: Performance Now18 – 19.08.09

Persidangan Perkhidmatan Awam Ke-14 : Mentransformasi Bangsa - Membina Masa Depan, Melabur

Dalam Kemakmuran

14th Civil Service Conference : Transforming The Nation - Constructing The Future, Investing In Prosperity

29.09 – 01.10.09

Seminar: Pengemaskinian Teknologi - Keselamatan Tanpa Wayar

Seminar : Technology Update - Wireless Security20.10.09

Bengkel Kumpulan Kerja Teknikal (TWG), Bidang Keberhasilan Utama Keempat (KRA Ke-4), Teras 5

RMKe-10

Technical Working Group Workshop on the 4th KRA, Thrust 5 of the 10th Malaysia Plan

16.11.09

Seminar : Pengemaskinian Teknologi - Keselamatan Maklumat

Seminar : Technology Update - Information Security24.11.09

Seminar : Pengemaskinian Teknologi - Mengguna, Mengawal Keselamatan dan Mengurus Applikasi

i-Kerajaan secara Berkesan

Seminar : Technology Update - Effectively Deploy, Secure and Manage i-Government Application

01.12.09

Penganjuran Seminar, Persidangan dan Forum Antarabangsa dan Tempatan Anjuran JPA pada Tahun 2009

Seminars, Conferences and International and Local Conferences Held by the PSD in 2009

92


Forum ILMU

KNOWLEDGE Forum

• Kolokium/Bicara Eksekutif/Luncheon Talk

Majlis jaringan ilmu ini melibatkan jemputan penceramah

terdiri daripada tokoh-tokoh terkemuka dari institusi

terkenal untuk berkongsi ilmu dan pengalaman dengan

penjawat awam di Malaysia. Perincian majlis adalah

seperti berikut:

• Executive Talks/Colloquia

These networking sessions witnessed the gathering of

well-known leaders from renowned institutions to share

their knowledge and experience with public officers. The

details of these talks and colloquiums are as follows:

Kolokium / Bicara Eksekutif/ Luncheon Talk

Colloquiums / Executive Talk / Luncheon Talk

Tarikh

Date

Syarahan Ekonomi: Y. Bhg. Tan Sri Dr. Sulaiman Mahbob, Ketua Pengarah, Unit Perancang Ekonomi

Economic Lecture: Y. Bhg. Tan Sri Dr. Sulaiman Mahbob, Director General, Economic Planning Unit20.02.2009

Bicara Eksekutif INTAN: Puan Jan Rose dan Puan Karen Livey, Business Bistro, Australia – Penstrukturan

Semula Pekerja

INTAN Executive Talk: Ms. Jan Rose and Ms. Karen Livey, Business Bistro, Australia - Employee

Restructuring

10.04.2009

Kolokium: “Krisis Kewangan Dunia 2008-2009- Apa Yang Terjadi, Siapa Yang Patut Dipersalahkan dan

Bagaimana Melindungi Wang Anda”

Colloquium: “The World Financial Crisis of 2008-2009- What Happened, Who is to Blame and How to

Protect Your Money”

23.04.2009

Luncheon Talk: Y. Bhg. Dato‟ Haji Wan Mahmood b. Pawan Teh - “Profil Pesara Kerajaan dan Unsur-

unsur yang Menyebabkan Penuaan”

Luncheon Talk: Y. Bhg. Dato‟ Haji Wan Mahmood b. Pawan Teh - “Profile of Government Retirees and

Aging Factors”

27.05.2009

Bicara Eksekutif INTAN: Dr. Micheal Schluter, Fellow Penyelidik, Institut Penyelidikan Dasar Makanan

Antarabangsa dan Perunding Ekonomi Bagi Bank Dunia, Afrika Timur – Transformasi Kerjaya dan

Kehidupan Melalui Perhubungan

INTAN Executive Talk: Dr. Micheal Schluter, Fellow Researcher, International Food Policy Research

Institute Economic Researcher for World Bank, East Africa - Transformation of Work and Life Through

Relationship

02.08.2009

Luncheon Talk: Y. Bhg. Datuk Sri Azman Ujang (Penasihat BERNAMA), “Dari Bawah ke Atas – Kerjaya

Saya Dalam Kewartawanan”

Luncheon Talk: Y. Bhg. Datuk Sri Azman Ujang (BERNAMA Advisor ), “From Bottom To Top - My Career in

Journalism”

19.08.2009

Bicara Perdana INTAN: YTM Tunku Panglima Besar Dato‟ Seri Tunku Puteri Intan Safinaz binti Kebawah

Duli Yang Maha Mulia Tuanku Sultan Haji Abdul Halim Mu‟adzam Shah - “Kebajikan dan Kesukarelaan:

Pandangan Seorang Puteri Kedah”

INTAN Premier Talk: YTM Tunku Panglima Besar Dato‟ Seri Tunku Puteri Intan Safinaz binti Kebawah Duli

Yang Maha Mulia Tuanku Sultan Haji Abdul Halim Mu‟adzam Shah - “Welfare and Voluntary Work: A

View of a Kedah Princess”

24.11.2009

Bicara Eksekutif INTAN: Mr. Vincent Marsi, Pengarah, HiLogic Sdn. Bhd. - “Mengapa Projek Gagal dan

8 Langkah Terbaik Untuk Meningkatkan Outcome”

INTAN Executive Talk: Mr. Vincent Marsi, Director, HiLogic Sdn. Bhd. - “Why Projects Fail and 8 Best

Practice Steps To Improve Project Outcomes”

08.12.2009

93


Penerbitan

JPA mengamalkan budaya perkongsian dan penyebaran

ilmu melalui penulisan dan penerbitan bahan-bahan

bacaan sebagai pemangkin percambahan fikiran di

kalangan penjawat awam. Pelbagai bahagian termasuk

INTAN, Bahagian Perancangan, Penyelidikan dan

Korporat, Bahagian Pengurusan Psikologi, Bahagian

Perkhidmatan, Bahagian Saraan dan Bahagian Pengurusan

Maklumat telah mengeluarkan penerbitan seperti berikut:

Publications

The PSD promotes the culture of knowledge-sharing and

dissemination for catalysing thinking in the public service

through writing and publishing reading materials. The

Planning, Research and Corporate Division, Psychology

Management Division, Service Division, Remuneration

Division, INTAN and Information Management Division

published books and periodic publications as follows:

Forum ILMU

KNOWLEDGE Forum

Membawa Perubahan - Ungkapan Bestari Y. A. Bhg. Tun Abdullah Badawi

Bertindak Sekarang - Kompilasi Ucapan Ketua Setiausaha Negara

Peneraju Warisan Gemilang

Taking Charge: Leadership in the Public Service (Prosiding PPA 2008)

Meneraju Organisasi, Memacu Modal Insan (Himpunan Kajian Kes)

Merealisasikan Wawasan Negara (Petikan Ucapan Y. A. Bhg. Tun Mahathir)

100 Commonly Used Knowledge Management Terminologies

1Malaysia: Kecemerlangan Melalui Kepelbagaian

Isu-isu Tadbir Urus Pengurusan Sumber Manusia Perkhidmatan Awam

Malaysia (Jilid I dan II)

Meniti Sejarah, Merintis Kejayaan - Menyusuri Jejak 75 Tahun JPA

Gerbang Interaktif JPA

Direktori Pekeliling Perkhidmatan

Himpunan Istilah Dalam Pengurusan Sumber Manusia

Himpunan Istilah Bahasa Pelaporan Rasmi

Himpunan Amalan Pengurusan Sumber Manusia 2009

Pengurusan Sumber Manusia Strategik: Senarai Semak Untuk Pengurus

Sumber Manusia

Garis Panduan Pelaksanaan KPI Keberkesanan Pengurusan Prestasi

Sektor Awam

Setitik Nila: Himpunan Contoh Kes-kes Tatatertib

Institusi KPPA „Kuasa Tak Ketara, Pengaruh Tak Di Heboh

Maklumat Skim Perkhidmatan

Penghuraian Kerja Skim Perkhidmatan

Pelan Pelaksanaan Search Committee 2009 – 2013

Pelan Strategik Teknologi Maklumat JPA 2009 – 2013

Kod Etika Ujian Psikologi Dalam Perkhidmatan Awam

Jurnal Pengurusan INTAN 2009

Jurnal Psikologi Perkhidmatan Awam Malaysia Bilangan 4

Book Review 2009

Public Sector ICT Management Review 2009

94


Kerjasama Bersama Agensi Antarabangsa

Cooperation with International Agencies

Network of Asia–Pacific

Schools and Institutes

Japan International

Cooperation Agency

Commonwealth Association

for Public Administration and

Management

ASEAN Conference on Civil

Service Matters

Civil Service

College, SingaporeInstitut Perkhidmatan

Awam, Brunei

Commonwealth Secretariat

(COMSEC)

Danish International

Development Agency

(DANIDA)

Colombo Plan, Sri Langka

Asian Productivity

Organisation (APO)

British Council

Antara agensi dan pertubuhan serantau dan antarabangsa

yang mempunyai jaringan kerjasama dengan JPA ialah

United Nations Development Programme (UNDP), Sekretariat

Komanwel, Sekretariat ASEAN, Economic and Social

Commission For Asia and the Pacific (ESCAP), British

Council, Bank Pembangunan Islam, Japanese International

Cooperation Agency (JICA), Bank Dunia dan Persidangan

ASEAN Mengenai Perkhidmatan Awam (ACCSM).

Among the regional and international agencies and

associations with which the PSD collaborates are the United

Nations Development Programme (UNDP), Commonwealth

Secretariat, ASEAN Secretariat, Economic and Social

Commission for Asia and the Pacific (ESCAP), British

Council, Islamic Development Bank, Japanese International

Corporation Agency (JICA), World Bank, and the ASEAN

Conference on Civil Service Matters (ACCSM).

Central Officials Training

Institute, Korea

Jaringan ANTARABANGSA

INTERNATIONAL Networking

International Development

Bank (IDB)

Third Country Training

Programme (TCTP)

95


http://www.ipa.gov.bn/

http://www.colombo-plan.org/cp/images/cp_hm/cp_home.asp

• Pengurusan Lawatan

JPA sering menerima kunjungan delegasi dari luar negara

dan agensi-agensi tempatan. Melalui program lawatan

sambil belajar oleh delegasi luar negara, amalan-amalan

terbaik pengurusan sumber manusia yang diterajui JPA

sering dijadikan penanda aras di samping menambah

jaringan dan mengeratkan lagi hubungan kerjasama. JPA

juga terus menjadi pusat rujukan dan berkongsi

pengalaman bagi amalan pengurusan sumber manusia di

kalangan agensi-agensi awam tempatan. Sebanyak 45

siri lawatan iaitu 29 delegasi antarabangsa dan 16 dari

pelbagai agensi dari dalam negara telah diterima

sepanjang tahun lalu.

• Management of Visits

The PSD receives regular visits from foreign and local

delegations. The main objective of these foreign

delegations is to learn about human resource

management best practices in Malaysia as well as to

enhance existing networking and cooperation. Most

delegations also take the opportunity to share their

experiences and best practices. The total number of visits

received last year was 45 of which 29 delegations were

from abroad and 16 visits from local agencies.

JPA sentiasa menerima delegasi luar negara untuk mempelajari amalan terbaik pengurusan sumber manusia perkhidmatan awam

The PSD constantly receives visits from foreign countries to learn about best practices in human resource management in the public

service

Lawatan dari agensi-agensi dalam negeri juga diterima sepanjang tahun 2009

A number of visits from local agencies were also received last year

96


Lawatan TEMPATAN

LOCAL Visitors

Institut Jantung Negara

National Heart Institute

03

Institut Latihan Kehakiman dan Perundangan

Judicial and Legal Training Institute

Universiti Sains Islam Malaysia dan

Universiti Teknologi MARA

Malaysia Science Islamic University and

MARA University Technology

Perbadanan Labuan

Labuan Corporation

10

Mac March

16

Mac March Mac March

19

April April

97


Kementerian Kewangan Malaysia

Ministry of Finance

April April

Dewan Bahasa dan Pustaka

Institute of Language and Literature

Kementerian Pembangunan Wanita, Keluarga dan

Masyarakat

Minstry of Women, Family and Community Development

Mei May

Mei May Julai July

Institut Latihan Kehakiman dan Perundangan

Judicial and Legal Training Institute

09

28

29

13

98


Lawatan TEMPATAN

LOCAL Visitors

Setiausaha Kerajaan Sarawak

Sarawak State Secretariat

04

Institut Penyelidikan dan Kemajuan Pertanian Malaysia

Malaysian Agricultural Research and Development

Institute (MARDI)

UMW, Toyota

UMW, Toyota

Julai July

18

Ogos August

16

Ogos August

Universiti Teknologi MARA Malaysia,

Cawangan Perak

MARA University Technology, Perak Branch

Julai July

16

99


Lawatan TEMPATAN

LOCAL Visitors

Badan Amal dan Kebajikan Tenaga Isteri-Isteri (BAKTI)

Wives‟ Charity and Welfare Board

Universiti Islam Antarabangsa Malaysia

International Islamic University Malaysia

09

Kementerian Penerangan, Komunikasi dan Kebudayaan

Ministry of Information, Communications and Culture

Okt Oct

07

Okt Oct

23

Dis Dec

Keretapi Tanah Melayu Berhad

Malaysian Railway Ltd.

21

Ogos August

100


Lawatan TEMPATAN

LOCAL Visitors

Lawatan ANTARABANGSA

INTERNATIONAL Visitors

Kementerian Pembangunan, Negara Brunei Darussalam

Ministry of Development, Brunei Darussalam

Feb Feb

Kementerian Pembangunan, Negara Brunei Darussalam

Ministry of Development, Brunei Darussalam

Penasihat Eksekutif Kanan kepada Pengurusan,

Carl Duisberg Centre, Colonge, Jerman

Senior Executive Advisor to the Management,

Carl Duisberg Centre Colonge, Germany

Mac March

Apr Apr

T.Y.T Pampha Bhusal, Menteri Pentadbiran Awam Nepal

H.E. Pampha Bhusal, Minister of Public

Administration, Nepal

Mac March

Brunei Darussalam Brunei Darussalam

Jerman Nepal

18

04

23 07

101


Unit Pelaksanaan eKerajaan,

Negara Brunei Darussalam

eGovernment Implementation Unit, Brunei Darussalam

Apr Apr

T.Y.T Dr. Mamphono Khaketla,

Menteri Pengajian, Lesotho

H.E. Dr. Mamphono Khaketla,

Minster of Education, Lesotho

Kementerian Pentadbiran Awam Nepal

Ministry of Public Service, Nepal

Apr Apr

Jun June

Biro Mencegah Rasuah,

Negara Brunei Darussalam

Corruption Prevention Bureau, Brunei Dasussalam

Jun June

Brunei Darussalam Lesotho

Nepal Brunei Darussalam

13

23

24

09

102




Ketua Program Pakar, Suruhanjaya Perkhidmatan

Awam, Republik Islam Afganistan

Head of Experts‟ Programme, Civil Service

Commission, Islamic Republic of Afghanistan

Julai July

Timbalan-Timbalan Menteri dan Pegawai-Pegawai

Kanan, Republik Islam Afghanistan

Deputy Ministers and Senior Officers,

Islamic Republic of Afghanistan

Timbalan-Timbalan Menteri dan Pegawai-Pegawai

Kanan Kerajaan Afghanistan

Deputy Ministers and Senior Officers,

Islamic Republic of Afghanistan

Ogos Aug

Ogos Aug

Pegawai-pegawai Kanan, Pengurusan Awam

Kerajaan Bangladesh

Senior Officers, Public Administration,

Government of Bangladesh

Ogos Aug

Afghanistan Afghanistan

Afghanistan Bangladesh

31

07

05

25

103




Pegawai-pegawai Kanan, Kerajaan Bangladesh

Senior Officers, Government of Bangladesh

Sep Sept

Presiden dan Ketua Pengarah Central Officials Training

Institute (COTI), Korea Selatan

President and Director-General,

Central Officials Training Institute, South Korea

Okt Oct

Program Pertukaran Belia, Malaysia - Korea

Malaysia – Korea Youth Exchange Programme

Okt Oct

Bangladesh Korea Selatan

Korea Selatan

09

01

09

Pegawai-pegawai Kanan, Bangladesh

Senior Officers, Government of Bangladesh

Okt Oct Bangladesh

20

104




Program Latihan Pengurusan, Singapura

Management Training Programme, Singapore

Kursus Pembangunan Kepimpinan Anjuran Bersama

INTAN, IPA Brunei dan Civil Service College Singapore

Leadership Development Programme Co-Organised by

INTAN, IPA Brunei and Civil Service College Singapore

Okt Oct

Dis Dec

Pegawai-pegawai Kanan,

Kerajaan Brunei Darussalam

Senior Officers, Government of

Brunei Darussalam

Nov Nov

Singapura Singapura dan Brunei

Brunei Darussalam

06

22

04

Program Sangkutan Pegawai-pegawai Persidangan

ASEAN Mengenai Urusan Perkhidmatan Awam

Attachment Programme of ASEAN Conference on

Civil Service Matters (ACCSM)

Dis Dec ASEAN

06-1

7

105




Lembaga Personnel Kebangsaan, Kerajaan Jepun

National Personnel Authority (NPA),

Government of Japan

Pegawai-pegawai Kanan, Kerajaan India

Senior Officers, Government of India

07

Dis Dec

Institut Organisasi Sains Negeri,

Kementerian Dalam Negeri, Vietnam

Institute of State Organisational Sciences,

Ministry of Home Affairs, Vietnam

Dis Dec

Jepun India

Vietnam

Dis Dec

10

08

T.Y.T Paul V. Galea Abdullah,

Konsul Kedutaan Negara Malta

H.E Paul V. Galea, Consulate,

Embassy of Malta

Dis DecMalta

16

106




Komunikasi KORPORAT

CORPORATE Communications

108 Pengurusan Perkhidmatan Pelanggan

Customer Relationship Management

112 Publisiti dan Komunikasi Korporat

Publicity and Corporate Communications

118 Pekeliling Perkhidmatan dan Surat Pekeliling

Perkhidmatan

Service Circulars and Service Circular Letters

121 Peristiwa Penting

Important Events

132 Statistik dan Trend

Statistics and Trends

Objektif utama komunikasi korporat adalah untuk

mengukuhkan imej JPA sebagai agensi yang

disegani dan berwibawa. Bagi mencapai objektif

ini, usaha-usaha meningkatkan jaringan

perhubungan dengan para pelanggan dan orang

ramai melalui hebahan dasar pengurusan sumber

manusia menggunakan semua saluran media massa

secara berkala sentiasa dititikberatkan.

The main objective of corporate communications is

to enhance the image of the PSD as a well-

respected agency. The main focus is on enhancing

networking efforts with clients and the public and to

disseminate information on public human resource

management policies and the PSD‟s programmes as

well as obtaining feedback on their

implementation.

107


• Pengurusan Perkhidmatan Pelanggan

Selaras dengan usaha Kerajaan untuk meningkatkan

kecekapan dan keberkesanan sistem penyampaian, semua

fungsi khidmat pelanggan JPA telah disatukan di bawah

struktur Unit Komunikasi Korporat (UKK). Penyusunan semula

mulai September 2006 telah melahirkan pegawai khidmat

pelanggan yang antara lainnya bertanggungjawab:

• Menguruskan panggilan telefon;

• Melayani pelanggan yang berurusan di kaunter

perkhidmatan;

• Menjawab pertanyaan umum;

• Mengurus maklumat pelanggan; dan

• Memberi khidmat nasihat.

• Customer Relationship Management

In line with the government‟s effort to improve the

efficiency and effectiveness of its service delivery, all the

functions of the PSD client services were centralised under

the Corporate Communications Unit. The merger, which

took place in September 2006, resulted in the

establishment of the posts of client-service officers

who, among others, are responsible for:

• Managing telephone calls;

• Handling counter services and clientele inquiries;

• Responding to general questions;

• Managing clientele information; and

• Providing advisory services.

Perkhidmatan pelanggan yang cepat dan mesra sentiasa menjadi amalan JPA

Prompt and friendly customer service is part of the PSD‟s culture

Komunikasi KORPORAT

CORPORATE Communications

Komunikasi Korporat JPA meliputi fungsi-fungsi

perhubungan awam dan media, perkhidmatan khidmat

pelanggan, publisiti, pengurusan aduan, audit komunikasi

serta komunikasi dalaman.

The PSD‟s corporate communications is an important

management function that covers aspects such as public and

media relations, customer relations, publicity and complaints

management, communication audit and internal

communications.

108


• Pengurusan Aduan

Sebanyak 17 aduan pelanggan yang tidak berpuas hati

dengan kualiti perkhidmatan JPA dan menepati definisi

Aduan Pelanggan yang ditetapkan dalam Manual Kualiti

MS ISO 9001:2008 telah direkodkan dalam Sistem

Maklumat Pengurusan Atasan JPA. 16 aduan atau (94

peratus) telah dapat diselesaikan dan diberi maklum

balas dalam masa 14 hari bekerja.

Berdasarkan siasatan, didapati hanya lapan (47 peratus)

aduan yang berasas dan berpunca daripada

proses/sistem kerja/petugas JPA. Isu dan punca aduan

terbanyak ialah yang berkaitan kualiti perkhidmatan

tidak memuaskan iaitu sebanyak 11 (65 peratus). Sumber

aduan adalah melalui Warkah Untuk PM, Biro Pengaduan

Awam, Portal Laman Interaktif JPA, akhbar, surat serta

program Hari Khas JPA Bersama Pelanggan.

JPA juga menerima 97 pertanyaan/rayuan/maklum balas

berkaitan urusan utama yang telah diurus dan diselesaikan

dalam tempoh 14 hari dari tarikh ianya diterima.

• Sistem Cadangan JPA

Sistem Cadangan JPA yang mengumpulkan idea-idea

warga JPA diteruskan pelaksanaannya pada tahun 2009.

Sebanyak 10 cadangan daripada tujuh pencadang di

kalangan warga JPA telah dibuat penilaian dan diambil

tindakan yang sewajarnya. Penghargaan JPA kepada

penyertaan ialah dalam bentuk Surat Penghargaan dari

Pasukan Petugas Produktiviti dan Kualiti dan insentif

RM2.00 untuk setiap satu cadangan yang dinilai sebagai

layak. Mulai tahun 2009, JPA telah membuka ruang

kepada warga untuk memberi cadangan dan idea

berdasarkan topik-topik yang dipaparkan di Portal JPA

melalui Sesi Jamming. Sebanyak lapan topik telah

dikemukakan dan menerima 361 cadangan sepanjang

tahun 2009.

Aduan JPA Pada Tahun 2009 (Mengikut Bulan)

0

12

2

1

0

2

Jan

Jan

Feb

Feb

Mac

MarchApr

Apr

Jun

June

Jul

July

Mei

May

Ogos

AugSep

Sept

Okt

Oct

Nov

Nov

Dis

Dec

2

4

6

• Complaints Management

In 2009, 17 client grouses that were classified as

complaints, as defined in the PSD MS ISO 9000:2008

Quality Manual, were registered in the central registry

system. Follow-up action to resolve these complaints was

taken within 14 working days.

Upon analysis, only eight (47 percent) complaints against

work processes/systems/PSD personnel were found to be

valid. The highest number of complaints i.e. 11 (65

percent) related to unsatisfactory quality of service.

Complaints were received through Public Complaints

Bureau of the Prime Minister‟s Department, the PSD

interactive portal, newspapers, letters and the PSD‟s A

Day With Clients Programme.

The PSD also received 97 additional

inquiries/appeals/feedback which were attended to

and resolved within 14 working-days of their receipt.

• PSD Suggestion System

The suggestion system was implemented as part of an

internal communications activity to collect and coordinate

staff suggestions to improve service quality as well as

enhance the image of the department. Seven employees

submitted 10 suggestions. The PSD showed its appreciation

to participants of this system in the form of an Appreciation

Letter from the Task Force on Productivity and Quality and

an incentive payment of RM2.00 for those suggestions that

were judged to be eligible to receive the payment. In

2009, the PSD also gave room to its staff to contribute

their ideas and suggestions based on selected topics

posted on the PSD‟s Portal through Jamming Sessions. Eight

topics were suggested and 361 suggestions were received

throughout 2009.

2009 Complaints Recorded by the PSD (Monthly)

1

2 2

1

3

109


• Smiley Box

Pelaksanaan sistem penilaian kaunter perkhidmatan yang

dikenali sebagai Smiley Box telah dilakukan semenjak

tahun 2008. Sistem penilaian kaunter yang selaras dengan

Pekeliling Kemajuan Pentadbiran Awam Bilangan 1 Tahun

2008 bagi mendapatkan maklum balas spontan

pelanggan mengenai kualiti perkhidmatan petugas semua

kaunter di JPA merupakan usaha meningkatkan sistem

penyampaian perkhidmatan.

Sehingga 31 Disember 2009, analisis Smiley Box

menunjukkan 98 peratus pelanggan amat berpuas hati

(Cemerlang dan Amat Baik) dengan perkhidmatan kaunter

yang diberikan oleh personel JPA.

Sesi Jamming JPA memaparkan topik-topik berkait dengan urusan teras JPA

The PSD Jamming Sessions solicited views on topics related to the PSD‟s core business

30,509 (72.1%)

11,026 (26.1%)

692 (1.6%)78 (0.2%)

Cemerlang

Excellent

Amat Baik

Very Good

Memuaskan

Satisfactory

Tidak Memuaskan

Not Satisfactory

10,000

20,000

30,000

40,000

Indikator

Indicator

Bilangan NumberJumlah: 42,305

Total : 42,305

Maklum Balas Smiley Box Tahun 2009

Smiley Box Responses in 2009

• Smiley Box

The service-counter evaluation system known as Smiley

Box has been implemented by the PSD since 2008. This

implementation is in accordance with the Development

Administration Circular No. 1 of 2008. As part of the

efforts of the PSD in enhancing its service delivery

system, the system seeks to obtain customers‟ spontaneous

response on the quality of counter services rendered by

the customer-service officers.

Until 31st December 2009, the Smiley Box analysis

showed that 98 percent of the customers were very

satisfied (Excellent and Very Good) with the counter

services rendered by the PSD personnel.

110


• Program JPA Bersama Pelanggan

Program Bersama Pelanggan di JPA dilaksanakan secara

maya. Sepanjang tahun 2009, sebanyak 19 program e-

Pelanggan telah diadakan. Program JPA Bersama

Pelanggan Secara Maya atau e-Pelanggan diadakan

sebulan sekali iaitu pada hari Jumaat terakhir setiap bulan.

Mulai bulan Mei 2009, sesi e-Pelanggan telah diadakan

dua kali sebulan iaitu pada setiap Selasa minggu kedua

dan Jumaat terakhir bulan berkenaan. Program ini

berkonsepkan kaunter perkhidmatan setempat secara

maya membolehkan pelanggan mendapat khidmat nasihat

dan menyelesaikan masalah dengan cepat dan telus.

Keseluruhannya, seramai 970 orang pelanggan

menggunakan kemudahan ini sepanjang tahun 2009

menerusi portal http://www.jpa.gov.my.

Penilaian mendapati 62.5 peratus daripada pelanggan

menyatakan program ini telah menyelesaikan masalah

dengan segera. Skor keseluruhan kualiti perkhidmatan

kaunter adalah 67.5 peratus iaitu pada tahap “Sangat

Memuaskan”.

Petugas-petugas menangani pertanyaan pelanggan melalui e-Pelanggan yang diadakan setiap Selasa pertama dan Jumaat

terakhir setiap bulan

Officers attending to clients‟ inquiries through the e-Client Programme that is held on the first Tuesday and last Friday of each month

• PSD‟s a Day with Clients Programme

In 2009, a total of 19 e-Client or “A Virtual Day With

Clients” programme was organised by the PSD. The

programme was held on the last Friday of the month in

which it was conducted. Beginning May 2009, the e-Client

session has held twice, that is on Tuesday of the second

week and the last Friday of the month. The programme is

based on the concept of a virtual localised counter service

and allows quick and transparent resolution of problems.

In total, 970 clients used the e-Client service throughout

2009 through the http://www.jpa.gov.my portal.

An evaluation found that 62.5 percent of the respondents

were satisfied with the services provided. Much of the

satisfaction stemmed from the prompt resolution of their

problems or issues. As for the quality of the counter

services, 67.5 percent of the respondents were “Very

Satisfied”.

111


Publisiti dan Komunikasi Korporat

JPA secara terancang dan berterusan mengeluarkan

maklumat-maklumat korporat, dasar dan pelaksanaan

pengurusan sumber manusia/aktiviti melalui

siaran/kenyataan akhbar/surat kepada penyunting, risalah

am dan brosur khusus, serta mengemas kini kandungan

portal. JPA turut menjana bahan-bahan berkaitan usaha-

usaha penambahbaikan sistem penyampaian perkhidmatan

Kerajaan untuk liputan media massa. Laporannya

dikemukakan secara bulanan kepada Unit Pemodenan

Pentadbiran dan Perancangan Pengurusan Malaysia

(MAMPU), Jabatan Perdana Menteri.

Publicity and Corporate Communications

The PSD, through a planned and continuous

effort, disseminated information relating to human resource

management policies and implementation and its

activities/programmes through press

releases/statements/notes to the editor, flyers and

brochures, as well as updates on the PSD portal. The PSD

also generated information related to efforts at improving

the public service delivery system for mass media coverage.

Reports on this are forwarded to the Malaysian

Administrative Modernisation and Management Planning

Unit (MAMPU) on a monthly basis.

• JPA Bersama Media

Dalam usaha memaklum dan mendidik masyarakat

mengenai polisi-polisi baru dan aktiviti-aktiviti

JPA, kerjasama erat dengan pihak media sentiasa

diamalkan. Sebaran maklumat JPA di media cetak dan

media elektronik melalui sidang akhbar, wawancara

dan sesi temubual khas menampilkan pengurusan

tertinggi JPA sentiasa diaturkan dari semasa ke

semasa. Penyaluran informasi berkaitan JPA yang

tepat, konsisten dan menyeluruh amat dititikberatkan

bagi mengelak salah faham di kalangan masyarakat.

• PSD with Media

In its efforts to inform and educate the community

regarding its new policies and activities, the PSD

constantly forges close cooperation with the media.

Dissemination of information in the print and electronic

media, through press conferences, interviews and

special interaction sessions with the PSD top

management are organised periodically. The PSD takes

the task of disseminating correct and comprehensive

information about itself seriously to prevent any

miscommunication among members of the public.

Sidang akhbar diaturkan dari semasa ke semasa bagi menjelaskan polisi-polisi JPA

Press conferences are arranged from time to time to explain the PSD‟s policies

112


JPA Bersama MEDIA

The PSD With the MEDIA

Utusan Malaysia NTV7

Utusan Malaysia Ramah Mesra Media

The New Straits TimesTV1

15

.01

.20

09

29.0

1.2

009

03.0

2.2

009

13.0

2.2

009

13.0

3.2

009

16.0

3.2

009

113


Utusan Malaysia

JPA Bersama MEDIA


Pra-Dialog@1, TV1

Utusan Malaysia

Dialog@1, TV1

06

.04

.20

09

08.0

4.2

009

24.0

4.2

009

29.0

4.2

009

Hari Pekerja Sektor Awam, PICC

Public Sector Labour Day, PICC

14.0

5.2

009

The Breakfast Show , NTV7

15.0

5.2

009

114


ECER, INTIM

22.0

6.2

009

Sidang Akhbar

Press Conference

10.0

7.2

009

Utusan Malaysia dan KOSMO!

Ucapan Selamat Hari Raya Aidilfitri, TV1

Hari Raya Aidilfitri Greetings, TV1

24.0

7.2

009

16.0

9.2

009

Persidangan Pengerusi Lembaga Tatatertib Perkhidmatan

Awam Malaysia ke 4, Seremban

4th Conference on Chairmen of the Public Service

Disciplinary Boards, Seremban

Selamat Pagi Malaysia, TV1

Good Morning Malaysia, TV1

01.0

9.2

009

15.1

0.2

009

JPA Bersama MEDIA


115


Utusan Malaysia The Sun

Selamat Pagi Malaysia, TV1

Good Morning Malaysia, TV1Radio KLFM 97.2f

JPA Bersama MEDIA03.1

1.2

009

12.1

1.2

009

14.1

1.2

009

19.1

1.2

009

Program Fitrah Kasih, TV1

Finding Long-Lost Loved Ones Programme, TV1

10.1

2.2

009

Radio 24 BERNAMA

25.1

1.2

009

116



• Analisis Liputan Akhbar

Sejumlah 934 tajuk liputan oleh akhbar nasional

menyentuh nama JPA secara langsung sepanjang tahun

2009. 58.7 peratus atau 548 berita mengenai JPA

dilaporkan secara neutral, 28.8 peratus atau 269 (positif)

dan 12.5 peratus atau 117 (negatif). Lima liputan

terbanyak adalah berkenaan penajaan (34 peratus), hal

ehwal perkhidmatan (19.3 peratus), pembangunan

organisasi (9.9 peratus) pencen dan faedah persaraan

(9.8 peratus) dan gaji/elaun/kemudahan (8.6 peratus).

Sebanyak 47 maklum balas rasmi JPA telah dikeluarkan

bagi menjawab pertanyaan/aduan pembaca akhbar.

Secara keseluruhannya, liputan adalah memihak dan

memberi imej yang baik kepada JPA.

• Newspaper Coverage Analysis

Penajaan

Sponsorship

318 (34%)

Hal Ehwal Perkhidmatan

Service Matter

92 (9.8%)

Gaji/Elaun/Kemudahan

Salaries/Allowances/Perks

80 (8.6%)

Pencen/Faedah Persaraan

Pensions/Retirement Benefits

93 (9.9%)

Isu Utama di Media Massa Tahun 2009

Main Issues in the Mass Media Year 2009

PSD was highlighted in 934 news reports in the national

newspapers throughout 2009 of which 548 or 58.7 percent

were neutral in nature, 269 positive and 117 or 12.5

percent negative. Five issues which registered the highest

coverage were sponsorship programmes (34

percent), service matters (19.3 percent), the PSD‟s

establishment (9.9 percent), retirement benefits (9.8

percent) and salaries/allowances/perks (8.6 percent). A

total of 47 press releases were made by the PSD in

response to inquiries/complaints by newspaper readers.

Overall, the news coverage was positive in nature and

favourable to the PSD.

318

180

93

92

80

0 50 100 150 200 250 300 350


Organisational Developments

180 (19.3%)

117


Bil.

No.

Pekeliling Perkhidmatan

Service Circulars

1.

Tawaran Opsyen Semula Kepada Pekerja Pihak Berkuasa Berkanun dan Tempatan Yang Telah Memilih Skim Kumpulan

Wang Simpanan Pekerja Melalui Pekeliling Perkhidmatan Pihak Berkuasa Berkenaan Pada Tahun 1977/1978

Second Option For Employees of the Local and Statutory Bodies Who Have Chosen the Employee Provident Fund Through

Statutory Body Service Circulars In The Year 1977/1978

2.Larangan Penglibatan Pegawai Awam Dalam Skim Cepat Kaya

Prohibition Against Public Service Officers‟ Involvement in Ponzi or Quick-Rich Schemes

3.Dasar Kenaikan Pangkat Bagi Pegawai Yang Sedang Disiasat Dan Telah Dikenakan Hukuman Tatatertib

Promotion Policy for Officers Under Investigation and Those Who Have Been Sanctioned Following Disciplinary Action

4.

Panduan Penggunaan Kemudahan Alat Komunikasi Mudah Alih Bagi Mempertingkatkan Lagi Kualiti Penyampaian

Perkhidmatan Awam

Guidelines on the Usage of Mobile Communications Facility to Increase the Quality of Public Service Delivery

5.Skim Perkhidmatan Pembantu Laut Gred A17, A22, A26

Scheme of Service For Assistant Marine Grade A17, A22, A26

6.

Penjumudan Skim Perkhidmatan Pembantu Tadbir Rendah dan Operator Mesin Prosesan Data Serta Perubahan Syarat

Lantikan Skim Perkhidmatan Pembantu Tadbir (Perkeranian/Operasi)

The Abolishment of the Scheme of Service For Junior Administrative Assistant and Data Processing Machine Operator As Well

As the Ammendment to the Terms of Appointment for the Scheme of Service for Administrative Assistant (Clerical/Operational)

7.Penjumudan Skim Perkhidmatan Jaga

The Abolishment of the Scheme of Service for Watchman

8.Penggubalan Skim Perkhidmatan Pegawai Penyediaan Makanan Dan Penambahbaikan Skim Perkhidmatan Tukang Masak

The Establishment of the Scheme of Service for Food Preparation Officer and Improvement of the Cook Scheme of Service

9.Perubahan Nama Skim Perkhidmatan Pembantu Perubatan Dan Pembantu Farmasi

The Amendment to the Name of the Service Scheme for Assistant Medical Officer and Assistant Pharmacist

10.Panduan Memanggil Balik Untuk Bertugas Semula Bagi Pegawai Yang Ditahan Kerja Akibat Prosiding Jenayah

Guidelines on Recalling Officers on Suspension Due to Criminal Proceedings for Resumption of Duties

11.Perubahan Nama Skim Perkhidmatan Pembantu Teknik Dan Pembantu Teknik Landskap

The Amendment to the Name of the Service Scheme for Assistant Technician and Assistant Landscape Technician

12.Perubahan Skim Perkhidmatan Kurator, Penolong Kurator Dan Pembantu Muzium

The Ammendment to the Scheme of Service for Curator, Assistant Curator and Assistant Muzium

Pekeliling PERKHIDMATAN 2009

SERVICE Circulars 2009

118


Bil.

No.

Pekeliling Perkhidmatan

Service Circulars

13.Penjumudan Skim Perkhidmatan Pembantu Rendah Hal Ehwal Islam

The Abolishment of the Scheme of Service for Junior Assistant of Islamic Matters

14.Kosong

-Nil-

15.Skim Perkhidmatan Penghulu Gred NP27, NP32, NP36, NP40

Scheme of Service for Penghulu Grade NP27, NP32, NP36, NP40

16.Skim Perkhidmatan Penolong Pegawai Tanah Gred NT27, NT32, NT36

Scheme of Service for Assistant Land Officer Grade NT27, NT32, NT36

17.Bantuan Khas Kewangan Tahun 2009

2009 Special Financial Assistance

18.Dasar dan Prosedur Mengikuti Kursus Pra Perkhidmatan Bagi Pegawai Sedang Berkhidmat

The Policy and Procedure for Attending Pre-Service Courses f or Serving Officers

19.Bayaran Insentif Pentadbiran Hospital

Incentive Payment for Hospital Administration

20.Bayaran Insentif Pegawai Kesihatan Awam

Incentive Payment for Public Health Officer

21.Peraturan Permohonan Perbelanjaan Kemudahan Perubatan

The Guidelines for Medical Benefits Expenditure Application

22.Elaun Bahasa Asing

Foreign Language Allowance

23.Dasar dan Prosedur Peletakan Jawatan dan Pelepasan Dengan Izin

The Policy and Procedure on Resignation and Release With Approval

24.

Pemanjangan Bantuan Khas Kewangan Tahun 2009 Kepada Pegawai Perkhidmatan Awam Persekutuan Dalam Kumpulan

Pengurusan dan Profesional

The Extension of the 2009 Special Financial Assistance to the Public Service Federal Officers in the Professional and

Management Group

Pekeliling PERKHIDMATAN 2009

SERVICE Circulars 2009

119


Bil.

No.

Surat Pekeliling Perkhidmatan

Service Circular Letters

1.

Pindaan Kadar Bayaran Balik Letak Kereta

PINDAAN kepada Pekeliling Perkhidmatan Bilangan 9 Tahun 1991 dan Surat Pekeliling Perkhidmatan Bilangan 4 Tahun

1992

Amendment to the Rate of Repayment of Parking Charges

AMMENDMENT to the Service Circular No. 9 of 1991 and Service Circular Letter No. 4 of 1992

2.

Pemantapan Pengurusan Sistem Penilaian Prestasi Pegawai Perkhidmatan Awam

PEMBATALAN kepada Pekeliling Perkhidmatan Bilangan 4 Tahun 2002 Kembaran D dan D1, di Lampiran A2

Enhancement of thePerformance Evaluation Management System for Public Service Officers

CANCELLATION to the Service Circular No. 4 of 2002 Sub-Appendix D and D1, at Appendix A2

3.Borang Laporan Penilaian Prestasi Khas Bagi Pegawai Perkhidmatan Awam

Special Performance Evaluation Report Form for Public Service Officers

4.Kesan Ke Atas Perkhidmatan Bagi Pegawai Yang Diluluskan Cuti Bergaji Penuh, Cuti Separuh Gaji dan Cuti Tanpa Gaji

Implications Upon the Service of Officers Who Have Been Approved for Full Pay Leave, Half-Pay Leave and Non-Pay Leave

5.Penambahbaikan Kemudahan Cuti Bersalin Pegawai Perkhidmatan Awam

Improvement to the Maternity Leave Benefit for Public Service Officers

6.

Pembayaran Imbuhan Tetap Perumahan Kepada Pegawai Perkhidmatan Awam Yang Disediakan Kemudahan Perumahan

Yang Tidak Dianggap Sebagai Rumah Kerajaan Di Kawasan Pedalaman

Housing Allowance Payment to Public Servants Whom Have Been Provided With Sub-Standard Housing in Rural Areas

7.

Kemudahan Cuti Kursus Sambilan (CKS) Kepada Pegawai Yang Mengikuti Pengajian Secara Sambilan Di Institusi Pengajian

Tinggi (IPT) Dalam Negara

Benefits of Part-Time Study Leave for Officers Undertaking Part-Time Studies in Local Institutions of Higher Learning

8.Panduan Pelaksanaan Kaedah Pergerakan Gaji Tahunan Bagi Pegawai Dalam Tempoh Percubaan

Guidelines on the Execution of Yearly Salary Movements for Officers Under Probation

9.

Pertukaran Pelantikan Bagi Pegawai Kumpulan Sokongan Yang Ditempatkan Secara Kader Oleh Kementerian Pelajaran

Malaysia Di Kementerian Pengajian Tinggi Malaysia

Conversion of Appointment for Officers Under Support Group Posted Under Cadre Post by the Ministry of Education and

Ministry of Higher Education

10.

Pelantikan Syarikat Bagi Kemudahan Perlindungan Insurans Kesihatan Kepada Pegawai Perkhidmatan Awam Yang Berada

Di Luar Negara Atas Urusan Persendirian

Appointment of Travel Insurance Company to Provide Health Insurance Coverage to Public Service Officers Traveling

Overseas for Personal Matters

11.Pindaan Kadar Elaun Luar Penghulu

Ammendment to the Outstation Allowance for Penghulu

12.Pelaksanaan Aplikasi Psikologi: Budaya Kerja Pencapaian Diutamakan

Execution of Psychological Application: Performance-First Work Culture

13.

Pengiktirafan Kelayakan Ijazah Sarjana Dan/Atau Ijazah Doktor Falsafah (Ph.D) Bagi Maksud Pelantikan Ke Perkhidmatan

Awam

Recognition of Masters and PhD Degrees for the Purpose of Appointment to the Public Service

Surat Pekeliling PERKHIDMATAN 2009

SERVICE Circular Letters 2009

120


Peristiwa PENTING

IMPORTANT Events

06.01.2009Taklimat Tawaran Opsyen Semula KWSP

Briefing on the EPF Second Option

16.01.2009Amanat Tahun Baru 2009 KPPA

DG‟s New Year Address 2009

04.02.2009Majlis Perdana Perkhidmatan Awam Ke-9

The 9th Session of the Prime Minister‟s Address to

Public Servants

12.02.2009Majlis Pelancaran Sambutan Jubli Intan JPA

Launching Ceremony of the PSD Diamond Jubilee

121


20-22.02.2009Seminar Perancangan Strategik JPA

PSD Strategic Planning Seminar

10&11.02.2009Persidangan Eksekutif Muda Perkhidmatan Awam

Young Executives Conference 2009

31.03.2009Temuduga Program Penajaan Luar Negara

Interview for the Overseas Sponsorship Programme

14.03.2009Seminar Kerajaan Masa Hadapan

Government of the Future Seminar

Peristiwa PENTING

122


IMPORTANT Events

03.03.2009Majlis Penyampaian Diploma dan Fellow INTAN 2009

INTAN Fellow and Diploma Award Ceremony 2009

06.04.2009 Y.A.B. Dato‟ Sri Mohd. Najib Tun Abdul Razak Memulakan

Tugas Sebagai Perdana Menteri Ke-VI

Rt.Hon. Mohd. Najib Tun Abdul Razak

Officially Begins His Duty as the 6th Prime Minister,

21.04.2009Majlis Pengiktifan Bintang Agensi Sektor Awam oleh

MAMPU

MAMPU Star Rating of Public Agencies Ceremony

28.04.2009 Majlis Perdana Perkhidmatan Awam KeSepuluh (MAPPA X)

The 10th Session of the Prime Minister‟s Address to Public

Servants

Peristiwa PENTING

123


IMPORTANT Events

15.05.2009Majlis Anugerah Perkhidmatan Cemerlang JPA

The PSD Excellent Service Award Ceremony

18-19.05.2009Seminar Psikologi Ke-15

15th Psychology Seminar

25-26.06.2009Bengkel Hala Tuju Strategik Pengurusan Sumber Manusia

Perkhidmatan Awam Malaysia

Strategic Direction Workshop on Public Service

Human Resource Management

Peristiwa PENTING

14.05.2009Hari Pekerja Sektor Awam 2009

2009 Public Sector Labour Day

124


IMPORTANT Events

27.07.2009Majlis Khas Y.A.B Perdana Menteri bersama Penjawat

Awam Sempena 100 Hari Menjadi Perdana Menteri

Special Session by the Rt.Hon Prime Minister with Public

Servants in Conjuction with 100 days as the PM

11-12.08.2009Mesyuarat Kajian Separuh Penggal JPA 2009

2009 PSD Mid-Term Review

06.08.2009Lawatan Penilai Anugerah Kualiti

Pengurusan Kewangan

Visit by the Financial Management Quality Award Panel

Peristiwa PENTING

18-19.06.2009Seminar Perancangan Strategik Pertengahan dan Sokongan

Strategic Planning Seminar for Middle and Support Group

125


IMPORTANT Events

10.10.2009Forum Perdana Sempena Ramadhan Almubarak

Special Forum in Conjuction with the Holy Month of

Ramadhan

28.10.2009Lawatan Audit Pematuhan oleh SIRIM QAS Sdn. Bhd.

Compliance Audit by SIRIM QAS Sdn. Bhd.

17.09.2009Majlis Perasmian Program Suai Kenal Bagi Peserta

Penempatan Silang Sektor Awam-Swasta 2009

Launching Ceremony of the Onboarding and Acculturation

Programme for Participants of Public-Private Sector

Cross-Fertilisation 2009

24-27.12.2009Ekspedisi Hutan Belum

Belum Forest Expedition

Peristiwa PENTING

126


IMPORTANT Events

15-16.10.2009Persidangan Pengerusi Lembaga Tatatertib

Perkhidmatan Awam Ke-4

4th Conference of the Chairmen of Public Service

Diciplinary Boards

19.10.2009Lawatan Panel Penilai Anugerah Kegemilangan

Perdana Menteri

Visit by the Prime Minister‟s Excellent Award Panel

30.10.2009Lawatan Panel Anugerah Kualiti JPA

Visit by the PSD‟s Quality Award Panel

28-30.10.2009 Persidangan ASEAN Mengenai Perkara Perkhidmatan Awam

Ke-15 di Republik Rakyat Lao

15th Asean Conference On Civil Service Matters,

Lao PDR

Peristiwa PENTING

127


IMPORTANT Events

28.10.2009Lawatan Pemantauan Tan Sri KPPA ke atas

Pelajar Tajaan JPA Luar Negara

Monitoring Visit by the DG of the Public Service to

the PSD-Sponsored Students Abroad

04.11.2009Majlis Penyampaian Biasiswa Agong di Istana Negara

The Kings‟s Scholarship Award Ceremony at

The National Palace

16.11.2009Bengkel Kumpulan Kerja Teknikal 6 Bagi Kumpulan Misi

Kluster KRA4, Teras 5, RMK10

Workshop of the Technical Working Group TWG-6 for Mission

Cluster Group (MCG) KRA4 under Thrust 5 of

the 10th Malaysia Plan

17.12.2009Majlis Perasmian Program Transformasi Kerajaan

Launching Ceremony of the Government Transformation

Programme

Peristiwa PENTING

128


IMPORTANT Events

Perhimpunan BULANAN JPA

MEI | MAY

BKPAPRIL

BPPs

JUN | JUNE

BPP

JULAI | JULY

BMI

OGOS | AUG

BPO

SEPT

BK

OKT | OCT

BPM

NOV

BPP

DIS | DEC

INTAN

JAN

BPP

MAC | MARCH

BP

FEB

BS

129


PSD’s MONTHLY Assembly

Tajuk

Title

Penerangan

Description

Penetapan Hala Tuju Strategik Pengurusan

Sumber Manusia

Setting the Strategic Human Resource

Management Direction

Kajian ini membincangkan secara terperinci mengenai penetapan serta penjajaran

hala tuju strategik pengurusan sumber manusia bagi memantapkan hala tuju

organisasi.

This research discusses in detail the alignment and setting of the strategic human

resource management direction in fortifying the organisation‟s strategic direction.

Pengalaman Malaysia Dalam Membangunkan

Kerangka Strategik Pengurusan Sumber

Manusia

Malaysia‟s Experience in Developing Strategic

Human Resource Management Framework

Kajian ini mencadangkan satu kerangka yang strategik dan bersesuaian dalam

membangunkan pengurusan sumber manusia di agensi-agensi awam.

This research suggests an appropriate strategic framework for developing human

resource management in public agencies.

Pewujudan Petunjuk Prestasi Utama Bagi

Penjawat Awam di Lapisan Utama

Establishment of Key Performance Indicators

(KPI) for the Top Echelon in the Public Service

Kajian ini menerangkan tentang usaha-usaha yang dilakukan oleh JPA dalam

mewujudkan Petunjuk Prestasi Utama (KPI) untuk penjawat awam di Lapisan Utama

dalam perkhidmatan awam.

This research explains the efforts of the PSD in establishing key performance

indicators (KPI) for the top echelon of the public service.

Pengurusan Bakat

Talent Management

Kajian ini memberi penerangan berkenaan konsep pengurusan bakat, perubahan

dalam pasaran tenaga kerja global serta impak yang dihasilkan hingga

menyebabkan pengurusan bakat menjadi bidang pengurusan yang mencabar.

This research elucidates the talent management concept, changes in the global

workforce market and their impact on talent management.

Penjenamaan Pekerjaan: Strategi ke Arah

Menjadi Majikan Pilihan

Employment Branding: Strategy Towards

Becoming the Employer of Choice

Kajian ini memberi satu pemahaman dan perspektif mengenai pentingnya

Penjenamaan Pekerjaan (Employment Branding) dalam memastikan bakat terbaik

dapat ditarik dan dikekalkan di dalam sesebuah organisasi.

This research provides an understanding of what employment branding is and its

importance in attracting and retaining talent in an organisation

Kajian Penerimaan Pengguna (User

Acceptance) Human Resource Management

Information System (HRMIS)

Research on the User-Acceptance of the

Human Resource Management Information

System (HRMIS)

Kajian ini menerangkan penerimaan pengguna terhadap aplikasi HRMIS.

This research explains the user-acceptance of HRMIS.

Kajian Keberkesanan Penilaian Tahap

Kecekapan (PTK) 2009

Survey on the Effectiveness of the 2009

Competency Evaluation Assessment

Kajian ini adalah bagi mengenal pasti persepsi warga JPA keberkesanan

pelaksanaan PTK. Ia juga mengkaji hubungan antara keputusan PTK dan markah

LNPT.

This research was carried out to find out the perception of the PSD personnel of the

effectiveness of the implementation of the Competency Evaluation Assessment. It

also analyses the relationship between the Competency Evaluation Assessment

results and the annual performance appraisal.

PENYELIDIKAN dan KAJIAN KES Tahun 2009

RESEARCH and CASE STUDIES IN 2009

130


Tajuk

Title

Penerangan

Description

Kajian Keperluan Tenaga Manusia bagi

Sektor Perkhidmatan (Skim Perkhidmatan

Keselamatan)

Research on Service Sector (Security Service

Scheme) Workforce Requirement

Kajian ini melihat kepada keperluan tenaga manusia bagi sektor perkhidmatan

(Skim Perkhidmatan Keselamatan). Ia juga menjelaskan impak hala tuju lapan

agensi di bawah sektor keselamatan ke atas keperluan sumber manusia.

This research studies the human resource requirements of the service sector

(Security Service Scheme). It explains the impact of the strategic direction of eight

agencies under the security sector on human resource requirements.

Kajian Impak Advanced Management

Development Programme (AMDP) Pegawai-

pegawai Kanan Sektor Awam (Tahap Ketiga)

2009

Impact Study on Public Sector Senior Officers‟

Advanced Management Development

Programme (AMDP)

Kajian ini memberi fokus terhadap impak kursus AMDP Pegawai-pegawai Kanan

Sektor Awam bagi peserta yang menghadirinya.

This research focused on the impact of AMDP on the participants who had attended

this course.

Kajian Pemetaan Kawasan yang Berpotensi

Menghadapi Risiko Tanah Runtuh dengan

Menggunakan Model Pengangkatan Digital

(DEM) di Malaysia

Mapping of Potential Landslide Risk Area

Using Digital Elevation Model (DEM) in Kuala

Lumpur

Kajian ini akan membantu pembuat keputusan bagi merangka pelan bencana

alam sekitar dan langkah-langkah kawalan untuk menambahbaik garis panduan

sedia ada berkaitan cerun bukit di Wilayah Persekutuan Kuala Lumpur.

This research will help decision-makers to develop environmental disaster plans

and control measures to improve the current guidelines on hill slopes in the Federal

Territory, Kuala Lumpur.

Kajian Gred Jawatan Ketua Institusi Latihan

Awam (ILA)

Study on The Grade for the Position of Head

Public Training Institute (ILA)

Kajian ini mengkaji gred jawatan Ketua ILA. Hasil penemuan kajian dijadikan

panduan dalam kajian perjawatan ILA berdasarkan lima model gred jawatan

Ketua ILA.

This research studies the grade for the position of the Head of a Public Training

Institute. The research findings will be made into guidelines for the study of

establishment in public training institutes based on the five models for the grade

for the position of the Head of the Public Training Institute.

Kajian Kesihatan Mental di Kalangan

Penjawat Awam

Public Servants‟ Mental Well-Being Research

Kajian ini menarik perhatian terhadap kesihatan mental di kalangan penjawat

awam dengan melihat kepada pelbagai aspek dan faktor.

This research highlights the mental well-being of public service personnel by

analysing several factors and aspects.

Kajian Impak Pekeliling Perkhidmatan Awam

Bilangan 18 Tahun 2008 (Peningkatan Cuti

Rehat dan Cuti Rehat Khas yang Boleh

Dikumpul untuk Pemberian Wang Tunai

Sebagai Gantian Cuti Rehat (GCR) Kepada

150 Hari)

Impact study on the Service Circular No. 18

Year 2008 (Increase to 150 Days Annual

Leave and Special Annual Leave that can be

Accumulated for Cash-In-Lieu) Impact Study

Kajian ini memberi fokus kepada impak terhadap pelaksanaan Pekeliling

Perkhidmatan Awam Bilangan 18 Tahun 2008 kepada penjawat awam.

This research is focused on the impact of the implementation of Service Circular No.

18 Year 2008 on public service personnel.

131


RESEARCH and CASE STUDIES IN 2009

PENYELIDIKAN dan KAJIAN KES Tahun 2009

Bil.

No.

Klasifikasi Perkhidmatan

Service ClassificationKod

Code

Kumpulan Perkhidmatan

Scheme of ServiceSkim

Perkhidmatan

Bersepadu

Integrated

Scheme of

Service

Jumlah Skim

Perkhidmatan

Total No. of

Schemes

of

Service

Pengurusan &

Profesional

Management &

Professional

Sokongan

Support

1.Pengangkutan

Transport

A4 7 - 11

2.Bakat dan Seni

Talent and Arts

B- - 7 7

3.Sains

Science

C9 13 - 22

4.Pendidikan

Education

DH/DS/DU

/DUG/DM/

DG/DGA

6 2 1 9

5.Ekonomi

Economics

E3 7 - 10

6.Sistem Maklumat

Information System

F

FT1 2 - 3

7.Pertanian

Agriculture

G7 17 - 24

8.Kejuruteraan

Engineering

J9 16 1 26

9.

Keselamatan dan

Pertahanan Awam

Security and Civil Defence

KB/KP/KR/

KX 4 12 2 18

10.

Perundangan dan

Kehakiman

Legal and Judiciary

L

LS 2 5 - 7

11.

Tadbir dan Diplomatik

Administrative and

Diplomatic

M

1 - - 1

12.Pentadbiran dan Sokongan

Administration and Support

N

NT6 35 - 41

13.Pencegahan

Prevention

P- - 1 1

14.

Penyelidikan dan

Pembangunan

Research and Development

Q

2 2 - 4

Statistik dan TREND

TRENDS and Statistics

132


Skim Perkhidmatan Mengikut Klasifikasi dan Kumpulan Perkhidmatan Pada 31 Disember 2009

Schemes of Service by Classification and Group of Service as at 31st December 2009

Bil.

No.

Klasifikasi Perkhidmatan

Service ClassificationKod

Code


Scheme of ServiceSkim

Perkhidmatan

Bersepadu

Integrated

Scheme of

Service

Jumlah Skim

Perkhidmatan

Total No. of

Schemes

of

Service

Pengurusan &

Profesional

Management &

Professional

Sokongan

Support

15.

Mahir/Separuh Mahir/Tidak

Mahir

Skilled/Semi-Skilled/

Unskilled

R

- 10 - 10

16.Perkhidmatan Sosial

Social Service

S13 25 - 38

17.Perubatan dan Kesihatan

Medical and Health

U/UD7 10 4 21

18.Kewangan

Finance

W7 11 - 18

19.

Penguatkuasa Maritim

Maritime

Enforcement

X

- 1 1 2

20.Polis

Police

YY

YT

YP1 3 - 4

21Angkatan Tentera Malaysia

Malaysian ArmyZ - 1 1 2

Jumlah Keseluruhan

Overall Total82 179 18 279

Statistik dan TREND


133


Jenis-jenis Perkhidmatan Gunasama

Types of Common-User Service

Jumlah Pegawai

Number of Officers

Pegawai Tadbir dan Diplomatik (PTD)

Administrative and Diplomatic Officer (ADO)7,670

Pegawai Teknologi Maklumat (PTM)

Information Technology Officer (ISO)2,214

Penolong Pegawai Teknologi Maklumat (PPTM)

Assistant Information Technology Officer (AISO)2,470

Pegawai Latihan Vokasional (PLV)

Vocational Training Officer (VTO)786

Penolong Pegawai Latihan Vokasional (PPLV)

Assistant Vocational Training Officer (AVTO)1,762

Pembantu Pegawai Latihan Vokasional (Pemb. PLV)

Junior Assistant Vocational Training Officer (JAVTO)817

Pegawai Psikologi (PPsi)

Psychological Officer305

Penolong Pegawai Psikologi (PPPsi)

Assistant Psychological Officer110

Penolong Pegawai Tadbir (PPT)

Administrative Assistant (AA)3,541

Pembantu Tadbir (Kesetiausahaan) [PT(Kes)]

Administrative Assistant (Stenography) [AA(S)]4,118

Pembantu Tadbir (Perkeranian/Operasi) [PT(P/O)]

Administrative Assistant (Clerical/Operation) [AA(C/O)]16,602

Pembantu Tadbir (Kewangan) [PT(Kew)]

Administrative Assistant (Finance) [AA(F)]5,080

Juruteknik Komputer (JTK)

Computer Technician (CTS)4,565

Pegawai Khidmat Pelanggan (PKP)

Customer Service Officer (CSO)619

Pembantu Tadbir Rendah (Jurutaip) (PTR)

Junior Administrative Assistant (Typist) [JAA]7,096

Jumlah

Total57,755

Dilapor Sehingga 31 Disember 2009

As Reported Untill 31st Disember 2009

JPA Sebagai Ketua Perkhidmatan Bagi 15 Perkhidmatan Gunasama

The PSD as the Head of Service for 15 Common User-Services

Statistik dan TREND


134


Statistik dan TREND


371,812

156,771

Bilangan Pesara dan Penerima Pencen Tahun 2009

Number of Pensioners and Pension Recipients in

2009

Penerima Pencen

Pension Recipients

Pesara

Pensioners

1,481,682 294,028,316

560,961

117,901,960

8,924,043,736

-

1,000,000,000

2,000,000,000

3,000,000,000

4,000,000,000

5,000,000,000

6,000,000,000

7,000,000,000

8,000,000,000

9,000,000,000

10,000,000,000

Ex-Gratia Bayaran Insentif

Penerima Pencen

Tuntutan Perjalanan

Tuntutan Rawatan

Bayaran Pencen

Jumlah Bayaran Oleh Kerajaan Kepada Pesara dan Penerima

Pencen Tahun 2009

Total Payment by the Government to Pensioners and Pension

Recipients in 2009

Trend perjawatan di Sektor Awam dari Tahun 2007

Hingga 31 Disember 2009

Establishment Trend in the Public Sector from 2007 Until 31st December

2009

1,543,203

1,614,539

1,633,160

1,480,000

1,500,000

1,520,000

1,540,000

1,560,000

1,580,000

1,600,000

1,620,000

1,640,000

2007 2008 2009

100

20

10

2

24

4

3

1

0 50 100

Ijazah Kedoktoran

Ph. D

Sarjana

Master

Perkhidmatan Tadbir

dan Diplomatik

Administrative and

Diplomatic Service

Perkhidmatan

Teknologi Maklumat

Information Technology

Service

Perkhidmatan

Latihan

Vokasional

Vocational

Training Service

Perkhidmatan Pegawai

Psikologi

Psychology Officer

Service

Bilangan Tempat Ditawarkan Untuk Hadiah Latihan

Persekutan

Number of Places Offered for Federal Training

Scholarships

Skim Perkhidmatan Gunasama

Common-User Scheme of Service

135


Perbelanjaan dan Peruntukan Ganjaran, Pencen dan Wang Tunai Gantian Cuti Rehat untuk Tempoh 2000 hingga 2009 (RM Juta)

Allocation and Expenditure for Gratuity, Pensions and Cash in Lieu of Leave from 2000 to 2009 (RM Million)

3,5583,969 4,083

4,7865,090

5,804 5,866.40

7,0406,731

8,830

840.1 877.7 758.91,164.20 1,074.30

1,514.70 1,411.801,687.70

1,923

1,073

2,672.90 2,846.703,266.20

3,551.403,820

4,098.904,339.40

5,216.20

6,254

7,643

26.7 32.6 32.7 49.8 62.8 91.6 111.1 135.9 161 1110

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

'00 '01 '02 '03 '04 '05 '06 '07 '08 '09

Peruntukan

Ganjaran

Pencen

GCR

Statistik dan TREND


36 2,0365,936

16,37221,645

16,010 50,742 137,789 326,683

0

11

26 37,919138,749

180,206

1,140,435 3,370,90013,729,250

693,305

13,695

67,805

117,975179,061

595,222 1,616,0605,097,929

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2001 2002 2003 2004 2005 2006 2007 2008 2009

Bil. Login HRMIS

No of HRMIS logins

Bil. Pengguna HRMIS

No of HRMIS users

Bil. Transaksi HRMIS

No. of HRMIS Transactions

Trend Bilangan Pengguna, Transaksi & Login HRMIS Bagi Kementerian & Pentadbiran Kerajaan Negeri Sehingga

31 Disember 2009

Trend in Number of HRMIS Users, Transactions and Logins by Ministries and State Governments Until

31st December 2009

Allocation

Benefit

Pensions

GCR (Cash

in lieu of

leave)

136


Statistik dan TREND


Penganjuran Program Peningkatan Kemahiran Kaunseling dan Bilangan Peserta Terlibat dari Tahun 2006 Sehingga 2009

Programmes on Counselling Skill Enhancement and Participants Involved in Year 2006 to 2009

Basic

Intermediate

Advanced

Post Advanced

0

100

200

300

400

500

600

700

2006 2007 2008 2009

402

477

399

631

499

416 409 399

446

409 415

172

95

182 180

172

Asas

Pertengahan

Pasca Lanjutan

Lanjutan

Pembangunan Insan

Personnel Development


Organisational Development

Pengurusan Psikologi

Psychology Management

0

200

400

600

800

1000

1200

1400

2006 2007 2008 2009

233

102

548

102

481

1277

291

1277

167117

789

117

Penganjuran Program Dan Bilangan Peserta Terlibat Bagi Tahun 2009

Programmes and the Number of Participants Involved in 2009

137


346

286

192

160

149

120

105

102

80

80

80

65

60

40

30

30

30

30

15

0 100 200 300 400

AUSTRALIA

AMERIKA SYARIKAT

UNITED KINGDOM

INDIA

KANADA

MMMC

JEPUN

NEW ZEALAND

IMU

JERMAN

KOREA

PMC

PERANCIS

JORDAN

CZECH

MESIR

POLAND

RUSIA

IRELAND

Neutral

548 (58.7%)

Positif

269 (28.8%)

Negatif

117 (12.5%)


Service of Groups

Lelaki

Male%

Perempuan

Female%

Jumlah

Total

Pengurusan Tertinggi

Top Management1,667 71% 677 29% 2,344

Pengurusan & Profesional

Administrative & Professional111,467 39% 175,414 61% 286,881

Sokongan

Support368,424 50% 370,207 50% 738,631

Jumlah 481,558 47% 546,298 53% 1,027,856

Pengisian Mengikut Jantina dan Kumpulan Perkhidmatan Sehingga 31 Disember 2009

Placement by Gender and Service Group Up to 31st December 2009

Statistik dan TREND


Bilangan Pelajar Mengikuti Kursus Luar Negara Bagi

Tahun 2009

No. of Students Undertaking Courses Overseas For 2009

Media Massa: Kategori Liputan Tahun 2009

Categories of News Coverage in the Mass Media

138


Jenis Sebab

Type of Reason

2009

Lelaki

Male

Perempuan

Female

Pengurusan &

Profesional

Administrative

& Professional

Sokongan

Support

Pengurusan &

Profesional

Administrative &

Professional

Sokongan

Support

Berniaga

Business 48 509 8 123

Sebab kesihatan

Health reason 34 453 54 353

Sebab penswastaan

Privatisation reason- 1 - -

Sebab Peribadi

Personal reason114 646 102 634

Hilang minat terhadap pekerjaan

Lost of interest towards employment10 70 8 85

Jaga ahli keluarga yang sakit

Taking care of sick family members6 35 13 74

Susah menyesuaikan diri dengan persekitaran kerja

Difficult to adapt oneself with work environment - 1 1 1

Jaga anak

Child care - 1 4 19

Biaya pendidikan anak

Financing children‟s education - 1 - -

Tawaran kerja sektor awam

Public-sector work offer 4 2 - -

Meneruskan perusahaan keluarga

Getting involved in family business 1 7 - 4

Melanjutkan pelajaran

Further education 2 3 - -

Mengikuti kursus usahawan oleh Kerajaan

Following entrepreneur courses organised by the Government- 1 2 1

Mengikut suami/isteri berpindah keluar negeri

Follow husband/wife migrating overseas 1 1 8 5

Pilihanraya

Election 1 - - -

Lain-lain sebab

Other reasons 9 56 5 32

JUMLAH

TOTAL230 1787 205 1331

Statistik dan TREND


Statistik Pesara Yang Bersara Pilihan Sendiri Mengikut Kumpulan Perkhidmatan, Jantina dan Jenis Sebab Bersara bagi Tahun

2005 Hingga 2009

Statistics on Pensioners Opting for Retirement based on Service Group, Gender and Type of Reason for Retirement From

2005 Until 2009

*Maklumat dari pangkalan data POWER sehingga 11 Mac 2010

*Information from POWER Database as of 11th March 2010

139


Profil KORPORAT

CORPORATE Profile

146 Piagam Pelanggan

Clients‟ Charter

148 Perkongsian Nilai

Shared Values

149 Punca Kuasa

Authority

Kenali JPA

Jabatan Perkhidmatan Awam (JPA) adalah komited

kepada pengurusan dan pembangunan sumber

manusia yang dinamik, berkesan, cekap dan adil

bagi mewujudkan sektor awam yang cemerlang. JPA

menguruskan lebih 1.2 juta penjawat awam, hampir

530 ribu penerima pencen serta lebih 50 ribu pelajar

tajaan berdasarkan punca kuasa yang diperuntukkan

oleh Perlembagaan Persekutuan, Akta dan Peraturan-

peraturan yang sedang berkuat kuasa.

The Public Service Department (PSD) is commited to a

dynamic, effective, efficient and just management

and development of human resources for the creation

of an excellent public-sector work force. The PSD

manages more than 1.2 million public servants, about

530,000 pension recipients and more than 50,000

sponsored students based on the authority stated in

the Federal Constitution, Acts and regulations.

140


141 Pengurusan Atasan

Top Management

143 Carta Organisasi

Organisation Chart

144 Hala Tuju Strategik

Strategic Direction

Basarudin Sadali

Mohd. Azhar

Yahaya

Mohd Tajudin DonFarida Mohd Ali

John Antony Xavier

Ab. Khalil Ab. Hamid

Pengurusan ATASAN JPA 2009

PSD’s TOP MANAGEMENT 2009

Dato‟ Basarudin Sadali – Pengarah Bahagian Saraan | Director of Remuneration Division

Dato‟ Tajudin Don – Pengarah Bahagian Pembangunan Modal Insan | Director of Human Capital Development Division

Dato‟ Dr. Mohd. Azhar Hj. Yahaya – Pengarah Bahagian Perkhidmatan | Director of Service Division

Datuk Farida Mohd. Ali – Pengarah Bahagian Pembangunan Organisasi | Director of Organisational Development Division

Datuk Dr. John Antony Xavier – Pengarah Bahagian Perancangan, Penyelidikan dan Korporat | Director of Planning, Research and Corporate Division

Datuk Ab.Khalil Abd. Hamid – Timbalan Ketua Pengarah Perkhidmatan Awam (Pembangunan) | Deputy Director-General of Public Service (Development)

Tan Sri Ismail Adam – Ketua Pengarah Perkhidmatan Awam Malaysia | Director-General of Public Service

141


Ismail Adam

Pengurusan ATASAN JPA 2009

PSD’s TOP MANAGEMENT 2009

Ismail Alias

Muhammad

Hamzah

Yeow Chin Kiong

Kamaruddin Tahir

Aris Kasan

Amir Abd Hamid

Nik Azhan Hakim

Nik Mahmood

Holesoh Saibon

Dato‟ Ismail Alias – Timbalan Ketua Pengarah Perkhidmatan Awam (Operasi) | Deputy Director-General of Public Service (Operational)

Dato‟ Dr. Muhammad Hamzah – Pengarah INTAN | Director of INTAN

Dato‟ Yeow Chin Kiong – Pengarah Bahagian Pasca Perkhidmatan | Director of Post-Service Division

Kamaruddin Tahir – Pengarah Bahagian Pengurusan Maklumat | Director of Information Management Division

Dr. Aris Kasan – Pengarah Bahagian Pengurusan Psikologi | Director of Psychology Management Division

Amir Abd Hamid – Pengarah Bahagian Khidmat Pengurusan | Director of Service Management Division

Nik Azhan Hakim Nik Mahmood – Pegawai Undang-Undang | Legal Advisor

Holesoh Saibon – Ketua Audit Dalam | Head of Internal Audit

142


Ketua Pengarah

Perkhidmatan Awam

Malaysia

Director-General of

Public Service Malaysia

Program Perancangan Sumber Manusia

Perkhidmatan Awam

Public Service Human Resource Planning

Programme

Program Operasi Sumber Manusia

Perkhidmatan Awam

Public Service Human Resource Operations

Programme

Program Pembangunan Sumber Manusia

Perkhidmatan Awam

Public Service Human Resource

Development Programme

Institut Tadbiran Awam Negara (INTAN)

National Institute of Public Administration

Bahagian Pasca Perkhidmatan

Post-Service Division

Bahagian Pengurusan Psikologi

Psychology Management Division

Bahagian Khidmat Pengurusan

Management Services Division

Bahagian Pengurusan Maklumat

Information Management Division

Bahagian Perkhidmatan

Service Division

Bahagian Pembangunan Organisasi

Organisational Development Division

Bahagian Perancangan, Penyelidikan dan Korporat

Planning, Research and Corporate Division

Bahagian Pembangunan Modal Insan

Human Capital Development Division

Bahagian Saraan

Remuneration Division

Penasihat Undang-undang

Legal Advisor

Ketua Audit Dalam

Head of Internal Audit

Carta ORGANISASI

ORGANISATION Chart

143


VISI

Menjadi sebuah organisasi bertaraf dunia dalam perancangan, pembangunan dan

pengurusan sumber manusia yang cemerlang berteraskan profesionalisme, integriti

dan teknologi terkini selaras dengan matlamat Wawasan 2020 untuk menjadikan

Malaysia negara maju.

MISI

Meningkatkan keberkesanan modal insan demi kecemerlangan perkhidmatan awam

melalui fungsi-fungsi berikut:

• Menjadi penasihat utama kepada Kerajaan dalam pengurusan personel

perkhidmatan awam

• Menggubal dasar personel perkhidmatan awam termasuk

pengambilan, penempatan, kenaikan

pangkat, latihan, gaji, elaun, kemudahan, faedah persaraan dan ganti rugi

kemalangan, suasana kerja, motivasi, insentif dan penghargaan

• Merancang keperluan tenaga manusia perkhidmatan awam yang berkualiti

• Menentukan struktur dan saiz yang optimum

• Menguruskan hubungan majikan dan pekerja ke arah mewujudkan suasana

yang harmonis

OBJEKTIF

Menjadi agensi personel sektor awam yang berprestasi tinggi dalam membekalkan

sumber manusia yang berupaya memberi perkhidmatan yang cemerlang melalui

penggubalan dasar dan pengurusan sumber manusia.

Menjadi sebuah organisasi bertaraf dunia dalam

perancangan, pembangunan dan pengurusan

sumber manusia yang cemerlang…

Hala Tuju STRATEGIK

Strategic DIRECTION

144


To be a world-

class

organisation, excel

ling in planning,

development and

management of

human resources…

OBJECTIVE

To be a high-performance public service personnel agency, raising a workforce capable of providing excellent services through

policy formulation and human resource management.

VISION

To be a world-class organisation, excelling in planning, development and

management of human resources based on professionalism, integrity and

state-of-the art technology and aligned with Vision 2020 to make Malaysia a

developed nation.

MISSION

To enhance the effectiveness of public service human capital toward achieving

public service excellence through the following functions:

• As the main advisor to the government in the management of public

service personnel

• Formulating public service personnel policies including

recruitment, emplacement, promotion, training, salaries, allowances,

retirement benefits, compensation, working

environment, motivation, incentives and recognition

• Planning for quality public service manpower requirements

• Determining the optimum organisational structure and size

• Managing a harmonious employer-employee relations

145


Kami berjanji akan memberi khidmat nasihat secara profesional dalam menggubal dan melaksanakan dasar serta peraturan

pengurusan sumber manusia bagi perkhidmatan awam dengan sentiasa mengalu-alukan pelanggan, memberikan

senyuman, mendengar dan memberi layanan mesra merangkumi fungsi-fungsi berikut:

• Memberi perkhidmatan yang cemerlang melalui perancangan, penggubalan dan pelaksanaan dasar pengurusan sumber manusia

dengan menepati ciri-ciri kualiti seperti berikut:

• Cepat dalam semua tindakan

• Tepat dalam membuat keputusan

• Layanan mesra kepada pelanggan

• Menepati masa yang dijanjikan

• Adil dan saksama dalam pertimbangan

• Menentukan perkhidmatan dan maklumat mudah diperolehi serta boleh dipercayai

• Menepati undang-undang, dasar dan peraturan

Perkhidmatan mesra pelanggan sentiasa menjadi amalan di JPA

A friendly customer service is the norm in the PSD

• Membangunkan organisasi perkhidmatan awam yang mantap melalui penyusunan semula struktur organisasi, skim perkhidmatan

dan perjawatan secara berterusan selaras dengan skop tanggungjawab semasanya supaya dapat berfungsi dengan optimum

Piagam PELANGGAN

Clients’ CHARTER

146


• Memastikan pengurusan modal insan yang terbaik bertujuan meningkatkan keberkesanan dan kecekapan anggota perkhidmatan

awam melalui pembangunan sistem-sistem dan amalan-amalan terkini

• Meningkatkan produktiviti dan kecekapan modal insan perkhidmatan awam melalui latihan pra-perkhidmatan dan dalam

perkhidmatan berdasarkan dasar latihan perkhidmatan awam

• Menarik, membangun dan mengekalkan tenaga kerja berpotensi ke arah prestasi yang cemerlang melalui pengurusan gaji, elaun

dan pelbagai kemudahan yang disediakan.

We pledge to provide advisory services in a professional manner in the formulation and implementation of policies and regulations

pertaining to human resource management in the public service as follows:

• Providing excellent service in planning, formulation and implementation of human resource management policies with attention to

the following qualities:

• Prompt in all actions

• Accurate in decision-making

• Friendly in serving customers

• Timeliness in providing services

• Fair and just in all considerations

• Readily available and reliable services and information

• Compliance with rules, regulations and policies.

• To ensure that public organisations are equipped with suitable structures, establishment and schemes of service in accordance with

their current responsibilities so as to function at an optimum level

• To ensure the best human capital management for enhancing the efficiency and effectiveness of the public service through the

development of systems and best practices

• To increase the productivity and efficiency of the public service human capital through pre- and in-service training in accordance

with public service training policies

• To attract, develop and retain workforce with potential towards excellent performance through salaries management, allowances

and various perks.

Warga JPA mendegar taklimat berkenaan pengurusan hubungan pelanggan

PSD staff listening to a talk on customer relationship management

147


Etika ialah satu perkataan yang berasal dari bahasa Greek

iaitu „ethos‟ yang memberi maksud “character” atau

perwatakan dan keperibadian. Etika juga boleh

didefinisikan sebagai “code of human conduct” atau

peraturan yang membatasi gelagat manusia. Etika

memainkan peranan yang penting dalam menentukan

produktiviti sesebuah organisasi. Semakin tinggi tahap

pemahaman dan penghayatan yang dikongsi bersama oleh

warga, maka semakin tinggilah produktiviti organisasi

tersebut.

Sebagai sebuah agensi pengurusan sumber manusia

unggul, JPA telah melancarkan Kod Etika pada tahun 1998.

Ianya dijadikan asas oleh setiap warganya dalam

melaksanakan tugas dan tanggungjawab masing-masing

dengan nilai-nilai dipegang bersama. Pelaksanaan Kod

Etika JPA adalah selaras dengan Arahan Y.A.B. Perdana

Menteri Malaysia No. 1 Tahun 1998 Mengenai Pemantapan

Integriti Perkhidmatan Awam. Nilai-nilai yang terkandung

dalam Kod Etika JPA adalah:

Profesionalisme

Menghayati dan mengamalkan ciri-ciri profesionalisme

meliputi komitmen yang tekun, gigih, bermutu

tinggi, bertanggungjawab, berkemahiran, bijaksana, tabah,

berkempuan, integriti, kreatif, inovatif, bermutu dan

berdaya saing dalam menjalankan tugas.

Bertindak Sebagai Satu Pasukan

Melahirkan kerja berpasukan yang berkesan ke arah

pencapaian visi, misi, dan objektif yang mengutamakan

kepentingan dan keberkesanan perkhidmatan serta imej

Jabatan.

Kecemerlangan dan Keunggulan

Mengutamakan kecemerlangan dan keunggulan melalui

prestasi kerja terbaik, mengutamakan

pelanggan, mendapatkan pelbagai kemahiran bagi

melaksanakan tugas, berdedikasi dan berdisiplin tinggi.

Berhemah dan Berwibawa

Mengamalkan sifat-sifat terpuji, termasuk dapat

menyesuaikan diri dalam semua keadaan, bersedia

menerima kritikan dan teguran, memelihara penampilan diri

serta berbudi bahasa.

Berilmu Melalui Pembelajaran Berterusan

Meneruskan pembelajaran menerusi pelbagai cara untuk

peningkatan diri termasuk melalui pengalaman dan

menggalakkan anggota lain untuk terus belajar. Nilai-nilai

ini disemai di kalangan warga JPA melalui

seminar, taklimat dan pemerhatian dalam kit JPA khusus

untuk warga baru.

Professionalism

Appreciate and practise professionalism, which includes

being diligent, committed, responsible, persistent, skilled,

intelligent, of high integrity, creative, innovative, and resolute

in carrying out tasks and responsibilities.

Act as a Team

Work as a team towards achieving the organisational

vision, mission, and objectives that put priority on service

effectiveness and departmental image.

Excellence and Distinction

Putting excellence and distinction as a priority through best

work performance, putting customers first, acquiring various

skills to enhance performance and being dedicated and

highly disciplined.

Courteous and Credible

Practise praiseworthy conduct including the ability to adapt

to all situations, being open to criticism, being presentable

and always being courteous.

Knowledgeable through Continuous Learning

Continuously learning through various means including

experience for self-development and motivating others to

learn as well. These values are cultivated among the staff

through seminars, talks, and publication in the form of the

PSD Kit especially for new officers.

The word „Ethics‟ originates from the Greek word „Ethos‟

which means character and conduct. Ethics can be defined as

a code of conduct or rules that circumscribes human

behaviour. Ethics plays an important role in determining the

productivity of an organisation. The higher the

understanding and assimilation of the shared values by its

members, the higher is the productivity of the organisation.

As a premier human resource agency, the PSD launched its

Code of Ethics in 1998. The Code is to be the guiding

principle for all PSD employees in the discharge of their

work and responsibilities. It represents the shared values of

the organisation. The implementation of the PSD Code of

Ethics is consonant with the Rt. Hon. Prime Minister‟s Directive

1 of 1998 on the Strengthening of Integrity in the Public

Service. The values contained in the PSD Code of Ethics are

as follows:

Perkongsian NILAI

Shared VALUES

148


Dalam mengurus sumber manusia perkhidmatan awam, JPA

menjalankan kuasanya berasaskan peruntukan undang-

undang berikut:

• Perlembagaan Persekutuan Bahagian 10 –

Perkhidmatan Awam

• Akta Prosedur Kewangan 1957 (Akta 61)

• Akta Fungsi-Fungsi Menteri 1969 (Akta 2)

• Perintah-Perintah Am (Bab B, C, E, F dan G)

• Peraturan-Peraturan Kenaikan Pangkat Perkhidmatan

Pelajaran, 1974 [P.U (A) 89/74]

• Peraturan-Peraturan Kenaikan Pangkat Perkhidmatan

Awam, 1986 [P.U (A) 151/86]

• Peraturan-Peraturan Pegawai Awam (Kelakuan dan

Tatatertib) 1993

• Peraturan-Peraturan Pegawai Awam (Kelakuan

dan Tatatertib) (Pindaan) 1995


Tatatertib) (Pindaan) 1996



• Peraturan-Peraturan Pegawai Awam

(Pelantikan, Kenaikan Pangkat dan Penamatan

Perkhidmatan) 2005 [P.U (A) 176/2005]



In managing the public service human resources, the PSD

derives its power from the following legal provisions :

• Chapter 10 of the Federal Constitution – Public

Service

• Financial Procedure Act 1957 (Act 61)

• Ministerial Functions Act 1969 (Act 2)

• General Orders (Chapters B, C, E, F and G)

• Education Officers Promotion Regulations 1974 [P.U

(A) 89/74]

• Public Officers Promotion Regulations 1986 [P.U (A)

151/86]

• Public Officers Regulations (Conduct and Discipline)

1993


(Amendment) 1995


(Amendment) 1996


(Amendment) 2002

• Public Officers Regulations (Appointment, Promotion

and Termination of Service) 2005


(Amendment) 2006

Punca Kuasa PENGURUSAN SUMBER MANUSIA

Authority Over HUMAN RESOURCE MANAGEMENT

149


• Akta Pencen (Pindaan) 2009 (Akta A1343)

• Akta Pencen Pihak-Pihak Berkuasa Berkanun dan

Tempatan (Pindaan) 2009 (Akta A1344)

• Akta Penyelarasan Pencen (Pindaan) 2009 (Akta

A1345)

• Perintah Penyelarasan Pencen (Pencen Terendah Sekali)

2009 [P.U.(A)35/2009]

• Members of Parliament Remuneration Act (Amendment)

1997 (Act 984)

• Members of Parliament Remuneration Act 1980 (Act

237)

• The Judges Remuneration Act 1971 (Act 45)

• The Judges Remuneration Act (Amendment) 2009 (Act

A1346)

• Akta Perwakilan Kuasa 1956 (Akta 358)

• Akta Pencen 1980 (Akta 227)

• Peraturan-Peraturan Pencen 1980

• Akta Penyelarasan Pencen 1980 (Akta 238)

• Akta Pencen Pihak-Pihak Berkuasa Berkanun dan

Tempatan 1980 (Akta 239)



• Akta Pencen Pihak-pihak Berkuasa Berkanun dan

Tempatan 2008 (Pindaan) Akta A1336

• Penetapan dan Pembatalan Penetapan Pencen

Terendah Sekali di bawah Seksyen 22A, Akta Pencen

1980 [P.U.(B)38/2009]

• Penetapan dan Pembatalan Penetapan Pencen

Terendah Sekali di bawah Seksyen 25, Akta Pencen

Pihak-Pihak Berkuasa Berkanun dan Tempatan 1980

[P.U.(B)39/2009]

• Delegation of Powers Act 1956 (Act 358)

• Pensions Act 1980 (Act 227)

• Pensions Regulations 1980

• Pensions Adjustment Act 1980 (Act 238)

• Statutory and Local Authorities Pensions Act 1980 (Act

239)

• Pensions Act (Amendment) 1992 (Act A823)


• Statutory and Local Authorities Pensions Act

(Amendment) 2008 (Act A1336)

• Determination and Revocation of Determination of

Lowest Pension under Section 22A Pensions Act 1980

[P.U. (B)38/2009]

• Determination and Revocation of Determination of

Lowest Pension under Section 25 Statutory and Local

Authorities Pensions Act 1980 [P.U. (B)39/2009]


• Statutory and Local Authorities Pensions Act

(Amendment) 2009 (Act A1344)

• Pensions Adjustment Act (Amendment) 2009 (Act

A1345)

• Pensions Adjustment Order (Lowest Pension) 2009

[P.U. (A) 35/2009]

• The Mental Disorders Ordinance 1952

• Counselors Act 1998 (Act 580)• The Mental Disorders Ordinance 1952

• Akta Kaunselor 1998 (Akta 580)

• Akta Saraan Ahli Parlimen (Pindaan) 1997 (Akta 984)

• Akta Saraan Ahli Parlimen 1980 (Akta 237)

• Akta Saraan Hakim 1971 (Akta 45)

• Akta Saraan Hakim (Pindaan) 2009 (Akta A1346)

Punca Kuasa PENGURUSAN SUMBER MANUSIA

Authority Over HUMAN RESOURCE MANAGEMENT



• Peraturan Lembaga Tatatertib Perkhidmatan Awam

[P.U (A) 396]

• Peraturan Lembaga Kenaikan Pangkat Perkhidmatan

Awam [P.U (A) 151]


(Amendment) 2007

• The Public Service Disciplinary Board Regulations [P.U

(A) 396]

• Public Service Promotion Board Regulations [P.U (A)

151]

150


Sebarang pertanyaan atau maklumat lanjut boleh diperolehi

dengan menghubungi kami di:

For more information or enquiries please contact:

Unit Komunikasi Korporat

Corporate Communications Unit

Jabatan Perkhidmatan Awam Malaysia

Aras 12, Blok C1, Kompleks C,

Pusat Pentadbiran Kerajaan Persekutuan,

62510 Putrajaya

: 03 – 8885 3096

: 03 – 8889 2186

: [email protected]

Sidang Pengarang merakamkan penghargaan kepada

semua bahagian JPA di atas sumbangan dalam

penyediaan Laporan Tahunan JPA 2009.

The Editorial Board records its appreciation to all

divisions of the PSD for their contribution in the

preparation of the 2009 PSD Annual Report.

Tel

Fax

Emel

h t t p : / / w w w . j p a . g o v . m y

P E N E R A J U T R A N S F O R M A S I Driving Transformation