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14.14.11
OF INFORMATION OF INFORMATION SYSTEMSSYSTEMS
CHAPTER 14. ETHICAL & CHAPTER 14. ETHICAL & SOCIAL IMPACTSOCIAL IMPACT
14.14.22
LEARNING OBJECTIVESLEARNING OBJECTIVES
• ANALYZE ETHICAL, SOCIAL, ANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY POLITICAL ISSUES RAISED BY INFORMATION SYSTEMSINFORMATION SYSTEMS
• IDENTIFY, APPLY MORAL IDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION DIMENSIONS OF INFORMATION SOCIETYSOCIETY
**
14.14.33
LEARNING OBJECTIVESLEARNING OBJECTIVES
• APPLY ETHICAL ANALYSISAPPLY ETHICAL ANALYSIS
• UNDERSTAND ETHICAL UNDERSTAND ETHICAL PRINCIPLES FOR CONDUCTPRINCIPLES FOR CONDUCT
• DEVELOP CORPORATE POLICIES DEVELOP CORPORATE POLICIES FOR ETHICAL CONDUCTFOR ETHICAL CONDUCT
**
14.14.44
MANAGEMENT CHALLENGESMANAGEMENT CHALLENGES
• UNDERSTAND ETHICAL & SOCIAL UNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMSISSUES RELATED TO SYSTEMS
• ETHICS IN AN INFORMATION ETHICS IN AN INFORMATION SOCIETYSOCIETY
• MORAL DIMENSION OF MORAL DIMENSION OF INFORMATION SYSTEMSINFORMATION SYSTEMS
**
14.14.55
ETHICSETHICS
PRINCIPLES OF RIGHT AND WRONGPRINCIPLES OF RIGHT AND WRONG
USED BY INDIVIDUALSUSED BY INDIVIDUALS
AS FREE MORAL AGENTSAS FREE MORAL AGENTS
TO GUIDE BEHAVIORTO GUIDE BEHAVIOR
**
14.14.66
• INFORMATION RIGHTS & INFORMATION RIGHTS & OBLIGATIONSOBLIGATIONS
• PROPERTY RIGHTSPROPERTY RIGHTS
• ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL
• SYSTEM QUALITYSYSTEM QUALITY
• QUALITY OF LIFEQUALITY OF LIFE
**
MORAL DIMENSIONS OF THE MORAL DIMENSIONS OF THE INFORMATION AGEINFORMATION AGE
14.14.77
INDIVIDUAL
SOCIETY
POLITY
ETHICAL ISSUES
SOCIAL ISSUES
POLITICAL ISSUES
QUALITY OF LIFEQUALITY OF LIFE
INFORMATION INFORMATION RIGHTS & RIGHTS & OBLIGATIONSOBLIGATIONS
PROPERTY PROPERTY RIGHTS & RIGHTS & OBLIGATIONSOBLIGATIONS
ACCOUNTABILITY ACCOUNTABILITY & CONTROL& CONTROL
SYSTEM SYSTEM QUALITYQUALITY
ETHICAL, SOCIAL & POLITICAL ETHICAL, SOCIAL & POLITICAL ISSUESISSUES
INFORMATION INFORMATION & &
TECHNOLOGYTECHNOLOGY
14.14.88
TECHNOLOGY TRENDS & TECHNOLOGY TRENDS & ETHICAL ISSUESETHICAL ISSUES
• COMPUTING POWER DOUBLES EVERY 18 COMPUTING POWER DOUBLES EVERY 18 MONTHSMONTHS
• DECLINING COSTS OF DATA STORAGEDECLINING COSTS OF DATA STORAGE• DATA MINING ADVANCES DATA MINING ADVANCES • NETWORKING ADVANCESNETWORKING ADVANCES
**
14.14.99
ETHICS IN AN INFORMATION ETHICS IN AN INFORMATION SOCIETYSOCIETY
• RESPONSIBILITY:RESPONSIBILITY: Accepting costs, Accepting costs, duties, obligations for decisionsduties, obligations for decisions
• ACCOUNTABILITY:ACCOUNTABILITY: Assessing Assessing responsibilities for decisions & actionsresponsibilities for decisions & actions
• LIABILITY:LIABILITY: Must pay for legal damages Must pay for legal damages• DUE PROCESS:DUE PROCESS: Insures laws are applied Insures laws are applied
properlyproperly
**
14.14.1010
ETHICS IN AN INFORMATION ETHICS IN AN INFORMATION SOCIETYSOCIETY
ETHICAL ANALYSIS:ETHICAL ANALYSIS:• IDENTIFY, DESCRIBE FACTSIDENTIFY, DESCRIBE FACTS• DEFINE CONFLICT, IDENTIFY VALUESDEFINE CONFLICT, IDENTIFY VALUES• IDENTIFY STAKEHOLDERSIDENTIFY STAKEHOLDERS• IDENTIFY OPTIONSIDENTIFY OPTIONS• IDENTIFY POTENTIAL CONSEQUENCESIDENTIFY POTENTIAL CONSEQUENCES
**
14.14.1111
ETHICAL PRINCIPLES:ETHICAL PRINCIPLES:• TREAT OTHERS AS YOU WANT TO BE TREATEDTREAT OTHERS AS YOU WANT TO BE TREATED• IF ACTION NOT RIGHT FOR EVERYONE, NOT IF ACTION NOT RIGHT FOR EVERYONE, NOT
RIGHT FOR ANYONE (KANT)RIGHT FOR ANYONE (KANT)• IF ACTION NOT REPEATABLE, NOT RIGHT AT IF ACTION NOT REPEATABLE, NOT RIGHT AT
ANY TIME (DESCARTES)ANY TIME (DESCARTES)• PUT VALUE ON OUTCOMES, UNDERSTAND PUT VALUE ON OUTCOMES, UNDERSTAND
CONSEQUENCESCONSEQUENCES• INCUR LEAST HARM OR COSTINCUR LEAST HARM OR COST• NO FREE LUNCHNO FREE LUNCH
**
ETHICS IN AN INFORMATION ETHICS IN AN INFORMATION SOCIETYSOCIETY
14.14.1212
INFORMATION RIGHTSINFORMATION RIGHTSPRIVACY:PRIVACY: Right to be left alone Right to be left alone
FAIR INFORMATION PRACTICES FAIR INFORMATION PRACTICES (FIP)(FIP)::• NO SECRET PERSONAL RECORDSNO SECRET PERSONAL RECORDS• INDIVIDUALS CAN ACCESS, AMEND INDIVIDUALS CAN ACCESS, AMEND
INFORMATION ABOUT THEMINFORMATION ABOUT THEM• USE INFO ONLY WITH PRIOR CONSENTUSE INFO ONLY WITH PRIOR CONSENT• MANAGERS ACCOUNTABLE FOR DAMAGE DONE MANAGERS ACCOUNTABLE FOR DAMAGE DONE
BY SYSTEMSBY SYSTEMS• GOVERNMENTS CAN INTERVENEGOVERNMENTS CAN INTERVENE
**
14.14.1313
U.S. FEDERAL PRIVACY LAWSU.S. FEDERAL PRIVACY LAWSGENERAL FEDERAL PRIVACY LAWS:GENERAL FEDERAL PRIVACY LAWS:
FREEDOM OF INFORMATION ACT, 1968FREEDOM OF INFORMATION ACT, 1968
PRIVACY ACT OF 1974PRIVACY ACT OF 1974
ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986
COMPUTER MATCHING AND PRIVACY PROTECTION COMPUTER MATCHING AND PRIVACY PROTECTION ACT OF 1988ACT OF 1988
COMPUTER SECURITY ACT OF 1987COMPUTER SECURITY ACT OF 1987
FEDERAL INTERNET PRIVACY PROTECTION ACT OF FEDERAL INTERNET PRIVACY PROTECTION ACT OF 19971997
**
14.14.1414
PRIVACY LAWS AFFECTING PRIVATE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS:INSTITUTIONS:
FAIR CREDIT REPORTING ACT, 1970FAIR CREDIT REPORTING ACT, 1970
FAMILY EDUCATION RIGHTS & PRIVACY ACT OF FAMILY EDUCATION RIGHTS & PRIVACY ACT OF 19781978
RIGHT TO FINANCIAL PRIVACY ACT OF 1978RIGHT TO FINANCIAL PRIVACY ACT OF 1978
PRIVACY PROTECTION ACT OF 1980PRIVACY PROTECTION ACT OF 1980
CABLE COMMUNICATIONS POLICY ACT OF 1984CABLE COMMUNICATIONS POLICY ACT OF 1984
**
U.S. FEDERAL PRIVACY LAWSU.S. FEDERAL PRIVACY LAWS
14.14.1515
MORE PRIVACY LAWS AFFECTING PRIVATE MORE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS:INSTITUTIONS:
ELECTRONIC COMMUNICATIONS PRIVACY ACT OF ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 19861986
VIDEO PRIVACY PROTECTION ACT OF 1988VIDEO PRIVACY PROTECTION ACT OF 1988
CONSUMER INTERNET PRIVACY PROTECTION ACT OF CONSUMER INTERNET PRIVACY PROTECTION ACT OF 19971997
COMMUNICATIONS PRIVACY & CONSUMER COMMUNICATIONS PRIVACY & CONSUMER EMPOWERMENT ACT OF 1997EMPOWERMENT ACT OF 1997
DATA PRIVACY ACT OF 1997DATA PRIVACY ACT OF 1997
**
U.S. FEDERAL PRIVACY LAWSU.S. FEDERAL PRIVACY LAWS
14.14.1616
INTELLECTUAL PROPERTYINTELLECTUAL PROPERTY
INTELLECTUAL PROPERTY:INTELLECTUAL PROPERTY: Intangible Intangible creations protected by lawcreations protected by law
TRADE SECRET:TRADE SECRET: Intellectual work or Intellectual work or product belonging to business, not in product belonging to business, not in public domainpublic domain
COPYRIGHT:COPYRIGHT: Statutory grant protecting Statutory grant protecting intellectual property from copying by intellectual property from copying by others for 28 yearsothers for 28 years
**
14.14.1717
INTELLECTUAL PROPERTYINTELLECTUAL PROPERTY
TRADE MARK:TRADE MARK: Legally registered mark, Legally registered mark, device, or name to distinguish one’s device, or name to distinguish one’s goodsgoods
PATENT:PATENT: Legal document granting owner Legal document granting owner exclusive monopoly on an invention for 17 exclusive monopoly on an invention for 17 yearsyears
**
14.14.1818
ETHICAL ISSUES:ETHICAL ISSUES: Who is morally Who is morally responsible for consequences of use?responsible for consequences of use?
SOCIAL ISSUES:SOCIAL ISSUES: What should society What should society expect and allow?expect and allow?
POLITICAL ISSUES:POLITICAL ISSUES: To what extent To what extent should government intervene, should government intervene, protect?protect?
**
ACCOUNTABILITY, LIABILITY & ACCOUNTABILITY, LIABILITY & CONTROLCONTROL
14.14.1919
ETHICAL ISSUES:ETHICAL ISSUES: When is software or When is software or service ready for release?service ready for release?
SOCIAL ISSUES:SOCIAL ISSUES: Can people trust quality of Can people trust quality of software, services, data?software, services, data?
POLITICAL ISSUES:POLITICAL ISSUES: Should congress or Should congress or industry develop standards for software, industry develop standards for software, hardware, data quality?hardware, data quality?
**
SYSTEM QUALITY: DATA SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORSQUALITY & SYSTEM ERRORS
14.14.2020
QUALITY OF LIFEQUALITY OF LIFE
CENTRALIZATION VS. DECENTRALIZATIONCENTRALIZATION VS. DECENTRALIZATION
RAPID CHANGE:RAPID CHANGE: Reduced response time to Reduced response time to competitioncompetition
MAINTAINING BOUNDARIES:MAINTAINING BOUNDARIES: Family, work, Family, work, leisureleisure
DEPENDENCE AND VULNERABILITYDEPENDENCE AND VULNERABILITY
COMPUTER CRIME & ABUSECOMPUTER CRIME & ABUSE
**
14.14.2121
QUALITY OF LIFEQUALITY OF LIFEEMPLOYMENT:EMPLOYMENT: trickle-down trickle-down
technology; reengineering job losstechnology; reengineering job loss
EQUITY & ACCESS:EQUITY & ACCESS: increasing racial & increasing racial & social class cleavagessocial class cleavages
HEALTH RISKSHEALTH RISKS **
14.14.2222
QUALITY OF LIFEQUALITY OF LIFEHEALTH RISKS:HEALTH RISKS: • REPETITIVE STRESS INJURY (RSI)REPETITIVE STRESS INJURY (RSI)• CARPAL TUNNEL SYNDROME (CTS)CARPAL TUNNEL SYNDROME (CTS)• COMPUTER VISION SYNDROME (CVS)COMPUTER VISION SYNDROME (CVS)• TECHNOSTRESS: Irritation, hostility, TECHNOSTRESS: Irritation, hostility,
impatience, enervation, fearimpatience, enervation, fear• VDT RADIATIONVDT RADIATION
**
14.14.2323
MANAGEMENT ACTIONS: A MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICSCORPORATE CODE OF ETHICS
INFORMATION RIGHTS & INFORMATION RIGHTS & OBLIGATIONSOBLIGATIONS
PROPERTY RIGHTS & OBLIGATIONSPROPERTY RIGHTS & OBLIGATIONS
ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL
SYSTEM QUALITYSYSTEM QUALITY
QUALITY OF LIFEQUALITY OF LIFE
**
14.14.2424
Connect to the INTERNETConnect to the INTERNET
Laudon/Laudon Web site: http://www.prenhall.com/laudon
Additional Internet Resources related to this chapter:http://www.lightlink.com/fors/http://www.cpsr.org/dox/home.htmlgopher://gopher.vortex.com/privacyhttp://pages.ripco.com:8080/~glr/stalk.htmlhttp://www.cybergold.com
http://www.netscapeworld.com/netscapeworld/nw-02-1997/nw-02-cookiehowto.html
© 2001 Laudon & Laudon, Essentials of Management Information Systems 4/e
14.14.2525
OF INFORMATION OF INFORMATION SYSTEMSSYSTEMS
CHAPTER 14. ETHICAL & CHAPTER 14. ETHICAL & SOCIAL IMPACTSOCIAL IMPACT