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POST SHOWREPORT
13-14 May 2014Dubai InternationalConvention & Exhibition Centre
Strategic Partner Created byOfficial Government Partners
EXECUTIVESUMMARY
Cards & Payments Middle East 2014The Mobile Show Middle East 2014Ecommerce Show Middle East 2014Retail Show Middle East 2014
The 15th year for Cards & Payments Middle East Launch year for Retail & Ecommerce ShowThe 3rd year for The Mobile Show Middle East
Emirates Identity AuthorityTelecommunications Regulatory Authority (UAE)
eDirham
13-14 May 2014
Dubai International Convention and Exhibition Centre
14,517sqm**50% growth from 2013**
240 companies
Day One – Tuesday 13th May – 5,311Day Two – Wednesday 14th May – 4,497
Banks, telecom operators, retailers, government, brands & enterprise
http://www.terrapinn.com/go/enterprise-middle-east/
12-13 May 2015
Terrapinn Middle East FZ-LLC
Show names
About
Official GovernmentPartners
Strategic Partner
Dates
Venue
Show size
Sponsors & exhibitors
Attendees
Key Profiles
Website
2015 dates
Organised by
Ana Pereira | Marketing Manager | VeriFone
“This is a major event for our business activity in the Middle East. It is the opportunity for VeriFone to meet most of our partners and end user customers from across the region. I think that 2014 was “a grand cru” event in terms of attendance, activity and interest. Our stand was permanently full with visitors, which is excellent!”
Muhannad Ebwini | CEO | Hyperpay
“The event was amazing, as we managed to meet a lot of senior decision makers from the industry and also we met a lot of potential clients, and the good thing is that many of them are serious and we have already started doing business one week after the event”
THEEXHIBITION
Card manufacturers
In-store technology & digital signage
Mobile payments & commerce
Mobile applications
Payment and security technology
Payment processor
Payment schemes
Printer hardware
Mobile advertising & marketing
Software testing
Systems integrators
Payment software
Mobile infrastructure & security
Mobile platforms & devices
ID management, authentication & biometrics
Digital marketing solutions
Ecommerce platforms or technology
ATM Kiosk, POS & self service
Card component technology
EXHIBITOR PROFILES
Elias Ghanem | CEO and Founder | Telr.com
“I was really impressed by the number of senior level representatives from regional retailers and banks. With such a great variety of seminar sessions and roundtables it was a fantastic opportunity to learn from global industry experts. The size of the exhibition made it a brilliant event to attend - I was able to meet with a huge variety of service providers all in one place. The show was a great opportunity for me to catch up, in person, with my peers and companies that I have been doing business with. I made some fantastic new contacts at the event who will help me and my company over the next year.”
4%
16%
4%
6%
3%
3%
3%
3%
11%
2%
2%
2%
16%
1%
1%
8%
2%
5%
8%
attendees
9,808
Exhibitors(65% increase from
2013)
240
VIP & GovernmentAttendees
(180 in 2013)
408
Over 250 meetings betweenexhibitors and visitors werefacilitated through thenetworking team and app
THANK YOU TO OUR SPONSORS AND PARTNERS
TM
TM
TM
Official Government Partners
Platinum Sponsors
Gold Sponsors
Silver Sponsors
Awards Title Sponsor Other Sponsor
ATTENDEE BREAKDOWN
TOP PROducTS and SERvIcES vISITORS camE TO PuRcHaSE
BY REGIOn
BY PROFILE
TOP REaSOnS vISITORS aTTEndEd THE SHOw
Update on new technology/
gather information
Purchase products
Seek representation
Evaluate to exhibit in the
future
6%
Retail Bank
22%
Middle East
76%
Government
16%
Asia
Reseller/Distributer
Telecom Operator
18%
Europe
Enterprise
6%
App Developer
6%
North America Rest of World
Publisher/Broadcaster
3%
Retailer
16%
Africa
Advertising
4% 4%
Brand
5%
1% 1%8%8%
Frederic Simon | Director, EMEA Region | FIME
“Let me tell you how impressed I was by the show this year in terms of quality, attendance and size.”
Rami Kilani | Head of IT | Jordan Dubai Islamic Bank
“It was really an excellent event that reflected the power of new technologies and market trends, which had its great effects and benefits on my experience.”
• ATM Kiosk, POS & self service
• Card component technology
• Card manufacturers
• Digital marketing solutions
• Ecommerce platforms or
technology
• ID management, authentication &
biometrics
• In-store technology & digital
signage
• Mobile aadvertising & marketing
• Mobile applications
• Mobile infrastructure & security
• Mobile payments & commerce
• Mobile platforms & devices
• Payment and security technology
• Payment processor
• Payment schemes
• Payment software
• Printer hardware
• Software testing
• Systems integrators
WITH THANKS TO ALL OUR EXHIBITORS
helping companies succeed online
WHERE BANKING, PAYMENT,RETAIL AND MOBILE COLLIDE
Smar
tcard
, pay
men
ts an
d ID
techn
ologie
s for
ban
ks, r
etaile
rs,
enter
prise
, telc
os an
d go
vern
men
t
Helping telcos, enterprise and
government find the latest solutions to
enable the mobile revolution
In-store technology, marketing and
operations for retailers
Helping
bus
iness
es b
uild,
enha
nce
and
deliv
er th
eir ec
omm
erce
strate
gy
Innovation and new technology is driving Middle East government and businesses of all sizes at a phenomenal rate. With new opportunities comes new challenges. We bring together a marketplace of 4 global event brands under 1 roof to provide a packed 2 days of inspiration, education, networking and solutions for your current and potential customers.
CARDS & PAYMENTSOVERVIEW
New technology and new business models are re-inventing, innovating and disrupting the payments and identity landscape.
Banks, telcos, government, enterprise and retail all attended the 15th Cards & Payments Middle East to learn about and invest in the latest solutions that enable them to engage with their customers, on their terms and at a level that gives them competitive advantage in a crowded marketplace and drive revenues.
For the 2nd year, we interviewed our keynote speakers and exhibitors live during the show. In our intimate studio, we dug deep into the pitfalls, success stories and their most recent projects. These interviews provided us with invaluable content that contributes to our year round content marketing strategy.
This gave our sponsors and exhibitors the opportunity to demonstrate their innovative product launches for the Middle East market.
aTTEndEE PROFILES
• Enterprise
• Government
• Reseller/Distributer
• Retail Bank
• Retailer
• Telecom Operator
LauncHPad
caRdS Tv
Eng. Nasser H. Saleh | CEO & Founder | Operator of eFawateerCom EBPPS for the Central Bank of Jordan
“Attending this show is now a must for the next years. It’s a great occasion to network with the global industry experts.”
CARDS & PAYMENTSKEY BUYERS WHO ATTENDED
Vice President, Customer Experience Management | Abu Dhabi Commercial BankHead Transaction Services | Abu Dhabi Commercial BankVice President, Senior Manager - E-Channels & Online Services | Abu Dhabi Commercial BankHead Alternate Channels (IT) and Support Systems | Abu Dhabi Commercial BankHead of Card Centre | Abu Dhabi Commercial BankHead of Acquisition, Cards | Abu Dhabi Commercial BankHead of Cards | Abu Dhabi Commercial BankHead of E-Banking | Abu Dhabi Islamic BankHead of Self Service Channels | Abu Dhabi Islamic BankManager e-Business and ATM distribution | Abu Dhabi Islamic BankHead of IT | Abu Dhabi Islamic BankCards Business Head | Abu Dhabi Islamic BankHead E-Banking | Abu Dhabi Islamic BankSr. Manager Procurement & Contracts | Abu Dhabi Islamic BankManager | Abu Dhabi Islamic BankHead of IT Development | Abu Dhabi Islamic BankChief Technology Officer | Abu Dhabi Islamic BankDirector - Card Systems & Operations | Abu Dhabi Islamic BankHead of IT | Abu Dhabi Islamic BankADC Development Team Leader - Technology Services Department | Abu Dhabi Islamic BankProject Manager - Cards Development | Abu Dhabi Islamic BankHead of Consumer Finance | Abu Dhabi Islamic BankHead of Electronic Banking Technology | Abu Dhabi Islamic BankHead of Business Technology | Abu Dhabi Commercial BankHead of Electronic Delivery Channels and Cards Products | AccorHead of Cards | Abu Dhabi Commercial BankManager -Card Services | Abu Dhabi Commercial BankCards Acquiring & Sales | Ajman BankSenior Product Manager - Payments and Cards | Ajman BankHead of Consumer Banking | Ajman BankHead of Cards and E - Banking | Ajman BankExecutive Manager- Head of Retail Banking | Al Fardan ExchangeHead of Products and marketing strategy | Al Ghurair PropertiesHead of Retail Banking | Al Hilal BankHead of Information Technology | Al Hilal BankHead of Electronic Distribution Channels | Al Hilal BankBusiness Development Manager | Al Hilal BankExecutive Manager Payments Systems & Domestic Banking Operations Dept | Al Hilal BankHead of Cards Management & ATMs | Al Mawarid BankHead of Merchant Acquiring | Al Rajhi BankChief Executive Officer | AlrajhibankChairman | American Express Saudi ArabiaDGM- Head of E-banking Division | American Express Saudi ArabiaManager - Customer Engagement and Communications | Arab BankOperations Manager | Arab National Banke-services Manager | Arab National BankHead of Express & Self Service Banking | Arab National BankHead of Channels Projects | Projects and Technology | Bank Al Jazira
Senior eServices Provisioning Officer | Bank AlJaziraHead of Cards | Bank Alfalah PakistanHead of Cards Analytics and Planning | Bank AlJaziraHead of Mobile Financial Services | Bank AlJaziraManager - Cards Portfolio | Bank AlJaziraManager Cards Business Planning | Bank AlJaziraHead of Business Marketing | Bank Audi sal - Audi Saradar GroupAVP, Group Strategy | Bank MuscatAutomation Services Manager | Bank MuscatHead of Strategy & Innovation | Bank MuscatGH-Cards and Electronic Banking Group | Bank MuscatHead, Cards | Bank MuscatHead of Card Operations | Bank MuscatExecutive Vice President-Mass Markets | Bank MuscatOwner | Bank Muscat AL Ahli AL Omani SaogSenior Manager Consumer Banking | Bank NizwaHead of Cards Business | Bank NizwaHead of IT | Bank NizwaManager - Partnerships | Bank NizwaFounder | Bank of BeirutCEO and Founder | Bank of Beirut & The Arab Countries S A LProject Manager Customer Systems | Bank of JordanHead of Mashreq Gold | Bank of JordanChief Transformation Officer | BankDhofarHead of Electronic Business and Innovation | BankDhofarHead of Distribution | BankMedHead Business Banking | Banque Audi LebanonHead of Personal Banking | Banque Audi SalHead of Sales | Banque Saudi FransiVice President Direct Banking Channels | Banque Saudi FransiManager Portfolio Management Unit | Barclays Bank PlcManager Authorization | Barclays Bank PlcAssistant Vice President- Website and Online Banking Development | Blom BankChannel Manager E Commerce | Blom BankNational Sales Manager | Boubyan BankWebsite & Online Development Manager | Boubyan BankSenior Vice President- Head of Payments Business | Boubyan BankHead of Enterprise Projects and Architecture | Byblos BankPresident, Middle East & Africa | CABChief Innovation Officer | Central Bank of JordanCountry Head UAE | CitibankVice President, Communications Middle East and Africa | Commercial Bank InternationalDivision President Middle East and North Africa | Commercial Bank InternationalHead of Cards Products & Value Proposition | Commercial Bank InternationalHead Payment Solutions & Services | Commercial Bank of DubaiProduct Manager-Retail Products | Commercial Bank of DubaiManager- Card Products, Product and Channels | Commercial Bank of Dubai - C.B.I.
CARDS & PAYMENTSKEY BUYERS WHO ATTENDED
Head of Products, Strategy and P.M.O. Consumer Banking Group | Commercial Bank of DubaiHead of Cards | Commercial Bank of QatarGroup Procurement Category Manager | Credit LibanaisHead of Retail Operations | Dubai FirstHead of Operational Risk and Governance | Dubai FirstCards Issuing Staff | Dubai FirstHead of Strategy | Dubai FirstStrategic business developer | Dubai FirstGeneral Manager, Business Development | Dubai GroupManaging Director | Dubai Healthcare CityProduct Manager - Credit Cards | Dubai Islamic BankHead Q.A. Manager - Banking Technology | Dubai Islamic BankQuality Assurance Specialist | Dubai Islamic BankAssistant Vice President Head of E-Channels | Dubai Islamic BankManager | Dubai Islamic BankDeputy Manger | Dubai Smart GovernmentRelations & Resource Development Manager | Dubai Smart GovernmentHead, E-business Acquiring | Dubai Smart GovernmentActing Head, Ebusiness | Emaar Hospitality Group LLCChief Financial Officer | Emirates IslamicDeputy General Manager | Emirates Islamic BankChairman, SINNAD and Chief Executive Officer, Benefit | Emirates NBDHead, Portfolio and Cvm | Emirates NBDHead Product Management | Emirates NBDSenior Officer, Card Development | Emirates NBDHead, Liability Products & Fee Management | Emirates NBDHead, Implementation & Delivery | Emirates NBDHead, ATM Network | Emirates NBDHead, Retail Marketing | Emirates NBDSenior Officer, Research Planning and Future Bank | Emirates NBDVice President and Manager- Research Planning & Future Bank | Emirates NBDConsultant | Emirates NBDManager Marketing and product Development | Emirates NBDSenior Vice President Head Program Management Office (PMO) | Emirates NBDEVP Head Retail Products and Distribution | Emirates NBDHead of Card Centre | Emirates NBDAssistant Vice President Product Head - Cards | Emirates NBDHead of Card Projects | Emirates NBDHead of Card Finance Settlements | Emirates NBDCard Projects Officer | Emirates NBDSenior BA | Emirates NBDHead of Business Development | ENOC/EPPCOHead of New Initiatives, Cards | FGBHead of Retail, UAE | First City Monument Bank LtdGlobal Head of Retail Banking | First City Monument Bank LtdSenior Vice President - Head of Service Quality | First Gulf BankHead, Acquiring Operation | First Gulf BankRegional Senior IT Manager | First Gulf BankSenior Vice President Business Head, Cards | First Gulf BankAVP Portfolio Manager Credit Cards | First Gulf Bank
Card Operations Head | Gulf BankBusiness Strategy Director | Gulf International BankIT Manager | Habtoor HotelsDivision Head, Business Systems | HSBCHead of ATMs Network | Jaffal GroupHead of Information Technology Division | Jordan Dubai Islamic bankATM product development manager | Landmark GroupHead of Cards | Landmark GroupHead of Alternative Delivery Channels | LMTDChief Information Officer | Madfoo3atChief Executive Officer | MAF CarrefourHead ATMs/CDMs & Mobile Banking | Mashreq BankGeneral Manager Cards and eBanking | Mashreq BankManager-Card Services | Mashreq BankGeneral Manager | Mashreq BankGeneral Manager | Mashreq BankSr. Manager Digital Channels | Mashreq BankHead Card Operation | Mashreq BankHead- Information Technology | Mashreq BankHead of Cards | Mashreq BankHead of Electronic Channels | Mashreq BankGroup Head of Electronic Banking and Card Services | Mashreq BankCards/Switch Section Manager | Mashreq BankHead of eChannels | Mashreq BankVP Barclaycard, Retail Banking | Mashreq BankVP - BBS-Sr Recovery Manager | Mashreq BankExecutive Manager - Head of Products | Mashreq BankExecutive Manager - Head of Direct Channels | Mashreq BankExecutive Manager-Product Management | Masraf Al RayanHead of Direct Banking & Alternative Channels Consumer Banking | National Bank of Abu DhabiChief Information Officer | National Bank of Abu DhabiManaging Editor | National Bank of Abu DhabiSenior Portfolio Manager | National Bank of Abu DhabiMarketing Supervisor | National Bank of Abu DhabiIT Project Manager | National Bank of Abu DhabiSVP-Head of Electronic Banking Services & IT | National Bank of Abu DhabiSVP- Head of Information Technology | National Bank of Abu DhabiSenior Vice President - Head of Strategic Projects | National Bank of Abu DhabiHead of Innovation Strategy | National Bank of Abu DhabiVP, CRM & Phone Banking | National Bank of Abu DhabiCards Product Head | National Bank of Abu DhabiHead of Multi-Banking and CRM, Retail Banking | National Bank of Abu DhabiAssistant Vice President - Cards Portfolios and Partnerships | National Bank of Abu DhabiHead, Customer Lifecycle Management | National Bank of Abu DhabiHead of Debit Cards product | National Bank of Abu DhabiAssociate Vice President Cards Business Development | National Bank of Abu DhabiSenior Manager, Commercial Cards | National Bank of Abu Dhabi
CARDS & PAYMENTSKEY BUYERS WHO ATTENDED
Head of Training Unit | National Bank of FujairaheServices Provisioning Officer | National Bank of FujairahCorporate Director of IT | National Bank of FujairahHead Direct Channels & CRM | National Bank of FujairahVice President - Head of IT | National Bank of KuwaitAssistant Vice President - Cards Operations, Retail Cards Business | National Bank of KuwaitAssociate Vice President - Head of Card Ops & Fraud Management | National Bank of KuwaitVice President & Head PMO Egypt Integration | NCBHead of Group Marketing and Customer Experience | Noor BankCountry Manager- Dubai | Noor BankAVP - Head of Mass Market Products | Noor BankSales Head Mass Market | Oman Ministry of DefenceStrategy & Business Development Director | Palestine Consulate in DubaiGroup Chief Financial Officer | Palestinian Business Council DubaiChairman | Qatar Central BankManager Personal Banking Call Centre | Samba Financial GroupSr. Product Manager, Acquisitions | Samba Financial GroupSenior Product Manager | Samba Financial GroupGroup Head of Shared Services and RCG Centralization | Samba Financial GroupAssociate Director, Key Accounts (Dubai and NE) | Samba Financial GroupDirector of Cards Business | Samba Financial GroupSr. Product Manager- Spends & Loyalty | Saudi Arabian Monetary AgencyLead Solutions Architect | Saudi Arabian Monetary AgencySenior Channels Manager | Saudi Hollandi BankHead of Delivery Channels | Sharjah Islamic BankManager, Cards Domain Support | Sharjah Islamic BankSr. Product Manager-Value Proposition & Alliances | Sharjah Islamic BankHead Application Delivery and Maintenance | Sharjah Islamic BankGroup Leader Delivery Channels | Sharjah Islamic Bank
Group Leader Delivery Channels Support | Sharjah Islamic BankManager-Information Security Governance | Social Security Fund-Ministry of InteriorManager Governance and Ops Risk | Social Security Fund-Ministry of InteriorAmbassador / Consul General | Stanbic IBTC Bank PlcHead of Palestinun Business Council - Dubai | Stanbic IBTC Bank PlcChief Technology Officer | The Benefit CompanyProduct Head- Credit Cards | The National Commercial BankAgm And Business Head, Consumer Assets Business | The National Commercial BankPortfolio Manager - Credit Cards | The National Commercial BankCredit Card Sales Head | The National Commercial BankCredit Manager | The National Commercial BankHead of Information Security Dpmt | The National Commercial BankSVP. Card OPS Head | The National Commercial BankSenior Manager Internet Banking E Channels | The National Commercial BankSenior Vice President, Branches Network | UAE Ministry of FinanceCall Center & ATM Manager | UAE Ministry of FinanceHead of Retail Banking Group | Union National BankSenior Vice President, Head of Consumer Finance Division | Union National BankAssistant Undersecretary for Budget and Revenue | Union National BankUndersecretary | Union National BankSenior Vice President - Head of Retail Banking | Union National BankHead of Procurement | Union National BankSenior Vice President & Head of IT | Union National BankExecutive Vice President and Head of Operations and Organization | United Arab BankVice President, Premises Management | United Arab Bank
H.E. Dr. Ali Al Khouri, Director General, Emirates Identity Authority | H.E. Saeed Rashid Alyateem, Assistant Undersecretary for Budget and Revenue, UAE Minister of Finance | Garry Lyons, Chief Innovation Officer, MasterCard | Khalifa Al Shamsi, Chief Digital Officer, Etisalat
CARDS & PAYMENTSPREMIUM CONFERENCE
For the first time ever at Cards and Payments Middle East, we introduced roundtables to the premium agenda. The roundtables allowed C-Level executives from across the cards and payments industries to discuss pressing topics in an informal setting that allowed them to build relationships and exchange ideas.
We were joined by roundtable hosts from the following companies:
The region's top financial experts gathered at the largest cards and payments conference in the region.
2014 saw the largest gathering of payments and banking executives to date at Cards and Payments Middle East. Hundreds of VIP's and delegates joined some of the world’s leading payment and banking experts as they took to the stage to discuss the hottest trends and innovations that are transforming the way we make transactions.
TOP SPEakERS
ROundTaBLES
Garry LyonsChief Innovation Officer
mastercard
Farhad IraniHead of Retail Banking
mashreq
Laurent Le moalVice President Europe and
General Manager, Continental Europe, Middle East and Africa
PayPal
constance choiGeneral Counsel
Payward Inc and kraken
Paul StoddartBoard Director
Zapp
Fraz chishtiChief Innovation Officer
noor Bank
CARDS & PAYMENTSSEMINARS
Two days of jam-packed content gave the attendees practical how-to knowledge to turn their ideas into actions.
Banks, telcos, government, enterprise and retail attended Cards & Payments Middle East to discover insights into the hottest payment and ID topics out in the market, helping them to gain understanding and product information to improve their businesses in 2014.
• Globalperspective:thenextbigpaymenttrendsto learn from• Contactless:bestpractices&keyrecipesforsuccess based on 5 years’ experience• Smartcities:howID,services,payments,apps, plastic and mobile all fit together in a digital society• Cardlinkedmarketing:usingtechnologyand analytics to engage your customer• Adoptinganomni-channelstrategytodrive acquisition, retain customers and deliver individual experiences• ThepotentialforprepaidintheMiddleEast:key drivers and opportunities for growth
• Understandinghowinteroperatbilityisthekeytothe success of mobile wallets• Adoptthe4rulesforefficientmobilemarketing• Mobilewalletmasterclass:smartwalletsand payment technologies at the heart of smart cities• Bitcoin:breakthroughorbubble?• Bigdataandmachinelearning–payment gamechangers
• Toptips–bestpracticesindigitalbanking• WhatbanksmustknowaboutHCE?• Enablingbranchtransformationusingselfservice solutions and new branch designs• Enhancingthedigitalcustomerexperiencefor everyday services• Usinginnovationtodeliverbetterbanking• Simplifyingcustomerrelationshipsviaomni-channel adoption
• Anewvisionofintegratedidentityandpayment management• Enablingtrustedservicesintomorrowssmartcities with smart technologies• ModernautomatedbordercontrolusingePassports to its full extent• Securityatthetimeofpersonalization:variable features to reduce risk in secure identification documents• eGovernmentyields$30-50bnannualsavingsby 2020 enabled by trusted digital identity
caRdS & PaYmEnTS HIGHLIGHTS m-cOmmERcE HIGHLIGHTS
FuTuRE Bank HIGHLIGHTS dIGITaL Id HIGHLIGHTS
Presenters included Presenters included
Presenters included Presenters included
RETAIL SHOWOVERVIEW
The launch of the region’s ultimate showcase of retail technology attracted the region’s largest retail brands. aTTEndEE PROFILES
• Retailers
• FamilyGroups
• Franchises
• Brands
• RetailBank
• MallOwners
SPOnSORS
Mark Rigby | Chief Communication Officer | M.H. Alshaya Co. W.L.L
“Thank you for opening my eyes to the benefits of the Retail Show. I found the panel sessions and keynotes very informative which combined with a broad portfolio of exhibitors, was genuinely helpful.”
Yasin Paracha | Managing Director | Team A Ventures
“Truly a milestone event for the region. All in all, fantastic knowledge bank, opportunity to network with peers and immense food for thought, I have my digital strategy looking clearer post event!”
Moiz Tankiwala | Manager - IT Infrastructure | Landmark Group IT
“The keynote sessions were good and it was a great opportunity to meet the technology partners and check out their new offerings. This show also gives you the review of the current technology trends in the Middle East market versus what other Global retailers and companies are doing in these same areas”
RETAIL SHOWKEY BUYERS WHO ATTENDED
Country Manager | A.M.Z. GroupBusiness Solutions Manager | A.W. Rostamani AutomotiveRetail Business Manager | Abuissa Brothers Investment (Dubai)General Manager IT | Abuissa HoldingHead Customer Experience Management | AdidasSr. Business Solutions Manager | Adidas GroupBusiness Development Manager | African + EasternEnterprise Architect and Head Compliance | Al Batha GroupGeneral Manager - Enterprise IT | Al FuttaimSenior Operations Manager - Commercial | Al FuttaimLogistics Distribution Manager | Al FuttaimDivision Merchandise Manager | Al FuttaimLogistics Operations Manager | Al FuttaimChief Operating Officer | Al Futtaim GroupSr. Business Development Manager | Al Futtaim FinanceChief Executive Officer | Al Futtaim FinanceTrade & Investment Advisor | Al Futtaim FinanceManaging Partner | Al Futtaim FinanceSenior Digital Marketing | Al Futtaim GroupGroup commerce director | Al Futtaim GroupDepartment Manager, Marketing Innovation | Al Futtaim GroupIT Business Systems Manager | Al Futtaim MotorsGuest Experience Division Manager | Al Futtaim Real Estate Pvt LtdCIO | Al Futtaim Watches and JewelleryGeneral Manager | Al Ghurair Retail L.L.CGM IT Division | Al Khayyat InvestmentsSales Manager | Al Khayyat InvestmentsArea Sales Manager | Al Khayyat InvestmentsCustomer Services Manager | Al Madani GroupChief Executive Officer | Al Madani GroupSenior IT Manager | Al Madani GroupResearch Manager | Al Madani GroupManager, Market Research | Al Mana Fashion GroupGroup IT Head | Al Tayer GroupOperations Director | Al Tayer GroupChief Operating Officer | Al Tayer GroupEBusiness Manager | Al Tayer GroupDigital Marketing Manager | Al Tayer GroupGeneral Manager (Footwear Division) | Al-Futtaim AutomotiveExecutive Manager | Al-Futtaim Motors Company LLCMarketing Director | Alsa Lifestyle & Apparels LLC.Buying Manager | Alsa Lifestyle & Apparels LLC.Head - Business Solutions | AlshayaSr. Manager IT | Apparel GroupBusiness Head, e-Commerce | Apparel GroupGM IT Infrastructure Services | Apparel GroupSenior Product Manager - Retail eCommerce | Web Division) | Azadea Group HoldingMarketing Executive | BabyshopHead of Technology, Web Team | BabyshopInformation Technology Manager | Bashiti StoresMarketing Manager | Blue SalonSenior Digital Manager | Boutique 1 Group
Commercial Division Manager | British EmbassyDirector of CRM & Digital | Bvlgari Middle East & AfricaDirector, Solutions-eGroup | Camel CompanyE-commerce Project Manager | Century Malls, Safeer GroupSr. IT Manager | Chalhoub GroupGeneral Manager - DOSI - Carrefour UAE, Qatar, Oman, Kuwait | Chalhoub GroupManaging Director | Chalhoub GroupVice President & Unit Head | Chalhoub GroupHead of Ladies Planning | Chalhoub GroupBusiness Development Manager | Chalhoub GroupAssistant Retail Operations Manager | Chalhoub GroupSenior Training Manager | Chalhounb GroupSenior Retail Marketing Manager | Croc’s Middle EastBusiness Director | DamasHead of Retail Leasing | DamasRevenue Manager | DamasSr. Manager Customer Experience | DamasGeneral Manager Plug Ins | DamasOperations Manager | DamasManager- IT & SAP | DamasAssistant Manager - Partnerships | dnataBusiness Analyst | DuCommunications Manager | Dubai Exotic LimoIT Manager | Dubai Holding GroupAccounts Manager | Dubai Internet CityMarketing Manager | EldiarManaging Director | EMaxHead of Strategy | EMaxCFO | Emirates AirlineHead of IT | Emirates AirlineFinancial Controller | Eros ElectricalsHead of Operations | etshtooOperations Manager | etshtooHead of E-Commerce | etshtooTrade & Investment Officer | Ezdan Shopping MallsChief Customer Officer | Fahmy FurnitureChief Executive Officer | Fahmy FurnitureStrategic Business Development Manager | Fahmy FurnitureGroup CRM Manager | Fahmy FurnitureDigital Media Manager | Gulf Marketing GroupSenior Brand Marketing Manager | Gulf Marketing GroupCIO | Imtiaz Al ArabiyaHead of Group Learning & Development | Jackys GroupDirector HR Retail | Jarir BookstoreBusiness Process Manager | Jarir BookstoreHead - Business Technology | Jarir BookstoreManaging Director | Jarir BookstoreGeneral Manager-Operations | JashanmalChief Financial Officer | JashanmalFinance Director Retail | JashanmalRetail Learning & Development Manager | JashanmalCRM Development Manager | Jashanmal
RETAIL SHOWKEY BUYERS WHO ATTENDED
New Media Manager | JashanmalMarketing Manager | Jordan Ahli BankGeneral Manager | Just FalafelChief Executive Officer Retail | Just FalafelF&B General Manager | Kamal Osman Jamjoom GroupH&B General Manager | Kamal Osman Jamjoom GroupHead of Marketing | Kamal Osman Jamjoom GroupBrand Manager | Kamal Osman Jamjoom GroupGeneral Manager | Kamal Osman Jamjoom GroupChairman and Chief Executive Officer | Kamal Osman Jamjoom GroupGeneral Manager | Kamal Osman Jamjoom GroupDirector of Retail | Kamal Osman Jamjoom GroupChief Operating Officer | Kamal Osman Jamjoom GroupCustomer Communications Manager | Kamal Osman Jamjoom GroupPlanning Manager | Kamal Osman Jamjoom GroupGroup Marketing Manager | LOccitane, Chalhoub GroupChief Executive Officer | LOccitane, Chalhoub GroupBusiness Analyst | Landmark GroupGeneral Manager | Landmark GroupHead of IT | Landmark GroupIT Manager | Landmark GroupRewards and Loyalty Manager | Landmark GroupArea Marketing Specialist | Landmark groupHead of Sales and Marketing | Landmark GroupChief Information Officer | Landmark InternationalHead of Marketing and Innovation | LandmarkShops.comHead of Marketing & Innovation | LuLuDirector - Retail | LuLu Group InternationalChief Executive Officer | LuLu Group InternationalGM Marketing | Lulu HypermarketsChief Financial Officer | M&S, Al FuttaimDirector Loyalty and Retention (Large Enterprise Marketing) | M&S, Al FuttaimManaging Director | M&S, Al FuttaimGroup Property Manager | M.H Alshaya Co.W.L.LManaging Director ICT Cluster | M.H. Alshaya Co W.L.L.General Manager | M.H. Alshaya Co W.L.L.Senior Manager - Information Technology | MAF FashionMarketing officer | MAF FashionOperation Manager | MAF Hypermarkets CarrefourManaging Director | Majid Al Futtaim FashionRetail Manager | Majid Al Futtaim FashionIT - In Charge | Majid Al Futtaim FashionFinance Manager | Majid Al Futtaim RetailFinance Manager | Majid Al Futtaim RetailGeneral Manager | Majid Al Futtaim RetailDeputy Chairman | Majid Al Futtaim RetailVP - BUSINESS DEVELOPMENT | Majid Al Futtaim RetailChief Executive Officer | Mansour TradingCorporate Communications Manager | Mashreq Bank, Abu DhabiGeneral Manager- Home Stores | Max RetailHead of Training | Max RetailGroup CEO - Retail | Max RetailGeneral Manager | Max Retail
Marketing Coordinator | Max Retail LlcMarketing Manager - ELC | Mazrui Retail L.L.CNayomi Marketing Manager | Mosafer International LLC.Nayomi Brand Director | NakheelGroup HR Director | NokiaELC Brand Director | Nokia, Middle East & AfricaDeputy CEO | Novotel Ibis Adgio FujairahDeputy Marketing Manager | ooredooQA Manager | Plug Ins AlfuttaimProduct Development Manager | Plug Ins AlfuttaimGeneral Manger - Loyalty | Qatar Duty FreeSr. Manager, Business Systems | Rasasi PerfumesChief Executive Officer | Rivoli GroupMarketing Manager, MENA | Saif Al Khaili GroupHead of Marketing, MENA | Salam Studio and StoresManaging Director, MENA | Salam Studio and StoresChief Executive Officer | Salam Studio and StoresHead of Marketing | SavaFront Office System: Project Manager | Savannah GroupHead of Buying & Merchandising | SCG / Dubai Outlet MallBrands Director | SephoraRetail Operations Director | Sharaf D.G.GCC Senior IT Manager - Carrefour UAE, Qatar, Oman, Kuwait | Sharaf DGDOSI Vice President | Shoe MartRetail Operations Manager | Shukran - Landmark GroupRetail Director | SpinneysHead of Retail Management India, Middle East and Africa | SpinneysDigital Marketing and CRM Specialist | Spinney’sMarketing Manager | SpinneysManaging Director | SpinneysOperations Manager | Style House Fashion Trading CompanyIT Manager | Sun and Sand SportsSoftware Development Manager | Sun and Sand SportsCountry General Manger | Sun and Sand Sports RetailFinancial Controller | TAVVice President | TAVDirector | The GroupMarketing Specialist | THE One Total Home ExperienceCategory Head of Information Technology and Private Label | The One Total Home ExperienceIT Director | THE One Total Home ExperienceChief Executive Officer | The Urban YogiChief Financial Officer | TrafalgarIT Manager | TrafalgarMarketing Head | TransmedGM | TransmedFounder | TransmedHead of Technology | yougotagift.com
RETAIL SHOWPREMIUM CONFERENCE
• AjointroundtablefromMotorolaandSouqPlanetthatencouraged attendees to rethink their clicks and bricks strategy• Attendeeslearnthowtoutiliseloyaltyprogrammestoenhance consumer experience and increase business results with the General Manager of Shukran Loyalty Program
• TheCEOoftheJavelinGroupwentbacktobasicswithasession dedicated to multi-channel retailing• TheCIOoftheAlSafeerGroupgaveaninsightintohowcompanies can use big data and analytics to leverage the future trends of retail
The Retail Show roundtables were an incredible success with great attendance and fantastic discussions.
Below are some of the highlights:
A retail, ecommerce, mobile and omnichannel expert, Robert was the perfect keynote speaker to explain the importance of technology in retail and in fact all of the co-located brands. Robert shared his insights into the ‘Connected World,’ the role of stores in the online world and discussed the ‘secret sauce’ of any business.
Renuka joined our expert retail and ecommerce panel that deliberated the region’s booming retail industry, the obstacles that companies face in moving online and the technologies of the future that will create a personalised shopping experience in the Middle East. As the Vice Chairperson of the region’s largest retail and hospitality conglomerate, Renuka was a speaker that VIPs and delegates from across the four shows wanted to hear from.
The middle East’s second biggest industry, just found a new biggest conference!We created a premium offering that would give VIPs and delegates an insight into the region’s ever changing retail industry and also offer expertise from global experts with experience in bricks and mortar retailing, omnichannel retailing and launching mobile strategies.
TOP SPEakERS
ROundTaBLES
Robert willettFormer CEO
al Futtaim and Best BuyInternational
Renuka JagtianiVice ChairpersonLandmark Group
RETAIL SHOWSEMINARS
an unrivalled learning experience
Things change so quickly in retail. Evolving consumer behaviour and revolutionary technology is changing the retail landscape. Keeping on top of this is a continuous cycle for all retailers.
The Retail Show Middle East seminar theatres were themed around the big issues:• In store• Marketing• Operations
Seminar content will provide retailers with practical steps and solutions to their biggest challenges.
• Omnichannelcustomerexperience
• Understandingshopperbehaviortodriverevenue
growth
• NRFandretailmarkettrends
• Aworldofopportunitiesforexistingandnewplayers
to tap into new customers/business models
• Thestorefrontself-serviceevolution
• Brick&mortarsuccessthroughbreakthrough
omnichannel customer engagement
RETaIL HIGHLIGHTS
Presenters included
ECOMMERCE SHOWOVERVIEW
Amgad Sanad | Head of e-Commerce Apps | United Electronics Co - EXTRA
“This year the event was inspiring, motivating, and informative; great speeches from best of the best in eCommerce. All keynote speakers and roundtables were outstanding.”
Julie Calabrese | E-Commerce Executive | Accor
It was interesting to see what is being done in the industry and what the new expected trends are. The roundtables were also a great occasion to share ideas with our peers.
aTTEndEE PROFILES
• Retailers & Merchants
• Brands
• Travel & Hospitality
• Retail Banks
• Government
The launch of the region’s number one event dedicated to internet retailing was packed with leading retailers, service providers and brands.
SPOnSORS
Elias Ghanem | CEO and Founder | Telr.com
I was really impressed by the number of senior level representatives from regional retailers and banks. With such a great variety of seminar sessions and roundtables it was a fantastic opportunity to learn from global industry experts. The size of the exhibition made it a brilliant event to attend- I was able to meet with a huge variety of service providers all in one place.
ECOMMERCE SHOWKEY BUYERS WHO ATTENDED
Group IT Manager | A.M.Z. GroupCO-CEO | A.N.Boukather HoldingGeneral Manager | Abu Shakra Trading CompanyVP Sales, Distribution & Marketing | Accor Middle EastRegional Revenue Director | Accor Middle EastE-commerce Trainee | Accor Middle EastRevenue Manager | Accor Middle EastLe Club Accorhotels Marketing Executive | Accor Middle EastOnline Content Coordinator | Accor Middle EastRegional F.O.R. Manager MEA | Accor Middle EastManager-Ancillary Revenue & E-Business | Air ArabiaCustomer Relations Exectutive | Air ArabiaPR Coordinator | Air ArabiaWeb Content Administrator | Air ArabiaF and B Operation Manager | Al Ahli Holding GroupGeneral Manager Hypermarkets | Al Ahli Holding GroupGroup Head of IT | Al Ahli Holding GroupE-Commerce Executive | Al Bustan Rotana and Al Murooj Rotana, DubaiE-Commerce Executive | Al Ghurair Rayhaan by Rotana, DubaiManaging Director | Al Habtoor GroupGeneral Manager | Al Jaber OpticalsHead of Retail | Al Mana Fashion GroupGeneral Manager, Marketing Operations | Al Tayer GroupGeneral Manager - Beauty | Al Tayer GroupGeneral Manager | Al Tayer GroupGeneral Manager - Operations Support | Al Tayer GroupV.P. - IT Planning & Projects | Al Tayer GroupV. P. - IT Application Development | Al Tayer GroupVice President - CRM | Al Tayer GroupGroup Corporate Communications Manager | Al Tayer GroupGM Department Stores | Al Tayer GroupExecutive Manager | Alsaad for technologyChief Technology Officer | Al-Siddiqi HoldingE-Commerce Executive | Amwaj Rotana, DubaiChief Executive Officer | AnanasaCo Founder and Marketing Director | AnanasaCo Founder and Marketing Director | AnanasaMarketing Coordinator | Apparel GroupEcommerce Incharge | Apparel GroupDigital Marketing Executive | Appreal GroupCEO | Asadel Retail GroupDirector, Retail Operations | Atlantis The PalmSVP, Information Technology | Atlantis The PalmEstore Manager | Axiom TelecomDigital Marketing Manager | Axiom TelecomGroup Marketing Director | Axiom TelecoHead of Business Development | Axiom TelecomCOO - Retail | BabyshopChief Executive Officer | BasharaCare.comMarketing Director | BasharaCare.comOnline Marketing Specialist | Bhatia BrothersIT Manager | Bonavenue.comExecutive Manager Payments Systems & Domestic Banking Operations Dept |
Central Bank of JordanHead Of Projects | CentrepointBusiness Optimization Manager | ChoithramsHead Retail Operations | ChoithramsFinance Manager | ChoithramsManager - RSD Implementation | ChoithramsRetail Marketing Manager | ChoithramsBusiness Support Manager | Cozmo TravelMarketing Executive | Cozmo TravelBusiness Systems Manager | dnataHead Customer Experience | dnataDirector Consumer Payments Experience | duDirector - e-Sales | duSenior Investments Director | duMarketing Manager | Dubai Healthcare CityGeneral Manager | DubizzleDigital Manager | DubizzleGroup Digital Manager | DubizzleGeneral Manager | Element Middle East LlcCorporate eCommerce Manager | Emaar Hospitality GroupManager eCommerce | EmiratesHead of Digital Communications | EmiratesVice President | Emirates Food Stuff and Mineral Water CompanyHead of Social Media | Emirates GroupRegional Manager Alliances & Loyalty | Emirates Loyalty Company LlcE-commerce Manager | Enation FzcoDirector | Enation FzcoSenior Manager - Information Technology | Eros ElectricalsGM Business Development | Eros GroupManager Sales | Etihad AirwaysManager Retail Sales AUH | Etihad AirwaysManager Ethiad Guest | Etihad AirwaysManager- Corporate Accounts | Etihad AirwaysMarketing officer | Etihad AirwaysHead of User Experience | Extra storesManager - Projects | Febno FZCCEO | Ferns N PetalsECommerce Marketing | flydubaiSVP Customer Experience, Brand and Communication | flydubaiMarketing Executive | Foodonclick.com Marketing Executive | Foodonclick.comChief Executive Officer | Foodonclick.comOperations Manager | Foodonclick.comMarketing Manager | Foodonclick.comHead ECommerce | Geant HypermarketHead Merchandise | Geant HypermarketGroup Head Merchandise | Geant HypermarketMerchandise Manager | Geant HypermarketGroup Finance | Geant HypermarketDepartment Head | GiordanoFinance Director | GiordanoSenior Information Technology Manager | GiordanoChief Executive Officer | Global Jet
ECOMMERCE SHOWKEY BUYERS WHO ATTENDED
President | Golden Tulip Hotels and ResortsAssistant Marketing Manager | Grand StoresPR and Events Manager | Grand StoresAssistant Marketing Manager | Grand Stores LLCChief Executive Officer | Groupon Fz LlcMarketing Director | Growth consultingeCommerce Director MEA | Hilton WorldwideeCommerce Manager MEA | Hilton WorldwideAssistant F & B Manager | Holiday InnDirector of F & B | Holiday Inn Dubai Al BarshaDirector of Sales | Holiday Inn Dubai Al BarshaDirector of Marketing | Holiday Inn Dubai Al BarshaGeneral Manager | ibis MuscatPresident | Jabbar Internet GroupCo-founder & CMO | Jadopado.ComDigital Marketing Division Manager | Juma Al Majid GroupDGM - Finance | Jumbo ElectronicsManager - Ecom | Jumbo ElectronicsHead - Category Management, Retail | Jumbo ElectronicsHead - Retail | Jumbo ElectronicsHead - Marketing, Retail | Jumbo ElectronicsManager, CRM | JumeirahBrand Director, Mikyajy | Kamal Osman Jamjoom Group LLCSr. Regional Director Human Resources and Management Development | Kuwait Food Company (Americana)IT Department Manager | Kuwait Food Company (Americana)Regional IT Director Gulf, Levant and Central Asia | Kuwait Food Company (Americana)Financial Manager For Planning, Follow up Financial Analysis | Kuwait Food Company (Americana)Deputy Finance Manager | Kuwait Food Company (Americana)UAE Deputy General Manager and Finance Administration | Kuwait Food Company (Americana)Regional Financial and Administration Manager | Kuwait Food Company (Americana)Marketing Manager | Kuwait Food Company (Americana)Snr Digital Marketing Executive | Landmark GroupChief Executive Officer | Leaders CentreChief Operating Officer | LIWAVP: Head of Ecommerce | M. H. Al ShayaVP Corporate Development | Majid Al FuttaimVP of Marketing | MarkavipChief Strategy Officer | MarkavipChief Financial Officer | MarkavipChief Information Officer | MarkavipChief Executive Officer | MarkaVIPDirector, Expert Sales Advanced Payments | MasterCardRegional director | McDonaldsSenior Sales Manager | Mercure Grand Hotel Jebel Hafeet Al AinBusiness Systems Manager | Metra ComputersDirector of Sales | Millennium Hotel Abu DhabiDigital Marketing Manager | Mina Seyahi ComplexMarketing Manager | Mina Seyahi Complex
Chief Executive Officer | mumzworld.comCOO | mumzworld.comCo-Founder and Managing Director | NamshiCo-Founder and MD | NamshiCo-Founder and MD | NamshiDirector, e-Commerce | NasairDirector, Product & Services | NasairDirector Sales & Marketing | National Store LLCAssistant Manager Marketing | Noor BankRevenue Manager | Novotel & Adagio Abu Dhabi Al BustanAssistant Revenue Manager | Novotel & IBISRevenue & Distribution Manager | Novotel & IBISCluster Revenue and Distribution Manager | Novotel & IBISAssistant Director of Sales and Marketing | Novotel & IBIS Dubai Al BarshaDirector of Sales and Marketing | Novotel & IBIS Dubai Al BarshaDirector of Sales and Marketing | Novotel & IBIS World Trade CentreGeneral Manager | Novotel & IBIS World Trade CentreDirector of Revenue | Novotel & IBIS World Trade CentreDirector of Sales & Marketing | Novotel Abu Dhabi Al BustanRevenue Manager | Novotel and Ibis Abu Dhabi GateEvents Sales Manager | Novotel Ibis Adagio FujairahGeneral Manager | OnecardMarketing Manager | OrangeCorporate Communications Manager | P>echnology Manager | Paris Gallery GroupHead of Information Technology | Paris Gallery GroupGroup Marketing Manager | Paris Gallery GroupGeneral Manager | Premier Inn HotelsSales Manager | Premier Inn HotelsDirector of Sales and Marketing | Pullman Deira City CentreCluster Marketing & Communications Manager | Radisson Royal HotelCluster PR Manager | Radisson Royal Hotel DubaiTerritory Director | RandomStorm LimitedMarketing Director | Retail GroupBusiness Development Director | Retail GroupIT Director | Retail GroupPremier Inn Hotels | Revenue ManagerFounder | RocketMarketing Executive | Rose Rayhaan by RotanaMarketing Executive | Rotana HotelsCluster E-commerce Executive | Rotana HotelsLoyalty programs Director | Saudi Telecom CompanyManaging Partner | Scuba UAEIT Manager | SificoSenior General Manager - UAE | SNTTADirector of Sales and Marketing | Sofitel Abu Dhabi CornicheEcommerce Manager | Sofitel Dubai The PalmDirector of Sales & Marketing | Sofitel Dubai The PalmRevenue Manager | Sofitel Dubai The Palm Country Manager - G.C.C. | Souq.comManaging Partner | Spark BitsDirector of Marketing | Starwood Hotels & Resorts Worldwide, IncGM | Sun and Sands Sports Retail
ECOMMERCE SHOWKEY BUYERS WHO ATTENDED
Chairman | ChoithramResident Director | T.S.A. TradingOperations Director | tejuri.comGeneral Manager | Toshiba Computer Systems Middle East and AfricaBusiness Solutions Manager | Toshiba Gulf FZESenior General Manager | Travel & TourseCommerce Director | United ElectronicseCommerce Apps Manager | United ElectronicsHead of Operations | United ElectronicsManaging Partner | Veilkini.comRegional IT Manager | Virgin Megastore M.E.N.A
Product Development Director | Virgin Mobile Middle East and AfricaGeneral Manager, MENA | Visa Middle EastMarketing Manager | Viva Entertainment - Aido.comSales Manager | Wahat Al ZaweyaDirector | www.dealshabibi.comDirector of PR and Communication | Yas Viceroy Abu DhabiDirector of Marketing | Yas Viceroy Abu DhabiDirector of Sales and Marketing | Yas Viceroy Abu DhabiHotel Manager | Yas Viceroy Abu DhabiMarketing Manager | You Got A GiftPartner | You Got A Gift
ECOMMERCE SHOW PREMIUM CONFERENCE
• Facebookledaroundtablethatexploredhowsocialmediacanbeused to track consumer purchasing habits• IBM’sexpertsexplainedtoattendeeshowtheycanimprovetheir ecommerce strategy to create a seamless customer experience• AttendeesdiscoveredhowQatarAirwaysecommerceteamcreatean unrivalled customer ecommerce experience
• TwittertaughtVIPshowtheycanusesocialmediatomaximiseROI• Oneoftheregion’snewestecommerceplatforms,Tejuri.com, assessed the roadblocks in the Middle East that are holding ecommerce back• ThefounderofN.K.DPizzadebatedthebuildingblocksofecommerce and the role of mobile in the ever changing industry
With many companies wanting to discover how to improve their ecommerce offering, the roundtables were a huge hit with VIPs and delegates. Below are just some of the highlights of the Ecommerce Show roundtables:
Megan Quinn was the perfect keynote for the launch of the Ecommerce Show. As the co-founder of one of the world’s most well-known websites, Megan brought her experience of start-ups, customer engagement and most importantly ecommerce to the Middle East. Using her native country of Australia as a cautionary ecommerce tale, Megan then went onto discuss the huge potential the Middle East region holds for the ecommerce industry.
As one of Europe’s leading experts on ecommerce and omnicahnnel retailing, Tony discussed the digital transformation of retail. This included looking at the role that mobile will play in the years to come in both retail and ecommerce, the cross channel investments that have already improved retail economics in other parts of the world and the obstacles Middle Eastern companies must overcome to be omnichannel ready.
Hundreds of ecommerce experts, billions of opportunities.Ecommerce is a hot topic in the Middle East. Retailers are beginning to realise the importance of having a successful ecommerce strategy and the premium conference was dedicated to helping all attendees start, develop and improve their online businesses. We brought ecommerce experts from across the world to the Middle East to discuss, debate and design the future of ecommerce in the Middle East.
TOP SPEakERS
ROundTaBLES
megan QuinnCo-Founder
net-a-Porter
Tony StockilCEO and FounderJavelin Group
ECOMMERCE SHOWSEMINARS
2 days of griping content that gave the thousands of attendees the insight and belief that ecommerce is the megatrend for all businesses across the Middle East.
Retail, banks, travel & hospitality, enterprise and government attended the Ecommerce Show Middle East to gain knowledge and insights into how to establish a successful ecommerce platform, placing them in a great position to take advantage of a billion dollar industry.
• PaymentManagement:Aframeworkfordigital
commerce success
• MarketPlaces-howtheyareshapingthefutureof
ecommerce
• Anecommerceroadmapforretailers’
• Thetoptenemailsyoushouldautomate
• Howtoalignallcustomertouchpointstobecomea
true “Omni-channel” retailer
• Highconversionecommercesolutions
EcOmmERcE HIGHLIGHTS
Presenters included
THE MOBILE SHOWOVERVIEW
Omar Aref | Search Executive | Havas Digital ME
“The Mobile Show provided a great variety of seminar sessions and workshops making it a fantastic opportunity for me to learn from global industry experts”
Asma Al Zarouni | Specialist VVIP Devices | du
“The show was an opportunity to meet the brains and leaders of the global mobile industry in one place”
Now in it’s 3rd year, The Mobile Show Middle East attracted record breaking numbers of attendees and offered a packed exhibition hall and standing room only for the duration of the show in the 2 dedicated mobile seminar theatres.
OFFIcIaL GOvERnmEnT PaRTnER
GOLd SPOnSOR
PLaTInum SPOnSOR
SILvER SPOnSORS
aTTEndEE PROFILES
•Advertising
•AppDeveloper
•Brand
•Enterprise
•Government
•HealthcareOperator
•Publisher/Broadcaster
•RetailBank
•Retailer
•TelecomOperator
THE MOBILE SHOWKEY BUYERS WHO ATTENDED
Group Head of IT | A.W. Rostamani GroupSenior Techno-Functional Consultant | A.W. Rostamani Group ITBusiness Solutions Manager | A.W. Rostamani Group ITIT Operations Manager | A.W. Rostamani Group ITGroup IT Manager | Abdul Jaleel Al Faheem School Al AinEnterprise Architect | Al FuttaimHead of Enterprise Architecture | Al FuttaimDirector - IT | Al FuttaimDirector of Centralized IT Services | Al Murooj RotanaGroup Chief Information Officer | Al Rostamani GroupCustomer Communications Manager | Al Tayer GroupHead of Analytics | Al Tayer GroupCIO | Apparel GroupGeneral Manager UAE | AsgatechChief Executive Officer | AsgatechGeneral Manager UAE | AsgatechChief Executive Officer | AsgatechVP Digital | Atlantis The PalmDigital Director | Atlantis The PalmSolutions Specialist – Middle East Africa and Turkey | AvayaAvayas marketing agency | AvayaApplications Manager | AW Rostamani GroupSenior Technical Consultant | Aw Rostamani GroupHead ATMs/CDMs & Mobile Banking | Bank MuscatGroup Chief Information Officer | Belhasa InternationalBranchCustomer Marketing Manager | CanonicalMedia Executive- Digital | CaratDigital Media Executive | CaratDigital Director | CaratDigital Manager | CaratProject Section Head IT Development | Commercial Bank of DubaiHead of IT | D.H.L.Infrastructure Service Manager | DHL ExpressDigital Director | Drive DentsuDirector - Security | duLead Digital Services Development (Country & Enterprise) | duHead of Digital Advertising | duManager VAS and Loyalty | duManager- VAS | duManager NOC, Process & Quality Assurance | duVice President Consumer Indirect and Alternative Channels | duSpecialist VVIP Devices and Num | duDirector Mobile Financial Services | duDirector Government Relations, Commercial | duSenior Vice President - Government Relations, Commercial | duLead e-Care | duSenior Director - Wireless Broadband, Terminals & Performance | duSenior Director Mobile Access Network planning | duDirector Mobile Access Network Plannimg | duLead Digital Services Development (Country & Enterprise) | duDirector Commercial Planning & Governance | duSenior Director Network Architecture | duManager, Business Reporting | Dubal
Head of Ad Operations | DubizzleMobile, Web and Social Media Specialist | EmaarBusiness Process Manager - CRM | EmaarDirector Information Technology | EmaarHead of IT - Emaar Retail | Emaar Retail LLCHead - Retail IT Operatons | Emaar Retail LLCSolution Architect | Emaar Retail LLCHead of Innovation Strategy | Emirates N.B.D.Infrastructure Manager | Emirates National Oil Company ENOCHead of Marketing and Communications for Middle East | EricssonHead of EP MBB SL NDO | EricssonHead Of Public And Media Relations Region Middle East Communications | EricssonDirector Market Development - Mobile Broadband | EricssonExecutive General Manager, Digital Services | EtisalatVP/Digital Technology | EtisalatDirector Solution Architecture | EtisalatSenior Director M2M Services | EtisalatEtisalat Group Manager for Technology, Strategy and Global Operations | EtisalatDirector/ICT Industry Vertical Solutions HO/Business | EtisalatDirector mobile network - strategy | EtisalatManager | EtisalatGroup Manager - M2M product development | EtisalatVP Cloud Services | EtisalatDirector/Transmission planning | EtisalatEnterprise Mobility Specialist Consultant | EtisalatSVP | EtisalatChief Operating Officer | Etisalat AfghanistanDirector Core Technology Strategy | Etisalat Facilities Management LlcGroup VP M2M | Etisalat GroupDirector Strategy | Etisalat GroupDirector Product Development - Cloud Services | Etisalat GroupMarketing Manager | Fairmont DubaiAssistant Marketing Manager | Fairmont DubaiManager- System/IT Department | Family Food CentreGeneral Manager | Family Food CentreDirector- Systems/IT | Family Food CentreManaging Director | Flip MediaManaging Director | Fly TelecomHead of Product and After Sales | Fly TelecomMarketing Manager | Fly TelecomVice President Publishing EMEA | GameloftSenior Media Planner | Havas DigitalAssociate Director- Middle East | Havas DigitalAssociate Media Director | Havas DigitalAssociate Media Director | Havas DigitalRegional General Manager | Havas DigitalDigital Director | HeathWallaceGroup Chief Information Officer | Holdal Abou Adal GroupPublic Relations Enterprise Middle East English | Huawei Technologies Co.Director of Unified Comms | Huawei Technologies Co.Chief Executive Officer | Hyjiya Info JLTOwner | Iconiction
THE MOBILE SHOWKEY BUYERS WHO ATTENDED
Project Director | Impact ProximityDigital Media Director | Initiative MediaHead of Sales META | InMobiFounder & Chief Executive Officer | Joy Luxe TVMobile Division Director | JoyGameChief Innovation Officer | Jumbo ElectronicsDigital Marketing Manager | JumeirahAssistant Digital Marketing Manager | Jumeirah GroupDirector of PCI, Compliance and IT Risk Management | Jumeirah GroupGroup Director of IT Security | Jumeirah GroupDirector of Digital Development | Jumeirah GroupDigital Operations Manager | Jumeirah GroupHead of Digital, MENA | JWT / HeathwallaceIT Manager | Kwality FoodsCIO | Landmark groupManager - IT Infrastructure | Landmark GroupGrowth & Reputation Director | Leo BurnettRegional Director, Innovation and Engagement | Leo BurnettHead of Digital Delivery | Leo BurnettClient Service Director | Leo BurnettSenior Manager - Distribution Services | M.B.C.Mobile Product Manager | M.B.C. GroupCCO | M.C.I. Mobile Communication Company of IranRegional Sales Director | MaddictProject Manager | MAF FinanceDigital Director | Magna GlobalCustomer Relationship Associate Director | Majid Al Futtaim Properties LLCManager- Digital Marketing & Innovations | Majid Al Futtaim Properties LLCSenior adviser CTO | MCItechnical advisor | MCIDigital Planning Director | MEC Fz LlcAccount Executive | MEC Fz LlcRegional Digital Director | MEDIACOMChief Executive Officer | MENA SportsRegional Director- Head of Digital MENA | MindshareSenior Manager- Exchange Digital | MindshareDigital Exchange Manager | MindshareExchange Executive | MindshareHead of Digital - UAE | MindshareDigital Exchange Manager | MindshareSenior Executive Exchange- Digital | MindshareCo Founder And Managing Director | MobicomputingExecutive Manager, Digital Services | MobilyDirector Digital Media | MobilyExecutive Manager, Digital Services | MobilyBusiness Intelligence Manager | Namshi.comDigital Marketing Manager | Namshi.comSenior Channels Manager | National Bank of FujairahGGM | National Catering Company LlcRegional Category Manager | Nestle Middle EastHead of Operations | Nokia Middle East & AfricaDirector Planning | OMDHEAD OF DIGITAL UAE | OMD
Senior Executive- Mobile & Web | Omnicom Media Group MENADirector - Mobile Marketing | Omnicom Media Group MENADigital Planner | OptimediaDirector | Paramanand Jethanand & Arabian Electronics LLCMobile Manager | Platform 5Head of Cadreon | Platform 5General Manager | Platform 5MD | ProDesign AdvertisingDirector of Media | Red Blue Blur IdeasAccount Manager | Red Blue Blur IdeasSEM Executive | Red Blue Blur IdeasAccount Manager- Mobile & Web | Resolution MediaDirector of Automated Collection Systems | Roads and Transport AuthorityVP Information Technology | Saudi Arabian AirlinesSenior IT Specialist | Securities and Commodities AuthorityNetwork & Security Section Head | Securities and Commodities AuthorityWeb Developer | Securities and Commodities AuthorityIT Director | Securities and Commodities AuthorityDevelopment Section Head | Securities and Commodities AuthorityOperations Support Section Head | Securities and Commodities AuthorityHead of Digital Strategy | Sky News ArabiaBusiness Dev Mgr Middle East | SOTIBusiness Dev Mgr Middle East | SOTIHead of Digital | Souq.comGeneral Manager | Sport Ink JLTManaging Director | Starcom Mediavest GroupSenior Media Executive | Starcom Mediavest GroupDigital Associate Director- MENA | Starcom Mediavest GroupBusiness Director | Starcom Mediavest GroupDigital Media Manager | Starcom Mediavest GroupDigital Manager | Starcom Mediavest GroupDigital Media | Starcom Mediavest GroupAssociate Director- Digital | Starcom Mediavest GroupSenior Executive- Digital | Starcom Mediavest GroupMedia Manager- Digital | Starcom Mediavest GroupMedia Executive | Starcom Mediavest GroupSenior Media Executive | Starcom Mediavest GroupAccount Director | Starcom Mediavest GroupDigital Media Executive | Starcom Mediavest GroupSenior advisor of Chief Executive Officer | TCITechnical Advisor | TCIDirector - MVNO Business Strategy and Execution | teoVP Operations | teoChief Executive Officer | teoChief Financial Officer | UfoneBusiness Director | UM MENAProduct Development Director | Virgin Mobile MEAChief Technical Officer | Virgin Mobile MEAProduct Development - Marketing | VIVA KuwaitInternet and Devices Senior Specialist | VIVA KuwaitDirector of Mobile. | VivaKiSenior Marketing Executive | VLCC International LLCFounder | WHOW
THE MOBILE SHOWPREMIUM CONFERENCE
• KeynoteinterviewwithKhalifaAlShamsiandAndrewHanna on finding the epicenter of the connected economy and enabling the connected life.• Theinteractivekeynotepresentationonthemobilemoment–making sure your organisation is ready for the mobile revolution by Scott Bales.• TheincrediblyfuturisticaugmentedrealitypresentationsbyGrant Allen from google and Martin Herdina from Wikitude.• Creatingatrulyinteractive360userexperiencebyDeanJohnson, Brandwidth Group.• Discoveringthe19trilliondollaropportunitywithJosephBradley, Cisco Consulting Services.
• Buildingsecure,innovativeappswithNaderHenein,BlackBerryand RoblehJama,TinyHearts.• MakingyourstartupasuccesswithAndreasEhn,Wrapp,ex-Spotify CTO, ex-Stardoll, Technologist, Advisor
The keynote conference at The Mobile Show Middle East 2014 hosted keynote speakers from across the globe including every section of the mobile ecosystem. Our inspiring keynote speakers spoke to over 1500 people across the two days on topics ranging from the Internet of Everything to app development and mobile advertising to enterprise mobility.
TOP SPEakERS
cOnFEREncE HIGHLIGHTS
khalifa al ShamsiChief Digital Services Officer
Etisalat Group
Yousef Tuqan TuqanChief Innovation OfficerLeo Burnett Group of
companies mEna
nader HeneinBlackBerry Security Director
MEABlackBerry
andrew HannaChief Commercial Officer
vIva Bahrain
dean JohnsonSenior Vice President of Creative
InnovationBrandwidth Group
Robleh JamaCEO and Founder
Tiny Hearts, creator of wake alarm clock, Pocket Zoo and
Quick Fit
Scott BalesAuthor, mobile Ready
Serial Entrepreneur & Innovator, Former Chief Mobile Officer, Movenbank, Regional
Director, user Strategy
Joseph BradleyManaging Director, Internet of
Everything Practicecisco consulting Services
andreas EhnCo-Founder
wrapp, ex-Spotify cTO, ex-Stardoll, Technologist,
advisor
dimitri PapadimitriouDirector of Mobile
Starcom mediavest Group
Grant allenTechnology Program Manager
martin HerdinaChief Executive Officer
wikitude
Asma Al Zarouni | Specialist VVIP Devices | du
“It was an amazing event! I loved the roundtable discussions so much and got to know other participants on the table in a very positive atmosphere.”
THE MOBILE SHOWSEMINARS
Retailers, banks, travel & hospitality, enterprise and government that attended The Mobile Show Middle East have now placed themselves in a great position to take advantage of a billion dollar industry.
We gave people all they needed to know about developing their mobile strategy in our back-to-back educational seminars on mobile apps & content, mobile advertising, mobile payments, and m-gov initiatives.
• ManagingenterpriseappsforBlackBerry,iOSand Android through BES10• TheMobileEnterprise:Puttingbusinessinmotion• Keepyourfingeronthepulseofyourbusiness performance real time • Howtosecurecorporatecontentinthecloudwithina connected mobile ecosystem• Howcanmobilechangethefaceofthefinancial institution
• Realperformance&enduserexperienceconceptfor operators• Protectyourfamily,goodsandcompanywitha mobile application• Integratedapplicationssolutions:futurefrontiersfor operators' revenues• Driveeffectivecustomerengagementsbycapitalizing on the BYOD environment• Creatingopportunitiesforbrands,telcosand advertisers by serving a niche market
• Thepoweroflocationdataandnativeadvertising• 10keylearningsfromexecutingmorethan1000 mobile advertising campaigns in the Middle East• Aworldofsmallscreensandbigapps–Insightsinto the digital revolution and how to develop the right apps for your brand strategy• Adoptthe4rulesofefficientmobilemarketing• ExploringGenY
• mGovAppStore• TheRoadtomGov• Windowsformobileworkspaceworkshop• Revolutionisingthepatientexperiencebyputting healthcare into peoples’ pockets• mHealth-enablingpatientcentrichealthcare through personal empowerment
• Howtouseappsastheenginetodrivebrandloyalty• ExpandyourbrandpresencewithBBMChannels• Mobileapplications:Theemerginginnovationsin customer experience • Developermasterclasses• Thechallengesandchoiceswhengoingmobile- what retailers should consider when deciding on the mosteffectivemobilestrategy?
• Frominktoclick–transitions,digitalinnovations,& mobile strategies in media companies • Theadventofrichmediaacrossmobile• UsingACRtodeliveraseamlessinteractive experience on the second screen• Yourcustomersaremobile:whereareyou?• Abrandmarketersguidetomobile
m-EnTERPRISE HIGHLIGHTS
TELcO & EnTERPRISE cuSTOmEREnGaGEmEnT HIGHLIGHTS
advERTISInG & maRkETInG HIGHLIGHTS
mGOv & mHEaLTH HIGHLIGHTS
aPPS HIGHLIGHTS
mEnTERTaInmEnT & mcOnTEnTHIGHLIGHTS
Presenters included
Presenters included
Presenters included
Presenters included
Presenters included
Presenters included
Superb entertainment, exquisite food and some of the greatest minds in the cards and payments industry guaranteed an evening packed with fun and networking at the highest level.
awards ceremony and Gala dinner
Best Credit Card The Standard Chartered MasterCard Titanium Credit Card
Best Premium CardThe Standard Chartered Visa Infinite Credit Card
Best Co-Branded CardThe Etihad Guest Above Credit Card- Abu Dhabi Commercial Bank
Best ContaCtless solutionTap2Pay- Bank Audi
Best CorPorate CardFirst Gulf Bank Commercial Credit Card
Best Customer engagement ProgrammeBon Appétit- Emirates NBD
Best deBit CardSupplementary Debit Card- Mashreq Bank
Best smart government Payment initiative SADAD Payment Systems- SAMA (SAUDI ARABIAN MONETARY
AGENCY)
Best moBile Banking exPerienCeiGaranti- Garanti Bank
Best mPayment innovationPayPort- Mashreq Bank
Best new CardEmirates NBD Manchester United Credit Card
Best PrePaid Programme eDirham- Ministry of Finance
Shehzad Hameed | Regional Head of Retail Banking Products, Middle East, North Africa and Pakistan | Standard Chartered
“We thank the organizers and the judges of The Smart Cards & Payments Awards Middle East for these prestigious recognitions. The ‘Best Credit Card’ and the ‘Best Premium Card’ awards reflect our commitment to not only offer world-class products and services, but also provide substantial value to our cardholders such as unique features and best-in-class customer experience.”
presented by
NETWORKING
FANTASTIC NETWORKING OPPORTUNITIES
PRE-ARRANGED MEETINGS
This event is about facilitating introductions between buyers and solution providers.
We understand that relationships matter and at the end of the day the success of the event will be determined by the number of quality contacts you make.
To help you get the most value from your participation and guarantee that you make the right contacts, we invite you to maximise your sponsorship with guaranteed meetings with buyers via our one-to-one partnering sessions.
The Networking team this year was responsible for hosting over 810+ VIP attendees across the Cards & Payments, Retail and E Commerce Shows, split as follows across the shows-
cards & Payments - 365+ guests from the regions banks, telco’s, government and enterprise.
Including 100+ VIP attendees who were guests of our official government partner, the Emirates Identity Authority
Retail Show - 215+ and E commerce Show - 220+ guests from the region’s largest family groups, mall owners, brands, hospitality and airlines.
The networking team are responsible for pre-arranging meetings for our sponsors with some of the key buyers at the event from the regions Banks, Government, Telco’s and Retailers.
Across the 2 day show we had pre-arranged over 250 meetings for our key sponsors with their key prospects at the show. Sponsoring companies have the option to pre-select from all attendees to the show, the key people that they wanted to meet with.
PREMIUM LOUNGE
SAMPLEPRE-ARRANGED
SPONSOR MEETINGS
SAMPLE OF ONSITE
INTRODUCTIONS
To facilitate over 250 pre-arranged and an additional 100 on site introductions, we created a Premium Networking Lounge that was centrally located on the exhibition floor. The lounge was designed to have a number of private meeting areas and more comfortable lounge seating, in addition to complimentary refreshments being served all day from our own coffee barista, making this a very informal meeting hub.
JoB title sPonsor ComPany meeting with
Chief Innovation Officer MasterCardDirector General of the Emirates Identity Authority
Managing DirectorBPC Banking Technologies
Division Head, Business Systems from Arab National Bank
Strategic Marketing Cybersource Senior IT Manager GCC- Carrefour MAF
Senior Manager Cardz Middle EastDeputy Manager from Social Security Fund-Ministry of Interior
Regional Director Euronet Software Head of Retail Banking from Blom Bank
Regional Sales Manager GemaltoAGM Strategy & Projects, The National Bank of Kuwait
Senior Manager FutureCardHead of Electronic Banking Division Bank Med, Lebanon
Regional Manager Regional Manager Head of QA, Saudi Arabian Monetary Agency
JoB title sPonsor ComPany meeting with
Managing Director Vocalink Head of Payments from the Qatar Central Bank
VP Sales & Marketing Octashop Chief Operations Officer of Jumbo Electronics
Managing Director BPC Head of Cards Business Qatar Islamic Bank
General Manager Cybersource VP E Commerce for Al Shaya Group
Regional Director FIS GlobalHead of Electronic Banking Division Bank Med, Lebanon
Regional Sales Manager Gemalto Head of Innovation, Abu Dhabi Commercial Bank
OFFICIALMEDIA PARTNERS
INCLUDED
MARKETING CAMPAIGN
The show delivered a powerful multi-channel marketing campaign that achieved impressive results. Investment in the right media, to reach the right audiences, ensured the shows stay front of mind across all industries.
The marketing campaign utilised every channel possible and reached an audience of millions:• 62 media partners displaying show banners and listings• 183 emails to external databases• Widespreaddigitalandsocialmediacampaignswithaglobalreach• Showwebsitesreceivedover76,000 visits• Advertsintargetedtradepublicationsthroughouttheyear• PRcompanyprovidepre-showandon-sitepresssupport-distributionofpressreleasesandfacilitationof interviews with the 100+ attending PR representatives
PRESSCOVERAGE
The show attracted international press coverage from mainstream and trade publications
110 members of the press attended from:
abu dhabi Tv
adafrah Tv
al Bayan
aldafrah Tv
al Emarat al Youm
al Ittihad newspaper
al Roueya
arabaviation.com
arabic Future Press
cnBc
dar al khaleej
decision makers Tv
dm-Tv
dow Jones
dubai Tv
Emarat alyoum
Emirates 24/7
Gulf news
Gulf Today
Hawas Tv
Indo-asian media
Jumuah magazine
khaleej Times
mediaquest
mergermarket
myknews
The national
Retail mE
Sky news arabia
SPI Group
Tawazon Tv
Teletimes International
The Security Review
vaR
voize media
Electronics Today
Puls media
city7 Tv
cPI Financial
Gulf Business
ITP Publishing Group
mBc
Quick Foto
Smeinfo.me
Techvoize
The Emerging Finance
PRESSCOVERAGE
GET INVOLVED IN 2015 AND BOOK YOUR STAND TODAY
To book your place at the 2015 show, please complete this form and return to [email protected] or call Joseph Ridley on +971 (0)509 198851
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12 – 13 may 2015Dubai International Convention & Exhibition Centre,Dubai, United Arab Emirates
Please reserve me:
Sponsorship package Meters exhibition space
