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What is Communication - $100What is Communication - $100

Communication is the act of exchanging _____.


WHAT IS INFORMATION?WHAT IS INFORMATION?


Managers use communication Managers use communication every day. In fact they spend every day. In fact they spend as much as three quarters of as much as three quarters of their time their time _____._____.


WHAT IS COMMUNICATING?WHAT IS COMMUNICATING?


Managers must give Managers must give _____ to and _____ to and _____ the people who work for them._____ the people who work for them.


WHAT ARE DIRECTIONWHAT ARE DIRECTIONAND MOTIVATE?AND MOTIVATE?


Managers must be able to convince Managers must be able to convince customers that they should _____ customers that they should _____ _____ with them._____ with them.


WHAT IS DO BUSINESS?WHAT IS DO BUSINESS?


Managers must be able to _____ Managers must be able to _____ the _____ of others.the _____ of others.


WHAT ARE ABSORB AND IDEAS?WHAT ARE ABSORB AND IDEAS?

Learning to Communicate - $100Learning to Communicate - $100

Managers communicate in _____ and Managers communicate in _____ and _____._____.


WHAT ARE WRITING AND WHAT ARE WRITING AND VERBALLY?VERBALLY?


Before managers can master either Before managers can master either form of communication, they must be form of communication, they must be able to identify the _____, develop able to identify the _____, develop good _____ skills, and understand the good _____ skills, and understand the importance of _____ communication. importance of _____ communication.


WHAT ARE AUDIENCE, WHAT ARE AUDIENCE, LISTENING AND NONVERBAL?LISTENING AND NONVERBAL?


To communicate effectively managers To communicate effectively managers need to determine:need to determine:What the audience knows?What the audience knows?What does it want to know?What does it want to know?What is its capacity for _____ _____? What is its capacity for _____ _____? What does it hope to gain by listening?What does it hope to gain by listening?Is the audience friendly or hostile?Is the audience friendly or hostile?


WHAT IS ABSORBING WHAT IS ABSORBING INFORMATION?INFORMATION?


_____ _____ _____ enable managers to absorb the information they need, recognize problems and understand other people’s _____.


WHAT ARE GOOD LISTENING WHAT ARE GOOD LISTENING SKILLS AND VIEWPOINTS?SKILLS AND VIEWPOINTS?


Establishing eye contact, using facial Establishing eye contact, using facial expressions, and raising or lowering expressions, and raising or lowering voices are all forms of _____ _____.voices are all forms of _____ _____.


WHAT IS NONVERBAL WHAT IS NONVERBAL COMMUNICATION?COMMUNICATION?

Written Communication - $100Written Communication - $100

Managers communicate in _____ every Managers communicate in _____ every day.day.


WHAT IS WRITING? WHAT IS WRITING?


To communicate _____, managers To communicate _____, managers must be able to write clearly, must be able to write clearly, concisely, and persuasively.concisely, and persuasively.


WHAT IS EFFECTIVELY?WHAT IS EFFECTIVELY?


Write as simply and _____ as possible. Write as simply and _____ as possible. Be sure that the content and _____ of Be sure that the content and _____ of the document are appropriate for the the document are appropriate for the audience.audience.


WHAT ARE CLEARLY AND WHAT ARE CLEARLY AND TONE?TONE?


_____ are use to communicate with _____ are use to communicate with people within the same _____.people within the same _____.


WHAT ARE MEMOS AND WHAT ARE MEMOS AND COMPANY?COMPANY?


_____ are documents that provide a lot _____ are documents that provide a lot of information about a particular topic. of information about a particular topic. They are used to provide managers They are used to provide managers with the information they need to with the information they need to _____ __________ _____


WHAT ARE REPORTS AND WHAT ARE REPORTS AND MAKE DECISIONS?MAKE DECISIONS?

Verbal Communication - $100Verbal Communication - $100

Communicating _____ is important for Communicating _____ is important for managers.managers.


WHAT IS VERBALLY?WHAT IS VERBALLY?


Make emotional contact with listeners Make emotional contact with listeners by _____ _____ _____ ____ where by _____ _____ _____ ____ where possible.possible.


WHAT IS ADDRESSING THEM WHAT IS ADDRESSING THEM BY NAME?BY NAME?


If communication takes place in If communication takes place in offices, hallways are next to the water offices, hallways are next to the water fountain it is _____ _____.fountain it is _____ _____.


WHAT IS INFORMAL WHAT IS INFORMAL COMMUNICATION?COMMUNICATION?


Be enthusiastic and project a _____ Be enthusiastic and project a _____ _____._____.


WHAT IS POSITIVE OUTLOOK?WHAT IS POSITIVE OUTLOOK?


Avoid empty sounds or words, such as Avoid empty sounds or words, such as “uh”, “um”, “like”, and “you know”. “uh”, “um”, “like”, and “you know”. Sprinkling your speech with these Sprinkling your speech with these empty _____ will make you sound empty _____ will make you sound unprofessional.unprofessional.


WHAT ARE FILLERS?WHAT ARE FILLERS?

Grab Bag - $100Grab Bag - $100

Name the three types of written Name the three types of written communication that we discussed.communication that we discussed.


WHAT ARE LETTERS, MEMOS, WHAT ARE LETTERS, MEMOS, AND REPORTS?AND REPORTS?


Name the parts that are included in the Name the parts that are included in the heading section of a memo.heading section of a memo.


WHAT ARE WHAT ARE TO: TO:

FROM: FROM: DATE: DATE:

SUBJECT/RE:?SUBJECT/RE:?


The name of the bibliography section The name of the bibliography section of an MLA style report is _____.of an MLA style report is _____.


WHAT IS WORKS CITED?WHAT IS WORKS CITED?


You are in a budget crunch and you You are in a budget crunch and you have to lay off several workers. have to lay off several workers. According to our class discussion, the According to our class discussion, the form of communication that you form of communication that you should you is _____.should you is _____.


WHAT IS VERBAL?WHAT IS VERBAL?


You changed two of your company You changed two of your company policies. The form of communication policies. The form of communication that you should use to relay this to that you should use to relay this to employees is _____.employees is _____.


WHAT IS WRITTEN?WHAT IS WRITTEN?

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