7/31/2019 10 things you should know about ITIL

1/2

3> qolikz |ew zoew`a fie{ cmewq LQL@ oqq~2%%c}qlj`gz)qgjo}g~wm`lj)jeh)jeh%73>>(3>?;?U33(43:1:17)oqh`5q)))3 ed : 3>; > qolikz |ew zoew`a fie{ cmewq LQL@m| Qeh Hejoc` p Iet 3>, =>>4Qcfgc{c|2 Qogzg ac|z, |ew+}g `lfg`| qe ogc} qog qg}h LQL@ mcialga cmewq li hci|LQjl}j`gz((|gq c `eq ed LQ hcickg}z aei+q fie{ {ocq LQL@ }gc``| lz) Qeh Hejoc` oczj}gcqga c `lzq ed fg| dcjqz qe og`~ |ew kgq w~ qe z~gga ei LQL@ jeijg~qz)Qolz c}qlj`g lz c`ze ctcl`cm`g cz c ^AD ae{i`eca)Dltg |gc}z cke, ie eig ewqzlag qog Wilqga Flikaeh oca ogc}a cmewq LQL@) Ie{, lqzgghz `lfg |ew jci+q ~ljf w~ c q}cag hckcrlig {lqoewq zehgeig hgiqleilik lq) Mwqagz~lqg c`` qog mwrr, hci| LQ ~}ez aei+q dw``| wiag}zqcia {ocq LQL@ lz c`` cmewq) Og}gc}g qog olko`lkoqz)*32 LQL@ zqciaz de} qog Lide}hcqlei Qgjoie`ek|Lid}czq}wjqw}g @lm}c}|LQL@ jeiqcliz c jeh~}gogizltg zgq ed mgzq ~}cjqljgz qocq c}g wzga qe agtg`e~ ciagxgjwqg LQ zg}tljg hcickghgiq) Lq eddg}z c iwhmg} ed mgigdlqz, lij`walik lij}gcz

gajeh~gqlqltg catciqckg qo}ewko jezq }gawjqlei, k}e{qo, cia ckl`lq|6 he}g mwzligzzgddljlgij| qo}ewko zq}gch`lilik ed LQ ~}ejgzzgz6 giocijga LQ tc`wg qo}ewko mwzligzzcia LQ e~g}cqleic` cia kec` c`lkihgiq6 cia lh~}etga liqg}ic` jwzqehg} cia wzg}zcqlzdcjqlei)*=2 Qog e}kcilrcqlei mea| qocq zw~~e}qz LQL@ lz`ejcqga li qog Wilqga FlikaehQog etg}c`` LQL@ c~~}ecjo ocz mggi ctcl`cm`g zlijg qog `cqg 3z cia ocz mggi~wm`lzoga ei qog Liqg}igq de} |gc}z) Oe{gtg}, lq {cz `c}kg`| wifie{i li qog WilqgaZqcqgz wiql` c j}lqljc` hczz ed `c}kg jeh~cilgz cia hgalc ~wm`ljcqleiz zqc}qga qe qcfg

ieqljg) He}g qoci 3>,>>> e}kcilrcqleiz {e}`a{lag octg ie{ cae~qga LQL@)*:2 LQL@ jeizlzqz ed c zg}lgz ed meefz kltlik kwlacijg3> qolikz |ew zoew`a fie{ cmewq LQL@ oqq~2%%c}qlj`gz)qgjo}g~wm`lj)jeh)jeh%73>>(3>?;?U33(43:1:17)oqh`5q)))= ed : 3>; >

7/31/2019 10 things you should know about ITIL

2/2

ga czq}eik z~eize} qe ~wzo qog jocikg) Ld |ew aei+q octg eig, aei+q cqqgh~q qoglh~`ghgiqcqlei((e} `eef de} `lhlqga zwjjgzz)*72 LQL@ lz ieq ~}ebgjq hcickghgiqLQL@ aegz ieq dejwz ei j}gcqlik qolikz `lfg ~}ebgjqz ae) Lizqgca lq dejwzgz ei ag`ltg}likLQ zg}tljgz qe qog jeh~ci|)*42 Agz~lqg lqz ~e~w`c}lq|, `lqq`g jeiqgiq lz ctcl`cm`g eiLQL@LQL@ lz c zgq ed c~~}ecjogz cia mgzq ~}cjqljgz) Lq lz c heag` de} LQ zg}tljg ag`ltg}|) Lqaegz jeiqcli zehg ~}ejgzzgz cia qgh~`cqgz, mwq lq lz ieq c hgqoeae`ek| cia aegzieqjeiqcli c`` qog lh~`ghgiqcqlei agqcl`z) Jeh~cilgz qocq {ciq qe wzg LQL@ jci de``e{ qogetg}c`` kwlag`ligz cia qogi agtg`e~ qog he}g agqcl`ga ~}ejgzzgz qocq hcfg zgizgde}qog lialtlawc` e}kcilrcqlei)*;2 LQL@ lz ieq c qee`3> qolikz |ew zoew`a fie{ cmewq LQL@ oqq~2%%c}qlj`gz)qgjo}g~wm`lj)jeh)jeh%73>>(3>?;?U33(43:1:17)oqh`5q))): ed : 3>; >>; JIGQ Igq{e}fz, Lij) C`` ]lkoqz ]gzg}tga) ^}ltcj| ^e`lj| p Qg}hz ed

Wzg