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Pearson International Qualifications Information Manual 2013/14 – Version 2 issued October 2013
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1 Contact Information
Contents
1 Exams Officers and Quality Nominees 6
1.1 Contacting us by telephone 6
1.2 Contacting us online 6
1.3 Keeping you informed 6
1.4 Contacting us by email 7
2 Teachers and Heads of Department 7
2.1 Contacting the Subject Advisor team 7
3 Additional Contact Information 10
3.1 Keeping your details safe 10
3.2 Queries from past learners 10
3.3 Payment of fees 10
3.4 Training from Edexcel 11
3.5 Publications 11
3.6 Complaints and Feedback 11
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Contact Information
Pearson International Qualifications Information Manual 2013/14 – Version 2 issued October 2013
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1 Exams Officers and Quality Nominees
1.1 Contacting us by telephone
Schools and Colleges Exams Officers and Quality Nominees
+44 (0) 120 477 0696(This number supports all Exam Officer administration and system enquiries)
Email: [email protected]
Our lines are open between 08.00 and 17.00 GMT, Monday to Friday
1.2 Contacting us online
Edexcel’s Exams Officer Community. Discuss topics related to administering Edexcel qualifications with peers from other schools and colleges. You can log in using your Edexcel Online username and password.
Edexcel’s online forums also allow teachers to discuss topics related to running Edexcel qualifications with peers from other schools and colleges.
http://community.edexcel.com
Use Ask Edexcel for queries concerning registrations and entries, certification, fees, invoice content or any general enquiry about running an Edexcel qualification.
www.edexcel.com/ask
Use Ask the Expert for subject-specific enquiries about the interpretation and delivery of Edexcel qualifications, including lesson planning, mark scheme application, topics and text.
www.edexcel.com/expert
1.3 Keeping you informed
We have a dedicated area on our website for our Exams Officers and Quality Nominees which you can access on this link.
www.edexcel.com/examsofficer
We are now publishing our Exams Officer Newsletter quarterly which will keep you up to date on the world of the Exams Office.
www.edexcel.com/eonewsletter
We are also sending you weekly ‘EO update’ emails to alert you of important deadlines, administration processes and national developments. If you do not receive this email, please contact [email protected]
1 Contact Information
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Contact Information
Pearson International Qualifi cations Information Manual 2013/14 – Version 2 issued October 2013
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1.4 Contacting us by email
For changes to your centre’s details Email [email protected]
Address Centre Records and Approval Account Services One90 High Holborn London WC1V 7BH UK
Electronic Data Interchange (EDI) To update the email address at which you receive acknowledgement of a successful EDI fi le uploador other EDI enquiries:
Email [email protected]
Registration, entry, certifi cation and invoicing For any registration, entry, certifi cation or invoicing enquiries:
Email [email protected]
2 Teachers and Heads of Department
2.1 Contacting the Subject Advisor teamSubject Advisors are subject experts who support teachers.
To speak to a member of the Subject Advisor team please use the contact details below. You can receive regular email updates if you register for this service on the subject page.
Subject Subject Advisor Telephone Email Address and Subject Pages
Art, Design & Media
Susan Young
0844 576 0032(From outside the UK please call +44 (0)1204 770696)
[email protected]@Pearson.com
www.edexcel.com/art
Business
Colin Leith
0844 372 2187(From outside the UK please call +44 (0)1204 770696)
[email protected]@pearson.com
www.edexcel.com/business
Children and Young
people
Kate Elsmore
0844 463 2815(From outside the UK please call +44(0) 1204 770696)
www.edexcel.com/childrenyoungpeople
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Subject Subject Advisor Telephone Email Address and Subject Pages
English
Clare Haviland
0844 372 2188(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/english
Geography
Jon Wolton
0844 372 2185(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/geography
Health and Social Care
Kate Elsmore
0844 463 2816(From outside the UK please call +44(0) 1204 770696)
www.edexcel.com/subjects/Health-Social-Care
History
Mark Battye
0844 576 0034(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/history
ICT
Gareth Byrne
0844 372 2186(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/ict
Languages
Alistair Drewery
0844 576 0035(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/languages
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Subject Subject Advisor Telephone Email Address and Subject Pages
Leisure, Travel and Tourism
Jon Wolton
0844 372 2185(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/travelandtourism
Mathematics
Graham Cummings
0844 463 2931(From outside the UK please call +44(0) 1204 770696)
www.edexcel.com/maths
PE & Sport
Penny Lewis
0844 576 0036(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/sport
Performing Arts and Drama
Paul Webster
0844 372 2191(From outside the UK please call +44(0) 1204 770696)
www.edexcel.com/subjects/Performing-Arts
Science
Stephen Nugus
0844 576 0037(From outside the UK please call +44 (0)1204 770696)
www.edexcel.com/science
To see a list of all our additional subject lines, please refer to the “Contact Us“ page on our website.
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3 Additional Contact Information
3.1 Keeping your details safeEdexcel (a Pearson Company) is committed to respecting and protecting your privacy. We are registered under the requirements of the Data Protection Act 1998 with the Information Commissioner’s Office (Registration No Z8325164).
If you have had any dealings with Edexcel (for example as a teacher, candidate, parent of a candidate, or examiner) it is possible that Edexcel holds information for you. All of our data is stored and processedin accordance with the Data Protection Act 1998 and allows us, amongst other things, to administer examinations, to process entries, to deliver results, and to make payments.
For more information regarding our commitment to Data Protection please refer to our Pearson Data Protection policy on www.edexcel.com/Policies/Pages/default.aspx where you will also be able to view all of our Pearson regulatory policies.
3.2 Queries from past learnersPlease direct students at your centre to our website, where they can find a wealth of information about our qualifications, their results and other services we provide for students:
www.edexcel.com/students
Replacement certificates
Former students who need a replacement certificate can now apply for this service, pay the application fee and track the progress of their request online:
www.edexcel.com/replacementcertificates
3.3 Payment of feesOur preferred payment method is by Electronic Funds Transfer as this is a fast, secure and efficient method. Our bank details are below:
Account Name Pearson Education Ltd Trading as EdexcelBank HSBC Bank PlcBranch City of London Corporate OfficeSort Code 40-02-50Swift Code MIDLGB2110CAccount Number 51214012IBAN GB14MIDL40025051214012Reference Your account number
* South African centres will be billed locally by the South African Regional Office and payments should be made to the account specified on the invoice.
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So that we can allocate your payments correctly, please email all remittance advice slips to [email protected] or alternatively post them to the address below.
• Please make all cheques payable to Edexcel. The address for all cheque payments and remittance advice slips is:
EdexcelPearson Shared ServicesEdinburgh GateHarlowEssexCM20 2JEUK
Please note cheques will no longer be accepted for Edexcel Ltd, please be sure to address all cheques to Edexcel.
If you have any questions concerning the above points, please call our Customer Service team on the following numbers - between the hours of 08.00 and 17.30 GMT, Monday to Friday:
• For International Customers please call +44(0) 1204 770696 or email [email protected]
3.4 Training from EdexcelTo view our catalogue of training events and services or to book your place on an event visit:www.edexcel.com/training.
For teaching enquires, or advice on training specifications or curriculum changes then please contact one of our Subject Advisors.
For general enquiries regarding training please use the email below: Email [email protected]
3.5 PublicationsFor publications orders and enquiries:
Telephone (from outside the UK) +44 203 538 1646Email (from outside the UK) [email protected]
Address Pearson Education Edinburgh Gate Harlow Essex UK CM20 2JE
Alternatively, users with the appropriate permissions can order using the online publications service, available within Edexcel Online.
For more information about publications ordering, or for an electronic version of the PublicationsCatalogue, go to www.edexcel.com/publications.
3.6 Complaints and FeedbackIf you would like to make a complaint or give feedback about the service provided to you by Edexcel, please visit www.edexcel.com/complaintsandfeedback for further advice.
