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Change Can be GREAT

Presenter:Jordana Shakoor Anderson

Paul G. Anderson

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Setting The Stage

• PosiPower Introductions• Breaks, Lunch, and Rules• What’s in the handouts?• Idea Catcher (Write it down and

plan to use it.)• What’s a good attitude?

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Our Learning Objectives

• To promote the idea that a positive self-image will help manage change

• To discuss how personal life changes are a part of life

• To discuss the effects of workplace change • To discuss how whether change is positive,

negative and why there is resistance to change

• To discover why change is GREAT

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A Positive Attitude!

• What are the attributes of a positive self-image or attitude?

• Why does it help with managing change?

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Changes in Our Life

• What are some personal life changes?

• What are some workplace or career changes?

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The Phases of Change

Source: Psychologist Kurt Lewin, 1958

Three Phases of Change:

1. The Present state2. The Transition state3. The Desired state

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Phases 1

• Present State – Status Quo

Continues indefinitely--Not necessarily a good state

Force disrupts it

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Phase 2

The Transition State

An uncomfortable phase involving:

High stressInstabilityUncertainty

Result: Learn new attitude or behavior

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Phase 3

• The Desired State

New status QuoComfortable feeling

Note: Pain of present state must exceed the of the transition state

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Stress and Change

• Uncertainty

• Preoccupation

• Myths

• Disorientation

• Emotional turmoil

• Managing the speed of change

• Volume – number of changes

• Momentum – how long and length of time

• Complexity – Mergers-acquisitions

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Major Organizational ChangeSource: Daryl Conner, Managing at the Speed of Change

Two conditions for major organizational change

1. Pain2. Remedy

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Major Organizational Change cont’d…• Pain:

Critical mass of information that justifies breaking the status quo

• Not meeting the demand

• Ex: Loss of market share

• NO PAIN – NO GAIN• IF YOU SNOOZE YOU LOOSE

• Remedy: A desired assessable action that would solve the problem

• Opportunity/advantage

• To increase productivity

• To increase market share

• To remain competitive

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Negative Reponses to Change: ResistanceSource: Elisabeth Kubler-Ross, Death and Dying

- 7 Stages for dealing with death

Daryl Conner – 8 Stages for resistance to change in workplaces

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8 Stages of Resistance

1. Stability – Status quo

2. Immobilization – Shock

3. Denial or rejection – “It won’t happen to me.”

4. Anger-frustration or hurt

5. Bargaining – deadlines, extensions, and reassignment

6. Depression – Helplessness, hopelessness, sense of failure (some dysfunctional behavior)

7. Testing – Regaining a sense of control – redefined goals

8. Acceptance – Realistic response, may not like it - productive framework

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Responses to Positive ChangeSource: Daryl Conner

Five phases of positive resistance to change:

1. Uninformed optimism – Naïve enthusiasm

2. Informed pessimism – Second thoughts – good decision

3. Hopeful Realism – Becoming confident

4. Informed Optimism – Expect good with bad

5. Completion - Acceptance

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Cause for Major Family ChangePositive Change

Marriage Children Job change New home Adoption Foster child Empty nest

Painful Change

Separation Divorce Illness Death Job loss Child leaves home

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Triggers for Negative Stress• Emotional demands – arguments, conflict,

personal news

• Physical demands – Illness, overwork, loss of sleep

• Environment factors – floods, fires, hurricanes, cold & heat, toxins, or poisons

• Hormonal factors – Puberty, Premenstrual Syndrome, Post-Partum, Menopause

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Changes in YOUR Life

• Did you feel safe during the changes in your life?

• What did you learn?

• What will you do in the future?

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Change is GREAT for Your Pocketbook

Improved customer service

Better quality Speedier service Less costlyMore competitionMore innovation Job security

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Make a Commitment to Change

1. Know the cost of change2. Be committed to change3. Be committed to the process4. Set personal and professional goals5. Know the 13 PosiPower Tips to

managing Change