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CAUTI LTC Cohort 2

Introduction to CoachingOctober 16, 2014

11am ET/10am CT/8am PT

Agenda

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Topics

Welcome & Introduction

Purpose of the Coaching Call

Expectations, Roles & Responsibilities

Communication Plan

Data Collection

Data Support

Templates & tools

Next Steps

Cohort 2 Organizational TeamsOrganization Org Lead Faculty Coach HRET Advisor

Professional Nursing Solutions, LLC (AR)

Carol Compas Michele Bellantoni (JHU) Amanda WilkinsNancy Alred

Qualidigm (CT) Florence Johnson Michelle Pandolfi (Qualidigm) Justin Snow

Ann SpenardMassachusetts Senior Care

AssociationLaurie Herndon Ann Spenard

(Qualidigm) Anna WojcikHelen Magliozzi

Missouri Hospital Association Jessica RowdenRaj Mahajan (SHM) Ashley HofmannMissouri Center for Patient

Safety Kathy Wire

Pennsylvania Patient Safety Authority

Sharon Bradley Irena Kenneley (APIC) Jenna RabideauxChristina Hunt

Tennessee Health Care Association Linda Jennings Jen Pettis (Abt) Amanda Wilkins

Healthcentric Advisors (RI) Pam Quinn Mark Yurkofsky (SHM) Janine Reisinger/Helen Plass

Oregon Patient Safety Commission

Mary Post James Marx (APIC) Helen PlassRebecca Rottman

Grace Living Centers (OK) Amber Nowling Kristi Felix (APIC) Sarah DaltonJessica Bieger

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What is a Coaching Call?

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To provide you and your teams the important opportunity to:o Review performance datao Discuss barriers o Share successeso Ask questionso Encourage facilities to mentor one another

An assigned faculty coach and HRET advisor will participate on these calls and support their development.

Facility team leads are required to attend; however any and all team or staff member attendance is encouraged.

Purpose of the Coaching Calls

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Expectations, Roles, & Responsibilities Use online meeting technology or conference calls to host monthly

meetings (e.g. WebEx, GoToMeeting, Adobe Connect) Communicate and confirm facility team lead participation in meetings Prepare for and lead the meetings (agenda, slide presentation,

follow-up) Identify relevant topics for discussion Discuss data submission and identify trends in reports Troubleshoot, answer questions Highlight facility successes and help identify barriers Facilitate teams’ access to project resources Keep teams on track with project deliverables

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Organizational Leads

Expectations, Roles, & Responsibilities Serve as the team expert resource providing direction and guidance Collaborate with Org Lead(s) in identifying and overcoming team

barriers Engage in group discussions Review facility reports and create action plans for ongoing issues Participate in planning calls with the Org Lead(s) to help plan

agendas Bring back relevant tools or latest research/information from the

project’s Advisory Council meetings and share on coaching calls Notify Org Lead(s) if unable to attend coaching call and try to

reschedule or find a fill-in coach for that month

Faculty Coaches

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Any tips from coaches?

Faculty Coach Experience

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Expectations, Roles, & Responsibilities HRET support provided for the first 4 months Help to identify relevant topics for coaching calls Provide the first 3 agenda templates Highlight useful tools and reminders about training Assist in review of data submissions rates and trends Troubleshoot and answer project related questions

HRET Advisor

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Expectations, Roles, & Responsibilities Attend coaching calls Promote team participation in calls Share facility successes, tips, and ideas you’ve used to

facilitate participation from your facility Speak up about facility barriers in the project and ask for

help on behalf of the team

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Facility Team Leads

Engage Facility Team Leads in Calls• Circulate each month’s agenda well in advance• Keep in touch regarding scheduling changes, please do not cancel calls without

contacting your HRET Advisor (remember to also notify your faculty coach!)• Listen to your facility’s unit’s learning needs and create tailored learning

opportunities• Consider asking some of your leads to present on calls ahead of time; facilities

love to hear from each other

Call Participation is Required• Set expectations• Follow-up with those unable to attend• Maintain open communication about topic interests• Leave time in presentation for questions, pose questions

Communications Plan for Org Leads

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Data collection, reporting and progress monitoring support will come from HRET and includes tools such as:• Review Data Collection Onboarding Webinar #3 (ltcsafety.org)• Comprehensive Data System (CDS) User’s Guide (ltcsafety.org)• Review outcome data by pulling data from CDS

Catheter Utilization CAUTI rates # of urine cultures ordered

• Review survey progress by pulling data from Cvent Facility Demographics Assessment Nursing Home Survey on Patient Safety Culture Skills Questionnaire Team Communication Guide

Data Collection

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Org Lead Webinar on October 20th will include a live session with Mariana Lesher, Sr. Data Analyst

Data collection schedule questions, or questions about Cvent should be referred to ltcsafety@aha.org

Questions about CDS or NHSN, please refer to HRETdatasupport@aha.org

Data Support

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Measure Comparison

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Next Steps

• Identify platform for hosting Coaching Call• Send out a calendar appointment to faculty coach,

HRET advisor, and facility team leaders• Review template agenda and other resources

Templates/Tools

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QUESTIONS?

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