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Agency Reportsand

Weekly Status Reports

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Agency Reports• Distributed weekly by the EHRI Operations Team• Sent from “eOPF.reports@outlook.com” to the Super

Admins on Distribution List for Agency• There are five Agency Reports sent for each Agency

instance (see next slide also)

1. Agency eMail Value Report

2. Agency Activity Report

3. Blank eMail Report

4. HR Specialist Report

5. Never Logged In Report• These reports are useful reference sources to assist the

Agency in managing issues with email addresses and user activity in eOPF

• For any questions on these reports the Agency should contact their HQ CHRA eOPF Team

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Agency Reports

Report Description

Agency eMail Value Information on the current configuration of eOPF key data elements and services for Agency email

Agency Activity Informational - Depicts usage and trends from various perspectives , i.e. Daily log in attempts

Blank eMail Lists users who do not have any email address associated with their eOPF profiles

HR Specialist Informational report for proper management of Agency instance by eOPF Admins and/or HR Specialists

Never Logged In Informational reports listing “Never Tried” and “Never Successful” users with eOPF accounts

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Weekly Status Reports

• Distributed by the eOPF Helpdesk (Telesis)• Sent from “eOPF Client Reports” each week• Reports are informational updates to Agencies on

Helpdesk ticket activity on their instance for that week (see next slide) – no action is required from the Agency

• These reports are a tool and resource to help Agencies manage their eOPF Helpdesk tickets, and also to provide insight into Helpdesk activity

• Helpdesk/Telesis also provides a monthly report to the agencies as well. This report rolls up the weekly status report totals to a monthly total

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Weekly Status Reports

Status Report Description

Top Ten Categories Shows what Agency users are calling HD about that week, i.e. log in issues

Tickets by Source Shows how Agency eOPF users are contacting the HD - via phone, email

Tier Activity (Closed) Percentage of tickets closed by HD and closed by Tier 2 (Agency HR or IT) – indicates tickets worked by the HD and Agency

Tier Activity (Open) Percentage of tickets still open at HD and Tier 2 (Agency HR or IT) - indicates if the HD and Agency have open tickets to work

Closed Ticket Percentage Report

Shows the percentage of HD tickets closed from the previous week

Monthly Summary Summarizes the month’s information for all five categories of weekly status reports

HD = eOPF Helpdesk

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Distribution Status

Agency Reports• The EHRI Ops team sends these reports on weekly basis to

the Super Admins identified in the Agency’s Distribution List• If an Agency wants to makes changes to their Distribution

List they should contact their PMO Oversight Manager

Weekly Status Reports• Automatically sent each week to all Agency eOPF Super

Admins• The eOPF Helpdesk is contractually obligated to provide

these reports to eOPF customer agencies - There is no “opt out” option available