SURVEY REPORTINDONESIA EXIMBANK

By:Friska Amalia(17312039)Kariza Fitri Azalia(17312005)Laksmi Pratiwi(17312027)

INTERIOR DESIGN MAJOR VISUAL ART AND DESIGN FACULTYINSTITUT TEKNOLOGI BANDUNG2015FOREWORDAll praise to our God we pray to our God Almighty. Without his gift, this paper would be impossible to be finished on time and other responsiblethat present. We felt this is challenging to improve this paper as a part of quotation what you give is what you receive then. We choose Indonesia Exim Bank as an office in our research.This paper was written to fulfill the task of Interior Design Studio IV. Office room as main problems to be discussed in this semester, this paper might help readers to know performance and standard the use of current office building. Hopefully, readers can grab more information about the office.Finishing of this paper cannot be separated from the help of several parties. Therefore, we would like to thank Mr. Andriyato Wibisono as lecturer in Interior Design Studio IV. With these beliefs, we believe that this support is an effort to improve the quality of our self and work in the nearest future. We also express our gratitude to them.Although we have been trying to avoid mistakes, we realize that this book still did a mistake as a weakness. Therefore, we hope that readers will pleased to convey critics. Critics is a concern to be perfect. Finally, we hope that this book will bring some benefits to the reader. Particularly, we hope that this paper will inspire the next generation of this nation to be a responsive and resilient generation. Be a generation that full of dignity, creative, and independent.

Bandung, March 2015Authors

1. BackgroundIndonesia is rich of culture. It has more than over 20.000 traditions either from languages, dances, music, or commodities. Indonesia also counted as a country with huge number of populations. It has more than 200.000.000 population and the number of population is inclining year by year. Those statements make possibility of exporting commodities extremely added over year. Exporting local product supposed to be managed by government to improve the value added of Indonesia commodities then help this country to develop the growing of economy.

Obviously, before 2009 export and import local product problems are handled by a BUMN A company belongs to government in which several shares are owned by government and another owned by foreign company or local company. Recently, in 2009 that companys shares started to all owned by government and help government to manage export and import product of Indonesias commodities. This company, named by Indonesia Exim bank (Indonesia export-import bank). This company was rebranded again as a bank which manage national export of finance that given as a costs, an insurances, and Consultation services to another company, either Law Company or not-law Company includes individual and conventional. The company itself can be local company or foreign company.

This companys histories and roles make us interest to know more about the interior role of their building to serve a small either big company to be helped. How the workers commit to work

2. Corporate Identitya. Name of CompanyIndonesia Exim bankb. Type of CompanyGovernment Companyc. Type of PlaceRenting building in 2nd, 8th, 10th, 14th floor of Bursa Efek Jakarta building.d. Short history1999 Build in the Bursa Efek Jakarta building as Bank Ekspor Indonesia that several shares owned by government and others owned by local or international company.2009 Change its name into LPEI (Lembaga Pembiayaan Ekspor Indonesia) as Indonesia Exim Bank and all of the shares owned by government and that this bank responsible to give annual report to the ministry of finance of Indonesia government.e. VisionEncourage Exim bank to be trusted and enable to support inclining productivity of national export through supplying financial, insurance, guarantee, and consultation service that has been planned and continuously.f. Mission Encourage the improvement and development of national export excellent product and highly competitive through financial and guarantee help whether in the country or outside this country then supply export insurance and consultation service to the exporter. Encourage development of low class business and so middle class to improve the product that orientated as export productg. AddressBursa Efek Indonesia Building, Tower II, Floor 8, Sudirman CBD Jl. Jend. Sudirman, Kav. 52-53 Jakarta 12190, Indonesiah. Organization StructureProblem limits: 4 divisions in Indonesia Exim Bank. They are Human Resources Department, Financial Department, Risk Management and Strategic Planning, and Consultation service (2nd floor Tower II Bursa Efek Indonesia Tower). Those department are led by 1 head divisions and organized by 2 head subdivisions with 8 staffs in each divisions. In total the number of workers in those 3 department are 48. There are also 5 office boy in each floor with 2 securities and 1 receptionist. In total, the users are 55 people.

These image will inform the whole organizational structure of Indonesia Exim bank

The workers from Finance Department have a duty to manage the process of finance document. They also process the income and outcome for the company. The workers from Human Resources Department have a duty to recruit best people to work and improvement of the workers. They also manage the need of workers and the need of every department to improve their productivity. Besides, they also prepare and process the need of guest that come to Indonesia Exim bank. The workers from Risk management and strategic planning have a duty to make a research from every action that will do or have done by Indonesia Exim bank to the entrepreneur. The workers from Consultation service has a duty to advise every client with their company if want to sell them overseas to have a service and insurance there.

Job DescriptionProblem limits: 4 divisions in Indonesia Exim Bank. They are Human Resources Department, Financial Department, Risk Management and Strategic Planning, and Consultation service (2nd floor Tower II Bursa Efek Indonesia Tower).Director Legalize every report from every divisionMeeting with every head divisionMeeting with client

Head of DivisionMeeting with head subdivisionLegalize every report from his subdivisionMeeting with his guest from outsideMeeting with clientMeeting with every division and director

Head of SubdivisionMeeting with head division and head another subdivisionLegalize every report from his staffMeeting with his guest from outsideStaffMeeting with another subdivisionMake a report everydayMeeting with his guest from outside

ReceptionistManage letter and files from outside officeDeliver letter and files from outside of office to the workersDeliver internal needs of worker to OBManage the meeting time of every division

Office BoyMaintain the cleanliness of office roomHelp the needs of every worker in this office

SecurityManage the security of this officeSecure the office room if there is important guest

CourierDeliver the data sending in form of paper in every division Deliver the data to another companyi. Corporate Image General Analysis This Logotype using logo and typography. This logo formed as a circle covered by an arrow and their color is blue placed in the center of the logotype. The typography is also using blue color with font Estrangelo Edessa. There is an accent color in x alphabet with light blue color. Font AnalyzingEstrangelo Edessa is used in this logo, this font type has strict form with straight line with curving edges, seems formal and flexible. Its also support the vision of the company that owned by government and to be trusted by every Indonesian entrepreneur. Color AnalyzingThe font type and the logo type use navy blue color. It visualize the vision of the company which encourage the trusted from Indonesia entrepreneur to manage their finance of product export. Navy blue is a color that visualize water which has a characteristic of calmness and trustworthy.

3. Existing IssuesProblem limits: 4 divisions in Indonesia Exim Bank. They are Human Resources Department, Financial Department, Risk Management and Strategic Planning, and Consultation service (2nd floor Tower II Bursa Efek Indonesia Tower).

3.1 Operational Systema. Flow of DocumentThe document consists of two type of driveway, it is external and internal flow of document. From the outside, the procedure is the first document received by the receptionist, submitted to the director of the division and to head of the subdivision and then to his staff. For data in inside of office, employees can communicate and send the following documents via intranet and lotus notes files sharing between employees. Files of 10 years offices report has to be sent to the MMI at Cikarang, data in package will be sent over. Files above 10 years report will be destroy and burned at MMI, the digital data will be removed from the server.

Flow of Document of External Files

Flow of Document of Internal Files

b. Users Activity

Usually users are working in the weekday from Monday to Friday. Office boy will work early before the staff start to work. In Saturday, office boy, courier and securities has a shifting work to this office to maintain the cleanliness and secure the office during weekend. Several room also used as table tennis room by courier. In daily work day this office is also used full day till 22.00 or sometimes 24 hours so that several workers need to stay and seldom to sleep there in their workplace.

c. Work scheduleThis office officially open at 08.00 until 17.00 in week day. In weekend they tend to open this office from 10.00 until 17.00. However, this office sometimes used 24 hours by the workers if needed. That is why in females toilet there are bath equipment that supposed to be unplaced there.

d. Shifting WorkersEvery worker here are permanent worker and staff but there are 3% of the total comes from internship program. The worker do not need the shifting schedule, they work full day. However, security, courier and office boy have their shifting system for morning session from 06.00-12.00, afternoon session from 12.00-18.00, and evening session from 18.00- 22.00e. Working FlowThis office does not mind the hierarchy of communication and there is no gap between the lower position and the higher position, if important case needed the lower position can contact the highest position to speed up the process of flow of document. However, in legalize letter and report will follow the system.

This company also held meeting every day. In a day there are almost 10 meetings in every division. Sometimes the subdivisions also have group discussion every day it held almost 5 times in a day. The official meeting in every division will be reported to the receptionist and then the receptionist will manage the time and place to hold the meeting. The meeting will be held maximally by 16 users in one meeting room with no duration limitation of time in a day as long as they report it to the receptionist.

f. EventUsually, this office hold some seminar as a routine event. This seminar will be participated by the office workers or several guest from outside. This seminar usually hold in the office or even in outside of office to improve the workers productivity and quality.

3.2 Service Systema. Total of GuestMost of guest are coming from local company or individual entrepreneur. They will come to discuss about the finance plan to exporting the product or service that will they sell overseas. They usually come in a group of people 5 to 300 in maximum people come as a guest. Before they come to the office usually they will send a letter to plan the visit.b. Service Flow

That table inform us the flow of entrance system for guest. Because this building is not owned by Indonesia Exim Bank, the guest will have an appointment letter before come to this company. And the building security will give the access card to the guest.

3.3 Design ImplementationZoning Blocking Indonesia Exim bank

As we see in the zoning plan of Indonesia Exim bank, the problem of zoning issues are the place of audit room that separated from office room and far away from the office room. This might distract the flow of document for financial department. The users admit that it is not efficient in time management when the report is false. The report should be deliver as soon as possible but the way to be the office room is far enough.

Multifunction roomThis room use as table tennis room, sometimes use as pray room, sometimes use as seminar room.Floor: Carpet tiles color light brown with batik ornaments and the plinth made by vinyl 15 cm color dark brown.Wall: Brick and concrete color broken whiteCeiling: Gypsum board 12 mm painted with broken white color and covered by HPL wood texture color dark brown

Users said that this room always used as playroom because sometimes the seminar held on 2nd floor then praying room usually held on mushola in ground floor.

Audit roomThis room supposed to be the room of final process in financial report. There must be financial important report here but there is no storage so that the report file are ignored everywhere in this room so that difficult to find once they need in quick. This room firstly used as meeting room but because of the needs of activity for financial department, this room use as audit room. Thats why the layout is not appropriate.Users of this room up to 15 people with area of 18 m2. They said that this room is not adequate with the quantity of users and number of files. They admit that this room is narrowing time by time because there are more and more files to be audited.

Meeting roomThis room is not adequate as it seems to fulfill the users here. This room has 30 m2 of area with 40 users. The users said that this room is narrowing when the users come over and fill the room. Thats why they placed the additional chair beside the main table.

Office roomOrientation layout in this office room is not good for workers. They face the wall while work. This might make the workers bored and reduce their productivity. The light intensity quite high and make them uncomforted. The workers admit that they dont feel comfort to work here.

4. Proposed Issues4.1 Operational SystemExternal Flow of DocumentTo speed up the productivity of receptionist, we tend to place mailing box to separate the letter, report and package from outside so that the receptionist will not dizzy to find the letter that come from outside.

Office RoomTo keep the social communication between staff and also make the head subdivision easy to handle their staff, wed like to separate the hierarchy of head subdivision and staff. And make the staff work in their desk in open office idea. Especially for the head of division we will make his room to be closed office room but can also see the staff and head subdivision work inside. We decide to offer the office room in every division separate by color so that they easy to know 4 divisions differently. We also proposed to reprogram the room zoning so that the audit room can be placed near the office station to make efficient the flow of document.

4.2 Service SystemAdministrative workersWe offer playroom as well as rest room to sleep if then they decided to sleep in the office to increase their productivity and reduce mistakes. In female toilet we also offer the locker for they save their bath equipment in case they need to stay in the office.4.3 Design ImplementationAs we know that this company is a governmental company in which the shares of the whole company owned by government. We proposed to redesign the concept to be an ecofriendly concept for this office to reduce the amount of energy using that can make this office efficient in energy and not wasting money of maintenance.