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08:30-09:00 Registration & Breakfast
09:00-09:15 Objectives for the Day and Introductions
09:15-10:30 Skype for Business Overview – Robert
10:30-11:00 Licencing overview - Robert
11:00-11:15 Break
11:15-12:30 Skype for Business Meetings – Kannan & Colin
12:30-13:15 Lunch
13:15-14:30 Cloud PBX and Deployment Considerations - Kannan
14:30-15:00 Microsoft Teams Overview – Kannan
15:00-15:15 Break
15:15-15:45 Roadmap/Futures - Tariq
15:45-16:00 Q&A and Close
Cloud PBX and Deployment Considerations Kannan RameshCommunication Technical Specialist
Purpose and Agenda
Session Purpose
Understand the features available with Skype for Business Cloud PBX in Office 365 for end-users and IT Pros and how Cloud PBX interoperates with the PSTN using on-premises PSTN connectivity.
Agenda
• Cloud PBX Overview
• Features for End users and IT Pros
• PSTN Connectivity options inc PSTN Calling
• Network requirements & deployment considerations
Person-to-person calling• Make and receive business calls in the office, at home, or on the road
• Dial by name, from Office, on Android, iOS, Mac, Windows, and IP Phone
• Connect to anyone on Skype and anyone with a phone number
Cloud PBX• Common calling features tailored to the needs of specific user groups
• Better experience without PBX cost and complexity
• Integrated administration with Office 365
PSTN Calling from Microsoft• Local, long distance, and international calling
• Rapid provisioning, with number acquisition and assignment in real time
• Automated and Microsoft-assisted number porting
Cloud Connectivity• Use existing telephone lines, phone numbers, and calling plans
• Built-in to existing Lync and Skype for Business Server deployments
• Optimized Cloud Connector Edition for new customers
Modern voice with Cloud PBX
Users online or on-premises
Integration with PSTN services on-premises
End-user features & customer PSTN services integrated on-premises
Cloud PBX in Office 365
PSTN services provided by Microsoft
Online Hybrid On Premises
Office 365Customer Premises
Azure ExpressRoute
or Public Internet
Call answer / initiate (by name & number)
Call hold / retrieve
Call History
Call Delegation & Call On-behalf
Call Transfer (Blind, Consult & Mobile)
Camp-on
Caller ID
Call Waiting
Call forwarding & simul-ring
Clients for PC, Mac & Mobile
Device switching
Distinctive ringing
Do-not-disturb routing & call blocking
Enterprise calendar call routing
Financially-backed SLA
Integrated dial-pad
Music on Hold
Qualified IP Desk Phones
Skype & Federated calling
Team calling
Video call monitor
Voice Mail
For latest information on the available feature: https://support.office.com/en-gb/article/Here-s-what-you-
get-with-Cloud-PBX-bc9756d1-8a2f-42c4-98f6-afb17c29231c?ui=en-US&rs=en-GB&ad=GB
Rich ClientsAll supported PC & Mac clients in Office 365
Mobile ClientsSkype for Business clients for iOS, Android & Windows Phone
IP PhonesPolycom VVX201-VVX600 series with minimum UCS 5.4.0A firmware 5.4.0.10182
AudioCodes & Yealink: Currently under testing, qualification expected in October
Lync Phone Edition: Polycom CX600, CX3000*; Mitel, HP, etc., w/latest firmware See: http://partnersolutions.skypeforbusiness.com/solutionscatalog/ip-phones
VDI SupportCitrix HDX RealTime Optimization Pack - Citrix's VDI environment plugin (a feature of XenApp and XenDesktop) is compatible with Lync 2013 and Skype for Business 2015 and 2016 (click to run only) clients installed on a virtual desktop.
Personalized Greeting
Message waiting indicator
Visual voice mail on clients
Voice mail delivered to outlook email
Reply to voicemail with call
Office 365CustomerPremises
*Exchange Online & Exchange Server 2013 & 2016
Language Country/Region Culture ID
Catalan Spain ca-ES
Chinese (Hong Kong) China zh-HK
Chinese (Simplified) China zh-CHS
Chinese (Traditional) Taiwan zh-TW
Danish Denmark da-DK
Dutch Netherlands nl-NL
English Australia en-AU
English Canada en-CA
English India en-IN
English United Kingdom en-GB
English United States en-US
Finnish Finland fi-Fl
French Canada fr-CA
Language Country/Region Culture ID
French France fr-FR
German Germany de-DE
Italian Italy it-IT
Japanese Japan ja-JP
Korean Korean ko-KR
Norwegian (Bokmal) Norway nb-NO
Polish Poland pl-PL
Portuguese Brazil pt-BR
Portuguese Portugal pt-PT
Russian Russia ru-RU
Spanish Spain es-ES
Spanish Mexico es-MX
Swedish Sweden sv-SE
Ensuring every call has great qualityOur Goal: Great calls anywhere, anytime, on any device
Industry-leading media stack
Integrated end-to-end w/devices
Skype covered under Office 365 SLAIncluded with every Office 365 subscription
Availability of IM and Meetings
Availability of PSTN Calling and Conferencing
Skype for Business also includes SLA for Call QualityRequirements: Certified IP Phone for Skype for Business with wired Ethernet connection
Media issues need to be due to Microsoft networks
Monthly uptime % Service credit
< 99.9% 25%
< 99% 50%
< 95% 100%
Skype for Business Quality SLA
Auto Attendant: Service for inbound call handling“Auto Attendant” is general term used for call treatment capability.
Organizational Auto Attendant provides for call routing to end-users in a Cloud PBX tenant.
Complete support for Hybrid & Cloud Connector with cloud-side call handling.
Call Queues: Hunt Groups and RoutingHunt groups responsible for managing call queues and scenarios for routing to end users
Organizational Auto Attendant provides for call routing to end-users in a tenant
Planned Availability by Q1 of CY17Preview will be for basic capability with more advanced features arriving for GA.
Both of these capabilities provide equivalence with Response Groups in SFB Server.
(1)
(2)
Cloud PBS with
M I C RO S O F T P S T N C A L L I N G
RAPID PROVISIONINGProcure and assign phone numbers in minutes, everywhere
Microsoft offers service, with no on-premises equipment.
LOCAL, LONG DISTANCE & INTERNATIONAL CALLINGReach the people important to your business, with a choice of
calling plans
NUMBER PORTING AND ENHANCED 911Use your existing phone numbers with Microsoft calling plans, and
meet E-911 and other legal obligations.
*PSTN=Public Switched Telephony Network. Previously Microsoft enabled connectivity to PSTN via third-party providers
PSTN Calling Overview
20
PSTN Calling
Domestic Plan
$12 u/m
Domestic + International Plan
$24 u/m
Included in
Service Plan
Inbound calling
Domestic outbound calling*
Inbound calling
Domestic outbound calling*
International outbound calling*
PSTN Consumption Required(per minute usage)
International outbound calling
Excessive usage**
Excessive usage**
Consumption Scenarios
A user needs to call an international number.
They can use PSTN Consumption to pay per
minute
Customer reaches either minute limit but
needs to make more Domestic or
International calls. All overages charged by
the minute.
Generally available in US, UK, Puerto Rico & FranceThis is Price List availability and has nothing to do with the tenant location of the customer.
Consumption Billing for International Calling & Toll FreeIntegrated Setup & Management from the Office 365 Administration Portal.
Use EA Enrollment as payment instrument in addition to credit card.
Initial pre-paid balance amount, minimum balance threshold & replenishment amounts selected.
Enhancements to Reporting, CDR & CQD
“Fair Use” pool of minutes associated with licenseThe amount of minutes included with the “unlimited” license changes depending on Location.
US & Puerto Rico: 3000 minutes of Domestic Calling; UK & France: 1200 minutes of Domestic Calling.
Inbound minutes no longer counted as of 8/1.
Pooled at tenant level, per plan.Users in UK with Domestic calling.
Users in US with Domestic & International Calling.
Users in FR with Domestic & International Calling.
Afghanistan Belize Comoros Fiji Hungary Lesotho Montenegro Panama Slovakia Turks and Caicos
Albania BeninCongo, Democratic
Republic ofFinland Iceland
Libyan Arab
JamahiriyaMontserrat Paraguay Slovenia Uganda
Algeria BermudaCongo, People's
Republic ofFrance India Liechtenstein Morocco Peru South Africa Ukraine
American Samoa Bhutan Costa Rica French Guiana Indonesia Lithuania Mozambique Philippines Spain United Arab Emirates
Andorra Bolivia Cote D'Ivoire French Polynesia Iran Luxembourg Myanmar Poland Sri Lanka United States
AngolaBosnia &
HerzegovinaCroatia Georgia Iraq Macau Namibia Portugal St. Pierre & Miquelon United Kingdom
Anguilla Botswana Cyprus Germany Ireland Macedonia Nepal Puerto Rico Sudan Uruguay
Antigua & Barbuda Brazil Czech Republic Ghana Israel Malawi Netherlands Qataar Suriname Uzbekistan
Argentina Brunei Darussalam Denmark Gibraltar Italy Malaysia Netherlands Antilles Reunion Swaziland Vatican City State
Armenia Bulgaria Djibouti Greece Jamaica Mali New Caledonia Romania Sweden Venezuela
Aruba Burkina Faso Dominica Greenland Japan Malta New ZealandRussian
FederationSwitzerland Viet Nam
Australia Cambodia Dominican Republic Grenada Jordan Marshall Islands Nicaragua Rwanda Syrian Arab Republic Virgin Islands (British)
Austria Cameroon Ecuador Guadeloupe Kazakhstan Martinique NigerSaint Kitts &
NevisTaiwan Virgin Islands (U.S.)
Azerbaijan Canada Egypt Guam Kenya Mauritius Nigeria Saint Lucia TajikistanWallis and Futuna
Islands
Bahamas Cape Verde El Salvador GuatemalaKorea,
Republic ofMayotte
Northern Mariana
Islands
Saint Vincent &
the Grenadines
Tanzania, United
Republic ofYemen
Bahrain Cayman Islands Equatorial Guinea Guinea Kuwait Mexico Norway San Marino Thailand Zambia
BangladeshCentral African
RepublicEritrea Guyana Kyrgyzstan Micronesia Oman Saudi Arabia Togo Zimbabwe
Barbados Chile Estonia Haiti Lao Moldova, Republic of Pakistan Senegal Trinidad and Tobago
Belarus China Ethiopia Honduras Latvia Monaco Palau Serbia Turkey
Belgium Colombia Faroe Islands Hong Kong Lebanon Mongolia Palestinian Territory Singapore Turkmenistan
New numbers acquisition designed for maximum simplicitySearch by state/area code for the numbers you want.
Add them to your organization’s inventory.
You can acquire more numbers than licenses to have some head room for changes.
Telephone numbers will be available for area codes across the 50 states.
Number porting to move existing numbers into Skype for BusinessFCC rules require that current carrier allows and provides a centralized body (NPAC) to transact moves.
Losing carriers set different requirements to approve a move – the process can be complex.
Enables several meeting and voice scenariosPSTN Conferencing toll-free dial-in & international dial-out.
International Calling for users with PSTN Calling Domestic subscription.
Calling minutes above the excessive use limits for PSTN Calling.
Integrated Setup and Management Customer funds pre-paid balance directly from Office 365 Administration Portal.
Use EA Enrollment as payment instrument in addition to credit card.
Initial pre-paid balance amount, minimum balance threshold & replenishment amounts selected.
Reporting and BillingConsumption billing charges appear as a line item on the EA invoice.
Usage reports available in the Office 365 Administration portal.
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Usa
ge
Outbound PSTN international minutes included in plan 600 600 600 600 600 600 600 600 600 600 600 600
Outbound PSTN international minutes used 520 690 700 200 1,100 900 661 550 400 620 655 100
Overage Minutes per Month - 90 100 - 500 300 61 - - 20 55 -
Ch
arg
es
Initial Monthly Balance $50 $50 $47.12 $43.92 $43.92 $27.92 $68.32 $66.37 $66.37 $66.37 $65.73 $63.97
Overage Charges per Month - $2.88 $3.20 - $16.00 $9.60 $1.95 - - $0.64 $1.76 -
Net Balance $50 $47.12 $43.92 $43.92 $27.92 $18.32 $66.37 $66.37 $66.37 $65.73 $63.97 $63.97
Invo
ices Monthly Consumption Invoice Amount
An invoice, in the amount of the pre-set recurring replenishment amount, is
triggered each time the amount remaining in a customer’s balance reaches
the balance minimum threshold.
$50 $50
CONSUMPTION BILLING SCENARIO
*Rate is directional. Final prices will be announced prior to the launch of Consumption Billing
Scenario: Customer with 1 seats’ PSTN International Calling plan ($24) service is established in January. US-based users make international calls to suppliers in France. Each
month that monthly tenant pooled limits are exceeded, consumption billing is triggered on the minutes in excess of the customer’s limit.
Initial Prepaid Balance Amount: $50 (created in January)
Balance Threshold Minimum: $20
Recurring Replenishment Amount: $50 (invoiced throughout the year as usage exceeds tenant pooled limits)
Int’l Calling Rate*: $0.032
CONSUMPTION BILLING SCENARIO
*Rate is directional. Final prices will be announced prior to the launch of Consumption Billing
Scenario: Customer with 1 seats’ PSTN International Calling plan ($24) service is established in January. US-based users make international calls to suppliers in France. Each
month that monthly tenant pooled limits are exceeded, consumption billing is triggered on the minutes in excess of the customer’s limit.
Initial Prepaid Balance Amount: $50 (created in January)
Balance Threshold Minimum: $20
Recurring Replenishment Amount: $50 (invoiced throughout the year as usage exceeds tenant pooled limits)
Int’l Calling Rate*: $0.032
0
$50.00 $47.12
$43.92 $43.92
$27.92
$18.32
$66.37 $66.37 $66.37 $65.73 $63.97
0
10
20
30
40
50
60
70
1 2 3 4 5 6 7 8 9 10 11 12
Hitting balance threshold
minimum triggers
replenishment
Date/Time UserOrigination Tel / Destination Tel #
Call ID
(reference for support)
Call Type LocationCall Duration (HH:MM:SS)
CurrencyCall Charge
12/17/16 2:40 PM
[email protected] +14257054301 CallID 1 PSTN Out US 00:04:00 USD 0.00
12/17/16 3:40 PM
[email protected] +18005551212 CallID 2 PSTN Out UK 00:04:00 USD 0.30
12/17/16 2:40 PM
[email protected] +14257054301 CallID 3 PSTN In US 00:00:00 USD 0.00
12/17/16 3:40 PM
[email protected] +441189094799 CallID 4 PSTN Out UK 00:04:00 USD 0.30
12/17/16 2:40 PM
[email protected] +12525634478 CallID 5 Conf In US 00:04:00 USD 0.15
12/17/16 3:40 PM
[email protected] +14255561234 CallID 6 Conf Out US 00:04:00 USD 0.15
Cloud PBX with
Skype for Business software deployed on-premises.Cloud Connector Edition delivered as Packaged VMs for rapid deployment
Current customers can use their existing topology / pool and reduce size of footprint.
Hybrid OfferingDeployment integrated with Office 365 using split domain.
Users log into Office 365, services delivered from cloud.
Media PathPSTN calls connect through on-premises hardware.
Standard Direct SIP Connectivity to Next Hop SIP Peer
(Gateway/SBC/PBX).
With PSTN calling service With on-premises PSTN connectivity via Cloud
Connector Edition
With on-premises PSTN connectivity with an existing deployment
Users homed online, PSTN
service provided by Microsoft
No on-premises Skype for
Business infrastructure
Available in the US/UK, France
and Spain; more countries
coming
Users homed online, PSTN
service provided by third party
Deployment of Cloud
Connector on premises
required; cannot coexist with
on-premises Skype for
Business/Lync Servers at the
moment
Available worldwide
Some users homed online,
some users can be homed on
premises, PSTN service
provided by third party
Maintaining of Skype for
Business or Lync 2013
deployment required
Available worldwide
Cannot
co-exist
Bring your own PSTN TrunkUse Microsoft SIP Trunk
Multiple ways to implement this topology
New Customer Server Pool
Cloud Connector Edition
Partner Appliance
Cloud Connected Appliance
Existing Customer Server Pool
Connect existing topology to Office 365 using Split Domain & migrate users to Cloud PBX.
Cloud PBX user’s PSTN Traffic transits pool.
Deploy Skype for Business Server and connect it with Office 365.
Customers can operate additional services on-prem (VIS, etc.)
Packaged VMs on Customer Hardware provides PSTN connectivity components with Office 365.
Cloud PBX users PSTN Traffic transits VMs
Partner offering where required Skype for Business Server software or VMs packaged with SBC/Gateway.
Future offering where PSTN connectivity is bundled with network management and quality of service telemetry for O365.
No on-premises Skype For Business Deployment
Qualified next-hop SIP Peer: IP-PBX, SIP Trunk, SBC or Gateway
Hosts located in the DMZ
Stand-alone capacity estimated with 70% Internal Users, 30% External users
Multiple Packaged VM sets can be stacked for greater scale.
500 Simultaneous Calls 50 Simultaneous Calls
CPU64-bit dual processor, six core,
2.50 gigahertz (GHz) or higher
Intel i7 4790 quad core
RAM 64 GB ECC RAM 32 GB DDR3-1600 non-ECC
DiskFour 600 GB 10K RPM 128M Cache
SAS 6Gbps disks, RAID 5
Two 1TB 7200RPM SATA III (6 Gbps) in RAID 0
NetworkThree 1 Gbps Ethernet
High throughput network adapters
Two 1 Gbps Ethernet
Comparing New Server Pool vs. Cloud Connector Edition
New Customer Server Pool Cloud Connector Edition
Maximum Simultaneous Calls1 150 500
Users Supported (worst case)2 750 2,500
Physical Servers Required3 Two; Dual proc, Hex core One; Dual Proc, Hex Core
Server Licenses4 2x – WS Standard Edition 1x – WS Datacenter Edition
Other Resources Required AD Schema Modifications,
Reverse Proxy, File Share
None
Install Time (est.) Three days Half-Day
Cloud Config Time5 Equivalent
PSTN / PBX Integration5 Equivalent
Additional Scenarios Supported6 Users homed on-premises
Video Interoperability
Enterprise Voice (RGS, CAC, Branch –
analog, etc.)
On-Prem Dial-in Conferencing
None (** Much simpler to scale out)
Skype for Business Online
Infrastructure
John Skype for
Business Online
user on Internet
Sip traffic
Media traffic
Mediation Edge
Domain
controller
StorageDomain
controller for
Cloud
Connector
PSTN GW 1
Dave Skype for
Business
Online user
in internal
network
PSTN
PSTN GW 2
Perimeter network
Skype for Business Online
infrastructure
John Skype for
Business Online
user in Internet
Domain
controller
Mediation Edge
StorageDomain
controller for
Cloud
Connector
PSTN GW
Dave Skype for
Business
Online user
in internal
network
PSTN
Media ports can be limited
Perimeter network
Skype for Business Online
infrastructure
John Skype for
Business Online
user in Internet
Domain
controller
Cloud Connector
Mediation Edge
StorageDomain
controller for
Cloud
Connector
PSTN GW
Dave Skype for
Business
Online user
in internal
network
PSTN
Media ports can be limited
Perimeter network
SfB Online Infrastructure
John SfB Online
user in Internet
Mediation Edge
Storage
Cloud Connector 2
Domain
controller for
Cloud
Connector
PSTN GW3
Sip Traffic
Media Traffic
Mediation Edge
Domain
controller
Storage
Cloud Connector 1
Domain
controller for
Cloud
Connector
PSTN GW1
Dave Skype for
Business
Online user
in internal
network
PSTN
Korneel SfB
Online user in
Internet
PSTN GW2
Skype for Business Online
Infrastructure
John Skype for Business Online
user in Internet, assigned to
PSTN Site 1
Sip traffic
Media traffic
PSTN GW1
PSTN
Korneel Skype for Business
Online user in Internet, assigned
to PSTN Site 2
PSTN
GW2
Mediation Edge
DCCMS
Domain
controller
Mediation Edge
DCCMS
PSTN GW1
PSTN
PSTN
GW2
Mediation Edge
DCCMS
Domain
controller
Mediation Edge
DCCMS
PSTN Site 1
PSTN Site 2
Seattle
Amsterdam
Skype for Business Online
infrastructure
John Skype for
Business Online
user in Internet
Mediation Edge
Storage
Cloud Connector 2
Domain
controller for
Cloud
Connector
PSTN GW3
Mediation Edge
Domain
controller
Storage
Cloud Connector 1
Domain
controller for
Cloud
Connector
PSTN GW1
Dave Skype for
Business
Online user
in internal
network
PSTN
Korneel Skype
for Business
Online user in
Internet
PSTN GW2
Global availability See https://products.Office.Com/en-us/business/international-availability and phone numbers for dial-in conferencing
Phones and Devices for Skype for Business
Skype for Business Online Call Quality Dashboard
•
•
Customer On-Premises Network
Office 365 Services
Microsoft Global
Network
Internet 1
23
DNS
CDN CRL
4
Call flow media path
SfB ClientSFB
ServicesMedia Relay
Client-MNE
CNE-MNECustomer Network
RTT <=100ms
RTT <=60ms
Microsoft Network
http://aka.ms/sfbnetwork
Metric Client to Microsoft Network
Edge
Customer Network Edge to
Microsoft Network Edge
Latency (one way) <50ms <30ms
Latency (RTT or Round-trip Time) <100ms <60ms
Burst packet loss <10% during any 200ms interval <1% during any 200ms interval
Packet loss <1% during any 15s interval <0.1% during any 15s interval
Packet inter-arrival jitter <30ms during any 15s interval <15ms during any 15s interval
Packet reorder <0.05% out-of-order packets <0.01% out-of-order packets
Skype for Business Bandwidth Calculator
Audio codec Scenario Audio payload PLUS - IP header PLUS - UDP, RTP & SRTP PLUS - FEC
RTAudio Wideband Peer-to-peer 29.0 45.0 57.0 86.0
RTAudio Narrowband Peer-to-peer PSTN 11.8 27.8 39.8 51.6
G.722 Conferencing 64.0 80.0 95.6 159.6
G.722 Stereo LRS P2P & Conf 128.0 144.0 159.6 223.6
G.711 PSTN 64.0 80.0 92.0 156.0
Siren Conferencing 16.0 32.0 47.6 63.6
SILK Wideband Peer-to-peer 36.0 52.0 64.0 100.0
SILK Wideband Peer-to-peer 26.0 42.0 54.0 80.0
SILK Wideband Peer-to-peer 20.0 36.0 48.0 68.0
SILK WB/NB Peer-to-peer 13.0 29.0 41.0 54.0
Traffic Class Treatment (DSCP Marking) Skype for Business workloads
Voice EF (46) Skype for Business and Lync voice
Interactive AF41 (34) Video
AF21 (18) Application sharing
CS3 (24) SIP signaling
Default AF11 (10) File transfer
CS0 (0) Anything else
• IP & URL whitelist
• Ports – watch for allowed ports and exhortation
• NAT – Source NAT Recommended
• VPN impact – double encryption, non-optimal path
• Bypass VPN for SFB traffic
• Implement split-tunnel (exclude SfB IP ranges from VPN tunnel)
• Does work, best not to inspect
• Bypass them please , seen auth issues, session drops, other “strangeness”
• •Skype
Operations Framework
Network Performance Requirements
Key Takeaways
Cloud Connector Edition connects Cloud PBX with Customer’s
existing carriers, circuits and contracts.
Cloud PBX connects to the PSTN using Microsoft’s PSTN
Calling service and on-premises PSTN Connectivity
Customers worldwide can deploy Cloud PBX today
Signaling and Data Collab Protocols
# What for Data Transport Source
Port
Destination
Port
Encryption What happens if disabled?
1 Signaling – Windows, Mac SIP TCP Windows: 49152-
65535
443 Full TLS Can’t sign in
No IM
2 Signaling – Web, mobile HTTP TCP Windows: 49152-
65535
443 Full TLS Can’t sign in
No IM
3 Data collab – file attachments, PPT
upload, whiteboard, Q&A, poll
PSOM TCP Windows: 49152-
65535
443 Full TLS No content sharing in meeting
4 PowerPoint presentation service HTTP TCP Windows: 49152-
65535
443 Full TLS No PPT in meeting
5 Service IP number resolution DNS UDP Windows: 49152-
65535
53 Can’t sign in
Can’t join
Media Protocols
# What for Data Transport Source
Port
Destination
Port
Encryption What happens if
disabled?
1 Audio – Windows, Mac, Web,
Mobile
RTP UDP 50,000 – 50,019 UDP 3478
UDP 50,000 – 59,999
Secure RTP Audio cannot flow over
UDP ports (preferred)
2 Audio – Windows, Mac, Web,
Mobile
RTP TCP 50,000 – 50,019 TCP 443,
TCP 50,000 – 59,999
Secure RTP Audio cannot fall back to
TCP (less reliable)
3 Video – Windows, Mac, Web,
Mobile
RTP UDP 50,020 – 50,039 UDP 3478
UDP 50,000 – 59,999
Secure RTP Video cannot flow over
UDP ports (preferred)
4 Video – Windows, Mac, Web,
Mobile
RTP TCP 50,020 – 50,039 TCP 443,
TCP 50,000 – 59,999
Secure RTP Video cannot fall back to
TCP (less reliable)
5 Desktop or Application Sharing -
Windows, Mac, Web, Mobile
RDP/RTP TCP 50,040 – 50,059 TCP 443,
TCP 50,000 – 59,999
Secure RTP Desktop or Application
Sharing does not work
