16
© Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

© Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

Embed Size (px)

Citation preview

Page 1: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

© Loyalist Certification Services, 2009

Certified Process Design Engineer (CPDE)®

Page 2: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

2© Loyalist Certification Services, 2009

CPDE….I’ve Heard of That !

What is CPDE? What are the goals of the CPDE? What will I learn? Do I qualify to take the course? What are the benefits of attending

CPDE? Who is the Accrediting Agency? Questions?

Page 3: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

3© Loyalist Certification Services, 2009

What is CPDE?

This is a 5 day interactive course with a 90 minute certification exam on the last day of the class

Certified Process Design Engineer (CPDE)® is a freestanding certification course. It is a

complimentary course that supports organizations involved in ITSM.

Page 4: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

4© Loyalist Certification Services, 2009

What are the Goals of the Class?

Understanding process frameworks, standards and maturity models

Learning about process elements, models, usage and deliverables

Gathering and analyzing process requirements

Understanding the critical differences between developing, re-engineering and improving processes

Page 5: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

5© Loyalist Certification Services, 2009

And….

Studying the importance of roles, responsibilities and functions

Developing a process definition document Learning flowcharting techniques Using automation within processes Troubleshooting and improving processes Developing meaningful metrics and

converting data into usable information Understanding the concepts of

organizational change management

Page 6: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

6© Loyalist Certification Services, 2009

Results?

Contribute to an effective and measurable process improvement program within your organization

Proudly wear your CPDE lapel pin!

Page 7: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

7© Loyalist Certification Services, 2009

Course Structure and Bibliography

Holistic – reflects all aspects of process design and improvement People, processes, technology and information

Framework neutral – supports the adoption and integration of multiple frameworks and standards

Highly interactive – includes practical hands-on assignments that reinforce the course material

Derived from a comprehensive library of resources, best practices and years of experience.

Page 8: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

8© Loyalist Certification Services, 2009

CPDE Courseware

Learner Manual Course textbook Assignments Study aids Glossary Sample exam Sample documents Additional Sources of

Information

Sample Documents Process Definition

Document Document Control

Sheet High Level

Implementation Plan Key Performance

Indicators Communication Plan Training Plan

Page 9: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

9© Loyalist Certification Services, 2009

Do I Qualify for the Course?

Do you …. Have a Foundation-level certificate in IT service

management (ITIL, COBIT, ISO/IEC 20000, MOF)? Have a project management background and want to

understand process design and management techniques? Require a deep understanding of process assessment,

design, implementation, integration and management techniques?

Work in an organization that has adopted one or more IT service management or quality management frameworks or standards and want to understand how to use them as part of a continual improvement program?

Wish to enhance the role-based capabilities in activities such as organizational change management or the selection of process enabling technologies?

Page 10: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

10© Loyalist Certification Services, 2009

CPDE Attendees are….

IT professionals Process owners Process managers Process champions Process stakeholders Business managers Business process owners

Organizations can certify key individuals or entire process improvement teams.

Page 11: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

11© Loyalist Certification Services, 2009

CPDE Benefits

Company IT and business

become better aligned Integration tools for

collaboration of various quality initiatives

Engaged, informed employees

CPDE Certified staff members add value & enhance ROI

Individual Certified professional

capable of integrating multiple frameworks in a cost-effective way

Immediately usable skills, tools and techniques

Processes and metrics tied to business goals

CPDE fills a market gap between what to do, and how to do it.

Page 12: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

12© Loyalist Certification Services, 2009

Industry & internal recognition and credibility Ability to leverage ROI from the adoption of best practices Influence the efficient adoption of best practices on an

organizational level Learn a practical, step-by-step approach to designing and

implementing IT service management processes Acquire skills: requirements definition, project

management, facilitation, technical writing, process mapping, statistical analysis

Obtain and evaluate sample documents, plans and templates

CPDE Certification

Page 13: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

13© Loyalist Certification Services, 2009

What about the CPDE Exam?

Page 14: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

14© Loyalist Certification Services, 2009

The CPDE Exam

Accredited by Loyalist (LCS) 26 multiple choice questions

10 general – 2 marks 16 complex, scenario-based 5 marks

90 minutes 65% to pass Successful candidates

receive certification 4-6 weeks later in the mail

Page 15: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

15© Loyalist Certification Services, 2009

Who is the Accreditation Agency?

Loyalist Certification Services (LCS) is one of the premier Accreditation and Examination Institutes of IT Service Management. Since 2001 LCS has processed tens of thousands of exams worldwide and is known for providing outstanding services.

LCS is a proud and dedicated ,neutral source of accurate information dedicated to maintaining the integrity of the exam process on behalf of our training partners and APMG, the official Administrator of the OGC.

Page 16: © Loyalist Certification Services, 2009 Certified Process Design Engineer (CPDE) ®

16© Loyalist Certification Services, 2009

Need more information?

LCS: www.lcs.com