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© 2011 Avaya Inc. All rights reserved.
Mobile Collaboration withAvaya one-X® UC Soft ClientsKyle Klassen, Brad Black
© 2011 Avaya Inc. All rights reserved. 2
Legal Disclaimer
The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Avaya and is intended solely for Avaya employees and members of the Avaya Connect or DevConnect programs. If you are not an Avaya employee or member of the Avaya Connect or DevConnect programs, you are not the intended recipient of this information and cannot participate in or listen to the presentation. Please delete or return any related material. Avaya will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you and your company.
Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be made in the future.
© 2011 Avaya Inc. All rights reserved. 33
MessagingMessaging
Application & Integration ServicesApplication & Integration Services
Voice/Video TeleserviceVoice/Video Teleservice Presence ServicesPresence Services
Session ManagementSession Management
Management Subsystem
Management Subsystem
TM
Unified Communications Architecture View
Conferencing & CollaborationConferencing & Collaboration MobilityMobility
Data InfrastructureData InfrastructureCommunications Infrastructure – Access ElementCommunications Infrastructure – Access Element
GWs & SBCsGWs & SBCs Video EndpointsVideo EndpointsAvaya ClientsAvaya Clients
3
Applications & Services
Core Communications
Infrastructure
Access
CM - AECM - AE CS1K - AECS1K - AE CS21K - AECS21K - AE
IPO - AEIPO - AE BCM - AEBCM - AE SCS - AESCS - AE
VSP 9000VSP 9000
G860G860 Aura SBCAura SBC MoJoMoJo 1X-Comm1X-Comm96009600 16001600 11001100
12001200 MoJoMoJo 1x-Com1x-Com Acme SBCAcme SBCAudio CodesAudio Codes
System ManagerSystem Manager
UC ManagerUC Manager
IPTCMIPTCM
AIMAIM
Session ManagerSession Manager
Presence ServerPresence ServerCM - FSCM - FS AS5300AS5300
ACEACE AESAES
Aura MessagingAura Messaging Meeting ExchangeMeeting Exchange
MASMAS1X Clients1X Clients
ERS SwitchesERS Switches WLAN 8100WLAN 8100
Secure RoutersSecure Routers ID EnginesID Engines UCMUCM
Modular Mess.Modular Mess.
Call PilotCall Pilot
HMSR2HMSR2
MCS 5100MCS 5100
Life SizeLife Size
© 2011 Avaya Inc. All rights reserved.
Agenda
Introduction – Collaboration Today
Mobility Market Overview
Solution Offers
Why Sell Avaya Mobility Solutions
Training Requirements and Recommendations
Additional Information & Resources
44 4
© 2011 Avaya Inc. All rights reserved. 55
Introduction
Collaboration Today
© 2011 Avaya Inc. All rights reserved.
Collaboration Today: Non-real time, ad hoc, labor intensive, ineffective…
6
…siloed, disjointed, location-centric, sequential and application specific.
© 2011 Avaya Inc. All rights reserved.
BusinessEvents
Avaya’s Vision:Deliver effective Business Collaboration, bringing together the right people at the right time with the right informationin an environment that drives business results
Empowering each moment of
collaboration
BusinessResults
© 2011 Avaya Inc. All rights reserved. 88
Mobility Market
Overview
© 2011 Avaya Inc. All rights reserved.
Current Mobile Trends and Drivers Expanding device options and changing smartphone
landscape– Android – 50% of new sales (NA)– iPhone – Complete product– BlackBerry, Nokia – Today’s market share losers– Microsoft – In transition
Personal choice is quickly evolving from feature phones to Smartphones– Creating rapidly expanding app platform footprint– My Apps, Always-on, Always with me > carried into the
enterprise– Users’ preferred and often most reliable means of
communication
Traffic migrating off network?– Outside of enterprise UC framework– Higher cost, higher risk
Urgent need to tightly integrate mobile device w/ enterprise communications– Consistency of service, flexibility to chose device– Consistent user experience– Cost savings
© 2011 Avaya Inc. All rights reserved.
Impacts on today’s Enterprise Communications
Enterprise Communications Environment
Enterprise Network Internet
User complexity, high costs and loss of control
Cellular
Mobile Services
Office identity and Mobile identityOffice number and mobile number
Office voice mail and mobile voice mailEnterprise low cost calling vs. Mobile high cost calling
Enterprise presence vs. personal presence Corporate directory vs. Local contact lists
Enterprise Unified Communications vs. cloud services/Social Networks
Primary communication deviceOffice/Portable communication
Communication migration to mobiles
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Mobile PortfolioThe Right Solution Based on Your Business Needs
Mobile Clients
Web Client
Avaya one-X® Communicator (PC & MAC) Avaya one-X® Communicator (PC & MAC) Avaya one-X® PortalAvaya one-X® Portal
Avaya one-X® DeskphonesAvaya one-X® Deskphones
Available Optional Video
Avaya one-X® MobileAvaya one-X® MobileDesktop Clients
© 2011 Avaya Inc. All rights reserved.
Increase Productivity Improve Customer Satisfaction
Enhance IT Management
Accessibility
Real-time communications
Quick access to UC capabilities
Easy-to-use intuitive interface
Toll Avoidance
Voice messages delivered via data instead of the voice channel
Handoff to deskphone/PC client
Call back to mobile
Control of mobile calling
Multi-platform
Consolidated CDR
3rd party recording of mobile calls
Business Continuity
Mobility Solutions Drive Business Benefits
Minimize queues
Problem resolution
Faster response
Reduce Mobile Costs
© 2011 Avaya Inc. All rights reserved. 1313
Mobility Solution Offers
© 2011 Avaya Inc. All rights reserved.
Tele-worker
Road Warrior
Campus Nomad
Hot Desker
Mobile Extension to PBX
Extension to Cellular (Avaya Aura) ● ♦ ♦ ●
Mobile Extension (CS1000) ● ♦ ♦ ●
Fixed Mobile Convergence Avaya one-X® Mobile ♦ ● ●
Avaya Desktop Video Device w/ Avaya Flare® Experience ♦
FMC w/3rd Party Dual-mode, Cloud/enterprise federated, GSM gateway ♦ ♦
Mobile Applications
Avaya one-X® Portal (Avaya Aura) ♦ ♦ ♦
Avaya one-X® Communicator (Avaya Aura, CS1000) ♦ ♦
Avaya one-X® Agent (Avaya Aura) ♦
Avaya one-X® Speech ● ♦ ♦
Modular Messaging w/Speech-to-Text ● ♦ ♦
Avaya ACE™ Mobile Cost Optimizer ● ♦ ●
Avaya ACE™ Hot Desking ● ● ♦
Avaya ACE™ Microsoft Communicator Add-in ♦ ♦ ♦ ♦
Meeting Exchange, Avaya Aura® Conferencing (TUI) ♦ ♦ ♦ ♦
Avaya Notification Solution ♦ ♦ ♦ ♦
Avaya Aura ® Communication Manager (Enterprise Mobility User, SIP Visiting User), Avaya Aura® Session Manager
● ● ♦ ♦
Target Worker Segment► ♦ Primary
● Secondary
Avaya’s Enterprise UC Mobility Portfolio
Avaya Offer▼
14© 2010 Avaya Inc. All rights reserved.
© 2011 Avaya Inc. All rights reserved.
Teleworker Road Warrior
Campus Nomad
Hot Desker
Vertical Mobile Applications
Mobile Device Checkout (Healthcare, Retail, Hospitality, Manufacturing) ♦
IP Softphone for Windows Mobile 6 (Retail) ♦
Mobile DevicesVPN Phones ♦
IP Wireless Handsets (Wi-Fi, DECT) ♦ ●
In-building Mobile Network WLAN 8100 ● ♦ ♦
Professional Services
Wireless Site Survey ● ♦ ●
Business Communications Advisory Service ♦ ♦ ♦ ♦
Technical Advisory Service ♦ ♦ ♦ ♦
Global Support Services Design, Install, Deploy, Maintain ♦ ♦ ♦ ♦
Avaya’s Enterprise UC Mobility Portfolio (cont’d)
Avaya Offer▼
Target Worker Segment► ♦ Primary
● Secondary
15
© 2010 Avaya Inc. All rights reserved.V
4
© 2011 Avaya Inc. All rights reserved.
What’s New: People-First Mobile Collaboration
16
Richer mobile collaboration and increased choiceAvaya one-X® Mobile 6.1
– Presence, Call intercept, Auto-answer of PBX call-back– New Android client , optimized touch UI for Blackberry
Avaya one-X® Mobile SIP for iOS 1.0– For iPhone, iPod Touch and iPad– Voice over WLAN, WiFi, Cellular Data (3G/4G)
Lower TCO and acceleration of UC deploymentAvaya one-X® Client Enablement Services 6.1
– Unified Avaya Aura® services for broad range of clients
Richer Apple and Windows client choicesAvaya one-X® Communicator 6.1 (for Windows)
– New platforms, Enhanced audio, Expanded featuresAvaya one-X® Communicator for Mac OS 1.0 (SIP)
– UC client with click to dial, enterprise directory integration
© 2011 Avaya Inc. All rights reserved. 1717
Mobility Solution Offers:
Avaya one-X® Client Enablement Services
© 2011 Avaya Inc. All rights reserved.
People-Centric Mobility: Avaya one-X ® Client Enablement Services
unified client services
one-X® Communicator
one-X® Mobile Server
Avaya Aura® Avaya Aura®
• Call logs• Favorites/VIP lists• Call screening• Call routing • Presence status• Personalized
message• Visual Voicemail
one-X® Mobile
Yesterday Today
one-X® Client Enablement Services
Separate user data and services handling
© 2011 Avaya Inc. All rights reserved. 19
Support for CM 5.2.1 & 6.x Avaya Aura® Presence 6.1
Avaya one-X® Client Enablement Services 6.1
Avaya Aura®Session Manager
6.0+
Avaya Aura® Communication Manager
5.2.1 (h.323) and 6.0.1(SIP)
Avaya Aura® Messaging(optional)
Avaya Aura® Conferencing
(Optional)
Avaya Aura® AES
SystemManger 6.1
One-X Mobile
One-X Communicator
SIP (Call Control, Media, IM/Presence)
EnterpriseLDAP
SIP
LDAPExchange /outlook(Personal Contacts) Enterprise
Contacts
REST, XML(UC Features)
Note: H.323 endpoints supported against CM 5.2.1+ SIP endpoints support require - CM 6.0.1+ - SM 6.0+
© 2011 Avaya Inc. All rights reserved.
Installation via System Platform
Only supports System Platform installation Two steps installation: System Platform first, then one-X CES template A template is a configuration of applications running on System Platform Simpler and easier to install, configure and manage
Avaya Aura ® ApplicationsSystem Platform
one-X ® Client Enablement Services template
step 1
step 2
© 2011 Avaya Inc. All rights reserved.
Avaya Common Server: Hardware Requirements
21
Hardware Requirements
Minimum Specification Dell
CPU Two quad core 2.23 GHz or better Dual quad core 2.4 GHz
Memory 16 GB 24 GB
Hard Drive 2 x 146 GB 4 x 146 GB RAID 5
Network Card 100Mbps/1Gbps 100Mbps/1Gbps
Optical Drive DVD/CD Combination DVD/CD Combination
Operating System Requirements
Installation of Red Hat Linux
This must be a Default Installation - not a minimal installation (Cannot install SE Linux)
This must be a Default Installation - not a minimal installation (Cannot install SE Linux)
Version of Red Hat ES Linux
Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted policy. Latest updates will be supported
Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted policy. Latest updates will be supported
© 2011 Avaya Inc. All rights reserved. 2222
Mobility Solution Offers:
Avaya one-X® Mobile
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Mobile
Single Number Reach– Incoming calls to office ring on mobile (shows caller ID)– Can also ring up to 4 addt’l devices (eg. Home)– Filter calls to allow only VIPs
Single Identity– Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number)
Low cost mobile communications
– Enterprise routing and call back for toll avoidance
Single Voice Mail– Voice Mail notification via SMS– Visual Voice Mail– Enterprise Voicemail enforcement
Call handoff/management– Handoff w/ deskphone or one-X Communicator client– Call back to any phone– Centralized call logs/recording
Enterprise Unified Communications– Presence view and update– Search corporate directory and local contacts– Unified call logs and contacts across one-X endpoints
23
Integrates mobile smartphones with Aura UC Applications and Services
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Mobile 6.1Presence on the Road
Rapidly get to the best available person View presence of enterprise contacts
– In Favorites, VIPs and Call Logs
User status updated when on a call Manual updates of status and personal
message Back-end federation via Presence
Services
© 2011 Avaya Inc. All rights reserved.
one-X ® Mobile 6.1 Client Support Apple iPhone 3G, 3GS, 4
BlackBerry OS 5/6– Bold 9650, 9700– Curve 8520, 8900, 9300– Perl 9105– Touch models – Storm 2 (9550), Torch 9800
Symbian Enterprise devices– Converge client (can operate serverless w/ EC 500)– Nokia S60 3rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121)– Nokia S60 3rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c)
Android 2.2+– Samsung Galaxy S/S2– HTC Evo– Motorola Droid X/2– Dell Streak 5/ Venue
Not supported– Windows Mobile– Windows Phone 7
25
© 2011 Avaya Inc. All rights reserved.
Installing one-X Mobile clients
Android client can be downloaded from Android Market or sent directly to the users via email
Apple iPhone client is downloaded from AppStore
BlackBerry and Symbian Clients are an over the air (OTA) installation from the enterprise hosted one-X CES server– User logs into one-X CES server– Provides mobile number and SMS address– One-X CES sends SMS message with link to client
26
© 2011 Avaya Inc. All rights reserved.
one-X® Mobile 6.1 for BlackBerry
Redesigned User Interface Support for latest BlackBerry Models
– OS 5/6– Touch models
Initiate one-X Mobile calls from any app– Native menu integration/dialing– Call Intercept (Green key dialing)
Improved User Experience– Auto-answer call backs
New one-X Mobile 6.1 features– Presence– Consolidated contacts/logs
© 2011 Avaya Inc. All rights reserved.
Native Call Intercept for BlackBerry
A mobile user selects a phone number included in a
meeting notice of the BlackBerry calendar
application
A press of the green key initiates a call. Alternatively
pressing the menu key presents an option to call the selected number using the
native dialer.
XCall
Intercept and re-direct
The native call intercept feature monitors the device for call requests and
“intercepts” any call attempts on the mobile phone. This ensures all calls
benefit from one-X Mobile call handling.
Native Call (to mobile operator) Blocked
© 2011 Avaya Inc. All rights reserved.
Avaya one-X ® Mobile 6.1 for Android
Fastest growing mobile platform– Support for Android 2.2+
Native dialer integration Allows one-X Mobile to be
configured as the default “Dialer” for any Android app
Supported Devices (Initial Release)– Samsung Galaxy S/S2– Dell Streak/Venue– HTC EVO 4G– Motorola Droid X/2
© 2011 Avaya Inc. All rights reserved. 30
Receiving an Incoming call with one-X® Mobile
one-X user (DN 5000) has three devices:
1) An IP Phone2) one-X Mobile equipped Smartphone3) Home Phone
PSTN
One-X Client Enablement Services
Internet
Cellular Network (CDMA/GSM)
Cellular Network (CDMA/GSM)
One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 )
one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data
connection (2G,3G, Wi-Fi)
Aura Communication
Manager3A call is originated to the
Enterprise DN or DID of the one-X user (DN 5000)
2
Aura CM sends the call to the IP set for DN 5000 and the IP
set begins to ring
1
4 EC 500 extends incoming call to mobile and any other number
entered using one-X Mobile (eg. Home phone)
Data Connection
Single Number and Voicemail
© 2011 Avaya Inc. All rights reserved.
one-X® Mobile Inbound CallsBenefits vs. Direct Mobile Call
Direct Cellular Call one-X® Mobile Call
Phone number Separate/private number revealed Single number rings office, mobile and others
Presence Update User’s Enterprise Presence is not updated and may show user as “available” during call
User’s Enterprise Presence is updated to show “unavailable on a call”
Missed Calls Go to cellular voice mail Go to corporate voicemail > retrieved using visual voicemail feature
Call Log Separate log Unified with one-X Communicator
Call Detail Recording
Cellular provider call logs, sometimes at extra cost. Separate logs for office use.
One CDR log for both office and mobile use
Screening Separate screening parameters (if available)
Consistent VIP screening
Handoff No handoff Option to handoff to deskphone
© 2011 Avaya Inc. All rights reserved. 32
Originating a call with one-X® Mobile
PSTN
one-X CES
Internet
Cellular Network (CDMA/GSM)
Cellular Network
(CDMA/GSM)
Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2nd call to the real destination received in step (1).
One-X CES acknowledges
the call attempt
one-X Mobile user would like to make a call to DN 4000. The mobile call attempt
is sent from the one-X Mobile client to one-X CES over a secure data
connection.
Aura Communication
Manager
6The call arrives at the
set of DN 4000 with the Enterprise CLID of the
one-X Mobile user.
5
2
1
3 One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user.
Data Connection to one-X CES
DN 4000
4Once the call from the
Aura CM is answered at the call back destination, one-X CES initiates a 2nd
call to the real destination.
Note: The call back number can
be any phone number (e.g. a home phone, a temporary office
phone, etc)
© 2011 Avaya Inc. All rights reserved.
one-X® Mobile Outbound CallingBenefits vs. Direct Mobile Call
Direct Cellular Call one-X® Mobile Call
Mobile Identity Mobile phone # exposed – receiving party sees user’s mobile CLID
Mobile phone # is hidden – receiving party sees user’s office CLID
Presence Update User’s Enterprise Presence is not updated and may show user as “available” during call
User’s Enterprise Presence is updated to show “unavailable on a call”
Toll charges Cellular long distance rates apply ($$) Least-cost routing of enterprise network bypasses long distance toll charges
Roaming charges
Full-rate roaming charges apply for all calls ($$$)
Least-cost roaming by converting the outbound call to an inbound call
Call Log Separate log Unified with one-X Communicator
Call Detail Recording
Cellular provider call logs, sometimes at extra cost. Separate logs for office use.
One CDR log for both office and mobile use
Handoff No handoff Option to handoff to deskphone
Avaya one-X® Mobile SIP for iOS
34
Single Number Reach– Incoming calls to office ring on mobile (shows
caller ID)– Can be combined w/ EC500 to ring other devices
Single Identity– Outbound mobile calls are handled by enterprise
call server – Receiving line shows office ID (hidden mobile
number)
Low cost mobile communications
– Enterprise routing for toll avoidance
– “Free” Wi-Fi connectivity replaces cellular use
Single Voice Mail– Shares common enterprise voicemail box– Enterprise Voicemail enforcement (EC500)
Enterprise Communication Features– Search corporate directory and local contacts– Mid-call features– Call persistence– Bridged line appearance
Support– SES 5.2, SM 6.x– iOS 4+
VoIP over Wi-Fi, 3G/4G Networks without Cellular Service dependency
© 2011 Avaya Inc. All rights reserved. 35
Mobile Client Comparison
BlackBerry Android Symbian iPhone (1XM-UC) iPhone (1XM-Lite) iPhone (1XM -SIP iOS)Platform OS5/6 OS2.2 S60-3rdEd.FP1/2 OS3/4 OS3/4 OS 4+
UC Client Yes Yes Yes Yes No NoTelephony/Lite Client No Planned (2H11) Yes Yes Yes NoConverged Client No Planned (2H11) Yes No No NoStandalone VoIP Client (Wi-Fi) No No (Planned 2012) No No No Yes (SIP iOS, 07/11)Dual-Mode Client (VoIP/UC) No No (Planned 2012) No No No No (Planned 2012)
Enterprise Dialing Yes Yes Yes Yes Yes Yes
Cellular voice Yes Yes Yes Yes Yes No
VoIP (Wi-Fi/3G) No No No No No Yes
Single number reach (Sim ring) Yes Yes Yes Yes Yes Yes
Ring other phone Yes Yes Yes Yes Yes No
Hide Mobile # (Office CLID) Yes Yes Yes Yes Yes YesBridged Line Appearance No No No No No YesIn-call feature access No (via FNE/Dialpad) Planned (2H11) Yes No (via FNE/Dialpad) No (via FNE/Dialpad) YesDevice Handoff (mob-desk) Yes Yes Yes Yes Yes No
Enterprise vmail enforcement Yes Yes Yes Yes Yes YesVisual Voicemail Yes Yes Yes Yes No NoWi-Fi Data Yes Yes Yes Yes Yes YesVIP Screening Yes Yes Yes Yes Yes NoUnified Call Logs Yes Yes Yes Yes Yes NoCall Back Yes Yes Yes Yes No NoAuto-answer Call Back Yes No No No No NoCall Back to Alt Yes Yes Yes Yes No NoCall Intercept Yes Yes No No No NoDirectory Access Yes Yes Yes Yes Yes YesMobile User Presence updates Yes Yes Yes Yes Yes YesSee Contact Presence Yes Yes Yes Yes No NoIM No No No No No No
© 2011 Avaya Inc. All rights reserved.
Mobility Solution Offers:
Avaya one-X® Communicator
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator 6.1 for Communication Manager - Overview
Unified Communications Client
Provides enterprise users with simpler, more intuitive access to all their everyday communications tools
Streamline Personal Communications - Manage voice, video, voicemail, audio/video conferencing, directories, communication history, and initiate instant messaging and email—all in one interface
Work from Anywhere, Never Miss an Important Call – Usage modes provide users options whether they're working in the office, from a temporary worksite, at home, or from anywhere they have internet access
Lower Ownership Costs – Support for both H.323 and SIP communication protocols helps organizations standardize on a single softphone client for their entire enterprise workforce
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator 6.1 Key New Features
Improved User Interface– Simplified Login
– Intuitive Conferencing & Transfer
– Audio Device Management
– Quick Access to Common Settings
– Dual Monitor Support
– Simplified Contact Lists
Enhanced Audio Experience Contacts and Call Logs Shared
Across All Devices Custom LDAP Search
UC Features for SIP and H.323 Users
– IM/Presence Between SIP and H.323 users
– Visual Voice Mail– Call History– Bridge Conferencing Visibility
and Control– Ubiquitous Telephony
Presence Lower TCO
Simplified Installer Enhanced Auto-Configuration Settings Restrictions
© 2011 Avaya Inc. All rights reserved.
Avaya Aura™ Core
Avaya one-X® Communicator 6.1 Deployment Options – “Standalone”Does not require integration with Client Enablement Server
Avaya Aura® Conferencing
(Optional)
Avaya Aura® AES
SystemManager 6.1
Avaya Aura® Presence 6.1
Avaya Aura®Session Manager 6.0
Avaya Aura® Communication
Manager5.2.1 (h.323) and 6.x
(SIP)
Avaya Aura® Messaging(optional)
H.323 or SIP
© 2011 Avaya Inc. All rights reserved.
Avaya Aura™ Core
Avaya one-X® Communicator 6.1 Deployment Options – “UC”
Avaya Aura® Presence 6.1
Avaya Aura® AES
SystemManager 6.1
Avaya Aura® Conferencing
(Optional)
Avaya Aura®Session
Manager 6.0
Avaya Aura® Communication
Manager5.2.1 (h.323) and 6.x
(SIP)
Avaya Aura® Messaging(optional)
H.323 or SIPAvaya one-X® Client Enablement Services
6.1
Microsoft Exchange(Personal Contacts)
Microsoft AD or Enterprise LDAP
(Enterprise Contacts)
UC Configuration Enables:Visual Voice MailConference ControlsPersonal StatusSynchronized Call LogsCall Block ControlsRing Other Phones Control
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator 6.1 Layout and Controls
MessageWaiting Indicator
MessageWaiting Indicator
Inbox Dashboard- Messages- Calls- Contacts
Inbox Dashboard- Messages- Calls- Contacts
Window Controls- Help- Contextual Menu- Minimize Tool Bar- Close - System Tray
Window Controls- Help- Contextual Menu- Minimize Tool Bar- Close - System Tray
User Status- Available- Busy- Unavailable- Out of office- Offline(automatic or user selected)
User Status- Available- Busy- Unavailable- Out of office- Offline(automatic or user selected)
Action Bar- Search- Dial- Redial- Dial Pad- Conference Bridge
Action Bar- Search- Dial- Redial- Dial Pad- Conference Bridge
Channels / Quick Settings- Voice- Email- Instant Messaging- Video- Audio Devices
Channels / Quick Settings- Voice- Email- Instant Messaging- Video- Audio Devices
User definedPresenceUser definedPresence
SystemMessage AreaSystemMessage Area
© 2011 Avaya Inc. All rights reserved. 42
Avaya one-X® Communicator 6.1Selectable Usage Modes for Audio Path
Maintain enterprise identify for all inbound/outbound calls
Other Phone
Office/Home Officewith Avaya Deskphone
Desk PhoneComputer
Remote Locationwith any phone
Any Locationwithout phone
Aud
io
Cal
l Con
trol
Aud
io /
VoI
P
Cal
l Con
trol
Aud
io
Cal
l Con
trol
© 2011 Avaya Inc. All rights reserved.
MyAggregatedPresence
Avaya one-X® Communicator 6.1 UC Feature - Presence (H.323 & SIP)
AggregatedPresence
Location
System/PersonalMessage
MyLocation
ChannelState
MyPersonalMessage
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator 6.1 Desktop Integration
Microsoft Office Communicator 2007 Citrix Presentation Server 5 or higher Web browser click-to-dial
– Recognizes, highlights phone #’s– IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6
Windows taskbar Integration with Outlook and Lotus Notes contact for lookup LDAP lookup
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator 6.1 Deployment
• IT Control & Management tools• Improved auto configuration
options• Separate tool for IT organizations
to create custom management configuration files
• Configuration files (xml) are created by the tool, which can be pushed to end-user’s PC
• Allows control for saving passwords
• Specify Dialing Rules• Specify Server settings
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator for CS 1000
Supported on CS 1000 R7.5 MS Windows PCs (including Windows 7) CS 1000 SIP line functionality Telephony and Mid-Call features (hold, transfer,
etc.) Local contact list Call logs Message waiting indicator (MWI) Click-to-call from browsers (IE or Firefox) Audio conferencing Point-to-Point HD video (H.264) Search/display corporate or personal directories Busy State/Presence status updates
© 2011 Avaya Inc. All rights reserved.
CS1000 R7.5 one-X Communicator - Deployment
SIP for Voice & Video
one-XCommu-nicator
one-XCommu-nicator
Corp.Dir.
Corp.Dir.
CS1000R7.5
CS1000R7.5
SLGSLG PPPP
SSG
SSG
LDAP for Directory
Lookup
XMPP for PresenceXMPPfor IM
SMGRSMGRCS1000SubM
CS1000SubM DBDB
PresenceService
(PS)
PresenceService
(PS)
DB Sync
DBDBSMSMDBDB
SIP
SIP Core
TDM
UNISTIM SIP
TPSTPS
MGW
MGW
Legend:SMGR – Avaya Aura System ManagerSubM – CS1000 Subscriber Manager integrated into SMGRDB – Avaya Aura System Management DBSM – Avaya Aura Session ManagerPS – Avaya Aura Presence Service
Legend:PP – CS1000 Presence PublisherSLG – CS1000 SIP Line GatewaySSG – CS1000 SIP Signalling GatewayTPS – CS1000 Terminal Proxy ServerMGW – Media Gateway
47
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator for Mac OS
How does it Work? Voice SIP soft phone with voice path via
VoIP (using the computer for audio) or via an alternate phone such as home phone or mobile phone
What is It? Voice SIP soft phone built upon the Avaya
one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment
Why does it Matter? Flexibility and Convenience: Native soft
phone for Mac with Avaya Aura® environment
Cost Savings: Allow remote users to leverage enterprise dial plan
Transfer call
Conference call
Message waiting indicator
Speed dial, Redial
Speaker and microphone control
Call History
Contact Management
Corporate directory integration
Click-to-dial
Encoding support
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® CommunicatorFeature Matrix
one-X Communicator
Platform Configuration Audio Path SIP H.323 SIP H.323 SIP H.323
SIP or H.323 w/ CES
This Computer Desk Phone Other Phone
This Computer Desk Phone Other Phone
Desk Phone Other Phone Desk Phone Other Phone
This Computer Other Phone
R6.1 for CS1000
Standalone This Computer 7.5 PS 6.0 or 6.1
IM & Presence UC Featureset w/ CES Integration
Ring Other
Visual Voice Mail
Bridge Conf
Control
Sync'd Call
Logs/ Contacts
Call Block
Telephony Video
MWI
PS 6.1PS 6.0 or 6.1
R6.1 for Windows XP, Vista, 7 (32 /
64 bit)
SM 6.0 SP1+
CM 5.2.1, 6.0 SP1+
PS 6.1
Standalone
UC
PS 6.0 or 6.1
PS 6.1 PS 6.1R6.1 Citrix
R1.0 for MacOS
StandaloneSM 6.0 SP1+
Standalone
UC
SM 6.0 SP1+
CM 5.2.1, 6.0 SP1+
© 2011 Avaya Inc. All rights reserved.
Packaging & Pricing
© 2011 Avaya Inc. All rights reserved.
UC All Inclusive Bundle
Facilitates adoption and procurement of comprehensive suite of UC clients and applications
UC Application bundle for Avaya Aura® Communication Manager Extension to Cellular One-X Mobile One-X Portal One-X Communicator
Enterprise Edition customers receive UCAI as an entitlement Standard Edition customers can add UCAI for $60/user Avaya Presence is provided at no charge with Avaya Aura
Standard or Enterprise License
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© 2011 Avaya Inc. All rights reserved.
Distribution of one-X Soft Client Software
Avaya one- X® license(s) must be purchased in order to use the clients– Purchases can be via UCAI or a la carte
– Avaya one-X® Communicator for CS1000, Avaya one-X® Communicator for Mac OS, and Avaya one-X® Mobile SIP for iOS are only available a la carte and are not part of the UCAI bundle.
– Orders are placed using standard mechanisms (e.g., ASD)
Avaya one-X® Communicator client software is available via download at support.avaya.com/downloads
Avaya one-X® Mobile client software is downloaded from Android Market, Apple App Store, or sent via e-mail or over-the-air (OTA) to the device
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© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Mobile Components
Name Description Material Code PriceAvaya one-X® Client Enablement Services – New/Add User Licenses
With Avaya one-X® Client Enablement Services user licensing customers receive Avaya one-X® Mobile 6.1 clients for iPhone, Android, BlackBerry and Symbian. Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer.
228379 Via UC All Inclusive entitlement, or $100/user a la carte.
Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X
Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users.
228382 $15/user a la carte.
Avaya one-X ®Client Enablement Services Media/software DVD
700479314 $30
Avaya Aura System Platform Media/software DVD
Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform.
700501130 $50
Avaya one-X® Mobile SIP for iOS – Software License
Avaya one-X® Mobile for iOS is designed for Apple iOS devices including iPhone, iPod touch, and iPad operating in an Avaya Aura® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle.
260101 $72
Included Software
Optional HardwareName Description Material Code PriceAvaya one-X ®Client Enablement Services Hardware Server – Dell R610
Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”.
265905 $15,500
Avaya one- X ® Client Enablement Services Handset Server Hardware Platform
Avaya one-X® Client Enablement Services includes a Handset Services Server component that can be installed co-resident with one-X CES on a single server, or separated from one-X CES on its own server. Customers can provide their own Handset Server hardware platform provided it meets the minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”.
700501084 $7,400
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator Components
Included Software
Name Description Material Code PriceAvaya one-X® Communicator – New/Add User Licenses
Avaya one-X® Communicator (for Windows) release 6.1 provides significant enhancements including a simplified and improved user interface, an enhanced audio experience, availability of UC features for both SIP and H.323 endpoints, and greater IT controls for installation and configuration. Licenses are available a la carte, as an entitlement with Avaya Aura Enterprise Edition and the UC All Inclusive offer (not including video calling feature).
263271 Via UC All Inclusive entitlement, or $72/user a la carte.
Avaya one-X ®Communicator – Upgrade from one-X® Communicator 5.x/6.0
Avaya one-X® Communicator user licensing is offered as an upgrade for existing Avaya one-X® Communicator 5.x/6.0 licensed users.
263272 $15/user a la carte.
Avaya one-X® Communicator for Mac OS X – Software License
Avaya one-X® Communicator for Mac OS X is the latest offering built upon the Avaya one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle.
260110 $72
© 2011 Avaya Inc. All rights reserved.
Avaya one-X® Communicator ComponentsOptional Software
Optional Hardware
Name Description Material Code PriceAvaya one-X® Communicator – VIDEO – New/Add User Licenses
Avaya one-X® Communicator video user licensing (for Windows) is an optional add-on. Licenses are available a la carte only.
229160 $42
Avaya one-X ®Communicator – Upgrade from one-X® Communicator 6.0
Avaya one-X® Communicator video user licensing is (for Windows) is offered as an upgrade for existing Avaya one-X® Communicator 6.0 licensed users.
229161 $9
Avaya one-X® Client Enablement Services – New/Add User Licenses
Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows). Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer.
228379 Via UC All Inclusive entitlement, or $100/user a la carte.
Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X
Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users. Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows).
228382 $15/user a la carte.
Avaya one-X ®Client Enablement Services Media/software DVD
700479314 $30
Avaya Aura System Platform Media/software DVD
Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform.
700501130 $50
Name Description Material Code PriceAvaya one-X ®Client Enablement Services Hardware Server – Dell R610
Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”.
265905 $15,500
© 2011 Avaya Inc. All rights reserved.
Why Sell Avaya Mobility Solutions?
© 2011 Avaya Inc. All rights reserved.
By Selling Avaya Mobility Solutions for Mobile Collaboration Customers Have……
Seamless access to Enterprise UC• Access to rich UC services from Avaya Aura®• Presence, enterprise directory, consolidated histories
Choices, not being locked into a single vendor • Broadest range of supported devices in the industry• Smartphones, tablets, PCs, Macs
Simple, intuitive, common user experience across all clients• Choice of clients with consistent user experience• On a smartphone to be mobile, on a PC or Mac for remote workers
Increased productivity and cost savings• Single Number/Single Identity/Single Voice mailbox• Intelligent, Aggregated Presence• Unified/Synchronized Contacts• Visual Voicemail• Persistent/Synchronized Call Logs• Seamless Handoff Between Devices/Clients (bi-directional)
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© 2011 Avaya Inc. All rights reserved.
Mobile UC Business Case
Reduce Cellular usage when in-office– Seamless bi-directional handoff with deskphone lets users continue voice conversations
without any cellular usage/minutes– Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month
Offload to landline; Reduce roaming charges– Take incoming mobile calls on “free” landline phones
– Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month– Convert outbound mobile calling to inbound - travel globally without ever placing an
international mobile call– 60 mins @ $5/min = $300 vs. 60 mins @ $3/min = $180. Cost savings = $120
Remove cellular LD charges– Mobile LD calling at local rates - remove high cost cellular LD by leveraging least cost routing
of enterprise dial plan– 10x5min LD calls = $50 vs. $0
Replace corporate assets w/ personal devices (eg. iPhones)– Leverage "free" devices by enabling business communications through employees’ preferred
personal phones Leverage “Free Minute” offers (eg. “Fav 5”)
– Move business calls into "free minute" portion of common mobile plans
Cost saving opportunities
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© 2011 Avaya Inc. All rights reserved.
Mobile UC Business Case
Downgrade employee service plans and/or options– Fewer minutes used can lower service tier
– Move from $69/month to $59/month = $10/month savings Protect against Fraud
– Apply office policies/restrictions for mobile use– Centralized CDR provides a consolidated view of office/mobile call activity– Easily distinguish between enterprise calls and personal calls on mobile
billing Use “Free” Wi-Fi
– Move all call control, notifications, IM/Presence, directory search and other data traffic to Wi-Fi
More cost saving opportunities
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© 2011 Avaya Inc. All rights reserved.
Partners Benefit From….
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• Upgrade path for IP Softphone to one-X Communicator
• Upgrade path for one-X R5.2/6.0• Upgrade to Avaya Aura Core
Up-Sell Opportunities
• Leverage UC capabilities used in office to sell clients (e.g. Presence Services)
• Integrate with broadening types of end devices found in the enterprise (Mac, iOS)
Cross-Sell Opportunities
• Add Mobility Applications to UC solution sales• Target new customers with Avaya Mobility Solutions • Prepare customers for Avaya one-X evolution to
Avaya Flare and integration with ACE
Increased Revenue
© 2011 Avaya Inc. All rights reserved.
Training Requirements and Resources
© 2011 Avaya Inc. All rights reserved.
Training Requirements and Recommendations
RecommendedLearning Sessions
Sell:• ASC0266WEN – Selling Avaya one-X UC Soft Clients
Design:• 3U00044W – Designing Avaya one-X Soft Clients
Authorizations Required
Certifications
All Avaya Partners who hold UC Sales Authorizations can sell Avaya
Mobility Solutions
A new ACSS for one-X Soft Clients is in development and is expected to be available in 4Q11
© 2011 Avaya Inc. All rights reserved.
Take Action!
Educate yourself on Avaya Mobility Solutions
Position Avaya Mobility Solutions with all customers
Direct customers to the Mobility and End User Clients site where they can listen to a podcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippis http://www.avaya.com/usa/product/mobility-and-end-user-clients
Review and download the Avaya Mobility Solutions Sales Tools and Collateral including Marketing Brochures and Customer Presentations posted at:
Avaya one-X ® Mobile Portal Page:
http://portal.avaya.com/ptlWeb/products/P0438
Collateral:
http://portal.avaya.com/ptlWeb/products/P0438/AllCollateral
Avaya one-X Communicator Portal Page:
http://portal.avaya.com/ptlWeb/products/P0516
Collateral:
http://portal.avaya.com/ptlWeb/products/P0516/AllCollateral
© 2011 Avaya Inc. All rights reserved.
For More Information:
Product Management Contacts Avaya one-X® Mobile
– Kyle Klassen, +1 613 356 8249, [email protected]
Avaya one-X® Mobile for SIP iOS– Rich LeGrand, +1 908 953 2318, [email protected]
Avaya one-X® Communicator– Brad Black, +1 613 356 8140, [email protected]
Avaya one-X® Communicator for Mac OS– Rich LeGrand,
Avaya one-X® Client Enablement Services– Praveen Mamnani, +1 303 538 3243, [email protected]
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© 2011 Avaya Inc. All rights reserved.
Thank You!
