Service shakedown presentation

Be#er by Design

Voluntary Sectordesign-led change process:user insights and practical design techniques to improve outcomes

Friday, 13 December 13









“most organizations can’t stand the uncertainty and the risk of real innovation. Learning and creating are inherently vulnerable. People want guarantees.”

Brené Brown interviews with Silicon Valley CEOs


Jenkins, J (2008) Creating the Right Environment for Design, Design Management Review, DMI available at http://www.dmi.org/dmi/html/publications/news/ebulletin/08193JEN16.pdf

dysfunctional organisational cults design-friendly cultures

control and hierarchy empowerment and authorisation

performance and short term success learning from failure and looking at long term outcomes

efficiency + cost-cutting effectiveness and value creation

competition and empire building collaboration and shared purpose

blame-shifting and arse covering truth-telling and honest critique


http://www.dmi.org/dmi/html/publications/news/ebulletin/08193JEN16.pdf




Working in mixed groups using design techniques to think about how to develop vision and strategies for change





Let’s get started

people: in groups


Activity 1: mapping the current situation

organisational personasmapsnautical visuals

45 mins


using maps as a metaphor


rocks, anchors, different boats


islands

palm trees, lighthouses, deckchairs


Activity 2: mapping the future situation

organisational personasmapsnautical visuals


using maps as a metaphor


rocks, anchors, different boats


islands

palm trees, lighthouses, deckchairs


Activity 3:

what changes will we see?

change cards and sticky notes


Change cardsimpact, influence and leverage




tell us about it
