Service Design-Practice IN FLUX Panel Discussion

Second session

Practice IN FLUX

Practice IN FLUX

Panel: The evolving nature of how we communicate and sell Service Design to organizations

Panelists:Jonathan Veale, Civic Innovation YYC / City of CalgaryJoelle Stemp, Yu CentrikTamsin Smith, Harmonesse Service DesignRichard Z'Graggen, LVL Studio

Moderator:Josh Greenhut, Bridgeable

Practice IN FLUX

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#SellingSD

Practice IN FLUX

Tamsin Smith, Harmonesse

Tamsin Smith: Service Design Consultant and Coach

As a Service Design Consultant, I bring 15 years experience working across a range of industries in the public and private sector.

I partner with Executives on Service Design programmes that address critical business problems with strategic multi-channel design opportunities. I believe in championing the needs of users and providers of services to generate ideas that can be prototyped.

I also coach new Service Designers, entrepreneurs or teams growing an internal programme.

Selling Service Design

Questions to ask your clients in order to engage at the right level: 1. Are you solving the right problem? 2. Are to open to hear what users really think? 3. Can you act upon design opportunities across different channels?4. Are you ready to be coached? 5. Is your team open to organizational change? 6. Is there buy-in from the top?

Selling Service Design

My Service Design expertise:1. Process-led case studies 2. Professional consulting skills 3. Experience and credentials 4. A business case 5. An approach 6. A way of measuring value

Practice IN FLUX

Joelle Stemp, Yu Centrik

Practice IN FLUX


#SellingSD

www.yucentrik.ca @yucentrik

Practice IN FLUX


#SellingSD

Practice IN FLUX

Jonathan Veale, Civic Innovation YYC Lab / City of

Calgary

Practice IN FLUX

Jonathan Veale, Calgary Civic Innovation YYC Lab

Practice IN FLUX


Practice IN FLUX


Practice IN FLUX

Richard Z’Graggen, LVL Studio

Practice IN FLUX


Practice IN FLUX


Practice IN FLUX
