Presentation Title

Video Performance?

MOBILE MARKETING TRENDS

3/4 RESPONDENTS

ON MOBILE DEVICES

OR MORE

More than see this increasing in the future

STREAMING VIDEO USAGE & QUALITY ON MOBILE DEVICES

9/10 RESPONDENTS Experience video quality problems

VERY

70% OF RESPONDENTS Find it important to have good quality video streaming

80%

Customer Care?

MOBILE MARKETING TRENDS

Will use self-care apps to try to solve their problems

WILL CUSTOMER SUPPORT LEARN ABOUT ISSUES EXPERIENCED BY RESPONDENTS?

15% OF RESPONDENTS call support

ONLY 40% OF RESPONDENTS

45% 40% they are with

their experience Will report their bad experience to customer service

NEVER

Speed and Coverage?

MOBILE MARKETING TRENDS

60% Of respondents feel they don’t have continuous high speed coverage

Half of them day

EVERY

Divider Slide Title Can Go Here

This area can be used to further describe your section and, ideally, would be no longer than three lines. Remember,

Shakespeare said “brevity is the soul of wit.”

1

Divider Slide Title Can Go Here

This area can be used to further describe your section and, ideally, would be no longer than three lines. Remember,

Shakespeare said “brevity is the soul of wit.”

2

Divider Slide Title Can Go Here

This area can be used to further describe your section and, ideally, would be no longer than three lines. Remember,

Shakespeare said “brevity is the soul of wit.”

3

Divider Slide Title Can Go Here

This area can be used to further describe your section and, ideally, would be no longer than three lines. Remember,

Shakespeare said “brevity is the soul of wit.”

4

Divider Slide Title Can Go Here

This area can be used to further describe your section and, ideally, would be no longer than three lines. Remember,

Shakespeare said “brevity is the soul of wit.”

4

ENHANCING THE SUBSCRIBER EXPERIENCE

From the handset . . .

. . .to the internet