Presented at Generate 2014, London. Abstract: We work in collaborative teams designing products that are often complex, systemic, and we want them to be useful for as many people as possible. A key part of our jobs is to make sense of information, interpret it, and take action. We have to understand the context our product lives in, we have to understand our customers, and we have to achieve a shared understanding of all this data as team, to work together effectively. In this talk, Johanna will introduce you to concepts and practical modelling tools from the fields of information architecture, lean management and systems thinking. We will discuss how to turn research data into insights, how to make sure that everybody in the team is on the same page, and how to design things that make sense.
Citation preview
1. How To Design Things That Make Sense Johanna Kollmann ~
@johannakoll Generate 2014, London Photo by Taro Taylor
https://ic.kr/p/b3dga
2. Photo by Pison Jaujip https://ic.kr/p/b8qdYV 1
3. A mental model is an explanation of someone's thought
process about how something works in the real world. ! It is a
representation of the surrounding world, the relationships between
its various parts and a person's intuitive perception about his or
her own acts and their consequences. ! Mental models can help shape
behaviour and set an approach to solving problems and doing tasks.
Mental model Indi Young - Mental Models | Wikipedia
4. Photo courtesy of Rosenfeld Media
https://ic.kr/p/4eRkPh
5. Photo courtesy of Rosenfeld Media / Indi Young
6. Mental Model by Daniel Eizans
http://danieleizans.com/2012/03/mental-modeling-for-content-work-creation/
7. Photo courtesy of Rosenfeld Media / Indi Young
8. Why. Next. Photo by Binu K S https://ic.kr/p/P6DdH
9. Photo by Jon Pinder https://ic.kr/p/7CrDsg 2
10. Mental Model System Model
11. Mental Model System Model Conceptual Model
12. Photo by Troup Dresser https://ic.kr/p/a926nV 3
13. Photo by Binu K S https://ic.kr/p/4NxaA2 Collaboration
problems arise when teams lack the tools to agree meaning and
structure.
14. Do you know what you mean when you say what you say?
Ontology
15. Have you provided logical structures that bring meaning to
what you present? Taxonomy
16. How is meaning affected across various channels, over time
and through usage? Choreography
17. Ontology Taxonomy Choreography Information Architecture
Kudos to Dan Klyn, Abby Covert and Peter Morville
18. Information Architecture Diagrams, prototypes Mental models
Photo by Simon Hammond https://ic.kr/p/sqM8
19. Photo by Macroscopic Solutions https://ic.kr/p/oXjKLp
20. refers to how we structure the unknown so as to be able to
act in it. Sensemaking involves coming up with a plausible
understandinga mapof a shifting world; testing this map with others
through data collection, action, and conversation; and then
rePining, or abandoning, the map depending on how credible it is.
Sensemaking Deborah Ancona, MIT - Sloan School of Management
21. Photo by Jonathan Fox https://ic.kr/p/ESBH2 What we build
is rarely Pinished. We build systems that Plex and grow with the
client, the business, the organisation, the community, and the
availability of new devices. Simon Collison (2009)
22. Photo by Stavros Markopoulos https://ic.kr/p/2zCkHP
Complicated Complex Simple Check out the CynePin Framework by Dave
Snowden
23. Sensemaking principles Many types of data from different
sources ! Collaborate! ! Model! Prototype! ! Learn from
experiments
24. Photo by Binu K S https://ic.kr/p/4NxaA2 Collaboration
problems arise when teams lack the tools to agree meaning and
structure.
25. Sensemaking is a process. Design is our powerful tool.
Photo by Charlie Stinchcomp https://ic.kr/p/dKRP8F
