Get Around

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  1. 1. Interaction10Student Competition Process Book Get Around Personal Travel Assistant Name: VincentSteurs Nationality: Belgian Graduationdate: 2October2009 Universitymentor: Dr.W.A.Aprile1 March-September2009FacultyofIndustrialDesignEngineering MasterDesignforInteraction
  2. 2. Table of Contents 1 Introduction Essential background information 2 Project Drivers The societal relevance of a PTA 3 Overview The design process & report structure 4 Personas A variety of possible future users 5 Scenarios Moments in which a PTA can bring a solution 6 Idea Charts A helicopter view on the system 8 The Interface A look into the final version of the application10 Design Drivers The major advantages of the PTA12 Interaction Principles The different elements of the application14 Design Process Interaction flow, user test & redesign3
  3. 3. Introduction Essential background information In this report I will demonstrate myWaag SocietyMore than just navigationWhy should we meet at a specific time design of a user-interface for a mo- and place if our phone could help us find I found a matching project in the Per-With current technologies such as GPS, each other? Could we find out who is trav- bile application called Get Around. sonal Travel Assistant, a project wherein 3G internet connectivity and digital com-elling on the same route, or find friends The application is a Personal Travelthe company Waag Society is cooperating pass, we are at the beginning of a mobilewhen walking around down town? Yes we Assistant (or PTA) and designed towith the city of Amsterdam. The company revolution. Social networking is mainlycan! And Get Around shows you how! run on touch-screen based smart-was entering the phase in which a user-in-an online activity these days. What if we phones with GPS and compass terface had to be designed, when I came could integrate it in our daily lives, merg- in contact with them. I seemed to be aing in our every day routine of getting functionalities. A PTA is a real-time good candidate and they put me on the around? In this project I explored the pos- all-in-one navigation system: it of-project as interaction designer, with the sibilities a mobile application could offer. fers travel advises and on the go privilege and responsibilities to do it on assistance for journeys existing of my own, on a full time base for 5 months. public and/or private transporta- I had the chance to work together with a mobile developer, who was/is responsible tion. The project is a cooperationfor building the prototype for the several between different parties thatuser tests that were planned as well as work together to build the needed the final test that will be conducted in ecosystem to enable the develop-2010, with a group of about a thousand ment of the PTA. In the linked videovolunteer users. you get an introduction into theThe City of Amsterdam PTA concept. The reason the city of Amsterdam is fi- Delft University of Technologynancing this project is that, by demon- strating the possibilities ICT has to offer For my graduation project in the master to the way we gather information during Design for Interaction, at the faculty of In- travelling, companies would get inter- dustrial Design Engineering, I had to con-ested and start to create similar products. duct a design project for 6 months, prefer- This should bring a boost of innovation to ably hosted by a company. Because I was the local economy and lead to the release following a specialization track in Technol-of products that help to decrease road ogy in Sustainable Development, sustain-congestion and CO2 emissions in the city, ability had to be an inherent aspect of the which are important issues on the agenda project.of any big city these days.1
  4. 4. Project Drivers The societal relevance of a PTA The bigger goal connected to the Carbon Emission Reductionwhen making an appointment. If a person Real-time PTA is increasing the share of public can calculate the travel time and cost toThe element green in certainly an impor- the place of the activity at that very mo-An important difference with regular transport, resulting in a reductiontant part of the design, but that doesntment, it can become part of the decisionroute planners is that the PTA makes use of carbon emissions. The means ismean it has to be prominently present in-making process about where and when of real-time information about the public offering citizens a product/serviceside the product`s interface. When a per-to meet. By adding the travel time to ap- transportation vehicles. This makes sure what makes them feel as being in son chooses to use public transportation pointments in the agenda, one has the people will always have access to the ex- control over the situation whenand leave the car at home, that means apossibility to plan his/her days more ef- act time a vehicle will pass a certain stopcontribution to the end goal of reducing ficiently. Insights in the cost can help to or station. It will also alert when a prob- traveling from A to B, using publiccarbon emissions, independent whetherkeep expenses under control.lem occurs and offer the best alternatives transportation. This isnt necessar- this is considered as important by the available. By making the user prepared for ily real control, but it is the feelinguser.Way Finding anything that can go wrong, this is also an that is important. This is similar to eliminator for an important cause of anxi- what people have when using an When focussing on green in the design, itThis part of the PTA should lead a person ety people have towards public transport.can be seen as confirming an environmen- carefree from any place to any place in the in-car navigation system. Know-tally conscious person he is on the good Netherlands, making sure he/she alwaysChange of Attitude ing how to get to your destination way or telling somebody who doesnthas all information about the best ways of and at what time you can expect to care that he/she is a bad person. Be-traveling within hand reach. When a per-If the PTA can change a persons attitude arrive is essential in achieving thiscause the last group is so important whenson gets to trust the PTA in this and get rid towards public transport and take away feeling of control.you really want to have impact, it must be of anxiety towards public transportation, some of the causes of negative feelings, itsure not to lose them on this issue. Like an he/she can be more relaxed and focus on could make it more attractive resulting inexpert doesnt have to shout he is one, aother things that are important. Wherean increase of the number of public trans- Transparencygreen product doesnt need to neither. Itfinding the way and paying attention to port users and the frequency they makeis preferable to be subtle in communicat-the traffic both make use of the attentionuse of it. When people feel in control in the car anding the green character rather than risk-of a person when driving a car, finding on public transport, both ways of travel-ing a tree-hugger-image. out where to take which vehicle at what ing can get more competitive. Having in- moment and getting to that vehicle do sights in how the options relate to eachRoute Plannerthe same with public transport. The PTA other on travel time, price and carbon should make way finding and information emissions could help in making the ap-The planning of the route is essential inaccess so easy, that the user is left with propriate choice. What element peoplethe sense that it is the moment a person more attention he/she can use to actually find most important on what moment, isdecides to use one means of transporta-catch the vehicle. something very personal. Only focussingtion instead of the other one. It should go on one of them would not make it trans-as quick and smooth as it takes someone parent and therefore less attractive forto check his/her agenda to pick a date certain people.2
  5. 5. Overview The design process & report structure This page gives an overview of my design process. The rest of the document is used to go deeper into the different parts that are presented in this overview by offering multiple examples.Personas (page 4)For this project I designed a set of 4 perso- nas with the intention to explore the vari- ety of user needs. The first two personas are focussed on need for having a feeling of control when using public transport: an elderly person and a business man. The last two users are the first to adopt the social features of the PTA: a student and an entrepreneur.Scenarios (page 5)Scenarios are a good way to make some problems visible that are recognizable for many people. The scenarios are based on own experiences which, when shared with others and/or by observing people, The Interface (page 8-9) the main strengths of the application and Design Process (page 14-15) seemed to be common problems, andexplains some of the consideration made thus relevant to be tackled by a PTA. In this part I present the final design of during the design process.The last part is dedicated to looking back the main features of the PTA. The part ofonto the process. I reflect on the way I Idea Charts (page 6-7) planning a trip is shown in a linked video,Interaction Principles (page 12-13) worked and show some examples of wire- the part of viewing a trip is explained step flows and the effort for simplification. To The idea charts are generated by look- by step. The interaction principles are rules I ap-end the report I show three of the main ing with a helicopter view onto the wayplied to the final design of the interfacelearnings from the user test of the pre-al- people behave in their social life in rela- Design Drivers (page 10-11)to achieve a satisfying result. Many of the pha that helped to improve the redesign tionship with transportation and gettingrules are the result of things I learned dur- into the final version. around in