S H A R E P O I N T CONFERENCES

2014

Rebecca JacksonIntranet SpecialistMelbourne Water bit.ly/1nAJJhK

@_rebeccajackson

Engaging your Organisation in an Intranet Rebuild

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The bit about me Intranet Specialist at Melbourne

Water Sketchnoter Social media and marketing Find me on:

Twitter: @_rebeccajacksonBlog:

rebeccajacksonblogs.wordpress.comYammer group: bit.ly/1nAJJhK

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Agenda Overview of our project Why bother with engagement How you can engage your organisation Tips for success

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Overview of our project

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Melbourne Water Victorian government

owned 850-2500 staff $9.4 billion in assets Looks after

water supply catchmentsremoval / treatment of

sewagerivers, creeks, major

drainage

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Our current intranet Key issues:

Technology end of lifeLack of innovationUnder-resourced and

under fundedOwnership/governance

confusionOut of date content

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The roadmap Current project:• New platform• Governance• Up-to-date content• Improved usability

Post project:• Collaboration• Social networking• Mobile• Forms

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The new intranet SharePoint 2013 Launch planned for

September 2014

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Why bother with engagement

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It’s their intranet

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Supports a solid business case

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Early buy-in leads to project success

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Different perspectives

Beppie CC BY-NC-SA 2.0 via Flickr

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How you can engage your organisation

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Requirements gathering It’s their intranet, you need to know what they NEED Builds initial awareness about the project Do it through

Focus groupsSurveys Interviews

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Business Representative Group Representation from

across the business Keep updated about

the project Input into key project

tasks Quick access to what

the business needs

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Personas Represent your typical intranet

users Basis for design decisions Quick reference to user

perspective Tool when talking to project

stakeholders

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Personas

Natalie the New Starter

Anita the Author

Karen theKnowledge Worker

Peter the People Manager

Austin the Operator

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Show and tell sessions Take every opportunity to

talk about the project Show designs and

progress Don’t be afraid about

feedback

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Information Architecture Based on clear principles Users do the work

Card sortingTree testing

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Usability testing Users follow scenarios Issues are recorded Where practical,

worked into development or the upgrade path

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User acceptance testing Project team follows formal

scripts Users do ‘exploratory

testing’ They become familiar with

the system Find issues that scripts

don’t

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Tips for success

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Ask what they need

not what they want

Duncan Hull CC BY 2.0 via Flickr

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Involve early, and throughout

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Budget for design activities

LendingMemo.com CC BY 2.0 via Flickr

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Be clear on expectations

Mimiandeunice.com

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Treats go a long way

Matt McGee CC BY-ND 2.0 via Flickr

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Make it fun

Hyperbole and a half

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Recap – Why bother with engagement It’s their intranet Supports a solid

business case Early buy-in leads to

project success Different perspectives

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Recap – How to engage Requirements

gathering Business

Representative Group Personas Information

architecture Usability testing User acceptance

testing

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Recap – Tips for success Ask what they need… not

what they want Involve early and

throughout Budget for design

activities Be clear on expectations Treats go a long way Make it fun

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Thank you for listening. How you can find me: Connect zone Yammer group: bit.ly/1nAJJhK Twitter: @_rebeccajackson Blog: rebeccajacksonblogs.wordpress.com/

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Thank you to our Australian sponsors

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Thank you to our New Zealand sponsors