Say“The most valuable thing you might do in a day is not solve some incredible problem.”

“Practical skills are all of a sudden the most important thing.”

“A CEO in most cases is not living some idyllic life.”

“With people just out of school, my “With people just out of school, my track record of hiring is much worse... simply because you really don't know what you're going to get.”

“You just don't know how they will respond to having a job.”

“They may have an overidealized “They may have an overidealized vision of what working in music is.”

“You're expected to come in to entry level jobs with experience.”

“The most valuable thing you might do in a day is not solve some incredible problem.”

“Practical skills are all of a sudden the most important thing.”

“A CEO in most cases is not living some idyllic life.”

“With people just out of school, my “With people just out of school, my track record of hiring is much worse... simply because you really don't know what you're going to get.”

“You just don't know how they will respond to having a job.”

“They may have an overidealized “They may have an overidealized vision of what working in music is.”

“You're expected to come in to entry level jobs with experience.”

“I wish I had the time to really teach them everything that could help them succeed.”

“Make sure your investment in an employee is able to be long term... even if that means spending a lot of time training them.”

“I see more and more people coming “I see more and more people coming in out of for profit schools... and on the whole, I find those people less prepared than many others.”

“...work really hard and juggle a lot of tasks...”

“There is a certain hunger, “There is a certain hunger, excitement, and a feeling of fresh blood... when someone can change the way you approach things, just by bringing a new perspective.”

“I wish I had the time to really teach them everything that could help them succeed.”

“Make sure your investment in an employee is able to be long term... even if that means spending a lot of time training them.”

“I see more and more people coming “I see more and more people coming in out of for profit schools... and on the whole, I find those people less prepared than many others.”

“...work really hard and juggle a lot of tasks...”

“There is a certain hunger, “There is a certain hunger, excitement, and a feeling of fresh blood... when someone can change the way you approach things, just by bringing a new perspective.”

EMPATHY MAPEMPATHY MAPAlicia Hurstaliciahurst.com

BY:Design Thinking Action LabFOR: |

design challenge: redesign the school-to-work transition

stakeholderstakeholderDuncan, Creative Directorat a music production company(he’s an employer)

stakeholder need insight

problem statementproblem statement

A company partner and creative director who wears (too) many hats, is a seasoned multitasker, enjoys working enjoys working with young people, and is the kind of boss who actually cares.

Attract, assess, hire, cultivate, and train young new talent -- with less stress and uncertainty!

Duncan wishes he had more success in hiring young people and more time to put towards a training program, but as-is, the process of acquiring new of acquiring new talent is really unpredictable.

NEEDS A

WAY TOBECAUSE

think feelI don’t know what I am going to get when I hire someone transitioning into the workforce from school.

I wish there could be a period before “permanent hire” where I could pay a candidate while trying out whether they are going to be a long-term fit.

I wish we had a training program I wish we had a training program that provided more hands-on time for new hires, and I enjoy teaching!

I wish potential new hires knew that everyone at our company deals with mundane tasks on a day-to-day basis, and was willing to take part.

I wish I were better at hiring people I wish I were better at hiring people for non-talent related jobs (e.g. musicians).

I worry at every step of the process about whether a new hire will work out, and it can take a long time after they’ve been working for me until I feel secure that I made the right call.

I regret not having more time to I regret not having more time to spend training new hires. I feel guilty that they aren’t learning more on the job in a well-thought-out way.

I’m frustrated that some new hires I’m frustrated that some new hires aren’t prepared for the everyday realities of the job and expect the music industry to be glamorous.

I’m excited by new hires who bring in creativity and ideas of new ways to solve old problems.

© Alicia Hurst | 08.05.13 | Design Thinking Action Lab