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1 Doorbells, Danger, and Dead Batteries User Research War Stories Steve Portigal @steveportigal

Doorbells, Danger, and Dead Batteries: User Research War Stories

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Page 1: Doorbells, Danger, and Dead Batteries: User Research War Stories

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Doorbells, Danger,

and Dead Batteries User Research War Stories

Steve Portigal @steveportigal

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It’s All Going To Burn

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Sameer Chavan

Connecting Through War Stories

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Click to edit Master title style “We’re wired for story. In a culture of scarcity and

perfectionism, there’s a surprisingly simple reason we

want to own, integrate, and share our stories of

struggle. We do this because we feel the most alive

when we’re connecting with others and being brave

with our stories.” Brené Brown, Rising Strong

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www.portigal.com/

category/series/

warstories

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Click to edit Master title style Doorbells, Danger, and Dead Batteries

rosenfeldmedia.com/books/user-research-war-stories/

Interviews with in-house user research leaders

portigal.com/podcast/

Interviewing Users

rosenfeldmedia.com/books/user-research-war-stories/

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Click to edit Master title style Doorbells, Danger, and Dead Batteries

rosenfeldmedia.com/books/user-research-war-stories/

Interviews with in-house user research leaders

portigal.com/podcast/

Interviewing Users

rosenfeldmedia.com/books/user-research-war-stories/

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Survivorship Bias

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Control is an Illusion

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Click to edit Master title style They Call Me Mister

Elaine Fukuda

touchtons.wordpress.com

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It's okay to walk away

Call a timeout

Use the breaks you are given

The unexpected can reveal new truths

Improvise

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Cracking

the

Code

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Beware of Trapdoors

Jon Innes

MASDESTRUCTIVE / CC-BY-SA-3.0

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Prepare for the experience of the interview

Consider your assumption about the

environment

Be present in your surroundings

Include the rich data from the environment

Learn from your mistakes

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Judging and Learning

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To Research Is

To Be Human

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“Vulnerability is not winning or losing; it’s having the

courage to show up and be seen when we have no

control over the outcome. Vulnerability is not weakness;

it’s our greatest measure of courage.”

Brené Brown, Rising Strong

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Thank you!

@steveportigal www.portigal.com