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| HISTORY OF DESIGN
Revolutions in designFrom industrial revolutions to government services
| HISTORY OF DESIGN
Industrial designProduct designDesign thinkingEmbedding designInteraction designGraphic designInterior designService design
"An industrial revolution, a revolution which at the same time changed the whole of civil society"- Friedrich Engels (the condition of the working class in
England 1844)
| HISTORY OF DESIGN
The Great Exhibition- Friedrich Engels (the condition of the working class in
England 1844)
| HISTORY OF DESIGN
Industrialisation
| HISTORY OF DESIGN
“All manufactured products are the result of a design process, but the nature of this process can take many forms: it can be conducted by an individual or a large team; it can emphasize intuitive creativity or calculated scientific decision-making, and often emphasizes both at the same time; and it can be influenced by factors as varied as materials, production processes, business strategy and prevailing social, commercial or aesthetic attitudes.”- Heskett, John on Industrial Design
| HISTORY OF DESIGN
Arts and Craft movementRebellion against the age of mass production. A return to traditional craft methods and ‘romantic’ forms of decoration.
| HISTORY OF DESIGN
Raymond Loewy and industrial design
| HISTORY OF DESIGN
Louis Sullivan, founding father of modernism (Wainwright building)
| HISTORY OF DESIGN
“It is the pervading law of all things organic and inorganic, of all things physical and metaphysical, of all things human and all things superhuman, of all true manifestations of the head, of the heart, of the soul, that the life is recognizable in its expression, that form ever follows function. This is the law.”- Louis Sullivan, architect
| HISTORY OF DESIGN
Form follows functionDescriptive: beauty results from purity of function;Prescriptive: aesthetic considerations in design should be secondary to functional considerations.
| HISTORY OF DESIGN
Ornamentation is crime
| HISTORY OF DESIGN
Bauhaus
| HISTORY OF DESIGN
The Design Council
| HISTORY OF DESIGN
Britain Can Make it / Festival of Britain
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"an illustrated record of contemporary achievement in British industry", showing "the high standard of design and craftsmanship that has been reached in a wide range of British products."
| HISTORY OF DESIGN
Design Research Unit
| HISTORY OF DESIGN
HilleForm by material and manufacturing innovation
| HISTORY OF DESIGN
Starke Juicy Salif
| HISTORY OF DESIGN
Co-design and planning in Canada
| HISTORY OF DESIGN
Experience Economy
| HISTORY OF DESIGN
DOTT, RED Design Council
| HISTORY OF DESIGN
SILK
| HISTORY OF DESIGN
The Whitehall effectFront to back office and the value of tasks
| HISTORY OF DESIGN
Government Digital Service
| HISTORY OF DESIGN
Gov.uk
| HISTORY OF DESIGN
“Users don’t care about the structure of government. They don’t care which department does this or agency does that. They don’t care about your process. They just want to do what they need to do, get stuff done, and get on with their lives. Users have needs - our job in government is to build services that meet those needs.”- Stephen Foreshew-Cain (GDS)
| HISTORY OF DESIGN
Building the organisation to deliver
| HISTORY OF DESIGN
Embedding Design
| HISTORY OF DESIGN
Design ThinkingEveryone is a designer
| HISTORY OF DESIGN
“I spend most of my working day typing and inputting services plans, filing, etc., all admin tasks.”The British Association of Social Workers and Social Workers Union
| HISTORY OF DESIGN
ADMINISTRATION COSTS US PEOPLE
We have created systems that don’t solve problems. They create more work, cost us more to run and take us away from the frontline
| HISTORY OF DESIGN
“Burton and van den Broek espouse the belief that
social workers should be involved in the design and application of the technology, as well as being provided with appropriate ongoing training.
They go on to quote and applaud Sapey’s (1997) contention that:
. . . unless social workers do become involved in the ways in which new technologies are used within organisations, they will fail to influence its impact on their clients and may further fail to control the way in which computers affect the nature of social work itself in the future’”
Burton and Van Der Broke | Sapey (1997)
| HISTORY OF DESIGN
Here’s my top five IT fix requests:
1. Use standard usernames Each system appears to require its own type of login. My usernames include hoggda80645, david.hogg. dhogg, hoggd, hoggd80927, DHOGG, 80927hoggd and david. Add to that inconsistent passwords (some requiring uppercase, some not allowing uppercase, others needing punctuation).
Solution: we need this to be standardised. The NHSnet email address is a good place to start for a username or alternatively couldn’t we use the registration number - GMC, NMC, HPCC? The username ‘gmc123456’ makes a lot more sense.
| HISTORY OF DESIGN
Skills Development ScotlandEmbedding design to work across the agency
Principles:EmpathyPrototypingVisualStory tellingPeople Centered
| HISTORY OF DESIGN
| HISTORY OF DESIGN
Service Design is the design of services
| HISTORY OF DESIGN
“A service is any activity of benefit that one party can offer to another that is essentially intangible & doesn’t result in the ownership of anything. Its production may or may not be tied to a physical product” - Philip Kotler via Andrea Siodimok
| HISTORY OF DESIGN
End to end experienceBefore, during and after
| HISTORY OF DESIGN
Every touchpoint, interactions on every channel
| HISTORY OF DESIGN
Front to back, back to front, inside and outside the organisation
| HISTORY OF DESIGN
Ensuring that organisations and systems deliver and have the capacity to do so
| HISTORY OF DESIGN
REVOLUTION IN DESIGN{A SHORT HISTORY}
SARAH DRUMMONDFounder and Director
