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Recorded Problem Steps This file contains all the steps and information that was recorded to help you describe the problem to others. Before sharing this file, you should verify the following: l The steps below accurately describe the problem. l There is no information below or on any screenshots that you do not want others to see. Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used. You can do the following: l Review the recorded problem steps l Review the recorded problem steps as a slide show l Review the additional details Problem Steps Previous Next Problem Step 1: (1/22/2015 1:43:38 PM) User left click on "Close (push button)" in "C:\Windows\System32\cmd.exe" Previous Next Problem Step 2: (1/22/2015 1:43:41 PM) User left click on "Start (push button)" in "Start" Page 1 of 43 Recorded Problem Steps 1/5/2017 mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Splunk demo

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Page 1: Splunk demo

Recorded Problem Steps

This file contains all the steps and information that was recorded to help you describe the problem to others.

Before sharing this file, you should verify the following:

l The steps below accurately describe the problem.

l There is no information below or on any screenshots that you do not want others to see.

Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used.

You can do the following:

l Review the recorded problem steps

l Review the recorded problem steps as a slide show

l Review the additional details

Problem Steps

Previous Next

Problem Step 1: (1/22/2015 1:43:38 PM) User left click on "Close (push button)" in "C:\Windows\System32\cmd.exe"

Previous Next

Problem Step 2: (1/22/2015 1:43:41 PM) User left click on "Start (push button)" in "Start"

Page 1 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 2: Splunk demo

Previous Next

Problem Step 3: (1/22/2015 1:43:43 PM) User right click on "Computer (menu item)" in "Start menu"

Page 2 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 3: Splunk demo

Previous Next

Problem Step 4: (1/22/2015 1:43:45 PM) User left click on "Properties (menu item)"

Page 3 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 4: Splunk demo

Previous Next

Problem Step 5: (1/22/2015 1:43:50 PM) User left click on "Close (push button)" in "System"

Page 4 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 5: Splunk demo

Previous Next

Problem Step 6: (1/22/2015 1:43:52 PM) User right click on "telnet2dot16.bat (list item)" in "Program Manager"

Page 5 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 6: Splunk demo

Previous Next

Problem Step 7: (1/22/2015 1:43:54 PM) User left click on "Edit (menu item)"

Page 6 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 7: Splunk demo

Previous Next

Problem Step 8: (1/22/2015 1:44:00 PM) User left click on "Close (push button)" in "telnet2dot16.bat - Notepad"

Page 7 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 8: Splunk demo

Previous Next

Problem Step 9: (1/22/2015 1:44:01 PM) User right click on "telnet2dot16.bat (list item)" in "Program Manager"

Page 8 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 9: Splunk demo

Previous Next

Problem Step 10: (1/22/2015 1:44:03 PM) User left click on "Run as administrator (menu item)"

Page 9 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 10: Splunk demo

Previous Next

Problem Step 11: (1/22/2015 1:44:09 PM) User keyboard input in "Telnet 192.168.1.16" [... Enter ... Enter ... Enter ...

Enter]

Page 10 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 11: Splunk demo

Previous Next

Problem Step 12: (1/22/2015 1:44:30 PM) User left click in "Telnet 192.168.1.16"

Page 11 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 12: Splunk demo

Previous Next

Problem Step 13: (1/22/2015 1:44:30 PM) User left click in "Telnet 192.168.1.16"

Page 12 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 13: Splunk demo

Previous Next

Problem Step 14: (1/22/2015 1:44:31 PM) User left click in "Telnet 192.168.1.16"

Page 13 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 14: Splunk demo

Previous Next

Problem Step 15: (1/22/2015 1:44:31 PM) User left click in "Telnet 192.168.1.16"

Page 14 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 15: Splunk demo

Previous Next

Problem Step 16: (1/22/2015 1:44:33 PM) User left click in "Telnet 192.168.1.16"

Page 15 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 16: Splunk demo

Previous Next

Problem Step 17: (1/22/2015 1:44:35 PM) User left click on "Close (push button)" in "Telnet 192.168.1.16"

Page 16 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 17: Splunk demo

Previous Next

Problem Step 18: (1/22/2015 1:44:37 PM) User left double click on "Google Chrome (push button)"

Page 17 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 18: Splunk demo

Previous Next

Problem Step 19: (1/22/2015 1:44:39 PM) User left click on "Login | Splunk (text)" in "New Tab - Google Chrome"

Page 18 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 19: Splunk demo

Previous Next

Problem Step 20: (1/22/2015 1:44:42 PM) User left double click in "Home | Splunk 6.2.1 - Google Chrome"

Page 19 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 20: Splunk demo

Previous Next

Problem Step 21: (1/22/2015 1:44:46 PM) User left double click in "Search | Splunk 6.2.1 - Google Chrome"

Page 20 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 21: Splunk demo

Previous Next

Problem Step 22: (1/22/2015 1:44:49 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 21 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 22: Splunk demo

Previous Next

Problem Step 23: (1/22/2015 1:44:51 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 22 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 23: Splunk demo

Previous Next

Problem Step 24: (1/22/2015 1:44:58 PM) User mouse drag start in "Search | Splunk 6.2.1 - Google Chrome"

Page 23 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 24: Splunk demo

Previous Next

Problem Step 25: (1/22/2015 1:45:08 PM) User mouse drag end in "Search | Splunk 6.2.1 - Google Chrome"

Page 24 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 25: Splunk demo

Previous Next

Problem Step 26: (1/22/2015 1:45:10 PM) User left double click in "Search | Splunk 6.2.1 - Google Chrome"

Page 25 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 26: Splunk demo

Previous Next

Problem Step 27: (1/22/2015 1:45:12 PM) User mouse drag start in "Search | Splunk 6.2.1 - Google Chrome"

Page 26 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 27: Splunk demo

Previous Next

Problem Step 28: (1/22/2015 1:45:13 PM) User mouse drag end in "Search | Splunk 6.2.1 - Google Chrome"

Page 27 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 28: Splunk demo

Previous Next

Problem Step 29: (1/22/2015 1:45:13 PM) User left double click in "Search | Splunk 6.2.1 - Google Chrome"

Page 28 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 29: Splunk demo

Previous Next

Problem Step 30: (1/22/2015 1:45:14 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 29 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 30: Splunk demo

Previous Next

Problem Step 31: (1/22/2015 1:45:15 PM) User left double click in "Search | Splunk 6.2.1 - Google Chrome"

Page 30 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 31: Splunk demo

Previous Next

Problem Step 32: (1/22/2015 1:45:17 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 31 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 32: Splunk demo

Previous Next

Problem Step 33: (1/22/2015 1:45:21 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 32 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 33: Splunk demo

Previous Next

Problem Step 34: (1/22/2015 1:45:27 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 33 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 34: Splunk demo

Previous Next

Problem Step 35: (1/22/2015 1:45:30 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 34 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 35: Splunk demo

Previous Next

Problem Step 36: (1/22/2015 1:45:32 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 35 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 36: Splunk demo

Previous Next

Problem Step 37: (1/22/2015 1:45:34 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 36 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 37: Splunk demo

Previous Next

Problem Step 38: (1/22/2015 1:45:36 PM) User keyboard input in "Search | Splunk 6.2.1 - Google Chrome" [...]

Page 37 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 38: Splunk demo

Previous Next

Problem Step 39: (1/22/2015 1:45:45 PM) User left click in "Search | Splunk 6.2.1 - Google Chrome"

Page 38 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 39: Splunk demo

Previous Next

Problem Step 40: (1/22/2015 1:45:47 PM) User left double click in "Search | Splunk 6.2.1 - Google Chrome"

Page 39 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 40: Splunk demo

Previous Next

Problem Step 41: (1/22/2015 1:45:56 PM) User left click in "droppeddot16 | Splunk - Google Chrome"

Page 40 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 41: Splunk demo

Previous Next

Problem Step 42: (1/22/2015 1:45:59 PM) User left click on "Problem Steps Recorder - Recording Now (push

button)"

Page 41 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 42: Splunk demo

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Additional Details

The following section contains the additional details that were recorded that can help find a solution for your problem.

These details help accurately identify the programs and UI you used while recording the problem steps.

This section may contain text that is internal to programs that only very advanced users or programmers may

understand.

Please review these details to ensure that they do not contain any information that you would not like others to see.

Page 42 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht

Page 43: Splunk demo

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Recording Session: 1/22/2015 1:43:35 PM - 1:46:01 PM

Problem Steps: 42, Missed Steps: 0, Other Errors: 0

Operating System: 7601.18700.amd64fre.win7sp1_gdr.141211-1742 6.1.1.0.2.7

Problem Step 1: User left click on "Close (push button)" in "C:\Windows\System32\cmd.exe"Program: Windows Command Processor, 6.1.7601.17514 (win7sp1_rtm.101119-1850), Microsoft Corporation, CMD.EXE /C C:\USERS\ADMINISTRATOR\DESKTOP\PSRR.BAT, CMD.EXEUI Elements: Close, C:\Windows\System32\cmd.exe, ConsoleWindowClass

Problem Step 2: User left click on "Start (push button)" in "Start"Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXEUI Elements: Start, Start, Button

Problem Step 3: User right click on "Computer (menu item)" in "Start menu"Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXEUI Elements: Computer, Windows Places, SysListView32, DesktopSpecialFolders, Start menu, DV2ControlHost

Problem Step 4: User left click on "Properties (menu item)"Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXEUI Elements: Properties, Context, #32768

Problem Step 5: User left click on "Close (push button)" in "System"Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXEUI Elements: Close, System, CabinetWClass

Problem Step 6: User right click on "telnet2dot16.bat (list item)" in "Program Manager"Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXEUI Elements: telnet2dot16.bat, Desktop, FolderView, SysListView32, SHELLDLL_DefView, Program Manager, Progman

Problem Step 7: User left click on "Edit (menu item)"Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXEUI Elements: Edit, Context, #32768

Problem Step 8: User left click on "Close (push button)" in "telnet2dot16.bat - Notepad"Program: Notepad, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, NOTEPAD.EXE C:\USERS\ADMINISTRATOR\DESKTOP\TELNET2DOT16.BAT, NOTEPAD.EXE

Page 43 of 43Recorded Problem Steps

1/5/2017mhtml:file://C:\Users\CarlosM\Desktop\splunkDemo.mht