CURRICULUM VITAE

SUGAN GOVENDER

CONTACT DETAILS

Residential Address

18 Nienaber StreetElandsparkJohannesburg2197

Postal Address Same as residential

E-mail address Sugan.Govender6@gmail.com

Telephone Number - Home 011 613 3037

Mobile 074 614 6909

Alternate Contact ( Loshini Govender) 084 657 4269

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EXECUTIVE SUMMARY:

A highly innovative, focussed and result driven professional with more than 13 years’ experience in Retail Management, Risk and Compliance Management, Project Management, understanding Debtors within an organization.

I have a solid track record of performance improvement and strategic growth. A high performing, hands on manager, with the ability to identify opportunities for improvement and implementing of practical solutions that will impact the organisations bottom line positively leading a diverse team in Retail has greatly enhanced my managerial skills and has afforded me the opportunity to lead a high performance team at a strategic level.

I have successfully Implemented SAP Customer Processes and Supply Processes with great success at the Retail Centres in Gauteng West / South Regions including, certified SAP Supply Processes business coach, trained and certified competency of staff on SAP Supply and Customer Processes, store development and conversion of Sales Centres to Gas & Gear Centres, worked on the Six Sigma project on reduction of credit notes processed and assisted in formulating a Retail end to end process.

Within my role as Risk / Compliance Manager at Afrox, I have ensured to the best of my ability and knowledge that measures are put in place to mitigate against severe Risks identified within a Business Unit or Department. Engaging with and involving all stake holders pre and post reviews is important as these individuals need to understand the severity of specific risks and the impact the risk will have if policies ,processes and regulatory requirements are not adhered to.

I have been fortunate with exposure to numerous African countries namely Kenya, Namibia, Angola, Uganda, Swaziland, Zimbabwe and Zambia. This has awarded me an in-depth understanding of the various operating models as well as the different operational and cultural functions of the business both locally and internationally.

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PERSONAL DETAILS

Surname Govender

First Names Sugan

Identity Number 710824 5157 080

Nationality South African

Specialisation / Experience in

- Risk and Compliance Management- Retail Management- Project Management- Business Management- General Management- Supply chain management- Procurement- Inventory management- Warehouse management- SAP implementation- Six Sigma- Change management- Industrial Relations- Employee relations- Visual Merchandising- Creative Merchandising- Business Strategy- Safety Management systems- Process improvement- Employee Training- Budget Management- Capital Budgeting- Microsoft Excel (Advanced)- Purchasing- Microsoft office- PowerPoint- Accpac

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EDUCATION

UNISA Retail Management Certificate

Gordon Institute of Business School Management Development Programme

Hartwell Business College

CIS Degree (incomplete) -Commercial Law -Business Communication -Financial Accounting 1

Harvard Manage Mentor Second Line Management Workshop

Crossmoor Secondary School Matric

PROJECT MANAGEMENT

- Successfully implemented SAP Customer Processes and Supply Processes with great success at the Retail Centres in Gauteng West

- Certified SAP SP Business Coach, trained, coached and rolled out both SAP SP and CP within my Area of Responsibility.

- Trained and certified competency of staff on SAP Supply and Customer Processes

- Store development and conversion of Sales Centres to Gas & Gear Centres

- A Certified Buzzcom coach

- Worked on the Six Sigma project on reduction of credit notes processed

- Formulated a Retail end to end process

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RECENT POSITION – RISK AND COMPLIANCE MANAGERCompany: African Oxygen Limited (Afrox)

Period: July 2011 to February 2015

Key Job Responsibilities:

- Perform annual risk assessment and risk ranking exercise on all Afrox branches and business units

- Assess levels of Risk within a Business Unit or process, advise on mitigation against the risk based on policy / process, regulatory requirements.

- Formulate compliance audit plans based on risk assessment and risk ranking process

- Develop generic compliance audit checklists for different branches and business unit categories

- Review risk registers and formulate mitigation plans against risks based on priority or severity of the risk

- Conduct compliance audits as per audit plans. Check compliance to established company policies, internal control procedures and standards. Includes compliance to security policies and procedures

- Discuss findings with branch or business unit management and agree on accuracy and validity of compliance audit findings

-- Engage with all stakeholders within the Business Unit to minimize the

severity of Risk against Operations , Statutory , Regulatory requirements

- Conduct follow up reviews to assist and ensure that the relevant non conformances have been addressed and closed out

- Formally report to senior management on any non-compliance to established company policies, internal control procedures and standards

- Report quarterly all non-conformances to the Internal Control Steering Committee

- Assist the National Forensic Audit Manager with investigations of significant theft and fraud incidents

- Conduct ad-hoc investigations or compliance audit activities as instructed by senior management

- Ensure maximum coverage of all countries and business units within Region Africa.

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PREVIOUS POSITION – RETAIL CENTRES MANAGERCompany: African Oxygen Limited (Afrox)

Period: October 2006 to June 2011

Reasons for Leaving: Promotion

Key Job Responsibilities:

- Managing 7 retail outlets sales, inventory, supply chain and distribution , 8 direct sub-ordinates, 24 employee compliment (including contractors) and accountable for turnover of R65m per annum

- Manage customer service levels- Control and prepare overhead and Capex budgets.- Implement and manage BOP in all areas and ensure continuous

improvement takes place.- Manage distribution contract with SMME”s(Transport)- Manage the administration processes in all areas by strict adherence to

internal controls, procedures, policies and audits- Ensure that the centres are managed effectively and meet KPI objectives by

continuously measuring and adjusting outputs- Regular site visits to ensure compliance to standards.- Ensuring external and internal customers’ needs are met through effective

communication and execution of plans developed.- Constantly keeping communication channels open between departments to

ensure objectives are met- Manage and control LPG Autogas site- Implement effective cost and asset management systems and procedures to

control inventory, distribution and company assets.- Implement processes and standards with newly assigned distributors

(Partnernet).- Manage consignment/Distributors- Assist Training department to develop Retail training material.- Ensure risks on stock and cash are minimized at all sites- Ensure retail centres meet the brand standards- Implement and maintain retail strategy.- Implement and maintain safety, health, environmental and quality

programs within retail centres with training adherence to procedures, safety inspections and audits (ISO9001, ISO14000,ISO18000)

- Managing cash and banking of centres.- Manage HR and IR for retail centres training as well as development and

performance management- Develop high potential staff ensuring IDP’s are in place.- Served on national retail team of experts as and when required.- Co-ordinating the marketing of the stores- Manage the administration processes in all areas by strict adherence to

internal controls, procedures, policies and audits- Managing store operations, including inventory and security.- Responsible for staff selection and recruitment for Gauteng Region.

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- Development of national retail profiles, standards and training material for retail employees

- Share knowledge with SAP project team for implementation of SAP system

- Identify new sites and relocate to maximise sales and operations effectiveness.

- Developed a scorecard that is being used nationally for all retail outlets to ensure compliance to standards and retail growth.

- Ensure equipment, plant and vehicle maintenance is done in accordance with requirements.

- Ensure staff training is up to date and relevant.

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PREVIOUS POSITION – RETAIL CENTRE SUPERVISOR

Company: African Oxygen Limited (Afrox) – Soweto Sales Centre

Period: January 06 to September 06

Reasons for Leaving: Promotion

Key Job Responsibilities:

- Ensure that the Sales Centre operated in an effective and efficient manner- Setting and managing Sales targets for the Sales Centre- Ensure that all standards in terms of cash , inventory and risk management

are adhered to- Ensure excellent customer service provided to uphold the image of Afrox- Ensure that all company policies and procedures are adhered to- Staff needs and concerns are addressed- Provide guidance, coaching and mentorship to staff- Establish and maintain a healthy relationships with stakeholders involved- Ensure that a high SHEQ standard is maintained at the Sales Centre

PREVIOUS POSITION – CUSTOMER SUPPORT ADVISORCompany: African Oxygen Limited (Afrox) – National Customer Service Centre

Period: August 2000 – December 2005

Reasons for Leaving: Career Growth and Development

Key Job Responsibilities:

- Managed a debtors book to the value of R13 million- Managing customer accounts by resolving queries efficiently to ensure prompt

payment to Afrox- Ensure that all customer holdings are correct to reduce the number of queries

on accounts- Monthly visits to Major customers to ensure that all invoices are paid on

statement to reduce overdue debt- Allocation of cash and reconciling accounts

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OTHER WORK EXPERIENCE

Company: Period: Key Responsibilities

Standard BankGreyville

Feb 1990 – Aug 1994 Positions: Client Liaison Officer / ATM Custodian / Savings Bank Clerk / Teller- Assisting customers with opening of accounts

Standard Bank Pinetown

Sep 1994 – Dec 1995- Achieving extra ordinary customer relations

Standard Bank Sandton City

Jan 1996 – June 1998- Extensive customer relations

REFERENCES

African Oxygen Limited

Rudie Van de Venter (Group Forensics and Compliance Manager)011 490 0749

Johan Van Wyk (Financial Manager Projects and Systems)011 490 0878

Ben Cohn (Commercial Manager)011 490 0612083 274 6499

Richard Mkhombo (National Retail Manager)082 806 8891

Les Harper082 493 0176

Freda Du Plooy011 255 5000

Standard Bank

Kay Moodley031 308 3047

Neelan Pillay011 881 7117

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