Last Opportunity for Innovation Insider The

i12

Issue .

Intro Strategic

Planning Performance Measurement

The tool of Success Most performance measures can be grouped into

one of the following six general categories However, certain organizations may develop their own categories

as appropriate depending on the organization's mission

Effectiveness Efficiency

Timeliness

Productivity Quality

Safety

Sales C1

Maker

Sales Basics

Your Way to A Successful Sales Call The Closing

Again before you close your call you need to ask yourself some questions!

Get the customer to identify all possible problems that might be solved by my product or service?

Get the customer to identify the value of solving the identified problems?

Get agreement

that the proposed

solution provides

the values

identified?

Sales Excellence

Customer Handling Techniques The Complaint Is a Gift

How We Can Handle Our Customers? Say what you can do, not what you can’t do

Insure the

Customer’s Complete

Satisfaction

Call the customer to see that if the problem solved or still he have issues

When a date is given to the customer, make sure the date is

kept or the delay is explained by a follow-up call or email

Tricks Sales

C2

Sales Tricks

t12 Follow Your Customers

Imagine you’re selling cookies for a charity Rather than calling on people’s homes straight away, you phone them first to ask

whether you can send a volunteer to their house to sell some cookies

When this was done is a scientific study; 18% agreed

In the second scenario the percentage of people agreeing increased to 32%

Imagine trying a different approach.. You phone people, and ask them how they’re feeling this evening

You wait for their reply, and then ask whether you can send a volunteer to sell

some cookies for charity

That’s a massive increase What’s going on?

Sales Tricks

t12 Follow Your Customers

Try to get your prospect to agree on the challenges he faces at his organization or the

difficulties his solution presents

How to use this sales trick to sell more? Don’t immediately aim for a sale

Start small before

aiming big

Experience Sharing

C3

Sharing Experience

Leadership and Management

Leadership Is setting a new direction or vision for a group that they follow

and the is leader the spearhead for this new direction

Management Is controls or directs people/resources in a group according to principles

or values that have already been established

Between them can be illustrated by considering what happens when you

have one without the other!

Sharing Experience

Leadership and Management

Leadership without Management Sets a direction or vision that others follow without considering too much how

the new direction is going to be achieved

Management without Leadership Controls resources to maintain the status or ensure things happen according

to already established plans

It both sets a new direction and manages the resources to

achieve it.

Ideas Generator

C4

Because Everybody Have the Opportunity to CREATE

Ways to Increase Revenue in Your Business

Ideas Generator

Bundle better

If a customer is going to buy a handset, offer him a complete package of communication line, internet, cover, screen protector, memory card and BT headset

Consider packaging complementary products/services together

By saving the customer time and helping them to buy a more We Can call that..

You can probably charge them for all of this, like -Barbecue in the box-

“The Complete Solution”

At the very least, they will have bought more than they otherwise would have

You just made buying easy for them

People Recognition

C5

Certificate of Appreciation People Recognition

Certificate of Appreciation

In Appreciation of Our Team Work& Our Performance In 2014

f

Thank You

MoatazBellah Magdi All the Success